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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?About American Express Global Merchant &amp; Network Services (GMNS) Global Merchant &amp; Network Services (GMNS) powers the American Express global payments network, enabling more than $1.7 trillion in annual spend across 170+ markets. Within GMNS, the Network &amp; Acquirer Solutions (NAS) team sits at the center of the enterprise—driving products, capabilities, and partnerships that enable merchants, acquirers, ISVs, and payment facilitators to connect to the American Express Network with speed, scale, and reliability.As part of our multi-year Acquirer Platform Transformation (APT), we are modernizing the way partners integrate with our products and services. The rise of platforms, intermediaries, PayFacs, and commerce ecosystems demands that we deliver a simpler, faster, and more unified developer and integration experience. This is a top strategic priority for GMNS.Role Summary Reporting to the Vice President of Acquirer Platform Transformation, the Vice President, Value Delivery Product will lead a newly created product team responsible for designing the future of how external acquiring partners and customers connect with American Express and experience GMNS value-added-services.This leader will define the vision for a new, API-first integration layer, architect a world-class developer experience and portal, and build a unified and streamlined journey for merchants, ISVs, PayFacs, and acquirers integrating with AXP solutions. This includes driving product strategy, defining the roadmap, gathering business and customer requirements, shaping go-to-market plans, and measuring adoption and customer success. This role will also have responsibility for identifying opportunities within the Acquirer Platform Transformation (APT) roadmap to deliver incremental value to GMNS customers more efficiently and effectively by designing future-proofed solutions that work effectively across commercial constructs, markets, and products.&nbsp;The ideal candidate brings deep platform product leadership experience, understands modern integration patterns, and can bridge business, product, engineering, and partner needs to build an ecosystem that is intuitive, scalable, and developer-centric. Key ResponsibilitiesVision &amp; Strategy •&nbsp;&nbsp;&nbsp;&nbsp;Define and champion the strategic vision for an API-first integration layer and next-generation developer experience for acquiring partners. •&nbsp;&nbsp;&nbsp;&nbsp;Establish a long-term platform strategy that simplifies partner integrations and enhances access to AXP products and services. •&nbsp;&nbsp;&nbsp;&nbsp;Evaluate market and technology trends—across fintech, acquiring, and platform ecosystems—and incorporate emerging best practices into the product roadmap. •&nbsp;&nbsp;&nbsp;&nbsp;Shape the future of both existing and emerging acquiring models (e.g., Payment Designation) through a modern, unified integration experience.Product Ownership &amp; Roadmap Delivery •&nbsp;&nbsp;&nbsp;&nbsp;Own the end-to-end product lifecycle for the integration layer, including API taxonomy, standards, documentation, onboarding flows, testing environments, and certification processes. •&nbsp;&nbsp;&nbsp;&nbsp;Develop a multi-year roadmap aligned with GMNS priorities, partner needs, and APT architectural direction. •&nbsp;&nbsp;&nbsp;&nbsp;Translate complex business and technical requirements into clear product specifications and partner-friendly experiences. •&nbsp;&nbsp;&nbsp;&nbsp;Partner with engineering, architecture, and design teams to drive prioritization, execution, and delivery.Developer &amp; Partner Experience •&nbsp;&nbsp;&nbsp;&nbsp;Lead the creation of an intuitive developer portal that supports API discovery, documentation, sandbox testing, analytics, and lifecycle management. •&nbsp;&nbsp;&nbsp;&nbsp;Conduct user research with developers, product managers, solution architects, and external partners to ensure the experience is simple, modern, and competitive. •&nbsp;&nbsp;&nbsp;&nbsp;Establish and refine KPIs such as integration time, partner satisfaction, platform adoption, activation rates, and performance metrics. •&nbsp;&nbsp;&nbsp;&nbsp;Ensure the integration experience is consistent, scalable, and enables rapid access to AXP capabilities. Cross-Functional Leadership •&nbsp;&nbsp;&nbsp;&nbsp;Build strong relationships across GMNS, Enterprise Digital &amp; Data Solutions, Technology, Risk, Compliance, and Commercial teams to ensure alignment and execution. •&nbsp;&nbsp;&nbsp;&nbsp;Serve as the primary product voice for the integration strategy, driving clarity, influencing at all levels, and aligning multiple stakeholders around a common roadmap. •&nbsp;&nbsp;&nbsp;&nbsp;Partner with commercial and partner management teams to develop go-to-market approaches that drive adoption and simplify customer engagement.Team Leadership •&nbsp;&nbsp;&nbsp;&nbsp;Build, lead, and mentor a high-performing product organization with a culture of innovation, customer centricity, and collaborative execution. •&nbsp;&nbsp;&nbsp;&nbsp;Provide clear prioritization, resourcing guidance, and coaching to ensure successful delivery against strategic goals.Industry &amp; Internal Expertise •&nbsp;&nbsp;&nbsp;&nbsp;Act as a subject matter expert for acquiring integrations, global partner models, and emerging platform trends. •&nbsp;&nbsp;&nbsp;&nbsp;Empower internal teams—especially commercial organizations—with the tools, knowledge, and product narratives they need to serve customers effectively.Required Qualifications•&nbsp;&nbsp;&nbsp;&nbsp;Proven experience as a senior product leader, ideally in platform, API, developer experience, fintech, or acquiring ecosystems. •&nbsp;&nbsp;&nbsp;&nbsp;Deep understanding of modern integration architectures (REST APIs, eventing, Webhooks, SDKs, sandbox environments, versioning). •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated success defining and delivering large-scale, multi-year platform transformations. •&nbsp;&nbsp;&nbsp;&nbsp;Strong ability to translate complex technical concepts into clear product strategies and customer-centric solutions. •&nbsp;&nbsp;&nbsp;&nbsp;Exceptional stakeholder management and leadership presence, with demonstrated influence at senior executive levels. •&nbsp;&nbsp;&nbsp;&nbsp;Track record of building high-performing, diverse product teams and leading through ambiguity and change. •&nbsp;&nbsp;&nbsp;&nbsp;Strong commercial and financial acumen; able to build business cases and evaluate platform revenue opportunities. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication skills, both written and verbal, with the ability to simplify complexity and inspire teams.Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

American Express

Vice President, Value Delivery Product

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As a Data Steward Delegate, you are part of a team responsible for supporting activities for the day-to-day compliance with the Enterprise Data Management Operating Policy within your domains/business units. You and your team are responsible for identifying critical data, maintaining data definitions, classifying data, supporting data sourcing / usage requests, measuring Data Risk Controls, and confirming Data Incidents are remediated. You will partner across various business units, technology teams, and product/platform teams to define and implement the data governance strategy, supervising and leading data quality, resolving data/platform issues, and driving consistency, usability, and governance of specific product data across the enterprise.How will you make an impact in this role?<ul><li>Develop advanced knowledge on the Enterprise Data Management Operating Policy in order to effectively executing and complying with the policy requirements.</li><li>Build advanced platform expertise to influence the identification of critical data elements and contribute to the roadmap to govern the data elements.</li><li>Perform holistic platform data quality monitoring, including but not limited to key reports.</li><li>Define, Test, Deploy and Enhance the data risk management controls.</li><li>Identify data incidents, performing root-cause-analysis of data incidents and driving remediation of audit and regulatory feedback.</li><li>Coordinate with Business Units and other Business Unit Data Offices to ensure System level Lineage is documented completely and accurately</li><li>Collaborate with and influence product managers to ensure all new use cases are managed according to policy.</li></ul>Minimum Qualifications<ul><li>5+ years of work experience relating to data governance and/or data management programs.</li><li>Experience in Data Management and Governance concepts (metadata, lineage, data quality, etc.)</li><li>Proficient in SQL &amp; Python or other programming language.</li><li>Ability to understand business challenges and strategies and translating those to relevant data governance and management requirements to improve compliance and efficiency.</li><li>Skilled in developing clear and structured documentation.</li><li>Strong communication skills and ability to influence and engage at multiple levels and cross functionally.</li><li>Willingness to test, learn, fail and improve.</li><li>Prior experience with Agile or SAFe project methodologies.</li><li>Bachelor’s degree in finance, Engineering, Mathematics, Statistics, Computer Science or other similar fields.Guardian&nbsp;</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Data Steward Delegate

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The VP of Internal Fraud Detection, Reporting, and QA, owns the enterprise internal fraud rules strategy, including detection philosophy, coverage models, and risk-tiering frameworks. Further, the leader will establish, oversee, and provide strategic direction to the Reporting and Quality Assurance team and its leader. The incumbent will establish and maintain rules governance, ensure alignment with enterprise risk appetite, taxonomy, and regulatory expectations. Reporting into the Head of Internal Fraud - 1LOD Center of Excellence (COE), this leader will lead a team responsible for ensuring internal fraud rules are data-driven, aligned with enterprise policies, and tailored to effectively detect and mitigate insider threats. This leader will partner closely with the detection operations team, business units, technology and 2LOD oversight teams to ensure consistent monitoring, timely rule adjustments, insightful reporting, and alignment with quality and regulatory expectations. Key Responsibilities: •&nbsp;&nbsp;&nbsp;&nbsp;Lead the development and continuous optimization of internal fraud detection rules, ensuring alignment with business processes and risk appetite •&nbsp;&nbsp;&nbsp;&nbsp;Provide thought leadership in the development of program strategy and serve as a business enabler •&nbsp;&nbsp;&nbsp;&nbsp;Build and lead a team of high-performing fraud rules analysts and strategists, building expertise in rules design, tuning and monitoring •&nbsp;&nbsp;&nbsp;&nbsp;Establish governance standards for rule creation, approval, monitoring and retirement •&nbsp;&nbsp;&nbsp;&nbsp;Ensure rules strategy is consistent with internal fraud taxonomy, policies and control expectations •&nbsp;&nbsp;&nbsp;&nbsp;Ensure consistent data usage, analytic methodology, and high quality standards across all &nbsp;reporting, quality assurance, and detection capabilities. •&nbsp;&nbsp;&nbsp;&nbsp;Define new monitoring environment and designs data-driven rule/use-case development for effective internal fraud risk management •&nbsp;&nbsp;&nbsp;&nbsp;Implement processes for rules performance monitoring, including hit rates, false positives, case conversion and operational impact •&nbsp;&nbsp;&nbsp;&nbsp;Serve as primary liaison between the Internal Fraud CoE and business units on internal fraud rule implementation •&nbsp;&nbsp;&nbsp;&nbsp;Partner with Global Security Investigations, Ethics, General Counsel, Compliance, and Colleague &amp; Labor Relations to ensure rules produce actionable alerts, clear narratives, and defensible outcomes •&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with Colleague Experience Group, Global Security, Ethics Committee, Technology Risk &amp; Information Security, and Employment Law to ensure employee lifecycle controls (hiring, onboarding, transfers and exits) are supported with effective rules •&nbsp;&nbsp;&nbsp;&nbsp;Provide internal fraud rules expertise to support investigations, case management and remediation activities •&nbsp;&nbsp;&nbsp;&nbsp;Identifies new threat factors/alerts in collaboration with businesses &amp; functions and designs and rapidly adjusts rules to maintain dynamic stance towards evolving internal fraud threats, confirmed incidents or regulatory guidance •&nbsp;&nbsp;&nbsp;&nbsp;Foster a culture of control innovation, balancing risk mitigation with business enablement •&nbsp;&nbsp;&nbsp;&nbsp;Contribute to executive reporting on internal fraud trends, highlighting the impact of rule-driven detection Desired Qualifications &amp; Requirements: •&nbsp;&nbsp;&nbsp;&nbsp;10+ years of experience in internal fraud risk management, detection strategy, or analytics for financial services enterprises •&nbsp;&nbsp;&nbsp;&nbsp;Aptitude to comprehend predictive models and utilize them to effectively inform and shape strategies through data analysis •&nbsp;&nbsp;&nbsp;&nbsp;Proven expertise in rules-based detection systems and internal fraud monitoring tools •&nbsp;&nbsp;&nbsp;&nbsp;Working knowledge and understanding of the fundamentals of finance and related transactions. Must be fully conversant with all products and services offered by American Express, including a working knowledge of proprietary data processing systems, operations, policies and procedures •&nbsp;&nbsp;&nbsp;&nbsp;Strong background in data analytics, including SQL, SAS, Python or equivalent •&nbsp;&nbsp;&nbsp;&nbsp;Experience in data visualization, network analysis, and application of structured analytic techniques to generate and test hypotheses, assess cause and effect, challenge analysis, and support decision making •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated ability to balance detection objectives and operational impact •&nbsp;&nbsp;&nbsp;&nbsp;Strong leadership skills with the ability to collaborate &amp; influence without direct authority •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor's degree required; Masters degree, PhD, or professional certifications preferred •&nbsp;&nbsp;&nbsp;&nbsp;Exceptional communications skills with ability to engage executives, technical teams, and key stakeholders •&nbsp;&nbsp;&nbsp;&nbsp;Proven track record of leading through change, driving decisions across organizations and levels, and leading and producing results with or without authority Desired Leadership Characteristics: •&nbsp;&nbsp;&nbsp;&nbsp;Calm and decisive under pressure. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues •&nbsp;&nbsp;&nbsp;&nbsp;Initiative and bias for action and for getting things done •&nbsp;&nbsp;&nbsp;&nbsp;Proven ability in extending and maintaining strong relationships in a complex multi-national corporation •&nbsp;&nbsp;&nbsp;&nbsp;Strong problem solver with the ability to use analytical methods to affect change •&nbsp;&nbsp;&nbsp;&nbsp;Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environmentSalary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Vice President - Detection, Reporting and Quality Assurance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The&nbsp;newly formed Enterprise Technology Services (ETS) Risk &amp; Control Lead, Enterprise &amp; Digital Platforms and Risk Reduction team, are dedicated to driving effective Operational Risk strategies as the Enterprise undergoes the transformation to strengthen our Risk Management programs, pillars and enablement functions.&nbsp; With the growing importance of Issues, Events &amp; Remediation Management and based on the complexity of the Enterprise Digital (ED) team, this role will be responsible for all end-to-end Issues, Events &amp; Remediation management and act as a single point of contact for the ED leadership team. The leader will deliver large-scale change to implement operational efficiencies and operationalize the ERM and ORM policies and process changes.&nbsp; &nbsp;This includes increasing inventory data quality and meeting milestones and providing increased clarity and oversight of the inventory.How will you make an impact in this role?The Director, Issues, Events &amp; Remediation, Enterprise Digital will:<ul><li>Ensure investigation and root cause analysis is conducted to address repeated issue types</li><li>Perform quality assurance on documentation of Issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes and</li><li>Oversee the remediation process, including tracking progress, validate resolution efficacy, and communicate status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary</li><li>Document and maintain records of issues/OREs and remediations to ensure transparency and accountability in the issue management process</li><li>Conduct thematic analysis to identify trends in issues and events to identify potential systemic risks or control weaknesses within BU processes</li><li>Support and oversee the End-to-End (E2E) issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices</li><li>Perform sample testing of issues to ensure resolution is complete and effective and drive improved inventory quality</li><li>Opine on and engage with owning BU on specific control enhancements related to issues, ensuring senior leaders have clarity on roles and responsibilities to drive the desired changes</li><li>Engage with key stakeholders, including business unit leaders, compliance officers, and regulatory bodies, to facilitate effective issue management and resolution</li><li>Prepare and present detailed reports on issue status, trends, and outcomes to senior management and governance committees</li><li>Be a key leader for sharing insights, better practices, themes, etc. across the enterprise</li></ul>Minimum Qualifications:&nbsp;<ul><li>Demonstrated experience&nbsp;in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Excellent program management, communication, and interpersonal skills, with an ability to interact with and obtain buy-in from senior business unit / Tech counterparts</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within the financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify themes and trends, and evaluate risk scenarios effectively</li><li>Demonstrated history and ability to manage large teams, spread over geographies&nbsp;and with varying backgrounds and ensuring efficient flow of work with advanced project &amp; program management skills – including effective forecasting and capacity planning methodologies.</li><li>Control enhancement expertise and risk analysis.</li><li>Mature change management and operations including reporting and operational efficiencies.</li><li>Strong people leadership experience leading teams in Technology, Risk and or Governance based roles</li><li>Advanced stakeholder communications with senior leaders to provide clarity on status and actions to drive desired outcomes.</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:<ul><li>Scoping, prioritizing, and support remediation of operational issues</li><li>Investigating and conducting root cause analysis to address repeated operational risk issue types</li><li>Performing quality assurance on documentation of operational risk issues and events</li><li>Overseeing the remediation process for operational risk issues and events</li><li>Documenting and maintaining records of operational risk issues and events to ensure transparency and accountability</li><li>Supporting and overseeing the E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices</li></ul></li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Issues, Events & Remediation Enterprise Digital

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.At American Express, we back our colleagues so they can thrive personally and professionally. We are seeking an experienced and results-oriented person&nbsp;to ensure financial and operational goals are met, work with cross-functional teams and enable business success. The ideal candidate will have a strong background in financial oversight, vendor management, and the ability to navigate a fast-paced, matrixed environmentKey Responsibilities:<ul><li>Financial Management&nbsp;– Contribute and support the overall program budget, including T&amp;E tracking, and ensure financial discipline.</li><li>Contractor &amp; Resource Onboarding&nbsp;– Facilitate on and off boarding of contractor resources, SOW renewals, and Management assistance.</li><li>Governance &amp; Reporting&nbsp;– Assist in maintaining program dashboards, executive-level reporting and presentations, and communication materials.</li><li>Software Management&nbsp;– Facilitate onboarding of net new and renewal of software/hardware through procurement and sourcing.</li><li>Stakeholder Management&nbsp;– Collaborate with cross-functional partners within and outside of Technology Risk and Information Security, ensuring alignment and transparency across all levels</li><li>Sensitive information handling: Handle sensitive information with discretion and exercise strong judgment in communications and access control.</li></ul>Qualifications:<ul><li>3+ years&nbsp;of experience in financial services, vendor management, or resource management.</li><li>Prior experience in Cybersecurity, Technology, Product or Portfolio related team is preferred.</li><li>Excellent&nbsp;communication and written skills, with the ability to influence senior stakeholders and present to executive audiences.</li><li>Demonstrated ability to&nbsp;manage vendors and third-party providers, including onboarding and off boarding of resources.</li><li>Solid analytical and financial acumen.</li><li>Highly organized with strong problem-solving skills and attention to detail.</li><li>Proficiency with Project Management tools (for ex. MS Project, Jira), Microsoft Office (PowerPoint, Excel, Outlook) and standard collaboration tools (e.g., Confluence, SharePoint, Slack).</li><li>Experience using AI tools like Microsoft CoPilot, and ChatGPT to drive efficiency, create content, and conduct analysis.</li><li>Bachelor’s degree in business administration and/or comparable experience required; advanced degree preferred.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Senior Associate-Program Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Operational Resilience is the ability of an organization to withstand, adapt to, and recover from unexpected disruptions such as cyberattacks, natural disasters or technical failures.&nbsp;It extends beyond business continuity by addressing both internal and external risks that could impact the delivery of products or services. Operational Resilience involves anticipating potential disruptions, strategizing preventive measures, and ensuring the organization can continue serving its customers without interruption during such events.Operational Resilience program is part of the Business Continuity Management (BCM) team in Enterprise Shared Services (ESS) at American Express.&nbsp; This team works with colleagues across the Company to implement and oversee resilience, continuity, and response capabilities to safeguard employees, customers, and products and services.&nbsp;The team coordinates planning and preparedness for potential service disruptions and other crises. The team also coordinates global or regional crisis responses, monitors developing issues while assessing organizational preparedness, and drives after-action crisis analyses and reporting for senior leaders.As the Manager of Operational Resilience, you will be part of a team of professionals assisting to design and implement the operational resilience program across the enterprise, to be compliant with interagency guidance on operational resilience. In addition, you will also be responsible for supporting crisis monitoring and reporting for potential enterprise operational disruptions and crisis response for actual disruptions.KeyResponsibilities but not limited:<ul><li>Collaborate with various stakeholders to develop and implement the Operational Resilience framework, including but not limited to:<ul><li>Creation and maintenance of procedures, and standards.</li><li>Engage in depth reviews to establish and maintain the Critical Business Services (CBSs) including mapping of dependencies to locations, people, third parties, and systems, and defining impact tolerance levels for potential outages.</li><li>Conduct resilience assessing initiates - including Critical Business Services scenario testing, in collaboration with the CBS owner and related operational programs, such as Information Security, Information Technology, Operational Risk and Third Party Risk Management.</li><li>Serve as trusted advisor, offering constructive feedback and challenge resilience plans.</li><li>Support Operational Resilience reporting to required committees and AXP Board.</li></ul></li><li>Partner with operational resilience teams in international markets to ensure consistent implementation of operational resilience framework.</li><li>Stay updated on industry trends and evolving global regulatory requirements around Operational Resilience.</li></ul>Minimum Qualifications:<ul><li>Minimum of 5–7 years of experience in operational resilience, business continuity, crisis management, or operational risk.&nbsp;</li><li>In-depth understanding of regulatory expectations related to operational resilience (e.g., regulatory frameworks from the OCC).</li><li>Strong project management and organizational skills, with ability to drive initiatives across multiple business lines.</li><li>Excellent communication and stakeholder management skills, including experience presenting to senior leadership.</li><li>Demonstrated ability to analyze complex processes, identify critical dependencies, and design practical resilience solutions.</li></ul>Preferred Qualifications:<ul><li>Master’s degree in business administration, Risk Management, or a related discipline.</li><li>Professional certifications such as BCI (Business Continuity Institute), Disaster Recovery International Institute – DRII certification (e.g. CBCP), &nbsp;ISO 22301 Lead Implementer, or CISSP/CISM for those with a technology focus.</li><li>Experience in enterprise-level resilience strategy development, ideally within financial services or other regulated industries.</li><li>Strong understanding of emerging risks, third-party risk management, and critical service mapping.</li><li>Proven ability to partner with cross-functional teams (Technology, Risk, Compliance, Operations) to embed resilience principles.</li><li>Familiarity with data analytics and reporting tools to assess and monitor operational resilience performance metrics.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.This position is part of a team that manages the data and business architecture for pan finance solutions within the Finance Technology Data &amp; Transformation group. The primary responsibility for this role is to lead the end-to-end data and process architecture and delivery for projects for multiple line of businesses within Finance organization at American Express. This role will primarily be responsible for determining the proper sources and processes for acquiring, enriching, and provisioning data required by Finance processes in the following major areas: Financial Reporting, Operational Reporting, Regulatory Reporting, Management Reporting, and Advanced Analytics processes.The job’s focus will also include - but not limited to:<ul><li>Analyze and document Finance process and system requirements</li><li>Define the functional design for data acquisition, enrichment, and provisioning process.&nbsp;</li><li>Partner with Finance stakeholders and Technology partners to design, build, test and deploy solutions to fulfill Finance process requirements.</li><li>Test case and plan creation, execution, and coordination&nbsp;</li></ul>The responsibilities of this role include:<ul><li>Finance process analysis</li><li>Work with the Finance process owners and other teams to analyze and document their process requirements in terms of data, required transformations, and reporting/analytical output</li><li>Work with product team to prioritize features for ongoing sprints and managing a prioritized list of data requirements / user stories</li><li>Document processing requirements, including data and transaction volumes, scalability, security and performance requirements</li><li>Solution Design</li><li>Work with Technology, Finance partners, source system owners, and other stakeholders to locate the data required by Finance and ensure the data architecture design supports Finance’s accounting, reporting and analytics requirements</li><li>Identify required reference data needs and design the processes for collecting and maintaining reference data</li><li>Document future state processes Finance processes for data acquisition, enrichment, provisioning, and processing/reporting</li></ul>Build/Deployment:<ul><li>Work with Technology, Finance partners, source system owners, and other stakeholders, to deploy solutions across the appropriate Finance user base</li><li>Build, test and deploy solutions to acquire, enrich and provision the required data and ensure data integrity, accuracy and completeness</li><li>Perform data validation as part of Finance user testing as needed.</li><li>Perform systems integration and pre-user acceptance testing.</li></ul>Minimum Qualifications:<ul><li>Previous work experience in various Finance disciplines such as Accounting, Financial Reporting, Regulatory Reporting, Management Reporting, Treasury, Tax, Banking and others., Data Management, and other data related projects</li><li>Strong knowledge of relational database concepts and data management concepts; knowledge of SQL or other query languages</li><li>Basic understanding of Agile methodology and delivery concepts</li><li>Candidate must have strong analytical and problem-solving skills as well as strong relationship skills</li><li>Previous experience working closely with Technologies to deploy systems to re-engineer processes and solve complex business problems</li><li>Strong written and verbal communication skills&nbsp;</li><li>Demonstrated organizational skills with the ability to meet critical deadlines and manage multiple projects simultaneously</li><li>Self-motivated, proactive, and dedicated to the delivery of high-quality service to consistently exceeds customers’ expectations</li></ul>Preferred Qualifications:<ul><li>Bachelor’s degree in Finance, Information Management, Data Management or similar field preferred</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Financial Systems Analyst

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.International Governance&nbsp;and Controls sits within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers.The objective of the ICS Control Management Legal Entity India Market Team is to provide specialized and strategic operational risk (OR) advisory specific to product and service areas. The role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.ICS Control Management organization is looking for an Analyst of ICS Control Management India Market Legal Entity focused on ensuring control management is embedded in the day-to-day operations of our business.&nbsp;It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Analyst, ICS Control Management India Market Legal Entity will:<ul><li>Assists in specific areas of execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.</li><li>Support the implementation of parts of the operational risk framework to enable effective risk management and decision making in the BU</li><li>Help facilitate the understanding and use of the risk governance framework basics across BUs through regular communication</li><li>Assist to aggregate basic level reporting, approvals/exceptions and support "change-the-function" activities for the BU</li><li>Follow processes to ensure and monitor the integration of regulatory changes &amp; updates into the Operational Risk framework and training materials.</li><li>This role within Control Management supports the business with RCSAs, issues and events management. Working closely with a wide range of stakeholders in the business, Compliance and Audit, the successful candidate will support India LE business in driving clarity, improving outcomes, sharing best practice and providing meaningful insights to the Leadership Team, Market Operational Risk Experts and Functional Experts within the Control Management.</li></ul>Required Qualifications:<ul><li>2-5 Years experience in Operational Risk Management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities.</li><li>Project management, communication, and interpersonal skills.</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.</li><li>Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.</li></ul>Academic Background:<ul><li>CA/MBA or Postgraduate with a master’s degree or equivalent.</li><li>A Risk Certification in Operational/Enterprise Risk from a reputable organization is preferred.</li></ul>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>Support for financial-well-being and retirement&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>Generous paid parental leave policies (depending on your location)&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. &nbsp;Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Analyst-Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The R.E.V. (Retention, Engagement, Value) team plays a pivotal role in driving G&amp;L’s double-digit growth agenda. This team is dedicated to retaining and growing high-potential Large Market accounts through a scalable, insight-driven account management model.We are seeking an experienced Client Manager to help R.E.V. continue its trajectory as a growth engine for G&amp;L. In this role, you will manage a portfolio of approximately 100 Large Enterprise clients, deepen strategic relationships, and drive increased commercial spend. As a trusted advisor, you will provide proactive recommendations aligned to client objectives and position American Express as a key partner in their success.Key Responsibilities<ul><li>Meet charge volume and growth targets for your portfolio - by identifying opportunities to retain and grow across a range of clients; build and execute clear strategies to achieve targets</li><li>Act as a payment’s expert, offering proactive insights and best practices to optimize client programs, reduce costs, and improve efficiency</li><li>Navigate complex client situations, resolve escalated issues, and collaborate with internal teams to remove barriers and maximize client value</li><li>Cultivate relationships with key decision-makers to drive program optimization and growth</li><li>Engage, develop, and influence mobilizers at multiple levels within client organizations to showcase American Express’ differentiated value</li><li>Lead proposal development and pricing for renewals and expansion opportunities; negotiate client contracts and oversee solution implementation</li><li>Partner closely with U.S. Account Growth (USAG) organization on identifying and executing growth opportunities</li></ul>Qualifications<ul><li>Minimum of 5 years prior strategic relationship management and/or sales experience</li><li>Must possess a sense of urgency and deep resilience to drive results and win</li><li>Experience with managing complex and challenging clients</li><li>Proven relationship management skills demonstrating a comfort and effectiveness in establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies</li><li>Entrepreneurial approach to portfolio management; able to identify opportunities and mange through the sales process</li><li>Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth</li><li>Effective oral and written communication skills, with the ability to influence internal and external partners</li><li>Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance</li><li>Ability to effectively present products, technical solutions, and financials to clients in a strategic manner</li><li>Ability to travel up to 20% of the time</li><li>Ability to work in a hybrid PHX environment</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Account Development (REV Team)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The VP, Internal Fraud, Head of Internal Fraud Event Response will report to the Head of Internal Fraud - 1LOD Center of Excellence (COE) and will own the strategic and tactical response to internal fraud events impacting the enterprise and industry. &nbsp;The incumbent will lead a team responsible for Internal Fraud advanced analytics development, insights, and compensating controls in response to emerging risks, internal and external fraud events, and Executive inquiry. This leader will partner closely with the Internal Fraud Operations team, business units, technology and 2LOD oversight teams to ensure rapid response to internal fraud risks across American Express’ global footprint. Key Responsibilities: •&nbsp;&nbsp;&nbsp;&nbsp;Build and lead a team of high-performing senior internal analysts and strategists, building expertise in internal fraud analytics and event response •&nbsp;&nbsp;&nbsp;&nbsp;Oversee the creation and implementation of compensating controls to address emerging risks and regulatory changes. •&nbsp;&nbsp;&nbsp;&nbsp;Respond to executive and board requests with timely, data-driven insights and recommendations. •&nbsp;&nbsp;&nbsp;&nbsp;Support the design, deployment, and continuous improvement of internal fraud detection models and analytic tools in partnership with the Detection Analytics team. •&nbsp;&nbsp;&nbsp;&nbsp;Guide the team in leveraging statistical modeling, machine learning, and data visualization to identify fraud patterns and emerging threats. •&nbsp;&nbsp;&nbsp;&nbsp;Ensure the integrity, aggregation, and interpretation of data supporting internal fraud capabilities •&nbsp;&nbsp;&nbsp;&nbsp;Lead rapid response initiatives for detection rule development in reaction to new fraud schemes or internal and external fraud events. •&nbsp;&nbsp;&nbsp;&nbsp;Manage ad hoc analysis requests from Executive leadership, providing actionable insights under tight deadlines. •&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with compliance, audit, and risk management teams to ensure effective risk identification, assessment, and mitigation strategies •&nbsp;&nbsp;&nbsp;&nbsp;Serve as a key liaison with executive leadership, board members, and regulatory bodies. •&nbsp;&nbsp;&nbsp;&nbsp;Communicate complex analytic findings and risk assessments in clear, actionable terms for non-technical stakeholders. •&nbsp;&nbsp;&nbsp;&nbsp;Build and mentor a high-performing analytics team, fostering innovation and continuous learning. •&nbsp;&nbsp;&nbsp;&nbsp;Set clear expectations and goals, ensuring the team delivers on both strategic and tactical objectives. •&nbsp;&nbsp;&nbsp;&nbsp;Ensure all internal fraud analytics and controls comply with relevant laws, regulations, and internal policies. •&nbsp;&nbsp;&nbsp;&nbsp;Stay abreast of regulatory developments and industry best practices, updating processes as needed. •&nbsp;&nbsp;&nbsp;&nbsp;Develop and track initiatives and colleague performance. Desired Qualifications &amp; Requirements: •&nbsp;&nbsp;&nbsp;&nbsp;10+ years of experience in fraud risk management, detection strategy or analytics for financial services enterprises •&nbsp;&nbsp;&nbsp;&nbsp;Aptitude to comprehend predictive models and utilize them to effectively inform and shape strategies through data analysis •&nbsp;&nbsp;&nbsp;&nbsp;Proven expertise in rules-based detection systems and fraud monitoring tools •&nbsp;&nbsp;&nbsp;&nbsp;Strong background in data analytics, including Python, SQL, SAS or equivalent&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated ability to balance detection objectives and operational impact •&nbsp;&nbsp;&nbsp;&nbsp;Strong leadership skills with the ability to collaborate &amp; influence without direct authority •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor's degree required; advanced degree or professional certifications preferred •&nbsp;&nbsp;&nbsp;&nbsp;Exceptional communications skills with ability to engage executives and technical teams •&nbsp;&nbsp;&nbsp;&nbsp;Proven track record of leading through change, driving decisions across organizations and levels, and leading and producing results with or without authority Desired Leadership Characteristics: •&nbsp;&nbsp;&nbsp;&nbsp;Calm and decisive under pressure. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues •&nbsp;&nbsp;&nbsp;&nbsp;Initiative and bias for action and for getting things done •&nbsp;&nbsp;&nbsp;&nbsp;Proven ability in extending and maintaining strong relationships in a complex multi-national corporation •&nbsp;&nbsp;&nbsp;&nbsp;Strong problem solver with the ability to use analytical methods to affect change •&nbsp;&nbsp;&nbsp;&nbsp;Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

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