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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. &nbsp; The Financial Insights and Tools group within Digital Banking is responsible for software that enhance the American Express customer experience by providing applications and supporting platforms to enrich the information, analysis and planning available to our customers. Our software will be threaded through the web and mobile applications used by American Express customers, powered by APIs and underlying platforms to consume, and process financial data both within and from outside our company.&nbsp; We are looking for a motivated, and collaborative Software Engineer to help us achieve our goals of building noteworthy high quality financial analysis and tools for our customers. We want you to help provide technical expertise and acumen to our growing team in pursuit of our customer experience goals.&nbsp; Our platform is built on top of a modern stack consisting of Kotlin/JVM for the back end interacting with other Java/JVM services internally, and a React based front end. We reach out to many APIs internally and externally to aggregate and analyze customer information. We are in a period of expansion and growth and thus we are looking for members to join the team to help us. Responsibilities: &nbsp;&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;As a developer, you will be responsible for end-to-end delivery of your software from inception to production, working on a mixture of green-field and brown-field projects, learning from, and contributing to your peer group.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Participate in code review and design of systems from members of all levels.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Collaborate within the group and across American Express to design and integrate functionality and features.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Partner with our Product Management team to refine functionality and features. &nbsp; Qualifications: &nbsp;&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor's or master's degree in computer science, computer engineering, software engineering, or other technical discipline, or equivalent work experience&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Fundamental strength in computer science with a demonstrable understanding of computational complexity and data structures.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Understanding of service-based architectures&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Understanding of web applications and use APIs to power them&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Proven experience with live applications and production environments Technical Skills:&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Creativity &amp; Problem-Solving •&nbsp;&nbsp;&nbsp;&nbsp;Adaptability &amp; Flexibility&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Aptitude for technology; curiosity, passion and startup mindset&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Practical application and understanding of computer science concepts&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Applied statistics skills: distributions, statistical testing, regression analysis&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Innovative thinking&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Software testing acumen (unit test, integration tests)&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Java/Kotlin/JVM&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Databases: Postgres, MongoDB, Redis&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Source Code Control: Working experience using GitHub, Bitbucket, RhodeCode&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Production monitoring and logging tools (i.e. CloudWatch, Prometheus, OpenSearch/Elasticsearch, ELF)&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Container orchestration: Docker, Kubernetes, GCP GKE, AWS ECS, AWS EKS&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;CI/CD platforms (we are using GitHub Actions)&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Other: Git, Gitflow, Jira, Gitlab, Trello, Scrum&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Frameworks: Ktor, Spring&nbsp; Other Skills (that will be a plus): &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Full stack experience and willingness to dive into other levels of web applications&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Cloud management and deployment – A strong background in different cloud platforms like Amazon AWS, Microsoft Azure, OpenStack Apache, and Google Cloud Platform&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Databases – A familiarity of working with different databases such as Postgres, MySQL, NoSQL (e.g., MongoDB), Redis is recommended.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Web technologies – knowledge and experience working with web technologies such as JavaScript, HTML, CSS, TypeScript, C#, SASS, Stylus, Stylus, Python, and LESS.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Web frameworks – knowledge and experience working with different frameworks like React Native, AngularJS, Angular2, VueJS, SocketIO, Backbone, KnockoutJS, Svelte, and Bootstrap.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Software testing tools – A good working knowledge in testing code using Mocha, Jest, Unit-tests, TDD, Karma, VCS, and Selenium (base).&nbsp; Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Kotlin/JVM Software Engineer - Digital Banking - Financial Insights and Tools

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express National Bank (AENB) is American Express’ U.S. banking operation serving consumer and small business customers with payments, financing, and savings products. AENB accounts for more than 60% of the overall company’s revenues and net income. AENB Headquarters (HQ) drives the administration of programs and services provided by AENB, in partnership with the various businesses, functions, and executive officers. The AENB Chief Operations Office also plays an enterprise role in driving greater consistency, effectiveness, and efficiency across the first line via its Strategic Planning, Control Management, Program Management, and Governance functions. The Analyst, Third Party Lifecycle Support will be responsible for acting as the liaison between American Express National Bank (AENB) and Global Risk and Compliance (GRC) business units engaging third-party vendors, Third-Party Lifecycle Management (TLM), and Global Supply Management (GSM). &nbsp;They will be an expert of the third-party ecosystem for AENB &amp; GRC. The Analyst will demonstrate broad knowledge about the vendors, the services they offer, and the data they consume and act as single point of contact for stakeholders to access deeper levels of supplier knowledge. Key Responsibilities:<ul><li>Manage and support AENB and GRC with onboarding new third-party relationships.</li><li>Build strong relationships with key partners.</li><li>Support key third-party governance activities (e.g. risk assessment, program changes, etc.) to ensure compliance with the Third-Party Lifecycle Management program.&nbsp;</li><li>Support implementation and execution of the program and work with various local market regulators for vendor compliance.&nbsp;</li><li>Provide best practices, promote consistency, and lead/contribute to initiatives to improve and streamline processes. </li></ul>Minimum Qualifications:<ul><li>Ability to drive results through cross functional collaboration.</li><li>Ability to review significant amount of data and prioritize based on program needs.</li><li>Strong written and verbal communication skills with the ability to influence stakeholders at all levels.</li><li>Detail-oriented with high levels of accuracy and productivity.</li><li>Ability to attend occasional meetings outside of normal working hours, as required for global roles.</li><li>Experience in risk management and compliance functions, with a clear understanding of control frameworks.</li><li>Strong analytical skills with ability to assess complex problems, identify solutions, and drive continuous improvement.</li><li>Ability to work independently while contributing effectively to team goals/initiatives.</li></ul>Preferred Qualifications:<ul><li>Bachelor's degree in business, information systems, finance, or a related field.</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Analyst- Third Party Support AENB

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Commercial Servicing is hiring Customer Care Professionals for our Inbound Program Administrator Servicing Phone Teams (Tier 4). As a Customer Care Professional, you add incremental value on every interaction with a stated outcome of exceptional feedback from our customers and increased customer loyalty. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to the client, including relevant products and services and membership privileges. Other responsibilities include continuously improving on the customer experience, building rapport, understanding customer needs, and handling objections. You will provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment. &nbsp;Responsibilities may include:<ul><li>Implementing Customer First Call Flow on a consistent basis, understanding and delivering on Customer First behaviors and principles</li><li>Providing expert level service to major corporations regarding all aspects of Corporate Card programs, including general account maintenance, 1st level troubleshooting with American Express tools, consultation on various products, etc.</li><li>Demonstrating the ability to address immediate client need and provide relevant value to the client; while engaging in a consultative conversation ensuring you are adding value to each call&nbsp;</li><li>Primary contact for assisting with web-site navigation and MIS reporting/maintenance</li><li>Encouraging expansion of card programs through focused sales strategies and enrollments</li><li>Continuously improve on the customer experience, including building rapport, understanding customer needs, handling objections, and streamlining the experience for the Program Administrator.&nbsp;</li><li>Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment</li><li>Document necessary account information according to established policies and procedures</li></ul>Minimum Qualifications:<ul><li>2+ years experience servicing clients with proactive solutions that grow relationships by demonstrating proven relationship building, consultation, problem solving and analytical skills</li><li>Passion for servicing clients with proactive solutions that grow relationships by demonstrating proven relationship building, consultation, problem solving and analytical skills</li><li>Exceptional interpersonal and relationship building skills with the ability to analyze and assesses the needs of the clients</li><li>Excellent communication and written skills</li><li>Strong flexibility and adaptability to manage multiple tasks within stringent time frames while maintaining accuracy</li><li>Work independently in a structured environment with minimal supervision Effective and accurate decision-making skills</li><li>Strong computer literacy accessing numerous applications during any one transaction and expert internet navigation skills required</li><li>Working knowledge of MS Office product</li></ul>Additional InformationLocation: Hybrid- American Express Phoenix Service Center (Canyon) &nbsp;Hours of Operation: Monday-Friday 6am-6pm MST&nbsp;Salary Range: $20.00 to $22.75 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

U.S. Program Administrator: Commercial Servicing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp; Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp; American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp; And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp; Find your place in technology on #TeamAmex.The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.Overview of The Department:&nbsp;Be part of the exciting transformation world and join a team of creative, curious, and passionate professionals whose mission is to become the future of American Express by staying on the cutting edge and bringing innovation to life! The Marketing Platforms Management team leads the technology strategy and engineering delivery of marketing campaigns and centralizing of marketing assets. &nbsp;This position works closely with Enterprise Marketing Platform Solutions Product teams to craft, develop and support critical components and platforms for majority of American Express products and services, that drive current and prospective customer acquisition and loyalty via multitude of channels. We are looking for a dynamic, innovative, action-and-results oriented leader to lead this fast-evolving eco system.&nbsp;The ideal candidate is required to be accomplished in the development and deployment of complex software solutions, with a strong focus on, Cloud based engineering, various Java technologies including Spring, API design and user experience. The candidate should be able to come up with innovative solutions, have a pragmatic approach to application architecture, and be excited to work on a varied tech stack. You will be expected to have a deep understanding of the functional platforms, plan, manage, and execute the tech advancement roadmap. You are required to have a futuristic mindset, ability to question status quo and technologically advance the platforms.&nbsp;This is an opportunity to work in a fast-paced, Scaled Agile environment and work with a team of engineers, product owners and several technology stakeholders. You should be familiar with modern software development methodologies and be able to dive deep and rapidly iterate on ideas despite ambiguity.&nbsp;Job Responsibilities:&nbsp;<ul><li>Bring a strong technical foundation; able to engage the team on coding practices, architecture, design, get under the hood of complex integrated architectures, coding systems, and interface design&nbsp;</li></ul><ul><li>Collaborate successfully with product owners, designers, and a broad set of internal Technical partners (across multiple internal groups)&nbsp;</li></ul><ul><li>Ensure product releases are high quality, deliver excellent user experiences, perform seamlessly at scale, and comply with regulatory requirements.&nbsp;</li></ul><ul><li>Partner with peers in technologies to identify opportunities for code sharing, common services, joint development, etc.&nbsp;</li></ul><ul><li>Keep up with the latest industry research and emerging technologies to ensure we are appropriately leveraging new techniques and capabilities.&nbsp;</li></ul><ul><li>Demonstrate accountability while leading people with passion, enthusiasm, loyalty and integrity. Own and lead HR processes such as performance reviews, talent development, etc.&nbsp;</li></ul><ul><li>Flawless interpersonal skills and ability to partner with executive leadership to push Technical solutions forward.&nbsp;</li></ul><ul><li>Recruit top talent with technical skills, growth potential, design sensibility, and emotional intelligence.&nbsp;</li></ul><ul><li>Lead teams in iterative product development using lean principles.&nbsp;</li></ul><ul><li>Build and lead a high-performing, self-managing team of Software Engineers.&nbsp;</li></ul><ul><li>Passion, energy, personal accountability, and a desire to lead others to excellence.&nbsp;</li></ul><ul><li>Build and leverage strong relationships with business and Technology partners.&nbsp;</li></ul><ul><li>Drive strategic change in tools and process.&nbsp;</li></ul><ul><li>Deep appreciation for the importance of elegant solutions to Technical challenges.&nbsp;</li></ul><ul><li>Consistently question assumptions, challenge the status quo, and strive for improvement.&nbsp;</li></ul><ul><li>Never settle for being “good enough”.&nbsp;</li></ul>Qualifications:&nbsp;<ul><li>Must have engineering experience using the following Adobe products - CDP, AJO, CJA &amp; Analytics&nbsp;</li></ul><ul><li>Google Cloud application development experience using data services such as BigQuery and BigTable&nbsp;</li></ul><ul><li>Marketing Technology engineering experience&nbsp;</li></ul><ul><li>Extensive background in Software Product Engineering and Computer Science.&nbsp;</li></ul><ul><li>10+ years of demonstrable experience building and deploying large scale software products.&nbsp;</li></ul><ul><li>Strong Experience in Agile development, code review, Big Data – Hive, Spark, Python, Google Big Query, Rest API, Performance optimization in Big Data, CSS, HTML, Java, Javascript, React, Spring framework, Redis, Relational database, Cloud computing, UNIX and Web Services.&nbsp;</li></ul><ul><li>Moderate or higher skill in SOA, Restful, Asynchronous and Microservices technologies for large scale environments.&nbsp;</li></ul><ul><li>Strong understanding and experienced in CICD and DevOps&nbsp;</li></ul><ul><li>In depth knowledge of Customer Marketing technology ecosystem and related programs is preferred&nbsp;</li></ul><ul><li>Knowledge of American Express Marketing &amp; Data platforms a plus&nbsp;</li></ul><ul><li>The ability to communicate complex technical concepts clearly and concisely to non-technical individuals&nbsp;</li></ul><ul><li>Excellent verbal and written communications skills required, with ability to create and deliver effective presentations to executive leadership and technical architects across the organization is a plus.&nbsp;</li></ul><ul><li>Hands on experience with technology planning and road mapping&nbsp;</li></ul><ul><li>Proven track record to lead problem analysis and resolution&nbsp;</li></ul><ul><li>Bachelor’s Degree in Computer Science, Computer Engineering or Information Systems degree or equivalent work experience; Advanced Degree preferred&nbsp;</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Dir-Software Engineering - Marketing Platforms

Department: Marketing/Communications
About Us:
Ballard Spahr is a renowned national law firm with more than 750 lawyers across 18 offices in the United States. A career at Ballard Spahr offers a diverse group of mentors, colleagues, and friends, and strong leadership that provides support and encouragement for career growth.
The BDM is responsible for developing and implementing business development plans, as well as identifying opportunities for current and potential clients. In addition, the BDM will be integral in building brand awareness for the firm, aligning those efforts with broader firm and department goals. Successful team members must be resilient, focused, creative, and demonstrate a collaborative and consultative working style.
This position follows a hybrid work model, with regular in-office attendance ideally in Seattle, Portland, Denver, Boulder, Minneapolis, Arizona, or Philadelphia.
Why Join Us?
<ul>
<li>Innovative Work Environment: Become part of a forward-thinking firm that enjoys substantial support and visibility from the firm's executive leadership.</li>
<li>Professional Development: Take advantage of continuous learning opportunities and avenues for career growth.</li>
<li>Inclusion: Join a Business Resource Group and share cultural, experiential, or job-related interests, experiences, and/or backgrounds.</li>
<li>Impactful Contributions: Play a pivotal role in developing industry-leading solutions that make a significant difference in legal practice and client service.</li>
</ul>
Your Role:
As a Business Development Manager within our Business Development &amp; Proposal team, you will: 
<ul>
<li>Lead efforts to identify relationships and build awareness of firm capabilities with relevant practice and industry organizations</li>
<li>Promote the firm's services while understanding, addressing, and aligning our efforts with targets and clients' objectives</li>
<li>Maintain a rolling pipeline which tracks opportunities; forecasts targets and helps attorneys achieve goals</li>
<li>Participate in pitches and client meetings to help identify and pursue business development opportunities with targets and existing clients, including strategic account management and industry teams</li>
<li>Provide business development coaching in group and one-on-one settings</li>
<li>Work with Department Chairs and Practice Group leaders to create and implement strategic business development plans</li>
<li>Identify and leading efforts to market the services and expertise of the lawyers in relevant industry and practice forums through various thought leadership and profile-raising activities</li>
</ul>
 What We're Looking For:
<ul>
<li>Growth Mindset: Self-motivated with a passion for continuous learning and problem-solving.</li>
<li>Communication: Strong verbal and written communication abilities.</li>
<li>Detail-Oriented: Keen attention to detail with the ability to manage multiple priorities and deadlines independently.</li>
</ul>
 Required Education, Experience, and Skills:
<ul>
<li>A bachelor's degree in a relevant area with a minimum five years' experience in a law firm or professional services firm required.</li>
<li>Excellent writing, editing, and communication (oral and written).</li>
<li>Strong project management, interpersonal, and analytical skills.</li>
<li>A high level of computer proficiency, with knowledge of CRMs a plus.</li>
<li>Significant business knowledge and experience; and an intense client service attitude.</li>
<li>The ability to handle multiple projects and deadlines.</li>
<li>A strong work ethic and a team player attitude are indispensable.</li>
</ul>
The salary range for this position is from $140,000 - $160,000, which reflects the Firm's good faith and reasonable estimate of possible compensation at the time of posting. Actual pay will depend on several factors such as the candidate's experience, qualifications, and location.
Ballard Spahr offers an excellent benefits package. A summary of available benefits can be found <a href="https://www.ballardspahr.com/careers/staff" target="_blank">here</a> in the Careers section of the firm's website.
Ready to Grow with Us?
If you are ready to play a vital role in the Firm's success, we encourage you to apply and be a part of our commitment to excellence.
At Ballard Spahr, we believe that our skills, perspectives, and backgrounds drive innovation and excellence, while our unique culture fosters collaboration and success. Our culture of thriving together forms the cornerstone of how we deliver exceptional service and position our firm for a strong future. We welcome and encourage applicants from all backgrounds to apply.
Ballard Spahr is an equal opportunity employer. We offer equal consideration to all qualified applicants, regardless of race, ethnicity, religion, age, national origin, handicap or disability, citizenship, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity and expression, transgender status, sex stereotyping, genetic information, ancestry, veteran status or any other category protected by applicable law.
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Ballard Spahr LLP

Business Development Manager B&T

tango is a leader in the home health management industry and is preparing for significant growth! Our mission is to deliver innovative, home-based, post-acute solutions through proprietary technology and proven processes. We partner with health plans to provide a comprehensive suite of products and services designed to manage the total cost of care.We are currently looking for a&nbsp;Quality Assurance (QA) Coordinator to join our growing team!As a QA Coordinator, in the healthcare industry, your primary responsibility will be to ensure delivery of high-quality services and products that meet the established standards and regulatory requirements. You will maintain quality systems, processes, and procedures. Your role will be crucial in promoting patient safety, regulatory compliance, and continuous improvement within the healthcare organization.Office Location:Office located at 7600 North 16th Street, Suite 140 Phoenix, AZ 85020 (Remote)Responsibilities and Duties:Responsibilities include, but are not limited to the following:Quality Management Systems:<ul><li>Follow our quality management systems, policies, and procedures to ensure compliance with regulatory standards, such as HIPAA, FDA, or other applicable regulations.</li><li>Monitor and assess the effectiveness of quality systems through audits, inspections, and performance metrics.</li><li>Identify areas for improvement and lead initiatives to enhance quality processes, workflows, and documentation.</li></ul>Compliance and Regulatory Affairs:<ul><li>Stay up to date with healthcare regulations and industry standards to ensure compliance within the organization.</li><li>Process compliance correction requests as needed. </li><li>Support regulatory inspections and audits by preparing necessary documentation and ensuring adherence to guidelines.</li></ul>Process Improvement and Risk Management:<ul><li>Identify process gaps, quality risks, and areas for improvement within healthcare operations.</li><li>Promote a culture of continuous improvement by driving quality initiatives and best practices across the organization.</li></ul>Training and Education:<ul><li>Works with our training team to develop and deliver training programs on quality assurance principles, regulatory compliance, and best practices to enhance staff knowledge and awareness.</li><li>Provide guidance and support to departments in implementing quality standards and processes.</li></ul>Collaboration and Communication:<ul><li>Communicate quality-related metrics, trends, and issues to senior management and relevant stakeholders.</li></ul>Qualifications:<ul><li>Must be at least 18 years of age.</li><li>Has worked at tango in a rotation, qualification or staffing role for a minimum of 1 year, preferred. </li><li>Strong knowledge of healthcare regulations, such as HIPAA, FDA, or other applicable standards.</li><li>Experience in developing and implementing quality management systems and processes.</li><li>Proficient in conducting audits, inspections, and root cause analysis.</li><li>Capable of following an issue through to its conclusion.</li><li>Is detail oriented and displays good organizational skills.</li><li>Detail-oriented with a commitment to accuracy and quality.</li><li>Capable of recognizing opportunities and communicating recommendations and solutions.</li><li>Must be able to work at a fast pace managing large amounts of responsibilities while maintaining attention to details.</li><li>Ability to convey a positive and professional image with all tango members.</li><li>Is customer service oriented with good oral and written communication skills.</li><li>Is self-directed, flexible, and cooperative.</li><li>Highly self-motivated and able to work with minimal supervision.</li><li>Must be able to assist other departments as needed, even departments where they may not be a Subject Matter Expert</li><li>Must be flexible and willing to work weekends and Holidays.</li><li>Must have reliable internet service or able to commute to the office.</li><li>Has basic computer knowledge and experience including Microsoft Word, Excel &amp; typing skills.</li><li>Must be able to sit at desk in front of computer for long periods of time. </li></ul>tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

tango

Quality Assurance (QA) Coordinator (Remote)

Job ID&nbsp; 16538&nbsp;Department&nbsp; Accounting (10000204)&nbsp;Union Classification&nbsp; Non Union&nbsp;Type&nbsp; Contingent Worker&nbsp;&nbsp;# of Openings&nbsp; 1&nbsp;Job Location&nbsp; Everett, Washington (US-WA)&nbsp;Closing Date&nbsp; 11/13/2025&nbsp;&nbsp;Salary/Wage&nbsp; $81,442.00&nbsp;-&nbsp;$101,803.00&nbsp;annually&nbsp;<h4>Time Limited</h4>This position is Time-Limited for up to 2 years (24 months)<h4>Job Definition</h4>Supports the processing of timely, accurate and complete payroll labor and financial data as a shared service for the District. Learns and applies business processes that ensure the District remains in compliance with payroll laws, regulations, and internal directives to which it must adhere. Assists with research and analysis to support the development of business processes that impact the District’s ability to process payroll effectively while also supporting its internal controls over compliance, financial reporting, business applications and data governance. Supports the District’s core values as well is its cost and fiscal management strategic priorities.<h4>Experience/Education</h4>Minimum Education and Experience:<ul><li>Bachelor's Degree in Accounting, Finance, Business, or related field;</li></ul>OR<ul><li>Associate's Degree in Accounting, Finance, Business, or related field, AND</li><li>Two (2) years of progressively more responsible payroll, accounting, or finance experience;</li></ul>OR<ul><li>Four (4) years of progressively more responsible payroll, accounting, or finance experience.</li></ul> Preferred Education and Experience:<ul><li>Master’s Degree in Accounting, Finance, Business or other related field</li></ul>Preferred Licenses(s) and/or Certifications(s):<ul><li>America Payroll Association (APA)&nbsp;</li><li>Fundamental Payroll Certification (FPC)</li><li>America Payroll Association (APA)&nbsp;</li><li>Certified Payroll Professional designation (CPP)</li><li>Certified Public Accountant (CPA) or the educational requirements to sit for the CPA exam</li></ul>You can find the full job description for this position, including accountabilities, required skills and abilities, and physical and mental demands and working conditions, on the following pages: Payroll Accountant I.<h4>Benefits</h4>In addition to a competitive compensation program, Snohomish County PUD #1 offers a comprehensive benefits package. Employees and eligible dependents may enroll in medical, dental, vison, core term life insurance, long-term disability, accidental death and dismemberment, voluntary term life, flexible spending accounts, health savings account and retirement benefits (including PERS pension, 401(k), and a 457 plan). The Snohomish County PUD also provides an employee assistance program, tuition reimbursement, short-term disability, paid time off benefits starting at 20 days a year, plus 5 days of extended sick leave and 11 paid holidays. For more information on our benefits package please visit&nbsp;<a href="http://www.snopud.com/benefitoverview" target="_blank">www.snopud.com/benefitoverview</a> Snohomish County PUD #1&nbsp;is an Equal Opportunity Employer of Minorities, Women, Disabled and Veterans.<h4>Our Values</h4>We hold ourselves and every member of Team PUD to high standards.Every day we SAFEGUARD what matters, putting employee and community safety first.We have INTEGRITY. We are a TEAM. We SERVE with pride, RISE to challenges. We choose to INCLUDE all, SEEK growth, and be BOLD. Nearest Major Market: Seattle Nearest Secondary Market: Everett

Snohomish PUD

Payroll Accountant I (Time Limited)

Overview of Role/Job Purpose:At VertexOne, helping utilities provide the best customer service experience is what we do. This is a very exciting time to be a part of VertexOne as our team is growing both in size, products, and the number of clients we support across North America. We are currently seeking a Client-centric, energetic, and highly-motivated individual to join our Client Success Team. The Client Success Manager II (CSM) is responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction, leading to renewals and growth opportunities. As a trusted advisor, the CSM will foster collaborative working relationships and provide daily oversight and support in a SaaS environment for new and existing clients who have one or multiple VertexOne product offerings. The CSM will be responsible for a portfolio of accounts across different time zones ranging in size, services, and complexity. The ideal candidate will be detail-oriented, able to interpret client contracts, deliver on KPIs, lead client initiatives, and identify areas for process improvement.Essential Job Duties:<ul><li>Continually seeks opportunities to increase customer satisfaction and deepen client relationships.</li><li>Work with clients to ensure they are finding value in our services.</li><li>Serve as the primary contact for client inquiries, concerns, and escalations.</li><li>Educate customers on the use and benefits of VertexOne products.</li><li>Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.</li><li>Participate in meetings with clients, vendors, partners, and internal teams.</li><li>Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.</li><li>Schedule and facilitate client operational and business leadership review meetings.</li><li>Prepare and deliver executive business reviews with clients.</li><li>Effectively plan and prioritize a high volume of customer activities and requests, following through in a timely manner, asking clarifying questions to determine the correct source and impact of issues.</li><li>Track and bill client revenue, reporting to Finance on a monthly basis.</li><li>Track client SLAs to ensure adherence to contractual obligations.</li><li>Manage VertexOne vendor partners as required when working on client projects or initiatives.</li><li>Attend client outage/emergency triage calls, updating clients on status.</li><li>Create and approve time tasks for projects.</li><li>Review, monitor, and update client tickets on a daily basis.</li><li>Work with sales to review and identify client contract renewals and upsell opportunities.</li><li>Assist with department and product documentation.</li><li>Travel as required, within North America, to client locations or VertexOne company events.</li><li>Available to work extended hours or weekends, if needed, for client project work.</li></ul>Required Skills/Qualifications:<ul><li>5 years of experience working in account management role in the utility industry.</li><li>5 years of experience working in the utility industry, understanding the full meter-to-cash processes.</li><li>3 years+ of experience working with vendors managing products and services.</li><li>3 years+ of experience managing client contracts and SLAs.</li><li>Extremely organized, detail-oriented with strong time-management skills.</li><li>Ability to manage and organize multiple clients and priorities.</li><li>Advanced knowledge of Microsoft products is an asset.</li><li>Ability to extract data utilizing Microsoft Excel to create graphical presentations.</li><li>Excellent communication skills (written and oral) and organization skills.</li><li>Ability to create and lead client presentations with executive leadership.</li><li>Ability to communicate with senior management both internal and external clients.</li><li>Ability to work remotely and with other teams effectively.</li></ul>JobFamilyClient SuccessJobFunctionIndividual ContributorPayTypeSalaryHiringMinRate90000HiringMaxRate105000

VertexOne

Client Success Manager II

Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. Position SummaryThis position is responsible for managing the Access Equipment sales team, developing new product, and delivering sales to drive growth within JCB’s Mobile Elevated Work Platform distribution network through Independent Dealers &amp; National Accounts. Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Responsible for delivering against wholesale/retail forecast by managing a team consisting of sales, supply, finance, service, and marketing personnel. </li><li>Through process improvement and regular communication, successfully meeting business goals.</li><li>Responsible for leadership of the access sales through nurture of the dealer sales team and distribution channels.</li><li>Provide monthly forecasts for both retail and ex-works by conducting weekly calls with sales managers.</li><li>Coordination and management of the budgeting process for access.</li><li>Weekly updates to the senior management team in the US and UK covering all aspects of growth.</li><li>Management of the mobile elevated work platform local supply chain including forward ordering and scheduling.</li><li>Develop and implement sales strategies to achieve revenue targets and expand market presence.</li><li>Analyze market trends, competitive activities and customer insights to inform sales plan.</li><li>Set performance goals, monitor process and provide coaching to drive results.</li><li>Foster a collaborative and motived team environment.</li><li>Build and maintain strong relationships with key clients and stakeholders,</li><li>Ensure exceptional customer satisfaction by addressing needs and resolving concerns promptly.</li><li>Oversee the sales pipeline and forecast revenue to align with company objectives.</li><li>Partner with marketing, product and other departments to support sales initiatives to ensure alignment.</li><li>Track sales metrics, generate reports, and present findings to the executive leadership team.</li><li>opportunities for continuing improvement based on date driven insights.</li></ul>Minimum Qualifications<ul><li>10+ years of relevant sales experience in the access industry&nbsp;</li><li>Bachelor’s degree in business or industry related field</li><li>Experience with team management and distribution development</li><li>Demonstrated success with meeting sales targets and goals</li><li>Knowledge of requirements to meet local legislation, marketing, sales, and implementation of strategy.</li><li>Must pass any drug screens, background checks and any pre-employments tests as applicable.</li><li>Must be able to travel 75% for the first year between Savannah, Georgia and Dealers.&nbsp;</li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>Knowledge of Microsoft Office </li><li>Effective oral and written communication skills</li><li>Detail oriented</li><li>Ability to perform multiple tasks while maintaining sense of urgency </li><li>Excellent people and customer service skills with a positive attitude</li><li>Effective project management and problem-solving skills</li><li>Demonstrated ability to develop and maintain successful business partnerships</li></ul>Job Conditions<ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilyManagementPayTypeSalary

Director - Access

<h4>Company Profile</h4>TriStar JCB is the JCB dealer for Tennessee, with a strong commitment to provide the best products and customer support in the market. We are investing in our workforce and offering a highly competitive compensation and benefit program to ambitious candidates who possess the desire and mentality to excel at both the personal and professional levels. TriStar JCB is an authorized dealer for JCB construction equipment including compact track loaders, skid steer loaders, rough terrain forklifts, backhoes, wheel loaders, excavators, telehandlers, and aerial equipment, among others.Position SummaryTriStar JCB currently has an opening for a Parts Manager to support our dealership aftermarket operations. This position is responsible for providing exemplary customer satisfaction to all dealership customers through the sale and promotion of aftermarket products and services offered by TriStar JCB. From our main office, the Parts Manager will serve as a leading support member between TriStar JCB and the customer.Qualifications<ul><li>At least 4 years of support, and/or parts/service sales experience preferably in the equipment or rental industry.</li><li>Proven experience in parts or aftermarket operations, preferably in the equipment industry</li><li>Strong customer service skills and a customer-centric approach</li><li>Excellent communication skills, both verbal and written</li><li>Ability to multitask, prioritize, and manage time effectively</li><li>Proficient in using a DMS (Dealer Management Software) and MS Office Suite</li><li>Strong problem-solving skills and attention to detail</li><li>Ability to work independently and as part of a team</li></ul>Responsibilities<ul><li>The successful candidate will play a key role in driving aftermarket part sales support and growth while building strong relationships with customers in the industry</li><li>This role involves parts department P&amp;L responsibility, management of direct reports, and the ability to properly budget, forecast, and meet or exceed targets. </li><li>This role involves handling inbound and outbound part or component sales inquiries, providing product information, and invoicing sales.</li><li>Responsible for part catalogue lookup and satisfying internal or external inquiries via phone, by email, or in person.</li><li>Handle inbound and outbound calls to prospective and existing customers, identifying customer needs and recommending appropriate solutions</li><li>Provide detailed product information, including features, benefits, alternatives, and pricing</li><li>Prepare and process sales orders accurately and efficiently</li><li>Follow up on quotes and leads to convert them into sales</li><li>Demonstrate and execute a consistent inventory management practice</li><li>Build and maintain strong relationships with new and existing customers</li><li>Handle customer complaints and concerns with professionalism and escalate issues when necessary</li><li>Ensure high levels of customer satisfaction through excellent service</li><li>Maintain accurate records of customer interactions and sales activities in DMS systems</li><li>Provide regular departmental updates to senior leadership</li><li>Stay updated on product knowledge and industry trends</li></ul>TriStar JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilyCustomer ServicePayTypeSalary

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