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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.<h4>The Team</h4>Customer acquisition is core to American Express’ growth strategy and business performance and is one of the largest investments in AXP. Enabling effective delivery of digital channel marketing and acquisition experiences is critical to finding and engaging with customers, navigating them to the product that best fits their needs. The Enterprise Acquisition Products &amp; Platforms team enables, develops, &amp; maintains our cardmember acquisition, onboarding, and early tenure marketing activity &amp; experiences. We support all lines of business and markets in which American Express acquires customers.Customer acquisition is core to American Express’ growth strategy and business performance and is one of the largest investments in AXP. Enabling effective delivery of digital channel marketing and acquisition experiences is critical to finding and engaging with customers, navigating them to the product that best fits their needs. The Enterprise Acquisition Products &amp; Platforms team enables, develops, &amp; maintains our cardmember acquisition, onboarding, and early tenure marketing activity &amp; experiences. We support all lines of business and markets in which American Express acquires customers.The Enterprise Performance Marketing Solutions &amp; International Experience team is a core part of this organization, having responsibility for growing new accounts acquired, billed business acquired, and accounts receivable by accelerating performance marketing solutions and acquisition experiences for our global prospect and customers. The EPM&amp;IE team is a group of highly talented Marketers, Product Owners and Product Managers in USA, UK, India, Singapore and Japan. We are a critical enabler of performance marketing including data, talent tech and product solutions for the organization, we also play a critical role in ensuring our acquisition experiences are well designed and deliver for the consumer.<h4>The Role</h4>Search is often the first touchpoint between a customer and our brand — and you’ll be at the center of shaping that experience. As an Senior SEO Analyst at American Express, you’ll play a key role in building and scaling our Enterprise SEO Framework, ensuring millions of customers around the world can easily discover and engage with our products and services.This is a unique opportunity to blend hands-on technical SEO expertise with creativity and experimentation. You’ll collaborate across marketing, product, and technology teams to drive measurable growth, while also tapping into cutting-edge Generative AI (GenAI) tools to optimize workflows and unlock new possibilities for search.Search is often the first touchpoint between a customer and our brand — and you’ll be at the center of shaping that experience. As a Senior SEO Analyst at American Express, you’ll play a key role in building and scaling our Enterprise SEO Framework, ensuring millions of customers around the world can easily discover and engage with our products and services.This is a unique opportunity to blend hands-on technical SEO expertise with creativity and experimentation. You’ll collaborate across marketing, product, and technology teams to drive measurable growth, while also tapping into cutting-edge Generative AI (GenAI) tools to optimize workflows and unlock new possibilities for search.If you’re curious, data-driven, and excited about the chance to make a global impact at one of the world’s most respected brands, this role is for you.<h4>Key Responsibilities</h4><ul><li>Support SEO Strategy Execution: Partner with SEO leads, business units, and agencies to implement SEO best practices for U.S. and global markets.</li><li>Technical SEO Contributions: Assist in analyzing platform improvements (JavaScript/React environment) to ensure crawlability, indexation, and site performance.</li><li>AI-Enhanced SEO Workflows: Use GenAI tools to support keyword research, content optimization, metadata generation, and reporting.</li><li>Cross-Functional Collaboration: Work with product, engineering, and marketing teams to integrate SEO into new experiences, migrations, and redesigns.</li><li>Performance Tracking: Collaborate with analytics to monitor KPIs, track results, and identify new growth opportunities.</li><li>Education &amp; Evangelism: Help communicate SEO best practices across teams and act as a resource for day-to-day SEO questions.</li><li>Agency &amp; Vendor Partnership: Support the coordination and tracking of deliverables with external SEO partners.</li></ul><h4>Required Skills &amp; Qualifications</h4><ul><li>3+ years of SEO experience (agency or in-house; enterprise/global experience a plus).</li><li>Familiarity with SEO tools (e.g., Screaming Frog, SEMrush, Ahrefs, Google Search Console, Adobe Analytics, etc.).</li><li>Advanced technical SEO understanding and web architecture (HTML, CSS, JavaScript).</li><li>Exposure to or interest in using Generative AI to enhance SEO workflows.</li><li>Strong communication and collaboration skills, with the ability to work effectively across teams.</li><li>Strong organizational and analytical skills with attention to detail.</li><li>Bachelor’s degree in Marketing, Communications, Computer Science, or a related field (preferred).</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior SEO Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Global Advertising and Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500, and we aim to deliver on that by doing work that is both creative and effective. The OnBrand Creative Agency sits within GABM. We aspire to be the creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business powered by industry-defining creative excellence. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond. We are seeking an Producer to join the OnBrand Content Production Studio team.As a Producer, you will support the end-to-end production process for advertising and branded content campaigns — ensuring projects are delivered on time, on budget, and at the highest creative quality. This role is more focused on post-production and works closely with creative directors, editors, designers, and external partners to manage logistics for editorial, facilitate communication, and help bring creative ideas to life across video, digital, and social channels. The Producer will report to the Lead Producer within the Content Production Studio.Day to day responsibilities include, but are not limited to:&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Overseeing the creation and production of original and highly engaging photo and video content •&nbsp;&nbsp;&nbsp;&nbsp;Tracking project timelines, deliverables, and approvals to ensure milestones are met and assets are delivered accurately. •&nbsp;&nbsp;&nbsp;&nbsp;Running day-to-day management of the post-production crew including motion designers, editors and freelancers. •&nbsp;&nbsp;&nbsp;&nbsp;Working closely with account managers, project managers, designers, developers and other creatives to bring concepts to life. •&nbsp;&nbsp;&nbsp;&nbsp;Communicating closely with external vendors, freelancers, and production partners to ensure clarity and accountability •&nbsp;&nbsp;&nbsp;&nbsp;Managing production tools and databases (Airtable, Workfront, or similar) to track resources, assets, budgets and talent/usage rights. •&nbsp;&nbsp;&nbsp;&nbsp;Producing content that is on-brand, on-strategy, leverages current platform trends and is true to a brands style, voice and aesthetics. •&nbsp;&nbsp;&nbsp;&nbsp;Communicate status, roadblocks, and opportunities for efficiencies at all stages while managing the resourcing of the post-production team •&nbsp;&nbsp;&nbsp;&nbsp;Support and oversee estimation of costs and turnaround times for creative concepts •&nbsp;&nbsp;&nbsp;&nbsp;Able to quickly prioritize and address creative and marketer notes, to meet tight deadlines. &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Passionate about film, video and social media, trends, technology and best practices •&nbsp;&nbsp;&nbsp;&nbsp;A "maker" mentality, be curious and not afraid to try new methodsQualifications •&nbsp;&nbsp;&nbsp;&nbsp;1-3+ years of experience in content production, advertising, or media (agency or in-house preferred). •&nbsp;&nbsp;&nbsp;&nbsp;Strong understanding of creative production workflows (photo, video, digital, and social). •&nbsp;&nbsp;&nbsp;&nbsp;Excellent organizational skills and attention to detail, with the ability to manage multiple projects simultaneously. •&nbsp;&nbsp;&nbsp;&nbsp;Proficient in production tools (Airtable, Adobe Creative Suite, Frame.io, etc.) •&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with vendor management, licensing, and post-production processes. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication and collaboration skills; thrives in fast-paced, deadline-driven environments. •&nbsp;&nbsp;&nbsp;&nbsp;Background serving a global financial service or travel/lifestyle brand is a plus •&nbsp;&nbsp;&nbsp;&nbsp;Comfortable navigating multiple projects within tight timelines, supporting high-visibility initiatives, and always seeking to identify opportunities for improvement •&nbsp;&nbsp;&nbsp;&nbsp;Proactive, collaborative mind-set and solutions-oriented in undefined territory •&nbsp;&nbsp;&nbsp;&nbsp;Relationship management. Ability to manage time and organize creative workloads with colleagues, partners and agencies. Must cut through clutter and drive results to reinforce integrity of the internal agency and American Express brand •&nbsp;&nbsp;&nbsp;&nbsp;Connect the dots between creative vision and enterprise goals, while offering recommendations on production approaches that are within budget, adhere to all usage rights / compliance standards and can be executed within a specific timeline •&nbsp;&nbsp;&nbsp;&nbsp;Continuously seeks and learns from feedback to improveIf the links do not work, please copy and paste the following URLs in a new browser window: <a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.&nbsp; Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Producer - Content Production Studio - OnBrand

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Amex Digital Labs catalyzes digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include creating industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to create digital experiences, and defining new products and services based on emerging technologies and trends.&nbsp;AI is reshaping today’s commerce journeys and how Card Members discover, book, and ultimately make purchases. The Digital Labs Agentic Strategy &amp; Partnerships team is responsible for leading the strategy and execution of Amex’s key initiatives, partnerships, and products for AI-assisted and agentic commerce.As Senior Manager, you will help bring Amex through this agentic commerce evolution.&nbsp;&nbsp;You will work across internal and external stakeholders, build and evaluate partnership opportunities, support major contract negotiations, and help define the future product roadmap. You will collaborate extensively with the Digital Labs Product team and a broad range of internal stakeholders across Strategic Partnerships, Enterprise Strategy, and GCO, in addition to managing relationships at external partners.&nbsp;Responsibilities:<ul><li>Lead the partner evaluation and strategic alignment to prioritize partners, including AI companies, Digital Giants, and major platforms</li><li>Support the contract negotiation and onboarding of new partnerships</li><li>Drive competitive intelligence and market research initiatives to inform strategy in the rapidly evolving agentic commerce landscape</li><li>Coordinate and connect the dots across supporting enterprise workstreams, including product development, roadmap prioritization, and contractual implications</li><li>Regularly collaborate on leadership conversations and create executive-facing materials</li><li>Be a thought leader on the evolving AI landscape to identify new partnership opportunities, drive the strategic roadmap of existing partnerships, and monitor the competition</li></ul>Qualifications:<ul><li>Exceptional interpersonal, communication and influencing skills with the ability to work with stakeholders across different functions, colleagues at all levels, and with partners</li><li>Proven track record of strong organizational, prioritization and project management skills; experience project managing complex and multifaceted workstreams with many internal stakeholders a plus</li><li>Creative problem-solving skills and comfort operating with imperfect information</li><li>Strategic thinker with a savviness for new tech, connecting the dots, and thinking three steps ahead</li><li>Must have strong interest in AI and familiarity with key players and consumer-facing products, strong interest in partnerships, tech trends, and digital products</li><li>A self-starter with an ability to excel in a dynamic environment and to switch gears as needed</li><li>3+ years of partnerships, business development, or strategy experience</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Agentic Partnerships and Strategy (Digital Labs)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Position OverviewThe Director of Internal Fraud Event Response is responsible for the development of advanced analytics that enable strategic insights, internal fraud identification, control evaluation, outlier analysis, and compensating control implementation in response to emerging internal fraud risk.&nbsp; The Director will provide guidance, best practice, and code validation for other analytic staff across the IFCOE. The successful candidate will play a critical role in protecting American Express from insider-driven risks. This leader will support the creation of data driven decision making for internal fraud response across the enterprise, while ensuring strong alignment between analytics, operational execution, and rules strategy.&nbsp;Reporting to the Vice President of Internal Fraud Event Response, this senior professional will leverage analytical expertise, business acumen, and technical proficiency to translate fraud intelligence into actionable detection response that will inform control enhancements, policy changes, and detection strategy implementation. The ideal candidate has a strong background in fraud analytics, coding, rule design, and control optimization — with a passion for protecting the integrity of American Express’s people, processes, and data.Key Responsibilities:<ul><li>Create and implement compensating controls to address emerging risks and regulatory changes.</li><li>Provide analytic support to more junior analytic staff</li><li>Respond to executive and board requests with timely, data-driven insights and recommendations.</li><li>Support continuous improvement of internal fraud detection models and analytic tools in partnership with the Detection Analytics team.</li><li>Develop statistical modeling, machine learning, and data visualization to identify fraud patterns and emerging threats impacting the industry and American Express.</li><li>Ensure the integrity, aggregation, and interpretation of data supporting internal fraud capabilities</li><li>Lead rapid response initiatives to address new fraud schemes or internal and external fraud events.</li><li>Create ad hoc analysis in response to requests from Executive leadership, providing actionable insights under tight deadlines.</li><li>Collaborate with compliance, audit, and risk management teams to ensure effective risk identification, assessment, and mitigation strategies</li><li>Serve as a key liaison with executive leadership, board members, and regulatory bodies.</li><li>Communicate complex analytic findings and risk assessments in clear, actionable terms for non-technical stakeholders.</li><li>Ensure all internal fraud analytics and controls comply with relevant laws, regulations, and internal policies.</li><li>Stay abreast of regulatory developments and industry best practices, updating processes as needed.</li><li>Conduct detailed analysis of insider-related fraud incidents, trends, and behaviors to identify emerging risks and control opportunities.</li><li>Use data-driven insights and behavioral analytics to uncover early indicators of internal fraud exposure.</li><li>Partner with Fraud Operations, Investigations, and Operational Risk teams to translate case findings into preventive rule logic.</li><li>Manage rule documentation, governance, and performance reporting consistent with enterprise risk standards.</li><li>Work closely with 2LOD to ensure rules align with policy, regulatory, and control frameworks.</li><li>Provide subject matter expertise on internal fraud risk patterns, detection methods, and process design.</li><li>Stay current on emerging internal fraud trends, rule design techniques, and fraud prevention technologies.</li><li>Leverage automation, data visualization, and analytics to continuously refine detection logic.</li><li>Contribute to a culture of innovation and proactive risk management across the Internal Fraud 1LOD COE.</li></ul>Qualifications:<ul><li>10 years of experience in internal fraud detection, fraud risk management, rules development, or analytics, preferably in financial services or payments.</li><li>Demonstrated experience designing and implementing fraud detection rules or models in a production environment.</li><li>Strong understanding of internal fraud typologies, control design, and risk frameworks.</li><li>Advanced proficiency with analytical tools and query languages (SQL, SAS, Python, etc.).</li><li>Experience working with rule management systems, case management platforms, large database environments/warehouses, and decision engines.</li><li>Excellent analytical, problem-solving, and documentation skills with attention to accuracy and governance.</li><li>Ability to work effectively in a fast-paced, cross-functional environment with minimal supervision.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

Director, Internal Fraud Event Response

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Position Overview:The Director of Detection Operations is responsible for overseeing the daily operations of internal fraud detections systems, ensuring the effective monitoring of insider threats and internal fraud risks across the enterprise. This role manages the detection infrastructure, alert triage and case referrals. Working closely with the VP of Detection, Reporting, and QA, Investigations&nbsp;and&nbsp;Technology&nbsp;teams,&nbsp;the&nbsp;Director&nbsp;ensures&nbsp;that&nbsp;internal&nbsp;fraud&nbsp;alerts&nbsp;are&nbsp;timely,&nbsp;accurate,&nbsp;and&nbsp;actionable,&nbsp;while minimizing false positives and operational noise.KeyResponsibilities:<ul><li>Lead&nbsp;the&nbsp;fraud&nbsp;detection&nbsp;operations&nbsp;team,&nbsp;responsible&nbsp;for&nbsp;monitoring&nbsp;and&nbsp;triage&nbsp;of&nbsp;internal&nbsp;fraud&nbsp;alerts</li><li>Oversee&nbsp;daily&nbsp;workflows&nbsp;including&nbsp;alert&nbsp;intake,&nbsp;triage,&nbsp;escalation&nbsp;and&nbsp;case&nbsp;referral&nbsp;to&nbsp;investigation&nbsp;teams</li><li>Ensure&nbsp;operational&nbsp;coverage,&nbsp;service&nbsp;level&nbsp;adherence&nbsp;and&nbsp;timely&nbsp;escalation&nbsp;of&nbsp;high-risk&nbsp;incidents</li><li>Support&nbsp;the&nbsp;VP&nbsp;of&nbsp;Detection, Reporting, and QA&nbsp;to&nbsp;operationalize&nbsp;new&nbsp;rules,&nbsp;thresholds&nbsp;and&nbsp;models&nbsp;into&nbsp;monitoring&nbsp;systems</li><li>Track&nbsp;and&nbsp;improve&nbsp;detection&nbsp;efficiency&nbsp;(hit&nbsp;rates,&nbsp;false&nbsp;positives,&nbsp;alert&nbsp;to&nbsp;case&nbsp;conversion)</li><li>Define&nbsp;and&nbsp;report&nbsp;on&nbsp;detection&nbsp;operations&nbsp;Key&nbsp;Performance&nbsp;Indicators&nbsp;(KPI)</li><li>Contribute&nbsp;to&nbsp;reporting&nbsp;on&nbsp;detection&nbsp;effectiveness&nbsp;and&nbsp;operational&nbsp;performance</li><li>Partner&nbsp;with&nbsp;investigations&nbsp;on&nbsp;case&nbsp;referrals&nbsp;and&nbsp;feedback&nbsp;loops&nbsp;to&nbsp;refine&nbsp;detection&nbsp;quality</li><li>Support&nbsp;audit&nbsp;and&nbsp;regulatory&nbsp;review&nbsp;of&nbsp;detection&nbsp;operations</li><li>Build&nbsp;and&nbsp;manage&nbsp;a&nbsp;team&nbsp;of&nbsp;fraud&nbsp;detection&nbsp;analysts&nbsp;and&nbsp;operations&nbsp;specialists</li><li>Drive&nbsp;a&nbsp;culture&nbsp;of&nbsp;operational&nbsp;discipline,&nbsp;continuous&nbsp;improvement&nbsp;and&nbsp;risk&nbsp;ownership</li></ul>Desired Leadership Characteristics:<ul><li>Calm and decisive under pressure.</li><li>Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues</li><li>Initiative and bias for action and for getting things done</li><li>Proven ability in extending and maintaining strong relationships in a complex multi-national corporation</li><li>Strong problem solver with the ability to use analytical methods to affect change</li><li>Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment</li></ul>Minimum Qualifications:<ul><li>10+ years of experience in fraud operations, monitoring, or security operations, with at least 3 years in a leadership role</li><li>Deep understanding of fraud monitoring tools, insider threat detection and case management systems</li><li>Strong knowledge of internal fraud typologies and insider risk behaviors</li><li>Proven track record of managing global operations teams</li><li>Strong collaborations skills with Technology, CEG, Legal and risk oversight functions</li><li>Experience with operational KPIs, back-office case and SLA management, and executive reporting</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Director, Detection Operations, Internal Fraud

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Position OverviewThe Senior Manager of Internal Fraud Event Response is responsible for the development of advanced analytics that enable strategic insights, internal fraud identification, control evaluation, outlier analysis, and compensating control implementation in response to emerging internal fraud risk.&nbsp; The successful candidate will play a critical role in protecting American Express from insider-driven risks. This role will support the creation of data driven decision making for internal fraud response across the enterprise, while ensuring strong alignment between analytics, operational execution, and rules strategy.Reporting to the Vice President of Internal Fraud Event Response, this senior professional will leverage analytical expertise, business acumen, and technical proficiency to translate fraud intelligence into actionable detection response that will inform control enhancements, policy changes, and detection strategy implementation. The ideal candidate has a strong background in fraud analytics, coding, rule design, and control optimization — with a passion for protecting the integrity of American Express’s people, processes, and data.Key Responsibilities:<ul><li>Create and implement compensating controls to address emerging risks and regulatory changes.</li><li>Respond to executive and board requests with timely, data-driven insights and recommendations.</li><li>Support continuous improvement of internal fraud detection models and analytic tools in partnership with the Detection Analytics team.</li><li>Develop statistical modeling, machine learning, and data visualization to identify fraud patterns and emerging threats impacting the industry and American Express .</li><li>Ensure the integrity, aggregation, and interpretation of data supporting internal fraud capabilities</li><li>Lead rapid response initiatives to address new fraud schemes or internal and external fraud events.</li><li>Create ad hoc analysis in response to requests from Executive leadership, providing actionable insights under tight deadlines.</li><li>Collaborate with compliance, audit, and risk management teams to ensure effective risk identification, assessment, and mitigation strategies</li><li>Serve as a key liaison with executive leadership, board members, and regulatory bodies.</li><li>Communicate complex analytic findings and risk assessments in clear, actionable terms for non-technical stakeholders.</li><li>Ensure all internal fraud analytics and controls comply with relevant laws, regulations, and internal policies.</li><li>Stay abreast of regulatory developments and industry best practices, updating processes as needed.</li><li>Conduct detailed analysis of insider-related fraud incidents, trends, and behaviors to identify emerging risks and control opportunities.</li><li>Use data-driven insights and behavioral analytics to uncover early indicators of internal fraud exposure.</li><li>Partner with Fraud Operations, Investigations, and Operational Risk teams to translate case findings into preventive rule logic.</li><li>Provide subject matter expertise on internal fraud risk patterns, detection methods, and process design.</li><li>Stay current on emerging internal fraud trends, rule design techniques, and fraud prevention technologies.</li><li>Leverage automation, data visualization, and analytics to continuously refine detection logic.</li><li>Contribute to a culture of innovation and proactive risk management across the Internal Fraud 1LOD COE.</li></ul>Qualifications:<ul><li>7 years of experience in internal fraud detection, fraud risk management, rules development, or analytics, preferably in financial services or payments.</li><li>Demonstrated experience designing and implementing fraud detection rules or models in a production environment.</li><li>Strong understanding of internal fraud typologies, control design, and risk frameworks.</li><li>Advanced proficiency with analytical tools and query languages (SQL, SAS, Python, etc.).</li><li>Experience working with rule management systems, case management platforms, large database environments/warehouses, and decision engines.</li><li>Excellent analytical, problem-solving, and documentation skills with attention to accuracy and governance.</li><li>Ability to work effectively in a fast-paced, cross-functional environment with minimal supervision.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Senior Manager, Internal Fraud Event Response

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Position OverviewThe Senior Manager of Detection Operations is responsible for the daily execution of the IFCOE’s Internal Fraud alert review and referral processes. Reporting to the Director of Detection Operations this role will be a ‘first amongst peers’ providing leadership support to Operations staff.&nbsp; The Senior Manager will be responsible for Identifying reviewing and escalating potential incidents of internal fraud, misconduct, or policy violations. This role conducts preliminary assessments of internal fraud alerts, business referrals, and data-driven findings to determine appropriate referral for investigation, ensuring timely, accurate, and confidential handling of sensitive matters. Plays a critical role in protecting the organization's assets, reputation, and compliance posture.Key Responsibilities:<ul><li>Review and analyze potential internal fraud incidents identified through monitoring reports and business referrals.</li><li>Conduct initial assessments to determine credibility severity and appropriate escalation and or referral paths</li><li>Prepare clear and well documented alert summaries and supporting materials for referral to investigations</li><li>Maintain accurate case records in accordance with internal policies, regulatory requirements, and quality standards</li><li>Identify trends, patterns, or emerging risks related to internal fraud or misconduct</li><li>Collaborate with cross functional teams to ensure proper handling and resolution of referred alerts</li><li>Ensure strict confidentiality and objectivity when handling sensitive colleague related matters</li><li>Support continuous improvement of fraud detection and referral processes</li><li>Ensure operational coverage, service level adherence and timely escalation of high-risk incidents</li><li>Support the VP of Detection, Reporting, and QA to operationalize new rules, thresholds and models into monitoring systems</li><li>Contribute to reporting on detection effectiveness and operational performance</li><li>Partner with investigations on case referrals and feedback loops to refine detection quality</li></ul>Desired Leadership Characteristics:<ul><li>Calm and decisive under pressure.</li><li>Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues</li><li>Initiative and bias for action and for getting things done</li><li>Proven ability in extending and maintaining strong relationships in a complex multi-national corporation</li><li>Strong problem solver with the ability to use analytical methods to affect change</li><li>Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment</li></ul>Preferred Qualifications<ul><li>10+ years of experience in fraud operations, monitoring, or security operations,</li><li>Deep understanding of fraud monitoring tools, insider threat detection and case management systems</li><li>Strong knowledge of internal fraud typologies and insider risk behaviors</li><li>Proven track record of managing global operations teams</li><li>Strong collaborations skills with Technology, CEG, Legal and risk oversight functions</li><li>Experience with operational KPIs, back-office case and SLA management, and executive reporting</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

Senior Manager, Detection Operations, Internal Fraud

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.Membership Portfolio Services is responsible for developing and scaling several growing businesses that are strategically important to American Express. Each of the businesses within Membership Portfolio Services connect Card Members with Merchants - a key differentiator of our Membership Model - and which also represent a significant opportunity to help drive our growth over the mid-to-long term.Amex Offers sits within the Membership Portfolio Services Team.Launched in 2012, Amex Offers is a digital advertising platform that connects Merchants, Advertisers and brands with the tens of millions of American Express Card Members across the globe. The Amex Offers team develops strategic marketing partnerships that deliver – through the Amex offers platform - unique differentiated value to reach high-spending Card Members in the digital channels where they engage with American Express. Through this solution, we can help advertisers get laser-focused on who our mutual customers are, what they want, and how we can meet their needs - delivering deep insights and maximizing results.How will you make an impact in this role?This Analyst role will partner directly with our Business Development team to support marketing and advertising engagements with new and lapsed partners. This candidate will be responsible for driving forward multiple projects including sales-operations, marketing execution, and results analysis.Role Responsibilities<ul><li>Manage sales operations, go-to-market processes, and execution for Amex Offers and Ads engagements</li><li>Support prospect research by identifying industry trends and gaps in the portfolio to grow engagement, partner-funded value, and revenue</li><li>Partner across the team and internal stakeholders to input and update pipeline opportunities and provide campaign execution support</li><li>Assist with business insights and campaign performance metrics for partners</li><li>Support Business Development team members to drive strategic initiatives forward</li><li>Share best practices across the team</li><li>Ensure adherence with all aspects of the American Express Code of Conduct and our policies and procedures</li></ul>Minimum Qualifications<ul><li>2+ years of relevant experience, ideally in media or digital marketing industries</li><li>Strong Microsoft Excel and PowerPoint skills</li><li>Independent and resourceful problem solver with great attention to detail and the ability to work cross functionally</li><li>Proven track record of being a high performer with expert organizational and project management skills</li><li>Passion for performance-based marketing, payments innovation and new digital trends</li><li>Strong communication and analytical background</li><li>Compliance with processes and regulatory requirements</li><li>Highly collaborative individual with strong work ethic and willingness for hands-on tasks to achieve team goals</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Analyst, Amex Offers Business Development

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;American Express Global Commercial Services (GCS) is a Global leader in the Commercial Payments Solutions space. This exciting and fast-growing business seeks to drive the success of businesses around the world, rooted in the truth that when our business customers thrive, so do we.&nbsp;The American Express Business Platinum charge product leads the premium business card space and drives superior engagement metrics for GCS. The product makes up a significant share of GCS revenue. Its storied brand, exceptional servicing, and roster of premium benefits deliver compelling value for Members across both business and lifestyle needs.This individual will be responsible for driving continued portfolio growth and satisfaction by working closely with marketing, servicing, account management, and benefit owners on customer-focused strategies, including benefit engagement and retention. In addition, they will partner with internal teams to launch new premium features/programs. This role provides high visibility across a broad range of teams. It requires a strategic thinker and problem solver who is passionate about the customer and delivering differentiated customer experiences.&nbsp;Key Responsibilities:<ul><li>Manage key card benefits, including benefit strategy, performance metrics, and issue management</li><li>Partner closely with key partner teams including Customer Marketing, AmexTravel, One AP, and Retention teams to influence benefit placement, messaging and overall engagement strategy</li><li>Analyze key portfolio and customer metrics to deeply understand core customer needs and benefit performance</li><li>Innovate and launch premium business offers, rewards and benefits</li><li>Confident, meticulous project management across a highly matrixed teams to drive initiatives forward</li></ul>Qualifications:<ul><li>5+ years of relevant experience</li><li>Solutions-oriented, customer-first strategic thinker with attention to detail</li><li>General manager mindset with financial competency and marketing knowledge</li><li>Expert project management skills and ability to launch end-to-end initiatives with seamless execution</li><li>Demonstrated ability to bring others along and get things done through influence</li><li>Passion for solving customer needs, and the confidence to challenge the status quo</li><li>Excellent oral and written communications skills with audiences of all levels of seniority</li><li>Ability to define and execute multiple workstreams at a time, autonomously</li><li>Bachelor's degree</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Product Management (Business Platinum)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This role sits within the Colleague Experience Group (CEG) in Business Quality &amp; Operations and reports to the Manager – Strategic Initiatives within the Colleague Data Office.The Data Operations &amp; Enablement Analyst acts as a central point of contact for colleague data requests across CEG and the broader enterprise, enabling efficient, compliant, and transparent delivery of colleague data and insights. The role works closely with data enablement, reporting and analytics, and governance teams to make sure requests are clearly defined, properly prioritized, completed as expected, and handled in line with company standards.In addition to day-to-day request management, this role plays a key part in improving how colleagues access and use data over time. This includes simplifying processes, reducing manual work, and expanding self-service data tools so teams can get what they need more easily. By partnering across teams and following strong governance practices, the analyst helps ensure colleague data is used appropriately while accelerating access to insights for faster, more informed business decisions.The successful candidate will be responsible for:<ul><li>Managing colleague data requests from start to finish, including reviewing requests, setting priorities, assigning work, tracking progress, and closing requests when complete.</li><li>Acting as the main point of contact between data requestors, reporting and analytic teams, data enablement partners, and governance teams to ensure clarity on scope, timelines, and deliverables.</li><li>Maintaining clear and accurate documentation and status communications throughout the full life cycle of each data request.</li><li>Partnering with data governance and risk teams to ensure all data access, handling, and delivery adhere to American Express data standards, privacy requirements, access controls, and enterprise risk policies.</li><li>Monitoring and analyzing operational performance metrics (e.g., request volumes, turnaround times, service levels) to identify trends, risks, and opportunities for continuous improvement.</li><li>Identifying enhancement opportunities regarding how data requests are handled to simply processes, reduce manual steps, and make workflows more efficient.</li><li>Helping automate repeat tasks and supporting the rollout of self-service data tools that allow colleagues to access data more easily without manual effort.</li><li>Supporting training and change efforts to help colleagues understand and consistently use data request processes, tools, and governance practices across Enterprise.</li></ul>Minimum Qualifications<ul><li>Demonstrated experience in data operations, analytics enablement, workflow coordination, or data request management within a regulated or enterprise environment.</li><li>Proven ability to manage end-to-end operational processes with a strong focus on accuracy, timeliness, and compliance.</li><li>Experience analyzing operational metrics and translating insights into process improvements or automation opportunities.</li><li>Strong organizational skills with the ability to manage multiple, concurrent workstreams and shifting priorities.</li><li>Detail-oriented and analytical with a passion for continuous improvement.</li><li>Proactive problem solver who identifies inefficiencies and drives solutions with minimal oversight.</li><li>Intellectual curiosity and willingness to quickly learn AMEX systems, data environments, and cross-functional dependencies.</li><li>Demonstrated “can-do” approach with the ability to operate effectively in ambiguous or unstructured environments, navigating uncertainty with resilience, sound judgment, and a bias toward action.</li><li>Strong customer service orientation with the ability to advocate for requestor needs while aligning to enterprise standards.</li><li>Strong written and verbal communication skills, with the ability to influence and collaborate across technical and non-technical stakeholders.</li></ul>Preferred Qualifications<ul><li>Bachelor’s degree in Information Systems, Business Analytics, Data Management, Operations Management, or a related field.</li><li>Familiarity with AMEX data sources and environments, enablement platforms, or self-service tools (e.g., big data platforms, internal dashboards).</li><li>Working knowledge of data governance principles, including data quality, access management, and privacy controls.</li><li>Proficiency in Microsoft Excel/Sheets for tracking and analysis and PowerPoint for executive-ready communications.</li><li>Prior experience supporting Human Resources or colleague-focused data domains.</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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