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Job Description and RequirementsRandolph-Brooks Federal Credit Union is currently offering a sign-on bonus for Collectors hired on or before September 30, 2025! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, $500 following six months of employment, $1,000 following one year of employment, and $2,000 following two years of employment (applicable taxes and withholdings apply). Note: each of these bonuses is paid only if you remain employed in the Collections department as you reach each of the milestone dates OR designated timeframes.Bilingual in Spanish and English?&nbsp;Candidates can earn an additional $2.00 differential upon the successful completion of the RBFCU Bilingual Spanish/English certification.&nbsp;The Collectorwill have the ability to work a hybrid schedule (remote/onsite) after&nbsp;a period of training and performance evaluations (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233.To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU.<ul><li>Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided).</li><li>Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environment</li></ul>As a Collector II, you will be responsible for contacting members that have become delinquent on their loan(s) by collecting on past due payments or implementing a payment plan designed around member's needs.Essential Functions and Responsibilities:<ul><li>Independently collect on past due loans by contacting customers via phone and email.</li><li>Negotiate suitable payment plans.</li><li>Maintain a high volume of inbound and outbound phone calls.</li><li>Identify and recommend loans for charge off.</li><li>Manage account restrictions and review delinquency status for possible loan assistance.</li><li>Initiate repossession proceedings when applicable and generate written communication with high proficiency and accuracy.</li><li>Provide enthusiastic, professional, quality, prompt and courteous service to members and others as appropriate.&nbsp;</li><li>Maintain current working knowledge of RBFCU policies and procedures and regulatory laws.&nbsp;</li><li>Strive to meet or exceed department standards and maintain good attendance, promptness, accuracy, and time management.&nbsp;</li><li>Provide Peer to Peer Training/Shadowing</li><li>All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice). </li></ul>Requirements:<ul><li>High School Diploma or G.E.D.</li><li>Minimum of one year collections experience and one year of call center experience&nbsp;</li><li>Detailed comprehension of bankruptcy and the repossession process&nbsp;</li><li>Detailed knowledge of various loan products (Auto/Mortgage/Unsecured)</li><li>General knowledge of collection laws&nbsp;</li><li>Demonstrated knowledge of collection policies and guidelines&nbsp;</li><li>Ability to maintain and exceed collector performance metric goals</li><li>Strong attention to detail&nbsp;</li><li>Excellent time management; ability to prioritize and manage multiple responsibilities</li><li>Excellent written and verbal communication</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

RBFCU

Call Center Representative: Collector II

<h4>Company Description</h4>This role is part of the People &amp; Culture team within Optura, our shared services function that supports both Enthuse and Inspira, along with HQ and key cross-functional teams including Finance, Marketing &amp; Communications, Creative, and Logistics.Enthuse is an education-led marketing agency that builds learning experiences to accelerate business growth and long-term client relationships. Inspira is a brand relationship agency that creates integrated campaigns focused on deepening connections between brands and consumers.While each agency brings its own expertise and focus, we are united by shared values: a deep belief in the power of people, a commitment to innovation and operational excellence, and a drive to create lasting impact for our employees, our clients, and the communities we serve. The Optura team plays a critical role in advancing this mission by delivering smart, scalable, and human-centered solutions that help our business, and our people succeed.<h4>Job Description</h4>This is hybrid position and will be a mix of in office and remote, in accordance with company policy. Office locations include Norwalk, CT and Hudson Yards, NYC.The Senior People Business Partner is a strategic and hands-on leader who partners with both Enthuse and Inspira, working with senior leadership across departments and programs to align people strategies with business goals. This role is responsible for driving strategic people initiatives, championing culture, and optimizing organizational effectiveness through proactive people solutions. You will serve as a trusted advisor on talent development, performance management, employee relations, and change enablement.This role requires strong business acumen, deep people expertise, and a collaborative, empathetic mindset. You’ll be a key player in shaping our people strategy while navigating the evolving needs of a dynamic, creative workforce. This role reports to the Senior Director, People &amp; Culture.Job responsibilities will include but are not limited to:People Strategy &amp; Leadership Partnership<ul><li>Consult with business leaders to translate business strategies and objectives into a People roadmap.</li><li>Serves to coach, advise, partner, and provide people leadership and guidance to business areas to both influence and deliver on people objectives aligned to business priorities.</li><li>Coach leaders on people-related matters including talent assessment, development and succession, organization effectiveness, and high-performing team dynamics.</li></ul>Employee Relations &amp; Engagement<ul><li>Manage complex employee relations matters with discretion, consistency, and empathy, across geographically dispersed team.</li><li>Champion culture-building and DEI initiatives that reflect our values and enhance the employee experience.</li><li>Run quarterly people business reviews with department leaders, surfacing key insights and action plans.</li></ul>Organizational Effectiveness &amp; Change Management<ul><li>Guide teams through periods of growth, change, and restructuring with a focus on communication and continuity.</li><li>Partner with Team Leaders and Finance on workforce planning, compensation strategy, and people analytics.</li><li>Identify opportunities to improve processes, policies, and team capabilities in support of business outcomes.</li></ul>HR Programs &amp; Compliance<ul><li>Ensure compliance with internal policies and applicable employment laws across jurisdictions.</li><li>Collaborate on the execution of compensation reviews, headcount forecasting, and learning &amp; development initiatives.</li><li>Leverage data and reporting to drive continuous improvement and inform decision-making.</li></ul><h4>Qualifications</h4><ul><li>7–10+ years of progressive HR/People experience, including senior-level business partnering.</li><li>Multi-state experience, required.</li><li>Demonstrated experience supporting employees and leaders across multiple U.S. states, with strong understanding of varying state-specific employment laws and compliance requirements.</li><li>Travel, up to 10%.</li><li>Experience in a creative, agency, or high-growth environment is strongly preferred.</li><li>Deep knowledge of HR/People best practices, organizational development, and employment law. Demonstrated ability to influence, coach, and build trust with stakeholders at all levels.</li><li>High emotional intelligence, integrity, and sound judgment in sensitive situations.</li><li>Proficiency in HR/People systems and data-driven approaches to talent strategy</li><li>Clear communicator who is warm, collaborative, and solutions-focused.</li><li>Bachelor's degree or equivalent experience; HR certification (SHRM-SCP, SPHR) preferred.</li><li>Manage administrative tasks with attention to meeting agency compliance guidelines and standards.</li></ul><h4>Additional Information</h4>At Enthuse and Inspira, we believe stronger relationships drive stronger outcomes—not only in business, but in the communities we serve. Inspira proudly supports Alex’s Lemonade Stand Foundation. Enthuse champions women entrepreneurs through the Enthuse Foundation. Together, we are committed to making a positive impact in all we do.The base compensation range for this job classification is between $100,000.00-$130,000.00 annually. The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment history/job-related skills and qualifications, length of service, brand program, and geographic location. This job classification is bonus-eligible, with bonus potential subject to applicable bonus plan terms and conditions.This position offers incentive opportunities&nbsp;plus full benefits including Medical, Dental, Vision, 401k with match, PTO time and more!Enthuse Marketing is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, citizenship, disability, genetics, pregnancy, protected veteran status or other characteristics protected by applicable federal, state, or local law.Enthuse&nbsp;is committed to providing reasonable accommodations to qualified individuals with disabilities&nbsp;and for other reasons&nbsp;in the employment application and hiring process,&nbsp;in accordance with applicable law.&nbsp;&nbsp;To request an accommodation please contact&nbsp;<a href="mailto:recruitment@enthuse-marketing.com" target="_blank">recruitment@enthuse-marketing.com</a>.

ENTHUSE

Senior People Business Partner

<dt><h4>Description</h4></dt> The City of Irvine seeks a candidate with excellent customer service to perform administrative tasks while assisting the public with their program services and reservation needs. This recruitment is for a Part-time Reservation Specialist II - up to 19 hours per week with daytime availability required. For more information, please see the RESERVATION SPECIALIST II - PT&nbsp;flier. Hours: Shifts will be scheduled within these core hours: Monday-Friday 7:30 a.m. - 5:30 p.m. Occasional weeknight and weekend shifts may be required to support citywide reservations and events. Your Impact<ul><li>Work cooperatively with the public, community groups, businesses, vendors, and City staff by providing information and implementing policies and procedures regarding program registration and facility reservations.</li><li>Greet the public in person, provide assistance and direction as needed.</li><li>Screen and route telephone calls. Receive and relay messages.</li><li>Process registration and reservation payments, withdrawals, refunds, changes, and cancellations.</li><li>Process participation forms and update customer accounts.</li><li>Troubleshoot customer inquiries and resolve requests with professionalism and deliver excellent customer service.</li><li>Perform opening and closing duties for the front counter.</li><li>May open, date-stamp, sort and distribute mail. May process out-going mail.</li><li>Maintain various lists and inventories. May order supplies and forms as needed.</li><li>Perform a variety of general clerical tasks, such as data entry, typing, copying, and filing.</li></ul>Minimum Qualifications<ul><li>High school diploma or equivalent and three years of experience working with the public in an office setting, or any combination of education and experience that provides equivalent knowledge, skills, and abilities</li></ul>Best Fit<ul><li>Excellent customer service and communication skills, and working knowledge of policies and procedures involved in program registration and facility operations.</li><li>Proficiency in Microsoft Office applications, graphics software, and CivicRec registration software.</li></ul><dt><h4>Supplemental Information</h4></dt>Your Team The Mission of the Employees of the City of Irvine is to create and maintain a community where people can live, work, and play in an environment that is safe, vibrant, and aesthetically pleasing. We are one team that exists to serve our community in the continual pursuit of a City that offers an exceptional quality of life. The City of Irvine’s five values of Humility,&nbsp;Innovation,&nbsp;Empathy,&nbsp;Passion,&nbsp;and&nbsp;Integrity&nbsp;reflect the interests and needs of the community, and the level of service they expect and desire. We are&nbsp;One Irvine&nbsp;through embrace of a team-oriented approach by living our values every day.The&nbsp;Community &amp; Library Services Department provides exceptional service, innovative programs, and diverse cultural experiences in vibrant and sustainable spaces. The department consists of the following award-winning programs and services: Human Services; Community Parks, Outreach and Open Space; Athletics, Aquatics, Arts, Great Park Operations, and Attractions; Reservation, Program Services; Irvine Animal Care Center; Administrative Services; and the new Irvine Public Library System. The ProcessFind more information in the&nbsp;Community Services Senior Leader job description.&nbsp;Interview:&nbsp;After a thorough review of applications, those candidates deemed most qualified as reflected in their application will be invited to an interview.Background Check: A thorough background investigation will be conducted prior to appointment.Medical Examination:&nbsp;A medical examination will be conducted, including a drug/alcohol screening and proof of a negative TB test to ensure the ability to perform assigned duties. Any applicant who tests positive or tampers with evidence shall be disqualified from consideration.Future Vacancies:&nbsp;This recruitment may be used to fill future positions in a similar and/or lower classifications within the organization. Part-time employees are employed "at will" and their services can be discontinued without cause. Certain City budgets may not include funding for mandated&nbsp;CalPERS&nbsp;employer contributions. A qualified candidate who is a current member of&nbsp;CalPERS&nbsp;may be restricted from temporary/part-time employment. Equal Opportunity Employer The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation.

City of Irvine

Part-Time Reservation Specialist II - Reservations, Program Services, and Special Event Permits

OverviewAt OnPoint Community Credit Union, we’re dedicated to making our members’ financial dreams a reality. We’re also devoted to being a fabulous place to work. As Branch Manager, you will play a key role in both of these efforts. Our branches are the heartbeat of the credit union and are the company’s largest and fastest growing group. We’ll count on you to coach and motivate branch staff to achieve the sales and service goals that will benefit our members. We value your excellent communication skills, consumer lending and sales/marketing skills. We invite you to learn more about OnPoint and look forward to having you as part of our leadership team. Responsibilities<ul><li>Maintains overall responsibility for branch sales and service levels.&nbsp; Develops an effective sales culture utilizing daily, weekly, and monthly sales management tools, processes and techniques.</li><li>Leads, coaches, develops, supports, and motivates all branch staff to achieve sales, service, and operational goals.</li><li>Ensures branch staff is in compliance with policies, procedures, and any other Credit Union requirements.</li><li>Administers the budget to goals, ensuring deposit and loan growth, income/expense, loss prevention and salary expense management.</li><li>Demonstrates appropriate lending skills in approving loans by adhering to Credit Union lending guidelines and reinforcing quality lending practices; exercises good analytical skills, judgment and decision-making in lending and in the supervision of lenders.</li><li>Actively promotes teamwork by working closely with the Assistant Branch Manager and Branch Operational Supervisor to ensure support and consistent communication of policies, procedures and sales/service objectives.</li><li>Ensure staff development is available in all areas; sales, service, policies and procedures, product knowledge, operations and compliance.&nbsp; Recognizes leadership qualities and cultivates supervisory candidates.</li></ul>Knowledge, Skills &amp; Abilities<ul><li>Highly developed customer service and sales management skills.</li><li>Excellent written and oral skills.</li><li>Proven leadership and management abilities.</li><li>Ability to lead as well as work effectively on a team. Demonstrate strong interpersonal communication skills.</li><li>Ability to be self-directed and function under limited supervision.</li></ul>Job Qualifications<ul><li>Four year college degree in business or equivalent experience.</li><li>Minimum of eight years branch banking or equivalent experience strongly preferred.</li><li>Extensive consumer lending experience required.</li><li>Proven sales and marketing experience required.</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background. We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.&nbsp;JobFamilyRetail DeliveryJobFunctionRetail DeliveryPayTypeSalary

OnPoint Community Credit Union

Branch Manager - N Lombard

OverviewAt OnPoint, it’s more than just having a job, it’s about starting and growing your career. We’re dedicated to supporting you through your journey from the minute you first walk in the door. With our help, you will be an expert in the products and services that we offer and you'll be able to provide members with sound and practical financial advice. We’re looking for outgoing, friendly and helpful people. Can you provide exceptional member service? Are you a dependable team player? Can you work efficiently and are you good at multitasking? Your career in the financial services industry can start right here, right now!Responsibilities<ul><li>Proactively supports the branch team with exceptional member service to include eye contact, active lobby management, checking in with waiting members, interest and willing to help, greeting members warmly and thanking them by name, energy in body language and tone, using friendly comments and insuring members current and future needs are fulfilled.</li><li>Opens new consumer and business accounts, Fiduciary, IRA’s, CD’s, checking and loans.&nbsp; Focus on retention of current loan and deposit business and developing new consumer and business relationships.&nbsp;</li><li>Listening, identifying, processing and recommending solutions.&nbsp; Takes initiative to utilize all available resources to ensure members are assisted completely.</li><li>Performs both account and loan maintenance, assists with submitting necessary documentation to support transactions.</li><li>Conduct outbound calling to members in order to further develop and/or retain lending and deposit relationships.</li><li>Acts as liaison between members and off-site employee’s and departments to resolve issues, assist with courtesy signings, and completion of required forms and documents.</li><li>Listens for clues and identifies cross-sell opportunities and refers to appropriate staff members as appropriate.</li><li>Maintains cash drawer and balances within guidelines established by Credit Union.</li><li>Performs any additional duties as required by the Branch Management Team for the overall operations of the branch.</li></ul>&nbsp;Knowledge, Skills &amp; Abilities<ul><li>Demonstrated knowledge and experience with financial and lending operating systems.</li><li>Ability to give exceptional member service and have strong interpersonal communication skills.</li><li>Work effectively as part of a team and individually to consistently meet and exceed set goals determined by the Credit Union.</li><li>Ability to coordinate and complete a variety of assignments simultaneously and prioritize work.</li><li>Ability to be self-directed and work under limited direct supervision.</li></ul>Job Qualifications<ul><li>High school diploma or GED required.&nbsp;</li><li>A minimum of 1-2 years previous financial institution experience.</li><li> Retail sales or customer service position involving cash experience preferred.</li><li>Bilingual skills are a plus.</li><li>Ability to successfully register with the National Mortgage Licensing System (NMLS).</li></ul>Additional Information:Hours of Operation: Monday - Thursday 9 AM - 5:30 PM, Fridays 9 AM - 6 PM, Saturdays 9 AM - 1 PMStarting Pay: $25.00 per hour!At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience. JobFamilyRetail DeliveryJobFunctionRetail DeliveryPayTypeHourly

Member Service Representative/Relationship Officer- W Salem 

JOB SUMMARYThe Loan Fraud Manager will act as the primary resource for all loan fraud matters within the organization. This position requires a highly analytical, detail-oriented professional with extensive experience in loan fraud detection, investigation, and prevention in a financial institution setting. The specialist will work closely with the Fraud Operations team and cross-functional teams including lending, retail, compliance, legal, and risk to identify suspicious activities, lead investigations, recommend policy enhancements, and support regulatory compliance.ESSENTIAL FUNCTIONS <ul><li>Design and lead the loan fraud prevention program, aligning strategies with the organization’s lending practices, risk appetite, and regulatory requirements.</li><li>Coordinate organization-wide loan fraud detection strategies, collaborating with consumer and commercial lending, underwriting, retail, and credit admin teams to enhance fraud mitigation capabilities.</li><li>Lead the detection, investigation, and resolution of loan fraud cases, including application fraud, identity theft, document forgery, and insider fraud.</li><li>Review loan applications and documentation to identify inconsistencies, red flags, and potential fraud indicators.</li><li>Track and analyze loan fraud data to identify emerging trends and patterns; prepare and present reports to senior leadership to inform strategic decision-making.</li><li>Create and maintain a loan fraud risk assessment process, coordinating with credit administration to evaluate risks across origination, servicing, and collections to identify evolving fraud threats.</li><li>Conduct interviews, gather evidence, and prepare detailed fraud investigation reports for internal and external stakeholders, including law enforcement and regulatory bodies.</li><li>Maintain up-to-date knowledge of emerging fraud schemes, industry trends, and regulatory changes impacting loan fraud.</li><li>Recommend and assist in the implementation of fraud prevention technologies, data analytics tools, and process improvements.</li><li>Train and advise credit union staff on loan fraud awareness and best practices.</li><li>Support audits, regulatory examinations, and compliance initiatives related to fraud risk management.</li><li>Serve as the escalation point for complex or high-risk fraud cases.</li><li>Maintain confidentiality and integrity in handling sensitive information.</li><li>Other duties as assigned</li></ul>KNOWLEDGE, SKILLS &amp; COMPETENCIES<ul><li>Model excellent member service behaviors (both internal and external customers) and ability to coach others in this area.</li><li>Highly proficient in identifying, analyzing and solving complex situations or problems. Ability to act in a decisive and sometimes urgent way to achieve results.</li><li>Demonstrate a high level of professionalism, problem solving, organization, prioritization, and motivation to accomplish defined goals.</li><li>Demonstrate strong technical skills, regulatory/compliance knowledge and the ability to apply both independently.</li></ul><ul><li>Ability to work independently and exercise sound judgment with sensitive or confidential information.</li><li>Proficiency in data analysis tools and techniques is a plus.</li><li>Strong knowledge of Reg. Z, FCRA</li></ul><ul><li>Work effectively as part of a team with strong interpersonal communication skills.</li><li>Strong computer skills including MS Office suite of programs, databases and operations systems.</li></ul><ul><li>Ability to manage multiple investigations and priorities simultaneously.</li><li>Strong written and verbal communication skills, capable of preparing clear and concise reports.</li><li>Ability to collaborate effectively across departments and provide training or guidance on fraud awareness.</li></ul>QUALIFICATIONS<ul><li>Bachelor’s degree in finance, criminal justice, business administration, or related field preferred, or equivalent experience in lieu of degree.</li><li>Minimum 5 years of experience in fraud investigation or risk management, with a focus on loan fraud in a financial institution (credit union experience highly preferred).</li><li>Proven track record of independently managing complex fraud investigations.</li><li>Professional certifications such as CFE (Certified Fraud Examiner) strongly preferred.</li><li>Strong understanding of lending processes, credit risk, and underwriting.</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.&nbsp;JobFamilyFraud MitigationJobFunctionFraud MitigationPayTypeSalary

Loan Fraud Manager

Administrative Assistant IICampus Title: Administrative Assistant IIState Job Title: Administrative Assistant IIDepartment: Registrar's OfficeJob Code: H17X05FLSA Status: Non-ExemptFunding: 7107-0029Bargaining Unit: AFSCMEJob Type: Full-time PermanentTimeframe: 52 WeeksShift: Monday-Friday 9:00am-5:00pmRegular Days Off: Saturday and SundaySupervision Received: Reports to Associate RegistrarSupervision Exercised: NoneSalary: $2,312.28 Bi-WeeklyInternal Applicants onlyGeneral Statement of Duties:The Administrative Assistant II position will assist the Associate Registrar by managing and maintaining graduate records and overseeing various registration processes including the managing of records for undergraduate/graduate certificates, post-baccalaureate licensure and graduation clearance for both undergraduate and graduate students; apply course substitution to academic records. This person will work with the office of Community Education and CIT to coordinate the registrations for various non-credit programs. and partner with CIT to offer online comprehensive examinations. A significant part of the role involves running and analyzing reports to ensure the integrity of registration data. This person will provide information and assistance regarding academic programs to students, faculty, advisors, staff, and administrators; assist in the update and edit of the graduate catalog; assist in processing graduate student clearance for commencement. Provides direct service (in person, through phone calls, mail, email and front counter) related to student records and registration to students, families, faculty, staff, administration, and the general public.Duties and Responsibilities:Duties include but not limited to:Essential:• Assists with the registration process for new first year and transfer students as needed. Contacts students who have missing proof of residency forms, final transcripts and maintains registration holds accordingly.• File management of student academic records. Perform file review for active, withdrawn, and graduated students each semester.• Assists with in-person registration during add/drop, transfer registration and other registration events, as required throughout the year. Follow all academic and software restrictions; registering students into appropriate coursework and guiding students to the Advising office as needed.• Assists with semester and off-cycle grading as assigned, to include assisting faculty with grade submission, processing course withdrawals, and course repeats. Works to resolve errant grading issues, missing grades and academic review.• Serve as back-up support for production and monitoring of academic transcripts; produce enrollment and graduation verification requests. Processing money transactions and deposits.• Serve as back-up support for data reports from National Student Clearinghouse to verify that transcript requests are processed in a timely and accurate fashion, attending to errant information as needed; composes letters and documentation to verify student enrollment and graduation status for students and outside agencies.• Assists Associate Registrar with graduation clearance. Review student degree evaluations, update graduation coding with appropriate dates, and process diploma order forms in Banner.• Maintain the accuracy of UG, PB, and Graduate Degree Audits for all assigned student records by applying Registrar-level exceptions. Process curriculum substitution forms submitted by academic departments.• Receive and process all non-matriculated course registrations. Create new student records in Banner and send registration confirmation emails to students.• Register incoming MSW and PA students into first semester courses.• Required to maintain University communications standard of respectful, professional, and service-oriented written and verbal exchanges in all interactions, at all times.• Able to uphold WSU, Federal and Department of Education policies and procedures, integrity, and ethical standards. Maintain expert knowledge of university policies related to program requirements, registration, and student records.• Works independently on special projects as assigned, and performs other duties as assigned.• Provides support in all office functions, including, but not limited to coverage of front desk and phones on rotation, mail processing, responding to requests for official transcripts, commencement ceremonies, open houses, pre-registration, add/drop, and all other campus events as requested.Job Requirements:Qualifications Required at Hire: Internal Applicants only1. Knowledge of the principles and practices of office management.2. Knowledge of the methods of general report writing.3. Knowledge of the methods used in the preparation of charts, graphs and tables.4. Knowledge of the types and uses of general office equipment.5. Ability to understand, explain and apply the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing assigned unit activities.6. Ability to analyze and determine the applicability of data, to draw conclusions and to make appropriate recommendations.7. Ability to follow written and oral instructions.8. Ability to gather information through questioning individuals and by examining records and documents.9. Ability to write concisely, to express thoughts clearly and to develop ideas in logical sequence.10. Ability to assemble items of information in accordance with established procedures.11. Ability to determine proper format and procedure for assembling items of information.12. Ability to prepare general reports.13. Ability to maintain accurate records.14. Ability to prepare and use charts, graphs, and tables.15. Ability to communicate effectively in oral expression.16. Ability to give written and oral instructions in a precise, understandable manner.17. Ability to deal tactfully with others.18. Ability to exercise sound judgment.19. Ability to exercise discretion in handling confidential information.Qualifications Acquired on Job:1.Knowledge of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing assigned unit activities.2. Knowledge of the proper telephone procedures for making and receiving agency calls.3. Knowledge of the types and uses of agency form.4. Knowledge of the laws, rules and regulations governing the state personnel system.5. Knowledge of state budgetary procedures relating to positions, salaries and personnel services.6. Knowledge of state accounting and budgetary procedures including terminology.Minimum Entrance Requirements:Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office management, office administration, business administration or business management, the major duties of which included one or more of the following functions: purchasing, personnel management, budgeting, accounting, records management, work simplification, grants management, contract administration or program management, or (B) any equivalent combination of the required experience and the substitutions below.Substitutions:I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required experience.*II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.**Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.NOTE: Educational substitutions will only be permitted for a maximum of two years of the required experienceLicense and/or Certification Requirements: N/AAdditional Information:Salary:Salaries for current Westfield State University employees and individuals currently working for the state of Massachusetts must be calculated individually in accordance with collective bargaining agreements as well as state policies. State job specifications may be found on the <a href="https://www.mass.edu/forfacstaff/classificationspecs/home.asp.Employee" target="_blank">https://www.mass.edu/forfacstaff/classificationspecs/home.asp.Employee</a> Benefits:Benefits are an important component of an employee's total compensation package.• Health Insurance: Westfield State offers a variety of HMO, POS, and PPO-type health insurance plans for eligible employees. Coverage is effective on the 1st of the month following the date of hire. Exceptions to employees hired on the 1st of the month, coverage is effective immediately.• Retirement: the MA State Employee Retirement System provides eligible employees with a retirement pension following a 10-year vesting period. In lieu of the retirement pension, eligible employees may select the Optional Retirement Plan with a maximum 5% employer matching contribution.• Tuition Waivers &amp; Discounts: eligible employees, including spouses and dependent children, receive reduced tuition at MA state colleges, community colleges, and universities.• Paid Time Off: employees receive 12 paid holidays and generous vacation, personal, and sick leave benefits.• Additional information regarding employee benefits is available on the University's <a href="https://westfield.ma.edu/offices/hr-titleix-eo/benefits-wellness.Disability" target="_blank">https://westfield.ma.edu/offices/hr-titleix-eo/benefits-wellness.Disabi…</a> AccommodationsWestfield State University is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources at (413) 572-8809 or visit us in the Horace Mann Building, 1st floor.Background CheckEmployment is contingent upon the successful completion and review of a background check. A criminal record will not automatically disqualify an applicant from consideration.To apply, visit <a href="https://apptrkr.com/6451705jeid-63a01fb3167d5c4a91e8b5e8b6852ee9" target="_blank">https://apptrkr.com/6451705jeid-63a01fb3167d5c4a91e8b5e8b6852ee9</a>

Westfield State University

Administrative Assistant II

POSITION SUMMARYDevelop and execute the Marketing strategy and plan for Tincup Whiskey, to accelerate growth on a national scale and drive profitability in line with Proximo’s strategic goals. PRIMARY RESPONSIBILITIES<ul><li>Own the development and execution of brand strategy from ideation through execution, with large degree of autonomy, to drive growth for the brand</li><li>Design brand strategy to align with overall brand goals and Proximo's long-term organizational strategy </li><li>Lead Marketing plan development </li><li>Develop an innovation framework and execute against it – working closely with distillery operations and barrel management</li><li>Monitor business performance of new and existing products within the Tincup portfolio to ensure NPDs deliver on innovation targets and base business remains healthy</li><li>Partner with Communications Trade Marketing (POS, influencers, digital &amp; social copy) to expand brand footprint to execute marketing campaigns </li><li>Identify new opportunities (experiential marketing, advertising, influencers, platforms, technology, media partners etc.) to increase consumer reach, awareness, and demand </li><li>Identify new digital media strategies that place Proximo's brands at the leading edge of the market</li><li>Reach annual Sales goals for designated brand line by developing content that aligns with market demands as indicated by Sales </li><li>Oversight of Agency partners (i.e. digital, social, media, PR), ensuring integration and overall strategic alignment, and defining rules of engagement</li><li>Manage oversight of brand budget to optimize overall marketing spend a</li><li>Track and manage brand health (Nielsen, NABCA, brand P&amp;L)</li></ul>KEY COMPETENCIES<ul><li>Commercial Acumen- Strategy, pricing, promotion, distribution, negotiation and accountability. Leverages knowledge of the three-tier distribution model and spirits industry to create win-win marketing solutions for Marketing, Sales and distribution partners; Ensures the highest return on investment for promotions and trade marketing spend by ensuring alignment between target markets, Sales and distribution partners.</li><li>Analytical Thinking- Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.</li><li>Innovation- Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.</li><li>Business Acumen- Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. </li><li>Judgment- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.</li><li>Planning/Organizing- Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Self-starter.</li><li>Financial Acumen- Demonstrates a strong understanding of critical business and financial metrics, and the impact of Marketing on organizational outcomes; Utilizes P&amp;L statements to manage marketing budgets and spend; Strategically manages the impact of tax and discounts on product profitability.</li><li>Future Focus- Thinks beyond the current state to plan for the future; Strategically identifies potential future opportunities that will increase market share and profit; Looks ahead to identify likely obstacles and opportunities that may impact the success of plans or activities; Plans for contingencies.</li></ul>KEY RELATIONSHIPS<ul><li>INTERNAL: Trade Marketing, Commercial Strategy, PR / Digital, Internal Sales, Distillery Ops Team, Finance, Operations / Customer Service &amp; Consumer Insights</li><li>EXTERNAL: Agencies (Designs/Creative, PR, Media, Social, POS, Experiential, etc.), Partnership / Sponsorship Orgs &amp; Distributor Partners</li></ul>KNOWLEDGE AND EXPERIENCE<ul><li>7 - 10 years of brand marketing experience in Alcohol or FMCG / CPG</li><li>Prior whiskey experience or growing a challenger brand is a strong plus!</li><li>Hands on experience managing and synthesizing data &amp; insights from industry tools (Nielsen/IRI/VIP/etc.).</li><li>A strong track record of developing and implementing innovative marketing strategies that have consistently met or exceeded planned goals.</li><li>Demonstrated ability to thrive in an entrepreneurial, fast paced and dynamic environment.</li><li>Proven track record of managing marketing budgets, leading marketing agencies, driving NPD and developing sell stories / tools.</li><li>Forward thinker, who proactively seeks opportunities to create a big impact.</li><li>Demonstrated understanding of consumer insights and aligning all strategies to feed these needs.</li><li>BS/BA degree in marketing or related field required (MBA a plus).</li><li>Willingness to roll up sleeves and find solutions.</li><li>Proficient in Excel, PowerPoint and Word.</li></ul>The salary range for this role is a base salary of $134,400 - $173,000 along with an annual bonus, 401K match, and medical and wellness benefits. The range will vary if outside of this location. Base salaries are determined during our interview process, by assessing a candidate’s experience and skill set against internal peers and against the scope and responsibilities of the position.Proximo is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment based on race, color, sex (including pregnancy), sexual orientation, gender identity or expression, religion, national origin, citizenship status, age, genetic information, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, engaging in legally protected activity, or any other characteristic protected under applicable law.

Proximo Spirits

Senior Brand Manager, Tincup Whiskey

About UsAlways open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. &nbsp;We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.Director, Domain Solution ArchitectsJob DescriptionAs the Leader of the Domain Solution Architects for North America, you will lead a team of highly skilled Domain Specialist Solution Architects, driving technical excellence and fostering strategic customer partnerships. You will be instrumental in positioning our company as a leader in open-source and Kubernetes solutions, ensuring our offerings align with the evolving business and technical needs of our enterprise customers. You will champion a customer-centric approach, empowering your team to act as trusted technical advisors, and driving revenue growth through strategic solution design and implementation. Responsibilities: Leadership and Team Management:<ul><li>Build, lead, and mentor a high-performing team of Domain Solution Architects across North America.</li><li>Set strategic direction and priorities for the Solutions Architecture team, aligning with overall company goals.</li><li>Foster a collaborative and innovative team culture, promoting continuous learning and professional development.</li><li>Ensure effective resource allocation and management to support sales and customer success initiatives.</li></ul>Strategic Customer Engagement:<ul><li>Develop and maintain relationships with key enterprise customers and partners, acting as a trusted technical advisor at the executive level.</li><li>Drive strategic engagements, ensuring alignment between customer business objectives and our solutions.</li><li>Oversee the technical aspects of complex sales cycles, from qualification to closure, ensuring successful solution implementation.</li></ul>Technical Strategy and Innovation:<ul><li>Drive the development of technical go-to-market strategies, working closely with sales, marketing, and product teams.</li><li>Provide technical leadership in the development of product demonstrations, proofs of concept, and technical presentations.</li><li>Stay abreast of industry trends and emerging technologies, particularly in open-source and Kubernetes, and provide thought leadership.</li><li>Act as the voice of the customer to the product and engineering teams.</li></ul>Sales Enablement and Operational Excellence:<ul><li>Collaborate with regional sales leadership to develop and execute account plans, driving solution adoption and customer satisfaction.</li><li>Ensure consistent CRM hygiene and data accuracy, providing insights into pipeline management and technical validation progress.</li><li>Oversee the RFI/RFP/RFQ process for the technical responses.</li><li>Drive cross functional collaboration between sales, support, and engineering.</li></ul>Competitive Analysis and Market Positioning:<ul><li>Lead competitive analysis efforts, identifying key differentiators and developing strategies to position our solutions effectively.</li><li>Contribute to the development of marketing materials, including white papers, presentations, and technical blogs.</li></ul>Qualifications:<ul><li>Extensive experience in technical leadership, with a proven track record of building and managing high-performing Solutions Architecture teams.</li><li>Deep expertise in open-source technologies, Kubernetes, and cloud computing.</li><li>Strong understanding of enterprise software solutions and the ability to articulate complex technical concepts to diverse audiences, including C-level executives.</li><li>Proven ability to develop and execute technical sales strategies, driving revenue growth and customer satisfaction.</li><li>Exceptional communication, presentation, and interpersonal skills.</li><li>Strong problem-solving and analytical abilities.</li><li>Experience with CRM tools (e.g., Salesforce, Clari).</li><li>Experience with building and maintaining relationships with large enterprise customers.</li><li>Experience with designing and delivering complex enterprise solutions.</li></ul>For US Only - US Pay Transparency Disclaimer If this role is filled in the United States of America, the starting base salary is expected to be between $193,000 and $353,000. In addition to this base salary, we offer a commission plan and an attractive benefits package. US benefits include a comprehensive medical plan, life and disability insurance, 401k, Employee Assistance Programme and generous paid time off and leave policies.Actual compensation will be determined by factors such as experience, skills, geographical location, internal equity, and budget. Please note that this salary information is applicable to the US only.JobSalesWhat We OfferWe empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.This is a compelling opportunity for the right person to join us as we continue to scale and prosper.If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community.SUSE Values&nbsp;<ul><li>Choice</li><li>Innovation</li><li>Trust</li><li>Community</li></ul>

SUSE

Director, Domain Solution Architects

About UsAlways open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. &nbsp;We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.Senior Manager - Customer SuccessJob DescriptionCustomer Success at SUSE is a dynamic, high-impact organization, integral to the company’s global retention and growth strategy. Focused exclusively on SUSE's most strategic and high-value customers, we ensure they maximize the value of their investment and achieve exceptional business outcomes.Our approach is built on three core pillars:<ul><li>Adopt: We empower customers to fully leverage SUSE's innovative solutions, driving adoption and delivering immediate and ongoing value.</li><li>Retain: As trusted advisors, we focus on building relationships driven by tangible results, ensuring customers renew and see SUSE as a long-term partner in their success.</li><li>Expand: By uncovering new opportunities, we help customers realize the full potential of their environment while driving incremental growth for SUSE.</li></ul>We are customer advocates, bridging gaps at all levels—resolving challenges, highlighting opportunities, and delivering actionable insights into customer health and usage. This proven approach has fuelled SUSE’s explosive growth, solidifying our role as a global organization delivering measurable, impactful results.By joining Customer Success at SUSE, you become part of a team that thrives on building meaningful relationships, achieving quantifiable results, and shaping the future of SUSE’s most strategic accounts. Objective of the RoleReporting to the Director of Customer Success, the Senior Manager is responsible for leading a team of Customer Success Managers (CSMs) across multiple regions. You and your team will be accountable for driving customer adoption and value realization, and ensuring customer retention and growth in line with SUSE's business objectives for your assigned geo/region.&nbsp;&nbsp;As Senior Manager, you will be responsible for developing processes, playbooks, and enablement for the overall customer success organization, and to ensure your team is properly set up for success through training, mentoring, coaching, and workload management. You will work closely with the Sales teams and leaders in your regions to achieve shared goals, and collaborate with our internal functions to improve customer experience, resolve issues, and implement needed solutions.&nbsp; Focus Areas&nbsp;&nbsp;Mentor, coach, and help the team:<ul><li>Mentor the team in developing and aligning Customer Success Plans with customer business outcomes, applying strategic thinking with business acumen.</li><li>Accelerate customer adoption of SUSE solutions by driving effective team performance through focused execution.</li><li>Serve as a customer advocate within SUSE, effectively influencing with empathy to drive improvements in the customer experience.</li><li>Identify and nurture upsell/cross-sell opportunities, employing strong analytical reasoning and decision-making to strategically support customer expansion.</li><li>Develop team resilience, demonstrating adaptable resilience by proactively managing risks and resolving challenges.</li></ul>Collaborate internally with:<ul><li>Sales leaders to achieve common targets, fostering productive internal collaboration through consistent self-awareness.</li><li>Services and Support teams to maximize customer satisfaction following implementations or reactive support situations.</li><li>Product and Support teams to address critical escalations swiftly and effectively.</li><li>Internal leadership peers to evangelize the Customer Success model, sharing insights through continuous learnability.</li></ul>Lead the core unit by:<ul><li>Building and maintaining trusted relationships with key customer decision-makers.</li><li>Defining team KPIs, developing reporting and tracking mechanisms, and driving operational performance.</li><li>Building, delivering, and improving processes and enablement consistent with Customer Success strategy.</li><li>Proactively supporting the team's professional growth and capability, effectively leading and developing people to enhance organizational effectiveness.</li></ul> About You<ul><li>10+ years of experience in a client-facing role. 3+&nbsp; years in a CS management or equivalent role.</li><li>Have significant experience collaborating with senior IT and business leaders as well as a variety of internal stakeholders from different departments.</li><li>Direct customer advocacy and engagement experiences in post-sales functions.</li><li>Successfully managed customer journeys and engagements to completion and customer satisfaction.</li><li>Strong presentation, communication, and cross-functional collaboration skills across all levels.</li><li>Excellent analytical and problem-solving skills.</li><li>Demonstrate success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention.</li><li>Bachelor’s Degree in a related field or equivalent combination of education, training, and experience.</li><li>Knowledge of IT technology and an understanding of the Open Source market and solutions.</li><li>Proven track record of achieving targets and goals. </li></ul>Bonus <ul><li>Experience in Open-Source technologies or industries.&nbsp;&nbsp;</li><li>Experience supporting mission-critical platforms.</li><li>Project Management Certification (PMP, CAPM, PRINCE2, etc).&nbsp;&nbsp;</li><li>Technological proficiency in cloud computing, AI, Kubernetes, or Linux environments.&nbsp;&nbsp;</li><li>Customer Success certifications.</li></ul>JobRevenue Generation Non-SalesWhat We OfferWe empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.This is a compelling opportunity for the right person to join us as we continue to scale and prosper.If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community.SUSE Values&nbsp;<ul><li>Choice</li><li>Innovation</li><li>Trust</li><li>Community</li></ul>

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