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Service and Support AdministratorSummary:&nbsp; Under the general supervision of the Director of Service and Support Administration and the direct supervision of the Service and Support Administration Managers, this position is responsible for the development of a person-centered plan for individuals that promotes self-determination.&nbsp;Assists individuals and their families/guardians to explore and obtain services and supports from variety of sources.&nbsp;Assures that services delivered are in compliance with Federal, State, local rules, regulations, statutes, standards as well as Board policy, regulations and procedures and related Operating Plans.&nbsp; Must strive to meet the Agency mission. and exemplify the Agency's core values. &nbsp;Essential Duties and Responsibilities:&nbsp;include the following. Other duties may be assigned.&nbsp;<ul><li>Coordinates the ongoing Individual Service Plan (ISP) process, to include thorough assessment of individuals served, coordination of ISP team meetings, development of a comprehensive ISP, ongoing reviews to ensure services and supports are provided in accordance with the ISP, verifies the ISP is designed to ensure health, safety and welfare, reflect current level of needs and services as based upon the results of the assessment process and expressed preference of individuals served.&nbsp; Ensures achievement of outcomes that are important to the individual and outcomes that are important for the individual are included in the ISP.&nbsp; &nbsp; &nbsp; &nbsp;As the team leader, addresses the balance of and any conflicts between what is important to the individual and what is important for the individual.&nbsp; &nbsp;</li><li>For assigned cases, coordinates ISP meetings in keeping with the philosophy of self-determination, plans services to meet assessed needs through one single unified ISP.&nbsp; Develops an ISP that supports the concepts and principles of self-determination in accordance with standards as defined through the Ohio Department of Developmental Disabilities rules and MCBDD policies and procedures.&nbsp; &nbsp; &nbsp; These self-determination principles and concepts will include individual’s choice of service providers, development of individuals budgets/personal resources, and individual control of services to the extent feasible for each person served.&nbsp;</li><li>Completes the writing of Individual Service Plans (ISPs) within the guidelines established by the SSA department so that the ISP is distributed to the team prior to service delivery date.&nbsp; communicates service dates, corrections, suspensions, disenrollment to Waiver Administration, coordinating changes, ISP revision/reviews, and preventative measures when applicable.&nbsp;</li><li>Will comply with all local, State, Federal rules regulations, statutes, and standards, including DODD and CMS interpretation of said rules.&nbsp;</li><li>Provides support and solicits active participation by the individual and significant others of their choice in the planning process.&nbsp;</li><li>Recommends as a team leader on each assigned individual’s ISP team, or a Medina County DD Board representative for an ICF (as assigned), so that a unified community plan of service can be developed.&nbsp;</li><li>Acts as primary point of coordination for person and between team members for the ISP. Attends meetings, hearings, etc. at sites located throughout the county and state. Assists individuals/families to exercise their rights (due process, access to financial rights and benefits, etc.).&nbsp; &nbsp; &nbsp; Provides feedback regarding the results of the ongoing service review process to individual/family and other appropriate parties. Assists the individual and their family with negotiating services, solving problems, addressing barriers, and making adjustments to the ISP as needed.&nbsp;</li><li>Promote the involvement of agencies/individuals to arrange services that significantly impact the life of the individual while eliminating duplication.&nbsp; Assist the individual in obtaining appropriate agency or community-based services.&nbsp;</li><li>Maintain records and reports in a timely and accurate manner, consistent with accreditation and regulatory standards or contracted agreement.&nbsp;</li><li>Complies with guidelines established by DODD and the Medina Board of Developmental Disabilities regarding reporting of alleged abuse and/or neglect and other incidents as outlined in OAC 5123:1-17-02: Major Unusual Incidents.&nbsp;</li><li>Maintain contact with the person served and all ISP team members in addition to maintaining effective working relationships with staff of other agencies and facilities, families, and the public.&nbsp;</li><li>May arrange for transportation for individuals or may provide transportation as a last resort.</li><li>Provides consultation to staff on specific cases.&nbsp;</li><li>In accordance with DODD requirements, will be responsible for documenting daily and submitting monthly Medicaid Waiver billing documentation in accordance with the Targeted Case Management and / or Medicaid Administrative Claiming Guide. Attends all required Targeted Case Management documentation and/or Medicaid Administrative Claiming training; identifies any training needs, and requests training and support to ensure complete and accurate documentation.</li></ul>Qualifications:&nbsp;Bachelor's degree (B. A.) from four-year college or university required.&nbsp;Applicant must meet the additional requirements as follows<ul><li>To perform this job successfully, an individual should have knowledge of Database software; Spreadsheet software, internal network functions, and Word Processing software.&nbsp; Must meet agency computer literacy requirements.&nbsp;</li><li>Must meet eligibility requirements for DODD Service and Support Certification.&nbsp;</li><li>Valid State of Ohio driver’s license required.&nbsp; Must meet agency driving requirements.&nbsp;</li><li>Must be available to work outside normal program hours and on a rotating "on-call" basis. Must be available to work a varied and flexible schedule to meet the needs of assigned individuals. Must be able to travel to various community-based sites or programs.&nbsp; Not all sites/environments are accessible regarding individuals with mobility issues.&nbsp;</li><li>Must meet all other agency employment requirements.&nbsp;</li><li>Must meet all requirements as outlined on the attached job description.</li></ul>Salary: At least $46,603 annually; to commensurate with education and experienceHours: Full-time exempt positionAvailable:&nbsp; Immediate StartDate Posted:&nbsp;August 28th 2025How to Apply:&nbsp; Submit employment application and resume to <a href="mailto:jobapps@mcbdd.org" target="_blank">jobapps@mcbdd.org</a>Questions:&nbsp; Please contact Katie Cantrell (Human Resources Clerk) at 330-725-7751 ext. 288The Medina County Board of Developmental Disabilities is an Equal Opportunity Employer

Medina County Board of Developmental Disabilities

Service and Support Administrator

The Strategic Account Manager – Member Success is part of the Sales and Business Services Department, which resides on the Member Engagement team and reports to the Director of Strategic Accounts Member Success. As a Strategic Account Manager – Member Success, you will oversee your assigned strategic and high value accounts, manage engagement strategies, and ensure renewal targets are achieved. The Strategic Account Manager – Member Success will ensure member satisfaction through consistent and relevant communication during onboarding, renewals, upsells, and offboarding.What You'll Do:<ul><li>Leverage in-depth knowledge of all CIS services and local/regional specific initiatives and/or needs to create and maintain high quality customer relationships</li><li>Engage in high touch programs to ensure key initiatives expressed by the account during onboarding are being achieved or exceeded</li><li>Work with the Director of Strategic Accounts Member Success to develop key performance indicators (KPIs) for each strategic account and track against them at least quarterly for both internal and external visibility including the portal</li><li>Obtain consistent member feedback on products and services to inform process and product improvement opportunities</li><li>Identify and provide guidance on product and service offerings to meet the needs of our members</li><li>Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewals to on-time closure</li><li>Collaborate with the Engagement team to develop engagement strategies that impact strategic accounts</li><li>Work with the other member success teams to ensure customer experience is streamlined and identify areas for automation and improvement</li><li>Identify and anticipate upcoming customer renewal/upsell opportunities and coordinate and execute these opportunities through to completion</li><li>Identify automation opportunities throughout the member journey</li><li>Connect members to appropriate technical support teams as needed</li><li>Ensure reporting and communication is frequent and bi-directional</li><li>Manage all activities through Salesforce</li><li>Deliver effective presentations to key decision makers</li><li>Travel, up to 25%, for speaking engagements, conferences, etc.</li><li>Other tasks and responsibilities as assigned</li></ul>What You'll Need:<ul><li>Bachelor's degree in a technical or business discipline*</li><li>5+ years of renewal or account management experience</li><li>Proven ability to meet and exceed customer success and retention goals</li><li>Ability to resolve customer concerns and issues, and communicate advanced concepts</li><li>Proven success in building and maintaining successful relationships with existing customers and channel partners</li><li>Familiar with and fluent using Microsoft Office and CRM</li><li>Excellent interpersonal and communication skills</li><li>Problem solving, time management, and decision-making skills</li><li>Ability to accommodate mission-based travel as needed</li><li>Must be authorized to work in the United States</li></ul>It's a Plus if You Have:<ul><li>Technical selling experience for IT software or hardware</li><li>Experience in state and local government procurement and contract management</li><li>3+ years of Salesforce experience</li><li>Experience working in an agile business environment</li></ul>*Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.Compensation Range:$91,900.00 - $160,800.00

Center for Internet Security

Strategic Account Manager, Member Success - Remote

At American Express, our culture is built on a 175-year history of innovation, shared At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Key Responsibilities:<ul><li>Lead high priority cross-functional regulatory change initiatives impacting multiple business units, including linkages and dependencies with groups both within and outside GCS and cross-functional teams (eg: GSG, Compliance, GCO)</li><li>Build strong relationships with partners and collaborate with cross-functional teams to ensure strategic alignment across critical stakeholders</li><li>Leverage project governance and project management tools to effectively manage projects to drive resolution of risks, issues and challenges related to projects</li><li>Ensure on time and accurate delivery of regulatory change projects to meet Organization’s internal policies, professional, legal and regulatory standards</li><li>Articulate clear requirements to our Technology partners to deliver accurate and timely solution</li><li>Translate requirements into concepts and user experience design&nbsp;– associate with stakeholders/ business partners to document design suggestions</li><li>Challenge the status quo and remove barriers creatively</li></ul>Minimum Qualifications:<ul><li>Experience in risk management, strategy and execution, program management, project management, and/or other consulting services</li><li>Project management skills, including attention to detail and the ability to clearly advise on progress, roadblocks and successfully drive project progress</li><li>Strong verbal and written communication skills with the ability to effectively bring others along with a high degree of comfort amongst leaders both informally and formally</li><li>Ability to prioritize, manage deadlines, and handle changing priorities in a dynamic and fast-paced environment while leading with limited direct authority</li><li>Experience delivering large, complex, enterprise-level initiatives with multiple partners under high pressure and tight timeframes</li><li>Regulatory (Sanctions, KYC, AML, or Anti-Corruption) experience</li><li>Problem solving ability with creativity and positivity</li><li>Agile learner who can absorb new information quickly in order to meaningfully and strategically drive outcomes for the team’s regulatory change projects</li></ul>Preferred Qualifications:<ul><li>Bachelor’s Degree in a relevant field.&nbsp;&nbsp;Master’s Degree considered favorably</li><li>Project Management Professional (PMP) certification</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Manager-Strategic Planning, Regulatory Change PMO

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express’ Global Financial Crimes Compliance (“GFCC”) team is responsible for leading the enterprise-wide Anti-Money Laundering, Sanctions, and Anti-Corruption compliance functions. This team has global responsibility for identifying, investigating, and reporting suspicious activity, including money laundering and terrorist financing, and provides broad analytical and operational support for the company’s enterprise-wide AML function. GFCC is part of the broader Global Risk &amp; Compliance organization.The GFCC Program Oversight and Risk Management team collaborates with GFCC and other compliance and business partners to bolster the global financial crimes compliance program through program monitoring, enhancements, governance, and risk management for GFCC by developing, overseeing, and executing on reporting, project and issue management, and risk rating and assessments.&nbsp; Team responsibilities include oversight of projects managed across GFCC and external teams; oversight and coordination of Operational Risk Events; management and oversight of formal and internal management reporting, metrics, and identification of key risk indicators; managing development of processes and controls to ensure efficiency and sustainability; and management and execution of the centralized GFCC risk assessment process for the customer risk rating and money laundering risk assessment.How will you make an impact in this role?Reporting to a manager within GFCC Program Oversight and Risk Management, responsibilities in this role will include a combination of the following:<ul><li>Oversee the Customer Risk Rating (CRR) process, which risk rates every customer/account for anti-money laundering risk.</li><li>Collaborate with Line of Business and Market Compliance Officers to identify changes to the CRR to risk rate customers/accounts.</li><li>Develop risk element rules in a testing environment to simulate changes.</li><li>Analyze large sets of data to validate results and identify drivers of customer risk.</li><li>Document and communicate results and observations to stakeholders.</li><li>Prepare documentation when the changes are implemented to production.</li><li>Provide support to stakeholders and business partners.</li></ul>Minimum Qualifications<ul><li>Proficiency in Microsoft Excel, including advanced functions such as VLOOKUP, pivot tables, and data analysis techniques.</li><li>Self-starter with the ability to take initiative and work independently.</li><li>Excellent time management skills with the ability to manage multiple tasks, proactively identify and address challenges, prioritize tasks, and meet deadlines in a dynamic work environment.</li><li>Strong analytical ability including proficiency in interpreting and analyzing large sets of data.</li><li>Ability to make well-informed decisions based on thorough analysis and critical thinking.</li><li>Strong problem-solving skills with the ability to think creatively and propose innovative solutions to complex problems.</li><li>Proven track record of working collaboratively with the ability to build positive relationships and contribute to collective goals.</li><li>Excellent communication skills, both written and verbal, with the ability to effectively articulate findings and recommendations to diverse audiences.</li></ul>Preferred Qualifications<ul><li>Strong SQL skills with the ability to write complex queries and perform data manipulation tasks.</li><li>Professional certification (e.g. Certified Anti-Money Laundering Specialist (CAMS)) a plus.</li><li>Previous experience in AML compliance, financial crimes investigation, or related roles within the financial services industry.</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Analyst-Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Sanctions is responsible for developing and maintaining an effective, risk-based enterprise-wide sanctions program that focuses on establishing minimum standards, overseeing effective screening processes, completing the Sanctions Risk Assessment, developing and administering training, providing reporting and key risk indicators, and serving as the Subject Matter Experts to support all business and compliance teams.&nbsp;&nbsp;The Global Sanctions Governance- Sanctions Reporting Analyst – will be responsible for development, implementation and distribution (as appropriate) of sanctions program reporting; will partner with stakeholders (particularly international market teams and business unit leadership) to develop appropriate sanctions metrics for market and business sanctions risk oversight purposes. Will support reporting for boards, committees and GRC leadership, including ad hoc requests.&nbsp;How will you make an impact in this role?<ul><li>Will be responsible for development, implementation and distribution (as appropriate) of sanctions program reporting&nbsp;&nbsp;</li></ul><ul><li>Will partner with stakeholders (particularly international market teams and business unit leadership) to develop appropriate sanctions metrics for market and business sanctions risk oversight purposes.&nbsp;&nbsp;</li></ul><ul><li>Will support reporting for boards, committees and GRC leadership, including ad hoc requests.&nbsp;</li></ul><ul><li>Provide weekly updates on reporting&nbsp;&nbsp;</li></ul><ul><li>Assist with other functions in support of the Global Sanctions Team as needed&nbsp;</li></ul><ul><li>Consistently analyze and partner with stakeholders on data quality, completeness, and accuracy based on enterprise screening standards.&nbsp;</li></ul><ul><li>&nbsp;Collaborate with business and compliance with updating relevant documentation based on data standards, as necessary.&nbsp;</li></ul><ul><li>&nbsp;Advise business and compliance teams processes to document gaps/exceptions to enterprise data standards.&nbsp;</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in business, Finance, Economics, Risk Management, Data Analytics, or related field.&nbsp;</li></ul><ul><li>Professional certifications such as CAMS or CGSS preferred.&nbsp;</li></ul><ul><li>3+ years of experience in compliance, risk reporting, financial crime compliance, or regulatory governance.&nbsp;</li></ul><ul><li>Experience developing and distributing compliance or risk reports for leadership and boards.&nbsp;</li></ul><ul><li>Background in sanctions compliance programs, risk oversight, or financial crime monitoring.&nbsp;</li></ul><ul><li>Prior involvement in international reporting, business unit governance, or data-driven risk assessments.&nbsp;</li></ul><ul><li>Strong reporting and data analysis skills (Excel advanced, Tableau, or equivalent tools).&nbsp;</li></ul><ul><li>Ability to develop and maintain sanctions reporting metrics (quality, completeness, accuracy).&nbsp;</li></ul><ul><li>Proficiency in creating executive-level reports, dashboards, and presentations for leadership.&nbsp;</li></ul><ul><li>Skilled in preparing and maintaining documentation aligned with enterprise data standards.&nbsp;</li></ul><ul><li>Strong communication and presentation skills for reporting to boards, committees, and GRC leadership.&nbsp;</li></ul><ul><li>Stakeholder management skills, especially with international market teams and business leadership.&nbsp;</li></ul><ul><li>Highly organized, able to manage weekly reporting cycles and ad hoc requests&nbsp;</li></ul><ul><li>Strong communication and presentation skills to represent sanctions SME expertise in meetings.&nbsp;</li></ul><ul><li>Excellent organizational skills to manage weekly updates, daily touch-base meetings, and project timelines.&nbsp;</li></ul><ul><li>Collaborative mindset with ability to work across multiple stakeholders and business functions.&nbsp;</li></ul><ul><li>Analytical problem-solving skills to identify gaps, exceptions, and escalate issues effectively&nbsp;</li></ul>Preferred Qualifications:<ul><li>Prior experience in sanctions, PEP, or financial crimes compliance&nbsp;</li></ul><ul><li>Familiarity with international regulatory environments&nbsp;</li></ul><ul><li>Strong interpersonal skills and ability to build relationships with stakeholders across functions.&nbsp;</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Analyst Compliance - Global Sanctions Governance- Sanctions Reporting

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the US Consumer Services Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for US Consumer Services to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.US Consumer Services is looking for a Manager of Risk ID, Assessment, Testing &amp; Reporting focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Manager, US Consumer Services Risk ID, Assessment, Testing &amp; Reporting will:<ul><li>Provide additional identification of risks throughout business processes and systems (along with business process owners)</li><li>Facilitate BUs in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)</li><li>Conduct control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events</li><li>Proactively help identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li><li>Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes</li><li>Review categorization of controls and map against risks and processes (e.g., cross-BU process-control mapping)</li><li>Advise BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)</li><li>Support risk management practices within the business</li><li>Review risk dashboards and key risk indicators (KRIs) for ongoing monitoring</li><li>Review risk profiles and an updated risk register(s)</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications:&nbsp;<ul><li>3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Strong project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively [BU-SPECIFIC]</li></ul>Preferred Qualifications:&nbsp;<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:</li><li>Providing identification of operational risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Enhancing risk assessments and associated methodologies</li><li>Reviewing independent control monitoring, including identification of control improvements</li><li>Identifying areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Reviewing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes</li><li>Experience in financial services industry</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Manager-Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As the Vice President – Consumer Product Compliance, this position will lead a team that provides strategic compliance oversight and advisory support to the U.S. Consumer business. This leader will ensure that the business manages and mitigates the regulatory risk in all jurisdictions in which it operates.&nbsp;The role leads a diverse team of 1LOD Compliance professionals who oversee various aspects of the business and requires strong collaboration with other stakeholder groups including the 2LOD Compliance team, Controls Management and the General Counsel’s Organization.&nbsp;&nbsp;&nbsp;This role is a highly visible and strategic position that maintains regular interactions with senior leaders and external regulatory examiners as appropriate. &nbsp;The Key responsibilities are as follows:&nbsp;&nbsp;<ul><li>Implementation of compliance policy and regulatory requirements applicable to the business&nbsp;</li></ul><ul><li>Providing business specific compliance expertise, particularly in relation to identifying where compliance and regulatory risk is present in BU process and controls.&nbsp;</li></ul><ul><li>Lead compliance review of disclosures, marketing, digital journeys, and other customer-facing materials.&nbsp;</li></ul><ul><li>Oversight for executing impact assessments for regulatory changes impacting the BU and coordinating and implementing changes for the BU as required&nbsp;</li></ul><ul><li>Responsible for compliance metrics tracking and reporting for the BU. The role will also own, draft, and update BU compliance procedures.&nbsp;</li></ul><ul><li>The role will coordinate, execute and provide consultation to the business through the New Product Approval (NPA) process.&nbsp; Supporting drafting NPA risk assessment and managing all related due diligence steps.&nbsp;</li></ul><ul><li>Assisting with the RCSA process inclusive of risk assessments, applicable regulation tagging, and control design activities. Also, identification of gaps in compliance risk mitigation elements.&nbsp;</li></ul><ul><li>Advising leaders on areas of emerging risk and approaches to improve necessary controls and practices as appropriate.&nbsp;</li></ul><ul><li>Support issue assessment and remediation efforts.&nbsp;</li></ul>Required Qualifications&nbsp;<ul><li>Deep regulatory knowledge of all regulations and laws applicable to the consumer business&nbsp;</li></ul><ul><li>Prior consumer compliance, legal or risk experience is a must.&nbsp;</li></ul><ul><li>Strong relationship and leadership skills with proven ability to communicate and collaborate effectively at all levels of the organization.&nbsp;</li></ul><ul><li>Ability to exercise good judgment in the development and pursuit of compliant solutions.&nbsp;</li></ul><ul><li>Prior experience of leading and developing high performing teams is a plus.&nbsp;</li></ul><ul><li>Excellent written, verbal, research, analytical, and interpersonal skills.&nbsp;</li></ul><ul><li>Strong project management skills, ability to lead multiple projects and support multiple &nbsp; priorities simultaneously.&nbsp;</li></ul><ul><li>Demonstrated ability to make decisions independently, work well under pressure, meet &nbsp; deadlines and adapt easily to frequent change.&nbsp;</li></ul><ul><li>Bachelor’s degree required; advanced degree preferred, CRCM Certification preferred&nbsp;</li></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

VP, Consumer Product Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Key Responsibilities<ul><li>Partner with the Product Owner in maintaining and enhancing Regulation O systems of record (ROUTe and ROUTeCM) to ensure effective program management.</li><li>Execute user acceptance and post-implementation testing for system changes, documenting results and partnering with technology teams to resolve issues.</li><li>Assist with management of day-to-day operations of the program.</li><li>Identify and monitor insiders, tangle economic benefits, related interests, and principal shareholders with the program.</li><li>Leverage relationship management skills to collaborate across the organization in identifying insiders and executing Regulation O requirements.</li><li>Cultivate a healthy skepticism and sense of vigilance regarding any changes or enhancements that may impact Regulation O.</li></ul>Minimum Qualifications<ul><li>Excellent organizational and project management skills, with the ability to manage multiple priorities.</li><li>Understanding of American Express’ process and organization structure.</li><li>Experience in risk management and compliance functions, with a clear understanding of control frameworks.</li><li>Demonstrated ability to manage confidential and sensitive data with integrity and discretion, particularly data related to Regulation O insiders.</li><li>Strong written and verbal communication skills with the ability to influence stakeholders at all levels.</li><li>Proven collaboration skills, with the ability to influence without authority.</li><li>Thrives in ambiguous, fast-paced environments while maintaining focus on outcomes.</li><li>Strong analytical skills with ability to assess complex problems, identify solutions, and drive continuous improvement.&nbsp;</li><li>Ability to work independently while contributing effectively to team goals/initiatives.&nbsp;</li></ul>Preferred Qualifications<ul><li>Bachelor’s degree in business, information systems, finance, or a related field.</li><li>Previous experience utilizing AGILE methodology.</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Regulation O Analyst

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team (USCS) is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of the U.S. Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.The Director of U.S. Consumer Marketing Enablement Operations &amp; Strategy will oversee talent development and operational functions that power the Marketing Enablement Team (MET). The Director will oversee talent strategy and development including recruiting, onboarding, training, engagement, and career pipeline development. They will also manage centralized campaign planning, capacity management, inbound operational excellence requests, and partner closely with cross-functional teams across the organization.The Director will lead a team of four colleagues and ensure the 120+ contractors / full-time colleagues on the Marketing Enablement Team (MET) have the skills, resources, and processes needed to deliver seamless and compliant marketing campaigns at scale.Key Responsibilities:<ul><li>Talent Strategy &amp; Development: Oversee the strategy, recruiting, onboarding, training, and career pipeline growth process for the Marketing Enablement Team. Ensuring both full-time colleagues and contractors are equipped to succeed</li><li>Campaign Planning &amp; Operational Management: Drive centralized planning and capacity management of major marketing initiative, including product launches, compliance updates, and cross-channel campaigns, while ensuring operational feasibility and efficiency</li><li>Compliance Enablement:&nbsp;Coordinate execution plans for standard cross-channel compliance updates, ensuring 100% adherence; perform proactive risk management for each project to minimize unexpected risks</li><li>Cross-Functional Collaboration: Partner with leaders and cross-functional teams across Marketing, Compliance, MarTech Experiences (ECMX) and other areas to ensure seamless campaign delivery</li><li>Team Leadership &amp; Enablement: Lead a core team of four colleagues while supporting over 120+ marketing colleagues on MET with tools and resources needed to deliver high impact marketing campaigns with excellence</li><li>Process Innovation: Implement net-new broadscale marketing strategies – evaluating goals, investigating enablement limitations, and developing new processes for successful launch. Additionally, partner with marketing operations teams to innovate marketer experiencesMinimum Qualifications: </li><li>Previous experience in marketing execution, marketing strategy and/or capabilities</li><li>Project management expertise, balancing short and long-term needs to drive projects to completion across many teams, functions and levels</li><li>Impressive planning and organization skills with the ability to lead highly interdependent, complex initiatives and keep various workstreams on track</li><li>Excellent collaborator with outstanding verbal and written skills to independently influence across and upwards</li><li>Experience with and passion for cross-team leadership and collaboration, establishing a team culture committed to learning, development, and accountability</li><li>Experience with inclusive recruiting/hiring practices, organizational effectiveness, or training curriculum development preferred</li><li>Bachelor's Degree Required, Masters preferred&nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

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