Description:
JOB SUMMARY
The Network Technician provides technical support for the organization’s network infrastructure, assisting with installation, maintenance, troubleshooting, and documentation. This position ensures stable daily network operations and serves as a front-line resource for connectivity issues, working under the direction of senior IT personnel. This position reports to the Manager, Information Technology Operations.
ESSENTIAL JOB FUNCTIONS:
- Install, configure, and maintain network hardware such as switches, routers, cabling, wireless access points, and related components.
- Respond to and resolve Tier I–II network connectivity issues for staff across all facilities.
- Monitor and report on network performance, uptime, and alerts; escalate issues when necessary.
- Assist Network Engineers with network upgrades, new deployments, and planned maintenance activities.
- Perform routine tasks including port activation, patch panel management, equipment labeling, and firmware updates.
- Troubleshoot LAN/WAN, Wi Fi, VPN, and basic firewall-related issues.
- Maintain accurate documentation of configurations, network maps, change logs, and inventory.
- Support end users by identifying and addressing network-related problems affecting systems, devices, or applications.
- Coordinate with vendors and service providers to resolve basic service or equipment concerns.
- Ensure compliance with organizational IT policies, security standards, and change management procedures.
MINIMUM REQUIREMENTS TO PERFORM WORK:
- Associate degree in Information Technology, Computer Science, Networking, or related field; equivalent experience accepted.
- CompTIA Network+ or equivalent certification preferred.
- One to two years of experience supporting network systems, devices, or structured cabling.
- Working knowledge of TCP/IP, DNS, DHCP, switching, Wi Fi technologies, and network troubleshooting tools.
Specific License or Certification Required:
- Valid South Carolina driver’s license.
Knowledge, Skills, & Abilities:
- Solid understanding of basic networking concepts and best practices.
- Ability to diagnose and resolve connectivity issues efficiently.
- Strong customer service and communication skills.
- Ability to follow established procedures and work under direction of senior technical staff.
- Effective time management and attention to detail.
- Ability to maintain confidentiality with sensitive infrastructure information.
PI285896237