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Title: Administrative Assistant II
Salary Range: 31,680.00
Contract Term Length:&nbsp;12 Months
Standard Hours:&nbsp;37.5
Work Location:&nbsp;On-Site
FLSA Status: Non-Exempt
College: Elizabethtown Community &amp; Technical College
Campus Location: Elizabethtown CTC
Department: Nursing Department
Total Rewards
Elizabethtown Community &amp; Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:
<ul>
<li>Exceptional health care, vision, dental coverage for you and your family</li>
<li>Tuition reimbursement/waiver for you, your spouse, and dependents</li>
<li>403(b) retirement plan: a 5% employee contribution receives a 10% employer match</li>
<li>Vacation/Sick Time</li>
<li>Work-Life Balance</li>
<li>9.5 Paid Holidays</li>
<li>2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions</li>
<li>Employee Assistance Program</li>
</ul>




Job Summary
ECTC is seeking an Administrative Assistant II for the Nursing Department to provide service for administrators, faculty, students, and the public.




Job Duties:
• Serves as office manager for the Nursing office suite and assists Nursing faculty. • Assists and advises the public on the nursing program requirements by phone, email, walk-in, etc. • Purchases supplies and equipment and maintains department budget. • Updates and maintains student A.D.N. departmental record showing progress of program requirements. • Attends A.D.N. Faculty and A.D.N. Department Advising Committee meetings and prepares meeting minutes. • Assists in the collection of and maintains statistical data for the A.D.N. Program. • Assists in preparing and typing reports for the Kentucky Board of Nursing and the Accreditation Commission for Education in Nursing. • Coordinates student preadmission conferences, Orientation Day, Blood Drives, etc. • Coordinates and maintains records for the six-month survey program for the A.D.N. graduates and their employers. • Other duties as assigned by the Supervisor. 




Minimum Qualifications:
Associate’s Degree and 1 year experience or equivalent (High School Diploma and 3 years experience). &nbsp;




Preferred Qualifications:
Additional Skills Requested:
Successful Candidates should demonstrate: • A working knowledge of word processing, database, and/or spreadsheet applications is required. • Ability to accurately apply and explain policies, procedures, and record systems. • Ability to interact with students, staff, and the public in a pleasant, tactful, and courteous manner. • Effective communication skills, oral and written. • Ability to work under pressure and meet deadlines. • Maintain accurate records and maintain confidentiality. • Successful operation of standard office equipment such as fax, computer, telephone, and copy machines. • Ability to convey technical information to a diverse population of students, staff, and the public. • Skills to handle walk-in, phone, and internet requests in a fast-paced, high-volume environment. 




Employee Rights -&nbsp;<a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf" target="_blank">Employee Polygraph Protection Act</a>
Equal Opportunity Employer -&nbsp;The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.

Kentucky Community and Technical College System


      Administrative Assistant II
    

Title: Project Assistant (TRIO Student Support Services) 
Salary Range: $12.00-$14.00/ Hour 
Contract Term Length:&nbsp;Not Applicable; Part-Time Temporary, Grant-Funded position.&nbsp;
Standard Hours:&nbsp;22.5
Work Location:&nbsp;On-Site
FLSA Status: Non-Exempt
College: Maysville Community &amp; Technical College
Campus Location: Maysville Campus&nbsp;
Department: TRIO: Student Support Services




Job Summary
TRIO Student Support Services is hiring a Project Assistant to provide administrative support including answering phones, managing correspondence, maintaining records and data, preparing reports and materials, and assisting with student travel and project activities. This is a part-time position and will be classified as temporary. 




Job Duties:
-Answer telephone and receive visitors -Handle Student Support Services correspondence -Maintain participant files and data -Provide data entry support -Respond to inquiries about Student Support Services project(s) -Process Student Support Services project reports -Prepare Workshop materials -Maintain fiscal records, files, and reports -Maintain documentation for project administration -Assist in making arrangements for student travel and other Student Support Services activities 




Minimum Qualifications:
-Associate degree or higher -One year experience required, three years experiences preferred in office administration -Excellent communication skills and interpersonal skills -Strong word processing, spelling, grammar skills Filing, bookkeeping competency -Ability to relate to students &nbsp;




Preferred Qualifications:
-Experience with TRIO software preferred




Additional Skills Requested:
Clerical, administrative, office, communication, financial management




Employee Rights -&nbsp;<a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf" target="_blank">Employee Polygraph Protection Act</a>
Equal Opportunity Employer -&nbsp;The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.


      Project Assistant (TRIO Student Support Services)
    

Title: Part Time Administrative Assistant- Applied Technology Division
Salary Range: 13.00/hr.
Standard Hours:&nbsp;24 hours per week
Work Location:&nbsp;
FLSA Status: Non-Exempt
College: West Kentucky Community &amp; Technical College
Campus Location: West Kentucky Community &amp; Technical College
Department: Applied Technologies




Job Summary
Provide service for dean, faculty, and students of the WKCTC Applied Technologies Division.




Job Duties:
- Assist and advise the public on the AT division programs by phone, email, walk-in, etc - Purchase supplies and equipment and maintain departmental budgets - Assist in the collection of and maintain statistical data for the AT division &nbsp;-Assist in preparing and typing reports neccessary for program accreditations - Supervise any Work Study students in the division and maintain time sheets - Schedule and/or proctor student end of program exams - Assist with updating program guides - Attend division meetings and program advisory committee minutes, and prepare meeting minutes. - Other duties as assigned by Supervisor 




Minimum Qualifications:
Associate's Degree or High School Diploma and 2 years experience&nbsp;




Preferred Qualifications:
Associate's Degree and 2 years experience 




Additional Skills Requested:
- A working knowledge of word processing, database, and/or spreadsheet applications is required. - Ability to interact with students, staff, and the public in a pleasant, tactful and courteoud manner. - Effective communication skills, both oral and written. - Ability to work under pressure and meet deadlines. - Maintain accurate records and maintain confidentiality. - Ability to understand and accurately apply the WKCTC record keeping policies and procedures.




Employee Rights -&nbsp;<a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf" target="_blank">Employee Polygraph Protection Act</a>
Equal Opportunity Employer -&nbsp;The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.


      Part Time Administrative Assistant- Applied Technology Division
    

Title: Practical Nursing Instructor Maysville
Salary Range: $4,400.00/mo.
Contract Term Length:&nbsp;10 Months
Standard Hours:&nbsp;37.5
Work Location:&nbsp;On-Site
FLSA Status: Exempt
College: Maysville Community &amp; Technical College
Campus Location: Maysville Community College
Department: Health Science
Total Rewards
Maysville Community &amp; Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:
<ul>
<li>Exceptional health care, vision, dental coverage for you and your family</li>
<li>Tuition reimbursement/waiver for you, your spouse, and dependents</li>
<li>403(b) retirement plan: a 5% employee contribution receives a 10% employer match</li>
<li>Vacation/Sick Time</li>
<li>Work-Life Balance</li>
<li>9.5 Paid Holidays</li>
<li>2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions</li>
<li>Employee Assistance Program</li>
</ul>




Job Summary
Provides instructions to students in both theory and practice for Nursing Program on the Maysville Campus. Prepares lesson plans and maintains records and reports on students' attainment and progress. Maintains order and discipline. Keeps abreast of technical changes in the field and keeps the program updated. Participates in professional development activities to improve teaching skills and technical expertise. Provides follow-up services to assist in student placement, improved courses of instruction, and promote public relations.




Job Duties:
The instructor will be responsible for classroom lecture, supervising students in the college laboratory and clinical areas associated with the Practical Nursing Program. Additional duties will include academic advising, committee work, internal and external service and professional development.




Minimum Qualifications:
Experience: Two years full time or equivalent experience as a registered nurse in the hospital setting within the immediate past five years. Education Requirements: Associate Degree in Nursing. Current active, unencumbered licensure as a registered nurse in the State of Kentucky. Willingness to complete BSN within 3 years &nbsp;




Preferred Qualifications:
BSN / MSN preferred Note: Tuition assistance to specific colleges and universities may be available upon hire for BSN to MSN credential 




Additional Skills Requested:
Employee Rights -&nbsp;<a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf" target="_blank">Employee Polygraph Protection Act</a>
Equal Opportunity Employer -&nbsp;The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.


      Practical Nursing Instructor Maysville
    

North Idaho College is seeking a dedicated and dynamic Assistant Professor of Mathematics to join our faculty in a full-time, tenure-track role. This position plays a vital part in preparing students for success by teaching a range of mathematics courses, which may include general education math, technical math, or statistics. As an instructor, you will teach at least 15 credits, maintain office and campus hours to support student success, and advise students using established college procedures. You will design engaging syllabi, select affordable and effective learning resources, and assess student learning outcomes to continually refine instruction. In addition, you'll contribute to curriculum development, participate in college committees, support student recruitment, and mentor adjunct faculty.&nbsp; The ideal candidate will bring proven classroom leadership, a passion for fostering student enthusiasm in mathematics, and the ability to teach diverse learners using innovative methods. Strong communication skills, proficiency with technology and instructional tools, and sensitivity to the needs of students from all backgrounds are essential. If you are highly motivated, student-centered, and eager to contribute to the mission of a comprehensive community college, we invite you to apply and help expand access to high-quality math education. <a href="https://www.nic.edu/hr/benefits/" target="_blank">Enjoy excellent benefits, including retirement&nbsp;</a>&nbsp; 9 sick days per year 2 personal days per year Tuition assistance Job Description linked below:&nbsp;(some job boards may not include active links so please click Apply Now on the NIC website or go to&nbsp;<a href="http://www.nic.edu/jobs" target="_blank">www.nic.edu/jobs</a>&nbsp;to see full details);&nbsp; &nbsp;<a href="https://secure.dc4.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMt2VvGsNVGL5kwntj7aC_05JgarPDLmJ8U7MVdomkSsQ7HX-6UOsEmWYXy-1dvmeFoimoEPY7gu45EUkyg7zdVXR523BkawzhaGvQn-wvuYdE6sQDdxPMgKbyfXmUPkMaXu7o6_hcukF17q4bIGXoKeg%7e%7e" target="_blank">Assistant Professor - Math.docx</a> Minimum Qualifications Master's degree in Mathematics, Mathematics Education, Statistics, or related field required. Demonstrated sensitivity to the needs of students, faculty, and staff from multi-cultural backgrounds. Starting pay range:&nbsp;$52,359 - $72,670 <a href="https://www.nic.edu/hr/salary-structures/" target="_blank">To see full Faculty Pay Grade Salary Structures click here</a> Work Site Location: Coeur d' Alene Campus Work Schedule: This position has summers off!&nbsp;Regular schedule is mid-Aug to mid-May with pay and benefits over 12 months. Employment is contingent upon successful completion of background check and proof of degree if required&nbsp;for this position.&nbsp; Application materials include:&nbsp;&nbsp;resume, cover letter, and unofficial transcripts&nbsp; Applications ONLY accepted through the North Idaho College Website! Advertised: October 01, 2025Applications close: October 17, 2025 11:55 PM

North Idaho College

Assistant Professor - Math

Join North Idaho College in supporting the future of healthcare education through innovative simulation technology. As a Simulation Operations Specialist, you'll ensure the seamless operation of our Simulation Center by managing specialized systems, supporting faculty, and helping students gain hands-on, real-world learning experiences. In this role, you will serve as an administrator for simulation and virtual healthcare technology, including medication systems and simulation software. You'll be instrumental in preparing and running simulation-enhanced courses, programming and troubleshooting scenarios, and maintaining detailed documentation to guide faculty and staff. Beyond day-to-day operations, you'll collect and analyze instructional and system data and collaborate with faculty to design learning experiences aligned with industry best practices. You'll also manage scheduling, inventory, and system updates while serving as the go-to resource for training and technical support. We're looking for someone with strong technical expertise, excellent problem-solving abilities, and a customer-service mindset. Success in this position requires advanced skills in analyzing, installing, and troubleshooting software, hardware, and healthcare technology, along with proficiency in Microsoft Office and learning new systems quickly. Strong communication, logical reasoning, and the ability to train others are essential, as is a collaborative, positive approach to working with faculty, students, and external partners. If you thrive at the intersection of technology and education and are motivated by supporting student success in healthcare, we invite you to bring your skills to our team. <a href="https://www.nic.edu/hr/benefits/" target="_blank">Enjoy excellent benefits, including retirement&nbsp;</a>&nbsp; 15 vacation days per year 12 sick days per year 14 paid holidays Tuition assistance Job Description linked below:&nbsp;(some job boards may not include active links so please click Apply Now on the NIC website or go to&nbsp;<a href="http://www.nic.edu/jobs" target="_blank">www.nic.edu/jobs</a>&nbsp;to see full details);&nbsp; &nbsp;<a href="https://secure.dc4.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMtIq_-cu6ADwtAFSbHU7FFiHC2v1DLhvxYZ-kVFt6FX4lNEAUGjnTV_sQ9UPwP5uO7qRe1ZIu1e3-aa1OJuYcwIsC1swHNSwfIlVp6pDnWgQsOTfHV-Rt4PBaUA9Faknyfwxh3eFP50YSPOUaRR8jYQA%7e%7e" target="_blank">Simulation Operations Specialist.docx</a> Minimum Qualifications Associate's degree or Applied Associate's Degree or Certification from a two-year college or professional/technical school or program and a minimum of two years related experience and/or training; or equivalent combination of education and experience. Experience to include systems administration, troubleshooting technology, technical support, and training. Starting pay range:&nbsp;$65,223 - $78,267 Pay Grade: P8<a href="https://www.nic.edu/hr/salary-structures/" target="_blank">To see full Professional Pay Grade Salary Structures click here&nbsp;</a> Work Site Location: Coeur d' Alene Campus Work Schedule:&nbsp;typical college hours are Mon-Thurs 7:30-5:00, Fri 7:30-2:30 Employment is contingent upon successful completion of background check and proof of degree if required&nbsp;for this position.&nbsp; Application materials include:&nbsp;&nbsp;resume, cover letter Applications ONLY accepted through the North Idaho College Website! Advertised: October 01, 2025Applications close: October 17, 2025 11:55 PM

Simulation Operations Specialist

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Java/Mainframe Developer in Durham, NC and Westlake, TX! Do you have a passion for developing software using cutting edge frameworks? Then this may be the job for you, Fidelity Brokerage Technology is looking for a Principal Software Engineer who has experience developing Java applications and is capable of developing enterprise applications for our fixed income and forex financial platforms. The Expertise and Skills You Bring <ul> <li> Bachelor’s degree in Computer Science or equivalent. </li><li> 10+ years of experience developing multi-tier distributed application and Mainframe experience </li><li> Expert level knowledge of REST API development </li><li> Demonstrated expertise MQ /Kafka technology to develop and support data ingestion services </li><li> Experience in developing applications that use multi-threaded processing. </li><li> Familiarity using financial messaging protocols like FIX. </li><li> Familiarity with GIT workflow for code check-ins and review </li><li> /deployment tools and techniques like Jenkins, TerraCore, Concourse, Docker etc. </li><li> You have good knowledge of mainframe legacy systems and technology, particularly MQ messaging, CICS, Cobol, VSAM and DB2 databases. </li><li> Knowledge of migrating mainframe applications to the cloud based distributed systems </li><li> Strong software experience in developing and a proven track record of delivering full-stack cloud-based applications. </li><li> Demonstrated expertise in various relational and non-relational database technologies (ideally Oracle/Redis/Aerospike/DynamoDB) </li><li> Experience in UI Development with technologies like Angular, React and others is a big plus. </li><li> You are comfortable working in an Agile software delivery environment, with exposure to continuous integration and continuous delivery tools. </li><li> You have a passion for clean, maintainable code and are always looking to improve your engineering skills in fast-paced, ambiguous environments. </li><li> Learning and adapting new concepts &amp; technologies quickly and implementing them successfully. </li><li> Understanding of fundamental design principles for building a modular and scalable platform. </li><li> You build positive relationships with team members and have excellent verbal and written communication. </li><li> Good communication skills, problem solving skills, and a highly professional attitude are essential for this role. </li></ul> The Team Fixed Income, FX and Syndicate team is committed to providing innovative solutions in the financial domain. As a Senior Software Engineer you will be applying your strong software development and test automation skills to design, develop, test, deploy, maintain and improve Fidelity customer-facing software solutions. Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Fidelity TalentSource

Senior Java/Mainframe Developer

Job Description This End User Support position provides end-user technology support for the Fidelity Investments Boston, Mass. location. Fidelity has over 70,000 associates across multiple US locations. This job role is 100% onsite and the support ratio is 1000 associates to 1 End User Support role. This support role provides technology support for computers, monitors, printers, phones, accessories, and audio/visual equipment. Troubleshooting includes Microsoft Operating Systems, MS Office applications, MAC IOS support, and many other external and internally built applications. Responsibilities: <ul> <li>Support and maintain fleet of laptops, monitors, cameras, docking stations, printers, telephony</li> </ul> <ul> <li>Analyze and resolve end-user hardware, software and connectivity issues </li> </ul> <ul> <li>Configure workstations for new users and upgrades existing equipment and software</li> </ul> <ul> <li>Configuration/reconfiguration of hardware, including workstations and printers</li> </ul> <ul> <li>Work closely with peers and team members to quickly resolve issues </li> </ul> <ul> <li>Identify, troubleshoot, and diagnose issues </li> </ul> <ul> <li>Differentiate between hardware and software problems and apply appropriate solution</li> </ul> <ul> <li>Provide support and set up for video conference events</li> </ul> <ul> <li>Leverage telemetry tools such as NexThink to quickly resolve technical issues </li> </ul> <ul> <li>Perform routine deskside surveys to ensure all work locations are setup with the standard equipment</li> </ul> <ul> <li>Work in a change-controlled environment </li> </ul> <ul> <li>Adhere to internal reporting processes, logistics processes and escalation procedures that fall under internal Audit controls </li> </ul> <ul> <li>Support work outside of regular hours in order to accommodate business needs</li> </ul> <ul> <li>Accommodate rapidly changing requirements and non-standard requests once approved</li> </ul> <ul> <li>Troubleshoot complex issues in a 1:1 walk up, scheduled visit or via a deskside visit while providing positive customer experience </li> </ul> <ul> <li>Meet Service Level Targets - Timely and accurate execution of service requests &amp; incident tickets.? Minimum 8 tickets per day – Incidents ticket closure targets 75% 1st day, 90% 3rd day, 100% 10 day for all service requests </li> </ul> <ul> <li>Participate in a scheduled OnCall rotation. OnCall support is provided 365 days a year. The required response time to call out is 30 minutes. Arrival onsite within a 3-hour window </li> </ul> <ul> <li>Deliver outstanding Customer Service by utilizing a high level of interpersonal skills to understand the problem, implement solutions, and provide closure to end-user's issues. Customer Satisfaction Target is a 4.7 out of 5 based on customer surveys </li> </ul> <ul> <li>Knowledge of local LAN infrastructure </li> </ul> Skills and Knowledge: <ul> <li>Proficient in use of device building/service tools– Microsoft Autopilot, Active Directory, Intune vSphere, JAMF </li> </ul> <ul> <li>Knowledgeable of basic networks topology, switches, routers, etc </li> </ul> <ul> <li>Proficient supporting hardware and software on Windows OS &amp; MAC IOS devices </li> </ul> <ul> <li>Properly prioritize daily activities and manage time appropriately - Maximize daily activities to gain maximum customer benefit </li> </ul> <ul> <li>Strong written and verbal communication skills </li> </ul> <ul> <li>Ability to think independently, organize, prioritize, multitask and execute on assignments </li> </ul> <ul> <li>Develops and enhances customer relationships </li> </ul> <ul> <li>Exhibits positive attitude, works well with other team members, business partners, can do attitude</li> </ul> Education and Experience <ul> <li>Associate degree or equivalent with 2-3 years knowledge of computer hardware, operating systems, and network WLAN/LAN support </li> </ul> <ul> <li>Industry acknowledged certificates such as CompTIA? A+ , Network +, Google IT Support, or Cisco CCNA are a plus. </li> </ul>

End User Technician

Job Description This End User Support Specialist position provides end-user technology support for the Fidelity Investments San Francisco, CA location. Fidelity has over 70,000 associates across multiple US locations. This job role is 100% onsite and the support ratio is 1000 associates to 1 End User Support Specialist role. This support role provides technology support for computers, monitors, printers, phones, accessories, and audio/visual equipment. Troubleshooting includes Microsoft Operating Systems, MS Office applications, MAC IOS support, and many other external and internally built applications. Responsibilities: <ul> <li>Participate as a subject matter expert – Accountable for product updates, timely information sharing, working with problem management to provide data aggregation for root cause analyzation. </li><li>Provide mentorship and act as an escalation point to junior End User personnel </li><li>Lead local IT projects </li><li>Identify, track, troubleshoot and diagnose ongoing issues; provide recommendations, communicate effectively and follow through on resolution. Provide feedback/update relevant knowledge management articles </li><li>Support and maintain fleet of laptops, monitors, cameras, docking stations, printers, telephony, network infrastructure and wireless LAN </li><li>Elevated proficiencies working in a change-controlled environment - Including opening changes utilization the change management schedule </li><li>Analyze and resolve end-user hardware, software and connectivity issues which could be more complex in nature </li><li>Configure workstations for new users and upgrades existing equipment and software </li><li>Configuration/reconfiguration of hardware, including workstations and printers </li><li>Work closely with all levels of IT and other business partners to quickly resolve issues. </li><li>Differentiate between hardware and software problems and apply appropriate solution or engage the problem management teams </li><li>Provide support and set up for video conference events and basic AV equipment configuration </li><li>Leverage telemetry tools such as NexThink to quickly resolve technical issues </li><li>Perform routine deskside surveys to ensure all work locations are setup with the standard equipment </li><li>Adhere to internal reporting processes, logistics processes and escalation procedures that fall under internal Audit controls </li><li>Support work outside of regular hours to accommodate business needs </li><li>Accommodate rapidly changing requirements and non-standard requests </li><li>Troubleshoot complex issues in a 1:1 walk up, scheduled visit or via a deskside visit while providing positive customer experience </li><li>Meet Service Level Targets - Timely and accurate execution of service requests &amp; incident tickets. Minimum 8 tickets per day – Incidents ticket closure targets 75% 1st day, 90% 3rd day, 100% 10 day for all service requests </li><li>Participate in a scheduled OnCall rotation. OnCall support is provided 365 days a year. The required response time to call out is 30 minutes. Arrival onsite within a 3-hour window. </li><li>Deliver outstanding Customer Service by utilizing a high level of interpersonal skills to understand the problem, implement solutions, and provide closure to end-users' issues. Customer Satisfaction Target is a 4.7 out of 5 based on customer surveys </li></ul> Skills and Knowledge: <ul> <li>Advanced knowledge in the use of device building/service tools– Microsoft Autopilot, Active Directory, Intune VSphere </li><li>Thorough knowledge of campus infrastructure, networks topology, TCP/IP, VLANs, and LAN/WLAN interfaces </li><li>Advanced knowledge supporting hardware and software on Windows OS &amp; MAC IOS devices </li><li>Properly prioritize daily activities and manage time appropriately - Maximize daily activities to gain maximum customer benefit </li><li>Excellent written and verbal communication skills </li><li>Enhanced self-autonomy to work independently to organize, prioritize, multitask and execute on assigned tasks </li><li>Exhibits positive attitude, works well with other team members, business partners, can do attitude, and influences other team members </li><li>Exhibits positive attitude, works well with other team members, business partners, can do attitude </li><li>Ability to coordinate with outside vendors </li></ul> Education and Experience <ul> <li>Associate degree or equivalent and 5 years' experience with computer hardware, operating systems, and network WLAN/LAN support </li><li>Industry acknowledged certificates such as CompTIA A+ , Network +, Google IT Support, or Cisco CCNA is a plus. </li></ul> The hourly pay rate range for this position is $35.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors

Scrum Master The Role As a Scrum Master, you’ll be a part of highly collaborative, cross-functional Scrum teams within the Fidelity Brokerage division of Fidelity. You will advise and lead Squads on Agile values, practices, and processes to ensure they are fully functional, productive, and focused on Sprint goals. Everyone craves a way of working that empowers them to unleash their best work and inspire better futures for more people. Our way of working will enable you to deliver what matters most to our business, our clients, and our Associates. By being wired for speed and innovation with support, coaching, and a regular dose of inspiration, your skill sets will be applied to our initiatives, providing you the opportunity to quickly make a difference in our customers’ lives! The Expertise and Skills You Bring <ul> <li>Strong proficiency and experience with encouraging Agile behaviors, reinforcing practices, norms and routines, and supporting overall Squad performance and efficiency </li><li>Excellent understanding and previous application of Agile/Scrum Fundamentals – WHY and HOW </li><li>Proficient with Agile enabling tools like Jira/Jira Align </li><li>Ability to identify team improvement opportunities and look externally for best practices to support continuous improvement </li><li>Strong proficiency in facilitiating and coordinating logistics for Agile routines and practices, e.g., Backlog Refinement, Planning, Daily Scrum, and Retrospectives </li><li>Proficient in ensuring healthy backlogs are maintained and accurately balanced across team members </li><li>Proficient in producing, maintaining, updating, and explaining process metrics and artifacts to ensure understanding of how efficiently and effectively Squads are operating, and accurate and clear communications to Squads and their partners </li><li>Excellent experience partnering with other Scrum Masters and working across multiple Squads contributing to the same initiatives </li><li>Demonstrated experience working in a technology delivery environment </li><li>Bachelor’s degree/undergraduate degree/equivalent experience required </li><li>Scrum certification required (CSM or PSM) </li></ul> The Team Fidelity Brokerage Delivery Enablement is a team of Scrum Masters, Delivery Program Managers, and Agile Coaches who partner with leaders &amp; teams to inspect, adapt &amp; mature high-impact delivery solutions, cultivate an empowered delivery culture with insights, coaching &amp; enablement, and champion continuous improvements that guide us toward business agility. We arefocused on building a highly integrated organization, aimed at maximizing value delivery for Fidelity Brokerage. Our core capabilities include delivery insights, delivery planning &amp; alignment and delivery coaching.

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