Heartland Technology Group
Description:
Description:
Position Summary:
The Collaboration Engineer will develop, implement, and support collaboration related services and solutions for consulting clients. Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution.
Roles and Responsibilities/ Essential Functions:
- Work as a member of the HBS Collaboration Team that provides consultative and proactive project support to HBS’s account base. Contribute to and impacts the assigned customer accounts positively.
- Collaborate across multiple internal teams to ensure successful and timely delivery of the scope of work.
- Contribute to product selection, configuration standards, and best practices and educate the sales team members on these products and services to enhance the sales process.
- Provide support, maintenance, and administration for HBS’ customers.
- Work in a team atmosphere between regional and virtual practices while at all times maintaining a professional and respectful demeanor.
- Provide time estimates and project scopes for systems related projects.
- Maintain current vendor/industry specific certifications and stay current on new products and solutions.
- Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves.
Competencies:
- Accountability - Ability to accept responsibility and account for his\her actions.
- Adaptability - Ability to fit into a changing environment.
- Ambition - Extent that an individual demonstrates drive and initiative in seeking personal advancement or recognition.
- Decision Making - Selecting an effective course of action while controlling resources and expenditures.
- Detail Orientated - Ability of an individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
- Ethical - Ability to be guided by the company’s accepted principles of moral conduct.
- Organized - Ability of an individual to be structured and methodical in working skills.
- Persistence - Ability to continue in a course of action in the face of adversity.
- Technical Aptitude - Ability to relate to topics which require and understanding or specialized knowledge.
Required Experience:
- 6 months to 1 year in a technical related field, internship, or equivalent
Preferred Experience:
- At least one year in a technical related field
- Experience working as a consultant
Required Skills, Education and/ or Certifications:
- Associates degree, equivalent certifications or equivalent work experience
- CCNA or Equivalent
- Working knowledge of one of the following Collaboration solutions (Cisco On Prem and/or Webex, Zoom Calling, Microsoft Teams Voice)
Preferred Skills, Education and/ or Certifications:
- Bachelor’s Degree or equivalent education/certifications
- CCNP, CCA-V, VCA-DCV, MCA
- Microsoft Teams Voice Certification (MS-721)
- Zoom Competencies
- Cisco Webex Calling Professional
Equal Opportunity Employer - Including Disabled and Veterans
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