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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The VP Data Management and Data Governance is responsible for data management and stewardship functions across the Enterprise Technology Services organization. This includes Accounts Receivable, Loyalty, Banking, Digital Acquisition, Customer and Technology platforms. Working closely with the Enterprise Data Office, the VP will be responsible for the strategic direction, implementation, and execution of data governance and data management initiatives across all data risk disciplines.In addition, this role will matrix manage Technology Product and Engineering staff as required where those staff perform Data Custodian functions.Key Responsibilities:<ul><li>Strategic Leadership: Develop and execute a comprehensive data management and governance strategy that supports the Enterprise Technology Services goals, regulatory requirements and business objectives, in line with Enterprise Data Management strategy and policy requirements. Engage with senior leadership and key stakeholders to communicate data management and governance initiatives and progress.</li></ul><ul><li>Data Governance: Establish and enforce data governance policies, standards, and procedures to ensure data quality, integrity, and compliance in collaboration with the Enterprise Data Office.</li></ul><ul><li>Data Management: Oversee the implementation and management of Data Management solutions including data cataloging, classification, lineage and integration for structured and unstructured data</li></ul><ul><li>Collaboration: Partner with Product and Engineering teams where they perform data custodian functions. Partner with the Information Security team to ensure that the organization meets the required Data Protection objectives.</li></ul><ul><li>Issue Management: Identify and mitigate data risks, issues and incidents ensuring compliance with data-related regulations and policies.</li></ul><ul><li>Team leadership:Oversee and mentor the ETS Data Management &amp; Governance team, supporting their professional growth and ensuring their work aligns with the organization's goals.</li></ul><ul><li>Regulatory: Partner with the Enterprise Data Office to ensure all Data Governance Laws and Regulations are met. Ensure Data Management &amp; Governance risks and controls are documented, tested and reported in line with company policies.&nbsp;</li></ul>Qualifications:<ul><li>5+ years of experience leading large-scale enterprise data initiatives, including at least 3 years in formal data governance and/or data management leadership.</li></ul><ul><li>Proven track record of designing and executing data strategies that deliver measurable business value.</li></ul><ul><li>Expanded GSIB (Global Systemically Important Bank) or Large Financial Institution (LFI) Experience. Experience with regulatory compliance, data risk management, data breach reporting, and issues management.</li></ul><ul><li>Senior-level program management experience with global, cross-functional stakeholders and business units.</li></ul><ul><li>Demonstrated ability to operate in ambiguity and develop solutions for complex challenges (white space problem solving).</li></ul><ul><li>Strong understanding of data governance frameworks, data management tools, and best practices (e.g., metadata, lineage, data quality).</li></ul><ul><li>High-caliber communication and storytelling skills, capable of engaging senior leaders and broad audiences.</li></ul><ul><li>Demonstrated learning agility, integrity, and decisiveness under pressure.</li></ul><ul><li>Professional certification in data governance or management (e.g., CDMP, DCAM) strongly preferred.</li></ul>Preferred Skills:<ul><li>Experience with data management tools such as Collibra, or similar.</li></ul><ul><li>Strong analytical and problem-solving skills.</li></ul><ul><li>Ability to drive change and influence stakeholders at all levels of the organization.</li></ul><ul><li>Expertise of data management, data governance for international banking regulations.</li></ul><ul><li>Positive, collaborative leadership style with a winning mindset and ability to communicate effectively with all levels of the company.</li></ul><ul><li>Comfortable with experimentation and learning from failure; embraces a growth mindset.</li></ul>Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

VP Data Management and Data Governance – Enterprise Technology Services

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The position of ServiceNow IRM Engineer will be a part of a dynamic and growing team within the GRCT organization at American Express.The successful candidate will be responsible for designing scalable and optimal solutions across the Compliance &amp; Risk domains with hands on configuring in the Service Now platform as well as groundbreaking technology to offer the best solution to support the business needs.They will provide ServiceNow experience, using Business and Technology knowledge to help develop and implement business partner strategies on time and within budget. The candidate will engage in a wide range of activities across the portfolio, supporting functional capabilities and working primarily with other Engineers, Product Owners, Staff Architects and Staff Engineers.Responsibilities:<ul><li>Responsible for the timely development and deployment of project tasks and may be involved in all aspects of the development life cycle, from requirements analysis and design through development, testing, implementation, and documentation.</li><li>Develops technology/implementation design documentation.</li><li>Provides estimates for design, build, test, and implementation tasks.</li><li>Undertakes regular build/testing of code and contributes to peer code reviews.</li><li>Assists with updates to implementation specification/implementation documentation.</li><li>Works with agile champions and release train engineers to prepare configurations for production.</li><li>Involved in unit, integration, and user acceptance testing - reviews test scripts; aligns with testing automation and wider testing strategy.</li><li>Provides inputs to product owners with recommendations to drive towards clean design and shared success.</li><li>Participate in a scrum ceremony and use agile principles and tools including Rally.</li></ul>Minimum Qualifications:<ul><li>3+ years hands-on experience in ServiceNow including Integrated Risk Management (IRM) solutions/components</li><li>Hands-on experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations and CMDB.</li><li>Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Jelly scripting, Angular JS.</li><li>Excellent verbal and written communication skills demonstrated by the ability to present complicated technology solutions to multiple audiences, from the technology team to Senior leaders.</li><li>An understanding of GRC/IRM industry trends</li><li>Overall 3+ years of software development experience.</li><li>BS or MS Degree in Computer Science, Computer Engineering, or other technology subject areas.</li></ul>Preferred Qualifications:<ul><li>Working knowledge of GCP.</li><li>Prior technology experience of systems analysis/programming.</li><li>Experience writing/initiating JS utilities.</li><li>ServiceNow Certified System Administrator.</li><li>Conceptual architecture knowledge.</li><li>3+ years Agile experience as well as hands on Scaled Agile Framework experience.</li><li>Machine Learning or Generative AI knowledge is a plus, not mandatory.</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Software Engineer, ServiceNow IRM - Global Risk & Compliance Technology

<h3>Job Description:</h3><h3>The Role </h3>As a member of the User Experience Research Team, you will contribute to Fidelity’s future growth by understanding people and their needs. Your research will inform and inspire our business and design leaders to improve current offerings and develop new products that help people achieve their financial goals. You will plan and conduct various types of qualitative and quantitative customer research, identify problems from the user’s point of view, develop insights and opportunity areas, and test new ideas for product-market fit. This role requires an experienced individual with proven ability to impact user outcomes and business strategy who will immerse themselves in a product area and drive projects to completion with little oversight. <h3>Responsibilities </h3>As a Principal UX Researcher, you will: <ul><li>Own an area of focus in which you identify and prioritize the research that will most effectively drive user and business outcomes </li></ul><ul><li>Engage daily with Product, Design, and Content stakeholders to understand priorities and key initiatives </li></ul><ul><li>Scope qualitative and quantitative research studies with stakeholders to define objectives, research questions, constraints, and most efficient/effective approach </li></ul><ul><li>Execute project work independently </li></ul><ul><li>Share insights &amp; recommendations with stakeholders, ensuring that recommendations influence product strategy and design decisions and improve business and user outcomes </li></ul><ul><li>Contribute to the UX Research community by participating in initiatives that improve our practices and processes </li></ul><h3>Your Expertise &amp; Skills </h3><ul><li>7+ years of proven experience conducting/leading Design Research/ User Experience Research efforts. Bachelors and/or Masters in Design, Human Factors, Psychology, and/or related field highly preferred </li></ul><ul><li>Proven ability to design and execute qualitative and quantitative research methods, including 1:1 interviewing, concept testing, usability testing, heuristic evaluation, and survey design </li></ul><ul><li>Experience with the Jobs to Be Done framework </li></ul><ul><li>Ability to recommend appropriate research method &amp; approach, based on objectives and constraints </li></ul><ul><li>Ability to rapidly scope, execute, and deliver results with minimal oversight </li></ul><ul><li>Strong written and verbal communication skills, with ability to rapidly analyze research data and share insights and recommendations succinctly, with a strong point of view and actionable takeaways </li></ul><ul><li>Curiosity and confidence to ask questions that will uncover stakeholders’ true research needs </li></ul><ul><li>Excellent interpersonal skills to influence and build trust with users and stakeholders in product, design, and content </li></ul><ul><li>Ability to pivot in a complex environment </li></ul><ul><li>Ability to tie research insights and recommendations to business needs and problems </li></ul><ul><li>Growth mindset – a strong desire to learn and improve, willingness and ability to give and receive feedback that improves deliverables and outcomes </li></ul><ul><li>Familiarity with analytics and in-market experimentation preferred </li></ul><ul><li>Business expertise: ability to understand business drivers and provide research consultation </li></ul><ul><li>Ability to challenge traditional assumptions about UX Design and Research – seeking out, inventing, testing and sharing new directions and technologies </li></ul><ul><li>Ability to teach others about User Experience Research </li></ul>Note: Fidelity will not provide immigration sponsorship for this position.The Team Fidelity follows standard product-development frameworks that put user needs at the center of all that we do. As a Principal UX Researcher, you’ll be part of a 70-person Research &amp; Product Design Strategy community that identifies users’ unmet needs and guides Fidelity to build useful and usable digital products. Fidelity’s UXR leadership team is committed to coaching and advancing associates’ careers. UX Research is supported by a Research Ops team that manages recruitment, procurement, and project tracking. <h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Principal UX Researcher

<h3>Job Description:</h3>Senior UX Design Operations SpecialistThe Role Fidelity Investments is seeking a Senior UX Design Operations Specialist who thrives on solving complex problems and driving operational excellence. This role is ideal for a self-starter who can dig into data, identify inefficiencies, and create scalable solutions that streamline workflows and deliver actionable business value. This role supports Fidelity's User Experience Design team, and works across teams to improve clarity, consistency, and velocity in our UX practice, enabling designers to focus on what they do best—creating exceptional user experiencesThe Expertise and Skills You BringExperience<ul><li>4–6+ years of experience in UX Design Operations, Program Management, or a related field</li><li>Proven track record of implementing operational frameworks and tools across large organizations</li><li>Experience working in agile environments and supporting design teams at scale</li><li>Expertise in Jira and Jira Align</li><li>Familiarity with user-centered design and research practices is a plus</li></ul>Skills<ul><li>Strong program management and organizational skills</li><li>Self-starter with a proactive mindset and ability to work independently</li><li>Analytical thinker with the ability to dig into complex data to uncover insights and drive decisions</li><li>Skilled problem solver who can identify friction points and develop effective solutions</li><li>Ability to create and maintain visibility into who’s working on what across teams and business units</li><li>Adept at driving consistency in work tracking and reporting across BUs</li><li>Excellent communication and facilitation skills, with the ability to influence without authority</li><li>Strategic thinker with a bias toward action and continuous improvement</li><li>Comfortable liaising with cross-functional partners</li><li>Passionate about improving design velocity and operational efficiency</li><li>Demonstrates strong individual initiative while contributing meaningfully to team efforts.</li></ul>What You’ll Do<ul><li>Drive operational rigor across the UX organization</li><li>Develop and maintain programs that provide clarity on team responsibilities and workstreams</li><li>Create and enforce consistent tracking mechanisms across business units</li><li>Identify and remove barriers to design velocity</li><li>Analyze data to uncover inefficiencies and opportunities for improvement</li><li>Design and implement new processes and procedures that streamline operations and drive business value</li><li>Partner with leadership to address friction points and improve team workflows</li><li>Serve as a liaison to UXRADS and UXC, ensuring alignment and collaboration</li><li>Contribute to the culture and maturity of the UX Design Operations practice</li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior UX Design Operations Specialist

<h3>Job Description:</h3>The RoleWe’re looking for a talented and experienced Principal Front-End Developer to join our innovative team. In this role, you’ll contribute to the development and architecture of our design system—building scalable, reusable, and accessible UI components that power consistent user experiences across our products. You’ll provide technical leadership, cultivate collaboration, and help drive innovation in tooling, accessibility, and performance. Your contributions will have a multiplier effect—impacting all product squads and every touchpoint in our customer's journey.The ideal candidate is a proactive problem-solver with a passion for crafting thoughtful, user-centered solutions. This role requires confidence in designing system-wide architecture, working cross teams with developers, UX designers, business stakeholders, and architects to lead and bring ideas to life.The Expertise and Skills You Bring<ul><li>Bachelor's or master's degree in computer science, computer engineering, or equivalent, with at least 8 years of development experience.</li><li>Expert-level proficiency in web development, and a fundamental understanding of software design, data structures and algorithms is required.</li><li>Strong Leadership experience, such as experience with setting coding best practices and standards, and providing insightful peer reviews for code changes.</li><li>Expert-level knowledge of front-end architecture and frameworks using JavaScript, Typescript, Angular 16+, AG-Grid, High Charts, HTML, and CSS/SCSS.</li><li>Experience with accessibility and usability guidelines, including standards and regulations like WCAG, WAI-ARIA, and IAAP Certifications</li><li>Strong background in design systems, reusable component libraries, and Figma libraries with an understanding on how to build, maintain, and scale cohesive UI patterns across an organization.</li><li>Strong verbal and written communication skills, with the ability to understand and parse business logic into technical requirements, experienced in an agile scrum environment.</li><li>Proven ability and ease with iterative development, clear documentation practices, and close collaboration with design teams.</li><li>Expertise in evaluating and integrating emerging technologies.</li><li>Previous mentorship experience, guiding technical growth with peers.</li></ul>The TeamWe are an enthusiastic group of technologists dedicated to making a difference! Creativity and innovation are at the heart of what we do. The technology we build influences across our organizations, and is truly impactful to others. This team collaborates closely with design, product, and engineering leadership across the organization and enterprise to shape our evolving systems landscape.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Principal Front End Developer

This End User Support Specialist position provides end-user technology support for the Fidelity Investments Durham, NC location. Fidelity has over 70,000 associates across multiple US locations. This job role is 100% onsite and the support ratio is 1000 associates to 1 End User Support role. This support role provides technology support for computers, monitors, printers, phones, accessories, and audio/visual equipment. Troubleshooting includes Microsoft Operating Systems, MS Office applications, MAC IOS support, and many other external and internally built applications. Responsibilities: · Support and maintain fleet of laptops, monitors, cameras, docking stations, printers, telephony · Analyze and resolve end-user hardware, software and connectivity issues · Configure workstations for new users and upgrades existing equipment and software · Configuration/reconfiguration of hardware, including workstations and printers · Work closely with peers and team members to quickly resolve issues. · Identify, troubleshoot, and diagnose issues · Differentiate between hardware and software problems and apply appropriate solution · Provide support and set up for video conference events · Leverage telemetry tools such as NexThink to quickly resolve technical issues · Perform routine deskside surveys to ensure all work locations are set up with the standard equipment · Work in a change-controlled environment · Adhere to internal reporting processes, logistics processes and escalation procedures that fall under internal Audit controls · Support work outside of regular hours in order to accommodate business needs · Accommodate rapidly changing requirements and non-standard requests once approved · Troubleshoot complex issues in a 1:1 walk up, scheduled visit or via a deskside visit while providing positive customer experience · Meet Service Level Targets - Timely and accurate execution of service requests &amp; incident tickets. Minimum 8 tickets per day – Incidents ticket closure targets 75% 1st day, 90% 3rd day, 100% 10 day for all service requests · Participate in a scheduled OnCall rotation. OnCall support is provided 365 days a year. The required response time to call out is 30 minutes. Arrival onsite within a 3-hour window · Deliver outstanding Customer Service by utilizing a high level of interpersonal skills to understand the problem, implement solutions, and provide closure to end-user's issues. Customer Satisfaction Target is 4.7 out of 5 based on customer surveys · Knowledge of local LAN infrastructure Skills and Knowledge: · Proficient in use of device building/service tools– Microsoft Autopilot, Active Directory, Intune vSphere, JAMF · Knowledgeable of basic networks topology, switches, routers, etc. · Proficient supporting hardware and software on Windows OS &amp; MAC IOS devices · Properly prioritize daily activities and manage time appropriately - Maximize daily activities to gain maximum customer benefit · Strong written and verbal communication skills · Ability to think independently, organize, prioritize, multitask and execute on assignments · Develops and enhances customer relationships · Exhibits a positive attitude, works well with other team members, business partners, can do attitude Education and Experience · Associate degree or equivalent with 2-3 years knowledge of computer hardware, operating systems, and network WLAN/LAN support · Industry acknowledged certificates such as CompTIA A+ , Network +, Google IT Support, or Cisco CCNA are a plus.

Fidelity TalentSource

End User Technician

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Logistics Technician to work in Fidelity’s Enterprise Infrastructure Group in Durham, NC! The Role: Seeking a Logistics Technician based in Durham, NC. The successful candidate will be responsible for providing main logistical and operational support for all hardware assets in the Durham, NC Region. We are looking for a detailed and team-oriented individual who is energized and working in a fast-paced environment is a must. Candidate must be organized and enjoy inventory management. Experience working in large deployments and rolling out hardware on a large scale is beneficial. Responsibilities: <ul> <li>Logistics Support – maintain hardware inventory of computers, monitors, phones, keyboards, mice, etc. </li><li>Follow established procedures from Central Logistics for logging all equipment in and out </li><li>Always maintain a clean Logistics room, areas/shelves clearly labeled </li><li>Taking ownership of the lab to ensure processes/policies are being applied, making changes to these processes to provide a better customer service experience. </li><li>Responsible for ensuring all techs are following process\policies in Secure Stock Rooms, Lab Rooms, Storage Rooms, Guru Bars </li><li>Receive and process hardware in tracking system as deliveries arrive. </li><li>Open “broken hardware” requests with vendors and track until completion </li><li>Hardware arrival – check “Legal Holds” data and perform data backup when identified </li><li>Support critical Service Level Agreements with timely and accurate execution of support requests via our ticketing and tracking systems. Ex. Assign devices for New Hires, Break-fix, PC Refresh </li><li>Quarterly Physical Inventory of all equipment in the room </li><li>Place equipment orders on behalf of associates as necessary </li><li>Computer wiping – ensure all older devices set for disposal are wiped and log file captured </li><li>Dispose of old equipment through our vendor, process is audited, tracked very closely </li><li>Work with Central Logistics to request equipment. </li><li>Adherence to reporting and escalation procedures. </li><li>Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects. </li><li>Working in conjunction with technical and non-technical personnel to successfully finish the requests. </li><li>Special assignments and other work related duties as required by management. </li><li>Ensuring all documentation is kept updated, as well as build new documentation as needed </li><li>Computer Builds – maintain a supply of computers loaded with specific image </li></ul> Education and Experience: <ul> <li>Associates Degree and/or 2+ years knowledge of Logistics experience and computer hardware </li><li>A+ certification is a plus </li></ul> Skills and Knowledge: <ul> <li>Knowledge in working in SharePoint/Excel with formulas a plus </li><li>A detailed oriented self-starter with good written and verbal communications skills, along with the ability to pre-plan, organize, prioritize, and multitask. </li><li>Knowledge of Windows Operating Systems, Mac OS and Client Hardware. </li><li>Ability to excel in a change-controlled environment. </li><li>Superior analytical and communication skills. </li><li>Ability to work effectively with client and other groups. </li><li>Ability to think independently to meet goals based on requirements. </li></ul>

Logistics Technician

<h3>Job Description:</h3>The Role As a Principal Software Engineer, you’ll get the opportunity to develop your skills and collaborate with engineers across Fidelity in a fun and dynamic environment. You will work closely with technical leaders and Architects to build a secure crypto yield generation platform utilizing modern software development practices. As a senior member of the team, you will mentor engineers on the best practices for Software development. The Expertise and Skills You Bring<ul><li>Bachelor's degree in computer science or related field required</li><li>8+ years' experience in Software engineering</li><li>strong background in Angular 12+, JavaScript/TypeScript, HTML/CSS and RxJS</li><li>Experience using NgRx, Redux, or other state management patterns</li><li>Skilled in the use of Testing Frameworks such as Playwright, Cypress</li><li>Passionate about customer experience and good UX design</li><li>Experience working with REST APIs</li><li>Basic understanding of Java, a plus</li><li>Proficient in databases and SQL</li><li>Ability to build reliable software that can withstand unreliable environments</li><li>Experience building and deploying applications using continuous integration pipelines and automated deployment tools such as Jenkins Core</li><li>Possess critical thinking skills to build end-to-end solutions</li><li>Passionate and committed to learning new things and developing with the latest technologies and frameworks</li><li>Work well in both a small agile team and independently, having a strong user focus</li><li>Strong analytical and communication skills and the ability to handle multiple tasks at any given time</li><li>Participate in engineering practices such as code and design reviews, environment strategy, and build and deployment pipelines</li><li>Strong organization skills and attention to details</li><li>Experience with AWS or other cloud platforms and containerization technologies such as Docker is a plus</li><li>Contributing back to the team by developing solutions that help improve developer efficiency or sharing knowledge about new techniques and technologies</li></ul> The TeamFidelity Digital Assets®, a Fidelity Investments Company, is developing a full-service enterprise-grade platform for storing, trading, and servicing digital assets, such as Bitcoin and Ethereum.Fidelity Digital Assets® embraces an entrepreneurial culture and startup mentality while serving as one of the most innovative business units within Fidelity Investments. Our global, diverse team of 130+ forward-thinking professionals lead with agility and creativity to build solutions that bridge the gap between traditional institutional investors and their exposure to digital assets. The firm’s tenure and experience across multiple business lines present our employees with unprecedented access to knowledge, technology, and resources that help our team reshape the future of finance.Within Fidelity Digital Assets®, the Wallet Team is responsible for the backend services and APIs that support digital assets transactions on networks such as Bitcoin and Ethereum. The team will also lead tokenization efforts.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Principal Software Engineer (Front End, Angular, TypeScript, NgRx)

<h3>Job Description:</h3><h3>The Role</h3>As a Product Owner with in Architecture and Technology Foundation (ATF) you will play a pivotal role in crafting the future of our event streaming and messaging capabilities. You will lead the product strategy, development, and delivery of key capabilities and features - Kafka, EMS, ActiveMQ Artemis, Notification Systems, and other real-time event and messaging technologies. This role combines deep technical expertise with strategic product leadership, driving innovation and scalability across our high-performant streaming solutions.With ATF being technology bedrock for Asset Management Technology (AM Tech), it is essential you bring a good blend of technical, process and product management knowledge to be successful. This is an exciting chance to create a significant impact by playing a key role in AM Tech, collaborating closely with various collaborators to ensure our products meet high standards.<h3>The Value You Deliver</h3><ul><li>Define and maintain the product vision, strategy, and roadmap for event streaming and caching platforms &amp; solutions.</li><li>Lead quarterly and annual planning, aligning product goals with business strategy and technology roadmaps.</li><li>Own and prioritize the product backlog, ensuring delivery of high-impact features and platform improvements.</li><li>Making informed trade-off decisions to strike the right balance between quality, cost, and timelines</li><li>Collaborating and coordinating with Engineering Leaders and Scrum Masters to build squad capacity and capability and enabling squad member growth, development, and learning.</li><li>Defining, evaluating, and communicating results through feedback, usage and performance metrics.</li><li>Conduct market and internal research to see opportunities for innovation and optimization. Produce scaled up ideas which would further business goals and capabilities</li><li>Drive product lifecycle from conceptualization to deployment, ensuring alignment with</li></ul><h3>Product Leader Experience/Skills</h3><ul><li>Capable of leading, influencing, and motivating colleagues without formal authority, and have a track record of building high performing teams.</li><li>Customer focused approach to understanding customer needs, translate strategic objectives into action, making decisions, and prioritize to improve value delivered.</li><li>Ability to break requirements into clear and concise agile tasks with well-defined business value and acceptance criteria and optimally communicate.</li><li>Focused on execution and identify, communicate, and remove impediments to progress.</li><li>Establish and maintain positive relationships as you work closely across Fidelity to deliver business outcomes and seek out the expertise of colleagues to advise on your approach.</li><li>Intellectually curious and model a culture of continuous learning, mentoring, and coaching technology strategy.</li></ul><h3>The Expertise and Skills You Bring</h3><ul><li>A bachelor’s degree in computer science, Information Technology, or a related field is preferred.</li><li>10+ years of experience in end-to-end technology solution delivery, with a focus on event streaming or related technologies.</li><li>Strong understanding of event-driven architectures, distributed systems, stream processing, and messaging strategies.</li><li>Hands-on expertise with Apache Kafka, Kafka Streams, KSQL, Messaging – Pub/Sub, or similar technologies.</li><li>Full Stack development exposure with Java, Spring Boot, Angular, Typescript, Oracle, Snowflake, CI/CD Pipelines and DevOps practices.</li><li>Experience with cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes, Docker).</li><li>Demonstrated success in quarterly and annual product planning, roadmap execution, and alignment.</li><li>Excellent communication, leadership, and agile delivery skills.</li><li>Certifications: Relevant certifications such as Certified Scrum Product Owner (CSPO), AWS, Kafka are a plus.</li></ul><h3>The Team</h3>Architecture and Technology Foundation (ATF) team is a central team within Asset Management that provides ready-to-use solutions composed of standard technology stacks, development frameworks, reusable software components and services.We foster a culture of teamwork and openness, where every team member’s idea and contribution are appreciated. Come join us and be part of an outstanding team committed to innovation and excellence!<h3>How Your Work Impacts the Organization</h3>Asset Management Technology (AM Tech) is the business unit that is responsible for delivering innovative, scalable, industry-leading investment tools that enable Fidelity’s Investment &amp; Asset Management business to achieve a competitive advantage globally. AM Tech is an integral partner in setting Asset Management's strategic direction and has shared accountability for achieving Asset Management goals. AM Tech is a global organization of technologists based in the United States, London, India, and Ireland. Supporting multiple business functions in Investment Management and Advisory domain like Portfolio Management, Research &amp; Trading.<h3>Company Overview</h3>At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a>.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to roles listed as Remote or Onsite.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Product Owner (Streaming and Messaging)

Fidelity Enterprise Infrastructure is currently hiring a Data Center Technician III for the Data Center and Colocation Operations team The Expertise We are Looking For <ul> <li>High School Diploma/2 Years of College or equivalent experience </li><li>4+ years data center support </li></ul> The Purpose of Your Role Main focus will be on delivering implementation and support services for a range of platforms like telephony, network infrastructure (LAN/WAN/SAN), server hardware, and storage devices. As a member of the Data Center Operations Team the successful applicant will be involved in activities including the installation, support, and decommissioning activities related to above mentioned platforms. They will have the capability to cable, label, and test server &amp; network connectivity (fiber and copper) to the devices, as well as diagnose and correct issues related to the supported platforms is essential. Additional responsibilities include critical space management, asset management/inventory control and strict alignment to change and incident management policies. This role will include 4-10-hour days over a weekend while working a 2nd or 3rd shift schedule. The Skills You Bring <ul> <li>Extensive knowledge of TCP/IP networking protocols, WAN, LAN, SAN, voice technologies </li><li>Ability to use telecommunications test equipment, specifically Fluke network testers, Network analyzers, carrier circuit test gear capable of Ethernet/DWDM/SONET and cable media testers. </li><li>Basic background on enterprise data center facilities infrastructure including Power/Cooling/Fire suppression/Security-Access Control </li><li>Experience with racking and stacking &amp; cabling and labeling of servers. </li><li>Knowledge in structured cabling concepts and practices are required for the role as many projects and initiatives will entail physical layer implementation. </li><li>Good communication and writing skills. Good interpersonal skills and ability to manage several priorities in a rapidly changing environment. </li></ul> The Value You Deliver <ul> <li>Data Center infrastructure support and problem resolution of complex hardware and software issues across several communication platforms </li><li>Installation and Decommissioning of IT equipment – Includes creating project plans (network connectivity, port turn up, DNS…), asset management, physical rack/stack of equipment, initial device configuration, physical layer connectivity… </li><li>Critical space planning – Ensure proper placement of IT equipment based on environmental factors and IT dependencies. </li><li>Change and incident management coordination. </li><li>Collaboration with critical EI partners and facility engineering ensuring timely delivery of IT equipment and infrastructure. </li><li>Asset/Inventory management – Track and document all IT assets in CMDB tool throughout device lifecycle. </li><li>Manage physical layer telecom connectivity and structured cable plant design. </li><li>Assist in developing department policies and procedures. </li><li>Assist and may lead project initiatives outside of BAU activities. </li></ul> How Your Work Impacts the Organization Data Center Services is responsible for the installation, decommissioning &amp; audit lifecycle of the firm’s IT equipment. Additionally, we support the connectivity of the Local Area network (LAN) and Wide Area Network (WAN) between all Fidelity locations. Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

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