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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role? American Express Global Commercial Services (GCS) Products is the leading payment card issuer for corporations and small businesses, offering products, services, and capabilities to help them run and grow their business. Within GCS, the Commercial Product Design Operations team is seeking a Design Operations Manager to play a critical role in building the best colleague experience for our design teams, so that they can play a critical role in building the world’s best user experience.In Design Operations, we equip teams with the people, processes, tools, systems, methodologies, and partnerships needed to consistently deliver exceptional design at scale.As a Design Operations Manager you lead efforts across team programs and support multiple product journeys, requiring high touch partnership with leadership in various disciplines. You are thoughtleader, problem solver, and model for organizational excellence. You play a critical role in building the best colleague experience for our design and research teams, so that they can play a critical role in building the world’s best user experience.Key Responsibilities<ul><li>Supports complex or high-profile projects with diverse stakeholders and/or third Parties by identifying gaps, and implementing the tools and processes to accurately track, communicate and organize work</li></ul><ul><li>Applies expertise to advise partners/peers and routinely informs project decision making and priority</li></ul><ul><li>Tracks key deliverables for each operational initiative and ensures operational roadmaps are aligned and on time</li></ul><ul><li>Makes informed recommendations that shape product and operational prioritization, ways of working, and partnerships</li></ul><ul><li>Elevates our practices by implementing scalable frameworks and that support and inform business goals and metrics</li></ul><ul><li>Evolves tools and training methods to enable adoption of processes and adherence to best practices across the team</li></ul><ul><li>Establishes and monitors necessary feedback channels to regularly identify opportunities, pain points, and gaps</li></ul><ul><li>Nurtures and grows existing partnerships with stakeholder and/or third parties</li></ul><ul><li>Maintains ongoing and collaborative cross-functional relationships to gather insights, align on business needs and deliver value, ultimately ensuring success across projects and programs</li></ul><ul><li>Collaborates with and models operational excellence for junior members of the Design operations team</li><li>Occasional travel as needed</li></ul>Minimum QualificationsAs a Design Operations Manager, you have at least 4 years' experience shaping processes and bringing a sense of focus to your team. You have introduced scalable ways of working that create a safe space for collaboration, feedback, and impact.<ul><li>You have experience working with financial services UX design, specifically working with teams focused on Commercial credit card program products for medium, large and global corporate clients</li></ul><ul><li>You have worked with design, product, or engineering organizations, or partnered directly with design, product, or engineering in such an organization</li></ul><ul><li>You have identified and implemented new processes that have measurable impact to team health and maturity</li></ul><ul><li>You directly facilitate collaboration among partners and teams</li></ul><ul><li>You are proactive and able to take problem solving initiative</li></ul><ul><li>You have strong written and verbal communication, able to document and share processes and activities in an engaging way, at scale</li></ul><ul><li>You have matured your skillsets and understanding of new skills you would like to further develop</li></ul><ul><li>You have experience using tools such as Confluence, Slack, Mural, FigJam and Airtable</li></ul>Required Skills<ul><li>Business Process Improvement</li></ul><ul><li>Communication Management</li></ul><ul><li>Innovation &amp; Change Management</li></ul><ul><li>Knowledge Management</li></ul><ul><li>KPI/Metric Design</li></ul><ul><li>Requirements Management</li></ul><ul><li>Resource Management</li></ul><ul><li>Standards Management</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Manager - Design Operations

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Positions in Risk Management lead the development of credit, operational, enterprise, and fraud policies designed to profitably grow the portfolio, while ensuring excellent customer experience. These policies utilize mathematical models and other techniques to understand and predict customer behavior. At the manager level, the employee does not have a people leadership role but is often viewed as an emerging expert in the field. Focuses on resolution of complex problems. Conducts analyses, recommends changes to policies, and establishes procedures that affect immediate organization.How will you make an impact in this role?The Account Takeover and Authentication Team - within the Global Fraud Risk Management Organization – is responsible for balancing Account Take Over (ATO) losses with customer experience at each touchpoint across the customer lifecycle for our global Card customers. These customer touch points include account activities like Profile Maintenance, Card Replacement and Spend, Membership Reward redemption, and other non-card product activities across all channels (Online, Mobile App, and Phone Servicing).&nbsp;The successful candidate will be part of a team of highly skilled professionals who design fraud risk strategy, build global capabilities and processes, define servicing policy and procedures, develop tracking and MIS, and ultimately be accountable for account takeover losses. To achieve this, it will be required to work closely with a range of business partners across Enterprise Digital, Product, Technology, Compliance as well as other Fraud Risk Management teams.Job Responsibilities:<ul><li>Develop and support the implementation of fraud risk management strategies including the design of customer authentication and POS controls</li><li>Lead the design and execution of the risk capabilities required to support new process enhancements</li><li>Regularly review portfolio MIS and conduct regular case reviews to identify opportunities and drive effective risk strategies</li><li>Partner with Decision Science, Fraud Servicing and Operations, Risk Capabilities, and other Risk strategy teams to build effective fraud controls to mitigate losses&nbsp;</li></ul>Minimum Qualifications:Successful candidate should possess minimum of 2 years of experience in Risk Management in the card industry or a Master’s degree in Mathematics, Statistics, Economics, Engineering, Finance, Business Analytics or related fields.Preferred Qualifications:<ul><li>Ability to use SQL, Python /MLS or other programming languages to draw insights from big data to design fraud solutions</li><li>Highly motivated individual with excellent problem-solving skills</li><li>Strong thought leadership &amp; ability to drive results independently</li><li>Strong interpersonal, written, and verbal communication skills</li><li>Extensive knowledge in Microsoft Suite (Excel and PowerPoint)</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Manager-Risk Management

Description - ExternalAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating and planning our financial plan with our leaders or creating next year’s financial forecast, you can influence both the day-to-day and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career.American Express Technology is a critical Enterprise function, serving as the backbone of all we do, from providing the underlying infrastructure of the company to building core products and services we deliver to our customers. AmEx Technology has changed dramatically over the last few years, and as Technology continues to evolve its business strategies and operating model, the Finance team will adapt accordingly to best position the organization in supporting American Express businesses.The Portfolio Manager will manage the budget and forecasting for the Production Management and Engineering organization. This role will focus on providing critical financial insights to various teams, supporting leadership with data-driven decisions, and enhancing existing financial processes and tools. Our Finance Team is committed to ongoing improvement and evolution of its roles and responsibilities, and as such, the below may be subject to refinement, addition, or modification in the future.Key responsibilities include:<ul><li>Gather details from the organization to create a full-year forecast of the cost to run the organization based on actuals, estimated run rates, and projected needs.</li><li>Merge data from multiple sources to create a narrative of finances.</li><li>Reconcile deviations in the budget, provide the cause, and offer solutions.</li><li>Support financial planning, results analysis, and management reporting for the organization (Tech Investment, Tech Operations, and Software Capitalization)</li><li>Perform in-depth financial analysis, identifying trends and reporting findings to leaders for strategic decision-making</li><li>Maintain and update dashboards and files, ensuring accurate and timely reporting of key financial metrics</li><li>Prepare and support presentation materials (e.g., monthly results) for key financial metrics and trends, delivering clear insights and data for leadership discussions</li><li>Execute on ad hoc analyses stemming from leader asks</li></ul>Minimum Qualifications:<ul><li>Minimum 5 years of Finance or equivalent experience</li><li>Proficient in Microsoft suite required, especially advanced Excel skills.</li><li>Experience using Ariba, Clarity, PMDB, GL, Apptio, and VPM</li><li>Strong financial, analytical, and problem-solving skills</li><li>Excellent communication skills: ability to distill financial data into clear and concise insights across various levels of leadership</li><li>Ability to tailor messaging to fit the audience</li><li>Robust skills to synthesize large amounts of complex data with the ability to draw key conclusions</li><li>Ability to prioritize and manage competing priorities effectively and drive results while meeting critical deadlines</li><li>Understanding of P&amp;Ls, financial metrics, cost drivers, reclassing funding, and forecast methodologies&nbsp;</li><li>Self-starter with a high degree of intellectual curiosity</li><li>Strong team player with the ability to work with and across multiple Portfolio Managers</li></ul>Preferred Qualifications:<ul><li>MBA / CPA or equivalent preferred</li></ul>Compliance LanguageSalary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Portfolio Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American Express Our Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.&nbsp;We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.&nbsp;About the RoleThe Internal Audit Group (IAG) is seeking a Senior Analyst – Audit Resourcing to support resource planning, capacity management, and third-party oversight activities. This role will contribute to delivering analyses and reporting that provide IAG leadership with the insights needed for critical resourcing decisions.Key Responsibilities:<ul><li>Assist in maintaining IAG’s resource planning tool, ensuring data accuracy</li><li>Generate regular reports on staffing, highlighting key trends and variances</li><li>Create capacity related dashboards and monitor KRIs</li><li>Review utilization data to highlight potential imbalances in staffing levels</li><li>Manage contractor on-/offboarding</li><li>Ensure compliance with IAG vendor governance procedures</li><li>Coordinate documentation for Statements of Work (SOWs)</li><li>Track and monitor vendor accruals and invoices</li><li>Produce analyses and compile data to contribute to the audit planning process</li><li>Review IAG Audit Report to ensure alignment with the audit database</li><li>Assist with Ad-Hoc related requests to support capacity management</li><li>Support preparation of deliverables to address regulatory requests related to IAG’s resourcing</li></ul>Minimum Qualifications:<ul><li>3+ years of experience</li><li>Demonstrates strong written and verbal communication skills to deliver deliverables with quality</li><li>Works independently, within the team and across various teams in a fast-paced environment to drive business results, employing creative thinking, and the ability to work on competing priorities</li><li>Learns how to break-down problems into components, and solve using data analysis, process, risk control knowledge, and experience to drive risk-based conclusions and decisions</li><li>Develops knowledge and experience in applying control theory and professional auditing practices throughout the audit lifecycle</li><li>Develops understanding of regulations, regulatory risks, accounting, and financial industry best practices, including technology and data implications</li></ul>Preferred Qualifications:<ul><li>Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.</li><li>Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Audit Resourcing | Senior Analyst

At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. &nbsp;We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the Role:The Audit Control Management team within the Audit Department plays a critical role in strengthening the department’s control environment and risk management practices. This role will be responsible for identifying and assessing audit operational risks, driving issue and event management, and supporting audit remediation activities. The role is essential to enabling a well-controlled, resilient audit function that operates with integrity, effectiveness, and efficiency. The objective of the Audit Control Management team is to identify risks throughout audit processes, systems, and platforms, develop and recommend risk mitigation strategies to address these risks, and proactively flag risk themes for intervention and control enhancement. This is an exceptional opportunity for you to showcase and further expand your control management skills, internal audit skills, and ability to influence positive risk management change!IAG is looking for a Control Management Manager focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across IAG.Key Responsibilities•&nbsp;&nbsp;&nbsp;&nbsp;Risk Identification &amp; Assessment: Lead the identification and proactive assessment of risks impacting the Audit department’s operations, execution, tools, processes, and audit programs. •&nbsp;&nbsp;&nbsp;&nbsp;Remediation Oversight: Drive effective root cause analysis and action plan development for identified issues; oversee timely execution and validation of corrective actions. •&nbsp;&nbsp;&nbsp;&nbsp;Process Risk Reduction: Partner across audit functions to review end-to-end processes and recommend control enhancements that improve consistency, reduce risk, and support regulatory expectations. •&nbsp;&nbsp;&nbsp;&nbsp;Provide additional identification of risks throughout the audit process and lifecycle and systems (along with IAG process owners) •&nbsp;&nbsp;&nbsp;&nbsp;Facilitate risk assessments performance (e.g., Risk and Control Self-Assessment (RSCA) in addition to further assessments and testing programs to ensure regulatory and internal standards are met. •&nbsp;&nbsp;&nbsp;&nbsp;Support risk management practices within the business •&nbsp;&nbsp;&nbsp;&nbsp;Support sharing insights, better practices, themes, etc. across the departmentMinimum Qualifications:•&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree required •&nbsp;&nbsp;&nbsp;&nbsp;3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) •&nbsp;&nbsp;&nbsp;&nbsp;Understanding of critical operational risk management lifecycle activities •&nbsp;&nbsp;&nbsp;&nbsp;Excellent project management, communication, and interpersonal skills •&nbsp;&nbsp;&nbsp;&nbsp;Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards •&nbsp;&nbsp;&nbsp;&nbsp;Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectivelyPreferred Qualifications:•&nbsp;&nbsp;&nbsp;&nbsp;Experience working within an internal audit department or second-line risk/control function. •&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with audit methodologies and audit management systems. •&nbsp;&nbsp;&nbsp;&nbsp;Strong analytical, problem-solving, and program management skills. •&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in using data analytics, audit management tools, and agile delivery principles is a plus. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to thrive in a dynamic, fast-paced, and evolving environment. •&nbsp;&nbsp;&nbsp;&nbsp;Advanced degree or relevant certifications (e.g., CPA, CIA, CISA, CRMA).Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager, Control Management – Risk Assessment and ID | Internal Audit Group

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American Express&nbsp;Our Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express.&nbsp; We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group.Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the Role:The Audit Control Management team within the Audit Department plays a critical role in strengthening the department’s control environment and risk management practices. This role will be responsible for establishing and maintaining a strong governance framework, developing a control testing strategy, identifying and assessing operational risks, driving issue and event management, and identifying and managing the IAG owned issues. The role is essential to enabling a well-controlled, resilient audit function that operates with integrity, effectiveness, and efficiency.The objective of the Audit Control Management team is to identify risks throughout audit processes, systems, and platforms, develop and recommend risk mitigation strategies to address these risks, and proactively flag risk themes for intervention and control enhancement.This is an exceptional opportunity for you to showcase and further expand your control management skills, internal audit skills, and ability to influence positive risk management change!IAG is looking for a Control Management Senior Manager focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across IAG.Key Responsibilities<ul><li>Governance &amp; Reporting: Establish and maintain a strong governance framework that enables transparency, accountability, and timely escalation of risk matters to audit leadership and relevant enterprise forums.</li><li>Control Testing: Oversee the development and execution of a testing strategy to evaluate the design and effectiveness of controls supporting audit operations.</li><li>&nbsp;IAG Owned Issue &amp; Event Management: Manage the intake, documentation, resolution, and reporting of IAG owned external assessment recommendations, control issues and operational risk events within the audit department.</li><li>&nbsp;Analyze trends in issues and events to identify potential systemic risks or control weaknesses within IAG processes.</li><li>Review and advise on detailed reports on issue status, trends and outcomes to senior management</li><li>Support sharing insights, better practices, themes, etc. across the department.</li><li>Provides consultative guidance and subject matter expertise in specialized risk areas, including privacy, third-party risk management, business continuity, and application security.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree&nbsp;</li><li>4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function)</li><li>Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications:<ul><li>Experience working within an internal audit department or second-line risk/control function.</li><li>Familiarity with audit methodologies and audit management systems.</li><li>Strong analytical, problem-solving, and program management skills.</li><li>Proficiency in using data analytics, audit management tools, and agile delivery principles.</li><li>Ability to thrive in a dynamic, fast-paced, and evolving environment.</li><li>Demonstrates flexibility and a growth mindset, thriving in a dynamic, newly formed team environment where processes are evolving.</li><li>Advanced degree or relevant certifications (e.g., CPA, CIA, CISA, CRMA) .</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Control Management - Governance and Oversight | Internal Audit Group

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;This position will be a key member of the American Express Global Commercial Services (GCS) Line of Business Compliance Team (LOBCO) primarily responsible for overseeing key aspects of the GCS Commercial Business Enablement team including Data Governance and Management and other regulatory driven initiatives impacting American Express commercial product offerings.&nbsp; The successful candidate also will provide compliance support with a focus on GCS cross-product initiatives.&nbsp;&nbsp;Areas of responsibility will include assessment of compliance risk associated with business and regulatory change management initiatives including business processes, controls as well as product offerings, integrations, product uplifts/changes and features, review of customer communications and other business owned collateral as well as business processes and control implementation.Responsibilities:<ul><li>Assess and provide credible challenge related to business processes, controls, mitigations and compliance with applicable policy and regulatory requirements as related to commercial products and customers, including, UDAP, customer protection, fair lending, privacy, ADA accessibility, financial crimes and all applicable federal and state regulations.</li><li>Review and evaluate compliance risk associated with business processes and customer communications including marketing and advertising material including required disclosures.</li><li>Analyze new and/or enhanced products and services as part of the New Product Development process to assess compliance risks and ensure adherence with regulatory requirements.</li><li>Effectively manage Issue Management process and ensure appropriate decisioning of Compliance Issues, timely closure of gaps and customer remediation where required.</li><li>Participate in the Compliance Risk Assessment process to assess the strength of the control environment.</li><li>Oversee and evaluate sufficiency of regulatory business self-testing.</li><li>Liaise as required with the relevant stakeholders, including but not limited to Internal Audit, Independent Compliance Testing team, General Counsel’s Organization, Operational Risk, Financial Crimes Compliance, and Privacy Office.</li><li>Review vendor services, including any modification with respect to the services performed or change in product and/or services as needed.</li><li>Assist in preparation for regulatory inquiries and examinations.</li><li>Additional responsibilities based on team needs.</li></ul>Qualifications:<ul><li>Minimum 5- 7 years experience in Compliance or related activities, within the financial services industry.</li><li>Prior fintech, banking industry, digital banking platforms, compliance, legal or risk experience is a plus.</li><li>Strong knowledge of applicable laws and regulations pertaining to financial services lending and banking products, including consumer protection, banking, privacy, and marketing (e.g. UDAP, Reg B, Privacy, ADA accessibility, and financial crimes regulations).&nbsp;</li><li>In-depth knowledge and understanding of compliance risk management practices and methodologies, including risk and control assessments.</li><li>Understanding of regulatory expectations and experience preparing for regulator meetings and examinations.</li><li>Proven ability to build rapport, garner respect and appropriately exercise authority in a collaborative environment.</li><li>Professional maturity and confidence in expressing a point of view with management.</li><li>Ability to identify and understand key risks, issues and trends and to develop meaningful information to be shared with leadership.</li><li>The ability to handle multiple tasks and prioritize work in a highly intensive, deadline driven environment is required.</li></ul>Education Requirement:<ul><li>Bachelor’s Degree or equivalent work experience</li><li>Advanced Degree preferred</li></ul>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Manager – Compliance - GCS – Commercial Business Enablement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The US Customer Growth Marketing Team, within US Commercials Services, strives to deliver marketing on behalf of the enterprise that makes American Express essential to our Card Members; specifically, responsible for driving revenue growth from existing customers through spend and lend treatments, while ensuring we retain our best customers.Senior Analyst- Customer Marketing- Dialogicwill help drive performance within our Customer Value Generation channel through defining marketing strategy, offer execution/maintenance, and channel performance monitoring. This role provides significant channel management responsibilities and is a unique opportunity to drive strong business results and future business strategy through thought leadership.Senior Analyst- Customer Marketing- Dialogic will be responsible for leading cross functional meetings with partners across the enterprise. An ideal candidate will be interested in a balance of customer marketing, relationship management, user experiences, capabilities, and is able to learn and adapt quickly.&nbsp;Key Responsibilities:<ul><li>Flawless execution of marketing campaigns in Value Generation Phone channels&nbsp;</li></ul><ul><li>Management and ownership of all aspects of campaign set-up and execution of marketing offers in close partnership with execution teams&nbsp;</li></ul><ul><li>Define the offer strategy in partnership with product and marketing partners</li></ul><ul><li>Analyze the performance of marketing treatments, and make insightful recommendations to fuel innovation and growth&nbsp;</li></ul><ul><li>Collaborate and maintain strong relationships with key partners</li></ul><ul><li>Create simple yet effective dialogic marketing copy and user experiences for our CMs and Customer Care Professionals&nbsp;</li></ul><ul><li>Define the strategy of card treatment opportunities (for our Lending offers, Line Increase &amp; Customer level pricing promotions) in the channel&nbsp;</li></ul><ul><li>Bring new and innovative treatments and capabilities to market&nbsp;</li></ul><ul><li>Break down complex problems into simple parts, develop creative solutions, and make recommendations to key stakeholders&nbsp;</li></ul>Minimum Qualifications:<ul><li>2+ years of relevant experience&nbsp;</li></ul><ul><li>Extreme attention to detail and accuracy with a strong sense of responsibility to themselves, colleagues, and their role&nbsp;</li></ul><ul><li>Ability to look at situations/roadblocks from different angles and articulate a clear perspective on solutions&nbsp;</li></ul><ul><li>Superior verbal and written communication skills with the ability to tailor communication style appropriately depending on the audience&nbsp;</li></ul><ul><li>Ability to build and influence internal relationships while being able to adapt to obstacles in a highly collaborative, fast paced environment&nbsp;</li></ul><ul><li>Experience implementing customer marketing strategies and ability to articulate and measure success&nbsp;</li></ul><ul><li>Strong skills within MS Excel and PowerPoint&nbsp;</li></ul><ul><li>Bachelor’s Degree&nbsp;</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Analyst- Customer Marketing- Dialogic

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As part of the Global Merchant &amp; Network Services group (GMNS) the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 countries worldwide. We are driving a strategic, multi-year transformation to modernize our Acquirer Solutions to build innovative products, services, and capabilities that will anticipate our merchant and acquiring partner needs.Acquirer Solutions (AS) is investing in the capabilities that drive GMNS strategy and leapfrog the competition in becoming an acquirer of the future. This is a strategic priority for GMNS as it becomes increasingly important that we stay competitive with the rise of intermediaries, can quickly adapt to an ever-changing regulatory environment and are developing strong value-added services that deepen the relationships with our acquiring customers.Based in New York, this role will report to the Director, Multi-Currency (MCCY) &amp; Acquiring Payment Products. The successful candidate will focus on the MCCY product, which serves as the international eCommerce growth engine for GMNS. Primary functions will include product strategy, business development, risk mitigation, marketing support, financial analysis, and project management.The ideal candidate will have a passion to drive international business opportunities, while thinking strategically about the future. This is a great opportunity for an individual with strategic initiatives experience, who can partner cross-functionally with colleagues from Client Management, Finance, Legal, Compliance, and other merchant teams to develop and execute a product roadmap to accelerate billed business growth. &nbsp;Key Responsibilities:&nbsp;<ul><li>Partnering closely with multiple global business partners to deliver a world-class cross-border and/or cross-currency eCommerce solution</li><li>Driving the transformation strategy to streamline the MCCY merchant onboarding and usage experience</li><li>Identifying merchant pain-points and understanding the competitive landscape to evolve MCCY product features and capabilities</li><li>Managing and continuously improving processes end-to-end through feedback, metrics, and benchmarking</li><li>Translating complex business processes into consumable steps for internal customer groups</li><li>Supporting GMNS initiatives critical to the success of the MCCY product</li></ul>Required Skills:<ul><li>High-level knowledge and experience of card network operations, merchant acquiring, and/or processing including familiarity of competitive practices</li><li>Exceptional project manager with the ability to build a project plan and manage it through a complex matrix of stakeholders to execution</li><li>Creative thinker willing to challenge the status quo and develop recommendations</li><li>Strong interpersonal and collaboration skills, including the ability to develop relationships with senior leaders and key stakeholders, while appropriately influencing without direct authority</li><li>Proven ability to successfully manage multiple strategic priorities in a fast-paced environment</li><li>Passionate focus on the customer with a demonstrated desire to understand and solve for customer needs and pain points</li><li>Experience in product management, leading cross-functional, global projects involving tech development is a plus</li><li>4-year college degree required</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Manager – Digital Product Management, Acquirer Solutions

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.What impact will you make in this role?The Senior Manager-Partner Oversight position is a unique and exciting opportunity to work with external acquiring partners and internal stakeholders to ensure partner adherence to program requirements. This role’s primary responsibility is executing Partner Oversight Engagements for Third Party Partners in support of the organization’s strategic initiatives, compliance, legal, risk and business partner needs, and keeping pace with industry practices while working with colleagues across the Global Acquisition Program Governance organization (policy, controls, technical capabilities, and enablement), Risk, Compliance, MIS Reporting, Partner Manager/Client Management teams, and the General Counsel's Office to develop and execute oversight programs that support key strategies, goals and objectives for the U.S. Small Merchants organization.&nbsp;Roles and Responsibilities:<ul><li>Drive effectiveness and quality of Small Merchants’ external partner acquisition oversight programs, including execution of day-to-day stakeholder governance process and external partner adherence and engagement</li><li>Provide strategic and tactical input into the development and implementation of Small Merchants’ external partner governance and oversight program, including contractual, operating regulation, and Amex policy adherence</li><li>Analyze competitive intelligence to identify Amex strengths and gaps relative to industry standards and/or competition and incorporate into program enhancements</li><li>Manage multiple projects ranging small to large scale (implementing program changes, process improvements to small merchants and partners, etc.)</li><li>Serve as internal consultant and subject matter expert on the external partner acquisition programs</li><li>Strong advocate for the programs, with the ability to identify impacts and make decisions based on identified impacts</li><li>Secure alignment from internal stakeholders on an ongoing basis; and</li><li>Develop and implement oversight program strategy and process improvements to ensure year over year successful completion of reviews</li></ul>Minimum Qualifications<ul><li>Highly self-motivated, results-oriented individual with strong relationship building skills and proven ability to work cross-functionally to influence and negotiate with other Blue Box entities and external partners, drive change, and formulate and implement innovative policies and oversight requirements.</li><li>Significant experience in the payments industry. Knowledge of the merchant business preferred.</li><li>Excellent oral and written communication skills</li><li>Translate and interpret oversight strategies and develop and execute tactical plans to achieve strategies.</li><li>Oversight management experience is strongly preferred.</li><li>Ability to provide leadership and influence at various levels, strong collaborating and influencing skills, and an ability to work with complex Enterprise initiatives.</li><li>Ability to work effectively in a matrix-managed environment.</li><li>Excellent analytical skills demonstrated fact-based problem-solving and decision-making skills, and the ability to make tactical recommendations.</li><li>Strong project management and organizational skills and ability to prioritize and participate in a variety of complex projects simultaneously while being flexible and adaptable to change.</li><li>Knowledge of industry best practices, including expertise in Debit</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

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