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Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard University Central Administration?Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Job Description Job Summary: Alumni Affairs and Development is a dedicated team supporting Harvard’s advancement activity through front-line fundraising, alumni and volunteer engagement, technology, prospect management and research, business process, events, communications, and many other areas.Our goal is to create an environment of respect that leverages the many talents, perspectives, and experiences of our employees; to deliver the strongest possible results by incorporating diverse perspectives into our daily work; and to make AA&amp;D a great place to work for everyone. We strive to live our values of respect, inclusion, trust, collaboration, continuous improvement and innovation; and open communication and effective information sharing in our daily interactions and our work.AA&amp;D is comprised of the University Development Office (UDO), Faculty of Arts and Sciences (FAS) Development, AA&amp;D Resources, the Harvard Alumni Association (HAA), and the Office of the Vice President (OVP).There is a unique relationship between the University and the FAS fundraising operations, resulting from a long history in which University fundraising ultimately grew out of College fundraising. FAS Development is responsible for the fundraising efforts supporting the Faculty of Arts and Sciences, including Harvard College, the Harvard John A. Paulson School of Engineering and Applied Sciences, and the Graduate School of Arts and Sciences. FAS Development staff work with Harvard College donors, alumni, parents, and friends who provide critical support for the FAS and often for other parts of the University.This opportunity focuses on non-alumni parents and is part of the robust Faculty of Arts and Sciences Development team. It will complement an existing spirit of collaboration and entrepreneurship, along with a culture of aspirational thinking in support of a strong mission. This full-time exempt position reports to the Senior Executive Director of Development, Major and Planned Gifts, serves as a leader and senior fundraiser on the Major Gifts team, and works in partnership with all FAS colleagues. 
 
Job-Specific Responsibilities: The Director will work in partnership with the Senior Executive Director, fundraising managers, and all gift officers to build a strategic fundraising plan and prospect gift strategy for major- and principal-gift level non-alumni parent prospects in support of the FAS mission and priorities. This person will carry a portfolio of highly rated prospects and collaborate with colleagues to execute a fundraising strategy that includes qualification, cultivation, solicitation, and stewardship within their portfolios.The Director will develop and implement an annual and multi-year fundraising plan in collaboration with the FAS Development team to build and expand philanthropic support among non-alumni parents. Critical to success is a strong partnership with the Harvard College Fund’s Parent Engagement Program (PEP), a volunteer-driven annual giving and volunteer engagement effort and developing opportunities for synergy.This position requires a command of advanced fundraising principles, experience managing people and projects, a bias for making the ask, a high level of organization, professionalism, and a broad familiarity with the objectives of capital, endowment, and annual current-use fundraising. The Director must demonstrate leadership characteristics while balancing the demands of project management and prospect work to achieve strong results.&nbsp;Responsibilities:<ul><li>Participate as a leader on the team and across the organization to drive vision setting and fundraising plan development. Educate, mentor, counsel, and motivate staff.</li><li>In consultation with the Senior Executive Director of Development, Major and Planned Gifts, and partners across Alumni Affairs &amp; Development, develop and provide strategic direction for FAS non-alumni parents' major- and principal-gift fundraising strategy. This includes leveraging faculty and administrator travel, alumni volunteers, and prospect engagement events to advance fundraising objectives.</li><li>Responsible for successfully meeting annual goals with a portfolio of highly rated non-alumni parent households at various stages of their relationship with Harvard throughout the gift cycle. A key responsibility is the development and execution of comprehensive prospect strategies designed to secure six-, seven-, and eight-figure gifts from the assigned pool. Strategy is often set in conjunction with other officers in the FAS and University Development Offices. Annual portfolio metrics will be reviewed with the Senior Executive Director of Development, Major and Planned Gifts, and progress towards goals will be evaluated monthly.</li><li>As a member of the Major and Planned Gifts leadership team, the Director will coordinate with other senior members of the FAS development team to help further fundraising efficiency and efficacy with the non-alumni parent population. In coordination with the FAS senior staff, the Director will develop and implement moves-management processes to identify, cultivate, solicit and steward major and principal donors. Develop, test and refine the case for FAS key fundraising priorities and gift opportunities.</li><li>Work closely with Events, Academic and Donor Engagement, and Academic and Development Planning teams to implement prospect engagement strategies such as events, interaction with academic leadership, and compelling gift conversations and proposals.</li><li>This position requires overnight travel; availability/flexibility to travel is required for this position.</li></ul> Qualifications Basic Qualifications: <ul><li>Minimum of 10 years of experience in development or related transferable skills.</li><li>Bachelor’s degree required.&nbsp;</li><li>Previous management of frontline fundraisers required.</li><li>You will be expected to work certain events/campus activities, such as reunions each Spring, and participate in department retreats that are taking place on campus in Cambridge, MA.</li></ul>Additional Qualifications and Skills: <ul><li>Strong ability to quickly earn trust of staff and prospects.&nbsp; Must have demonstrated experience engaging prospects/clients in thoughtful, personal conversations with tact and diplomacy.</li><li>Must be mission-driven and have a demonstrated ability to work well with others in a collaborative manner.&nbsp;</li><li>Requires attention to detail, poise, and diplomacy given interaction with senior administration members and senior faculty; superb written and oral communication skills; flexibility; and the ability to multi-task without losing focus on both short- and long-term goals.</li><li>Advanced knowledge of fundraising strategies and techniques preferred; experience managing a prospect pool and a proven record of moving prospects strategically through stages of identification, cultivation, solicitation, closure and stewardship.</li><li>Experience briefing and staffing high-level academic or other leaders in prospect meetings.</li><li>Must also demonstrate ability and interest for management and administrative functions, such as nurturing and mentoring professional staff, hiring and evaluating staff, and managing basic office functions.&nbsp;</li><li>Excellent interpersonal, public speaking, written communication, and presentation skills required.&nbsp; Computer literacy required; must have experience with Windows and databases.</li><li>The ideal candidate requires a sophisticated and comprehensive understanding of major gift fundraising principles and practices, extremely high levels of professionalism, collegiality, self-motivation, organization, and familiarity with the goals and objectives of the Harvard Faculty of Arts and Sciences, and of the entire Harvard Alumni Affairs and Development organization.</li></ul> Additional Information <ul><li>Standard Hours/Schedule: 40 hours per week</li><li>Orientation and Review Period: 6 months</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity, Education</li><li>Other Information:&nbsp;To learn more about AA&amp;D and our team, please visit us&nbsp;<a href="https://alumni.harvard.edu/careers" target="_blank">here</a>!</li></ul>Work Format DetailsThis position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on <a href="https://harvie.harvard.edu/sites/g/files/omnuum12046/files/humanresources/files/employment_outside_ma_policy.pdf" target="_blank">Employment Outside of Massachusetts</a>. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and RangesThis position is salary grade level 060. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

Harvard University FAS Human Resources

Director of Development, Parents, Major Gifts

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard University Central Administration?Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Job Description Job Summary: Alumni Affairs and Development is a dedicated team supporting Harvard’s advancement activity through front-line fundraising, alumni and volunteer engagement, technology, prospect management and research, business process, events, communications, and many other areas.Our goal is to create an environment of respect that leverages the many talents, perspectives, and experiences of our employees; to deliver the strongest possible results by incorporating diverse perspectives into our daily work; and to make AA&amp;D a great place to work for everyone. We strive to live our values of respect, inclusion, trust, collaboration, continuous improvement and innovation; and open communication and effective information sharing in our daily interactions and our work.AA&amp;D is comprised of the University Development Office (UDO), Faculty of Arts and Sciences (FAS) Development, AA&amp;D Resources, the Harvard Alumni Association (HAA), and the Office of the Vice President (OVP).Reporting to the Senior Executive Director, UDO, this position will establish and lead a central Corporate and Foundations Relations (CFR) team within the University Development Office (UDO). The Executive Director will work closely with academic, administrative, and development leaders and colleagues across Harvard to proactively craft and implement strategies to increase philanthropic support from foundations and corporations, primarily to university priorities and cross-school initiatives. The ideal candidate will have significant experience both in advancing solutions in a complex and collaborative organization and in managing a portfolio of top funders.&nbsp;&nbsp; 
Job-Specific Responsibilities: <ul><li>Assess the landscape of corporate and foundation philanthropy at Harvard and identify opportunities for added value and intersection with current and emerging University priorities.</li><li>Grow the corporate and foundations pipeline and personally manage a portfolio of prospects and funders.</li><li>Identify, set the strategy for, and facilitate relationships between top foundation leaders and University leadership both for engagement and stewardship.&nbsp;</li><li>Liaise with Academic-Corporate Initiatives and Technology Development teams in the Office of the Vice Provost for Research, identifying opportunities to coordinate relationships with current and prospective corporate partners and funders to maximize revenue potential. Support OVPR colleagues in incorporating philanthropic opportunities in discussions with industry, and in executing agreements with philanthropic components.</li><li>Establish collaborative partnerships with UDO and School fundraisers to provide technical expertise and execute coordinated fundraising activities and strategies, especially when related to family foundations where the funder is an alumnus/a.</li><li>Collaborate with colleagues in the Office of the Vice Provost for Research, leaders of academic initiatives, the UDO Content Strategy team, and others to develop cross-disciplinary, transformational, and innovative funding opportunities and proposals that align with both university and foundation objectives.</li><li>Serve the UDO and School development offices as a resource for policies, procedures, and industry trends for corporate and foundation philanthropy. Convene internal peers for discussion of best practices and participate in external peer groups.</li><li>Develop best practices and new systems for CFR portfolio and pipeline management, goal-setting, and metrics.&nbsp; Grow capacity on the team for specialized CFR support while also identifying opportunities to leverage AA&amp;D’s operations, research, stewardship, and content strategy teams.</li><li>Hire and manage the CFR department within UDO, including professional development and performance management. Provide guidance for ensuring all project management and reporting requirements for grants managed under portfolio are met.&nbsp;</li><li>Conduct work in alignment with the values of inclusion, respect, collegiality, excellence and curiosity.&nbsp;</li></ul> Qualifications Basic Qualifications: <ul><li>Bachelor’s degree required</li><li>Minimum of 15 years of experience in corporate and foundations relations or relevant transferable experience, as well as management experience, required.&nbsp;</li><li>Ability to work occasional evenings or weekends and travel as necessary for donor and colleague meetings and events.&nbsp;</li><li>You will be expected to work certain events/campus activities, such as reunions each Spring, and participate in department retreats that are taking place on campus in Cambridge, MA.</li></ul> 
Additional Qualifications and Skills: <ul><li>Fundraising experience at a major research university is preferred, including working on complex corporate and foundation major gifts and grants.</li><li>Experience building strong relationships with major regional and national foundations and knowledge of the foundation community; proven success in building relationships with new funders resulting in funding support.</li><li>Ability to inspire and lead a high performing and inclusive team.</li><li>Must have a natural affinity for collaboration, leading through influence, and a high level of emotional intelligence. Must be drawn to a challenge and exhibit the patience necessary to advance solutions in a complex and collaborative organization. Show a personal commitment to excellence and an ability to admit mistakes and show patience.&nbsp;</li><li>Strong interpersonal and verbal communication skills, with the ability to communicate with a range of stakeholders across the University with political savvy, as well as the ability to build trust with internal and external constituencies.</li><li>Superb organizational skills and ability to think strategically and conceptually while managing multiple projects.</li><li>Ability to evaluate problems accurately and display sound and confidential judgment and discretion.</li><li>Computer literacy required must have experience with Windows-based PCs, prospect databases, and videoconferencing platforms.</li></ul> Additional Information <ul><li>Standard Hours/Schedule: 40 hours per week</li><li>Orientation and Review Period: 6&nbsp;months&nbsp;</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity and Education</li><li>Other Information:&nbsp;To learn more about AA&amp;D and our team, please visit us <a href="https://alumni.harvard.edu/careers" target="_blank">here</a>!</li></ul>#LI-JP1Work Format DetailsThis position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on <a href="https://harvie.harvard.edu/sites/g/files/omnuum12046/files/humanresources/files/employment_outside_ma_policy.pdf" target="_blank">Employment Outside of Massachusetts</a>. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and RangesThis position is salary grade level 061. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

Executive Director, Corporate and Foundation Relations

Job Description:About The Chicago School:Founded in 1979, The Chicago School of Professional Psychology is an independent professional graduate school with a dynamic student body and a professionally accomplished faculty. Our curriculum and training opportunities prepare graduates to deliver outstanding professional services emphasizing the ability to understand and work with diverse populations.Position Summary:The Campus Director at Chicago, IL for The Chicago School is responsible forensuring operations run smoothly on campus, supporting current and prospective students’ student engagement and experiences on campus, as well as helping build a positive overall campus culture.&nbsp;Reporting to the Executive Director of Facilities and Real Estate Planning at The Chicago School, the Campus Director oversees day to day operations of their assigned campus(es).The Campus Director is responsible forcollaborating with leaders across The Chicago School to achieve university outcomes and will maintain strong relationships with various departments, including Admissions, Student Support, Business Operations and Facilities, academic leaders, and other administrators and operations teams.&nbsp;&nbsp;This role will be based at the Chicago, IL Campus of The Chicago School. The nature of this role requires full-time presence on campus and/or at events and activities in the local community. Some evenings and weekends are required.&nbsp; Additional occasional travel (5%-10%) may be required and may fluctuate based on time of year.Key Areas of Responsibility:Emergency Preparedness:Develop, update, and maintain the Chicago Campus Emergency Operations Plan, ensuring alignment with institutional policies and local regulations. Coordinate regular reviews and readiness assessments.Training and Safety Coordination:Plan and facilitate required safety and emergency response trainings for faculty and staff, including CPR, First Aid, AED certification, and campus emergency procedures.Access Control Oversight:Provide comprehensive oversight of all campus access control systems, including key management, electronic entry, and security protocols to ensure safety and compliance.Operational Leadership:Serve as the primary operational leader for the Chicago campus, responsible for determining and communicating operating hours, coordinating closures, and managing emergency notifications.Policy Implementation and Collaboration:Collaborate with Campus Directors across all locations to develop, refine, and implement consistent policies and procedures. Ensure compliance and effective execution of these policies locally.Budget and Financial Management:Develop, monitor, and manage the Campus Operations department budget. Authorize expenditures and ensure fiscal responsibility in alignment with institutional goals.Contract and Vendor Management:Oversee all contracts related to the Chicago campus, including those with external contractors, service providers, and vendors. Ensure agreements are current, compliant, and effectively managed to meet operational and financial objectives.Staffing and Team Leadership:Recruit, train, schedule, and supervise Campus Operations staff. Conduct annual performance evaluations and foster a culture of professionalism, accountability, and service excellence.Event and Visit Coordination:Work collaboratively with university departments to coordinate site visits, board meetings, and campus events, ensuring logistical efficiency and positive guest experiences.Work Order and Maintenance Management:Oversee the campus work order system to ensure timely resolution of maintenance and facilities requests. Manage day-to-day communication with property management, building engineers, and contracted service providers.Building Services Oversight:Serve as the primary point of contact for building engineering, security, and janitorial services, ensuring seamless coordination of daily operations and service quality.Regulatory Compliance:Ensure all campus operations comply with applicable municipal, state, and federal laws, as well as institutional standards and safety requirements.Campus Maintenance:Oversee all preventive maintenance programs and building systems to maintain operational readiness, safety, and longevity of campus facilities.Space Planning and Utilization:Provide leadership in campus space planning initiatives to optimize facility use and support institutional growth and strategic objectives.Vendor and Contract Relationships:Maintain strong vendor partnerships, negotiate service contracts, and ensure cost-effective, high-quality service delivery.Campus Representation:Represent Campus Operations in institutional leadership meetings and cross-functional initiatives, serving as a key liaison between facilities and academic or administrative units.Crisis and Incident Response:Serve as the primary point of escalation for operational incidents, emergencies, and student concerns affecting campus operations.Communications and Coordination:Partner with the Communications team to ensure accurate and consistent messaging for campus alerts, closures, and operational updates.Clery and Safety Compliance:Ensure adherence to Clery Act requirements and maintain documentation for audits or reporting.Compensation &amp; BenefitsThis opportunity is budgeted at $$97,000- $125,000 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.<a href="https://www.thechicagoschool.edu/career-opportunities/" target="_blank">https://www.thechicagoschool.edu/career-opportunities/</a>The Chicago School is an Equal Opportunity Employer.Please note: For the protection of faculty, staff, students, and all who enter our facilities, The Chicago School strongly recommends that all employees are fully vaccinated for COVID-19 per CDC guidance.

The Chicago School of Professional Psychology

Campus Director - Chicago

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the General Counsel’s Organization (GCO)The General Counsel’s Organization (GCO) of American Express is where great legal minds influence global business strategy. The GCO mission is to protect and strengthen American Express through legal expertise and strategic advice that helps business partners manage risk, identify opportunities, and deliver on the company’s promise of exceptional products and services.About the RoleThe legal landscape is transforming — and so is American Express. Within the General Counsel’s Organization (GCO), we are redefining how legal teams deliver value by embedding innovation, operational excellence, and strategic foresight into everything we do.As Director &amp; Counsel – Legal Risk, Central Support &amp; Service Delivery, you will combine legal expertise with a business partner’s mindset. Drawing on your experience inside a corporate legal department, you will help shape frameworks, partnerships, and innovations that strengthen governance, enhance efficiency, and elevate legal service delivery globally. This role offers the opportunity to drive transformation and influence how American Express identifies, manages, and mitigates legal risk, while advancing innovation and consistency in legal service delivery.Key ResponsibilitiesLegal Risk Management &amp; Governance:<ul><li>Support the development and evolution of GCO’s approach to legal risk management, governance, and operational excellence.</li><li>Contribute to shaping the operating model for the legal function, supporting the 3 Lines of Defense model, robust controls, and strong engagement across teams.</li><li>Assist in defining the future ambition of the legal department and help drive progress toward those goals.</li></ul>Program Oversight &amp; Execution:<ul><li>Manage cross-functional initiatives that strengthen legal governance, internal controls, and compliance frameworks.</li><li>Help develop and embed standards for legal risk and operational accountability.</li><li>Partner with Business, Compliance, Technology, and Risk colleagues to support consistent and effective implementation of frameworks.</li></ul>Innovation &amp; Transformation:<ul><li>Contribute to modernizing legal services using technology, data, and process improvements.</li><li>Promote adoption of generative AI, automation, and analytics to enhance decisions and service delivery.</li><li>Serve as a bridge between legal teams and business partners, translating legal frameworks into practical, client-centered solutions.</li><li>Foster a culture of continuous improvement by supporting scalable, data-driven delivery models that promote transparency, simplicity, and measurable value.</li></ul>Stakeholder Engagement &amp; Communication:<ul><li>Build trusted relationships across Legal Operations, Control Management, and Business Units to align on priorities and drive outcomes.</li><li>Develop and present materials and dashboards for governance forums and executive briefings.</li><li>Collaborate with Audit, Compliance, and Risk teams to proactively identify, manage, and report on legal risks.</li></ul>Why You’ll Love This Role:<ul><li>Help shape the future of legal risk management and service delivery at a global financial leader.</li><li>Influence how the GCO delivers value, combining your experience as a lawyer and business advisor to impact legal risk and business outcomes.</li><li>Thrive in a culture that values integrity, agility, and continuous learning — where your expertise has global impact.</li></ul>Required Qualifications and Experience:<ul><li>Juris Doctor (JD) and admission to practice law in the United States, or equivalent international qualification.</li><li>At least 6 years of relevant legal experience, including work as in-house counsel and/or in private practice.</li><li>Familiarity with compliance, risk management, or operations will be helpful.</li><li>Strong appreciation for both the in-house legal perspective and the client experience, with the ability to deliver practical, business-oriented legal solutions.</li><li>Experience working with legal technology platforms is a plus.</li></ul>Key Competencies:<ul><li>Strategic and forward-thinking, with a passion for innovation and transformation.</li><li>Collaborative and skilled at building strong relationships across teams and locations.</li><li>Curious about how business teams operate and motivated by helping them achieve goals responsibly and efficiently.</li><li>Excellent communication skills, with the ability to translate complex issues into actionable insights.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Director & Counsel – Legal Risk, Central Support & Service Delivery

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express is a leading global payments, network, and travel company, backed by one of the world's most recognized brands. We offer the broadest array of charge, credit, prepaid and co brand cards for consumers, small businesses, midsize companies, large corporations and many of the biggest companies in the world. The American Express Global Commercial Services (GCS) business unit is the global leader in providing payments solutions for Small, Medium and Large businesses. GCS partners with corporate clients to help them manage travel expenses and make purchases through&nbsp;proprietary payment solutions and expense management tools.&nbsp;If you are ready for more than just a job, are not afraid of embracing challenges and setting and exceeding big goals,&nbsp;American Express invites you to share your resume to be considered for future opportunities on our newly created Enterprise Sales team.The Director of Enterprise Sales will be responsible for acquiring new-to-franchise T&amp;E and supplier payment business across our large and most strategic customers in US markets within our Global Commercial Services (GCS) division.&nbsp;Key responsibilities include:•&nbsp;&nbsp;&nbsp;&nbsp;Drive New Sales from prospective clients with annual revenue of +$1B in primary and secondary markets •&nbsp;&nbsp;&nbsp;&nbsp;Partner with sales leaders across various sales and account management segments to implement multi-market payment solutions. •&nbsp;&nbsp;&nbsp;&nbsp;Lead strategic selling in alignment with compliance and internal partner business requirements. •&nbsp;&nbsp;&nbsp;&nbsp;Develop and execute a growth strategy, adapting plans and priorities to address resource/operational requirements. •&nbsp;&nbsp;&nbsp;&nbsp;Achieve New Sales CV Targets •&nbsp;&nbsp;&nbsp;&nbsp;Execute a transactional sales cycle •&nbsp;&nbsp;&nbsp;&nbsp;Sell core and supplier payments American Express solutions •&nbsp;&nbsp;&nbsp;&nbsp;Spend significant time identifying opportunities, ensuring set-up/ card issuing, and managing expansion signings through the first 19 months of Booked Charge VolumeMinimum Qualifications:•&nbsp;&nbsp;&nbsp;&nbsp;Advanced analytical skills to bring concepts to life through data •&nbsp;&nbsp;&nbsp;&nbsp;Proven track record in Fintech and/or B2B sales negotiations, leadership and closing skills with Fortune 1000 companies •&nbsp;&nbsp;&nbsp;&nbsp;Hunter mentality •&nbsp;&nbsp;&nbsp;&nbsp;Proven track record in sales negotiations, leadership and closing skills with Fortune 1000 companies •&nbsp;&nbsp;&nbsp;&nbsp;Strong understanding of complexities, nuances, and opportunities in payments industry across a variety of global markets •&nbsp;&nbsp;&nbsp;&nbsp;Thorough knowledge of successful consultative selling techniques within Procurement, Treasury and Finance related to supply payments.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Extensive experience with complex sales planning and execution •&nbsp;&nbsp;&nbsp;&nbsp;Strong financial acumen •&nbsp;&nbsp;&nbsp;&nbsp;Leverages lead sources to identify opportunities and proactively schedule warm account review appointments with prospects •&nbsp;&nbsp;&nbsp;&nbsp;Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/ or services •&nbsp;&nbsp;&nbsp;&nbsp;Exceptional thought leadership, strategic thinking skills and project management aptitude •&nbsp;&nbsp;&nbsp;&nbsp;Outstanding presentation and negotiation skills and ability to interface and influence at the most senior levels •&nbsp;&nbsp;&nbsp;&nbsp;Strong collaboration and leadership skills •&nbsp;&nbsp;&nbsp;&nbsp;Ability to travel as required •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s Degree required; MBA preferred &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Must be able to work in a virtual environment •&nbsp;&nbsp;&nbsp;&nbsp;Preference for candidates in Mountain West/Chicago, Ohio Valley, and Southeast (Florida/Georgia)Salary Range: $132,750.00 to $243,500.00 annually + sales incentive + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Enterprise Sales Team

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;You Lead the Way. We’ve Got Your Back.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our values and powerful backing promise to provide the world’s best customer experience every day.About the RoleThe Director of Agency Operations is a critical leadership position within OnBrand, American Express’ in-house creative agency. Reporting directly to the VP, Operations &amp; Production, this role drives operational excellence, technology enablement, and workforce velocity to ensure OnBrand operates as a best-in-class creative partner to business units across the enterprise.This leader partners cross-functionally with Account Management, Strategy, Project Management, Creative, Engineering and Production teams to ensure efficient delivery, optimal capacity planning, and future-ready operations through innovation, data, and emerging technologies — including AI-driven process optimization and digital workflow automation.Key Responsibilities:<ul><li>Operational Leadership: Lead the end-to-end operational framework for OnBrand, ensuring scalability, efficiency, and alignment with enterprise goals.</li><li>Technology Strategy &amp; Enablement:<ul><li>Drive the strategic adoption and optimization of technology platforms that enhance delivery speed, collaboration, and decision-making.</li><li>Partner with Technology, Data, and Digital Product teams to evaluate, implement, and enable new tools (including AI-based solutions) that improve creative and production workflows.</li><li>Develop and maintain a roadmap for platform enhancements that unlock operational efficiencies.</li></ul></li><li>AI Integration:<ul><li>Champion the use of AI and automation to increase content production velocity, resource optimization, and data-driven insights.</li><li>Collaborate with data and analytics partners to operationalize AI for forecasting, resourcing, and workflow efficiency.</li></ul></li><li>Capacity Velocity &amp; Resource Management:<ul><li>Establish dynamic capacity planning models to optimize workload distribution and forecasting accuracy.</li><li>Oversee utilization reporting and staffing strategies to ensure agility and responsiveness to changing priorities.</li></ul></li><li>Performance Reporting &amp; Insights:<ul><li>Drive agency performance reporting and analytics — including KPIs such as utilization, pipeline tracking, forecasting, and budget adherence — translating data into actionable insights.</li><li>Ensure visualization of operational metrics that inform leadership decision-making.</li></ul></li><li>Leadership &amp; Team Development:<ul><li>Manage and mentor a team of Sr. Managers, Managers, and Analysts, fostering growth, innovation, and operational excellence.</li><li>Lead continuous learning initiatives that build technical and leadership capabilities within the agency.</li></ul></li><li>Governance &amp; Vendor Management:<ul><li>Oversee vendor relationships, equipment contracts, and compliance with financial and operational controls.</li><li>Ensure adherence to enterprise best practices and process governance standards.</li></ul></li></ul>Qualifications:<ul><li>10+ years of experience in advertising or marketing operations within an agency or in-house creative environment.</li><li>Strong background in digital operations, technology strategy, and enablement.</li><li>Demonstrated experience implementing AI or automation tools to improve workflow efficiency and creative delivery.</li><li>Proven ability to lead capacity planning, resource forecasting, and velocity optimization for creative and production teams.</li><li>Financial acumen with experience managing operational budgets and vendor negotiations.</li><li>Advanced analytical and visualization skills (e.g., Power BI, Tableau).</li><li>Proficiency with project management and collaboration platforms (e.g., Workfront, Asana, Monday.com).</li><li>Exceptional communication and leadership skills; able to influence cross-functionally and drive adoption of change.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Director of Agency Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express is a leading global payments, network, and travel company, backed by one of the world's most recognized brands. We offer the broadest array of charge, credit, prepaid and co brand cards for consumers, small businesses, midsize companies, large corporations and many of the biggest companies in the world. The American Express Global Commercial Services (GCS) business unit is the global leader in providing payments solutions for Small, Medium and Large businesses. GCS partners with corporate clients to help them manage travel expenses and make purchases through&nbsp;proprietary payment solutions and expense management tools.&nbsp;If you are ready for more than just a job, are not afraid of embracing challenges and setting and exceeding big goals,&nbsp;American Express invites you to share your resume to be considered for future opportunities on our newly created Enterprise Sales team.The Director of Enterprise Sales (Revenue Customers) will be responsible for expanding and cross-selling existing revenue managed customers across our large and most strategic customers in US markets within our Global Commercial Services (GCS) division.&nbsp;Key responsibilities include:<ul><li>Expand and Cross-Sell from existing revenue managed clients with annual revenue of +$1B in primary and secondary markets</li><li>Partner with sales leaders across various sales and account management segments to implement multi-market payment solutions</li><li>Lead strategic selling in alignment with compliance and internal partner business requirements</li><li>Develop and execute a growth strategy, adapting plans and priorities to address resource/operational requirements</li><li>Achieve Sales CV Targets</li><li>Execute a transactional sales cycle</li><li>Sell core and supplier payments American Express solutions</li><li>Spend significant time identifying opportunities, ensuring set-up/ card issuing, and managing expansion signings through the first 19 months of Booked Charge Volume</li></ul>Minimum Qualifications:<ul><li>Advanced analytical skills to bring concepts to life through data</li><li>Proven track record in Fintech and/or B2B sales negotiations, leadership and closing skills with Fortune 1000 companies</li><li>Hunter mentality</li><li>Proven track record in sales negotiations, leadership and closing skills with Fortune 1000 companies</li><li>Strong understanding of complexities, nuances, and opportunities in payments industry across a variety of global markets</li><li>Thorough knowledge of successful consultative selling techniques within Procurement, Treasury and Finance related to supply payments</li><li>Extensive experience with complex sales planning and execution</li><li>Strong financial acumen</li><li>Leverages lead sources to identify opportunities and proactively schedule warm account review appointments with prospects</li><li>Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/ or services</li><li>Exceptional thought leadership, strategic thinking skills and project management aptitude</li><li>Outstanding presentation and negotiation skills and ability to interface and influence at the most senior levels</li><li>Strong collaboration and leadership skills</li><li>Ability to travel as required</li><li>Bachelor’s Degree required; MBA preferred&nbsp;&nbsp;</li><li>Must be able to work in a virtual environment</li></ul>Salary Range: $132,750.00 to $243,500.00 annually + sales incentive + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Revenue Customers

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.WHO WE ARE:&nbsp; Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. We serve 19,000 venues globally. Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table. We’re hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way. ABOUT THE ROLE:&nbsp; We are seeking a talented and passionate Product Director to lead our Hospitality Product team and lead the Resy OS suite of products that serve our restaurant partners. The product suite, comprised of a native iOS app and web dashboard, includes a wide range of features and functionality that keep us competitive with other table management software providers and support our partners in running their day-to-day operations. With Resy OS, restaurant operators can set up user permissions and service settings, manage reservations and tables, track guests, and view real-time data to help them deliver the best hospitality to diners. &nbsp; The Director of Product, leads a team of three Product Managers and drives a cohesive product strategy across multiple squads and roadmaps. In this role, you will partner closely with two fellow Directors of Hospitality Product, as well as Engineering and Design leadership, to translate business requirements into actionable plans, identify dependencies, and align priorities to deliver meaningful outcomes that move the business forward. You will bring together the individual workstreams of your Product Managers to define what success looks like, set clear priorities, and guide day to day execution in support of broader company objectives. This position reports directly to Resy’s VP of Product Management. Key responsibilities for this role include: ·&nbsp;&nbsp;&nbsp;&nbsp;Developing and refining the Hospitality B2B strategic approach and prioritization framework alongside the Product, Engineering and Business teams ·&nbsp;&nbsp;&nbsp;&nbsp;Being the source of truth for our Hospitality Product audience, prioritization process and product experience&nbsp; ·&nbsp;&nbsp;&nbsp;&nbsp;Establishing and maintaining standards for product quality, and ensuring that issues are escalated and resolved in a timely manner ·&nbsp;&nbsp;&nbsp;&nbsp;Managing all Product Management team members on the Hospitality Product team ·&nbsp;&nbsp;&nbsp;&nbsp;Partnering with members of the Product Leadership team to define success metrics and goals tied to your team’s performance and growth ·&nbsp;&nbsp;&nbsp;&nbsp;Monitoring and escalating capacity issues and blockers that could prevent the team from achieving their objectives or meeting timelines ·&nbsp;&nbsp;&nbsp;&nbsp;Supporting the integration strategy with American Express’ recent acquisitions of Tock and Rooam ·&nbsp;&nbsp;&nbsp;&nbsp;Serving as a key counterpart to Operational Excellence stakeholders to ensure all product enhancements are meeting compliance and privacy standards&nbsp; ·&nbsp;&nbsp;&nbsp;&nbsp;Creating connective tissue and highlighting gaps between different strategies and projects across the team ·&nbsp;&nbsp;&nbsp;&nbsp;Refining the process and working model for the Hospitality Product Management team to support end-to-end delivery across the software development lifecycle This role is ideal for someone with a passion for B2B or marketplace products and a strong interest in people leadership. It is highly collaborative and strategic, requiring close partnership with Product, Engineering, and Business teams, as well as stakeholders across the Resy and Amex ecosystem. You’ll join a dynamic Product team that values iteration, collaboration, and data-driven thinking, all in pursuit of our mission to connect the best diners with the world’s best restaurants and deliver exceptional hospitality. This posting is for a hybrid role based out of the New York, NY or Chicago, IL offices.&nbsp; Minimum Qualifications<ul><li>7+ years in a Product role</li><li>Analytical and methodical thinker with the ability to leverage qualitative and quantitative data to inform the roadmap, converting it into concrete product requirements</li><li>Passionate about technology, product, user insights and data</li><li>Strong time management and organizational skills and attention to detail</li><li>Grasp of technical concepts and comfort working closely with engineers and product managers</li><li>Grasp of user experience and user research concepts and comfort working closely with designers and UX researchers</li><li>Collaborative and inclusive approach that values diverse perspectives and helps uncover and address questions and assumptions</li><li>Team player with strong communication skills who evangelizes product knowledge and thinking across the team and broader business&nbsp;</li><li>A self-starter who thrives in a fast-paced environment</li><li>Able to navigate ambiguity and manage high degrees of change</li><li>Creative problem solver who appreciates thinking in the “white space” and designing complex, new-to-market solutions&nbsp;</li><li>Takes an ethical approach to product strategy and understands how to assess and navigate risk</li><li>Proven track record of mentoring Product Managers and desire to nurture and upskill talent</li><li>Shares our love of restaurants and dining out, and wants to play a role in helping the dining industry continue to thrive also a plus </li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Director, Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes. The U.S. Small Business and Middle Market segment is the largest GCS customer segment with strong growth momentum and remains a key area of investment and focus.The Director, Corporate Site Experience, will own the end-to-end experience of the U.S. Corporate prospect pages on Amex.com. This leader will set the vision and roadmap for how prospects learn about the Corporate Program and take action, ensuring a compelling, modern experience that educates prospects through a buying journey. The Director will build and lead a team of 5, responsible for conversion optimization, content ownership, governance, experimentation, and reporting in partnership with cross-functional stakeholders.Key Responsibilities:<ul><li>Owning all U.S. Corporate prospect pages on Amex.com, including strategy, roadmap, content and UX, information architecture, and quality standards.</li><li>Driving performance across the end-to-end conversion funnel by optimizing page flows, components, copy and imagery in partnership with UX Design, Product, Engineering, and Sales.</li><li>Leading a disciplined test-and-learn program (A/B and iterative experiments) with clear hypotheses, measurement plans, and rollouts that improve the experience over time.</li><li>Evolving reporting across various platforms and teams to inform performance (creative and targeting) and investment optimization, including dashboards and experiment readouts.</li><li>Ensuring strong lead capture and routing in partnership with Sales and Marketing Operations, including compliance with privacy, legal, and risk requirements.</li><li>Advancing site foundations such as content freshness, accessibility, search discoverability (SEO &amp; SEM), page performance, and on-page guidance that supports intent from paid and organic channels.</li><li>Collaborating closely across Enterprise Digital, Analytics &amp; Investment Management, GCS Marketing, Product, Sales, Risk, Legal, and Design; managing external agency partners as needed.</li><li>Supporting digital application paths in partnership with product and engineering teams.</li><li>Managing prioritization and trade-offs across a multi-stakeholder roadmap, ensuring alignment to broader business objectives. </li></ul>Minimum Qualifications<ul><li>8+ years of experience owning high-conversion website pages or funnels for complex products or services.</li><li>Proven approach to experimentation and iterative optimization across UX, content, and forms.</li><li>Demonstrated ability to set goals, measure outcomes, and make data-informed decisions in partnership with analytics teams.</li><li>Experience with Adobe Analytics or similar enterprise analytics platforms; comfort defining requirements and interpreting results.</li><li>Strong collaboration skills and stakeholder management across product, design, engineering, analytics, sales, compliance, and legal functions.</li><li>Track record of building and leading teams and managing agency partners.</li><li>Clear, concise communicator who can translate complex program value into simple, prospect-friendly experiences.</li></ul>Preferred Qualifications:<ul><li>Working knowledge of web accessibility standards and site performance best practices.</li><li>Familiarity with lead capture, routing, and marketing operations in a B2B context (i.e., Salesforce). </li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Director- Corporate Site Experience

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Finance organization at American Express is seeking a director-level Product Owner to drive the development and delivery of Generative AI (GenAI) capabilities across Finance. This role will play a critical role in shaping how AI technologies enhance decision-making, streamline operations, and create new analytical capabilities across the organization. As the GenAI Product Owner, you will be responsible for defining and driving the end-to-end product lifecycle — from ideation through implementation — of GenAI-driven solutions that enable the Finance organization to operate with greater precision, insight, and speed.The successful candidate will combine product ownership expertise with strong critical thinking, an understanding of financial processes, and a passion for emerging AI technologies. This is a highly visible role requiring close collaboration across Finance, Technology, Risk, and other enterprise partners to deliver practical and scalable AI solutions. The role offers a unique opportunity to contribute to the transformation of Finance through innovation and execution.Key Responsibilities:<ul><li>Lead the end-to-end product lifecycle, including&nbsp;a role in opportunity identification, prioritization, requirements definition, development, deployment, and measurement of outcomes.</li><li>Partner closely with the Finance GenAI Strategy &amp; PMO director, technology teams, and business stakeholders to design and implement GenAI use cases that address key Finance priorities and focus areas.</li><li>Translate business objectives and needs into technical specifications and user stories, ensuring alignment between business needs and technical execution.</li><li>Collaborate across functions to deliver use cases that meet business objectives while maintaining data integrity, privacy, and compliance standards.</li><li>Establish metrics and reporting to measure adoption and continuous improvement of GenAI initiatives.</li><li>Stay informed of emerging trends in AI, ML, LLMs, and agentic technologies, and evaluate their applicability to Finance use cases.</li><li>Drive innovation and support a test-and-learn culture, helping Finance teams understand and leverage the power of AI.</li><li>Build strong relationships with stakeholders across Finance and Enterprise, fostering trust, collaboration, and shared accountability for outcomes.</li><li>Thrive in a whitespace environment, identifying new opportunities, building momentum, and influencing across a matrixed organization.</li></ul>Minimum Qualifications:<ul><li>7+ years of experience as a Product Owner, Product Manager, or Product Leader with accountability for full lifecycle delivery of digital or data-driven solutions.</li><li>Demonstrated ability to operate effectively in unstructured space — driving innovation and defining structure where processes are still evolving.</li><li>Strong collaboration and influence skills, with experience working across business and technical teams in a matrixed organization.</li><li>Proven ability to translate complex technical concepts into clear business terms and communicate effectively with senior leadership.</li><li>Exceptional organizational, prioritization, and problem-solving skills with attention to detail and delivery excellence.</li><li>Bachelor’s or advanced degree in a quantitative, technical, or business field (e.g., Finance, Computer Science, Mathematics, Engineering, Economics, or related discipline).</li></ul>Preferred Qualifications:<ul><li>Knowledge of, or strong curiosity and learning agility around, AI, ML, and Generative AI technologies (e.g., large language models, natural language processing, and agentic systems).</li><li>Financial literacy or direct experience working in Finance, FP&amp;A, or similar analytical domains.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

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