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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Enterprise Digital within Technology is a dynamic environment of digital product and analytics professionals that drive significant value for American Express through innovative solutions. This is a great opportunity in Enterprise Digital Experimentation &amp; Analytics (EDEA) in NYC to lead a team of talented professionals that drives acquisition growth and revenue, and premium differentiated experiences based on customer needs via performing analytics and experimentation, optimizing and innovating digital user experiences, and building strong partnerships with Product, UXR, Marketing, Servicing and Technology.EDEA team enables the world’s best digital experiences for acquisition, onboarding &amp; servicing through analytics &amp; experimentation. It supports key digital products (Homepage, Card Shop, MGM, Apply, Onboarding, MYCA: Web &amp; App, Push channels) across Global Consumer, Global Commercial and Digital Servicing business units. This role will report to the VP of Enterprise Digital Experimentation &amp; Analytics for Acquisition Experiences, and focus on US Commercial portfolio. The successful candidate is expected to exhibit expertise in understanding and delivering strong acquisition outcomes, and drawing meaningful insights and guiding strategy through analytics, reporting and experimentation. Job Responsibilities<ul><li>Provide thoughtful leadership, vision and direction to the team and key stakeholders. Lead projects/work streams to derive and action winning insights for Acquisition Experiences that optimize acquisition outcomes and drive excellent customer experience</li><li>Lead and develop a team of analysts, fostering their growth in technical skills, analytical thinking, storytelling and design of experiments. Create positive and productive team environment. Effectively teach, coach, and develop team members, as appropriate</li><li>Help increase acquisition across our digital assets</li><li>Define and build key KPIs to monitor the digital health and success</li><li>Support the development of new products and capabilities</li><li>Deliver readout of new launches uncovering insights and learnings that can be utilized to further optimize the experience&nbsp;</li><li>Gain deep functional understanding of the enterprise-wide product capabilities and associated platforms over time and ensure analytical insights are relevant and actionable&nbsp;</li><li>Craft compelling data-driven stories that distill complex analytics into clear, impactful insights for diverse audiences, including senior leaders and marketing partners, to champion winning digital experiences </li><li>Effectively collaborate with cross-functional teams to identify KPIs, prioritize experimentation opportunities and deliver actionable recommendations</li><li>Identify and understand trends and activities in the external market/industry and impact to AMEX</li></ul>Minimum Qualifications<ul><li>Strong Leader and Data-Driven Strategist with a tremendous will-to-win</li><li>Post graduate Degree in analytics, business, economics, statistics, mathematics, engineering or finance</li><li>Minimum 7 years of relevant analytics experience with a background in quantitative business analysis and statistical and modeling techniques; experience in digital analytics preferred</li><li>Proven experience of leading analytics teams and working on data integrations with partners, with a track record of consistently delivering results though developing advance analytics and platforms</li><li>Superior problem-solving/decision making skills</li><li>Excellent teamwork and thought leadership skills with experience collaborating with partners across the globe</li><li>Strategic and analytical orientation - numerical with forecasting, plus financial acumen to drive business analyses</li><li>· &nbsp;&nbsp; Excellent oral and written communication skills, coupled with strong storytelling skills to communicate findings effectively to different audiences</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

American Express

Director-Data Analytics

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Colleague Experience Group (formerly HR) is focused on providing a great colleague experience every day. Our mission is to obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. Within CEG, the Colleague Services (CS) organization plays a critical role in providing outstanding services, capabilities, data, and insights to enable that great colleague experience. The organization builds and operates products and services to enable CEG and the business.This position will be part of the Colleague Services function within CEG.This is a brand new, high-visibility position and offers a unique opportunity to re-design and build effective business processes from the ground up, playing a pivotal role in shaping our strong risk management culture, and defining our strategy and compliance efforts for CEG globally. As part of this role, this Director will shape and manage key components of the multi-year plan to strengthen risk management capabilities and controls within CEG.&nbsp; This individual will work in close partnership with key CEG senior leaders, Control Management and the CEG First Line process owners, to drive process excellence and project management direction and serve as the CEG point of contact and subject matter expert for expanded operational and regulatory requirements.&nbsp;How will you make an impact in this role?<ul><li>Provide leadership and strategic oversight of critical activity in the roll out of RCSA framework across CEG</li><li>Collaborate on the design and implementation of enhanced controls across CEG</li><li>Oversee the ongoing operation of the RCSA program within CEG; ensuring all operations continue to be appropriately considered within the framework. </li><li>Partner with operational leads to implement and maintain consistent standard operational protocols in support of maintain an effective control framework</li><li>Serve as a primary partner with Control Management on key items including but not limited to CEG’s risk governance activities </li><li>Lead and develop broad reaching risk management solutions to address improvement areas across various CEG initiatives.&nbsp;</li></ul>Minimum Qualifications<ul><li>7+ years of proven experience in risk management, governance, compliance, or related fields.</li><li>Expertise in&nbsp;identifying, evaluating, and prioritizing risk and controls within business operations, preferably including experience with Risk and Control Self-Assessment (RCSA). </li><li>Navigate and&nbsp;maintains productive relationships across various stakeholder relationships, including with second- and third-line teams.</li><li>Decisive&nbsp;self-starter with high degree of accountability and experience leading matrixed teams through ambiguity and change.&nbsp;</li><li>Executive presence with ability to exercise sound business judgment and clear, independent decision-making.</li><li>Strong communication skills to lead, influence, and build consensus among leaders across different business groups.</li><li>Willingness and ability to understand the underpinning of processes and&nbsp;determine root causes of issues&nbsp;</li><li>Proven&nbsp;project management skills with the ability to manage and deliver multiple complex items simultaneously.</li><li>Experience leading cross-functional or broad stakeholder teams, driving towards goals in time-sensitive and rapidly changing situations.</li></ul>Preferred Qualifications<ul><li>Experience in MS Visio and Archer technology platforms.&nbsp;</li><li>Experience working in a highly regulated financial services environment.</li><li>Familiarity with risk governance frameworks and control management practices.</li><li>BA/BS Degree or MBA.&nbsp;</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Risk Identification & Remediation

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth.&nbsp;The US SME Sales Enablement Organization focuses on accelerating commercial business growth through training, tools and insights to provide best-in-class customer experience and create a culture of doing it the right way. The Director - Sales Processes and Controls will focus on development and oversight of internal control for critical business functions across the US Small and Medium Enterprises (US SME). This team will be a key thought partner to the US SME leadership team on cross-channel workstreams, including owning the Rules of Engagement, designing Outlier Strategy, Defining Consequence Management Strategy and Exception management framework. The Director will work very closely with several cross-functional partners including U.S. SME Commercial Effectiveness &amp; Governance, Control Management, US SME Sales Enablement Performance &amp; Insights and Signings Governance, Marketing, Product and other supporting teams.The ideal candidate would be one familiar with the risk associated with the sales and account development organizations and can maintain the right balance between enabling our sales and account development colleague while maintaining the right control and compliance environment. The role requires thought leadership, critical thinking, communication, and organizational skills, and a proven record of leading initiatives from inception to successful execution.Responsibilities include:&nbsp;<ul><li>Lead, mentor, and build a smart working, highly engaged team with diverse talent who is tasked to identify risk and establish mitigating controls while embedding a culture of compliance into everything they do</li><li>Establish and enhance governance frameworks that promote strong controls, operational integrity, and accountability</li><li>Conduct periodic risk assessments across the team, including cross-functional risks impacting business performance, conduct, and operations</li><li>Own and maintain Standard Operating Procedures for business-critical Sales Enablement processes</li><li>Evaluate process-level risks and build preventative and detective controls that mitigate risk in critical business activities</li><li>Serve as an internal consultant for the Sales Enablement team, with a focus on ensuring control management is embedded in the day-to-day operations of our organization, and a liaison between the team and second- and third-line risk partners</li></ul>Required Qualifications:<ul><li>This is a hybrid role with the candidate expected to work from office 3 days a week </li><li>Bachelor's Degree or equivalent experience in Business, Risk Management, Communications or related field</li><li>5+ years of experience in operational risk management, process governance, consulting, or related fields</li><li>Ability to analyze large sets of data, with strong analytical skills and expertise in spreadsheets, charts, and data visualizations</li><li>Exceptional written and verbal communication skills and comfort presenting at all levels of the organization</li><li>Excellent project management skills with a record of successful results on complex, large-scale, cross-functional initiatives</li><li>Ability to build strong partnerships and work collaboratively with others to meet shared objectives</li><li>Strong people leadership experience and leading team members across multiple markets&nbsp;&nbsp;</li></ul>Preferred Qualifications:<ul><li>Advanced degrees or certifications are advantageous</li><li>Previous experience in Consulting is a plus</li><li>Demonstrated history and ability to manage cross-functional workstreams, and partner with teams spread over geographies and with varying backgrounds</li><li>Experience using SQL and other analytical tools&nbsp;</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Director - Sales Processes and Controls

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Colleague Experience Group (formerly HR) is focused on providing a great colleague experience every day. Our mission is to obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. Within CEG, the Colleague Services (CS) organization plays a critical role in providing outstanding services, capabilities, data, and insights to enable that great colleague experience. The organization builds and operates products and services to enable CEG and the business.                        This position will be part of the Colleague Services function within CEG. This is a brand new, high-visibility position and offers a unique opportunity to re-design and build effective business processes from the ground up, playing a pivotal role in shaping our strong risk management culture, and defining our strategy and compliance efforts for CEG globally.  As part of this role, this Director will shape and manage key components of the multi-year plan to strengthen risk management capabilities and controls within CEG.&nbsp; This individual will work in close partnership with key CEG senior leaders, Control Management and the CEG First Line process owners, to drive process excellence and project management direction and serve as the CEG point of contact and subject matter expert for expanded operational and regulatory requirements.&nbsp;How will you make an impact in this role?<ul><li>Lead the execution of CEG’s roadmap of risk-related milestones and tasks, collaborating and influencing with partners across CEG to ensure timelines are met.</li><li>Serve as a primary partner with Control Management on key risk governance activities</li><li>Lead and develop broad reaching risk management solutions to address improvement areas across various CEG initiatives.&nbsp;</li><li>Establish and maintain governance in operational areas where risk mitigation activities are not currently embedded within the CEG function.</li><li>Lead change management activities to ensure successful adoption of new processes, tools, and governance practices; provide clear communication, guidance, and training to drive understanding and alignment with CEG’s risk priorities.</li></ul>Minimum Qualifications<ul><li>7+ years of proven experience in risk management, governance, compliance, or related fields.</li><li>Navigate and&nbsp;maintains productive relationships across various stakeholder relationships, including with second- and third-line teams.</li><li>Decisive&nbsp;self-starter with high degree of accountability and experience leading matrixed teams through ambiguity and change.&nbsp;</li><li>Executive presence with ability to exercise sound business judgment and clear, independent decision-making.</li><li>Strong communication skills to lead, influence, and build consensus among leaders across different business groups.</li><li>Willingness and ability to understand the underpinning of processes and&nbsp;determine root causes of issues&nbsp;</li><li>Proven&nbsp;project management skills with the ability to manage and deliver multiple complex items simultaneously. </li><li>Experience leading cross-functional or broad stakeholder teams, driving towards goals in time-sensitive and rapidly changing situations. </li></ul>Preferred Qualifications<ul><li>Experience in MS Visio and Archer technology platforms.&nbsp;</li><li>Experience working in a highly regulated financial services environment.</li><li>Familiarity with risk governance frameworks and control management practices.</li><li>BA/BS Degree or MBA.&nbsp;</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. Guardian

Director – Governance Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express’ Internal Audit Group (IAG) has reinvented our audit process and is leading the financial services industry with our Audit NextGen, Data-Driven Continuous Auditing, and Auditor of the Future initiatives. Each uniquely support our Winning Aspiration to be a world class internal audit function that:<ul><li>Provides data-driven and technology-enabled assurance</li><li>Delivers timely risk insights that are business-aware and forward-looking</li><li>Supports our colleagues with experiences that prepare them to be enterprise leaders</li></ul>Collectively, IAG’s strategic initiatives, combined with our greatest asset – our people – enable IAG to utilize advanced data analysis capabilities, provide greater and continuous assurance, and help ensure quality products and services are provided to American Express customers.&nbsp;IAG’s innovative Data-Driven Continuous Auditing approach has led to patent-pending technology assets over our uniquely developed audit methodology and technology enablers.&nbsp;We are looking for those who share our mission and aspirations and are passionate about the use of data and technology in a collaborative, people-focused&nbsp;environment.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the Role:Global Commercial Services issues a wide range of proprietary corporate and small business cards and provides services to U.S. businesses, including payment and expense management, banking and non-card financing products. GCS also issues proprietary corporate cards and provides services to select global corporate clients. The GCS Audit team within IAG is responsible for conducting risk-based assurance and advisory reviews of GCS.We are seeking an Audit Director who is passionate about advancing and growing our audit coverage across the Global Commercial Services (GCS) portfolio. The GCS Products Director role will be responsible for leading audit coverage of the following organizations within GCS:<ul><li>Corporate and B2B Solutions Product Management</li><li>Small Business Card Product Management and Banking</li><li>Commercial Lending and Product Analytics</li><li>Product Development and Enterprise Solutions</li><li>Product Operations</li></ul>Key Responsibilities:<ul><li>Lead a team to execute audits in the GCS Products portfolio in conformance with professional and department standards, budgets, and deadlines&nbsp;</li><li>Plan, execute and oversee audits and issue validations ensuring adequate workpaper quality and effective stakeholder challenge and escalation where necessary</li><li>Communicate audit objectives, scope, risks, and findings articulately and with impact to individuals at various levels of business management</li><li>Develop and maintain collaborative senior stakeholder relationships across the enterprise to perform effective business monitoring&nbsp;</li><li>Self-starter with passion for continuous innovation with a view to drive organizational improvements and impacts</li><li>Has the ability to work with unstructured tasks and provide a structured output to amplify IAG’s coverage of the GCS products</li><li>Enable the deployment and optimal utilization of data analytics on all applicable assignments&nbsp;</li><li>Effectively teach, coach, and develop team members in all aspects of the audit methodology</li><li>Assume performance management responsibility for assigned staff.</li><li>Maintain the team's resource calendar, training program and recruiting pipeline, and execute the screening and selection process</li><li>Maintain internal audit competency through ongoing professional development</li></ul><h4>Minimum Qualifications</h4><ul><li>7+ years of relevant experience in audit or other relevant role in the financial services, risk management, banking, or card products industry</li><li>BA or BS in accounting, finance, business, or equivalent degree&nbsp;</li><li>Experience auditing commercial banking products and services including product development and management</li><li>Ability to break-down a complex problem into components, process knowledge and risk/control knowledge, and communicate issues and control recommendations with transparency, integrity and impact&nbsp;</li><li>Effectively works independently, within a team and across teams in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, and the ability to work on competing priorities&nbsp;</li><li>Proven ability to lead and manage multiple projects and provide developmental feedback to team</li><li>Demonstrated ability to manage people in a way that inspires, develops, and delivers results</li><li>Strong written and verbal communication skills to deliver high quality, actionable feedback to client management on control issues and potential solutions to close gaps</li><li>Excellent storytelling and visualization skills</li></ul><h4>Preferred Qualifications</h4><ul><li>Advanced degree in accounting, finance, business, or another related field</li><li>Relevant audit and professional certifications (Certified Internal Auditor (CIA), Certified Fraud Examiner (CFE) etc.)</li><li>Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization&nbsp;</li><li>Proficiency in Microsoft Excel, Tableau, Microsoft Access, SQL, Power BI, Python, SAS, Hive and/or Spark&nbsp;</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Audit Director - Global Commercial Services

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Risk &amp; Compliance Organizationis an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. Global Risk &amp; Compliance creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.&nbsp;Colleagues at Global Risk &amp; Compliance are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.&nbsp;&nbsp;The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.The objective of the ORM Governance team is to develop, oversee and strengthen the organization’s ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.The ORM Governance team is looking for a Director,Corporate Functions Operational Risk to join a diverse team of high-performing individuals focused on the effective oversight of risk identification, assessment, and mitigation across the Corporate Functions, while maintaining alignment with the organization’s enterprise risk management framework. Reporting directly to the VP, Corporate FunctionsOperational Risk Officer, this role plays a critical part in assessing, monitoring, and challenging the first line’s risk management practices. The ideal candidate will partner closely with first-line stakeholders and enterprise risk functions to provide independent oversight and challenge, ensuring that risks are managed effectively and in compliance with regulatory expectations.&nbsp;The Director, Corporate FunctionsOperational Risk will:<ul><li>Assess and challenge first-line risk identification, assessment, and mitigation efforts (i.e., Risk &amp; Control Self-Assessment) within Corporate Functionsto ensure alignment with enterprise risk standards</li><li>Analyze business processes and activities to identify potential risks, control gaps, and emerging risks</li><li>Support the development and refinement of risk policies, standards, and procedures</li><li>Assist in applying the enterprise risk management framework across Corporate Functions</li><li>Support Corporate Functions in embedding risk management practices into daily operations and decision-making</li><li>Track and analyze key risk indicators (KRIs), providing insights into risk trends and areas requiring attention</li><li>Contribute to risk reporting efforts, preparing materials for senior management, risk committees, and regulatory engagements</li><li>Maintain an understanding of relevant regulations and industry expectations to help the business navigate compliance requirements</li><li>Participate in risk governance forums, working groups, and committee meetings, providing input on risk topics</li><li>Conduct risk assessments, scenario analyses, and deep dives to evaluate the effectiveness of existing controls</li><li>Act as a key risk partner to the first line, providing guidance on risk identification, control enhancements, and remediation efforts</li><li>Support risk awareness initiatives by contributing to training sessions and risk culture programs</li><li>Monitor risk-related issues, ensuring they are appropriately addressed</li><li>Escalate significant risk concerns and control deficiencies to senior risk colleagues and relevant stakeholders</li></ul>Qualifications:<ul><li>Experience in risk management, preferably within a second-line function in financial services, and understands critical risk management lifecycle activities</li><li>Knowledge of risk management frameworks, regulatory environments, and industry best practices</li><li>Proven ability to assess and challenge first-line risk practices independently</li><li>Excellent communication and relationship-building skills, with the ability to&nbsp;translate complex risk concepts into actionable insights</li><li>Demonstrated history and ability to&nbsp;build productive partnerships and influence stakeholders across the organization</li><li>Strong understanding of operational and regulatory risks</li><li>Proficiency in risk management tools, data analysis, and reporting systems</li><li>Advanced analytical and problem-solving capabilities, with a focus on actionable insights</li><li>Detail-oriented and proactive, with strong prioritization skills in a dynamic environment</li><li>High ethical standards and a commitment to integrity and accountability</li><li>Knowledge of Corporate Functions at a large banking institution (e.g., Risk &amp; Compliance, Finance, Legal, etc.)</li></ul>Salary Range: $130,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Director, Corporate Functions Operational Risk

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Operational Risk Management (ORM) organization within Global Risk and Compliance (GRC) is responsible for conducting independent oversight and testing to assess operational risk across all business units, functions, processes and geographies at American Express.&nbsp;The Director - Operational Risk Management will be part of the GRC organization. The incumbent will help support risk analytics and build and lead a world class team of analytical professionals to support and analyze financial and regulatory reporting risk to AXP. The team will assist in independent testing of different reporting processes in creation of regulatory and financial reports.The incumbent will lead a team of 8 risk professionals in India and will be responsible for helping operationalize an independent risk management framework to provide oversight on important regulatory reporting processes. Team will be responsible to create an oversight framework to independently validate accuracy and consistency, improving overall reporting processes inclusive of intake, analysis, and review of financial and regulatory reporting interpretative items. The role will include providing effective challenge to US regulatory reporting teams who are responsible for managing and delivering key financial and regulatory reporting filings for American Express.Responsibilities include, but are not limited to:<ul><li>Create, support, and manage the execution of the second line oversight framework for effective challenge to front line processes and activities in accordance with the applicable risk management policies, consistent with enterprise risk and operational risk program procedures.</li><li>Lead a team of risk managers and perform independent testing activities to validate the accuracy, interpretation and documentation of reporting instructions to ensure reporting requirements are met and appropriate data elements are captured and adhered to.</li><li>Perform specialized risk reviews and ongoing monitoring activities on important financial reports and regulatory reports required by FRB and OCC, including FR Y-9C, Call Report (FFIEC 031), FR2052a, and FR Y-14 etc.</li><li>Support the creation of an ongoing monitoring program including Risk Appetite metrics for the key reporting processes in AXP and other Key Risk Indicators; Track and monitor risk metrics to provide regular updates to senior management, risk committees and the Board.</li><li>Communicate effectively with all stakeholders and senior leaders in reporting units; Ensure regulatory compliance and manage regulatory relationship and exams for safety &amp; soundness related applicable regulations.</li></ul>Minimum Qualifications:<ul><li>Leadership experience in risk management or a similar role</li><li>Post Graduate degree, CPA/Chartered Accountant, or similar qualification, with an in-depth knowledge of U.S. Regulatory and US GAAP requirements is must</li><li>Prior experience in assisting with preparation of Regulatory Reports required by FRB and OCC, including FR Y-9C, Call Report (FFIEC 031), FR2052a, and FR Y-14 would be strongly preferred</li><li>Proven people leadership experience and ability to attract, engage, and retain high caliber global talent</li><li>Prior Regulatory/Federal Reserve/SEC/External Reporting and banking/financial services experience strongly preferred. Strong technical and analytical skills with the ability to apply both quantitative methods and business skills to create insights and drive results</li><li>Ability to translate complex and disparate information to develop a comprehensive and cohesive conclusion for colleagues, business partners, and senior leaders</li><li>Ability to lead across a matrix organization engaging with business partners, functional owners, capabilities, controllership teams and external vendors</li><li>Excellent written and verbal communications with ability to communicate complex concepts in simple terms</li><li>Rigorous and analytical approach to problem-solving, decision-making, and prioritization collaboration across teams/geographies</li><li>Proactive in identifying issues, delivering and escalating key findings, and advising on recommended solutions to correct issues or mitigate risks</li></ul>Salary Range: $130,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director, Financial & Regulatory Reporting – Operational Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you will experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Enterprise Data Office (EDO) is part of the Enterprise Data Management Program, a key component of our Technology organization. It focuses on delivering data products that fuel business growth and unlock value, while shaping robust data management strategies and governance solutions. EDO delivers critical data-related initiatives that accelerate ongoing digital transformation at American Express, enhance the overall customer experience, strengthen our data strategy and practices, and drive our continued growth.American Express continues to invest in enterprise data management, and as part of the journey, we are seeking a Director to lead organizational change management and communications.&nbsp;Primary Responsibilities:<ul><li>Change Impacts and Adoption Measurement: Partner cross-functionally and Enterprise-wide to identify, assess and prioritize people, process, and technology changes due to the ongoing data management and governance transformation; define the KPIs and success metrics to measure adoption progress </li><li>Stakeholder Analysis and Engagement: Identify affected stakeholders across the Enterprise, and determine their needs from an organizational change standpoint; strategize engagement tactics to bring stakeholders along the data transformation journey </li><li>Organizational Change Strategies and Planning: Design leading practice strategies to achieve adoption objectives and regularly obtain feedback for ongoing iteration; create and implement the data organizational change roadmap while accounting for other Enterprise priorities / dependencies </li><li>Communications Strategies and Planning: Articulate the value proposition of the data transformation work underway; bring benefits of the transformation to life for Enterprise stakeholders; create a comprehensive plan in partnership with Enterprise stakeholders that outlines the right channels, audiences, and timing for delivery</li><li>Culture Change Strategies: Identify the long-term behavior and mindset shifts required to enable a culture of data stewardship and data risk management</li></ul>Minimum Qualifications:<ul><li>8+ years of experience in a leadership role focused on organizational change management and communications.</li><li>Experience in program management for cross-functional initiatives in large (e.g., Fortune 500) organizations.</li><li>Experience with stakeholder management and gaining consensus across various stakeholders.</li><li>Bachelor's Degree</li></ul>Preferred Qualifications:<ul><li>Experience gained at large US and / or global financial institutions; experience with and / or exposure to data management and governance is a plus.</li><li>Comfortable operating in an environment with ambiguity, using structure, influence, and prioritization to keep the work and team on track.</li><li>Experience managing critical and time-sensitive deliverables.</li><li>Detail oriented with a high degree of personal accountability; strong self-starter with an ability to autonomously multi-task and meet competing deadlines.</li><li>Excellent communication skills with a demonstrated ability to articulate complex concepts in a manner consumable by a broad stakeholder base, including a senior executive audience.</li><li>Proven experience building and leading diverse, geographically dispersed, high-performing teams; extensive experience and success as a leader of leaders.</li></ul>GuardianSalary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Organizational Change Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth. The Global Sales Enablement, Pricing &amp; Transformation (SPT) team within GCS is instrumental in ensuring achievement of these objectives. The Director - Performance &amp; Insights within SPT offers you the opportunity to be part of this dynamic organization and help GCS navigate towards growth.This position reports to the Vice President – Global and Large Performance Insights, focused on the delivering actionable insights and planning strategies that power growth, retention, and transformation across the Global &amp; Large (G&amp;L) segment. This Director would be responsible for managing a team of 7 colleagues comprising of managers and analysts across multiple markets. They will work closely as a consultative advisor to senior partners within the G&amp;L business in ensuring that there is alignment and collaboration on top priorities. This role is also responsible for defining success metrics, ensuring key performance indicators are reportable to track real-time business impact.The ideal candidate will possess thought leadership, critical thinking, communication, and organizational skills, and will have a consistent track record of excellence operating independently within a strong team environment!Key Responsibilities:<ul><li>Manage monthly and annual performance planning, reporting, and insights to enable the G&amp;L organization to meet its goals</li><li>Craft the segmentation strategy and performance measurement approach while generating client-level insights to support growth</li><li>Collaborate with G&amp;L leadership to identify risks and opportunities, optimizing sales channel performance through proactive analysis and insights</li><li>Design and implement processes for tracking and reporting Sales &amp; AD activities that are accurate, transparent, and easy to manage</li><li>Work seamlessly with partners across Finance, Risk, Product, Marketing, Compliance, GCA, and more—ensuring alignment and impact</li><li>Lead a high-performing team, encouraging professional growth, engagement, and a culture of belonging across geographies</li></ul>Minimum Qualifications:<ul><li>8+ years of experience in performance planning, consulting, corporate finance, or related fields</li><li>Strong commercial competence and a deep understanding of business planning cycles, client management, and field team operations</li><li>Outstanding communicator with the ability to convey complex financial insights clearly to a broad range of audiences</li><li>Skilled at customer and partner relationship management; able to influence leadership decisions</li><li>Track record of delivering results in a fast-paced, matrixed environment</li><li>Experienced people leader with a passion for developing talent and driving team satisfaction</li></ul>Preferred Qualifications:<ul><li>Proven strategic problem solver with a broad perspective and strong business judgment; experience in commercial business preferred</li><li>MBA or equivalent experience preferred</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Director - Performance & Insights

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.The Technology Workforce team is a center of excellence (COE) that is tightly aligned with and supports the strategic talent objectives of the Technology organization. As our Technology organization continues to grow so must our workforce strategy. The Director of Strategic Workforce Planning (SWP) will be instrumental in how we transform our workforce strategy to ensure we have the right talent, in the right place, at the right time, to meet the delivery needs of the company.To ensure we attract, grow, and develop our talent intentionally, the Director will lead a team that partners with members of the executive Technology Leadership Team (TLT), and their direct reports to inform them of the key performance indicators (KPIs) critical to achieve their multi-year aspirations. By generating rich insights, trends and sharing best practices, the Director will build strong relationships and influence the outcomes and goals by taking a data driven and action-oriented approach.The Director will also be a key enabler of, and contributor to, our transformation journey - to elevate our insights through bringing or developing an external perspective, and a continuous improvement mindset. They will be accountable for the execution and governance against the Strategic Workforce Plan (SWP) for in-year and future strategy planning, leading a multi-year workforce refresh for the TLT stakeholders.Responsibilities:<ul><li>Enabling a systematic process of analyzing, forecasting, and planning their workforce.</li><li>Leveraging and driving best practices utilizing the workforce modelling and dashboard capabilities.</li><li>Determining the supply and demand to meet delivery needs.</li><li>Generating insights, trends, and actions to meet in year and multi-year goals.</li><li>Governance of our monthly reporting and mechanisms for stakeholder input and feedback.</li><li>Partner closely with Technology Finance and other related Technology transformation programs to ensure consistency in data usage and reporting.</li><li>Use external bench marking data to identify solutions and drive talent recommendations.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree</li><li>Experience with analytics and the ability to draw conclusions and make inferences from the data.</li><li>Analytical mindset with the ability to develop; measurable goals to track success.</li><li>Excellent communication and influencing skills required, experience with senior stakeholder management.</li><li>Highly organized with experience running large scale programs</li><li>Experience working with external third parties and building strong relationships and leading teams.</li></ul>Preferred Qualifications:<ul><li>Strategic Workforce Planning experience preferred</li><li>Experience consulting or experience working closely with technology teams.</li></ul>Salary Range: $145,000.00 to $230,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

62 Leadership / Executive Board Jobs in New York, NY, USA