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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.We’re seeking a Director, Creative and Brand to lead brand design and creative for American Express Global Dining, including Tock and Resy two of the most dynamic platforms in the dining and hospitality space. You will manage a team of colleagues as a central in-house center of excellence and central planning.&nbsp; As Creative and Brand Director, you’ll serve as the steward of our brand identity and the driver of world-class creative expression across every channel and customer experience. You’ll lead a passionate team of designers, art directors, and developers, working closely with marketing, product, and executive leadership to evolve our brand, launch campaigns, and shape how our platforms show up in the world.This is a rare opportunity to define the visual and narrative identity of two industry-defining brands. From high-impact campaigns and brand systems to UX, video, content, and communications, you’ll guide the journey from strategy to execution.What You’ll DoBrand Vision &amp; Identity<ul><li>Lead the evolution and expression of the Tock and Resy brands within American Express Global Dining.</li><li>Define and refine brand guidelines, visual systems, tone, and creative standards.</li><li>Ensure brand consistency across all touchpoints—digital, experiential, editorial, and internal.</li></ul>Creative Strategy<ul><li>Partner with marketing, communications, and product teams to develop strategic creative approaches rooted in insights and aligned with business goals.</li><li>Champion the role of design and storytelling in driving impact and differentiation.</li><li>Translate complex briefs into clear, inspiring creative directions.</li></ul>Campaign &amp; Creative Execution<ul><li>Lead the full creative process for brand and marketing campaigns, from concept through delivery.</li><li>Collaborate across teams and with external partners to deliver integrated campaigns across digital, experiential, and physical channels.</li><li>Ensure campaign work meets strategic objectives, maintains creative excellence, and strengthens a unified brand presence.</li><li>Oversee execution across performance marketing, lifecycle, partnerships, and key brand moments—scaling ideas across formats and platforms.</li></ul>Website &amp; Product Design Oversight<ul><li>Guide brand expression across marketing sites, landing pages and improve UX.</li><li>Collaborate with UX, content, and development teams to ensure a cohesive, user-centered design approach.</li></ul>Team Leadership &amp; Development<ul><li>Manage and mentor a growing and vibrant team of brand and visual designers.</li><li>Foster a culture of experimentation, feedback, and creative excellence.</li><li>Oversee relationships with agencies, freelancers, and production partners.</li></ul>Internal &amp; Executive Communications<ul><li>Provide creative direction for internal and corporate-facing initiatives, including executive presentations and brand education.</li><li>Ensure consistent storytelling across teams and functions.</li></ul>About You<ul><li>10+ years of experience in creative or brand design, with 5+ years in a leadership role at a high-growth or design-forward company.</li><li>Strategic thinker with a strong portfolio showcasing brand identity, storytelling, campaigns, and digital experiences.</li><li>Deep experience building and scaling brand design systems.</li><li>Strong creative instincts with exceptional eye for design, craft, and storytelling.</li><li>Skilled in leading cross-functional creative work that blends strategy, design, UX, and content.</li><li>Confident communicator with the ability to influence executive leadership and cross-functional teams.</li><li>Proven success mentoring and growing creative teams.</li><li>Comfortable working in fast-paced, dynamic environments—able to zoom out on vision and zoom in on details.</li><li>Proficient in Figma, Adobe Creative Suite, and familiar with digital production workflows.</li><li>Passionate about hospitality, design, storytelling, and shaping cultural moments.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Director, Creative and Brand

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.&nbsp;&nbsp;&nbsp;Resy sits within American Express Global Dining, part of the U.S. Consumer Services organization.The team is responsible for reimagining hospitality and redefining the way restaurants and diners connect through a single network.Interested in joining our team of restaurant-obsessed explorers? Right this way.&nbsp;&nbsp;ABOUT THE ROLE: Director - Operations, Planning and Insights Location:&nbsp;Hybrid, NYC or Chi&nbsp; Reports to:&nbsp;CMO, Resy and Tock MarketingWe are seeking an analytical, strategically minded Director - Operations, Insights &amp; Planning to lead the development and execution of our marketing infrastructure, performance reporting, and planning and investment processes across Global Dining Marketing. This leader will be responsible for building the foundation that enables scalable, decision-making and seamless cross-team execution. They will also play a critical role in driving our cross-team priority city marketing strategy — ensuring the planning, activation, and performance of our key market initiatives are aligned with business objectives and informed by strong insights.This role sits at the intersection of marketing operations, planning, and analytics ensuring our global marketing teams are aligned on investments, cross-team planning and performance outcomes. The Director will partner closely with leaders across the Global Dining Marketing team, business operations, integration management office (IMO), data, and finance stakeholders to drive clarity, consistency, and efficiency across the end-to-end marketing process.Key Responsibilities:Insights &amp; Planning<ul><li>Oversee marketing goals, investment and integrated planning, setting goals and KPIs to ensure budgets and channel strategies align with overall business priorities</li><li>Partner with analytics teams to create performance frameworks and dashboards that drive visibility into marketing effectiveness, ROI, and strategic opportunities.</li><li>Establish the framework and process for integrated marketing planning across campaigns, ensuring visibility into key milestones and alignment</li><li>Oversee cross-team planning functions and champion key cross-team initiatives, aligning insights with coordinated B2B2C campaign outcomes powered across the team.</li><li>Shape Priority City Marketing strategy through insight-driven planning and investment optimization, ensuring go-to-market activations are optimized and aligned with priorities</li></ul>Operations &amp; Infrastructure<ul><li>Build and evolve marketing operations infrastructure, across tools, process and systems that drive efficiency and scale</li><li>Lead operational and systems integration across Resy and Tock marketing platforms, ensuring unified process and continuity</li><li>Develop and manage marketing operations standards, governance models, and documentation to streamline how teams plan, launch, and measure campaigns.</li><li>Partner with Business Operations to ensure marketing technology, tools, and systems meet enterprise standards for compliance, and evolving needs</li></ul>Cross-Team Enablement &amp; Execution<ul><li>Serve as central connector between strategy, insights, and execution across marketing</li><li>Lead marketing performance reporting, ensuring leadership visibility into progress, results, and optimization opportunities.</li><li>Standardize campaign planning and results reporting to ensure consistency across channels</li><li>Champion continuous process improvements to enhance transparency, collaboration and execution speed across teams</li><li>Serve as a key driver of the Priority City Marketing strategy, ensuring cohesive go-to-market planning, performance tracking, and optimization across key markets.</li></ul>Qualifications:<ul><li>Proven experience leading marketing operations, planning, or analytics within a complex, matrixed organization.</li><li>Strategic and analytical mindset, with demonstrated ability to translate insights into actionable business decisions.</li><li>Expertise in marketing performance measurement, reporting tools, and data visualization.</li><li>Experience managing budgeting, goal setting, and KPI tracking across teams.</li><li>Experience leading or supporting large-scale marketing system integrations across tools</li><li>Exceptional cross-functional leadership and communication skills with ability to influence senior stakeholders.</li><li>Skilled in process optimization and building systems that enable marketing excellence.</li></ul>You’ll Thrive in This Role If You:<ul><li>Love creating order and clarity from complexity.</li><li>Are energized by driving scalable systems that power go-to-market success</li><li>Thrive on solving complex operational challenges that come with integrating multiple marketing platforms, systems and processes</li><li>Are motivated by operational excellence, scalable infrastructure, and measurable results.</li><li>Want to help shape the foundation that powers Global Dining Marketing’s growth across key priority cities and new market activations.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director - Operations, Insights and Planning

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing Technology.The Enterprise Comms &amp; MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech &amp; MarOps solutions.You will be joining ECMX’s MarTech organization, focused on providing frictionless, flexible, and flawless marketing and servicing experiences.Reporting to the Vice President, Digital Product Transformation &amp; Planning, this new role will be responsible for defining the scope and vision for our AI and Agentic Marketing solutions.Role OverviewThe Director, MarTech AI Product Management, will lead the definition, delivery, and scaling of AI-powered capabilities across our enterprise MarTech stack. This role is responsible for defining the product strategy and roadmap for AI and agentic marketing solutions.This role will lead a team of product managers, and work closely with cross-functional teams including engineers, data scientists, and marketers to deliver high impact, scalable AI solutions. Commitment to continuous learning and development is critical to this role - you will be known as a thought leader across the enterprise and evangelist for AI, and will need to translate complex technical topics to a broad audience.Key ResponsibilitiesProduct Strategy &amp; Leadership:-Define the vision and roadmap for marketing AI capabilities-Create framework for rapid experimentation and responsible AI deployment across marketing capabilities-Build and scale AI-powered capabilities that drive personalization, automation, and operational efficiency-Act as an AI thought-leader by identifying emerging trends and technologies, assessing how they can augment or replace existing solutions and leading their implementation and adoption-Collaborate with executive leadership to align AI-driven products with business goals and customer needs-Partner with cross-functional teams (marketing, engineering, data science, and operations) to bring innovative AI experiences to lifeProduct Development:-Lead the full product development lifecycle including: discovery, requirements definitions, prototyping, launch, and continuous improvement-Conduct user research, A/B testing, and data analysis to iterate and improve user satisfaction and product performanceAI Enablement &amp; LLM Optimization:-Lead the configuration and deployment of Large Language Models (LLMs) for marketing use cases, ensuring they meet business requirements and provide accurate, high-quality responses-Oversee prompt design, fine-tuning, model evaluation, and continuous learning systems with engineering and data science partners-Ensure responsible AI use by developing frameworks for ethical, bias-free, and compliant conversational AI models-Vendor evaluation, approval and onboardingCollaboration &amp; Stakeholder Management:-Inspire and develop a high-performing team of AI product managers-Serve as the primary point of contact between business, engineering, and data science teams to ensure seamless execution and delivery of AI solutions-Engage with stakeholders to understand needs, gather feedback, and communicate product vision and updates-Work closely with AI vendors, startups and external partners to integrate cutting-edge technologies into the product ecosystemData-Driven Decision Making:-Define and monitor success metrics including: product performance and user engagement, driving actionable insights for continuous improvement-Assess LLM performance, accuracy, and model behaviour to optimize outcomesQualifications:-Bachelor's degree in Computer Science, Engineering, Business, or a related field. Master’s degree preferred-5-7 years of product management experience in a highly regulated environment, ideally with AI-powered products-Understanding of Large Language Models (inc. familiarity with prompt engineering), Natural Language Processing techniques, Machine Learning frameworks and their application-Experience directly managing a team of product managers, with demonstrated ability to coach and develop junior colleagues-Experience working with cross-functional teams in an Agile development environment-Exceptional communication and stakeholder management skills-A passion for AI and customer-centric innovation-Understanding of MarTech platforms and how AI can be integrated to enhance them preferredSalary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Director - MarTech AI Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Role: Director, Corporate Affairs &amp; CommunicationsReporting to Vice President, Corporate Affairs &amp; Communications, Travel &amp; Leisure Services and Strategic PartnershipsWe are hiring for a communications professional to join the American Express Corporate Affairs and Communications team to work across our Consumer Travel business.&nbsp;We are looking for a colleague who will be a dynamic, creative, and detail-oriented communications expert with stellar executive management, and excellent writing skills.This role will support American Express Travel, one the largest consumer travel booking platforms in the world. Reporting to a Vice President in Corporate Affairs &amp; Communications, this person will provide counsel to key executives and business partners, create and execute proactive media and influencer marketing strategies, and manage issues to protect and enhance the American Express and American Express Travel brands. The Director will work closely with press on behalf of the business and should have strong media relations skills with an understanding of how to sell a story.&nbsp;The Director will collaborate with a variety of American Express colleagues from senior leaders to strategic partners, as well as marketing, product, sales, and internal communications teams. The Director will create and execute thought leadership and executive visibility programs.As a skilled writer, the director should know how to communicate clearly and effectively, without the use of jargon or hyperbole, to capture the curiosity of the reader.&nbsp;The ideal candidate will be a creative thinker with experience in consumer communications including media relations, influencer marketing, social media campaigns, executive visibility, colleague communications and industry events. Responsibilities include but are not limited to:<ul><li>Develop and implement overarching communications strategies, approaches, and content to further business objectives; including clear, concise, and compelling writing tailored to relevant audiences and channels. Communications initiatives will support the business goals of American Express Travel, including driving awareness of the value of Membership and travel industry leadership.</li><li>Provide communications counsel to executives and support their external communications needs; provide crisis communications support when needed.</li><li>Lead media relations, social influencer campaigns and executive visibility efforts inclusive of all writing: key messages, talking points, Q&amp;A, press releases and social posts.</li><li>Identify unique and newsworthy opportunities to promote American Express Travel; develop strong relationships with press and the travel industry.</li><li>Maintain awareness of industry-level and competitor news, keeping teams informed and providing relevant insights, and collaborating with industry partners.</li><li>Manage select senior executives’ LinkedIn presence, including advising on the right content for the channel and writing copy to amplify announcements and company news.</li><li>Support involvement with key industry engagement groups and conferences, ensuring American Express has a public voice on industry trends and topics.</li><li>Help oversee and manage U.S.-based PR agency.</li><li>Collaborate across CA&amp;C to support enterprise-wide communications initiatives.</li><li>Represent American Express as a spokesperson responding to media inquiries.</li><li>Measure and report on results of communications efforts, including key learnings and areas of opportunity.</li></ul>Qualifications:<ul><li>8-10 years of public relations experience preferred; a mix of in-house and PR agency experience a plus.</li><li>Experience with developing and executing successful communications strategies.</li><li>Experience counseling top executives and driving their communications needs, with proven ability to influence, drive news and manage issues, as needed.</li><li>Strong strategic and creative thinker and problem solver, with proven experience leading winning communications strategies and plans.</li><li>Superior written, verbal and media relations skills, with proven media relations results.</li><li>Creativity in developing and managing stories with national, local and trade press.</li><li>Proven experience in managing PR agencies and/or teams across multiple budgets.</li><li>Needs to be a self-starter, strong collaborator, good project manager, and able to work independently, while operating as an adaptable team player and adhering to policies and deadlines.</li><li>Demonstrated ability to learn quickly and a willingness to take charge and drive results; organized with the ability to oversee multiple projects at any given time; strong attention to detail.</li><li>Ability to deal with confidential information without exception.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director, Corporate Affairs & Communications

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Colleague Experience Group (CEG, formerly HR) is focused on providing a great colleague experience every day. Our mission is to obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. Within CEG, the Colleague Services (CS) organization plays a critical role in providing outstanding services, capabilities, data, and insights to enable that great colleague experience. The&nbsp;Colleague Product Management (CPM)&nbsp;team within CS leads the strategy, development, and delivery of digital products that power the colleague experience across the enterprise.How will you make an impact in this role?This role is designed to ensure our strategic CEG platforms — including Oracle HCM Fusion and other third-party solutions — run reliably, scale securely, and deliver value at pace. You will work with SREs, Technology Operations, and Engineering leaders bringing a product mindset to how our enterprise platforms run in a transparent, predictable, and effective manner.<ul><li>Benchmark and uplift platform operations and assurance practices against industry-leading standards, with a focus on scalability, resiliency, and risk control.</li><li>Lead release and platform change management as a product discipline, ensuring seamless rollout of new features to a global workforce while balancing innovation, compliance, and risk.</li><li>Collaborate with third-party platforms and Technology partners to ensure Cloud Infrastructure roadmaps reflect product priorities and colleague experience requirements, providing strategic input on scale, resiliency, and security while Technology leads execution.</li><li>Champion platform reliability by driving incident reduction initiatives, leveraging data and cross-team collaboration to improve stability and colleague experience.</li><li>Collaborate closely with SREs, Technology Operations leaders, and Engineering platform owners to co-create scalable, sustainable practices.</li><li>Work across peers in Digital Product Ops who focus on team enablement and operating models, ensuring alignment between platform assurance and product team practices.</li><li>Embed product management principles into platform operations, ensuring that platform reliability and assurance are connected directly to business and colleague outcomes.</li><li>Manage budgeting, resource planning, and adoption metrics to measure and communicate impact on enterprise objectives.</li></ul>Minimum Qualifications<ul><li>10+ years of experience in product/platform operations, platform assurance, or SaaS product management within a complex, matrixed, and regulated organization.</li><li>Proven expertise in Oracle HCM Fusion or comparable global SaaS platforms at global scale.</li><li>Familiarity with GSIB-level risk and control frameworks or equivalent regulated-industry requirements.</li><li>Proven ability to lead release/change management and incident reduction initiatives at scale.</li><li>Demonstrated success collaborating with SRE and Technology platform teams, embedding product thinking into platform operations.</li><li>Experience leveraging analytics and data-driven insights to measure impact and inform continuous improvement.</li><li>Highly detail-oriented with a strong focus on reliability, accuracy, and measurable outcomes.</li><li>Creative problem-solver with the ability to balance innovation and compliance in a dynamic environment.</li><li>Exceptional communicator who can influence at all levels, especially when translating technical complexity into business outcome</li><li>Leads with positivity, resilience, and adaptability, fostering a team culture grounded in care, empathy, and support</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Director - Digital Product Ops (Colleague Platforms)

At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Position Overview:The Director of Internal Fraud Governance, Program Management &amp; Reporting supports the governance framework, program execution, and reporting infrastructure for the Internal Fraud 1LOD CoE. This role ensures that policies, standards, and reporting practices are consistently applied within and across business units, providing senior leaders with clear visibility into internal fraud risks, controls, and performance. The Director partners closely with internal fraud risk management, control partners, and business stakeholders to drive effective execution of enterprise initiatives.Key Responsibilities:<ul><li>Implement and maintain the internal fraud governance framework for 1LOD, ensuring alignment with enterprise risk management standards and requirements.</li><li>Partner with Internal Fraud Risk Management (IFRM) to equip business units with the information needed to understand risks, taxonomy, and expectations defined in the Internal Fraud Policy.</li><li>Coordinate with 2LOD (Operational Risk Management, Compliance) and 3LOD (IAG) to support oversight and assurance activities.</li><li>Manage the internal fraud program office, driving execution of initiatives, risk assessments, and control remediation efforts.</li><li>Support development and delivery of the program roadmap for internal fraud, including technology deployments, training programs, and control enhancements.</li><li>Track and monitor issue remediation across business units, escalating where necessary to ensure timely closure of control gaps.</li><li>Collaborate with CEG, Legal, and Technology on cross-functional fraud prevention initiatives.</li><li>Prepare and deliver reporting packages, dashboards, and presentations for senior leadership, highlighting fraud trends, risk exposure, and remediation progress.</li><li>Ensure reporting consistency across geographies and business units.</li><li>Provide input and analysis to inform risk appetite discussions and decision-making.</li><li>Lead and develop a team responsible for fraud governance, reporting, and program management.</li><li>Foster a culture of transparency, accountability, &amp; ethical behavior through awareness and training.</li></ul>Qualifications:<ul><li>8+ years of experience in program/project management, risk management, or strategic planning, with leadership experience.</li><li>Demonstrated success managing risk or control-related initiatives within a large, complex organization.</li><li>Strong executive reporting and stakeholder engagement skills, with the ability to translate data into actionable insights.</li><li>Familiarity with fraud risk management, monitoring, and control processes.</li><li>Bachelor’s degree required; advanced degree in Business, Finance, or Risk preferred.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Director - Internal Fraud / Internal Investigations(Future Hiring Opportunities)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Global Compliance and Ethics (GCE), is responsible for establishing and maintaining a robust compliance program that ensures American Express is adhering to laws, regulations, and internal policies while fostering a culture of integrity and effective second line independent Compliance oversight.The Director, Compliance Risk Assessment Program, is a key member of the 2nd Line of Defense (2LOD) Compliance Risk Management team responsible for designing, governing, and overseeing the enterprise-wide Compliance Risk Assessment (CRA) framework. This role supports the consistency, integrity, and strategic execution of the CRA program by providing oversight, guidance, and credible challenges to compliance officers who perform the assessments.This position is not responsible for executing business-level CRAs but ensures the methodologies, tools, and procedures are effectively implemented and aligned to regulatory expectations and internal risk governance standards.Key Responsibilities:<ul><li>Lead the design, enhancement, and maintenance of the enterprise CRA methodology, including inherent risk, control effectiveness, residual risk, and risk aggregation criteria.</li><li>Provide governance and oversight of the CRA lifecycle across all lines of business and legal entities.</li><li>Coordinate and facilitate annual CRA planning cycles, timelines, and reporting deliverables.</li><li>Establish and manage controls to ensure consistent application of CRA methodology across business units.</li><li>Partner with Compliance Officers, Risk SMEs, Operational Risk, Audit, and other stakeholders to review results, identify risk themes, and challenge risk rationales.</li><li>Develop executive reporting and dashboards for Compliance, Risk Committees, and senior leadership.</li><li>Monitor regulatory developments and industry best practices to inform updates to the CRA methodology.</li><li>Provide training, communication, and guidance to ensure awareness and understanding of CRA expectations.</li><li>Support regulatory exams, internal audit reviews, and issue remediation activities related to CRA.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in finance, law, business, or a related field.</li><li>10+ years of experience in Compliance, Risk Management, Internal Audit, or a related field within financial services.</li><li>Strong understanding of regulatory compliance frameworks, enterprise risk management, and control evaluation.</li><li>Experience designing or overseeing risk assessments in a complex, matrixed organization.</li><li>Demonstrated ability to provide effective challenge and influence without direct authority.</li><li>Excellent understanding of compliance risk management frameworks and the three lines of defense model.</li><li>Professional experience in handling Risk Assessments and clear understanding of inherent risk, residual risk and control effectiveness principles.</li><li>Strong leadership and interpersonal skills with the ability to influence and collaborate with people at all levels of the organization.</li><li>Exceptional problem-solving, analytical, and decision-making skills, with the ability to balance business objectives with regulatory requirements.</li><li>Excellent project management and organizational skill, with the ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.</li><li>Ability to both work independently and collaboratively with team-members and to navigate a complex organization.</li><li>Excellent verbal and written communication skills for preparing and delivering reports, presentations, and policy documents.</li><li>Experience in delivering high quality work products, reflecting attention to detail.</li><li>Must be a self-starter flexible, innovative, and adaptive</li><li>Advanced analytics, PowerPoint and excel skills with an ability to learn new tools quickly.</li></ul>Preferred Qualifications:<ul><li>Master’s degree or relevant certifications (e.g., CAMS, CRCM) are a plus.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director-Compliance Risk Assessment Program

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Director, Global KYC Operations and AML Standards:The Director, KYC Operations and AML Standards is part of the Global Merchant Operations team within the Global Merchant &amp; Network Services (GMNS) business unit. The Global Merchant Operations team drives a resilient and efficient operational core for critical merchant experiences and leads initiatives in operational excellence. The Director, KYC Operations and AML Standards will build a global team of high-performing professionals to strengthen our global KYC and AML capabilities, collaborate across business units and geographies, and establish best-in-class practices.The Director, KYC Operations and AML Standards will:·Lead and develop a team, driving effective KYC operations.·Oversee remediation activities, escalations, and the operationalization of global KYC standards.·Enhance monitoring processes and drive improvements in KYC Refresh workflows to drive higher refresh rates with greater efficiency.·Provide market-level support and advance program alignment across geographies.·Partner with global teams across compliance, risk, control management, servicing and technology teams to strengthen KYC/AML frameworks.·Implement global and market level reporting to track progress.Qualifications:·8+ years of relevant experience with a deep understanding of KYC / AML operations, financial crime compliance, and operational risk management within financial services.·Bachelor’s degree in finance, Business, Risk Management, or related field.·Demonstrated experience building and managing teams·Strong knowledge of global regulatory requirements (US, UK, EU, APAC) related to KYC and AML.·Experience leading remediation programs, handling escalations, and improving operational processes.·Proven ability to oversee implementation of KYC standards and smart monitoring solutions.·Strong leadership, communication, and stakeholder management skills.·Proven project management success.·Ability to balance strategic vision with hands-on operational execution.·Advanced degree or professional certification (CAMS, ICA, or equivalent) strongly preferred.·This role requires approximately 10–20% travel to local markets and service centers.Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director, KYC Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. <h4>&nbsp; &nbsp; About Network &amp; Acquirer Solutions:</h4>As part of the Global Merchant &amp; Network Services group (GMNS), the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year transformation of our Acquiring ecosystem – Acquirer Platform Transformation (APT) – which will enable us to develop innovative products, services, and solutions that will anticipate our future merchant and acquiring partners needs. This is a strategic priority for GMNS as it becomes increasingly important that we stay competitive with the rise of intermediaries, are able to quickly adapt to an ever-changing regulatory environment, and are developing strong value-added services that deepen the relationships with our acquiring customers.Reporting into the Vice President of GMNS Customer Experience and Servicing Strategy, the Director of GMNS Customer Journeys will lead the transformation of critical customer journeys across onboarding, maintenance, and product enablement — reducing friction, driving adoption, and strengthening partner relationships. This role will identify opportunities to radically transform the experiences our global customers have with these journeys. You will partner closely with client management, operations, servicing, control management and technology teams to develop new ways of partnering with GMNS.Responsibilities:<ul><li>Set vision, strategy and priorities for GMNS customer journeys, including definition of Outcomes and Key Results and creation of customer personas and journey maps</li><li>Champion the voice of the customer including Merchants, Payment Facilitators, Network Partners and Processors to drive the experience strategy forward across GMNS</li><li>Develop and manage the roadmap to transform journeys and syndicate with key stakeholders and business partners</li><li>Research and understand colleague and customer needs to inform data strategy, requirements and product roadmap</li><li>Partner with Product Delivery, Technology, Design and business stakeholders to define capabilities and execute on product roadmap</li><li>Collaborate with Control Management, Compliance, GCO, Privacy and other risk experts to adhere to and enhance control and compliance to global, local, and enterprise policy and regulations</li><li>Partner closely with Client Management, Marketing and Policy teams globally on identifying emerging customers needs and industry trends to inform product strategy and roadmap</li><li>Lead and develop a team of high-performing product managers that effectively influences across band levels and lines of business.</li></ul><h4>&nbsp; &nbsp;Preferred Qualifications:</h4><ul><li>Product &amp; Industry Expertise: Proven experience leading digital product strategy and delivery, ideally within payments, financial services, or technology industries.</li></ul><ul><li>Strategic &amp; Entrepreneurial Leadership: Ability to spot emerging trends, translate insights into actionable strategies, and build the business case to drive innovation and organizational change.</li><li>Team Leadership: Track record of developing and inspiring diverse, high-performing teams and generating strong followership across a matrixed environment.</li><li>Intellectual Curiosity &amp; Problem Solving: Creative and analytical thinker with the ability to navigate ambiguity and solve complex, undefined problems.</li><li>Executive Communication: Exceptional communicator able to distill sophisticated topics into clear, compelling narratives tailored for varied audiences.</li><li>Collaboration &amp; Influence: Highly collaborative leader who builds trusted relationships across internal and external partners to deliver outcomes that go beyond traditional boundaries.</li><li>Mindset &amp; Presence: High energy, optimism, and authenticity with a strong sense of the Blue Box Values</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Director, GMNS Customer Journeys

At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The newly created first line of defense Financial Crimes Risk &amp; Controls center of excellence will provide a holistic, enterprise-wide approach to our financial crimes risk management (FCRM) activities and will reside within Global Servicing.This team will be responsible for establishing a robust control foundation for first line of defense FCRM activities across the company globally, including anti-money laundering, sanctions, payments controls, and anti-corruption. The team will partner closely with Technology to develop and deploy next generation capabilities that address key gaps and strengthen the first line’s ability to detect and prevent financial crimes across our lines of business. The team will work in coordination with the Global Financial Crimes Compliance (GFCC) team within the Global Risk &amp; Compliance organization.Role Description:The 1LOD Financial Crime Risks and Controls Team within Global Servicing is looking to recruit a Director – Financial Crimes Data Governance and Reporting. This role will be responsible for defining and managing the data governance risks and standards for the organization while following required internal policies and market standards.Key Responsibilities:<ul><li>Effectively manage data risk per the framework laid out by Data Risk Management Policy (AEMP79) on Fin crime related data with focus on know your customer (KYC) data risk categories - Data loss &amp; Protection, Data Compliance, Data Usability and Third-Party Data Risk</li><li>Engaging key stakeholders including Technologies, Capabilities, Servicing and Business teams to ensure alignment, understanding and support for data risk management efforts per Data Governance Policy (AEMP70)</li><li>Partner with 2LOD and EDO team to deliver on Guardian data and governance related workstream</li><li>Build and lead a highly performing team of 8-10 Managers and Analysts.</li></ul>Minimum Qualifications:<ul><li>6+ years of experience in risk management or analytics</li><li>Ability to provide structure in ambiguity, excel in a dynamic and complex environment, and deliver under tight deadlines</li><li>Proven leader who can build, inspire, and coach a team with a passion for the business and risk management</li><li>Strong ability to influence partners and stakeholders</li><li>Excellent critical thinking and attention to detail</li><li>Exceptional drive and commitment; ability to work and thrive in in fast changing, results driven environment; and proven ability in handling competing priorities</li><li>Strong verbal and written communication skills, with the ability to translate between various technical and non-technical audiences</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost, and application laws, American Express may provide visa sponsorship for certain positions

66 Leadership / Executive Board Jobs in New York, NY, USA