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At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Global Merchant Network Services (GMNS) Financial Crime Strategy and Operations team (FCSO) is a cross line of business organization, responsible for supporting the network and acquiring businesses in American Express and ensuring they have a robust first line of defense. FCSO plays an active role in enabling the businesses to meet their growth objectives whilst ensuring there is an effective control framework. The organization helps businesses manage risk, respond to new regulation, and develop new products whilst creating and maintaining effective partnerships across multiple key stakeholders.GMNS FCS&amp;O are responsible for ensuring that GMNS has a robust first line of defense for ensuring full compliance with applicable laws, regulations and company policies, influencing control consciousness &amp; regulatory preparedness across products, processes and legal entities. This role is responsible for leading critical and time-sensitive initiatives, projects and issues as well as having a clear understanding of the impact of applicable regulation to ensure the lines of business adherence to it. It requires a broad set of abilities including risk management, understanding of regulation, analytical skills and project management. Critical to success will be the ability to develop strong working relationships and to influence delivery and outcomes at multiple levels of the organization, often without direct authority. It will involve extensive collaboration with multiple partners and stakeholders across numerous business teams, functional areas and geographies.Key Responsibilities:<ul><li>Partner with 1st Line of Defense teams to support the GMNS business in proactively identifying, assessing, and mitigating financial crime risks.</li><li>Monitor, identify, and respond to emerging financial crime risks and typologies, collaborating with stakeholders to ensure appropriate controls across GMNS operating and partner models, Global Network Services and Joint Ventures.</li><li>Collaborate with Capabilities and Transformation teams to design, enhance, and implement financial crime controls that meet evolving regulatory and supervisory expectations.</li><li>Work closely with the business, Financial Crime teams, 2nd Line Compliance, and key partner functions (including Technology, Security, Fraud, and Legal Counsel) to drive strong, consistent regulatory compliance.</li><li>Provide assurance over the development, review, and implementation of policies and procedures, ensuring alignment with current regulations and identifying risks within existing processes, platforms, and capabilities, with clear recommendations for remediation.</li><li>Plan, track, and monitor initiatives and projects against defined timelines, milestones, and deliverables, escalating risks and issues as appropriate.</li><li>Support audit engagements, corrective action plans, and operational risk event remediation related to relevant regulatory and compliance programs.</li></ul>Minimum Qualifications<ul><li>Demonstrated experience in financial crime and/or regulatory change management within 1st and/or 2nd Line of Defense roles across multiple jurisdictions.</li><li>Strong understanding of Merchant Acquiring and Partner models, and the Network (preferred).</li><li>Proven experience with regulatory reporting and risk control design and implementation.</li><li>Mature risk mindset, with the ability to identify, assess, and communicate risks and mitigations clearly, accurately, and in a timely manner.</li><li>Strong strategic thinking and judgment, with a demonstrated ability to navigate ambiguity and impose structure.</li><li>Collaborative team player with the ability to influence without direct authority.</li><li>Excellent consultation, communication, facilitation, and presentation skills, with the ability to influence stakeholders at all levels.</li><li>Proven success operating in a highly matrixed environment, building strong cross-functional relationships to drive effective outcomes.</li><li>Exceptional work ethic, flexibility, and adaptability to change; a decisive self-starter with a high degree of accountability, able to prioritize and multitask across competing internal and external demands.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

American Express

Senior Manager, Financial Crime Strategy and Operations (Partners)

At American Express, our culture is built on a 175-year history of innovation, shared valuesand&nbsp; and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Technical Risk Management (TRM) team, within the Global Risk and Compliance organization and led by the Chief Risk Officer, manages operational risks associated with Information &amp; Cyber Security Risk, Business Disruption, Technology Risk, Data Risk, and AI Risk Management. The team also ensures that risk management activities are conducted in alignment with regulatory requirements and industry expectations. In addition, the team aggregates and reports on key risk management and oversight activities to the relevant management and Board risk committees.&nbsp;&nbsp;How will you make an impact in this roleThe Director, Business Disruption &amp; Operational Resilience Risk Management is a new role dedicated to managing operational resilience risks globally at American Express. Areas of focus include business continuity management across people, processes, technology, third parties, and physical infrastructure. This role sits within the GRC team and reports directly to the Vice President, Firmwide Independent Risk Management Head of Business Disruption &amp; Operational Resilience. The incumbent will be responsible for supporting and executing on the overall operational resilience risk management and governance framework at the Company.Essential Job Functions: <ul><li>Support the implementation of the operational resilience risk governance framework, including building a specialized risk team, establishing risk policies, and enhancing risk management capabilities.</li><li>Conduct independent, proactive risk management and oversight of operational resilience related risks (including people, process, technology, third party, and infrastructure)</li><li>Enhance and maintain the firm’s operational resilience framework, including policies, governance, and minimum standards, to strengthen organizational readiness and responsiveness to business disruption events.</li><li>Provide operational resilience risk oversight through identification, assessment, control, measurement, monitoring, and reporting of risks within the operational resilience program.</li><li>Develop a strong understanding of operational resilience and business continuity management processes, demonstrating curiosity and a willingness to deliver effective and credible challenge.</li><li>Identify risks&nbsp;related to operational resilience, oversee controls in line with American Express’s risk and control framework. Establish guidance and requirements for minimum recommended controls.</li><li>Leverage advanced data analytics to drive insights, proactively identifying opportunities for enhancing the Company’s operational resilience and swiftly adapting to emerging threats.</li><li>Design and implement operational resilience related metrics to identify and report risks.</li><li>Support&nbsp;regulatory exams, to ensure the company is prepared to provide necessary documentation, addressing inquiries from regulators, and demonstrating compliance with legal and regulatory requirements and supervisory expectations.</li><li>Collaborate with senior leadership, across Legal, Technology and Business Unit leaders to&nbsp;support the development of the organization’s risk appetite for operational resilience and monitor adherence to the established thresholds.</li><li>Demonstrate in-depth knowledge in key risk oversight skills, including operational resiliency, business continuity management, disaster recovery, dependency risk management, resiliency monitoring, operational vulnerability management and resiliency compliance management.</li><li>Support compliance with Resilience-related regulations and standards (e.g., OCC Bulletin 2020-94, FFIEC Handbooks, DORA, GLBA, etc.) to meet legal and regulatory obligations.</li></ul>Minimum qualifications: <ul><li>Minimum of seven years’ experience in risk management at a Global Systemically Important Bank (GSIB), with expertise spanning policy and procedure development, risk appetite frameworks, risk and control self-assessments and testing, as well as issue management.</li><li>Deep knowledge of laws, regulations, and industry frameworks (e.g. DORA, FRB SR 2020-24/OCC 2020-94, OCC Heightened Standards, FFIEC IT booklets).</li><li>Strong verbal and written communication skills with an ability to explain complex problems and ideas clearly and succinctly to senior management.</li><li>Understanding of risk assessment methodologies, frameworks and industry standards.</li><li>Deep expertise in key elements of operational resilience framework: risk identification and assessment, business continuity planning, incident response and recovery, crisis management, governance</li><li>Demonstrates ability and aspiration for building and nurturing teams and leading complex and high impact assessments.</li><li>Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded.</li><li>Demonstrates learning agility: Learns from unfamiliar experiences. Perseveres through and learns from setbacks.</li><li>Analytical attitude with consistent track record of using data and business insight to develop winning strategies and drive business decision-making,</li><li>Ability to make decisions quickly and effectively.</li><li>Demonstrates courage and resilience.</li><li>Ability to work in a highly collaborative environment, excellent relationship building skills and ability to influence partners with a firm strategic view.</li><li>Highly motivated self-starter with ability to juggle multiple tasks in a fast-paced, ambiguous environment, with excellent organization skills and careful attention to detail.</li><li>Possess a high degree of technical savvy, with a keen ability to learn new technology quickly and easily.</li><li>Working knowledge of one or more of the data mining tools/technologies (e.g. Microsoft Excel: Pivot Tables SQL, SAS, Python, R)</li></ul>Preferred Qualifications:<ul><li>Industry certifications in Operational Resilience, Business Continuity Management, and Disaster Recovery are preferred.Guardian</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director, Business Disruption & Operational Resilience Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Senior Manager – Scorecard Lead &amp; Strategic Projects role is part of Global Strategy, Operations &amp; Performance (GSOP) team within Global Merchant and Network Services (GMNS). GSOP powers day-to-day operations, delivering exceptional merchant &amp; partner experiences, whilst supporting GMNS in achieving its long-term goals. The candidate will be PMO lead for scorecards, lead executive reporting and planning activities; and driving high-impact strategic projects. This role requires strong program management capabilities, the ability to translate complex data into compelling executive-level narratives, and excellence in cross-functional collaboration. The ideal candidate will be a trusted partner enabling data-driven decision-making through clear, concise, and compelling deliverables. Key Responsibilities include: •&nbsp;&nbsp;&nbsp;&nbsp;Lead the design, development, and ongoing management of scorecards, ensuring accuracy, consistency, and timeliness. •&nbsp;&nbsp;&nbsp;&nbsp;Own the end-to-end MS US scorecard production process, including requirements gathering, data validation, review cycles, and executive delivery. •&nbsp;&nbsp;&nbsp;&nbsp;Lead 1 Analyst to lead and provide oversight of monthly executive reporting and planning activities. •&nbsp;&nbsp;&nbsp;&nbsp;Drive strategic, cross-functional initiatives from concept through execution, ensuring alignment with organizational priorities. •&nbsp;&nbsp;&nbsp;&nbsp;Develop clear, compelling stories and insights from data to inform senior leadership and executive stakeholders. •&nbsp;&nbsp;&nbsp;&nbsp;Create high-quality, executive-level presentations, with a strong emphasis on clarity, structure, and visual storytelling. •&nbsp;&nbsp;&nbsp;&nbsp;Partner closely with cross-functional teams (e.g., Finance and Analytics). •&nbsp;&nbsp;&nbsp;&nbsp;Establish and continuously improve processes, governance, and best practices for scorecards, and strategic project execution. •&nbsp;&nbsp;&nbsp;&nbsp;Manage timelines, risks, dependencies, and stakeholder expectations across multiple concurrent initiatives. Minimum Qualifications: •&nbsp;&nbsp;&nbsp;&nbsp;3-5 years of proven experience in program or project management, with the ability to manage complex, cross-functional initiatives. •&nbsp;&nbsp;&nbsp;&nbsp;Exceptional storytelling skills, with the ability to synthesize data and insights into clear, actionable narratives for executive audiences. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated expertise in creating executive-level presentations, particularly using Microsoft PowerPoint. •&nbsp;&nbsp;&nbsp;&nbsp;Strong proficiency in Microsoft Office especially PowerPoint and Excel skills. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication and stakeholder management skills. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to work effectively across teams, balancing diverse perspectives and priorities. •&nbsp;&nbsp;&nbsp;&nbsp;Detail orientated while maintaining a view of the bigger picture •&nbsp;&nbsp;&nbsp;&nbsp;A proactive mindset with a ‘can do’ attitude&nbsp; Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager – Scorecard Lead & Strategic Projects

At American Express, our culture is built on a 175-year history of innovation, sharedvalues and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>Comprised of key internal and external servicing functions, Global Servicing (GS) delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while also providing world-class travel &amp; lifestyle, credit, collections, and fraud services. This combination of high tech and high touch service is fundamental to Amex’s value proposition and its premium brand. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.</li><li>The Director Finance – Global Servicing Analytics will lead an existing high performing team of data scientists to generate data-driven insights across Global Servicing.</li><li>Serve as the central analytics team across GS Finance, creating impactful analyses to develop recommendations, influence outcomes, and meet business plans</li><li>Build and maintain close partnership with GS MIS and strategy teams to effectively source and analyze servicing operational data and create meaningful connections to AXP Business KPIs, cardmember behaviors, GS OpEx and other Finance data</li><li>Own end-to-end management of current data model that creates account-level servicing expense datasets, including monthly refresh, data source/logic change management, and ongoing expansion into international markets</li><li>Present to Senior Business and Finance leaders</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree required, Master’s degree is a plus, 7+ years relevant work experience</li><li>Knowledge of SQL, Lumi, Python, and other programming languages for manipulating large and complex data sets</li></ul>Preferred Qualifications:<ul><li>Able to build strong partnerships with GS MIS, Strategy and Finance teams to expand awareness and understanding of internal data sources to drive impactful analyses</li><li>Motivated by uncovering data-driven business insights and identifying additional opportunities for analysis</li><li>Adept at balancing priorities and customers to manage tight deadlines</li><li>The ability to lead a team of data scientists to develop growth and foster collaboration</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director Finance - Global Servicing Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express.&nbsp;We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group.Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the Role:The Audit Control Management team within the Audit Department plays a critical role in strengthening the department’s control environment and risk management practices. This role will play a key role in establishing and maintaining a strong governance framework, developing a control testing strategy, identifying and assessing operational risks, driving issue and event management, and identifying and managing the IAG owned issues. The role is essential to enabling a well-controlled, resilient audit function that operates with integrity, effectiveness, and efficiency.The objective of the Audit Control Management team is to identify risks throughout audit processes, systems, and platforms, develop and recommend risk mitigation strategies to address these risks, and proactively flag risk themes for intervention and control enhancement.This is an exceptional opportunity for you to showcase and further expand your control management skills, internal audit skills, and ability to influence positive risk management change! IAG is looking for a Control Management Senior Analyst focused on ensuring control management is embedded in the day-to-day operations of the department. It will involve extensive collaboration with multiple partners across IAG.Key Responsibilities:<ul><li>Partner across IAG to enhance the control environment</li><li>Support IAG in their risk assessments performance (e.g RCSA)</li><li>Perform control testing strategy to evaluate the design and effectiveness of controls supporting audit operations.</li><li>Support thematic risk reporting</li><li>Maintain issue trackers and support remediation</li><li>Support risk management practices within the department</li><li>Support control monitoring and compile key operational risk trends, activities, and events</li><li>Support sharing insights, better practices, themes, etc. across the department</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree&nbsp;</li><li>2+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Knowledge of process excellence, risk/control assessment data analysis, compliance control frameworks</li><li>Project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications:<ul><li>Experience working within an internal audit department or second-line risk/control function.</li><li>Familiarity with audit methodologies and audit management systems.</li><li>Strong analytical, problem-solving, and program management skills.</li><li>Proficiency in using data analytics, audit management tools, and agile delivery principles.</li><li>Ability to thrive in a dynamic, fast-paced, and evolving environment.</li><li>Demonstrates flexibility and a growth mindset, thriving in a dynamic, newly formed team environment where processes are evolving.</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst - Control Management | Internal Audit Group

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Role Objective:The Field Sales Manager sits within a geographical territory and grows the customer base through face-to-face interactions with new prospect customers with annual company revenues ranging from $10M to $300M. The ideal candidate works with senior executives to close calls and land new accounts. The Field Sales Manager understands customer needs and leverages product knowledge to deliver innovative business solutions that provide ongoing value to new customers through the American Express business suite of products. This is a field-based role in which in-person engagement through face-to-face interactions is required with prospects and clients.Job Responsibilities:Prospecting (30 – 40% of time)&nbsp;▪ Leverage various contact methods such as cold calling or in-person meetings to secure profitable sales through firm provided leads and contact-lists, and self-generated leads (e.g., tradeshows) to complement commercial acquisition of product sales opportunities&nbsp;▪ All prospecting must be facilitated with integrity, and in accordance with our values, with a focus on profitably delivering solutions commensurate with the prospective clients needs▪ Business travel is required with the expectation of 25-50% of time spent in-market with prospects and clientsPipeline management (10 – 20% of time)&nbsp;▪ Effectively manage a pipeline of prospective customers provided by American Express and self-prospect within territory (Corporate and Business prospects with revenue between $10M-$300M)&nbsp;▪ Turn leads into prospects (contacts who know you and are willing to share info on available opportunity), follow up with contacts in CRM database, and probe for potential opportunities with the prospectsClient solution (10 – 20% of time)&nbsp;▪ Understand customer requirements and jointly develop solution in accordance with customer requests, bring in product specialists to meet with customer, and continue conversations to understand areas for improvement&nbsp;▪ Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)Negotiate and close (10 – 20% of time)&nbsp;▪ Successfully negotiate, and consensually move the prospect through the next phase of the acquisition cycle (e.g., underwriting) in accordance with applicable disclosures, terms and conditions&nbsp;▪ Reaffirm deal details, secure necessary signatures and upon deal completion successfully transition client to Field Account Development to nurture, assess and further expand relationship and volumeCompliance (100% of time)&nbsp;▪ Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirementsKnowledge, Skills, Attributes, and ExperienceKnowledge and Skills:Account management &amp; pipeline management:&nbsp;▪ Manages a pipeline of opportunities, leveraging client data/analytics to plan and prioritize activities&nbsp;Consultative selling:&nbsp;▪ Effectively identifies client needs to configure solutions that address client requirements and deliver value&nbsp;Closing:&nbsp;▪ Overcomes objections and resistance to proposed solutions with key client decision makers&nbsp;Influence &amp; persuasion:&nbsp;▪ Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services&nbsp;Demonstrating value:&nbsp;▪ Proactively and consistently demonstrates the value of partnering with American Express&nbsp;Results focus:&nbsp;▪ Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks&nbsp;Market, industry, &amp; product knowledge:&nbsp;▪ Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulationAttributes:▪ High learning agility&nbsp;▪ Intellectually curious&nbsp;▪ Collaborative and growth mindset&nbsp;▪ Personal accountability&nbsp;▪ Compliance focused&nbsp;Experience:&nbsp;▪ Bachelor’s degree preferred&nbsp;▪ Excellent sales experience, 5 - 7 years minimum&nbsp;▪ Proven experience winning new business relationships&nbsp;▪ Experience achieving sales quota and goals through multiple product offerings&nbsp;▪ Experience in a highly-regulated industrySalary Range: $69,750.00 to $128,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager-Business Development (Seattle, WA)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Global Merchant &amp; Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network.The role of the Global Merchant &amp; Network Pricing (GMNP) team is to design and implement global pricing strategies that support our coverage objectives and optimize our Discount Revenue. This revenue stream is the single largest source of American Express’ revenue and Merchant Pricing strategies play a key role in driving financial performance.&nbsp;&nbsp;&nbsp;This role is part of the Pricing Infrastructure &amp; Process Oversight team which enables pricing agility, compliance, and operational excellence through platform management, governance and a dedicated Center of Excellence team.&nbsp;Job Responsibilities:<ul><li>Manage projects with ability to develop plans and timelines, analyze data, manage stakeholders, escalate and clear roadblocks, track and execute workstreams.&nbsp;</li></ul><ul><li>Collaborate with Servicing, Client Management and Regional Pricing teams to review Pricing related processes, identify gaps, assess root causes, and advise on recommended solutions.</li></ul><ul><li>Partner with Controls Management and Regional Pricing teams to identify pricing errors, propose and implement controls while also providing meaningful reporting to Pricing leadership.&nbsp;</li></ul><ul><li>Coordinate Issue/Event framework processes, including reviewing gaps, initiating issues/events, gathering milestone support, monitoring progress, and preparing reports."</li></ul><ul><li>Identify both process and system/tool improvement opportunities to drive greater efficiency and ensure all key processes and procedures are well-documented.</li></ul>Minimum Qualifications<ul><li>4+ years of experience in project/program management with a focus on process improvement, root cause analysis, and driving large-scale cross-functional initiatives.</li></ul><ul><li>Strong analytical skills with the ability to assess complex processes, identify inefficiencies, and implement effective solutions.</li></ul><ul><li>High proficiency in Microsoft Office (Excel, PowerPoint, Outlook).</li></ul><ul><li>Exceptional communication skills (oral and written), with proven executive presence and ability to influence at all levels.</li></ul><ul><li>Strategic thinker and creative problem solver with a transformative mindset and strong attention to detail.</li></ul><ul><li>Demonstrated ability to balance multiple priorities, manage offshore collaboration, and adapt in a fast-paced environment.</li></ul><ul><li>Bachelor’s degree is required.</li></ul><ul><li>Experience working with auditors (internal/external) is a plus.</li></ul><ul><li>Merchant experience is a plus</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager, Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?U.S. Consumer Co-Brand Finance analyzes and provides decision support for new product launches, deal negotiations, product investment, and pricing. This role will support our largest Co-Brand in AXP, namely Delta. The Manager for Delta Portfolio will be responsible for maintaining &amp; renegotiating current partnerships, as well as ensuring continued success and optimizing our portfolio and partnership. This person will provide thought leadership and deep analytics in crafting the product line strategy to strengthen our competitive position in the U.S. to drive growth for Delta portfolio.<ul><li>Partner across Finance and the Business to evaluate deal scenarios and profitability impacts of product changes</li><li>Provide thought leadership on product economics to provide actionable recommendations to influence business strategy</li><li>Support Senior Leadership on key strategic areas</li></ul>Minimum Qualifications<ul><li>Excellent business acumen, strategic thinking, and broad vision of long-term growth of the business</li><li>Goal-orientated self-starter and proactive business person in a finance role</li><li>Excellent communicator able to deliver messages in a compelling fashion and craft materials to deliver complex content in a linear fashion</li><li>Effective execution of concepts and strong project management, balancing long term/short term impacts, multiple priorities and customers</li><li>Detailed knowledge of financial planning, controllership and analysis techniques including cash flow/NPV modeling</li><li>Build and leverage relationships across teams and collaborate across a wide network of matrix relationships</li><li>2+ years of experience in Lumi/SQL</li><li>5+ years of relevant Finance experience</li><li>Bachelor’s or advanced degree in a quantitative, technical, or business field (e.g., Finance, Computer Science, Mathematics, Engineering, Economics, or related discipline).</li></ul>Preferred Qualifications<ul><li>Excellent business acumen, strategic thinking, and broad vision of long-term growth of the business</li><li>Goal-orientated self-starter and proactive business person in a finance role</li><li>Effective execution of concepts and strong project management, balancing long term/short term impacts, multiple priorities and customers</li><li>Build and leverage relationships across teams and collaborate across a wide network of matrix relationships</li><li>Experience in Python, preferred</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Manager - Consumer Co-Brand - Finance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Technology Business Enablement (TBE) sits under Enterprise Platforms &amp; Technology Business Management. The Technology Business Enablement (TBE) organization powers American Express by driving Predictability, Transparency, and Efficiency to transform how the enterprise plans, invests and operates to drive trust, competitive differentiation and speedEnterprise Ways of Working – Enablement &amp; TalentThe Enterprise Ways of Working Enablement &amp; Talent team shapes how colleagues across the enterprise grow, collaborate, and deliver. We design and enable modern ways of working, learning experiences, and talent practices that help teams adapt, perform, and thrive in a rapidly changing environment.The Director, Continuous Learning &amp; Career Development leads learning &amp; development capabilities for Enterprise Technology Services (ETS) - owning the strategy, execution, and evolution of learning programs that build future-ready skills and meaningful career pathways for technologists.Reporting to the Vice President, Talent &amp; Enablement, this leader manages a team of talent professionals and partners closely with Technology, Colleague Experience Group (CEG), and enterprise stakeholders to deliver scalable, data-driven learning experiences that align to business priorities and colleague needs.Key ResponsibilitiesStrategy &amp; Program Leadership<ul><li>Own and evolve the ETS learning and career development strategy, ensuring strong alignment to enterprise talent priorities and future skill needs.</li><li>Govern and continuously improve core talent platforms and frameworks, including the Tech Career Framework, ETS Skills Hub, and in-band promotion processes.</li><li>Translate strategy into clear roadmaps, investment priorities, and measurable outcomes.</li></ul>Learning Experience Design &amp; Delivery<ul><li>Design and lead enterprise-impact learning initiatives, including:<ul><li>Skills-based learning paths (technical, specialized, digital product &amp; design, leadership, etc.)</li><li>Speaker series focused on applied, real-world case studies</li><li>Cohort-based learning pilots that drive accountability, mentorship, and skill application</li><li>Career enhancement programs (e.g., CAREER {fwd}, 5+, learning campaigns)</li></ul></li><li>Partner with enterprise Learning &amp; Development teams to share and scale ETS learning where appropriate.</li></ul>Learning Ecosystem &amp; Tool Management<ul><li>Oversee learning tool strategy and vendor management (e.g., Pluralsight, O’Reilly), including compliance, GenAI approvals, and platform integration.</li><li>Drive integration of learning platforms into Oracle HCM, improving accessibility, enrollment, and reporting.</li></ul>Measurement, Insights &amp; Continuous Improvement<ul><li>Establish and maintain a learning metrics dashboard to track engagement, adoption, sentiment, and business impact.</li><li>Use data and colleague insights to continuously refine programs and prioritize investment.</li><li>Clearly communicate outcomes and value to senior stakeholders.</li></ul>Leadership &amp; Partnership<ul><li>Lead, coach, and develop a high-performing team of learning and talent professionals.</li><li>Build trusted partnerships across ETS, CEG, and colleague networks.</li><li>Act as a thought partner and consultant to leaders on learning, skills, and career development.</li></ul>Minimum Qualifications<ul><li>7+ years of experience in talent, learning &amp; development, or other people-centered strategy, with demonstrated enterprise-scale impact.</li><li>Proven experience leading teams and complex, cross-functional initiatives.</li><li>Strong stakeholder management skills with the ability to influence at senior levels.</li><li>Data-driven mindset with experience defining metrics, measuring impact, and adjusting strategy.</li><li>Demonstrated ability to design scalable learning experiences aligned to evolving skill needs.</li><li>Exceptional communication, storytelling, and executive presentation skills.</li><li>Comfortable operating in a fast-paced, evolving environment with competing priorities.</li><li>Strong leadership presence with a track record of building trust, clarity, and accountability.</li></ul>Preferred Qualifications<ul><li>Experience working with learning platforms, vendors, and HR systems preferred</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director - Program Management, Technology Business Enablement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team (USCSDT) brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.AmericanExpress.com&nbsp;is a critical digital channel for customers to enroll in American Express products, take advantage of the benefits of membership, stay in touch with the company and self-service through a multitude of products and applications.The experiences we provide through the MYCA Web application play a key differentiating role for increasing the customer satisfaction, deepening the customer engagement and grow the revenue for the company. Our mission is to be essential in our customers’ digital lives by providing value, convenience, and delight.You will be part of the Global Web Engineering team whose mission is to be essential in our customers’ digital lives by providing value, convenience, and delight wherever they are. Your primary responsibilities will be to lead a team of engineers building awesome digital web products used by tens of millions of American Express Customers worldwide. You should enjoy solving complex technical problems and have experience creating modern, scalable, customer-facing web applications. A strong product mindset to influence and drive the product roadmap and excellent delivery are key attributes for this role. You will work in a fast-paced environment with the stability of working for a Fortune 100 company.Responsibilities:<ul><li>Lead and work with a team of highly accomplished engineers to build and deliver customer-centric roadmap.</li><li>Responsible to build the new features and iterate on existing products using the latest software development methodologies and frameworks to ensure scalability and reliability.</li><li>Work with product managers to prioritize features for new products based on customer needs; and enable the web product vision for the company and manage a list of requirements based on industry trends and new technologies.</li><li>Mentor and nurture talent and promote a culture of togetherness, partnership, and continuous team improvement through mentoring, feedback, and metrics.</li><li>Responsible for the people management of a co-located and remote engineering teams.</li><li>Recruit and hire outstanding and diverse web talent from the industry.</li><li>Influence up/down/across and promote modern software engineering principles!</li><li>Collaborate with product and business and technology teams to motivate change required to implement product roadmaps and support the team in technical issue resolution.</li><li>Think out of the box and bring an external engineering expertise and view. Desire to learn new technologies, ability to enable business capabilities through innovation and increase efficiency in crafting and delivering new capabilities with our global colleagues.</li><li>Engage in 1-on-1 conversations with team members for mentorship and career development planning.</li><li>Collaborate within and across business units to prioritize, plan, and implement the development schedule for major product releases</li></ul>Minimum Qualifications:<ul><li>Experience being a people leader, coaching, mentoring, and guiding for highly talented technical teams.</li><li>Proven experience hiring, retaining, and leading high-caliber engineering talent.</li><li>Understanding of web UI technologies and frameworks such as React and Angular.</li><li>Experience building customer-facing products with performing, availability and high scalability and bringing in new technologies based on current industry standards.</li><li>Strong written and verbal communication skills with the ability to cater to a diverse audience: executive collaborator, customer, partner, engineering.</li><li>Experience leading and building software engineering teams designing and building efficient software products in a fast-paced, sophisticated, and dynamic software development environment. Hands-on experience architecting and building modern REST APIs.</li><li>Experience with Agile, Scrum or other rapid application development methodologies is required</li><li>Commitment to drive a culture of accountability and ownership to empower teams and motivate change.</li><li>Experience leading individual contributors and providing career direction, coaching, and building development plans.</li><li>Experience working in a distributed team model and collaborating with remote team members.</li><li>BS or MS degree in computer science, computer engineering, or other engineering disciplines.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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