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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Resy Guest &amp; Product Marketing team’s mission is to drive unmatched demand to the Resy restaurant network by building an engaged guest base via compelling value messaging and refined segmentation strategy. As&nbsp;Sr. Manager, Resy Guest Lifecycle Marketing &amp; Strategy,&nbsp;you will be focused on&nbsp;supporting the development and execution of Resy’s lifecycle digital marketing curriculum for guests. You will play a crucial role in building internal and external partner relationships, gathering insights and learnings, and ensuring all email and digital marketing assets are deployed efficiently and accurately. This role works in close collaboration with the broader Resy team (inclusive of Resy B2C and B2B Marketing, Product, and Data), reports to the Director, Resy Guest &amp; Product Marketing, and manages 1 direct report.Key Responsibilities:<ul><li>Own segmentation, journey mapping, and personalized channel experiences across email and other CRM touchpoints, in collaboration with Product, Data, and Marketing teams.</li><li>Manage and optimize behaviorally triggered and dynamic content campaigns to drive retention and engagement, including ongoingA/B testing and performance reporting.</li><li>Oversee the strategy, execution, and performance analysis of major lifecycle moments, including flagship campaigns like Resy Recap, a personalized end-of-year diner experience.</li><li>Analyze and present CRM performance metrics regularly to senior stakeholders; maintain a comprehensive measurement plan for all lifecycle and CRM initiatives.</li><li>Manage the creative development and approval process across digital marketing campaigns, liaising with Legal, Compliance, Brand, and external agencies</li><li>Manage end-to-end campaign execution for email including set-up, deployment, and post-launch performance coupled with go-forward plans ensuring consideration of comprehensive Customer Experience</li><li>Partner with internal product and data stakeholders to understand guest and restaurant needs to 1) develop marketing plans and 2) consult on optimizations to owned digital assets to drive guest engagement</li></ul><ul><li>Own and lead full team marketing work plan tracking, campaign flighting, and prioritization against business priorities and resources</li><li>Act as data analyst across marketing campaign performance, creating and managing reporting and bespoke analytics (Funnel reporting and marketing attribution)</li><li>Assess opportunities to deliver more robust reporting suites across campaigns to highlight variances in performance (content, engagement, etc.) across different segments (e.g. Priority City view)</li></ul>Qualifications:<ul><li>5–7 years of experience in CRM, lifecycle marketing, or digital marketing roles, ideally with a a strong background in email.</li><li>Strong background in email marketing platforms, marketing analytics, and customer segmentation.</li><li>Experience managing large-scale, personalized campaigns and optimizing performance through testing.</li><li>Analytical mindset with the ability to translate insights into strategy; familiarity with tools like Looker, Simon Data.</li><li>Excellent project management and cross-functional collaboration skills.</li><li>Experience with end-to-end campaign execution (planning, set-up, legal reviews, etc.) and ability to independently move timelines forward</li><li>Experience consolidating and delivering campaign insights across teams and up to leadership.</li><li>Highly analytical, proven ability to synthesize complex topics and use funnel performance data to make business recommendations across channels (heavy Excel experience a must, experience with Adobe reports preferred).</li><li>Exceptional interpersonal communication skills and ability to lead large groups of matrixed partners across the Enterprise, including Marketing, Operations, Product, and Data. Ability to act as a confident PMO for team to prioritize work and back logs across complete Snr Manager team remit</li><li>Experience learning new technology and managing email service platforms; while experience with platforms like Simon Data, Klayvio or Salesforce is not required, it’s a nice to have.</li><li>Positive self-starter with a thirst to move quickly and challenge what’s been done</li><li>Highly organized and comfortable delivering results across multiple workstreams simultaneously; attention-to-detail is critical</li><li>Intellectual curiosity and passion for understanding what drives customer behavior</li><li>Strong storyteller with a thoughtful ability to flex your style based on the audience</li><li>Passion for restaurants a plus</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

American Express

Senior Manager, Resy Guest Lifecycle Marketing & Strategy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Resy Guest &amp; Product Marketing team’s mission is to drive unmatched demand to the Resy restaurant network by building an engaged guest base via compelling value messaging and refined segmentation strategy. As&nbsp;Sr. Manager, Resy Guest Value Marketing &amp; Strategy,&nbsp;you will be focused on&nbsp;supporting the development and execution of Resy’s digital marketing curriculum in support of identifying and delivering value to our guest base to foster deeper engagement. You will play a crucial role in building internal and external partner relationships, gathering insights and learnings, and ensuring all email and digital marketing assets are deployed efficiently and accurately. This role works in close collaboration with the broader Resy team (inclusive of Resy B2C and B2B Marketing, Product, and Data) as well as our Amex colleagues, reports to the Director, Resy Guest &amp; Product Marketing, and manages 1 direct report.Key Responsibilities:<ul><li>Own segmentation, journey mapping, and personalized channel experiences across email and other digital channels, in collaboration with Product, Data, and Marketing teams.</li><li>Manage and optimize brand, editorial, and product marketing campaigns to drive guest retention and engagement, including ongoing A/B testing and performance reporting.</li><li>Oversee the strategy, execution, and performance analysis of always-on marketing franchises as well as topical heat moments.</li><li>Own content calendars to ensure relevant, consistent messaging across channels.</li><li>Lead go-to-market planning for Resy product feature launches, partnering with Product and Marketing stakeholders to develop surround-sound, cross-channel campaigns.</li><li>Analyze and present CRM performance metrics regularly to senior stakeholders; maintain a comprehensive measurement plan for all lifecycle and CRM initiatives.</li><li>Manage the creative development and approval process across digital marketing campaigns and placements, liaising with Legal, Compliance, Brand, and external agencies</li><li>Manage end-to-end campaign execution for email and app &amp; web placements including set-up, deployment, and post-launch performance coupled with go-forward plans.</li><li>Partner with internal Product, Data, and Restaurant Partnerships stakeholders to understand guest and restaurant needs, developing marketing plans to drive guest engagement.</li><li>Assess opportunities to deliver more robust reporting suites across campaigns to highlight variances in performance (content, engagement, etc.) across different segments (e.g. Priority City view)</li></ul>Qualifications:<ul><li>5–7 years of experience in digital marketing roles, ideally with a focus on email.</li><li>Strong background in email marketing platforms, marketing analytics, and customer segmentation.</li><li>Experience managing large-scale, personalized campaigns and optimizing performance through testing.</li><li>Experience managing go-to-market planning for product launches</li><li>Analytical mindset with the ability to translate insights into strategy; familiarity with tools like Looker, Simon Data.</li><li>Excellent project management and cross-functional collaboration skills.</li><li>Experience with end-to-end campaign execution (planning, set-up, legal reviews, etc.) and ability to independently move timelines forward</li><li>Experience consolidating and delivering campaign insights across teams and up to leadership.</li><li>Highly analytical, proven ability to synthesize complex topics and use funnel performance data to make business recommendations across channels (heavy Excel experience a must, experience with Adobe reports preferred).</li><li>Exceptional interpersonal communication skills and ability to lead large groups of matrixed partners across the Enterprise, including Marketing, Operations, Product, and Data. Ability to act as a confident PMO for team to prioritize work and back logs across complete Snr Manager team remit</li><li>Experience learning new technology and managing email service platforms; while experience with platforms like Simon Data, Klayvio or Salesforce is not required, it’s a nice to have.</li><li>Positive self-starter with a thirst to move quickly and challenge what’s been done</li><li>Highly organized and comfortable delivering results across multiple workstreams simultaneously; attention-to-detail is critical</li><li>Intellectual curiosity and passion for understanding what drives customer behavior</li><li>Strong storyteller with a thoughtful ability to flex your style based on the audience</li><li>Passion for restaurants a plus</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager Resy Guest Value Marketing & Strategy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. The Cobrand Partnership Team oversees marketing for our US Consumer cobrand products.The Senior Analyst, Hilton Cobrand Acquisition Marketing sits within the Cobrand Partnership Marketing Team within Consumer Marketing Services, which is focused on driving growth and engagement amongst our largest cobrand partner products.This key position will be responsible for pushing growth and innovation within Hilton Email and Direct Mail partner channels. This position helps drive significant Cobrand acquisition, opportunity, and strategy focus, including offer and creative tests through gated capabilities. You will work closely with both the Hilton partner, third-party agencies, and internal American Express teams to develop and implement marketing campaigns. This is an outstanding opportunity to join the broader Hilton Cobrand team that drives significant new card acquisitions for American Express and delivers offer strategy across Hilton and Amex channels.This role is for someone who has a passion for performance marketing, organization, and understands the value of partnerships. It is an exciting opportunity for a hard-working candidate to build new marketing experiences and join a team that charts our course with a multifaceted and evolving partnership. How will you make an impact in this role?<ul><li>Develop winning creatives, offers, and segmentation to drive higher response and acquisition volume across Partner Direct Mail and Email campaigns in partnership with the other Hilton acquisition channel teams.</li><li>Build positive partnership with key cross-functional partners, including third-party Partner, Legal, Compliance, Operations Teams.</li><li>Lead campaign management activities, including owning execution timelines, performance monitoring, results analysis, forecasting &amp; budget management, and leadership and development of marketing execution analysts</li><li>Own recurring performance reporting and monthly forecasting for Partner direct channels</li><li>Manage set up of audience segmentation and development</li><li>Manage Third-Party Lifecycle Management (TLM) process, including updating SOWs and working with internal and external parties to extend and/or validate partnership needs and request</li><li>Support Sr. Manager with strategy for new offers, campaign testing, and audience segmentation, while working closely with tech and analytics partners to enhance findings and insights for best-in-class marketing</li><li>Build strong, collaborative relationships with key cross-functional partners such as: Product, Technology, Legal, Compliance, Risk, Finance, Capabilities, Procurement, Brand and Marketing Channel Partners</li></ul>Minimum Qualifications<ul><li>2-3 years professional marketing experience, email and direct mail marketing and/or digital marketing a plus</li><li>Upbeat self-starter and quick learner who thrives in a dynamic, fast-paced, and constantly evolving environment with the ability to deliver innovative ideas</li><li>Positive relationship builder. You are a person who goes out and proactively collaborates, seeks input and understands others’ goals</li><li>Stellar organizational skills; attention to detail is key</li><li>Ability to analyze, understand and present data that generates key insights to drive the business</li><li>Clear and articulate communicator with the ability to influence and negotiate successfully with both internal and external partners</li><li>A “can do” positive attitude and ability to shift in the face of change quickly</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Analyst, Hilton Cobrand Acquisition Marketing

<h3>Job Description:</h3><h3>The Role</h3>Are you passionate about building and delivering the best digital channel experience? Do data-informed decisions fuel the strategies you develop? Join the Marketing Automation &amp; Lead Management team to build and automate journeys using real-time personalization that provide relevant and timely content to our audiences. Blend your email expertise with a test and learn approach to drive engagement and deliver optimized experiences to our clients.<h3>The Expertise and Skills You Bring</h3><ul><li>Apply journey orchestration platforms and technologies (CDP, Salesforce Marketing Cloud, analytics) to build and automate journeys and event-based triggers, segmentation and real-time personalization</li><li>Deep understanding of marketing automation and multichannel lead generation strategies, and expertise in building omnichannel journey workflows</li><li>Experience working in Salesforce Marketing Cloud, or similar marketing automation tool and with Salesforce CRM</li><li>Collaborate with key partners across marketing in journey orchestration planning</li><li>Identify and advocate for advancements in automation capabilities to drive productivity and client satisfaction</li><li>Understand data sources to integrate with systems ensuring a unified view of customer interactions</li><li>Understand and demonstrate the latest capabilities in marketing automation, marketing journey builder, and the connection between digital marketing and lead cultivating</li><li>Maintain an open and collaborative test and learn approach across marketing channels with an emphasis on optimizing content, tactics, and channel mix to improve business outcomes</li><li>Maintain oversight of all journeys to ensure they are operational and performing as expected</li><li>Document and optimize data flow through systems, guiding the integrations between SFMC and CRM systems</li><li>Partner with marketing effectiveness, marketing analytics and sales support teams to establish shared marketing-sales performance reporting</li><li>Integrity and purpose with a strong sense of accountability owning successes and failures</li><li>Exceptional organizational skills, consistently setting and meeting deadlines, prioritizing or re-prioritizing, and using outstanding judgement in engaging collaborators and senior resources</li></ul>Note: Fidelity will not provide immigration sponsorship for this position. <h3>The Team</h3>The Email Strategy &amp; Operations team is part of the Fidelity Institutional (FI) &amp; Asset Management Marketing Digital Engagement team with a focus on delivering industry leading client experiences through our digital channel innovation. We are focused on keeping clients and prospects engaged with our content and building positive brand recognition. We are committed to building a team culture where individuals can grow and flourish.The base salary range for this position is $85,000-$143,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.<h3>Certifications:</h3><h3>Category:</h3>Marketing

Fidelity Investments

Sr. Manager, Journey Orchestration & Advanced Email Capabilities - Fidelity Institutional and Asset Management Marketing

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology. NYC311 is New York City’s official source for non-emergency information and services. NYC311 is the critical bridge for residents, businesses, and visitors to City government, providing quick and easy access to government services and information with the highest level of quality. Available 24 hours a day, 7 days a week in up to 175 languages. NYC311 provides industry leading service across multiple channels including phone, text, online, mobile app, and social media. Launched in 2003, NYC311 manages up to 40 million customer contact annually, and works in close partnership with the Mayor’s Office and every City Agency to develop and maintain accurate, timely, and plain-language content for all New Yorkers. The successful candidate will serve as the Director of Communications and Agency Relations for NYC 311. Responsibilities will include: -Direct multiple teams within the 311 Communications and Agency Relations unit; -Develop strategies for citywide customer service programs and delivery; -Oversee design and implementation of business solutions in CRM and IVR applications; -Lead business process reengineering efforts required to support mayoral and agency initiatives; -Develop and administer short and long range plans; -Serve as a senior management advisor for 311 and citywide agency relations issues and content management programs; -Oversee effective information flow provided and shared by 311, 311 Online, 311 X (Twitter), 311 Text Messaging, and any new 311 platform, with the public and city agencies; -Provide leadership for special projects and programs; manage relationships with internal and external partners; -Represent 311 at high level meetings with internal and external stakeholders and other entities; and serve as a senior management liaison; -Oversee special projects and initiatives as assigned. ADMINISTRATIVE STAFF ANALYST ( - 1002D<h4>Minimum Qualifications</h4>1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or 2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.<h4>Preferred Skills</h4> The successful candidate should possess the following: a Bachelor's degree in a related field 5+ years of satisfactory work experience managing or leading professional staff in the areas of Client Management, Content, Communications, or a related field proven experience with agency and client relationship management in a government setting experience with business promotion activities, marketing, or public relations experience with content strategy, usability, and design in a government setting professional experience as an editor or managing editor ability to edit user-focused, task-oriented content commitment to consistency in style, tone, and format experience with social media marketing and management platforms and tools project management experience familiarity with information technology and application development demonstrated experience working with technical and non-technical staff exceptional knowledge of Microsoft Office programs outstanding collaboration and team building skills strong written and verbal communication skills excellent analytic, organization, presentation and facilitation skills ability to manage multiple tasks under tight deadlines and ability to interface with executive level management and conduct senior level presentations. <h4>55a Program</h4> This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. <h4>Public Service Loan Forgiveness</h4> As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at <a href="https://studentaid.gov/pslf/" target="_blank">https://studentaid.gov/pslf/</a>. <h4>Residency Requirement</h4> New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. <h4>Additional Information</h4>The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

New York City Office of Technology & Innovation (OTI)

Director, 311 Communications & Agency Relations | City of New York Jobs

Senior Instructional/Experience Designer Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Instructional Designer /Experience Designer to work in Jersey City, New Jersey; Covington, Kentucky; Westlake, Texas; or Boston, MA! The Role This is a role for an experienced, tech-savvy, hard-working learning experience designer who enjoys working on complex multifaceted learning solutions. Working together with one peer partner and collaborating with the team spearheading this initiative, they will convert classroom based presentations into a variety of digital assets that are then organized and accessed on the Degreed platform. The role is design and execution heavy with anticipated 90% of time spent on design and execution of the design and 10% of time spent consulting with the internal client and meeting with the project manager and head of talent and learning. It is a great opportunity for people who are organized, can meet deadlines, manage their own projects, who enjoy building creative engaging solutions. The Expertise and Skills You Bring <ul> <li>5+ years crafting learning experiences in a corporate setting </li><li>Direct experience using Adobe Creative Suite programs for visual and multimedia design </li><li>Other authoring tools are a plus: Domiknow, Synthesia, as are video editing skills </li><li>Bachelor’s degree in Instructional Design or a related field preferred </li><li>Experience in financial services or consulting firms preferred </li></ul> The Team This role will report into the Head of Talent &amp; Learning for our Enterprise Services group. The role will support a team charged with transforming and digitizing a traditional on-boarding/new hire training for internal consultants. Recipients of the work may be recent MBA graduates or people joining for external consulting companies as well as internal transfers.

Fidelity TalentSource

Senior Instructional/Experience Designer

Job description Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.HSBC Global Banking and Markets (GBM) opens up opportunities for our clients globally through the power of our international connectivity, intellectual capital and market-leading capabilities.Our clients are the largest multi-national corporates, asset owners and investors, and public sector entities around the world. We also enable solutions for CMB and WPB clients with our markets and investment banking expertise.We use our intellectual capital, financial strength, and broad product capability to connect clients between East and West.In the role reporting to the Global Head of Communications for Global Banking and Markets (GBM) and Head of US Communications for HSBC, the role holder will be responsible for internal and external communications for GBM, institutional clients and Global Research from and in the US. This encompasses providing strategic counsel and direction to the Global Banking leadership team on employee engagement, as well as crafting and executing integrated communications strategies for the business. The leader must be seasoned at stakeholder management working closely with senior executives, large employee audiences, spokespeople and the media. They must have excellent writing and presenation skills and collaborate with team members to develop integrated and aligned plans that bring about tangible outcomes across all of HSBC.A primary objective of this position is to articulate a clear and impactful narrative around Global Banking's strategy and contributions to employees, clients, and stakeholders. Integration and collaboration will be essential for success, necessitating close coordination with key stakeholders such as the Co-Head of Global Banking Coverage, Head of GB Americas, and US-based Global Research Leads.&nbsp; This role requires a strong leader who can work closely with stakeholders to develop, socialize, measure and report on strategic programs that drive business outcomes and raise brand awareness. The leader must be familiar with the current operating and competitive landscape, future trends, geopolitical shifts and macroeconomic conditions. In addition, the role holder must work closely with executives, research analysts, thought leaders and the media to proactively increase brand awareness and drive business priorities.The role demands a proactive and hands-on approach, with the communications leader expected to actively engage in cross-functional collaboration with the wider GBM communications team, including the Head of Global Banking Communications, Group Media Relations, and other relevant functions. This collaborative ethos ensures an integrated approach to communications that maximizes value for both GBM and HSBC as a whole.As our Head of Communications US Global Banking, Markets and Global Research you will:<ul><li>Manage, develop and deliver the GBM, institutional clients and Global Research (intellectual capital/thought leadership) communications content plans for and from the US</li><li>Lead and deliver communications activity for the US GBM and Global Research leadership teams aligned to GBM business, as well as functional and enterprise-wide priorities</li><li>Apply commercial knowledge to identify issues impacting employee engagement and advise leadership accordingly</li><li>Ensure quality execution of GBM US and Global Research US external and employee communications campaigns and projects</li><li>Oversee the quality of change communications support for the strategic global transformation programmes for the relevant areas</li><li>Lead the US GBM and US Global Research communications planning and execution. Be a proactive and positive contributor to the wider GBM communications team, US Communications team and Group Communications &amp; Brand function</li></ul>For this role, HSBC targets a pay range between $134,500.00 and $201,800.00The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle. Requirements You´ll likely have the following qualifications to succeed in this role:<ul><li>Ability to act as a leader and role model in a global and diverse communications team, working effectively and pro-actively across multiple geographies and time-zones as part of an international firm</li><li>Ability to lead in developing, managing and implementing effective joined-up internal and external communications strategies and planning.</li><li>Experience in complex risks and issues management</li><li>Experience in creative communications development and thought leadership</li><li>Experience of working in a complex, international matrix organization and diverse culture</li><li>Strong breadth of knowledge of investment banking and relevant trends</li><li>Exceptional writing skills, with proven experience in improving this capability in others</li><li>Ability to use insight to track and measure the effectiveness of communications</li></ul>In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position. As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future! All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

17 Marketing / Communications / PR Jobs in Jersey City, NJ, USA