field_remote_option

field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

<h3>Senior Business Analyst</h3> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Business Analyst in Boston, MA! <h3>The Team &amp; Role</h3> Fidelity Center for Applied Technology (FCAT) is seeking a Senior Business Analyst to join our innovative Product group and to support the deployment and optimization of FCAT’s cutting-edge Automated Quality Management (AQM) tool. This tool uses AI to transcribe, summarize, and evaluate customer phone interactions, measuring associate adherence to the Interaction Call Model (ICM) and enabling data-driven coaching and self-led development. This role will be instrumental in shaping the future of financial services by leveraging Artificial Intelligence (AI), LLMs to develop innovative products and services. Reporting to the Director of Business / Systems Analysis, you will collaborate with cross-functional teams to explore emerging technologies, prototype solutions, and drive strategic initiatives. In this role, you will bridge the gap between technology and people by analyzing AQM tool-generated insights, identifying performance trends, and supporting coaching initiatives that elevate the client experience. You will play a key role in ensuring the accuracy, fairness, and effectiveness of AQM as a tool for continuous learning and quality improvement across Brokerage Client Service teams. <h3>The Expertise &amp; Skills you bring</h3> <ul> <li>Bachelor’s degree required; MBA or MS preferred. </li><li>Over 10 years of experience in business analysis, specializing in process flow design, use case/story development, and detailed documentation. </li><li>Proven ability in translating complex business needs into clear technical requirements and actionable Agile user stories. </li><li>Collaborate in the design, development, and refinement of call evaluation tools, offering strategic recommendations to enhance user experience and product clarity. </li><li>Analyze automated call scores, transcripts, summaries to uncover performance trends, coaching opportunities. </li><li>Partner with team leads and coaches to convert insights into targeted development plans and data-driven coaching strategies. </li><li>Demonstrates an innovative attitude and is enthusiastic about working with and continuously learning new technologies and their impact on business. </li><li>Experience with LLMs, prompt engineering or conversational AI is preferred. </li><li>Experience with quality monitoring and speech analytics platforms such as NICE is plus. </li><li>Proven ability to navigate and manage ambiguity, adapt to changing priorities and work environments, and thrive in fast-paced, innovative settings. </li><li>Excellent communication skills to convey complex information clearly and concisely, along with strong analytical, collaboration, and critical thinking skills. </li></ul> The hourly pay rate range for this position is $55.00-74.55 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Fidelity TalentSource

Senior Business Analyst

Content Manager (Contractor), Segment Marketing The Role The Content Manager will sit within Segment Marketing and oversee the creation, editing and publishing/distribution of various content types, including blog posts, reports, social media updates, marketing collateral, and more. In addition, they will need strong project management skills, as well as strong attention to detail as they enable the Segment Marketing and Production teams to work efficiently and effectively across complex institutional initiatives. This role will work closely with other members of the team across design, content, project management and marketing strategy. Fidelity Digital Assets® is a growth business, so comfort with complexity and large initiatives that shift with business needs is required. The Expertise and Skills You Bring This role requires someone who is extremely detail-oriented, comfortable with large, complex projects with several moving parts and highly collaborative. Being able to learn quickly, identify next steps and establish project plans is a must. Strong project management skills and business acumen to contextualize the broader initiatives required. Background in finance or experience in highly regulated industry preferred. Experience with project management tools (e.g. Workfront) is preferred. Basic InDesign knowledge is a plus, with a preference for candidates who can make basic design edits as needed. Strong skills with grammar, copywriting and proofing. Note: Fidelity is not providing immigration sponsorship for this position The Team As a key part of building the Fidelity Digital Assets® brand, the Segment Marketing team collaborates deeply with our Marketing Production team, as well as key business partners across legal, compliance, product, sales and relationship management teams. Fidelity Digital Assets® is a subsidiary of Fidelity Investments dedicated to building products and services that help institutional and retail investors access digital asset markets. Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

Content Manager

<h3>Job Description:</h3>The RoleThe Director of FI Commercial Discovery is responsible for connecting the dots across insights, strategy, and execution to uncover and activate new revenue opportunities. By partnering closely with business leaders and cross-functional teams, this role drives the discovery, testing, and scaling of commercial initiatives for Fidelity Institutional while deepening client understanding through structured intelligence efforts.Your primary area of focus in this role will be to lead the full lifecycle of commercial experimentation, from idea generation and test design to execution and analysis. You will be a strategic connector, linking insights, business needs, and market dynamics to uncover untapped commercial opportunities. It will be essential to use market insights to inform commercial ideation and ensure initiatives are grounded in real client needs and behaviors.You will:<ul><li>Partner with business stakeholders to co-create and implement revenue-generating initiatives, embedding them into existing processes, optimizing workflows, or launching new programs.</li><li>Collaborate across business functions to drive innovative but also executable and scalable ideas to action.</li><li>Expand and mature the constellation of client listening posts to generate actionable insights. Includes partnering with Specialist Team insight delivery process to pull intelligence into cycle of thought leadership development.</li><li>Support dynamic profiling efforts to improve segmentation, personalization, and client engagement strategies.</li></ul>The Expertise and Skills You Bring<ul><li>Bachelor’s degree required, Master’s degree preferred with 10+ years of business development, product management, consulting or related experience within the financial services industry</li><li>Bring an intrapreneurial and client-centric approach with experience building new capabilities within established organizations</li><li>Strong understand of the intermediary and institutional financial markets, investment products and distribution channels</li><li>Ability to lead through partnership and influence across functions. Experience driving alignment with client-facing associates including sales and relationship managers, marketing and product teams.</li><li>Strong organizational skills to manage multiple initiatives and drive them to completion.</li><li>Proven ability to move from concept to action, even in environments with limited direct control.</li><li>You can work with ambiguity and uncertainty, uncover opportunities through data analysis and analytics and identify market opportunities and unmet client needs</li><li>Proficiency in survey design, client feedback tools, analysis techniques, business statistics and insight generation</li><li>Note: Fidelity will not provide immigration sponsorship for this position.</li></ul>The Team The Market Intelligence &amp; Commercialization team brings together deep industry knowledge focused on elevating relevant market and competitive insights within the intermediary and institutional financial markets with a process to systematically identify and act on both near- and long-term commercial opportunities. We are focused on a culture of learning and value action, expertise, innovation, and connectivity<h3>Certifications:</h3><h3>Category:</h3>MarketingFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Director of FI Commercial Discovery

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard Kennedy School?The John F. Kennedy School of Government at Harvard University is one 12 graduate and professional schools at the university. Harvard Kennedy School’s mission is to improve public policy and leadership so people can live in societies that are more safe, free, just, and sustainably prosperous. By combining cutting-edge research, the teaching of outstanding students, and direct interaction with practitioners, we have an impact on solving public problems that no other institution can match. When you work at Harvard Kennedy School, you make a difference. Job Description As part of the Center for Public Leadership (CPL) Engagement and External Relations team, the Communications Specialist will drive the proactive creation of compelling content targeted for both external audiences and those within the Harvard community. They will lead the production of content for CPL’s website, newsletters, and social media channels, working with faculty, staff, and students to highlight CPL’s research, programs, and community using the full range of digital storytelling tools, including written copy, video, photography, and graphic design.&nbsp;&nbsp;The ideal candidate for this job is a motivated, creative storyteller with excellent judgment who can identity compelling stories and target audiences, develop audience-specific messaging, and utilize the most effective tools and platforms to produce engaging, targeted content. We seek a strong writer and visual storyteller who is detail oriented, organized, and collaborative with the ability to work independently, think strategically, and problem solve.&nbsp;&nbsp;About the Center for Public Leadership&nbsp;&nbsp;The Center for Public Leadership is committed to inspiring and enhancing the capacity for principled, effective public leadership in government, politics, civil society, and business through scholarship, education, and community. We are a community of students, scholars, educators, practitioners, staff, and alumni working to bridge theory and practice to empower, train, and foster exceptional leaders who motivate and mobilize collaborative action across differences for a common good. 
Job Specific Responsibilities:Writing and Editing&nbsp;&nbsp;&nbsp;Report, write, and edit articles, interviews, and announcements highlighting events, students, faculty research, and visiting practitioners under editorial guidance from Engagement and External Relations leadership.&nbsp;Produce and edit CPL’s email newsletters and other email-based products as part of the CPL editorial process.&nbsp;Design and Content Production&nbsp;&nbsp;Create materials to publicize CPL programs, news, and events using a range of media, including email marketing and social media.&nbsp;Develop compelling digital and print graphics for use across platforms, including social media, newsletters, the CPL website, and events.&nbsp;Shoot and edit videos for use across digital platforms.&nbsp;Act as CPL photographer and videographer for designated events.&nbsp;Social Media&nbsp;Coordinate all CPL social media platforms, including X/Twitter, Facebook, LinkedIn, and Instagram, honing CPL’s social media presence and creating strategies to expand CPL’s reach.&nbsp;Marketing&nbsp;&nbsp;Research and identify CPL’s target demographics, recommending strategies to effectively engage with current and prospective audiences.&nbsp;&nbsp;Use analytics and marketing tools, such as Salesforce, to shape marketing strategies and inform content creation.&nbsp;Manage the mailing lists for all email communications, including leading efforts to expand distribution lists.&nbsp;&nbsp;Other duties as assigned.&nbsp;&nbsp;Note: Successful candidates will be asked to provide a portfolio of work such as writing examples, social media and graphic design content, and videography.&nbsp;&nbsp; Qualifications Basic Qualifications:Bachelor’s degree and 3+ years of relevant professional communications experience. 
Additional Qualifications:<ul><li>Degree in a relevant field such as journalism, communications, English, design, preferred.</li><li>Exceptional oral and written communications skills with the ability to translate complex issues and topics into readable, compelling content&nbsp;</li><li>Creative design skills and an ability to translate conceptual ideas into compelling visual representations in both digital and print media using tools such as Adobe Photoshop, Adobe InDesign, and Canva&nbsp;</li><li>Experience in videography and photography, including familiarity with photo and video editing tools such as Adobe Photoshop and Premiere Pro&nbsp;</li><li>Critical thinking abilities, a strategic mindset, and ability to develop and execute digital communications strategies&nbsp;&nbsp;</li><li>Experience with Facebook, X/Twitter, LinkedIn, Instagram, and other social media platforms&nbsp;</li><li>Experience using marketing tools and analytics to conduct audience analysis, including tools such as Salesforce and Google Analytics&nbsp;</li><li>Working knowledge of Drupal or similar content management systems&nbsp;&nbsp;</li><li>Exceptional organizational skills and meticulous attention to detail&nbsp;</li><li>Capacity to work effectively both independently and as a member of a team&nbsp;</li></ul> Additional Information <ul><li>Standard Hours/Schedule: 35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity, Education</li><li>Other Information: This position is a fully benefits-eligible term appointment one year from date of hire, with very strong possibility of renewal.</li></ul>Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 055. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

Harvard University FAS Human Resources

Communications Specialist

<h3>Job Description:</h3>Do you want to join a dynamic digital marketing team with a passion for utilizing personalized data and email channel expertise to deepen the relationship with millions of our customers, evolve operational processes and implement new MarTech capabilities? Are you looking for an empowered opportunity to hone your analytical, strategic, tech, collaboration and leadership skills while managing multiple projects with attention to details and deadlines? If so, look no further! Maybe we are made for each other!The Expertise We’re Looking For <ul><li>Expertise in Email channel marketing</li><li>Significant experience in one or more of the following areas: digital execution, marketing technology, digital marketing</li><li>Email service platform provider (ESP) and platform knowledge and experience a plus (specifically Salesforce Marketing Cloud, Salesforce Sales Cloud, Adobe Target, Simon Data, Segment CDP)</li><li>Basic front-end HTML skills required, basic SQL skills a plus</li><li>Excellent PowerPoint, Excel, Outlook, and Word skills required</li><li>Curious and intellectually honest. Dedication to continuous growth, development, and improvement</li><li>Enjoy tracking, triaging, and solving issues in real-time</li><li>Ability to continuously develop and improve process / infrastructure within a constantly evolving team</li><li>Customer first mentality</li><li>Comfortable leading and influencing through ambiguity and without authority</li><li>Strong attention to detail and methodical thinking</li><li>Entrepreneurial and agile mentality, with a bias towards action</li><li>Passion for mentoring and coaching</li></ul>The Purpose of Your Role As a Senior Email Campaign Engineer within the central marketing function of Fidelity Wealth the purpose of your role is to deepen the relationship with millions of our customers by using data to plan, manage, code, and deploy personal, relevant, and timely promotional, service and regulatory email communications. In this capacity, you will serve as Fidelity’s Center of Excellence on current and emerging practices that power our customer obsessed email marketing programs.The Skills You Bring<ul><li>Strong project management, time management, and organization skills with a proven ability to successfully plan, manage and (re)prioritize multiple complex projects, programs and campaigns simultaneously and foresee/mitigate potential risks</li><li>Process and detail-oriented thinker who provides clear direction and maintains clear communication with others about the work and results</li><li>Adept at building relationships across all management levels in a highly matrixed environment, leading and collaborating on cross-functional teams, and influencing direction where there isn’t explicit authority. Act as primary liaison between internal business and tech teams to resolve various project and technology challenges.</li><li>Able to lead by demonstrating and establishing clarity, effectively communicating, and reinforcing the value of collaboration in enhancing team’s performance</li><li>Ability to think strategically and assess strategy and requirements while implementing tactically on multiple major initiatives simultaneously.</li><li>Provide guidance and lead training to enable other team members to meet/exceed expectations. May be responsible for managing a small team of individual contributors; may have input to or be responsible for performance management activities</li><li>Excellent analytical, creative, and oral/written communication/presentation skills</li><li>Excellent judgment and problem solving</li><li>Demonstrated ability to self-learn and self-direct.</li></ul>Note Fidelity does not provide Sponsorship for this role. The Value You DeliverThe Senior Email Campaign Engineer will liaise across multiple teams to:<ul><li>Plan and execute email campaigns from campaign strategy and requirements through deployment - scheduled campaigns, automated triggers, Journey Builder and automated multi-touch campaigns</li><li>Build and edit email code and logic using Salesforce Marketing Cloud (SFMC) Content Builder and AMP scripting tools</li><li>Collaborate with technology teams to onboard new email programs and content to the email platform, Salesforce Marketing Cloud (SFMC), acting as the 'voice of the business'</li><li>Lead and/or support cross-organizational projects as a subject matter expert for email channel, including but not limited to: template specifications, technical design, channel best practice, executional process and principles, data feed analysis, and platform capabilities</li></ul>How Your Work Impacts the OrganizationThe Email Engineering and Marketing Orchestration (EEMO) team works cross-functionally to support the end-to-end enablement and implementation of Wealth &amp; Brokerage emails. Additionally, the team provides leadership/support to enhance process/procedure efficiency for email programs, and collaborates with partners to drive program/campaign effectiveness through capability enablement, implementation design, customer journey mapping, channel reporting, etc.<h3>Certifications:</h3><h3>Category:</h3>MarketingFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Email Campaign Engineer

<h3>Job Description:</h3>Do you want to join a dynamic digital marketing team with a passion for utilizing personalized data and email channel expertise to deepen the relationship with millions of our customers, evolve operational processes and implement new MarTech capabilities? Are you looking for an empowered opportunity to hone your development, analytical, strategic, creative, collaboration and leadership skills while managing multiple projects with attention to details and deadlines? If so, look no further! Maybe we are made for each other!The Expertise We’re Looking For <ul><li>Multiple years of Advanced Front-End HTML and CSS coding experience, specifically in Email</li><li>Email service platform provider (ESP) knowledge, systems, information technology a plus (specifically Salesforce Marketing Cloud, Salesforce Sales Cloud, Adobe Target)</li><li>Experience with one or more of the following areas: digital production, MarTech, marketing, and/or creative highly desired</li><li>Email Development subject matter expert with experience building emails, automations, and journeys in Salesforce Marketing Cloud</li><li>With proven knowledge of how to solve for<ul><li>Complex dynamic content scenarios</li><li>Use of shared templates, scripts, and content</li><li>Cross Email client rendering issues such as Dark Mode, Outlook-specific limitations, and Embedded Video Player compatibility and capabilities</li></ul></li><li>With experience contributing to release management processes and production installs</li><li>Execute email campaigns utilizing email marketing best practices to create and code interactive experiences to support business initiatives.</li><li>A clear understanding of impact to a firm’s reputation if they are flagged by blacklisting groups</li><li>Email service platform provider (ESP) knowledge, systems, information technology a plus (specifically Salesforce Marketing Cloud, Salesforce Sales Cloud, Adobe Target)</li><li>Advanced HTML and CSS coding experience, specifically in Email</li><li>SQL Query experience is a plus.</li><li>Excellent communication skills required</li><li>Curious and intellectually honest. Dedication to continuous growth, development, and improvement</li><li>Enjoy tracking, triaging, and solving issues in real-time</li><li>Ability to continuously develop and improve process / infrastructure within a constantly evolving team</li><li>Customer first mentality</li><li>Comfortable leading and influencing through ambiguity and without authority</li><li>Strong attention to detail and methodical thinking</li><li>Entrepreneurial and agile mentality, with a bias towards action</li><li>Passion for training and upskilling others.</li></ul>The Purpose of Your Role As a Senior Email Developer within the central marketing function of Fidelity Investments, your role is to enhance, expand, and support our systems that deepen our relationship with millions of our customers by using data to plan and execute personal, relevant, and timely promotional, service and regulatory email communications. In this capacity, you will serve as Fidelity’s Center of Excellence on current and emerging practices and technologies that power our customer obsessed email marketing programs. You will be responsible for ongoing process documentation, training, troubleshooting, problem solving on our Salesforce Marketing Cloud, email platform. You will apply your Salesforce Marketing Cloud expertise to help the team to continue to innovate and increase efficiency.The Skills You Bring<ul><li>Strong project management, time management, and organization skills with a proven ability to successfully plan, manage and (re)prioritize multiple complex projects, programs and campaigns simultaneously and foresee/mitigate potential risks</li><li>Process and detail-oriented thinker who provides clear direction and maintains clear communication with others about the work and results</li><li>Adept at building relationships across all management levels in a highly matrixed environment, leading and collaborating on cross-functional teams, and influencing direction where there isn’t explicit authority. Act as primary liaison between internal business and tech teams to resolve various project and technology challenges.</li><li>Able to lead by demonstrating and establishing clarity, effectively communicating, and reinforcing the value of collaboration in enhancing team’s performance</li><li>Ability to think strategically and assess strategy and requirements while implementing tactically on multiple major initiatives simultaneously.</li><li>Provide guidance and lead training to enable other team members to meet/exceed expectations. May be responsible for managing a small team of individual contributors; may have input to or be responsible for performance management activities</li><li>Excellent analytical, creative, and oral/written communication/presentation skills</li><li>Excellent judgment and problem solving</li><li>Demonstrated ability to self-learn and self-direct.</li></ul>Note Fidelity does not provide Sponsorship for this role. The Value You DeliverThe Senior Email Developer will liaise across multiple teams to:<ul><li>Learn the existing email documentation, procedures and interactions with the goal to streamline and simplify these processes.</li><li>Build, edit, deploy emails, and code logic branching using Salesforce Marketing Cloud (SFMC) on their Content Builder and AMP scripting platforms as well as their Journey Builder capability</li><li>Collaborate with technology teams to onboard new email capabilities and requirements on Salesforce Marketing Cloud (SFMC)</li><li>Lead and/or support cross-organizational projects as a subject matter expert for email channel, including but not limited to: template specifications, technical design, channel best practice, executional process and principles, data feed analysis, and platform capabilities.</li></ul>How Your Work Impacts the OrganizationThe Email Engineering and Marketing Orchestration (EEMO) Team works cross-functionally to support the end-to-end enablement and implementation of PWI emails and journeys. Additionally, the team provides leadership/support to enhance process/procedure efficiency for email programs, and collaborates with partners to drive program/campaign effectiveness through capability enablement, implementation design, customer journey mapping, channel reporting, etc.Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplaces where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, please visit <a href="https://jobs.fidelity.com/" target="_blank">Fidelitycareers.com</a>.Fidelity Investments is an equal opportunity employer.<h3>Certifications:</h3><h3>Category:</h3>MarketingFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Email Developer

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: PACE Referral &amp; CommunicationAll Locations: 300 Ocean Avenue – ReverePosition Summary: The PACE Assistant Training Specialist – PACE Referrals and Communications Department supports the training and development needs of the team by assisting in the creation, coordination, and delivery of training programs for both new hires and existing team members. This position plays a vital role in ensuring that staff and contracted external agents are equipped with the skills and knowledge needed to provide exceptional service for the PACE Program. Through virtual training sessions, call monitoring, and quality assurance activities, the Assistant Training Specialist ensures adherence to quality standards, identifies opportunities for improvement, and fosters a culture of continuous learning and professional development. PACE Assistant Training Specialist remains proficient in ability to carry out day to day responsibilities of Referrals and Communication Coordinators, including responsibility for providing the highest level of customer service to all callers to the PACE program while efficiently processing all calls and referrals and doing whatever is possible to meet the needs callers and participants. This proficiency includes knowledge of scheduling all external and internal appointments, scheduling all Transportation related to appointments, following all workflows regarding proper channeling of calls and referral processing, collaborating with the Center Secretaries and Transportation Schedulers to ensure good coordination between the PACE Centers, IDTs, and Transportation staff for maximum efficient use of resources. This role works collaboratively with the Referral and Communications Manager, Operations Coordinator, and other team members to maintain alignment between training initiatives and department goals.ESSENTIAL DUTIES &amp; RESPONSIBILITIES <ul><li>Assist in the development and maintenance of comprehensive training materials, presentations, and guides for department staff and external call agents.</li><li>Coordinate and deliver virtual training sessions for Skycom contracted agents and other external agencies, ensuring all necessary materials are available.</li><li>Support new hires and existing team members through structured training programs designed to improve their knowledge of referral workflows, communication processes, and system use (e.g., Epic, TripMaster, Touchpoint).</li><li>Monitor the effectiveness of training programs by gathering feedback and tracking improvements in performance metrics.</li><li>Collaborate with the PACE Operations Coordinator to identify training needs based on performance trends and process changes.</li><li>Review live and recorded calls to evaluate service quality, compliance with procedures, and communication effectiveness.</li><li>Ensure that all calls meet PACE's quality standards and provide actionable insights to improve service delivery.</li><li>Update and refine quality scorecards and evaluation forms to ensure alignment with departmental objectives.</li><li>Maintain records of evaluations and prepare reports highlighting trends, strengths, and areas for improvement.</li><li>Provide constructive, personalized feedback to call agents based on performance evaluations.</li><li>Conduct one-on-one coaching sessions to address specific challenges and skill gaps.</li><li>Under supervision of PACE Referral and Communications Manager - Work closely with the PACE Operations Coordinator to address recurring performance issues and implement targeted corrective actions.</li><li>Assist agents in overcoming challenges identified during training or live calls, offering real-time guidance when necessary.</li><li>Lead virtual training sessions for external agents, ensuring they understand referral processes, communication standards, and compliance requirements.</li><li>Serve as a primary point of contact for training-related inquiries from Skycom or other external partners.</li><li>Ensure external agents adhere to PACE's protocols and quality expectations through ongoing evaluations and refresher training.</li><li>Work closely with the PACE Referral and Communications Manager and PACE Operations Coordinator to align training initiatives with departmental goals.</li><li>Stay current with industry best practices, tools, and technologies to enhance training delivery and quality monitoring processes.</li><li>Participate in departmental meetings, contributing to strategies for improving workflows, communication standards, and overall team performance.</li><li>Ensure that staff and external agents adhere to regulatory requirements and organizational policies.</li><li>Report any compliance issues to the PACE Referral and Call Center Manager and recommend corrective actions.</li><li>Prepare and present reports on training outcomes, agent performance, and quality assurance metrics.</li><li>Analyze data to identify trends and recommend strategies for improving training and service quality.</li><li>Promote teamwork and collaboration within the department and across PACE Centers.</li><li>Maintain a working knowledge of transportation scheduling/dispatching software and act as a point of contact for basic troubleshooting.</li><li>Collaborate with external stakeholders, such as the NeighborHealth Referrals Department and Contact Center, to improve workflows and share efficiencies.</li><li>Work closely with PACE Center staff, transportation teams, and other departments to ensure smooth coordination of appointments and transportation.</li><li>Participate in departmental meetings and activities, providing insights and feedback to improve operations.</li><li>Fully cross-trained to function as a Referral Coordinator.</li><li>Perform additional duties as assigned to support departmental and organizational goals.</li></ul>EDUCATION: <ul><li>High School, college degree preferred</li></ul>EXPERIENCE:<ul><li>Strong computer skills: Windows, Outlook, and experience with EMR preferred.</li><li>Able to work effectively with the Interdisciplinary Team.</li><li>Excellent critical thinking skills with the ability to prioritize and problem solve independently.</li><li>Ability to work well in a fast-paced, multi-functional environment.</li></ul>SKILLS/ABILITIES:<ul><li>Strong computer skills</li><li>Good communication skills</li><li>Ability to work independently</li><li>Strong critical thinking skills.</li><li>Spanish Speaker Preferred</li></ul>PAY RANGE<ul><li>Starts at $22/hr up to $33 based on experience</li></ul>EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Coordinator, PACE Assistant Training Specialist, Referrals & Communications

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard University Central Administration?Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Job Description Reporting to the Sales Director, the Digital and Online Sales Manager is independently responsible for sales in the online and digital channel, including Amazon. This position requires a minimum of 3-5 years of previous experience independently managing the Digital and Online channel in the publishing industry.Independently responsible for Amazon, online retailers, and library aggregators (75%)<ul><li>Drive revenue results through active account management, utilizing sales data, identifying trends, and chasing market share. (15%)</li><li>Develop an annual sales plan for each specific account. Meet with accounts as appropriate. (10%)</li><li>Manage the channel’s advertising budget, making informed and experienced decisions on promoting titles across the online channel. (10%)</li><li>Utilize account platforms for analysis and insights. (10%)</li><li>Research comparable titles which drive Amazon’s SOQ process. (10%)</li><li>Develop an annual online sales plan for HUP’s Loeb Classical Library. (10%)</li><li>Negotiate terms and maintain contracts and agreements. (5%)</li></ul>Execution, Operations and Reporting (25%)<ul><li>Monitor orders, shipments, and account issues in a proactive manner. (10%)</li><li>Collaborate with colleagues on operational requirements that support results. (5%)</li><li>Provide forecasting based on demand analysis, publicity, and trends. (5%)</li><li>Execute weekly and monthly reporting for the channel. Monitor eBook sales reports and partner with accounting department to address issues. (5%)</li></ul> Qualifications Candidates MUST meet the following basic qualifications to be considered for this role:<ul><li>BA or BS college degree.&nbsp;</li><li>A minimum of 3 plus years of direct experience and proven success independently managing digital and online accounts. Experience managing Amazon is required.&nbsp;</li><li>Excellent written communication and Excel skills.</li></ul>Additional Qualifications and Skills: <ul><li>Highly organized with experience and interpersonal skills to build strong relationships.</li><li>An ability to work across departments and collaborate on several projects simultaneously.&nbsp;</li><li>Ability to work independently and confidently.</li><li>Team player with a collaborative approach to sales.</li><li>Meticulous, savvy, and motivated to uncover opportunities.</li><li>Strong business acumen and negotiation skills.</li></ul> Additional Information <ul><li>Standard Hours/Schedule: 35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity, Education, Criminal, Credit.&nbsp;Harvard University requires pre-employment reference and background screening.</li><li>Other Information: <ul><li>This position has a 3-month orientation and review period.</li><li>This is a hybrid position will have 2-days on site at the Harvard University Press.&nbsp;&nbsp;</li></ul></li></ul>#LI-KP1Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 056. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Digital and Online Sales Manager

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: PACE Referral &amp; CommunicationAll Locations: 300 Ocean Avenue – ReverePosition Summary: The PACE Referral and Communications Coordinator, under the direction of the PACE Referral and Communications Manager, will be responsible for providing the highest level of customer service to all callers to the PACE program while efficiently processing all calls and referrals appropriately. The PACE Referrals and Communications Coordinator will do whatever possible to meet the needs of the caller in one transaction to avoid any caller being transferred multiple times. The PACE Referral and Communications Coordinator is responsible for scheduling all external and internal appointments in collaboration with the participant/caregiver, taking participant preferences into account. The Coordinator will schedule all Transportation related to appointments. The Coordinator will follow all workflows regarding proper channeling of calls and referral processing. They will complete telephone encounters where appropriate per telephone triage workflows. The PACE Referral and Communications Coordinator will display excellent written and verbal communications skills, problem solving and critical thinking skills, and be adept at multi-tasking. The PACE Referral and Communications Coordinator will collaborate with the Center Secretaries and Transportation Schedulers to ensure good coordination between the PACE Centers, IDTs, and Transportation staff for maximum efficient use of resources.ESSENTIAL DUTIES &amp; RESPONSIBILITIES:<ul><li>Maximize efficiency of transportation by coordinating appointments to same locations with participants across PACE centers.</li><li>Facilitates external appointments utilizing phone, TripMaster, Epic.</li><li>Efficiently manages referral work queues in Epic for all external appointments.</li><li>Utilizing appointment reports, schedules all transportation for PACE Center external appointments.</li><li>Establish and maintain professional collaborative relationships with internal and external customers.</li><li>Coordinates transportation in an efficient manner: Enters all data in TripMaster,</li><li>Processes all cancellations and changes of all appointments.</li><li>Cancel appointments at participant/caregiver request and notify appropriate department.</li><li>Complete telephone encounters and route to appropriate department per workflows.</li><li>Route med refill calls to refill lines when participant will accept; otherwise handle per alternate workflow.</li><li>Determine emergent nature of any calls that would require warm transfer to secretary at center, following set guidelines.</li><li>Appropriately refer callers to other departments if not PACE related.</li><li>EDUCATION:</li><li>HS Diploma/GED required; Associates degree preferred.</li><li>Fluency in Spanish required.</li></ul>EXPERIENCE:<ul><li>Minimum two years of experience in a customer service setting required; Healthcare setting preferred.</li><li>Computer skills: Windows, Outlook, and experience with EMR preferred.</li><li>Able to work effectively with the Interdisciplinary Team.</li><li>Excellent critical thinking skills with the ability to prioritize and problem solve independently.</li><li>Ability to work well in a fast-paced, multi-functional environment.</li></ul>SKILLS/ABILITIES:<ul><li>Strong computer skills</li><li>Good communication skills</li><li>Ability to work independently</li><li>Strong critical thinking skills.</li></ul>PAY RANGE: <ul><li>Starts at $22 up to $33 based on experience</li></ul>EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Coordinator, Referral & Communications PACE

<h3>Change Manager, Lifetime Financial Help Strategy, Fidelity Investments - Boston, MA - Merrimack, NH or Jersey City, NJ</h3> <h3>Job Description</h3> <h3>You blend critical thinking with a drive for delivering strong and actionable results, while being passionate about bringing value to our plan sponsors, participants, and Fidelity. As a member of the Lifetime Financial help Look Ahead Team, you will collaborate with your team and business partners across the product area and Workplace to identify and prioritize strategic opportunities to innovate to better meet customer needs. You will synthesize key trends, the market landscape, internal capabilities, and partner input to articulate opportunities while influencing strategic decisions and roadmaps. You will be committed to maintaining and developing your own expertise and knowledge to ensure you bring the latest thinking to your role, and support your teammates do the same.</h3> <h3>The Team</h3> <h3>As part of the Lifetime Financial Help Product Area, the Look Ahead Team is responsible for guiding the longer-term product area strategy as well as leading planning and governance processes. We place a strong emphasis on outside-in thinking by interpreting market signals and understanding client and customer needs, while also ideating and incubating new opportunities. We also play point with Workplace Strategy &amp; Planning to lead the LFH portfolio multi-year planning processes and executive insights.</h3> <h3>The Value You Deliver </h3> <ul> <li>Conduct market, customer, and competitive research to bring an outside-in perspective to help identify value to customer and inform opportunities </li><li>Use outside-in insights to develop hypotheses and inform learning agendas </li><li>Collaborate within and across product areas and teams to develop growth opportunities that meet client and customer needs </li><li>Work with Product Area and Group Squad leadership to facilitate development and prioritization of opportunities by building compelling and data-driven business cases, product roadmaps, leading to appropriate resourcing and outcomes </li><li>Build credibility and trust with a diverse set of leaders in and out of the product area to influence and align around shared goals and visions </li><li>Incubate early stage concepts to test and refine market potential </li><li>Develop executive level communications to provide insight into strategic efforts </li></ul> <h3>The Expertise You Have </h3> <ul> <li>Bachelor’s or equivalent with 10+ years of experience, Master’s preferred </li><li>Experience in management consulting and/or product strategy is strongly preferred </li><li>Financial services experience preferred, but not required </li></ul> <h3>The Skills You Bring </h3> <ul> <li>Critical thinking and ability to analyze and synthesize a variety of inputs to drive to a recommendation </li><li>Data-driven approach to frame market opportunities and inform key strategic questions </li><li>Strong cross-functional leadership and skills to navigate a demanding environment and influence partners with a wide range of priorities and perspectives </li><li>Comfortable with a fast-paced environment and responding to urgent requests that may arise </li><li>Excellent consultative, listening, communication, and analytical skills </li><li>Strong team collaboration with the ability to navigate differences in opinion with grace and incorporate constructive feedback as data for the next iteration </li></ul> At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

25 Marketing / Communications / PR Jobs in Massachusetts