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<h3>Job Description:</h3>The Role As a Senior Manager in Consumer Strategy &amp; Segment Marketing (CSSM) you blend business analysis and marketing expertise with a passion for uncovering consumer insights. Working collaboratively within a cross-functional team and in close partnership with your Manager/Team Lead, you will use your expertise to support the development of actionable consumer marketing strategies that differentiate Fidelity offerings in the market and drive meaningful consumer value and business outcomes. One key deliverable of this role is the strategic marketing brief that guides channel, messaging and activation activities. You will report to a Vice President Group or Team leader who oversees a team of 5-10 other CSSM Associates. The Expertise and Skills You Bring <ul><li>BA/BS required </li></ul><ul><li>8+ years of relevant marketing/management/strategy experience </li></ul><ul><li>Financial services experience preferred </li></ul><ul><li>Experience contributing to the development of marketing strategies across customer acquisition and client development; segmentation development, design target development; digital experience and customer journey mapping </li></ul><ul><li>Experience utilizing consumer research and deriving actionable consumer insights research and data analysis to inform the development of new hypotheses, opportunity exploration, business case development, differentiated marketing strategies, and program execution </li></ul><ul><li>Able to deliver concise written and verbal communications grounded in data and insights to influence decision-making </li></ul><ul><li>Contribute to story-telling using qualitative and quantitative data, market trends, business insights and other inputs in a cohesive narrative to inform marketing strategy development </li></ul><ul><li>Ability to successfully collaborate with and influence multiple business and marketing stakeholders at different levels to develop marketing strategies and align on implementation plans </li></ul><ul><li>Intellectually curious and appreciate learning new skills and capabilities </li></ul><ul><li>Proactive: able to navigate ambiguity and take action with consultation and guidance from your Team Lead to drive results across teams and lines of business. Contributes to identification of new opportunities and ideas with data-driven insights and recommendations </li></ul>Note: Fidelity will not provide immigration sponsorship for this position.The Team The Consumer Strategy &amp; Segment Marketing Team (CSSM) is part of the Marketing &amp; Social Platforms domain. The team works across business and marketing and partners closely with other commercialization functions and teams at all stages of the product lifecycle (new offerings à scaled solutions) and in service of customer acquisition and client development objectives. At our core, we represent the voice of the customer and are focused on helping Fidelity offer the right products to the right customers with differentiated value propositions and positioning to drive commercial success. <h3>Certifications:</h3><h3>Category:</h3>MarketingMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Senior Manager, Consumer Strategy & Segment Marketing (CSSM)

<h3>Job Description:</h3>Please Note: We are unable to consider visa sponsorship for this role.The role of Director, Journey Orchestration Lead reporting to the Journey Design &amp; Creation Team Lead will be responsible for overseeing the end-to-end journey development and lifecycle.This role sits within the Journey Orchestration team, aligned to transforming our go to market approach to engage customers through tailored experiences across channels, moving us forward from product-centered to customer-centric journeys through the enablement of our new Customer Data Platform (CDP).The Journey Lead will develop the strategy, brief, and design and work across teams to bring it to life. The Journey Orchestration Lead collaborates with partners across the organization to activate the necessary data and capabilities to launch and measure journeys effectively. The lead will have a strong understanding of the campaign and journey ecosystem and inform decisions on new journeys to create based on this knowledge.The Journey Lead will be focused on:<ul><li>Strategy &amp; Design: Purposefully design journeys to help prospects and customers complete actions that are important to them while creating meaningful experiences along the way. Use data to inform hypothesis-driven learning agenda</li></ul><ul><li>Capabilities Development: Develop the innovation and capability agenda for MarTech and Data &amp; Analytics partners to enable journey orchestration.</li></ul><ul><li>Journey Development &amp; Execution: Design journeys and develop the briefs based on best practices and data. Manage the end-to-end creation and execution of a new journey.</li></ul><ul><li>Journey Requirements &amp; Documentation: Develop, prioritize and socialize business and marketing requirements to enable delivery of the desired customer experience. Coordinate with stakeholders to understand system and data constraints, partnering with them to identify solutions that overcome blockers.</li></ul><ul><li>Analytics: Analyze and report out on journey KPIs against targets. Collaborate with data partners to ensure measurement needs for journeys can be supported and learning agendas can be delivered on.</li></ul><ul><li>Scale: Document best practices for how and when to use journeys. Advise on journey use case selection, prioritization and optimization decisions that ultimately move us to scale.</li></ul>The Expertise and Skills You Bring <ul><li>BA/BS degree is required, an MBA is desired</li><li>Experience: 10+ years of marketing focused on growing business and customer outcomes</li><li>Experience designing customer and prospect journeys to engage them throughout the customer lifecycle and drive desired customer and business outcomes</li><li>Experience working with data &amp; analytics teams and technology teams to launch innovative marketing for a large and/or regulated company</li><li>Experience integrating and utilizing propensity models to empower audience engagement and journeys across key moments in the customer experience</li><li>Ability to work with cross functional teams and influence partners</li><li>Experience writing business and marketing requirements for technology needs</li><li>Ability to see the storyline in data to drive actionable insights, synthesize and present results to senior leaders</li><li>You are highly collaborative and enjoy working in a highly matrixed environment</li><li>You bring innovative thinking and sensible risk taking to any project you tackle</li><li>Strong attention to details, program management skills, ability to multi-task and prioritize</li><li>Enjoy tracking, triaging and solving issues in real-time</li><li>Process and detail-oriented thinker who provides clear direction and maintains clear communication with others about the work and results</li><li>Ability to articulately communicate technical concepts to non-technical partners.</li><li>Experience in owned channel marketing, customer journey mapping, campaign management and the major marketing platforms (Salesforce, Adobe, Google, etc.)</li><li>Ability to thrive in a fast-paced environment and are easily adaptable to change</li></ul>The TeamThis role will be part of a Marketing Channels Team that together leads strategy, performance and personalization of all Marketing Channels. The Marketing Channels Team is one of several teams that make up the Marketing and Social Platforms Team which is led by the firm’s CMO. The Journey Orchestration Team is a newly formed team created to lead the strategic initiative to transform our go to market approach to engage customers through tailored experiences across channels.<h3>Certifications:</h3><h3>Category:</h3>MarketingMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Director, Journey Orchestration Lead

<h3>Job Description:</h3>Fidelity.com Pre Login Marketing (Director), Channel MarketingThe RoleAs a Director within the Fidelity.com Channel Marketing team, you will play a key role in shaping and optimizing the digital shopping experience on Fidelity.com. You’ll partner closely with cross-functional teams—including research, design, content, analytics, and technology—to enhance customer journeys and drive measurable outcomes.You will contribute to the development and execution of initiatives that improve the customer experience on Fidelity.com webpages. This includes optimizing page layouts, enhancing content and design, and supporting experimentation efforts to better meet customer needs and business goals. You’ll work collaboratively across multiple lines of business to ensure alignment with broader marketing KPIs and priorities.The Expertise and Skills You Bring<ul><li>Bachelor’s degree required; advanced degree a plus</li><li>7+ years of relevant digital experience, ideally in a regulated industry</li><li>Strong project management experience and critical thinking skills in a marketing/advertising organization</li><li>Highly organized, detail-oriented and collaborative</li><li>Experience leading cross-functional initiatives and collaborating in a matrixed organization</li><li>Strong written and verbal communication including the ability to create and deliver a compelling storyline using data to influence audiences</li><li>Background in UX, content development, and webpage optimization</li><li>Familiarity with web analytics tools and platforms used for marketing automation and customer relationship management</li><li>Ability to analyze web analytics and derive actionable insights</li><li>Experience with A/B testing, funnel optimization, and learning agenda development</li><li>Passion for customer-centric marketing and staying current with digital trends</li><li>Solid understanding of investment products and regulatory considerations is a plus.</li></ul>Note: Fidelity will not provide sponsorship for this role.The Team You’ll be a key contributor to the Fidelity.com Channel Marketing team, part of the broader Fidelity Marketing organization. This team is responsible for the strategy and execution of digital experiences on Fidelity.com and works closely with product owners, content creators, designers, technologists, researchers, analysts, legal, and compliance partners. Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit <a href="https://jobs.fidelity.com/?utm_source=fidelitycareers.com&amp;utm_medium=vanity" target="_blank">Fidelitycareers.com</a>Fidelity Investments is an equal opportunity employer<h3>Certifications:</h3><h3>Category:</h3>MarketingMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Director, Channel Marketing (Fidelity.com Pre-Login)

<h3>Job Description:</h3>The Role The Senior Manager of Strategic Program Enablement will play a key role in advancing the maturity, scalability, and impact of our loyalty strategy. This role ensures teams across the enterprise are ready to activate the loyalty strategy through cross-functional coordination, establishment of recurring routines that will help work flow more efficiently, and designing the structures needed to support adoption. Blending deep expertise in loyalty programs with strategic enablement and delivery skills, you will act as a connector across marketing, product, technology, operations, and compliance teams. Your focus will be on clearing blockers, aligning partners, enabling business readiness, and establishing repeatable models and frameworks that help teams move faster and more effectively. You bring an understanding of loyalty mechanics and customer engagement, with strong organizational, change management and communication skills. You will manage end-to-end program oversight, enable transparency across teams, and lead readiness and adoption for loyalty capabilities and benefits. Success means increased clarity, momentum, and adoption of our loyalty vision, delivered through structured routines and collaborative execution. The Expertise and Skills You Bring <ul><li>Bachelor’s Degree in business, marketing, or program management </li></ul><ul><li>5+ years of experience leading large-scale marketing or loyalty programs (preferably in financial services or credit card/rewards-based industries) </li></ul><ul><li>Consistent track record delivering cross-functional loyalty initiatives tied to measurable outcomes such as improved retention, increased engagement, and deeper adoption of loyalty benefits and experiences </li></ul><ul><li>Ability to craft strategic loyalty roadmaps and translate business objectives into executable plans </li></ul><ul><li>Effective facilitator with outstanding organizational skills who can lead projects with multiple workstreams and brainstorm with the team to generate solutions that address challenges and roadblocks to accelerating value delivery </li></ul><ul><li>Experience working with senior level partners to synthesize and deliver strategies and delivery plans </li></ul><ul><li>A flexible teammate willing to get involved and assist the larger team </li></ul><ul><li>Ability to develop relationships across all management levels </li></ul><ul><li>Proven change agent capable of mentoring agile practices to teams and individuals from across different functions and experiences as they work through new situations </li></ul><ul><li>Partners collaboratively with team leaders to enable delivery of the team’s mission through well-executed sprints, leveraging strong organizational skills for leading timelines, risks, interdependencies and reporting </li></ul><ul><li>Solutions driven approach, proactively seeking-out opportunities to optimize overall team performance, engagement model, efficiency and value delivered </li></ul><ul><li>Maintains and updates team performance metrics and artifacts, ensuring accurate, clear feedback to the team on how to improve metrics and provide transparency to partners. </li></ul><ul><li>Enable improvements through mentoring, training, and resource development </li><li>Program Management Certification or System/Design Thinking experience is a plus. </li></ul>The Team This role will be a key member of a cross-functional Fidelity Marketing team supporting both the Fidelity Wealth and Fidelity Brokerage Business Units. We are responsible for evolving our overall marketing strategy and reinforcing it with infrastructure and business processes. Our team supports high-priority, executive-sponsored initiatives that are fast-paced and highly visible at the senior-most levels of the organization. This role is ideal for individuals who are energized by inspiring change, motivated by making an impact, and thrive in environments where their work is seen and valued by senior leaders. <h3>Certifications:</h3><h3>Category:</h3>MarketingMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Manager, Strategic Program Enablement

<h3>Job Description:</h3>Director of Communications Strategy, Chapter Lead- Grade 7The RoleA director of Communications Strategy blends best-in-class marketing activation/ account management responsibilities with deep understanding of channel best practices that deliver communication plans designed to deliver effective, efficient, and resonant marketing experiences that speak directly to the interest, needs, and values of the audiences we serve. Reporting into the VP, Marketing Lead of Communications Strategy, this individual will be a critical people leader within Fidelity’s Brand and Enterprise line of business, driving excitement, partnership, and orchestration of key workstreams and priorities among internal stakeholders. This individual will nurture and support their team of 6 direct reports, cultivating a culture of partnership, efficiency, and strategic expertise both among their team and within the broader Asset Mgmt., Fidelity Institutional, Health and Charitable lines of business.The TeamThis role includes oversight of a seasoned team of communications strategists supporting the brand and enterprise line of business. The communications strategy team is comprised of two cohorts:First, the integrated channel strategist, who owns the integrated channel plans for key campaigns, creating more targeted, effective marketing experiences that deliver on business objectives - delivering the highest quality brand experiences for our customers and prospective customers. Second, this individual will oversee the marketing activation team, who is responsible for executing on these integrated channel plans, ensuring best in class creative execution and strategically aligned marketing activations. This group of professionals quarterbacks the execution of the integrated marketing plans, ensuring that ultimate customer experiences are impactful and on strategy. This includes, but is not limited to: confirming the combination of channels and messages align to the broader communications strategy; activations meet prescribed communications objectives; ensuring all creative developed is on-brand and consistent across multiple touchpoints- nuanced as needed based on where each asset is delivered; Adhering and enforcing legal and regulatory requirements through process such as eReview &amp; disclosures; collecting and consolidating key stakeholder feedback, socializing as needed to ensure appropriate updates are completed; working with channel SMEs to understand and execute on channel best practices. At Fidelity, we embrace diversity of thought and experience. Our team thrives on a dedication to innovation which promotes a culture of continuous improvement.The Expertise and Skills You BringLeadership<ul><li>You are an experienced people leader who is comfortable and well-versed in giving direct feedback to reports and key partners.</li><li>You seek opportunities to challenge, encourage, and grow your team of direct reports</li><li>You lead with an essence of productive positivity, and are able to reinforce team morale in a fast-paced, dynamic, and highly nuances job environment.</li><li>You are an authentic leader and culture carrier who inspires creativity and innovation, proactively develops and shares knowledge, and builds a culture of inclusion and continuous learning with a focus on associate growth while encouraging teams to deliver results and impact. </li></ul>Strategic Expertise<ul><li>You demonstrate a deep understanding of business acumen and proven ability to translate that expertise into holistic communication strategies that drive client engagement and economic value for the firm. </li><li>You are comfortable thinking critically and debating/advocating for certain channels and experiences across paid, owned, and earned touchpoints, based on knowledge of those channels and audience behavior. You partner closely with channel SMEs to ensure each channel is being activated appropriately.</li><li>You demonstrate initiative, creativity and proactiveness when an established framework needs to be customized to achieve a business goal and bring forward a recommendation or solve.</li><li>You have senior-level experience in business analysis, consumer insights, design thinking and marketing to develop communication strategies aligned with and in support of business objectives.</li><li>You are energized by the idea of building and refining this new capability within Fidelity, demonstrating leadership and collaboration both within and outside of the marketing organization.</li><li>You are comfortable with design thinking and facilitating real-time workshops and sessions to develop cross-program or cross-channel experiencing.</li></ul>Organizational Influence<ul><li>You have outstanding relationship building and influencing skills with an ability to creatively handle differences of opinion and build trust in every interaction</li><li>You can explain the role of communications strategy, and how it compares to and complements other internal teams. Can identify and offer a recommendation of deliverables based on business need and available resources. Can articulate how comms strategy compares with previous account management and marketing activation.</li><li>You have proven ability to effectively lead and navigate multiple large cross-functional organizations in the agile operating model to drive customer and brand value. </li><li>You have excellent verbal and written communications skills and the ability to effectively structure and deliver presentations, champion recommendations, and influence decisions at all levels of management </li></ul><h3>Company Overview</h3>At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.<h3>Certifications:</h3><h3>Category:</h3>MarketingMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Director, Communications Strategy

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard Kennedy School?The John F. Kennedy School of Government at Harvard University is one of 12 graduate and professional schools at the university. Harvard Kennedy School’s mission is to improve public policy and leadership so people can live in societies that are more safe, free, just, and sustainably prosperous. By combining cutting-edge research, the teaching of outstanding students, and direct interaction with practitioners, we have an impact on solving public problems that no other institution can match. When you work at Harvard Kennedy School, you make a difference. Job Description Job Summary: The Senior Manager of Operations is a pivotal operational and project management partner to the Chief Communications Officer (CCO), responsible for overseeing, coordinating, and executing all operations within Harvard Kennedy School’s (HKS) Office of Communications and Public Affairs (OCPA).&nbsp;This leader drives the operations of the communications department, including office administration, project management, and&nbsp;tracking of goals and effectiveness. In this role, you will help drive the seamless integration of workstreams managed by four departmental directors—ensuring alignment, on-time delivery, and optimal outcomes for office-wide priorities.&nbsp;&nbsp;The ideal candidate for this role is a results-driven project manager and operations professional who thrives in fast-moving, multifaceted environments. This person thrives on optimizing an office’s systems and processes, identifying areas for improvement, finding solutions, and collaborating across the teams. They are a strategic thinker with advanced project management expertise, skilled at building and executing detailed project plans, managing competing priorities, and optimizing processes and budgets across various teams. This leader brings proven experience shepherding large-scale initiatives involving multiple stakeholders, accelerated timelines, and high organizational visibility. They lead proactively—anticipating issues, identifying risks, and ensuring that all projects are executed efficiently, effectively, and collaboratively.&nbsp; 
Job-Specific Responsibilities: <ul><li>Develop and monitor detailed project timelines, milestones, and deliverables; proactively track progress, resolve potential roadblocks, and provide regular status updates to leadership.&nbsp;Oversee and implement processes to track the Communications team’s annual workplan and progress toward departmental goals; collaborate with Communications Leadership to develop effective tracking systems.</li><li>Serve a key project manager for the Office of Communications and Public Affairs (OCPA), partnering with the CCO to lead project planning, execution, and delivery for office operations and strategic initiatives—including complex, high-profile communications campaigns.</li><li>Work with the CCO to strategically manage the budget,&nbsp;ensuring strategic and timely spending while identifying forward-looking opportunities. Manage financial systems&nbsp;such as invoicing, office-wide recurring expenses, and external vendors.</li><li>Organize, schedule, and facilitate excellent team meetings,&nbsp;ensuring agendas are relevant, timely, and impactful.</li><li>Drive cross-functional coordination and project alignment by facilitating communication, information sharing, and timely decision-making among the four OCPA directors and relevant stakeholders.</li><li>Oversee project planning for key office activities, including effective meeting cadence, retreats, report management, coordination of freelancers and in-office vendors, and execution of recurring operational processes.</li><li>Manage the office’s financial operations and project budgets, ensuring strategic allocation and timely spending, accurate invoicing, and optimization of financial resources across all projects and initiatives.</li><li>Foster and maintain effective relationships&nbsp;with external vendors, ensuring all deliverables meet our standards, deadlines, and budget requirements.</li><li>Advise and brief the CCO on project status, key updates, risks, and opportunities, enabling data-driven decision-making and agile response to emerging challenges.</li><li>Support the development of materials and key content—including webinars, retreats, and leadership presentations—tailored to audiences such as the Dean’s Council, Visiting Committee, and all-staff meetings, in partnership with the appropriate team.</li><li>Lead process improvements and workflow optimization initiatives, continuously identifying and implementing enhancements to increase productivity, collaboration, and project outcomes across the team.</li></ul> Qualifications Basic Qualifications: <ul><li>Bachelor’s degree and 5 years of professional experience in operations, communications, public affairs, media relations, as a chief of staff, project manager, or a related field.</li><li>Demonstrated experience/interest in the field of communications, public service, government, or politics, through education or professional experience.</li></ul> 
Additional Qualifications and Skills: <ul><li>Exceptional organizational, project management, and process improvement skills. Fluency with project management processes and systems.&nbsp;</li><li>Outstanding interpersonal skills with a collaborative mindset and diplomatic approach to problem-solving.</li><li>Ability to see the “big picture” while managing details and multiple priorities.</li><li>Experience working in a complex, matrixed environment or with cross-functional teams with tight deadlines.</li><li>Experience managing budgets.</li><li>Strong writing, editing, and verbal communication skills.</li></ul> Additional Information <ul><li>Standard Hours/Schedule: 35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity, Education</li><li>Other Information: This position is based on our campus in Cambridge, MA. It requires working in-person a minimum of 3 days per week during the academic year.</li></ul>#LI-ES2Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 057. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Harvard University FAS Human Resources

Senior Manager of Operations, Communications and Public Affairs

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.The Bloomberg Center for Cities at Harvard University serves a global community committed to improving public management, leadership, and governance. The Center’s cross-Harvard collaboration unites expertise focused on cities across disciplines and schools to produce research, train leaders, and develop resources for global use. The Center is designed to have practical impact on the future of cities, where more than half of the world’s people now live, by informing and inspiring local government leaders, scholars, students, and others who work to improve the lives of residents around the world. Job Description The Bloomberg Center for Cities at Harvard University is seeking a Senior Director to lead its global communications, engagement, and dissemination efforts. This role will raise the Center’s profile, expand its reach among scholars and practitioners, and promote the use of research-based insights and tools for urban leadership and problem-solving.&nbsp;About the Role&nbsp; 
This position goes beyond traditional communications. It includes developing platforms and channels, fostering communities and networks, and managing strategic partnerships. The Senior Director will work across teams at the Center to highlight its research, programs, and impact—connecting faculty, students, and city leaders. They will draw on faculty research and tell compelling stories about the impact of mayors and students who work with the Center. This leader will shape a clear narrative that captures the Center’s mission and activities, increases its visibility and brand recognition, and aligns with key partners, including Bloomberg Philanthropies.&nbsp;What We're Looking For&nbsp; 
We’re looking for a strategic thinker with strong execution skills. The successful candidate will know how to craft compelling stories for different audiences—from city leaders and policymakers to students and scholars. They are comfortable leading a high-performing team, producing high-quality content, and coordinating across complex environments. They see communication and engagement as avenues for connection, influence, and change and have the ambition and ability to excel in all aspects of the job.&nbsp;&nbsp; 
Job-Specific Responsibilities: <ul><li>Develop and lead a global communications strategy that advances the Center’s mission, including digital engagement, field-building, and dissemination.&nbsp;</li><li>Serve as a senior advisor to the Director, other senior leaders, and affiliated faculty on media inquiries, announcements, and high-priority communications.&nbsp;</li><li>Shape and steward the Center’s narrative to ensure consistency, clarity, and resonance across platforms, audiences, and geographies.&nbsp;&nbsp;</li><li>Identify and support individuals (e.g. faculty, students, city leaders) and entities (labs, cities, partner organizations) who can amplify impact and visibility of the Center’s work. Design and implement strategies to engage scholars across disciplines in co-producing and utilizing high-quality research on cities.&nbsp;</li><li>Promote the adoption of research-based curricular materials by educators, institutions, and learners focused on cities worldwide.&nbsp;</li><li>Lead strategies to elevate public discourse on urban problem-solving and city leadership.&nbsp;</li><li>Guide the creation of compelling content that draws on the Center’s research, reports, teaching materials, events, and impact stories to drive engagement across channels, networks, and platforms.&nbsp;</li><li>Create and execute a robust media relations and social engagement strategy positioning the Center as a global hub for research on cities and a trusted resource for current and future city leaders.&nbsp;</li><li>Plan and execute high-profile announcements, campaigns, and initiatives in close coordination with Harvard collaborators, Bloomberg Philanthropies, and other key stakeholders.&nbsp;</li><li>Develop and lead a high-performing team and manage relationships with vendors, creative partners, Harvard-affiliated faculty and labs, and internal Center teams.&nbsp;</li><li>Design and manage organizational infrastructure and working processes to execute the global plan and support high standards quality.&nbsp;&nbsp;</li><li>Manage the communications budget and propose allocation of resources and assets to maximize impact.&nbsp;</li><li>Track and analyze performance across core areas (communications, engagement, and dissemination) to demonstrate impact, drive continuous improvement, and inform future strategy.&nbsp;</li><li>Establish systems, calendars, and protocols to ensure coordination and timely delivery across all communications activities.&nbsp;</li></ul>#LI-ES2 Qualifications Basic Qualifications: Bachelor's Degree and a minimum of 8 years of increasing responsibility in communications and/or public engagement roles.&nbsp; 
Additional Qualifications and Skills: The ideal candidate combines strategic thinking with strong tactical execution and a demonstrated ability to deliver high-quality communication and engagement efforts across a range of formats and audiences. They will also possess the ability to perform well across arenas and organizations with different standards, interests, cultures, and practices. They are comfortable working independently and collaboratively, balancing long-term planning with day-to-day responsiveness. With a strong editorial instinct, political and organizational sensitivity, and a relentless commitment to excellence, they can quickly produce clear, compelling content—from practical communications to complex, research-informed narratives. They understand how to build and sustain impactful platforms and channels and have the skills to design and manage all business processes associated with high performing communications systems. They thrive in dynamic environments, bring sound judgment to sensitive issues, and remain calm under pressure.&nbsp;<ul><li>Proven success designing and executing sophisticated media strategies—across national, regional, and local contexts—ideally within government, academic or policy-oriented organizations, or large public affairs or communications agencies.&nbsp;</li><li>Exceptional writer, editor, producer, and storyteller with a sharp instinct for institutional voice, audience engagement, production value, and public positioning.&nbsp;</li><li>Self-starter who thrives in a collaborative team environment and takes pride in delivering high-quality, timely communications.&nbsp;</li><li>Experience designing and managing content strategies that support platform-building, field dissemination, and the uptake of research-based materials by external institutions.&nbsp;</li><li>Ability to support and engage with high-profile public officials; strong grasp of city, state, and national policy landscapes, domestically and internationally.&nbsp;&nbsp;</li><li>Fluent in traditional and digital media tools, with a track record of securing media coverage and managing journalist relationships nationally and internationally.&nbsp;&nbsp;</li><li>Experience developing and scaling communications infrastructure, including owned media channels.&nbsp;</li><li>Proficiency in the use of generative AI and knowledgeable about the strategic use of genAI tools in organizational settings.&nbsp;&nbsp;</li><li>Understanding of the political, social, and civic contexts that shape urban governance in the U.S.&nbsp;</li><li>Highly organized, detail-oriented, and composed under pressure; able to manage sensitive issues with discretion and judgment.&nbsp;&nbsp;</li><li>Collaborative and inclusive team leader who builds strong relationships, mentors others, and works well across diverse teams.&nbsp;</li></ul> Additional Information This position is a fully benefits eligible term appointment through June 30, 2027, with the strong possibility of renewal.<ul><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity, Education</li><li>Other Information:&nbsp;This is a full-time, on-campus position based in Cambridge, MA. Flexible remote work arrangements may be available with supervisory approval.</li></ul>Work Format DetailsThis position is based on-site at a Harvard campus location. Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 060. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

Senior Director of Communications and Engagement, Bloomberg Center for Cities

<h3>Service Model Design &amp; Transformation – Contingent Team Member</h3> Fidelity Wealth was established to bring us closer to our customers, tighten our focus on unique segments, and enable us to capitalize on new growth opportunities. The Wealth Distribution Service Model Design &amp; Transformation team’s role is to design, test, and implement solutions that deliver on our organization’s strategic initiatives and improve the client and associate experience. In this assignment, you will act as a member of a Design &amp; Transformation Team using scrum / agile, design thinking, process improvement methods to test solutions in the field. You will have the opportunity to drive outcomes that improve the associate and customer experience, go beyond your area of expertise, and build new skill sets while working in a challenging, fast-paced environment. <h3>The Expertise You Have</h3> <ul> <li>An understanding of financial services/wealth management industry preferred </li><li>Consulting, design thinking, transformation, and/or project management experience highly desired </li><li>Ability to gather, analyze, and synthesize data to generate insights and new solutions </li><li>Ability to design and create effective executive presentations including slide decks, infographics, and storytelling visuals </li><li>Creative thinker with strong execution capability </li><li>Ability to work as a member of a team, and to engage multiple stakeholders across a complex and highly matrixed organization, working across all levels of the organization, including senior leadership </li></ul> <h3>The Skills You Bring</h3> <ul> <li>Proven ability to collaborate in a fast-paced, complex business environment </li><li>Strong executive presence and effective communication skills </li><li>A passion and aptitude for gathering information and exploring possibilities </li><li>Experience working and interacting with individuals of all levels and disciplines </li><li>Organized, with a history of achieving goals </li><li>Strong data and analytical skills </li><li>You have a growth mindset, value learning from different perspectives, and have demonstrated the ability to break down barriers and assure team effectiveness </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Learning and incorporating Agile methodologies and events into daily work </li><li>Daily participation in Sprint activities, including; Customer/Associate based story building/sizing/completion, executing &amp; collecting experiment learnings, gathering input to inform go/no go decisions, retrospective reflection of how work is getting done </li><li>Defining outcomes with the Team Leader(s) and Team Members, one Sprint at a time </li><li>Building practical measurement plans to test and learn new solutions </li><li>Implementing solutions in the organization and facilitating change management </li><li>Regular engagement with our broader system of work to create understanding, generate new ideas and break down barriers to improving outcomes </li><li>Cross-training and supporting other Service Model Design &amp; Transformation Teams and Team Members as needed </li></ul> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

Fidelity TalentSource

Program Manager

<h3>Senior Business Analyst</h3> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Business Analyst in Boston, MA! <h3>The Team &amp; Role</h3> Fidelity Center for Applied Technology (FCAT) is seeking a Senior Business Analyst to join our innovative Product group and to support the deployment and optimization of FCAT’s cutting-edge Automated Quality Management (AQM) tool. This tool uses AI to transcribe, summarize, and evaluate customer phone interactions, measuring associate adherence to the Interaction Call Model (ICM) and enabling data-driven coaching and self-led development. This role will be instrumental in shaping the future of financial services by leveraging Artificial Intelligence (AI), LLMs to develop innovative products and services. Reporting to the Director of Business / Systems Analysis, you will collaborate with cross-functional teams to explore emerging technologies, prototype solutions, and drive strategic initiatives. In this role, you will bridge the gap between technology and people by analyzing AQM tool-generated insights, identifying performance trends, and supporting coaching initiatives that elevate the client experience. You will play a key role in ensuring the accuracy, fairness, and effectiveness of AQM as a tool for continuous learning and quality improvement across Brokerage Client Service teams. <h3>The Expertise &amp; Skills you bring</h3> <ul> <li>Bachelor’s degree required; MBA or MS preferred. </li><li>Over 10 years of experience in business analysis, specializing in process flow design, use case/story development, and detailed documentation. </li><li>Proven ability in translating complex business needs into clear technical requirements and actionable Agile user stories. </li><li>Collaborate in the design, development, and refinement of call evaluation tools, offering strategic recommendations to enhance user experience and product clarity. </li><li>Analyze automated call scores, transcripts, summaries to uncover performance trends, coaching opportunities. </li><li>Partner with team leads and coaches to convert insights into targeted development plans and data-driven coaching strategies. </li><li>Demonstrates an innovative attitude and is enthusiastic about working with and continuously learning new technologies and their impact on business. </li><li>Experience with LLMs, prompt engineering or conversational AI is preferred. </li><li>Experience with quality monitoring and speech analytics platforms such as NICE is plus. </li><li>Proven ability to navigate and manage ambiguity, adapt to changing priorities and work environments, and thrive in fast-paced, innovative settings. </li><li>Excellent communication skills to convey complex information clearly and concisely, along with strong analytical, collaboration, and critical thinking skills. </li></ul> The hourly pay rate range for this position is $55.00-74.55 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Senior Business Analyst

Content Manager (Contractor), Segment Marketing The Role The Content Manager will sit within Segment Marketing and oversee the creation, editing and publishing/distribution of various content types, including blog posts, reports, social media updates, marketing collateral, and more. In addition, they will need strong project management skills, as well as strong attention to detail as they enable the Segment Marketing and Production teams to work efficiently and effectively across complex institutional initiatives. This role will work closely with other members of the team across design, content, project management and marketing strategy. Fidelity Digital Assets® is a growth business, so comfort with complexity and large initiatives that shift with business needs is required. The Expertise and Skills You Bring This role requires someone who is extremely detail-oriented, comfortable with large, complex projects with several moving parts and highly collaborative. Being able to learn quickly, identify next steps and establish project plans is a must. Strong project management skills and business acumen to contextualize the broader initiatives required. Background in finance or experience in highly regulated industry preferred. Experience with project management tools (e.g. Workfront) is preferred. Basic InDesign knowledge is a plus, with a preference for candidates who can make basic design edits as needed. Strong skills with grammar, copywriting and proofing. Note: Fidelity is not providing immigration sponsorship for this position The Team As a key part of building the Fidelity Digital Assets® brand, the Segment Marketing team collaborates deeply with our Marketing Production team, as well as key business partners across legal, compliance, product, sales and relationship management teams. Fidelity Digital Assets® is a subsidiary of Fidelity Investments dedicated to building products and services that help institutional and retail investors access digital asset markets. Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

31 Marketing / Communications / PR Jobs in Revere, MA, USA