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<h3>12 Month Contract Senior Investor Center Technology Enablement Analyst</h3> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Technology Enablement Analyst to work in Westlake, TX! <h3>The Role</h3> We lead all aspects of technology operations in more than 200 local Investor Centers across the United States. We are pivotal partners, translating associate and business needs into actionable solutions that deliver tangible value across all technology capabilities and platforms. <h3>The Value you Deliver</h3> <ul> <li>Provide visibility of overall health of the Investor Center IT environment (infrastructure, end user compute, business applications) and visualize the impact to business services</li> <li>Predict issues, minimize user impact and speed remediation of IT break/fix</li> <li>Identify and guide continual IT service improvement needs. Analyze these needs to ensure they align with business objectives and are feasible within a given technology’s products scope</li> <li>Build detailed user stories that outline specific IT functionalities from the associate’s perspective</li> <li>Define acceptance criteria that determine when a user story is considered complete and ready for release</li> <li>Engage with IT Product Teams, Legal, Risk, and Compliance to ensure requirements and solutions meet operations standards, legal/regulatory requirements and minimize potential risks to the firm</li> <li>Participate in business acceptance testing to ensure that the IT solutions meet the defined requirements</li> <li>Develop and implement strategies for introducing new IT products or features to associates</li> <li>Analyze associate data and feedback to gauge the efficiency of solutions and identify areas for improvement</li> <li>Report findings to partners to advise future project decisions and strategies.</li> <li>Provide a deep understanding of how the IT products work</li> <li>Document and explain these IT concepts clearly, bridging the gap between associates and development teams</li> </ul> <h3>The Expertise and Skills You Bring</h3> <ul> <li>Bachelor's degree required</li> <li>A passion for bringing together people, process, and technology needs to serve associates</li> <li>3+ years of IT support and system/business analysis experience</li> <li>Experience with successful development, delivery and production support of IT solutions</li> <li>Excel at forming relationships and networks; influencing others to achieving outcomes</li> <li>Ability to navigate within a highly complicated, matrixed environment</li> <li>Curiosity regarding digital user experience, associate technology and industry trends</li> <li>Ability to break down sophisticated problems into manageable components, synthesizing data-driven insights into clear takeaways to drive informed decision-making and solutions</li> <li>Excels in ambiguity and change, and able to quickly adapt and adjust approach to accommodate shifting priorities or new information</li> <li>IT experience in one of more of the following disciplines: IT Infrastructure; End User Computing; Software Development; IT Operations; Observability and Monitoring</li> </ul> <h3>The Team</h3> Our purpose is to improve the associates experience and boost efficiency, so they can help more people. We simplify the navigation of a sophisticated IT organization across Fidelity, increase transparency to business needs, improve operational efficiency and ensure a phenomenal IT experience. Team members share a set of core product management and analytical skills, along with differentiating skills that are suited to the squad to which they are aligned. <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Fidelity TalentSource

System Support Analyst

<h3>The Role</h3> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Technology Program Manager in Merrimack, NH, Smithfield, RI, and Westlake, TX! As a Technology Program Manager, you will be responsible for the coordinated execution and delivery of cohesive technology solutions for highly integrated programs/initiatives. You are deeply committed to the value and quality delivered to our customers, and demonstrate your commitment by implementing proven planning practices, ensuring execution of the work is well-coordinated, and leading the delivery all the way to production. You will play a key role in ensuring a collective understanding of delivery goals, creating delivery forecasts, and resolving impediments. You are accountable for maximizing the delivery of value across multiple Delivery Teams, integrating value delivery stream execution across the program/initiative, and appropriately questioning what, why, and how we are delivering. <h3>Focus Areas</h3> Initiative Cohesion <ul> <li>Ensure delivery goals are clearly articulated and understood for each value delivery stream across the program/initiative. </li><li>Partner with other project leaders to ensure cohesion across all aspects of planning, execution, and delivery. </li><li>Ensure alignment to technical and quality standard practices across each program/initiative. </li><li>Complete Quarterly Planning activities for the program/initiative, ensuring value delivery stream integrations are understood and committed across the program/initiative. </li></ul> <h3>Integrated Delivery</h3> <ul> <li>Continuously factor scope of work, capacity needs, and prioritization into an integrated software execution and delivery plan with release forecasts. </li><li>Manage dependencies, risks, and impediments for the program/initiative and raise them when needed. </li><li>Establish program governance and lead key events at both value delivery stream and program/initiative levels. </li><li>Continuously look for ways to improve how the program/initiative is performing using data to drive key decision making. </li><li>Lead integrated program/initiative release management practices and support end-to-end testing coordination. </li></ul> <h3>Communication</h3> <ul> <li>Establish communication practices to share delivery plans, coordinate roadmap adjustments, and provide transparency into plans and progress. </li><li>Provide updates to leadership on status of program/initiative including progress, risks, challenges, achievements, and metrics. </li><li>Effectively communicate and collaborate with key collaborators including Product Owners, Product Area Leaders, Scrum Masters/Project Managers, Chapter Leaders/People Managers, Architects, and other Stakeholders to ensure dependencies are led, impediments are removed or escalated, and there is transparency into the work being done and how the program is performing. </li><li>Actively handle program initiation, execution, and close out, demonstrating Enterprise standard tools (e.g., Portfolio Central, Program Standards, Capacity Planning, etc) </li><li>Create and update program artifacts as needed. </li></ul> <h3>The Expertise and Skills You Bring</h3> <ul> <li>Bachelor’s Degree / Undergraduate Degree or equivalent. </li><li>7+ years of experience delivering complex technology solutions that span multiple teams. </li><li>3+ years of experience as a Technical Project Manager, RTE, Delivery Lead, or similar Role. </li><li>Solid understanding of and experience with software delivery practices, processes, and artifacts. </li><li>Strong grasp of business context and product development techniques. </li><li>Technology background strongly preferred; capacity for understanding and conveying technology concepts and solutions is required. </li><li>Superb communication and people skills; can rapidly build trust, positively influence others at all levels of the organization, and drive teams towards realizing outcomes. </li><li>An effective, facilitator; Able to brainstorm to generate solutions that address complex challenges and resolve roadblocks to accelerating value delivery. </li><li>An intellectual curiosity, passion for developing skills, modeling a culture of continuous learning, sharing, and growth. </li><li>Experience supporting adoption and consistent use of delivery enabling tools (e.g., Jira, Jira Align, Miro, Power BI). </li></ul> <h3>The Team</h3> Through demonstrating and promoting Fidelity leadership behaviors, we evolve and sustain an innovative culture. We take accountability for improving the delivery of value across Product &amp; Delivery Teams. The hourly pay rate range for this position in Smithfield, RI is $65.00-$75.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Technology Program Manager

Fidelity Enterprise Infrastructure is currently hiring a Data Center Technician III for the Data Center and Colocation Operations team The Expertise We are Looking For <ul> <li>High School Diploma/2 Years of College or equivalent experience</li> <li>4+ years data center support</li> </ul> The Purpose of Your Role Main focus will be on delivering implementation and support services for a range of platforms like telephony, network infrastructure (LAN/WAN/SAN), server hardware, and storage devices. As a member of the Data Center Operations Team the successful applicant will be involved in activities including the installation, support, and decommissioning activities related to above mentioned platforms. They will have the capability to cable, label, and test server &amp; network connectivity (fiber and copper) to the devices, as well as diagnose and correct issues related to the supported platforms is essential. Additional responsibilities include critical space management, asset management/inventory control and strict alignment to change and incident management policies. This role will include 4-10-hour days over a weekend while working a 2nd or 3rd shift schedule. The Skills You Bring <ul> <li>Extensive knowledge of TCP/IP networking protocols, WAN, LAN, SAN, voice technologies</li> <li>Ability to use telecommunications test equipment, specifically Fluke network testers, Network analyzers, carrier circuit test gear capable of Ethernet/DWDM/SONET and cable media testers.</li> <li>Basic background on enterprise data center facilities infrastructure including Power/Cooling/Fire suppression/Security-Access Control</li> <li>Experience with racking and stacking &amp; cabling and labeling of servers.</li> <li>Knowledge in structured cabling concepts and practices are required for the role as many projects and initiatives will entail physical layer implementation.</li> <li>Good communication and writing skills. Good interpersonal skills and ability to manage several priorities in a rapidly changing environment.</li> </ul> The Value You Deliver <ul> <li>Data Center infrastructure support and problem resolution of complex hardware and software issues across several communication platforms</li> <li>Installation and Decommissioning of IT equipment – Includes creating project plans (network connectivity, port turn up, DNS…), asset management, physical rack/stack of equipment, initial device configuration, physical layer connectivity…</li> <li>Critical space planning – Ensure proper placement of IT equipment based on environmental factors and IT dependencies.</li> <li>Change and incident management coordination.</li> <li>Collaboration with critical EI partners and facility engineering ensuring timely delivery of IT equipment and infrastructure.</li> <li>Asset/Inventory management – Track and document all IT assets in CMDB tool throughout device lifecycle.</li> <li>Manage physical layer telecom connectivity and structured cable plant design.</li> <li>Assist in developing department policies and procedures.</li> <li>Assist and may lead project initiatives outside of BAU activities.</li> </ul> How Your Work Impacts the Organization Data Center Services is responsible for the installation, decommissioning &amp; audit lifecycle of the firm’s IT equipment. Additionally, we support the connectivity of the Local Area network (LAN) and Wide Area Network (WAN) between all Fidelity locations. Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

Data Center Technician

The Project Manager will lead cross-functional coordination of two squads (24 team members) focused on decommissioning applications and migrating data jobs from an analytics platform. With 5–10 years of experience, the role emphasizes strategic planning, stakeholder alignment, and program governance using tools like Jira Align. Responsibilities include advising on program charter updates, managing communication and change strategies, and ensuring work structures support program goals. The PM will monitor execution through established routines and reporting, ensuring transparency and timely escalation of risks. This role is more advisory than hands-on, requiring strong leadership and organizational acumen. <ul> <li> Review and Recommend Program Charter updates: Clear definition of program vs. run the product/BAU </li><li> Stakeholder Analysis, Establishment &amp; Management of Routines: Coordinate efforts between the squads that are developing (strategic) solutions with the right rigor and cadence at all levels </li><li> Define Communication and Change Management strategy </li><li> Review &amp; Recommend Adjustments for Work Structure: Ensure guidance on setting up tools data (JIRA Align) and coordination of the work according to the program eg. Client Reporting support should be aligned to CR Init </li><li> Monitor Ongoing Execution: Establish transparency. Compare the progress to the plan and raise any caution areas in regular routines (Metascrum, Executive Action Team). Regular (bi-weekly) reporting to include program health across all project dimensions (scope, budget, resources, schedule) </li><li> Coordinate Monthly Scaled Review Demo for active stakeholders </li><li> Coordinate Quarterly L2 Sponsor Review </li></ul>

Project Manager

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Sr. KDB+ Developer to work in Boston, MA, Merrimack, NH, Jersey City, NJ, or Westlake, TX! <h3>The Role</h3> As a Sr. KDB+ Developer you will work within the Regulatory Reporting Technology team to build and maintain critically important brokerage applications for the enterprise. You will be collaborating with the regulatory reporting business team and other brokerage technology teams to develop applications for reporting across multiple assets classes with very high levels of regulatory scrutiny. This role is passionate about hands-on development and delivery, which requires a combination of both good technical skills, and participation in architecture, design and analysis activities! <h3>The Expertise and Skills You Bring </h3> <ul> <li>A deep understanding of various programming languages </li><li>Hands-on experience in application deployment automation and pipelines </li><li>Experience in at least “foundational” development languages (KDB,Java, Python) for 10 or more years is a must </li><li>Experience with Linux, bash is a must </li><li>Experience with Apache Kafka and other event streaming platforms is a plus </li><li>Experience executing projects as a team in Agile environments (Kanban and Scrum) </li><li>Experience in user interface frameworks/platforms (Angular, React, etc.) for 5 or more years </li><li>Experience with relational and NoSQL databases </li><li>Experience with DevOps, Continuous Integration and Continuous Delivery (Kubernetes, Maven, Jenkins, Stash, Ansible, Docker) </li><li>Experience using source control for feature-driven development in Bitbucket/Stash/Git </li><li>Experience working with Artifactory and familiarity with API registries (e.g., Apigee) </li><li>Familiarity with automated deployment in uDeploy </li><li>Ability to learn new things, new technology, and tackle problems </li><li>Experience with REST microservice architecture </li></ul> <h3>The Team</h3> The Regulatory Reporting Technology team is part of the broader Fidelity Brokerage Technology group. As a team we partner closely with Fidelity Capital Markets (FCM) to build and maintain regulatory reporting capabilities to meet the strict requirements of our regulators. As a team, we strive to deliver innovative, end to end technical/data solutions for our partners. <h3>COVID Work Policy </h3> Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role. <h3>Dynamic Working – Post Pandemic</h3> Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you. <h3>Pay Range</h3> $115/hr- $140/hr

Sr. KDB+ Developer

As a Manager of Team Member Experience, you will create an exceptional experience for our Team Members throughout their life cycle with Cooper’s Hawk.&nbsp; You will impact how we attract, connect, engage, and retain them, by promoting and living our company values and thereby supporting the growth of our business. This position oversees key responsibilities related to the Team Member experience, broken down into the following categories: hiring, training, onboarding/offboarding, celebration/recognition, engagement, talent management, shift, and human resources.&nbsp;&nbsp;What You’ll Get<ul><li>Incredible Discounts: <ul><li>Monthly Dining Allowance</li></ul><ul><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li></ul></li></ul><ul><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care</li><li>Health Savings Account&nbsp;</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Paid Time Off&nbsp;</li><li>Milestones Recognition Program</li><li>GMs and EKMs participate in a Team Member Development program to earn a $20,000 cash incentive</li><li>Annual&nbsp;Destination Conference for General Managers and Executive Kitchen Managers</li><li>Career Development Opportunities</li></ul>What You’ll Do&nbsp;<ul><li>Hire <ul><li>Develop staffing plans for each quarter and provide insight into potential shortfalls</li><li>Partner with Talent Acquisition to ensure that Team Member sourcing strategies are in place (i.e., ads, hiring fairs, referral bonuses)</li><li>Ensure that the applicant tracking system and hiring inboxes are maintained and organized daily</li><li>Ensure all open shifts/positions are posted internally and existing Team Members have the opportunity to apply/request&nbsp;</li></ul></li></ul><ul><li>Train <ul><li>Work closely with Lead Restaurant Trainers, On-the-Job Trainers, and New Restaurant Opening Trainers to ensure comprehensive understanding of CH standards and that all training programs are being executed as prescribed</li><li>Collaborate with fellow managers to identify where standards are and are not being satisfied; develop plan to train/retrain as needed</li><li>Ensure appropriate inventory and ordering of hourly training materials and uniforms</li><li>Administer hourly Team Member training qualifications and communicate progress to department manager along with suggestions for additional training if needed</li><li>Conduct 30, 60, 90 day check-ins with hourly trainees to gauge progress and partner with department manager on feedback</li><li>Communicate any training feedback, opportunities, or obstacles to the Lead Restaurant Trainer and appropriate department manager</li><li>Participate in hourly Team Member orientations&nbsp;</li></ul></li></ul><ul><li>Onboard/Offboard <ul><li>Ensure a positive onboarding experience for our new hires through organization, preparation, and communication</li><li>Ensure timely processing of all phases of onboarding and offboarding including Team Member hires, transfers, and terminations</li><li>Check in with Team Members upon departure to get feedback about their experience&nbsp;</li></ul></li></ul><ul><li>Celebrate &amp; Recognize <ul><li>Promote a culture of fun and celebration</li><li>Ensure Team Member celebrations take place (i.e., tenure, anniversaries, birthdays, life events, holiday party, Wine Club goal achievement)</li><li>Oversee Team Member charity events including gathering Team Member feedback regarding event selection, organizing participants, and coordinating arrangements</li></ul></li><li>Engagement <ul><li>Oversee the creation of monthly boards that include tasting notes, Chef Recs, new products, and Wine Club events</li><li>Coordinate and support Team Lunches, Focus Groups, and Community Survey</li><li>Review engagement feedback and partner with GM to develop a plan for engagement and retention</li><li>Conduct Stay Interviews as needed to strengthen Team Member retention and engagement; analyze feedback and trends to share insights with GM and AD</li><li>Support Diversity, Equity and Inclusion Initiatives in the restaurant</li><li>Advocate for the business and Team Members to better the Team Member Experience&nbsp;</li></ul></li></ul><ul><li>Manage Talent <ul><li>Oversee cross training programs throughout the restaurant</li><li>Track and analyze time in position for all departments and help department managers identify opportunities to grow and develop existing Team Members</li><li>Partner with department managers to identify talent for hourly supervisor program</li><li>Partner with department managers to identify talent for LRTs, OJTs, and NROTs</li><li>Partner with department managers to build an hourly Team Member pipeline to management&nbsp;&nbsp;</li></ul></li></ul><ul><li>Shift <ul><li>Attend front-of-house, kitchen, and manager Community meetings</li><li>Attend weekly manager meeting and bring a list of the Team Members that have recently onboarded and offboarded for awareness, insight, and discussion</li><li>Observe new Team Members on shift to assess preparedness for role and work with department managers to identify additional training needs to support success</li><li>Interact with Guests and Team Members in the dining room, Tasting Room, bar, and host stand to gauge satisfaction and stay involved with Team Members' day-to-day&nbsp;</li></ul></li></ul><ul><li>Human Resources <ul><li>Provide direction to Team Members for Paylocity functions, including setting up direct deposit, updating personal information, and submitting time-off requests</li><li>Ensure hourly Team Member files are kept updated and organized</li><li>Oversee hourly certification status and communicate needs for management follow up</li><li>Stay up to date on benefits offered to hourly Team Members&nbsp;</li><li>Track benefit utilization and support Team Members in leveraging benefits, such as health insurance, Wellness Discount, and Employee Assistance Program (EAP)&nbsp;</li><li>Ensure that annual benefits open enrollment is clearly communicated and promoted to all hourly Team Members</li><li>Partner with department managers and Human Resources to coordinate leave-of-absence (LOA) and return-to-work (RTW); work with department managers to stay connected with Team Members while they are on leave and support their transition as they return to work</li><li>Ensure the handbook/PCI signoff process is well communicated, and participation is 100%</li><li>Ensure that hourly Team Member breaks are being managed to compliance</li><li>Ensure that hourly Team Member primary positions are maintained in HR/IT systems</li><li>Maintains a professional image by adhering to guidelines listed in the Team Member Handbook&nbsp;</li></ul></li></ul>What You’ll Need&nbsp;&nbsp;<ul><li>Must represent Cooper's Hawk Values&nbsp;</li><li>Must be at least 21 years of age&nbsp;</li><li>Must have experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or in management at Cooper's Hawk Winery &amp; Restaurants or have previous management experience with another restaurant concept</li><li>Must have a passion for hospitality</li><li>Has knowledge of operations in the tasting room, front of house, and kitchen to understand the Team Member experience in each part of the restaurant&nbsp;</li><li>Is able to communicate clearly and effectively with strong interpersonal and leadership skills</li><li>Has the ability to multi-task and work effectively in a fast-paced environment</li><li>Maintains basic knowledge of first aid and handling emergencies</li><li>Has the ability to work flexible shifts and schedules, inclusive of weekends and some holidays</li><li>Has the ability to perform essential functions to company standards with reasonable accommodation</li><li>Must be able to read, write, and understand English</li><li>Must be able to lift and carry up to 50 lbs.</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must have the ability to work 50-60 hours per week</li><li>Ability to work flexible shifts and schedules, inclusive of weekends and some holidays&nbsp;</li></ul>Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!

Cooper's Hawk Winery and Restaurants


    Manager, Team Member Experience
  

Restaurant Office Administrator (ROA): Compensation range is $45,000-$54,000/year + 10% bonus potential.The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. &nbsp;As the Restaurant Office Administrator, you will encompass a broad range of activities related to office administration as well as private events.&nbsp; In partnership with the General Manager and Restaurant Support Center, you’ll provide support and execute a range of administrative, clerical and financial tasks including invoicing, mail distribution, Guest relations and human resources related duties.&nbsp; You’ll also handle the administration and coordination of private events, partnering closely with Team Members to provide outstanding Guest service.&nbsp;&nbsp;What You’ll Get<ul><li>Incredible Discounts:<ul><li>Monthly Dining Allowance</li><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li></ul></li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care</li><li>Health Savings Account&nbsp;</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage)</li><li>Paid Parental Leave</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Employee Assistance Program, providing mental health, legal and financial counseling.</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Employee Referral Bonus Program</li><li>Milestones Recognition Program</li><li>GMs and EKMs participate in a Team Member Development program to earn a $20,000 cash incentive</li><li>Annual Destination Conference for General Managers and Executive Kitchen Managers</li><li>Career Development Opportunities</li></ul>What You’ll Do&nbsp;&nbsp;<ul><li>Oversee and maintain all tasks related to the back-office procedures and administrative systems</li><li>Tracking and managing marketing collateral, office supplies, and uniform inventory</li><li>Manage gratuity systems and daily cash reconciliation</li><li>Be responsible for preparing and processing invoices in Compeat system</li><li>Process vacation requests and other payroll-related matters</li><li>Be responsible for daily Wine Club Membership data entry</li><li>Answer phone calls and assist guests while utilizing the reservation system</li><li>Support team member interactions by answering policy, payroll, and benefits questions</li><li>Partner closely with General Manager &amp; Restaurant Support Center to ensure policies and procedures are followed</li><li>Assist Management team with screening applications and processing pre- and post-employment paperwork for hourly team members</li><li>Assist with onboarding new managers and trains office assistant to act as backup on the weekends/vacations</li><li>Track health and safety certifications for Team Members and Managers; ensures required policies are posted and updated</li><li>Maintain back-office organization, cleanliness, and security</li><li>Subject Matter expert with Tripleseat and Eventbrite Systems to ensure events are appropriately booked; This includes using the calendar for these systems, 100% accuracy in BEO, keeping contracts, menu design, room design, and payments</li><li>Communicate event timelines to ensure deadlines are met with our guests, management, and kitchen staff</li><li>Coordinate appointments and scheduling of events</li><li>Conduct post-event follow-up to ensure guest’s satisfaction</li><li>Coordinate monthly Wine Club Events</li><li>Retrieve custom event décor, amenities, or services to ensure they are correct; oversee correct setup for events</li><li>Track event finances, including reconciliation of banquet deposits and final payments</li><li>Maintain inventory of banquet materials and supplies</li><li>Represent Cooper’s Hawk vision and values and creates a respectful, positive, and professional work environment</li><li>Maintains a professional image by adhering to guidelines listed in the Team Member Handbook&nbsp;&nbsp;</li></ul>What You’ll Need&nbsp;<ul><li>Must represent Cooper’s Hawk values</li><li>Six months of supervisory experience</li><li>Cash handling experience</li><li>One year of event planning experience required</li><li>Self-starter who anticipates event needs, discerns work priorities, and meets deadlines with little supervision</li><li>Acts as a Cooper’s Hawk brand ambassador and trusted liaison with Team Members, managers, vendors, and suppliers</li><li>Excellent verbal and written communication skills</li><li>Manages competing priorities under strict deadlines, must have problem solving skills and attention to detail</li><li>Has a commitment to creating Community with team members and guests</li><li>Is team-focused with commitment to high guest service standards</li><li>Enjoys working with people and enthusiastic about corporate and social event management</li><li>Has excellent analytical and problem-solving skills</li><li>Has the ability to read, understand and communicate in English</li><li>Demonstrates financial and business acumen and strong intrapersonal skills</li><li>Is proficient in Microsoft Office Suite</li><li>Preferred certifications include ServSafe and state/local licensing requirements</li><li>Ability to multi-task and be highly organized</li><li>Must be able to work up to 40 hours per week in a variety of shifts&nbsp;</li></ul>Please visit the benefits section in our Cooper’s Hawk career site for more detailed benefits information.Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Restaurant Office Administrator
  

<ul><li>KM Compensation range is $55,000-$65,000/year + 10% bonus potential.<ul><li>The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.</li></ul></li></ul>As a Kitchen Manager, you will help lead the way in our fast-paced, high-volume, scratch kitchen, driving the culinary execution of our uniquely inspired menu, that is thoughtfully paired with our Cooper’s Hawk wines. You will partner closely with the Executive Kitchen Manager to drive operational excellence and growth, while coaching and inspiring our team members to ensure high food quality and a first-class guest experience.&nbsp;&nbsp;&nbsp;What You’ll Get<ul><li>Incredible Discounts: <ul><li>Monthly Dining Allowance</li></ul><ul><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li></ul></li></ul><ul><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care</li><li>Health Savings Account&nbsp;</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Employee Assistance Program, providing mental health, legal and financial counseling.</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Employee Referral Bonus Program</li><li>Milestones Recognition Program</li><li>GMs and EKMs participate in a Team Member Development program to earn a $20,000 cash incentive</li><li>Annual&nbsp;Destination Conference for General Managers and Executive Kitchen Managers</li><li>Career Development Opportunities</li></ul>What You’ll Do&nbsp;<ul><li>Oversee 1-2 departments including dish, prep and/or line&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Adhere to policies and manage assigned operating systems</li><li>Ensure collaboration between kitchen and front of house operations&nbsp;</li><li>Represent company values and create a respectful and cohesive work environment&nbsp;&nbsp;</li><li>Manage people by:&nbsp; <ul><li>Participating in hourly kitchen team member hiring&nbsp;</li><li>Training and verifying team members adhere to dish and/or prep standards&nbsp;</li><li>Being responsible for understanding and balancing labor needs</li></ul></li><li>Lead department meetings and coach team members&nbsp;</li><li>Be accountable for prep and line knowledge to maximize financial and operational results</li><li>Help execute new menu and system roll-out and kitchen initiatives</li><li>Assist in executing private events, including monthly themed Wine Club dinners</li><li>Assist in maximizing financial and operational results and helping with weekly inventory, as needed</li><li>Effectively operate computer systems including a POS System, Online Team Member Scheduler, Inventory/Ordering software and the Microsoft Office Suite</li><li>Maintain a safe and healthy work environment and uphold food safety standards</li><li>Maintains a professional image by adhering to guidelines listed in the Team Member Handbook</li><li>Other duties as assigned</li></ul>&nbsp;What You’ll Need&nbsp;<ul><li>1-2 years of supervisory experience in high volume kitchen in a full-service restaurant environment. Scratch kitchen experience preferred.&nbsp;</li><li>Excellent verbal and written communication skills</li><li>Ability to read, understand and communicate in English</li><li>Demonstrates financial acumen</li><li>Proficient in Microsoft Office Suite</li><li>Preferred certifications include ServSafe and state/local licensing requirements</li><li>Must be able to lift and carry up to 50 lbs.</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must have the ability to work 50-60 hours per week</li><li>Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays  &nbsp;</li></ul>Please visit the benefits section in our Cooper's Hawk career site for more detailed benefits information.Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Kitchen Manager
  

Federal Work Study – Grounds &amp; Outdoor Maintenance Assistant

Position Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Student Help 
Location:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Elizabethton Main Campus
Department:&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Grounds/Maintenance
Job Summary: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The Grounds &amp; Outdoor Maintenance Assistant will support the upkeep and beautification of campus grounds. This Federal Work Study position is ideal for students who enjoy working outdoors, don’t mind getting their hands dirty, and can commit to a consistent afternoon schedule.

REQUIREMENTS:
<ul>
<li>Must be eligible for Federal Work Study</li>
<li>Ability to work outdoors in varying weather conditions</li>
<li>Willingness to perform physical labor, including lifting, bending, and walking for extended periods</li>
<li>Dependable, punctual, and able to follow directions</li>
<li>Positive attitude and willingness to work as part of a team</li>
</ul>

GENERAL JOB DUTIES:
<ul>
<li>Assist with general campus grounds upkeep, including:
<ul>
<li>Weeding, trimming, mulching, and planting</li>
<li>Pressure washing walkways and building entrances</li>
<li>Trash pickup and general outdoor cleanup</li>
</ul>
</li>
<li>Provide seasonal landscaping support as needed</li>
<li>Maintain a safe, clean, and organized work area at all times</li>
<li>Follow instructions from the maintenance team and supervisor</li>
</ul>
WORKING SCHEDULE:
<ul>
<li>Approximately 3:30 PM – 5:00 PM Monday through Thursday, or</li>
<li>Fridays when full-time staff are on campus (schedule will be coordinated in advance)</li>
</ul>
For the application, go to: &nbsp;<a href="https://tcatelizabethton.edu/about/jobs-and-employment" target="_blank">https://tcatelizabethton.edu/about/jobs-and-employment</a>

In order to be considered for the position, the following items must be uploaded: &nbsp;
<ul>
<li>Resume</li>
<li>Cover letter</li>
<li>Unofficial transcripts</li>
</ul>

SALARY RANGE:
<ul>
<li>Hourly rate based on current Federal Work Study guidelines, $12</li>
</ul>
NOTICE OF NON-DISCRIMINATION: The Tennessee College of Applied Technology Elizabethton
does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex,
disability, age status as a protected veteran or any other class protected by Federal or State laws and
regulations and by Tennessee Board of Regents policies with respect to employment, programs, and
activities. The following person has been designated to handle inquiries regarding nondiscrimination
policies: <a href="mailto:crystal.fink@tcatelizabethton.edu" target="_blank">crystal.fink@tcatelizabethton.edu</a>.

Motlow State Community College


      Federal Work Study-Grounds & Outdoor Maintenance Assistant
    

Title: Human Resources Specialist
Employee Classification:&nbsp;Other Professionals
Institution:&nbsp;TCAT-Knoxville
Department: Human Resources
Campus Location: TCAT Knoxville
Job Summary
The Tennessee College of Applied Technology Knoxville is seeking a motivated and detail-oriented Human Resources Specialist to join our HR team. This full-time position plays a vital role in supporting the college's HR functions, including recruitment, employee relations, benefits administration, performance management, and compliance with employment regulations. The ideal candidate will be passionate about fostering a positive work environment and enhancing employee engagement.
Job Duties&nbsp;&nbsp;
<ul>
<li>
Recruitment and Staffing: In supporting the recruitment process, the Specialist will be responsible for posting positions and ensuring that applicants are moved through the hiring process in the PageUp system. They will monitor applications, track candidate progress, and ensure that all necessary documentation is completed for hiring. This role includes collaborating with the human resources team to facilitate a seamless experience for candidates while maintaining compliance with college policies. The Specialist will attend job fairs and other recruitment events to represent the college, engaging with potential candidates and promoting job opportunities.&nbsp;</li>
<li>
Benefits Administration: This role involves facilitating the onboarding process for new employees, ensuring successful enrollment in benefit programs while addressing any questions or concerns. The Specialist will assist current employees with changes to their benefits, including health insurance, retirement plans, and leave policies, and conduct annual benefits enrollment sessions to provide ongoing support regarding benefit options and eligibility.&nbsp;</li>
<li>
Compensation and Payroll Management: The Human Resources Specialist will assist in the preparation and processing of monthly payroll, ensuring accuracy and compliance with organizational policies. They will collaborate with the Vice President of Human Resources in calculating salaries and managing compensation structures, reconciling payroll discrepancies, and maintaining payroll records to ensure timely and accurate reporting.&nbsp;</li>
<li>
Data Management and Reporting: The Specialist will develop and maintain data tracking systems for HR metrics, including but not limited to employee training, benefits, payroll, and budgetary information. They will generate reports for management that analyze HR data trends, assist in budgeting processes, and support compliance, accreditation, and strategic decision-making. Emphasizing the importance of accurate reporting, the Specialist will utilize advanced Excel skills to manage data efficiently and present findings.&nbsp;</li>
<li>
Compliance and Record Keeping: Ensuring compliance with federal and state employment laws and regulations will be a key responsibility, requiring the Specialist to maintain up-to-date knowledge of legislative changes. They will keep accurate HR records and documentation, ensuring compliance with college policies, accreditation standards, and confidentiality requirements, as well as with HIPAA and HITECH regulations as required by Benefits Administration. The Specialist will prepare internal and external reports related to personnel management and compliance, assisting with those required for accreditation purposes. This includes ensuring that all documentation supports the college's adherence to accreditation guidelines and contributes to maintaining the institution's standing with accrediting bodies.&nbsp;</li>
<li>
Professional Development: Must remain current in the human resources profession; acquire, maintain, and apply knowledge of current methodologies; attend scheduled college and department professional development and in-service activities; support related professional organizations.&nbsp;</li>
<li>
Service to the College and Community: Assist in the recruitment and selection of college personnel as assigned; participate in accreditation, assessment, and performance funding processes; support and participate in the College’s decision-making processes; provide input and assistance with budgets; attend convocation and commencement exercises and participate in mandatory college programs; develop and maintain positive and cooperative relationships with colleagues; work to meet and exceed COE standards. Ensure that all activities are conducted within the established guidelines of the Family Educational Rights and Privacy Act (FERPA) and follow TBR policies.</li>
<li>Perform other duties as assigned by supervisor and/or administration, on and off campus. Some travel to other campus locations will be required. - (Essential)</li>
</ul>
Minimum Qualifications
<ul>
<li>Bachelor's degree in Human Resources, Business Administration, or a related field from an accredited institution.</li>
<li>Minimum of three years of experience in a relevant role, demonstrating advanced proficiency in Microsoft Office, particularly Excel.</li>
<li>Strong working knowledge of Microsoft Office Suite, with a focus on Excel, including the ability to create complex spreadsheets, analyze data, and generate reports efficiently.</li>
<li>Proven ability to leverage Excel for data management and reporting, showcasing strong analytical skills and attention to detail.</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience in a higher education setting, demonstrating an understanding of academic policies and practices.</li>
<li>Familiarity with various technology platforms, including data management systems, collaboration tools, and cloud-based applications.</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Effective prioritization skills to align tasks with organizational goals and initiatives, maximizing productivity and impact.</li>
<li>Strong analytical abilities, particularly in data management and reporting, utilizing Microsoft Excel to derive insights and support decision-making.</li>
<li>Comprehensive understanding of human resources principles, practices, and employment laws, ensuring compliance and effective policy implementation.</li>
<li>Familiarity with best practices in benefits administration and employee relations, contributing to a positive workplace culture and employee satisfaction.</li>
<li>Excellent written and verbal communication skills, capable of conveying complex information clearly and effectively to diverse audiences.</li>
<li>Proficiency in Microsoft Office Suite, with advanced functions in Excel, enabling efficient data analysis and reporting.</li>
<li>Strong interpersonal abilities to foster relationships and communicate effectively with employees at all levels, enhancing collaboration and engagement.</li>
<li>Capacity to independently manage multiple tasks and priorities in a dynamic environment, demonstrating flexibility and resilience.</li>
<li>Attention to detail and a commitment to accuracy in documentation and reporting, ensuring meticulous maintenance of records.</li>
<li>Proven ability to follow through on projects, ensuring that objectives are met on time and in alignment with organizational goals.</li>
<li>Demonstrates adaptability to new technologies, with a willingness to learn and implement new systems as needed to enhance efficiency.</li>
<li>Strong problem-solving skills to address HR challenges, recommend effective solutions, and implement best practices for continuous improvement.</li>
</ul>
PHYSICAL DEMANDS / WORKING CONDITIONS - This position often involves a combination of the following potential physical demands:
<ul>
<li>Sedentary desk work - Sitting for extended periods while performing computer-based tasks, reading, writing, etc.</li>
<li>Light physical activity - Walking around campus, standing for meetings or interactions, light lifting/carrying of files or supplies.</li>
<li>Occasional lifting/carrying - Moving boxes, equipment, or other items that may weigh up to 25 lbs.</li>
<li>Ability to navigate campus environments - Walking up/downstairs, traversing uneven surfaces, etc.</li>
</ul>
SALARY: Commensurate with education and experience according to Tennessee Board of Regents guidelines within the ranges of $46,595 - $60,573.
APPLICATION SUBMISSION &amp; REVIEW: To be considered for a position at TCAT Knoxville, you must create and submit an online application that includes your required documents. Your skills, abilities, qualifications, and years of experience will be evaluated using what is recorded on your application. Please ensure to include the complete beginning and end dates under your employment history. Scan and attach the required documents to the online application in Word or PDF format. Review of applicants will begin immediately and continue until the position is filled.
REQUIRED DOCUMENTS TO BE SUBMITTED WITH APPLICATION:
<ul>
<li>Resume</li>
<li>Educational transcripts/diploma</li>
</ul>
Applications accepted until 09/16/2025
EMPLOYMENT DOCUMENTS: Current federal law requires identification and eligibility verification before employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. An offer of employment is contingent upon a successful background check.

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