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JOB POSTINGService and Support AdministratorSummary:&nbsp; Under the general supervision of the Director of Service and Support Administration and the direct supervision of the Service and Support Administration Managers, this position is responsible for the development of a person-centered plan for individuals that promotes self-determination.&nbsp;Assists individuals and their families/guardians to explore and obtain services and supports from variety of sources.&nbsp;Assures that services delivered are in compliance with Federal, State, local rules, regulations, statutes, standards as well as Board policy, regulations and procedures and related Operating Plans.&nbsp; Must strive to meet the Agency mission. and exemplify the Agency's core values. &nbsp;Essential Duties and Responsibilities:&nbsp;include the following. Other duties may be assigned.&nbsp;<ul><li>Coordinates the ongoing Individual Service Plan (ISP) process, to include thorough assessment of individuals served, coordination of ISP team meetings, development of a comprehensive ISP, ongoing reviews to ensure services and supports are provided in accordance with the ISP, verifies the ISP is designed to ensure health, safety and welfare, reflect current level of needs and services as based upon the results of the assessment process and expressed preference of individuals served.&nbsp; Ensures achievement of outcomes that are important to the individual and outcomes that are important for the individual are included in the ISP.&nbsp; &nbsp; &nbsp; &nbsp;As the team leader, addresses the balance of and any conflicts between what is important to the individual and what is important for the individual.&nbsp; &nbsp;</li><li>For assigned cases, coordinates ISP meetings in keeping with the philosophy of self-determination, plans services to meet assessed needs through one single unified ISP.&nbsp; Develops an ISP that supports the concepts and principles of self-determination in accordance with standards as defined through the Ohio Department of Developmental Disabilities rules and MCBDD policies and procedures.&nbsp; &nbsp; &nbsp; These self-determination principles and concepts will include individual’s choice of service providers, development of individuals budgets/personal resources, and individual control of services to the extent feasible for each person served.&nbsp;</li><li>Completes the writing of Individual Service Plans (ISPs) within the guidelines established by the SSA department so that the ISP is distributed to the team prior to service delivery date.&nbsp; communicates service dates, corrections, suspensions, disenrollment to Waiver Administration, coordinating changes, ISP revision/reviews, and preventative measures when applicable.&nbsp;</li><li>Will comply with all local, State, Federal rules regulations, statutes, and standards, including DODD and CMS interpretation of said rules.&nbsp;</li><li>Provides support and solicits active participation by the individual and significant others of their choice in the planning process.&nbsp;</li><li>Recommends as a team leader on each assigned individual’s ISP team, or a Medina County DD Board representative for an ICF (as assigned), so that a unified community plan of service can be developed.&nbsp;</li><li>Acts as primary point of coordination for person and between team members for the ISP. Attends meetings, hearings, etc. at sites located throughout the county and state. Assists individuals/families to exercise their rights (due process, access to financial rights and benefits, etc.).&nbsp; &nbsp; &nbsp; Provides feedback regarding the results of the ongoing service review process to individual/family and other appropriate parties. Assists the individual and their family with negotiating services, solving problems, addressing barriers, and making adjustments to the ISP as needed.&nbsp;</li><li>Promote the involvement of agencies/individuals to arrange services that significantly impact the life of the individual while eliminating duplication.&nbsp; Assist the individual in obtaining appropriate agency or community-based services.&nbsp;</li><li>Maintain records and reports in a timely and accurate manner, consistent with accreditation and regulatory standards or contracted agreement.&nbsp;</li><li>Complies with guidelines established by DODD and the Medina Board of Developmental Disabilities regarding reporting of alleged abuse and/or neglect and other incidents as outlined in OAC 5123:1-17-02: Major Unusual Incidents.&nbsp;</li><li>Maintain contact with the person served and all ISP team members in addition to maintaining effective working relationships with staff of other agencies and facilities, families, and the public.&nbsp;</li><li>May arrange for transportation for individuals or may provide transportation as a last resort.</li><li>Provides consultation to staff on specific cases.&nbsp;</li><li>In accordance with DODD requirements, will be responsible for documenting daily and submitting monthly Medicaid Waiver billing documentation in accordance with the Targeted Case Management and / or Medicaid Administrative Claiming Guide. Attends all required Targeted Case Management documentation and/or Medicaid Administrative Claiming training; identifies any training needs, and requests training and support to ensure complete and accurate documentation.</li></ul>Qualifications:&nbsp;Bachelor's degree (B. A.) from four-year college or university required.&nbsp;Applicant must meet the additional requirements as follows<ul><li>To perform this job successfully, an individual should have knowledge of Database software; Spreadsheet software, internal network functions, and Word Processing software.&nbsp; Must meet agency computer literacy requirements.&nbsp;</li><li>Must meet eligibility requirements for DODD Service and Support Certification.&nbsp;</li><li>Valid State of Ohio driver’s license required.&nbsp; Must meet agency driving requirements.&nbsp;</li><li>Must be available to work outside normal program hours and on a rotating "on-call" basis. Must be available to work a varied and flexible schedule to meet the needs of assigned individuals. Must be able to travel to various community-based sites or programs.&nbsp; Not all sites/environments are accessible regarding individuals with mobility issues.&nbsp;</li><li>Must meet all other agency employment requirements.&nbsp;</li><li>Must meet all requirements as outlined on the attached job description.</li></ul>Salary: At least $46,603 annually; to commensurate with education and experienceHours: Full-time exempt positionAvailable:&nbsp; Immediate StartDate Posted:&nbsp;September 30th 2025How to Apply:&nbsp; Submit employment application and resume to <a href="mailto:jobapps@mcbdd.org" target="_blank">jobapps@mcbdd.org</a>Questions:&nbsp; Please contact Katie Cantrell (Human Resources Clerk) at 330-725-7751 ext. 288The Medina County Board of Developmental Disabilities is an Equal Opportunity EmployerPosting Removal Date November 28th 2025

Medina County Board of Developmental Disabilities

Service and Support Administrator

The Illinois Association of School Boards (IASB) is seeking applicants for a part-time Executive Searches Consultant in the Executive Searches Department. This position reports to the Associate Executive Director of Executive Searches and will be headquartered in the Lombard office.The IASB Executive Searches Department assists school boards and districts in hiring superintendents, assistant superintendents, business managers, and principals.Position Summary: The Executive Searches Consultant position provides executive search consulting services to school districts across Illinois. Elected school board members are responsible for hiring and evaluating a school’s chief executive. The role of the Executive Search Consultant is to assist the client board and/or superintendent in establishing a candidate profile and manage the process from candidate sourcing through the interview, selection, and ultimate hire. The consultant may also refer the client district to other IASB services to meet a district’s needs.Education and/or Experience Requirements: The Executive Searches Consultant position requires a bachelor’s degree; with a master’s degree a plus. At least five years of experience as an executive recruiter, school board member, and/or or public school administrator is preferred, or prior successful experience sourcing and hiring executive level positions.The employee must have a valid Illinois drivers’ license and a vehicle; mileage and reasonable travel reimbursement will be provided.This position requires the employee to be able to be able to lift, move, and safely handle boxes and materials up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position.The position offers an annual hourly rate of $54 to $59 per hour. Position includes&nbsp; paid time off, life insurance, and retirement benefits.

Illinois Association of School Boards

Executive Searches Consultant

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: TransportationAll Locations: 135 Bremen StreetPosition Summary: The Transportation Associate provides transportation services to the East Boston Neighborhood Health Center PACE centers, serving the frail elderly, and providing courier services between NeighborHealth locations and PACE sites. Schedule: Monday - Friday, 8:00am - 5:00PMEssential Duties and Responsibilities<ul><li>Offers emotional and physical support to frail elderly patients and families.</li><li>Transports participants to/from inside their homes to/from the assigned PACE Center or appointment (via stair chair carry, wheelchair or walking assistance).</li><li>Properly secures participants, equipment and other items in the van prior to operating the vehicle.</li><li>Operates vehicle(s) in a manner that meets the NeighborHealth transportation requirements.</li><li>Maintains vehicles and adjunct equipment in a manner that meets the NeighborHealth transportation requirements.</li><li>Operates, uses and understands adjunct equipment used in the performance of the job.</li><li>Follows proper procedures for loading and unloading participants on the vehicle using the lift or stairs.</li><li>Cooperates with intake and assessment team in the evaluation and re-evaluation of program participants.</li><li>Follows Infection Control procedures.</li><li>Provides courier service between NeighborHealth locations and PACE sites.</li><li>Performs other related duties as required.</li></ul>Qualifications and Requirements<ul><li>HS Diploma/GED preferred</li><li>Current MA driver’s license for a minimum of 3 years</li><li>Safe driving record for three years. Must provide a True and Attested Driving Record from the Mass Department of Transportation when asked</li><li>A Department of Transportation Medical Certification Driver Fitness Examination (DOT) will also be required</li><li>Heart Saver First Aid AED required upon starting</li></ul>Rate: $21/hr and $1000 sign on bonus!EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

NeighborHealth

NeighborhoodHealth

Transportation Associate

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Food ServiceAll Locations: 143 Addison StreetPosition Summary: Under the supervision of the Food Service Manager (and/or designee), Cook II’s primary responsibility is the set-up of the hot meal line. Cook II is responsible for following the daily menu and for cooking meals, as well as initiating preparations for next day meal service. After successful orientation Cook II will be able to assumes responsibility to open the kitchen and start daily operations.Love to cook? We are looking to hire an experienced Cook who has a passion for preparing nutritious meals for the participants of our Neighborhood PACE program. Neighborhood PACE is a growing community resource that provides comprehensive care for PACE Participants. Must possess excellent Leadership and communication skills, including strong reading and writing skills, and the ability to work well with others. Qualifications/Requirements<ul><li>High school diploma</li><li>Will need to be ServSafe Certified within 30 days of hire.</li><li>2 years of cooking experience/ healthcare preferred.</li></ul>Requires experience in preparing soups, &nbsp;sauces, and casseroles from scratch andwill also be required to be the lead in the absence of the first cook.Some experience in health care, preparing special diets, is preferred.Hourly Rate: Starting at $21.00 per hour, and up to $30.00 based on experience.EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Cook II

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Part timeDepartment: Food ServiceAll Locations: 143 Addison StreetPosition Summary: The Home Delivered Meal Drive will work cooperatively with food service department to pick up and deliver home delivered meals to our Neighborhood PACE participants in an accurate, professional and safe manner.Essential Duties and Responsibilities:<ul><li>The driver is responsible for keeping their vehicle clean and in good working order, with enough fuel to carry out their assigned deliveries.</li><li>The driver is expected to check their route sheet and hot and cold carriers for accuracy, along with the cook, signing off on the HDM Sheet before leaving the kitchen.</li><li>The driver is expected to always interact with participants in a professional manner with an emphasis on being courteous, patient, and friendly.</li></ul>Qualifications and Requirements:<ul><li>HS Diploma/GED required.</li><li>Valid MA driver's license and good driving record.</li><li>Ability to safely lift/transport meal containers of up to 25 lbs.</li><li>Knowledge of the areas we serve (East Boston, Winthrop, Revere, Chelsea) is helpful.</li></ul>Hourly Rate:Starting at $20.00 and up to $27.00 per hour, based on experience.EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Home Delivered Meal Driver

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: OpticalAll Locations: 20 Maverick Square – Cradock BuildingPosition Summary: The Senior Manager for the Optical Department is responsible for the oversight of the day-to-day operations of the Optical Department. The Senior Manager will work with VP on the strategy of the department, volume, patient quality of care, patient experience, budget management and financial health. The Senior Manager will oversee both locations, East Boston and South End. The Senior Manager will provide coverage when necessary. This role will also implement patient experience initiatives and action plans.Job Duties &amp; Responsibilities: <ul><li>Responsible for overseeing and implementing standards of care, finance, and contracts with vendors and sales reps. Will also be responsible for analyzing financial strategy.</li></ul><ul><li>Manage a team consisting of opticians, apprentice opticians, and operations assistants. Oversee the apprentice optician program in accordance with Massachusetts Division of Apprentice Standards (DAS) policies for on-the-job training (OJT) and related technical instruction (RTI). Responsible for office finances, maintain eyewear and/or lens inventory, maintain the optical practice management software oversee MassHealth patient orders using the MassCor database.</li></ul><ul><li>Recruits, hires, orients, coaches, and evaluates all support staff. Orients with new students and/or volunteers. Collaborates with Human Resources on recruitment and retention strategies.&nbsp; Analyzes turnover data and, as necessary, develops action plans.</li></ul>General Opticianry Duties: <ul><li>Fill ophthalmic prescriptions for eyewear and contact lenses.</li><li>Verify existing prescriptions using lensometry or other analyzing equipment</li><li>Assist patients in frame selection based on facial measurements and prescriptions</li><li>Recommend lenses, treatments, and frames to meet patients’ needs</li><li>Take precise optical measurements (PDs, segment heights, etc.)</li><li>Custom-fit eyewear to patients’ anatomy</li><li>Prepare work orders for lab processing</li><li>Adjust, repair, and fit eyewear as needed</li><li>Educate patients on adapting to new prescriptions</li><li>Understand and process optical insurance benefits to meet patient needs</li></ul>Optical Laboratory Duties: Ensure all eyewear meets or exceeds ANSI standards for dress and/or safety<ul><li>Verify that all eyewear meets patient requirements and requests</li><li>Maintain a safe laboratory environment, including proper ventilation and PPE for lens fabrication</li><li>Manufacture and assemble eyeglasses</li><li>Maintain inventory and perform regular maintenance on edging equipment (daily, weekly, monthly, and annually)</li><li>Designs, inputs, and monitors provider appointment schedules in collaboration with the VP of Specialties.</li><li>Assesses needs; develops, implements, and coordinates a competency-based educational and training program for support staff, as needed.</li><li>Promotes communication, collaboration, and problem-solving with members of the health care team, patients, and their families, including waiting room management.</li><li>Keeps staff informed of all department events, initiatives, etc.&nbsp; At a minimum, holds monthly staff meetings.</li><li>Attends organizational meetings on behalf of the department.</li><li>Continually assesses staffing patterns to assure safe, high-quality, efficient use of personnel and resources. Participates in staff meetings.</li><li>Participates in the delivery of treatments and care of all patients in a culturally appropriate manner to the patient's age and the populations served. Ensures understanding and values differences in others’ race, nationality, gender, age, background, experience, and style.</li><li>Identifies and assists in solving system issues related to the effective delivery of patient care.&nbsp; Accepts and resolves all patient complaints.</li><li>Establishes role-specific performance expectations, team member roles, and monitors them.</li><li>Sets agenda, chairs meetings, and achieves measurable outcomes.</li><li>Acts as a resource for staff and providers on electronic medical records and other computerized systems used in the medical office.</li></ul>Knowledge, Skills, and Abilities RequiredEducation:<ul><li>High school diploma or GED required</li><li>Graduation from a Certified Optician program or equivalent experience and a license are required. There needs to be knowledge and skill in lens grinding, the optical field, and eyeglass dispensing.</li></ul>Qualifications:<ul><li>Must possess a Massachusetts Dispensing Optician license in accordance with state licensing requirements</li><li>Maintain licensure with approved continuing education</li><li>American Board of Opticianry (ABO) Certification</li><li>National Contact Lens Examiners (NCLE) Certification</li></ul>Salary Starting at: $90,000 per year, and up to $140,400 based on experience.EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Senior Manager, Optical Department

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: PACE Quality &amp; Performance ImprovementAll Locations: 300 Ocean Avenue – ReverePosition Summary: The Quality Analyst collects and interprets data to help PACE take actionable steps to improve our organization’s performance and meet quality and business goals. Duties include developing, validating and analyzing various reports for quality and compliance monitoring, as well as for clinical and program operations as appropriate. Serves as technical and strategic resource to the Quality team and PACE leadership. Works with IT to refine and streamline reporting processes. Responsible for engaging, educating and communicating to staff around reporting tools to improve data integrity, reporting processes and overall departmental and organization management. Supports and coordinates performance improvement projects and identifies overall areas for process improvement. Provides supplemental support to PACE Departments for broader reporting needs, as applicable.EDUCATION:&nbsp; Bachelor’s degree in Business, Finance, Healthcare Administration or a related field.EXPERIENCE:&nbsp;<ul><li>Minimum 2 years’ experience in a health care business environment</li><li>Proficiency in mathematics to translate data into understandable reports</li><li>Demonstrates leadership skills and strong oral and written communication skills</li><li>Demonstrates report writing and presentation skills</li></ul>SKILLS/ABILITIES:<ul><li>Data Analytics and reporting</li><li>Proficient in Microsoft Word, Excel and Access and high comfort level working in data systems, IT platforms and file transmission.</li></ul>PAY:<ul><li>$59,800 - 89,440 annually based on experience</li></ul>EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Quality Analyst

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Part timeDepartment: Community Resource &amp; Wellness CenterAll Locations: 282 Meridian StreetPosition Summary: The Care Navigator Assistant will work to support Care Navigators to support addressing identified Social Determinant of Health needs and population health gaps in care.Essential Duties &amp; Responsibilities<ul><li>Complete SDOH screening for assigned patients</li><li>Connect food insecure patients to food resources in the community such as food pantries and provide information and assist with applying to SNAP (food stamps) as appropriate.</li><li>Connect pediatric patients to clothing resources.&nbsp; Support Cradles to Crayons clothing packet assembly.</li><li>Support monthly bills workshop.&nbsp; Support processing discount program applications for patients who attend bills workshop.</li><li>Support weekly food distribution at CRWC.&nbsp; Assist with unloading, bag assembly and food distribution.</li><li>Support winter coat distribution and car seat distribution</li><li>Assist in updating NH community resource handouts</li><li>Provide outreach calls and appointment scheduling to support population health efforts</li><li>Provide assistance at Self-Monitoring Blood Pressure clinic</li><li>Participate in training to further understanding of both community resources and the intersections of social justice and community health work.</li></ul>Miscellaneous<ul><li>Maintain excellent punctuality and attendance.</li><li>Promote a sense of “team work” through demonstration of self-direction and self-motivation.&nbsp; Solve problems independently or knows when to seek consultation.</li><li>Displays outstanding customer service skills when interacting with all NeighborHealth customers according to the ACE model.</li><li>Adheres to all NeighborHealth and departmental policies and procedures.</li><li>Participate in required departmental activities and meetings.</li><li>Perform other related duties</li></ul>EDUCATION:<ul><li>Enrolled at Northeastern University and eligible for Coop program</li></ul>EXPERIENCE: <ul><li>Classwork related to public or Community Health</li></ul>SKILLS/ABILITIES: &nbsp;<ul><li>Ability to understand and speak Spanish. </li></ul>Rate: $18/hrEEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Care Navigator Assistant, NU Co-op

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Patient AccountsAll Locations: 151 Orleans StreetPosition Summary: The Revenue Cycle Performance and Training Supervisor is responsible for leading and training PFS revenue cycle performance initiatives while building and maintaining performance driven patient-centric revenue cycle training model. The role will encompass department and organizational end user skill enhancement and training focused on NeighborHealth, vendor, Microsoft and healthcare industry software or portals, revenue cycle policies and procedures, productivity protocols, and payer policies and regulations. Develops course outline, objectives, proficiency testing and class materials in conjunction with the PFS leadership team. Assists in the analysis of end-user requirements, procedures and problems needed to automate work processes or to improve existing computer applications. The trainer may act as a liaison between identified end-user and software vendors to resolve problems related to the assigned applications.Essential duties &amp; Responsibilities:DELIVERS CLASSROOM, END-USER, AND SMALL GROUP TRAINING.<ul><li>Leverage a variety of onsite and virtual presentation approaches.</li><li>Deliver high quality stand-up sessions as an instructor/facilitator.</li><li>Present the information in an orderly, easy-to-follow, and clear manner based on adult learning principles.</li><li>Facilitate skill building exercises in a fun, non-threatening manner.&nbsp; Involve trainees in the learning process.</li><li>Obtain assistance or offer to follow-up with trainees if an answer to a question is not known or requires further research.</li><li>Pace the class appropriately to the trainees.</li><li>Encourage trainees to provide feedback via course evaluation forms.</li><li>Arrive in time to make all the necessary preparations before the class begins.</li><li>Update the course script as needed.</li></ul>DEVELOPS TRAINING MATERIALS.<ul><li>Creates and designs and maintains training materials.</li><li>Develops course outlines</li><li>Defines objectives of course.</li><li>Leverages Vendor tools, recordings, and independent user study where applicable</li></ul>COORDINATES TRAINING SCHEDULE.<ul><li>Evaluates trainee needs and schedules into appropriate course offerings.&nbsp; Communicates training dates/times to trainee and manager.</li><li>Maintains the training schedule.</li><li>Works with the PFS Leadership to maintain the training database.</li><li>Assists in the implementation of system enhancements and upgrades.</li><li>Participate in vendor training or internal training on assigned system(s) or enhancements.</li><li>Assist in the design of testing plans for enhancements and upgrades and any required system building.</li><li>Implement Test plans for system enhancements and upgrades.</li><li>Provides end-user support as appropriate for the application and coordinates with the EBNHC IT Help Desk, Vendor, or Payor to provide on-going support.</li></ul>CONTINUING EDUCATION.<ul><li>Maintain and develop new skills through participation in internal and external continuing education programs as appropriate.</li><li>Attends EPIC User Conference and formal training with certification.</li><li>Participates in payer, vendor, or healthcare industry events and training.</li><li>Performance</li><li>Leads Revenue Cycle Performance initiatives, identifies and actively manages revenue cycle revenue recovery AR follow-up.&nbsp;</li><li>Monitors and reports on end-user performance and productivity to ensure compliance and patient accounts integrity is upheld.</li><li>Maintains compliance, federal, state, and contractual rules and regulations are followed and managed.</li></ul>OTHER DUTIES AS ASSIGNED.<ul><li>Supervises and manages training staff and their associated performance.</li><li>Other duties may be assigned as needed.</li><li>Works together with the PFS leadership team on assigned projects or performance initiatives.</li><li>Participates in hiring assessment of candidate skill levels.</li><li>Actively contributes to the enhancement and development of people, process, and technology.</li><li>Serve on other health center committees as asked.</li></ul>EDUCATION: <ul><li>Bachelor Degree or Revenue Cycle Healthcare equivalent work</li></ul>EXPERIENCE:<ul><li>5 to 7 years Healthcare Revenue Cycle experience</li><li>3 to 5 years of Massachusetts payer healthcare experience</li><li>3 to 5 years of EPIC registration and accounts receivable experience</li></ul>SKILLS/ABILITIES:<ul><li>Ability to lead and manage 1 to 2 direct reports.</li><li>Excellent verbal and written communication skills.</li><li>Customer service skills.</li><li>Demonstrated computer literacy skills as well as the ability and desire to learn new applications.</li><li>Project management, Presentation, and People management skills.</li><li>Knowledge of process re-design.</li><li>Domain knowledge in a clinical or healthcare business area.</li><li>Self-directed learner.</li><li>Epic Systems knowledge.</li><li>Microsoft Excel, Word, PowerPoint, and other proficiencies.</li></ul>PAY RANGE: Starts at $64,480/yr up to $99,840/yr based on experienceEEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

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