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Remote, Nationwide – Seeking Associate Operations DirectorEverybody Has A Role To Play In Transforming HealthcareAt Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare’s most pressing challenges from the inside.Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you.The Opportunity<ul><li>Collaborate with the Regional Director(s), National Physician Director(s), or Physician Lead(s) on proformas, contract negotiations, and amendments.</li><li>Coordinate new startup operations within the region.</li><li>Monitor and manage site financial performance metrics to ensure profitability.</li><li>Assess the financial and operational impact of staffing changes, including locums and ambassadors.</li><li>Support financial forecasting and drive optimal financial performance.</li><li>Coach Site Management Teams (SMT) to ensure compliance with metrics and incentive targets to support regional success.</li><li>Oversee invoicing for contract stipends and compensation, collaborating with Accounts Receivable, Business Analyst, and the Operations Manager on tracking, forecasting, and collections.</li><li>Facilitate cross-departmental integration and communication, ensuring alignment across startup processes, quality, and finance.</li><li>Partner with the Regional Director(s), National Physician Director(s), or Physician Lead(s) and SMT to implement scalable processes to improve financial performance, quality, and data management.</li><li>Partner with the Regional Director(s), National Physician Director(s), or Physician Lead(s) to review site performance, address issues, and optimize practices for profitability.</li><li>Identify, escalate, and address operational or financial issues as needed.</li><li>Monitor and Improve Performance: Oversee operational efficiency, financial metrics, and contract compliance across the region.</li><li>Support Site Leadership: Collaborate with the Regional Director(s), National Physician Director(s), or Physician Lead(s) and site leadership to optimize site operations and ensure high-quality patient care.</li><li>Enhance Operational Integration: Identify and implement opportunities for better alignment across practice lines.</li><li>Onboarding &amp; Development: Support onboarding programs for new Medical Directors (MDs) to ensure a smooth transition.</li><li>Liaison &amp; Stakeholder Engagement: Serve as a key connection between Vituity sites, hospital leaders, and physician site leaders to drive strategic initiatives.</li><li>Cross-Team Collaboration: Partner with Vituity Operations teams to align resources and achieve performance goals.</li><li>Coordinate Regional Startups: Assist the Regional Director(s), National Physician Director(s), or Physician Lead(s) in startup processes and site launches.</li><li>Process &amp; Solution Development: Design and implement scalable solutions to enhance site quality, financial performance, and data management.</li><li>Strategic Insight &amp; Research: Conduct regional and site-level assessments to identify and address operational needs.</li><li>Business &amp; Technical Translation: business needs and collaborate with technical teams to translate them into actionable solutions.</li><li>Subject Matter Expertise: Provide guidance on quality, finance, and data-driven decision-making.</li><li>C-Suite Relationship Management: Build and maintain strong executive relationships within the region.</li><li>Meeting Participation: Contribute to regional discussions and strategy meetings.</li><li>Central Services Coordination: Work with central services departments to streamline processes and improve efficiency.</li><li>Performance &amp; Contract Retention: Ensure site performance, contract stability, and CEO satisfaction.</li><li>Year 1 Deliverables: Oversee implementation and execution of Year 1 objectives to ensure timely completion.</li><li>Project Management &amp; Best Practices: Lead complex regional initiatives and implement best practices across sites.</li><li>Process Optimization: Identify common needs across sites and streamline processes for efficiency and scalability.</li><li>Strategic Advising: Support the Regional Director(s), National Physician Director(s), or Physician Lead(s) in leveraging Vituity resources to implement key products and services.</li><li>Project Execution: Ensure timely and effective execution of initiatives that drive operational success.</li><li>Risk &amp; Resource Management: Utilize formal tools and processes to manage budgets, resources, risks, and change initiatives.</li><li>Reporting &amp; Insights: Develop and present reports, dashboards, and project updates to leadership and stakeholders.</li><li>Cross-Functional Coordination: Collaborative with CIT to organize and facilitate pre- and post-go-live meetings for seamless transitions.</li><li>Financial &amp; Quality Incentives: Assist in designing and executing incentive structures to drive financial and quality outcomes.</li><li>Leadership Transition Support: Facilitate physician leadership and senior management team (SMT) transitions as needed.</li><li>Health System Alignment: Develop scalable processes in partnership with health systems stakeholders to ensure alignment with organizational goals.</li><li>Onboarding &amp; Best Practices: Support resource allocation and the onboarding of Practice Administrators, ensuring adherence to best practices.</li></ul>Required Experience and Competencies<ul><li>Bachelor’s degree in business, healthcare, or a related field required.</li><li>At least five (5) years of relevant experience required.</li><li>At least three (3) years of experience in project and/or operations management required.</li><li>Strong background in healthcare operations, contract management, and financial performance oversight required.</li><li>Proven ability to lead teams, mentor staff, and collaborate with cross-functional site leaders within complex healthcare systems required.</li><li>Strong analytical abilities with proficiency in MS Office and Business Intelligence tools required.</li><li>Experience driving financial performance and achieving targets required.</li><li>Effective written, verbal, and presentation skills for engaging stakeholders, including hospital executives and external partners required.</li><li>Ability to manage multiple projects efficiently while supporting high-impact initiatives required.</li><li>Master’s degree in business or healthcare sciences preferred.</li><li>Strong ability to interpret complex financial data and extract business insights preferred.</li><li>Experience driving best practices, managing change, and leading teams effectively preferred.</li><li>Creativity in developing solutions, with strong critical thinking and analytical skills preferred.</li><li>High self-awareness and ability to build and manage relationships effectively preferred.</li><li>Proven ability to take initiative and work with minimal supervision in a remote environment preferred.</li><li>Strong planning and organizational skills to enhance productivity and efficiency preferred.</li><li>Lean training and experience in process improvement methodologies to enhance operational efficiency preferred.</li></ul>The CommunityEven when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.<ul><li>Monthly wellness events and programs such as yoga, HIIT classes, and more</li><li>Trainings to help support and advance your professional growth</li><li>Team building activities such as virtual scavenger hunts and holiday celebrations</li><li>Flexible work hours</li><li>Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more</li></ul>Benefits &amp; Beyond*Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.<ul><li>Superior health plan options</li><li>Dental, Vision, HSA/FSA, Life and AD&amp;D coverage, and more</li><li>Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%</li><li>Outstanding Paid Time Off: 3-4 weeks’ vacation, Paid holidays, Sabbatical</li><li>Student Loan Refinancing Discounts</li><li>Professional and Career Development Program</li><li>EAP, travel assistance, and identify theft included</li><li>Wellness program</li><li>Purpose-driven culture focused on improving the lives of our patients, communities, and employees</li></ul>We are excited to share the base salary range for this position is $117,110 - $149,315 exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company’s annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details.We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.Applicants only. No agencies please.

Vituity

Associate Operations Director (Anesthesiology) - Remote - Nationwide

Truckee, CA – Seeking Entry Level ScribeGain Experience Working Side-By-Side With Frontline PhysiciansAs part of our Medical Scribe program, you play a vital role in supporting physicians and health care providers while gaining first-hand knowledge and practical experience in the field. At Vituity we know the impact you can have.Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. As part of the Vituity Scribe Program, there are multiple opportunities to fit your needs, including gaining experience in units such as the Emergency Department, Intensivist Care, Telemetry and Medical-Surgical.The Opportunity<ul><li>Firsthand exposure to a clinical setting for undergraduates or post baccalaureate students pursuing a career in healthcare.</li><li>Great opportunity for students taking time off before Medical, PA or NP school.</li><li>Scribe hours are counted towards clinical training for most PA and medical school programs.</li><li>Work one-on-one with physicians and other health care providers. Become proficient in medical terminology and put you a few steps ahead of someone else that is entering the same program as you and has not had this experience.</li><li>Outstanding networking and resume building opportunities.</li><li>Connect with our scribe alumni for mentorship opportunities.</li><li>Completion of scribe application test is required – if applying to more than one scribe position, you are not required to take the eSkill assessment test beyond the first time, unless wanting a better score from your first time.</li><li>If the site you are applying for is hiring, you will be contacted by a recruiter only if your skills and experience best match the requirements of the current job opportunity.</li><li>Due to the high volume of applicants, we are not able to respond to phone inquiries regarding application status at this time.</li></ul>Required Experience and Competencies<ul><li>Must have a reliable vehicle and be comfortable driving in snow.</li><li>Responsible and mature demeanor with a passion for medicine.</li><li>Strong writing skills.</li><li>Quick and accurate typing speed.</li><li>Experience with medical terminology, human anatomy and human physiology is preferred.</li><li>Each scribe works 2-3 shifts per week (including weekends and a holiday).</li><li>Ability to stand, walk and follow a physician for extended periods of time.</li><li>Ability to work in a stressful and fast paced environment.</li><li>1 year commitment at this site, continuous one year, not a summer position.</li><li>Excellent follow through.</li><li>Self-motivated.</li></ul>The PracticeTahoe Forest Hospital – Truckee, California<ul><li>Critical access hospital with 25 acute care beds and an 18-bed Emergency Department.</li><li>ACS-certified Level III Trauma Center, with seasonal ED census of 15,000 patients.</li><li>All sub-specialty backups available, onsite POCUS, and Vituity scribe support available.</li><li>High seasonal variation in census with significant sports-related injuries/polytrauma.</li></ul>The Community<ul><li>Truckee, California, nestled in the Sierra Nevada mountains, is a vibrant and picturesque town known for its outdoor recreation, historic charm, and close-knit community.</li><li>Downtown Truckee features beautifully preserved 19th-century architecture, boutique shops, and a lively dining scene.</li><li>The area offers year-round outdoor activities, from skiing and snowboarding at nearby resorts like Northstar and Palisades Tahoe in winter, to hiking, biking, and paddleboarding on Donner Lake during the warmer months.</li><li>Truckee’s seasonal weather includes snowy winters and mild, sunny summers, making it a haven for adventure enthusiasts.</li><li>Its location near Lake Tahoe provides additional opportunities for water sports and alpine beauty.</li><li>Truckee’s mix of small-town charm, outdoor lifestyle, and convenient access to natural wonders make it an exceptional place to live and thrive, offering a balanced blend of relaxation and adventure.</li></ul>Benefits &amp; BeyondVituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.<ul><li>EAP, travel assistance and identify theft included.</li><li>Purpose-driven culture focused on improving the lives of our patients, communities, and employees.</li></ul>The hourly rate for this role is $18.63 per hour.We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.Applicants only. No agencies please.

Scribe - Emergency Medicine - Tahoe Forest Hospital

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: TransportationAll Locations: 135 Bremen StreetPosition Summary: The Transportation Associate provides transportation services to the East Boston Neighborhood Health Center PACE centers, serving the frail elderly, and providing courier services between NeighborHealth locations and PACE sites. Schedule: Monday - Friday, 8:00am - 5:00PMEssential Duties and Responsibilities<ul><li>Offers emotional and physical support to frail elderly patients and families.</li><li>Transports participants to/from inside their homes to/from the assigned PACE Center or appointment (via stair chair carry, wheelchair or walking assistance).</li><li>Properly secures participants, equipment and other items in the van prior to operating the vehicle.</li><li>Operates vehicle(s) in a manner that meets the NeighborHealth transportation requirements.</li><li>Maintains vehicles and adjunct equipment in a manner that meets the NeighborHealth transportation requirements.</li><li>Operates, uses and understands adjunct equipment used in the performance of the job.</li><li>Follows proper procedures for loading and unloading participants on the vehicle using the lift or stairs.</li><li>Cooperates with intake and assessment team in the evaluation and re-evaluation of program participants.</li><li>Follows Infection Control procedures.</li><li>Provides courier service between NeighborHealth locations and PACE sites.</li><li>Performs other related duties as required.</li></ul>Qualifications and Requirements<ul><li>HS Diploma/GED preferred</li><li>Current MA driver’s license for a minimum of 3 years</li><li>Safe driving record for three years. Must provide a True and Attested Driving Record from the Mass Department of Transportation when asked</li><li>A Department of Transportation Medical Certification Driver Fitness Examination (DOT) will also be required</li><li>Heart Saver First Aid AED required upon starting</li></ul>Rate: $21/hr and $1000 sign on bonus!EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

NeighborHealth

NeighborhoodHealth

Transportation Associate

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Food ServiceAll Locations: 143 Addison StreetPosition Summary: Under the supervision of the Food Service Manager (and/or designee), Cook II’s primary responsibility is the set-up of the hot meal line. Cook II is responsible for following the daily menu and for cooking meals, as well as initiating preparations for next day meal service. After successful orientation Cook II will be able to assumes responsibility to open the kitchen and start daily operations.Love to cook? We are looking to hire an experienced Cook who has a passion for preparing nutritious meals for the participants of our Neighborhood PACE program. Neighborhood PACE is a growing community resource that provides comprehensive care for PACE Participants. Must possess excellent Leadership and communication skills, including strong reading and writing skills, and the ability to work well with others. Qualifications/Requirements<ul><li>High school diploma</li><li>Will need to be ServSafe Certified within 30 days of hire.</li><li>2 years of cooking experience/ healthcare preferred.</li></ul>Requires experience in preparing soups, &nbsp;sauces, and casseroles from scratch andwill also be required to be the lead in the absence of the first cook.Some experience in health care, preparing special diets, is preferred.Hourly Rate: Starting at $21.00 per hour, and up to $30.00 based on experience.EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Cook II

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Part timeDepartment: Food ServiceAll Locations: 143 Addison StreetPosition Summary: The Home Delivered Meal Drive will work cooperatively with food service department to pick up and deliver home delivered meals to our Neighborhood PACE participants in an accurate, professional and safe manner.Essential Duties and Responsibilities:<ul><li>The driver is responsible for keeping their vehicle clean and in good working order, with enough fuel to carry out their assigned deliveries.</li><li>The driver is expected to check their route sheet and hot and cold carriers for accuracy, along with the cook, signing off on the HDM Sheet before leaving the kitchen.</li><li>The driver is expected to always interact with participants in a professional manner with an emphasis on being courteous, patient, and friendly.</li></ul>Qualifications and Requirements:<ul><li>HS Diploma/GED required.</li><li>Valid MA driver's license and good driving record.</li><li>Ability to safely lift/transport meal containers of up to 25 lbs.</li><li>Knowledge of the areas we serve (East Boston, Winthrop, Revere, Chelsea) is helpful.</li></ul>Hourly Rate:Starting at $20.00 and up to $27.00 per hour, based on experience.EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Home Delivered Meal Driver

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: OpticalAll Locations: 20 Maverick Square – Cradock BuildingPosition Summary: The Senior Manager for the Optical Department is responsible for the oversight of the day-to-day operations of the Optical Department. The Senior Manager will work with VP on the strategy of the department, volume, patient quality of care, patient experience, budget management and financial health. The Senior Manager will oversee both locations, East Boston and South End. The Senior Manager will provide coverage when necessary. This role will also implement patient experience initiatives and action plans.Job Duties &amp; Responsibilities: <ul><li>Responsible for overseeing and implementing standards of care, finance, and contracts with vendors and sales reps. Will also be responsible for analyzing financial strategy.</li></ul><ul><li>Manage a team consisting of opticians, apprentice opticians, and operations assistants. Oversee the apprentice optician program in accordance with Massachusetts Division of Apprentice Standards (DAS) policies for on-the-job training (OJT) and related technical instruction (RTI). Responsible for office finances, maintain eyewear and/or lens inventory, maintain the optical practice management software oversee MassHealth patient orders using the MassCor database.</li></ul><ul><li>Recruits, hires, orients, coaches, and evaluates all support staff. Orients with new students and/or volunteers. Collaborates with Human Resources on recruitment and retention strategies.&nbsp; Analyzes turnover data and, as necessary, develops action plans.</li></ul>General Opticianry Duties: <ul><li>Fill ophthalmic prescriptions for eyewear and contact lenses.</li><li>Verify existing prescriptions using lensometry or other analyzing equipment</li><li>Assist patients in frame selection based on facial measurements and prescriptions</li><li>Recommend lenses, treatments, and frames to meet patients’ needs</li><li>Take precise optical measurements (PDs, segment heights, etc.)</li><li>Custom-fit eyewear to patients’ anatomy</li><li>Prepare work orders for lab processing</li><li>Adjust, repair, and fit eyewear as needed</li><li>Educate patients on adapting to new prescriptions</li><li>Understand and process optical insurance benefits to meet patient needs</li></ul>Optical Laboratory Duties: Ensure all eyewear meets or exceeds ANSI standards for dress and/or safety<ul><li>Verify that all eyewear meets patient requirements and requests</li><li>Maintain a safe laboratory environment, including proper ventilation and PPE for lens fabrication</li><li>Manufacture and assemble eyeglasses</li><li>Maintain inventory and perform regular maintenance on edging equipment (daily, weekly, monthly, and annually)</li><li>Designs, inputs, and monitors provider appointment schedules in collaboration with the VP of Specialties.</li><li>Assesses needs; develops, implements, and coordinates a competency-based educational and training program for support staff, as needed.</li><li>Promotes communication, collaboration, and problem-solving with members of the health care team, patients, and their families, including waiting room management.</li><li>Keeps staff informed of all department events, initiatives, etc.&nbsp; At a minimum, holds monthly staff meetings.</li><li>Attends organizational meetings on behalf of the department.</li><li>Continually assesses staffing patterns to assure safe, high-quality, efficient use of personnel and resources. Participates in staff meetings.</li><li>Participates in the delivery of treatments and care of all patients in a culturally appropriate manner to the patient's age and the populations served. Ensures understanding and values differences in others’ race, nationality, gender, age, background, experience, and style.</li><li>Identifies and assists in solving system issues related to the effective delivery of patient care.&nbsp; Accepts and resolves all patient complaints.</li><li>Establishes role-specific performance expectations, team member roles, and monitors them.</li><li>Sets agenda, chairs meetings, and achieves measurable outcomes.</li><li>Acts as a resource for staff and providers on electronic medical records and other computerized systems used in the medical office.</li></ul>Knowledge, Skills, and Abilities RequiredEducation:<ul><li>High school diploma or GED required</li><li>Graduation from a Certified Optician program or equivalent experience and a license are required. There needs to be knowledge and skill in lens grinding, the optical field, and eyeglass dispensing.</li></ul>Qualifications:<ul><li>Must possess a Massachusetts Dispensing Optician license in accordance with state licensing requirements</li><li>Maintain licensure with approved continuing education</li><li>American Board of Opticianry (ABO) Certification</li><li>National Contact Lens Examiners (NCLE) Certification</li></ul>Salary Starting at: $90,000 per year, and up to $140,400 based on experience.EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Senior Manager, Optical Department

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: PACE Quality &amp; Performance ImprovementAll Locations: 300 Ocean Avenue – ReverePosition Summary: The Quality Analyst collects and interprets data to help PACE take actionable steps to improve our organization’s performance and meet quality and business goals. Duties include developing, validating and analyzing various reports for quality and compliance monitoring, as well as for clinical and program operations as appropriate. Serves as technical and strategic resource to the Quality team and PACE leadership. Works with IT to refine and streamline reporting processes. Responsible for engaging, educating and communicating to staff around reporting tools to improve data integrity, reporting processes and overall departmental and organization management. Supports and coordinates performance improvement projects and identifies overall areas for process improvement. Provides supplemental support to PACE Departments for broader reporting needs, as applicable.EDUCATION:&nbsp; Bachelor’s degree in Business, Finance, Healthcare Administration or a related field.EXPERIENCE:&nbsp;<ul><li>Minimum 2 years’ experience in a health care business environment</li><li>Proficiency in mathematics to translate data into understandable reports</li><li>Demonstrates leadership skills and strong oral and written communication skills</li><li>Demonstrates report writing and presentation skills</li></ul>SKILLS/ABILITIES:<ul><li>Data Analytics and reporting</li><li>Proficient in Microsoft Word, Excel and Access and high comfort level working in data systems, IT platforms and file transmission.</li></ul>PAY:<ul><li>$59,800 - 89,440 annually based on experience</li></ul>EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Quality Analyst

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Part timeDepartment: Community Resource &amp; Wellness CenterAll Locations: 282 Meridian StreetPosition Summary: The Care Navigator Assistant will work to support Care Navigators to support addressing identified Social Determinant of Health needs and population health gaps in care.Essential Duties &amp; Responsibilities<ul><li>Complete SDOH screening for assigned patients</li><li>Connect food insecure patients to food resources in the community such as food pantries and provide information and assist with applying to SNAP (food stamps) as appropriate.</li><li>Connect pediatric patients to clothing resources.&nbsp; Support Cradles to Crayons clothing packet assembly.</li><li>Support monthly bills workshop.&nbsp; Support processing discount program applications for patients who attend bills workshop.</li><li>Support weekly food distribution at CRWC.&nbsp; Assist with unloading, bag assembly and food distribution.</li><li>Support winter coat distribution and car seat distribution</li><li>Assist in updating NH community resource handouts</li><li>Provide outreach calls and appointment scheduling to support population health efforts</li><li>Provide assistance at Self-Monitoring Blood Pressure clinic</li><li>Participate in training to further understanding of both community resources and the intersections of social justice and community health work.</li></ul>Miscellaneous<ul><li>Maintain excellent punctuality and attendance.</li><li>Promote a sense of “team work” through demonstration of self-direction and self-motivation.&nbsp; Solve problems independently or knows when to seek consultation.</li><li>Displays outstanding customer service skills when interacting with all NeighborHealth customers according to the ACE model.</li><li>Adheres to all NeighborHealth and departmental policies and procedures.</li><li>Participate in required departmental activities and meetings.</li><li>Perform other related duties</li></ul>EDUCATION:<ul><li>Enrolled at Northeastern University and eligible for Coop program</li></ul>EXPERIENCE: <ul><li>Classwork related to public or Community Health</li></ul>SKILLS/ABILITIES: &nbsp;<ul><li>Ability to understand and speak Spanish. </li></ul>Rate: $18/hrEEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Care Navigator Assistant, NU Co-op

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Patient AccountsAll Locations: 151 Orleans StreetPosition Summary: The Revenue Cycle Performance and Training Supervisor is responsible for leading and training PFS revenue cycle performance initiatives while building and maintaining performance driven patient-centric revenue cycle training model. The role will encompass department and organizational end user skill enhancement and training focused on NeighborHealth, vendor, Microsoft and healthcare industry software or portals, revenue cycle policies and procedures, productivity protocols, and payer policies and regulations. Develops course outline, objectives, proficiency testing and class materials in conjunction with the PFS leadership team. Assists in the analysis of end-user requirements, procedures and problems needed to automate work processes or to improve existing computer applications. The trainer may act as a liaison between identified end-user and software vendors to resolve problems related to the assigned applications.Essential duties &amp; Responsibilities:DELIVERS CLASSROOM, END-USER, AND SMALL GROUP TRAINING.<ul><li>Leverage a variety of onsite and virtual presentation approaches.</li><li>Deliver high quality stand-up sessions as an instructor/facilitator.</li><li>Present the information in an orderly, easy-to-follow, and clear manner based on adult learning principles.</li><li>Facilitate skill building exercises in a fun, non-threatening manner.&nbsp; Involve trainees in the learning process.</li><li>Obtain assistance or offer to follow-up with trainees if an answer to a question is not known or requires further research.</li><li>Pace the class appropriately to the trainees.</li><li>Encourage trainees to provide feedback via course evaluation forms.</li><li>Arrive in time to make all the necessary preparations before the class begins.</li><li>Update the course script as needed.</li></ul>DEVELOPS TRAINING MATERIALS.<ul><li>Creates and designs and maintains training materials.</li><li>Develops course outlines</li><li>Defines objectives of course.</li><li>Leverages Vendor tools, recordings, and independent user study where applicable</li></ul>COORDINATES TRAINING SCHEDULE.<ul><li>Evaluates trainee needs and schedules into appropriate course offerings.&nbsp; Communicates training dates/times to trainee and manager.</li><li>Maintains the training schedule.</li><li>Works with the PFS Leadership to maintain the training database.</li><li>Assists in the implementation of system enhancements and upgrades.</li><li>Participate in vendor training or internal training on assigned system(s) or enhancements.</li><li>Assist in the design of testing plans for enhancements and upgrades and any required system building.</li><li>Implement Test plans for system enhancements and upgrades.</li><li>Provides end-user support as appropriate for the application and coordinates with the EBNHC IT Help Desk, Vendor, or Payor to provide on-going support.</li></ul>CONTINUING EDUCATION.<ul><li>Maintain and develop new skills through participation in internal and external continuing education programs as appropriate.</li><li>Attends EPIC User Conference and formal training with certification.</li><li>Participates in payer, vendor, or healthcare industry events and training.</li><li>Performance</li><li>Leads Revenue Cycle Performance initiatives, identifies and actively manages revenue cycle revenue recovery AR follow-up.&nbsp;</li><li>Monitors and reports on end-user performance and productivity to ensure compliance and patient accounts integrity is upheld.</li><li>Maintains compliance, federal, state, and contractual rules and regulations are followed and managed.</li></ul>OTHER DUTIES AS ASSIGNED.<ul><li>Supervises and manages training staff and their associated performance.</li><li>Other duties may be assigned as needed.</li><li>Works together with the PFS leadership team on assigned projects or performance initiatives.</li><li>Participates in hiring assessment of candidate skill levels.</li><li>Actively contributes to the enhancement and development of people, process, and technology.</li><li>Serve on other health center committees as asked.</li></ul>EDUCATION: <ul><li>Bachelor Degree or Revenue Cycle Healthcare equivalent work</li></ul>EXPERIENCE:<ul><li>5 to 7 years Healthcare Revenue Cycle experience</li><li>3 to 5 years of Massachusetts payer healthcare experience</li><li>3 to 5 years of EPIC registration and accounts receivable experience</li></ul>SKILLS/ABILITIES:<ul><li>Ability to lead and manage 1 to 2 direct reports.</li><li>Excellent verbal and written communication skills.</li><li>Customer service skills.</li><li>Demonstrated computer literacy skills as well as the ability and desire to learn new applications.</li><li>Project management, Presentation, and People management skills.</li><li>Knowledge of process re-design.</li><li>Domain knowledge in a clinical or healthcare business area.</li><li>Self-directed learner.</li><li>Epic Systems knowledge.</li><li>Microsoft Excel, Word, PowerPoint, and other proficiencies.</li></ul>PAY RANGE: Starts at $64,480/yr up to $99,840/yr based on experienceEEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

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