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As a Manager of Team Member Experience, you will create an exceptional experience for our Team Members throughout their life cycle with Cooper’s Hawk.&nbsp; You will impact how we attract, connect, engage, and retain them, by promoting and living our company values and thereby supporting the growth of our business. This position oversees key responsibilities related to the Team Member experience, broken down into the following categories: hiring, training, onboarding/offboarding, celebration/recognition, engagement, talent management, shift, and human resources.&nbsp;&nbsp;What You’ll Get<ul><li>Incredible Discounts: <ul><li>Monthly Dining Allowance</li></ul><ul><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li></ul></li></ul><ul><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care</li><li>Health Savings Account&nbsp;</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Paid Time Off&nbsp;</li><li>Milestones Recognition Program</li><li>GMs and EKMs participate in a Team Member Development program to earn a $20,000 cash incentive</li><li>Annual&nbsp;Destination Conference for General Managers and Executive Kitchen Managers</li><li>Career Development Opportunities</li></ul>What You’ll Do&nbsp;<ul><li>Hire <ul><li>Develop staffing plans for each quarter and provide insight into potential shortfalls</li><li>Partner with Talent Acquisition to ensure that Team Member sourcing strategies are in place (i.e., ads, hiring fairs, referral bonuses)</li><li>Ensure that the applicant tracking system and hiring inboxes are maintained and organized daily</li><li>Ensure all open shifts/positions are posted internally and existing Team Members have the opportunity to apply/request&nbsp;</li></ul></li></ul><ul><li>Train <ul><li>Work closely with Lead Restaurant Trainers, On-the-Job Trainers, and New Restaurant Opening Trainers to ensure comprehensive understanding of CH standards and that all training programs are being executed as prescribed</li><li>Collaborate with fellow managers to identify where standards are and are not being satisfied; develop plan to train/retrain as needed</li><li>Ensure appropriate inventory and ordering of hourly training materials and uniforms</li><li>Administer hourly Team Member training qualifications and communicate progress to department manager along with suggestions for additional training if needed</li><li>Conduct 30, 60, 90 day check-ins with hourly trainees to gauge progress and partner with department manager on feedback</li><li>Communicate any training feedback, opportunities, or obstacles to the Lead Restaurant Trainer and appropriate department manager</li><li>Participate in hourly Team Member orientations&nbsp;</li></ul></li></ul><ul><li>Onboard/Offboard <ul><li>Ensure a positive onboarding experience for our new hires through organization, preparation, and communication</li><li>Ensure timely processing of all phases of onboarding and offboarding including Team Member hires, transfers, and terminations</li><li>Check in with Team Members upon departure to get feedback about their experience&nbsp;</li></ul></li></ul><ul><li>Celebrate &amp; Recognize <ul><li>Promote a culture of fun and celebration</li><li>Ensure Team Member celebrations take place (i.e., tenure, anniversaries, birthdays, life events, holiday party, Wine Club goal achievement)</li><li>Oversee Team Member charity events including gathering Team Member feedback regarding event selection, organizing participants, and coordinating arrangements</li></ul></li><li>Engagement <ul><li>Oversee the creation of monthly boards that include tasting notes, Chef Recs, new products, and Wine Club events</li><li>Coordinate and support Team Lunches, Focus Groups, and Community Survey</li><li>Review engagement feedback and partner with GM to develop a plan for engagement and retention</li><li>Conduct Stay Interviews as needed to strengthen Team Member retention and engagement; analyze feedback and trends to share insights with GM and AD</li><li>Support Diversity, Equity and Inclusion Initiatives in the restaurant</li><li>Advocate for the business and Team Members to better the Team Member Experience&nbsp;</li></ul></li></ul><ul><li>Manage Talent <ul><li>Oversee cross training programs throughout the restaurant</li><li>Track and analyze time in position for all departments and help department managers identify opportunities to grow and develop existing Team Members</li><li>Partner with department managers to identify talent for hourly supervisor program</li><li>Partner with department managers to identify talent for LRTs, OJTs, and NROTs</li><li>Partner with department managers to build an hourly Team Member pipeline to management&nbsp;&nbsp;</li></ul></li></ul><ul><li>Shift <ul><li>Attend front-of-house, kitchen, and manager Community meetings</li><li>Attend weekly manager meeting and bring a list of the Team Members that have recently onboarded and offboarded for awareness, insight, and discussion</li><li>Observe new Team Members on shift to assess preparedness for role and work with department managers to identify additional training needs to support success</li><li>Interact with Guests and Team Members in the dining room, Tasting Room, bar, and host stand to gauge satisfaction and stay involved with Team Members' day-to-day&nbsp;</li></ul></li></ul><ul><li>Human Resources <ul><li>Provide direction to Team Members for Paylocity functions, including setting up direct deposit, updating personal information, and submitting time-off requests</li><li>Ensure hourly Team Member files are kept updated and organized</li><li>Oversee hourly certification status and communicate needs for management follow up</li><li>Stay up to date on benefits offered to hourly Team Members&nbsp;</li><li>Track benefit utilization and support Team Members in leveraging benefits, such as health insurance, Wellness Discount, and Employee Assistance Program (EAP)&nbsp;</li><li>Ensure that annual benefits open enrollment is clearly communicated and promoted to all hourly Team Members</li><li>Partner with department managers and Human Resources to coordinate leave-of-absence (LOA) and return-to-work (RTW); work with department managers to stay connected with Team Members while they are on leave and support their transition as they return to work</li><li>Ensure the handbook/PCI signoff process is well communicated, and participation is 100%</li><li>Ensure that hourly Team Member breaks are being managed to compliance</li><li>Ensure that hourly Team Member primary positions are maintained in HR/IT systems</li><li>Maintains a professional image by adhering to guidelines listed in the Team Member Handbook&nbsp;</li></ul></li></ul>What You’ll Need&nbsp;&nbsp;<ul><li>Must represent Cooper's Hawk Values&nbsp;</li><li>Must be at least 21 years of age&nbsp;</li><li>Must have experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or in management at Cooper's Hawk Winery &amp; Restaurants or have previous management experience with another restaurant concept</li><li>Must have a passion for hospitality</li><li>Has knowledge of operations in the tasting room, front of house, and kitchen to understand the Team Member experience in each part of the restaurant&nbsp;</li><li>Is able to communicate clearly and effectively with strong interpersonal and leadership skills</li><li>Has the ability to multi-task and work effectively in a fast-paced environment</li><li>Maintains basic knowledge of first aid and handling emergencies</li><li>Has the ability to work flexible shifts and schedules, inclusive of weekends and some holidays</li><li>Has the ability to perform essential functions to company standards with reasonable accommodation</li><li>Must be able to read, write, and understand English</li><li>Must be able to lift and carry up to 50 lbs.</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must have the ability to work 50-60 hours per week</li><li>Ability to work flexible shifts and schedules, inclusive of weekends and some holidays&nbsp;</li></ul>Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!

Cooper's Hawk Winery and Restaurants


    Manager, Team Member Experience
  

The Piccolo Buco Dishwasher is critical to the success of the company and plays an integral role in ensuring a positive experience for each restaurant Guest. The Dishwasher ensures items are properly cleaned and stored, the dish machine is well maintained, and the dish area is kept sanitary, clean, and organized.&nbsp;&nbsp;&nbsp;&nbsp;New Restaurant Opening Key Details:<ul><li>Hiring Space Address: 2764 Aurora Avenue, Naperville, IL 60540</li><li>Interviews Begin: 7/14/2025</li><li>New Hire Orientation Date: 8/15/2025</li><li>Tentative Opening: Late August</li></ul>Pay Range: $15 - $18.50 per hour.&nbsp; Pay offered determined by skills, qualifications, and experienceWhat You’ll Get<ul><li>Incredible Discounts:<ul><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li></ul></li><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care&nbsp;</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Pay Access before Pay Day&nbsp;</li><li>Flexible Schedules&nbsp;</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Employee Assistance Program, providing mental health, legal and financial counseling.</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Employee Referral Bonus Program</li><li>Wine and Culinary Education&nbsp;</li><li>Career Growth&nbsp;Flight Plan</li><li>Milestones Recognition Program</li></ul>Please visit the benefits section in our Cooper's Hawk career site for more detailed benefits information.What You’ll Do&nbsp;&nbsp;<ul><li>Assist operational excellence by cleaning and restocking all plates, dishes, utensils, glasses, silverware, pots, pans in the restaurant&nbsp;</li><li>Clean and maintain the dishwasher as directed&nbsp;</li><li>Sweep and mop the kitchen floors as needed or as directed&nbsp;</li><li>Assist in maintaining a clean and safe back dock by cleaning it as required&nbsp;</li><li>Ensure a clean work environment by breaking down and removing all garbage and boxes to the dumpster or designated area&nbsp;</li><li>Assist in receiving products when requested&nbsp;</li><li>Adhere to all kitchen systems and standards&nbsp;</li><li>Maintain a safe, clean, organized and stocked work area&nbsp;</li><li>Maintain professional relationships and clear communications with all Managers and Team Members&nbsp;</li><li>Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines&nbsp;&nbsp;</li><li>Perform other duties as assigned&nbsp;</li></ul>What You’ll Need&nbsp;<ul><li>Must represent Piccolo Buco and Cooper’s Hawk Values&nbsp;</li><li>Must be at least 18 years of age&nbsp;</li><li>Experience working in a restaurant; high-volume, full-service restaurant experience preferred&nbsp;</li><li>An individual who thrives in a team-based environment&nbsp;</li><li>Has a passion for guest service and hospitality-focused&nbsp;</li><li>Must be able to read, write and understand English&nbsp;</li><li>Ability to communicate clearly with Guests, Managers and Team Members&nbsp;&nbsp;</li><li>Ability to work flexible shifts and schedules, inclusive of weekends and some holidays&nbsp;&nbsp;</li><li>Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment&nbsp;</li><li>Ability to lift and carry up to 50 lbs.&nbsp;</li><li>Ability to stand and walk up to 10 hours per shift&nbsp;</li><li>Ability to exert fast-paced mobility for periods of up to 6 hours in length&nbsp;</li><li>Ability to work within the following conditions: wet floors, temperature extremes, and loud noise&nbsp;</li><li>Ability to perform essential functions to Piccolo Buco and Cooper’s Hawk standards with reasonable accommodation&nbsp;</li></ul>Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.&nbsp;&nbsp; About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Dishwasher
  

The Piccolo Buco by Cooper’s Hawk Server ensures a positive and memorable Guest experience through efficient and friendly team-based service, while educating our guests on Piccolo Buco by Cooper’s Hawk menu items, wines and our Wine Club.&nbsp;&nbsp;&nbsp;The Server helps grow our Wine Club community by educating our guests on the program and inviting them to join.&nbsp;New Restaurant Opening Key Details:<ul><li>Hiring Space Address: 2764 Aurora Avenue, Naperville, IL 60540</li><li>Interviews Begin: 7/14/2025</li><li>New Hire Orientation Date: 8/15/2025</li><li>Tentative Opening: Late August</li></ul>Compensation: $9 / hour plus tipsWhat You’ll Get<ul><li>Incredible Discounts: <ul><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li></ul></li><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care&nbsp;</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Pay Access before Pay Day&nbsp;</li><li>Flexible Schedules&nbsp;</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Employee Assistance Program, providing mental health, legal and financial counseling.</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Employee Referral Bonus Program&nbsp;</li><li>Wine and Culinary Education&nbsp;</li><li>Career Growth&nbsp;Flight Plan</li><li>Milestones Recognition Program</li></ul>Please visit the benefits section in our Cooper's Hawk career site for more detailed benefits information.What You’ll Do&nbsp;<ul><li>Greet all guests with hospitality; engage and answer questions about food, wine, and facilities in a friendly, helpful manner&nbsp;</li><li>Maintain full knowledge of Piccolo Buco by Cooper’s Hawk food, drink, wine menus and steps of service&nbsp;</li><li>Actively educate Guests on the Cooper’s Hawk Wine Club and its offerings and rewards and&nbsp; invite them to participate in the Club with the goal of expanding our membership base.</li><li>Actively communicate with Bartenders, Hosts and Food Runners to ensure we are delivering a memorable Guest experience&nbsp;</li><li>Maintain an awareness of, and have a basic understanding of, the Host and Service Assistant positions and support when needed &nbsp;</li><li>Pick up and deliver food orders to the table in a timely manner&nbsp;</li><li>Serve alcoholic beverages in an appropriate manner consistent with company standards and legal guidelines&nbsp;</li><li>Maintain awareness and basic knowledge of Retail Room functions and retail products as well as how tastings are conducted, their cost, and the wines featured on the current monthly tasting&nbsp;</li><li>Maintain a safe, sanitary, organized, and stocked work area &nbsp;</li><li>Handle cash and utilize the MICROS system according to company standards&nbsp;</li><li>Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing&nbsp;</li><li>Perform other duties as assigned&nbsp;</li></ul>What You’ll Need&nbsp;<ul><li>Must represent Cooper’s Hawk Values&nbsp;</li><li>Must be at least 21 years of age&nbsp;</li><li>A minimum of 6 months of server experience required&nbsp;</li><li>Experience in a full-service, upscale casual restaurant or an equivalent service environment preferred&nbsp;</li><li>Must be comfortable actively educating our guests on the Wine Club membership program and inviting them to join.</li><li>A hospitality-focused individual with a passion &amp; knowledge for guest service, food and wine&nbsp;</li><li>An individual who thrives in a team-based environment&nbsp;</li><li>Experience using Micros or similar POS systems&nbsp;</li><li>Must be able to read, write and understand English&nbsp;</li><li>Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment&nbsp;</li><li>Ability to work flexible shifts and schedules, inclusive of weekends and some holidays&nbsp;&nbsp;</li><li>Ability to stand and walk up to 10 hours per shift&nbsp;</li><li>Ability to lift and carry up to 40 pounds&nbsp;</li><li>Ability to perform essential functions to Cooper’s Hawk standards and with reasonable accommodation&nbsp;&nbsp;</li></ul>Piccolo Buco by Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Piccolo Buco by Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. &nbsp;&nbsp;&nbsp;&nbsp; About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Server
  

The Piccolo Buco Line Cook is critical to the success of the company and plays an integral role in executing a positive experience for each restaurant Guest. The Line Cook is responsible for the daily preparation and execution of food items in the pantry, fry, grill, broil and sauté stations.&nbsp;&nbsp;&nbsp;New Restaurant Opening Key Details:<ul><li>Hiring Space Address: 2764 Aurora Avenue, Naperville, IL 60540</li><li>Interviews Begin: 7/14/2025</li><li>New Hire Orientation Date: 8/15/2025</li><li>Tentative Opening: Late August</li></ul>Pay Range: $17.50 - $22 per hour.&nbsp; Pay offered is determined by skills, qualifications and experienceWhat You’ll Get<ul><li>Incredible Discounts:<ul><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li></ul></li><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care&nbsp;</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Pay Access before Pay Day&nbsp;</li><li>Flexible Schedules&nbsp;</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Employee Assistance Program, providing mental health, legal and financial counseling.</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Employee Referral Bonus Program</li><li>Wine and Culinary Education&nbsp;</li><li>Career Growth&nbsp;Flight Plan</li><li>Milestones Recognition Program&nbsp;</li></ul>Please visit the benefits section in our Cooper's Hawk career site for more detailed benefits informationWhat You’ll Do&nbsp;&nbsp;<ul><li>Maintain Piccolo Buco and Cooper’s Hawk quality standards by preparing assigned recipes to specification&nbsp;</li><li>Follow recipes, manage portion control, and adhere to presentation specifications&nbsp;</li><li>Set up station according to established specifications&nbsp;</li><li>Properly use the KDS system to manage cook times, while preparing and multitasking several dishes at a time.&nbsp;</li><li>Restock all items as needed throughout the shift&nbsp;</li><li>Assist with the cleaning, sanitation, and organization of kitchen, walk-in coolers, and all storage areas&nbsp;</li><li>Maintain kitchen equipment in “like new” condition&nbsp;</li><li>Clean and maintain station using necessary safety, sanitation, and organizational skills&nbsp;&nbsp;</li><li>Maintain professional relationships and clear communications with all Managers and Team Members&nbsp;</li><li>Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines&nbsp;&nbsp;</li><li>Perform other duties as assigned&nbsp;&nbsp;</li></ul>What You’ll Need&nbsp;<ul><li>Must represent Piccolo Buco and Cooper’s Hawk Values&nbsp;</li><li>Must be at least 18 years of age&nbsp;</li><li>A minimum of 6 months line cook experience in upscale casual dining or an equivalent service environment&nbsp;&nbsp;</li><li>An individual who thrives in a team-based environment &nbsp;</li><li>Basic knowledge of professional cooking and experience in knife skills while using a cut-glove &nbsp;</li><li>Knowledge of safety, sanitation, and food handling procedures&nbsp;</li><li>Ability to follow recipes and instructions&nbsp;</li><li>Ability to communicate clearly with Guests, Managers and Team Members&nbsp;&nbsp;</li><li>Ability to multi-task in a fast-paced environment&nbsp;</li><li>Ability to lift and carry up to 50 lbs.&nbsp;</li><li>Ability to stand and walk up to 10 hours per shift&nbsp;</li><li>Ability to work within the following conditions: wet floors, temperature extremes, and loud noise&nbsp;</li><li>Ability to exert fast-paced mobility for periods of up to 6 hours in length&nbsp;</li><li>Ability to perform essential functions to Piccolo Buco by Cooper’s Hawk standards with reasonable accommodation&nbsp;</li><li>Ability to work flexible shifts and schedules, inclusive of weekends and some holidays&nbsp;&nbsp;</li><li>Must be able to read, write and understand English&nbsp;&nbsp;</li></ul>Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;  &nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Line Cook
  

The Piccolo Buco by Cooper’s Hawk Tasting Room Attendant has passion for guest service, food, wine and hospitality.&nbsp; They ensure an exceptional Guest experience through efficient and friendly team-based service, while educating our Guests on Cooper’s Hawk products, wines. The Tasting Room Attendant helps grow our Wine Club community by educating our guests on the program and inviting them to join.&nbsp;&nbsp;&nbsp; &nbsp;New Restaurant Opening Key Details:<ul><li>Hiring Space Address: 2764 Aurora Avenue, Naperville, IL 60540</li><li>Interviews Begin: 7/14/2025</li><li>New Hire Orientation Date: 8/15/2025</li><li>Tentative Opening: Late August</li></ul>Compensation: $15.00 / hour plus tipsWhat You’ll Get<ul><li>Incredible Discounts:<ul><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li></ul></li><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care&nbsp;</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Pay Access before Pay Day&nbsp;</li><li>Flexible Schedules&nbsp;</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Employee Assistance Program, providing mental health, legal and financial counseling.</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Employee Referral Bonus Program</li><li>Wine and Culinary Education&nbsp;</li><li>Career Growth&nbsp;Flight Plan</li><li>Milestones Recognition Program</li></ul>Please visit the benefits section in our Cooper's Hawk career site for more detailed benefits information.What You’ll Do&nbsp;<ul><li>Greet all guests with hospitality; engage and answer questions about food, wine, Wine Club and facilities in a friendly, helpful manner&nbsp;</li><li>Maintain full knowledge of Piccolo Buco by Cooper’s Hawk food, retail items, wines and Wines of the Month and Wine Club events&nbsp;</li><li>Proactively build relationships with Guests and create a memorable experience&nbsp;</li><li>Actively educate Guests on the Cooper’s Hawk Wine Club and its offerings and rewards; invite them to participate in the Club with the goal of expanding our membership base&nbsp;</li><li>Maintain full knowledge of Retail Room functions and retail products, including how tastings are conducted, their cost, and wines featured on the monthly tasting.&nbsp;</li><li>Maintain an awareness of the Host and Service Assistant positions and support when needed &nbsp;</li><li>Serve alcoholic beverages in an appropriate manner consistent with company standards and legal guidelines&nbsp;</li><li>Assist with the transport of Carryout and Curbside Delivery orders to our Guests&nbsp;&nbsp;</li><li>Actively seek out and recognize opportunities to sell products sold in the Tasting Room.&nbsp;</li><li>Stock wine and retail merchandise in the Tasting Room; ensure all food and retail merchandise is attractively displayed per set standards.&nbsp;</li><li>Maintain a safe, sanitary, organized, and stocked work area&nbsp;</li><li>Complete necessary side work during non-busy hours &nbsp;</li><li>Handle cash and utilize the MICROS system according to company standards&nbsp;</li><li>Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing&nbsp;</li><li>Perform other duties as assigned&nbsp;</li></ul>What You’ll Need&nbsp;<ul><li>Must represent Cooper’s Hawk Values&nbsp;</li><li>Must be at least 21 years of age&nbsp;</li><li>Experience in a casual dining or upscale dining environment or retail sales preferred&nbsp;</li><li>Experience in a wine environment or equivalent preferred&nbsp;</li><li>A hospitality-focused individual with a passion for guest service, food and wine&nbsp;</li><li>An individual who thrives in a team-based environment&nbsp;</li><li>Must be comfortable actively educating our guests on the Wine Club membership program and inviting them to join.</li><li>Experience using Micros or similar POS systems&nbsp;</li><li>Ability to communicate clearly with Guests, Managers and Team Members&nbsp;&nbsp;</li><li>Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment&nbsp;</li><li>Ability to stand and walk up to 10 hours per shift&nbsp;</li><li>Ability to lift and carry up to 40 pounds&nbsp;</li><li>Ability to exert fast-paced mobility up to 6 hours in length&nbsp;</li><li>Must be able to read, write and understand English&nbsp;</li><li>Ability to perform essential functions to Cooper’s Hawk standards and with reasonable accommodation&nbsp;</li><li>Ability to work flexible shifts and schedules, inclusive of weekends and some holidays&nbsp;&nbsp;</li></ul>Piccolo Buco by Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Piccolo Buco by Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.&nbsp;&nbsp; About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Tasting Room Attendant
  

The Piccolo Buco Prep Cook plays an integral role in the creation and execution of our menu items, by preparing a variety of cold and hot food items and ensuring consistency in each of our dishes.&nbsp;New Restaurant Opening Key Details:<ul><li>Hiring Space Address: 2764 Aurora Avenue, Naperville, IL 60540</li><li>Interviews Begin: 7/14/2025</li><li>New Hire Orientation Date: 8/15/2025</li><li>Tentative Opening: Late August</li></ul>Pay Range: $15 - $20 per hour. Pay offered is determined by skills, qualifications and experience.What You’ll Get<ul><li>Incredible Discounts:<ul><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li></ul></li><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care&nbsp;</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Pay Access before Pay Day&nbsp;</li><li>Flexible Schedules&nbsp;</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Employee Assistance Program, providing mental health, legal and financial counseling.</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Employee Referral Bonus Program</li><li>Wine and Culinary Education&nbsp;</li><li>Career Growth&nbsp;Flight Plan</li><li>Milestones Recognition Program&nbsp;</li></ul>Please visit the benefits section in our Cooper's Hawk career site for more detailed benefits informationWhat You’ll Do&nbsp;<ul><li>Maintain Piccolo Buco and Cooper’s Hawk quality standards by preparing assigned recipes to specification&nbsp;</li><li>May perform the following kitchen functions:&nbsp; <ul><li>Wash, peel, slice, and mix vegetables, fruits or other ingredients for salads, cold plates, and garnishes&nbsp;</li><li>Prepare hot and cold sauces&nbsp;&nbsp;</li><li>Carve and slice meats and cheese&nbsp;&nbsp;</li><li>Portion food for service&nbsp;</li><li>Measure and mixes ingredients to make salad dressings, and cold desserts&nbsp;</li></ul></li></ul><ul><li>Set up station according to established specifications&nbsp;</li><li>Maintain kitchen equipment in “like new” condition&nbsp;</li><li>Maintain a safe, clean, organized and stocked work area&nbsp;</li><li>Adhere to all kitchen systems and standards; including completion of 10-minute cleaning procedures&nbsp;</li><li>Maintain professional relationships and clear communications with all Managers and Team Members&nbsp;</li><li>Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines&nbsp;&nbsp;</li><li>Perform other duties as assigned&nbsp;</li></ul>&nbsp;What You’ll Need&nbsp;<ul><li>Must represent Piccolo Buco and Cooper’s Hawk Values&nbsp;</li><li>Must be at least 18 years of age&nbsp;</li><li>Previous prep or line cook experience preferred&nbsp;&nbsp;</li><li>An individual who thrives in a team-based environment&nbsp;</li><li>Basic knowledge of professional cooking and experience with basic knife skills with use of cut glove</li><li>Knowledge of safety, sanitation, and food handling procedures&nbsp;</li><li>Ability to follow recipes and instructions&nbsp;</li><li>Ability to communicate clearly with Guests, Managers and Team Members&nbsp;</li><li>Must be able to read, write and understand English&nbsp;</li><li>Ability to multi-task in a fast-paced environment&nbsp;</li><li>Ability to work flexible shifts and schedules, inclusive of weekends and some holidays&nbsp;</li><li>Ability to lift and carry up to 50 lbs.&nbsp;</li><li>Ability to stand and walk up to 10 hours per shift&nbsp;</li><li>Ability to exert fast-paced mobility for periods of up to 6 hours in length&nbsp;</li><li>Ability to work within the following conditions: wet floors, temperature extremes, and loud noise&nbsp;</li><li>Ability to perform essential functions to Piccolo Buco and Cooper’s Hawk standards with reasonable accommodation&nbsp;</li></ul>Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.&nbsp;&nbsp; About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Prep Cook
  

As a member of the Piccolo Buco team, the Porter ensures our restaurant is always clean and safe for our Team Members and Guests.&nbsp;&nbsp;New Restaurant Opening Key Details:<ul><li>Hiring Space Address: 2764 Aurora Avenue, Naperville, IL 60540</li><li>Interviews Begin: 7/14/2025</li><li>New Hire Orientation Date: 8/15/2025</li><li>Tentative Opening: Late August</li></ul>Pay Range:&nbsp; $15 - 17.50 per hour. Pay offered is determined by skills, qualifications, and experienceWhat You’ll Get<ul><li>Incredible Discounts:<ul><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li></ul></li><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care&nbsp;</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Pay Access before Pay Day&nbsp;</li><li>Flexible Schedules&nbsp;</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Employee Assistance Program, providing mental health, legal and financial counseling.</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Employee Referral Bonus Program</li><li>Wine and Culinary Education&nbsp;</li><li>Career Growth&nbsp;Flight Plan</li><li>Milestones Recognition Program&nbsp;</li></ul>Please visit the benefits section in our Cooper's Hawk career site for more detailed benefits informationWhat You’ll Do&nbsp;&nbsp;<ul><li>Greet all guests with hospitality and friendliness&nbsp;</li><li>Ensure cleanliness of Piccolo Buco including keeping the floors clean following “Wash n Walk” procedures, cleaning surfaces, cleaning and maintaining restrooms.&nbsp;</li><li>Polish flatware and ensure silverware are neat and tight in napkin fold.&nbsp;&nbsp;</li><li>Follow proper wine glass polishing procedure and stock stemware.&nbsp;</li><li>Restock the bar and beverage station.&nbsp;</li><li>Adhere to all Piccolo Buco and Cooper’s Hawk service standards&nbsp;</li><li>Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines&nbsp;&nbsp;</li><li>Maintain professional relationships with all Managers and Team Members&nbsp;</li><li>Maintain a professional image at all times by adhering to all appearance and behavior guidelines in the Employee Handbook</li><li>Perform other duties as assigned&nbsp;</li></ul>What You’ll Need&nbsp;&nbsp;<ul><li>Must represent Piccolo Buco and Cooper’s Hawk Values&nbsp;</li><li>Must be at least 18 years of age&nbsp;</li><li>A hospitality-focused individual with a passion for guest service&nbsp;</li><li>Knowledge of and passion for food, wine and beverages&nbsp;</li><li>An individual who thrives in a team-based environment&nbsp;</li><li>Ability to communicate clearly with Guests, managers and team members&nbsp;&nbsp;</li><li>Must be able to read, write and understand English&nbsp;</li><li>Ability to work flexible shifts and schedules, inclusive of weekends and some holidays&nbsp;</li><li>Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment&nbsp;</li><li>Ability to lift and carry up to 40 lbs.&nbsp;</li><li>Ability to stand and walk up to 10 hours per shift&nbsp;</li><li>Ability to exert fast-paced mobility for periods of up to 6 hours in length&nbsp;</li><li>Ability to perform essential functions to Piccolo Buco and Cooper’s Hawk standards with reasonable accommodation&nbsp;</li><li>Ability to perform basic mathematical calculations&nbsp;</li></ul>Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.&nbsp;&nbsp;&nbsp; About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Porter
  

The Piccolo Buco by Cooper’s Hawk Bartender builds relationships with our Guests by setting up, maintaining and operating our bar, in accordance with our recipe standards. They have a full understanding of food, beverages and wine service. The Piccolo Buco by Cooper’s Hawk Bartender collaborates with other Team Members to provide timely, exceptional hospitality and service to our Guests. The Bartender helps grow our Wine Club community by educating our guests on the program and inviting them to join.&nbsp;&nbsp;New Restaurant Opening Key Details:<ul><li>Hiring Space Address: 2764 Aurora Avenue, Naperville, IL 60540</li><li>Interviews Begin: 7/14/2025</li><li>New Hire Orientation Date: 8/15/2025</li><li>Tentative Opening: Late August</li></ul>Compensation: $9 / hour plus tipsWhat You’ll Get<ul><li>Incredible Discounts: <ul><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li></ul></li><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care&nbsp;</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Pay Access before Pay Day&nbsp;</li><li>Flexible Schedules&nbsp;</li><li>Paid Time Off&nbsp;</li><li>Access to Team Member Relief Program</li><li>Employee Assistance Program, providing mental health, legal and financial counseling.</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Employee Referral Bonus Program</li><li>Wine and Culinary Education&nbsp;</li><li>Career Growth&nbsp;Flight Plan</li><li>Milestones Recognition Program</li></ul>What You’ll Do&nbsp;<ul><li>Greet all Guests with hospitality; engage and answer questions about food, wine, and facilities in a friendly, helpful manner&nbsp;</li><li>Maintain full knowledge of Cooper’s Hawk food, drink and wine menus&nbsp;</li><li>Actively educate Guests on the Cooper’s Hawk Wine Club; invite them to participate in the Club to expand our membership base&nbsp;</li><li>Actively communicate with Servers and Service Assistants to ensure we are delivering a memorable Guest experience&nbsp;</li><li>Prepare all beverages according to Piccolo Buco by Cooper’s Hawk’s recipes, using proper measuring tools&nbsp;</li><li>Serve alcoholic beverages in an appropriate manner consistent with company standards and legal guidelines&nbsp;</li><li>Consistently increase knowledge of food and wine, and all other Cooper’s Hawk products and services&nbsp;&nbsp;</li><li>Maintain awareness and basic knowledge of retail area functions and retail products as well as how tastings are conducted, their cost, and the wines featured on the current monthly tasting&nbsp;</li><li>Maintain a safe, sanitary, organized, and stocked work area&nbsp;</li><li>Wash and sterilize glassware and prepare garnishes for drinks&nbsp;</li><li>Complete necessary side work during non-busy hours&nbsp;</li><li>Handle cash and utilize the MICROS system according to company standards&nbsp;</li><li>Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing&nbsp;</li><li>Remain behind the bar during the shift, unless replaced by a manager&nbsp;</li><li>Perform other duties as assigned&nbsp;</li></ul>What You’ll Need&nbsp;<ul><li>Must represent Cooper’s Hawk Values&nbsp;</li><li>Must be at least 21 years of age&nbsp;</li><li>A minimum of 6 months of bartending experience required&nbsp;</li><li>Experience in a full-service, upscale casual restaurant or an equivalent service environment preferred&nbsp;</li><li>Must be comfortable actively educating our guests on the Wine Club membership program and inviting them to join.</li><li>Excellent Interpersonal skills&nbsp;</li><li>An individual who thrives in a team-based environment&nbsp;</li><li>A hospitality-focused individual with a passion for guest service, wine, beer and spirits&nbsp;</li><li>Experience using Micros or similar POS system&nbsp;&nbsp;</li><li>Ability to communicate clearly with Guests, Managers and Team Members&nbsp;&nbsp;</li><li>Ability to multi-task in a fast-paced environment&nbsp;</li><li>Ability to stand and walk up to 10 hours per shift&nbsp;</li><li>Ability to lift and carry up to 40 pounds&nbsp;</li><li>Must be able to read, write and understand English&nbsp;</li><li>Ability to perform essential functions to Piccolo Buco by Cooper’s Hawk standards and with reasonable accommodation&nbsp;</li><li>Ability to work flexible shifts and schedules, inclusive of weekends and some holidays&nbsp;&nbsp;</li></ul>Piccolo Buco by Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Piccolo Buco by Cooper’s Hawk.&nbsp;&nbsp;Piccolo Buco by Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Piccolo Buco by Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. &nbsp;&nbsp; About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Bartender
  

The Piccolo Buco Host/Service Assistant is a liaison for our Guests’ experience. Host/Service Assistants are the first impression to our restaurant and their positive energy and communication sets the tone for the Guest experience. The expectation is that this role does whatever it takes to support in anticipating and executing all Guest needs.New Restaurant Opening Key Details:<ul><li>Hiring Space Address: 2764 Aurora Avenue, Naperville, IL 60540</li><li>Interviews Begin: 7/14/2025</li><li>New Hire Orientation Date: 8/15/2025</li><li>Tentative Opening: Late August</li></ul>Compensation: $9/hr + tipsWhat You’ll Get<ul><li>Incredible Discounts: <ul><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li></ul></li><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care&nbsp;</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Pay Access before Pay Day&nbsp;</li><li>Flexible Schedules&nbsp;</li><li>Paid Time Off&nbsp;</li><li>Access to Team Member Relief Program</li><li>Employee Assistance Program, providing mental health, legal and financial counseling.</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Employee Referral Bonus Program</li><li>Wine and Culinary Education&nbsp;</li><li>Career Growth&nbsp;Flight Plan</li><li>Milestones Recognition Program</li></ul>What You’ll Do&nbsp;&nbsp;<ul><li>Welcome all Guests with urgency and hospitality. &nbsp;</li><li>Actively communicate with all departments within the restaurant to ensure a memorable guest experience</li><li>Execute professional and informed phone skills when answering Guest phone calls/inquiries&nbsp;&nbsp;</li><li>Guide the Guests to their seats upon arrival</li><li>Monitor the Guest flow to support in positive restaurant operations</li><li>Manage special seating requests of Guests consistent with table availability&nbsp;</li><li>Communicate with other Tipped Service Assistants regarding table statuses to drive Guest counts and maximize traffic</li><li>Engage with Guests and answer questions about food, wine, and facilities in a friendly, helpful manner</li><li>Assist with the duties of Servers and Food Runners as needed to maintain service effectiveness and efficiency&nbsp;(refill waters and drink, pre-bus tables, mark tables, etc)</li><li>Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines&nbsp;&nbsp;</li><li>Pre-bus tables as necessary&nbsp;</li><li>Ensure proper table and station appearance&nbsp;</li><li>Ensure floors and chairs surrounding tables and/or the bar are clean and free of debris&nbsp;</li><li>Clean and reset tables/bar top once Guests have left&nbsp;</li><li>Complete necessary side work during non-busy hours&nbsp;</li><li>Maintain professional relationships and actively communicate with all Managers and Team Members to ensure an exceptional guest experience&nbsp;</li><li>Maintain a professional image at all times by adhering to all appearance and behavior guidelines in the employee handbook&nbsp;</li><li>Perform other duties as assigned&nbsp;</li></ul>What You’ll Need&nbsp;<ul><li>Must represent Piccolo Buco and Cooper’s Hawk Values&nbsp;</li><li>Must be at least 18 years of age&nbsp;</li><li>An individual that thrives in a team-based environment&nbsp;</li><li>Has a passion for guest service and hospitality-focused&nbsp;</li><li>Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment&nbsp;</li><li>Ability to lift and carry up to 40 lbs.&nbsp;</li><li>Ability to stand and walk up to 10 hours per shift&nbsp;</li><li>Ability to exert fast-paced mobility for periods of up to 6 hours in length&nbsp;</li><li>Ability to perform essential functions to Piccolo Buco and Cooper’s Hawk standards with reasonable accommodation&nbsp;</li><li>Ability to work flexible shifts and schedules, inclusive of weekends and some holidays&nbsp;&nbsp;</li><li>Must be able to read, write and understand English&nbsp;</li></ul>Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk. &nbsp;&nbsp;Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.&nbsp; About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!

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