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Company Description Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future. Job Description The Senior Field Service Technician is responsible for customer site services such as equipment/system installation, field service start-ups, commissioning, troubleshooting, client equipment reviews, general maintenance/repair for water treatment equipment, and training/support for Service Technicians/clients. This position works directly with the Manager of Field Services to execute the company's need to provide reliable client service, maintenance repair, and testing of all equipment to meet the overall goals and objectives of the organization. Duties and Responsibilities <ul><li>Provides for general onsite and offsite equipment installation, service, start-up, commissioning, testing, and training for various types of water treatment equipment across industries.</li><li>Is responsible for field service goals and timely equipment start-ups and cost control for onsite time and materials needed to complete a field project.</li><li> Provides equipment and operational support to the Project Manager to help with testing of equipment for final delivery.</li><li> Is responsible for operating and maintaining all necessary tools and hardware for outside field service calls. Must also be responsible for using company tools, equipment, etc.</li><li> Requiring a valid standard driver's license.</li><li>Supports a safe workplace by adhering to the company's safety program. Will obey all OSHA regulations as well as applicable State requirements for site operations.</li><li> Will participate in training for Field Service Technicians to accomplish equipment startups across the breadth of Veolia Water Tech equipment systems.</li><li>The Senior Field Service Technician will be responsible for budgeting and reporting their travel expenses, equipment repair expenses, and time spent on client equipment and site services to stay within project budgets.</li><li>Will be required to travel to customer job sites for sales calls, quoting support, startup troubleshooting, service reviews, equipment audits, or repair of equipment.</li></ul> Qualifications <ul><li>A two-year associate degree in a technical field or equivalent work experience is preferred. Mechanical and electrical aptitude</li><li>Minimum of 5 years relevant experience in equipment service &amp; startup, repair &amp; maintenance, plumbing, and/or control systems. Electrical and PLC programming experience are helpful.</li><li>Interpersonal skills to interact with other employees, managers, and customers in or out of the production facility. The ability to lead and direct Equipment Technicians on good engineering practices for equipment operation, monitoring, troubleshooting, and repair.</li><li>This position may occasionally require supervisory roles over Field Service Technicians. Applicants should have a minimum of one year of supervisory or management experience in a technical capacity.</li><li>Proven communication skills and an ability to work with all types of personalities to accomplish tasks on and off-site. Experience in working in a team environment where teamwork and collaboration are essential to complete the work assignments and attain the goals of the organization.</li></ul> Knowledge and Skill <ul><li>Senior Field Service Technicians must be experienced and efficient in using laptop computers, cell phones, and associated software and apps. The ability to read equipment drawings, process flow diagrams (PFD's), process &amp; instrumentation diagrams (P&amp;ID's), electrical schematics, specifications, and manuals are required.</li><li>The ability to read, interpret, troubleshoot, and modify PLC ladder logic is also helpful. This position requires a proven history in analyzing and troubleshooting water treatment equipment and controls including filters, pumps, valves, chemical injection, instrumentation, and general automation.</li><li>A basic understanding and command of process design and water treatment for troubleshooting. Ability to work with all kinds of hand tools, power tools, machinery, testing instruments, handheld instruments &amp; devices, water quality analyzers, and test kits.</li></ul> Physical Demands <ul><li>Production facilities may be located on multiple levels with stairs required or in an outside environment at client's sites.</li><li>Must be able to operate office equipment, fax and/or printer, and personal computer.</li><li>May stand, walk, bend, stoop, and lift frequently on an average of 8 hours each day.</li><li>May be required to carry or move equipment or parts more than 50 lbs.</li><li>May require confined space entry.</li><li>Work requires close vision.</li><li>Will be required to travel a majority of the time away from the facility on work-related activities. Air travel is required.</li><li>Must have a valid Passport.</li></ul> Additional Information Work Environment <ul><li>Production environment or client off-site location where you may climb stairs/ladders and balance materials while moving or repairing equipment.</li><li>Performs physical activities that require considerable use of arms, legs, and body movements to lift, bend, stoop, walk, and squat.</li><li>Hand and eye coordination is required to assure job performance is carried out in the most efficient and safe manner.</li></ul> Work Relationships <ul><li>Internal - All employees, managers, consultants, temporary and contracted staff.</li><li>External - Customers, vendors, suppliers, and contractors both on and off premises.</li></ul> At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include: • Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate's knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $45 • Medical, Dental, &amp; Vision Insurance Starting Day 1! • Life Insurance • Paid Time Off • Paid Holidays • Parental Leave • 401(k) Plan - 3% default contribution plus matching! • Flexible Spending &amp; Health Saving Accounts • AD&amp;D Insurance • Disability Insurance • Tuition Reimbursement Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. ****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity**** VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of VWTS, and no fee will be due. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Senior Field Service Technician

Company Description Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: This position is responsible to develop, implement and manage capital electrical improvement projects related to water facilities including water treatment upgrades, pump stations, storage tanks, pipelines, and other facilities, and wastewater upgrades related to wastewater plants, lift stations and the collection system. Leads as senior project engineer for water and wastewater system additions and modifications working closely with company personnel in accomplishing successful project delivery. Participates in and actively contributes to short and long-term system planning as assigned. Effectively manages consultants and contractors for project delivery. The candidate works closely with Engineering and Operations personnel, managing and coordinating program activities utilizing a cross-functional team approach. The candidate works to ensure Asset Owner satisfaction by delivering projects in accordance with the success criteria defined in the project plan (i.e. operational performance, budget, schedule, regulatory compliance, etc.) Primary Duties/Responsibilities: <ul><li>Responsible for $6-$8M in capital projects annually, including conceptual design/development, coordination of pilot testing, development of the project plans and internal funding approvals.</li><li>Manage the project development, design (either internal or external) and construction of large and small capital projects in accordance with engineering guidelines and procurement policies. Support the oversight of construction management personnel to ensure timely completion of assignments, budget compliance, asset management documentation and adherence to applicable standards.</li><li>Ensure corporate Technical and Environmental Health and Safety/Security standards are incorporated into the design specifications.</li><li>Manage and report on project expenditures to ensure they are aligned with budget and prioritize projects based on available funding and risk assessment </li><li>Coordinate with the master planning department to assure the focus of capital project planning meets the medium and long-term system needs. </li><li>Assist with developing analysis and reports to be provided to regulators, internal or external customers as required. Provide support as needed for Rate Case Filings.</li><li>Drive efficiency into project delivery through the monitoring of delivery metrics and utilization of alternate procurement and delivery methods.</li><li>Manage environmental and governmental permitting in coordination with local business unit staff.</li><li>Support the oversight of construction management personnel to ensure timely completion of assignments, budget compliance and adherence to applicable standards.</li><li>Drive efficiency into project delivery through the monitoring of delivery metrics and utilization of alternate procurement and delivery methods.</li><li>Participate in master planning efforts of existing systems and new acquisitions (water and wastewater). Prepare short-term and long-term capital improvement plans for new acquisitions and prepare valuations of systems based on due diligence site visits and condition assessments to assist with the formulation of bids for acquisitions.</li><li>Participate in the development of engineering design and delivery processes and standards.</li><li>Provide technical expertise on engineering and operational issues and support facility condition assessments for our water/wastewater operations.</li><li>Ability to work transversally with corporate and local business units.</li></ul> Work Environment: <ul><li>Successful candidates must be willing to travel to the various business unit sites as per job requirements. </li><li>Job sites generally located within a 30-mile radius of the local office with the occasional requirement for sites that are a longer distance.</li></ul> Qualifications Education/Experience/Background: <ul><li>Bachelor's Degree in Electrical Engineering or related field, commensurate experience may be considered</li><li>Minimum 10 years of experience managing electrical design or construction projects and five (5) years of experience managing water/wastewater-specific projects including electrical upgrade projects for treatment plants, and pumping stations</li><li>Thorough working knowledge of electrical equipment associated with water infrastructure, including but not limited to transformers, generators, motor control centers, variable frequency drives, substations, capacitors, transfer switches, and both high and low-voltage equipment.</li><li>Experience leading and managing multi-faceted teams.</li></ul> Knowledge/Skills/Abilities: <ul><li>Strong project management skills (initiating, planning, executing, monitoring, controlling and closing).</li><li>Thorough working knowledge of water and wastewater Process applications.</li><li>Superior personal effectiveness skills, visible "leadership by example" utilizing participative management involving employees and teamwork whenever possible.</li><li>Strong communication, presentation and reporting skills.</li><li>Experience utilizing alternate project delivery methods (design-build, integrated project delivery) and contracting methods (guaranteed maximum price, reimbursable)</li><li>Computer skills (MS Project, Google Suite, Oracle PeopleSoft, Oracle Hyperion or other planning/performance/budgeting tools a plus).</li><li>Financial analysis skills, including budget management, ongoing assessment of project risks/opportunities and basic accounting knowledge.</li></ul> Required Certification/Licenses/Training: <ul><li>Professional Engineer License (PE) preferred. </li><li>PMP and/or Construction Management certifications a plus.</li></ul> Additional Information Pay Range: $125000 to $135000 per year. Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Sick leave - 56 hours; Observed Holidays - 11 days; Vacation - Flexible Time Off Eligible for up to 15% Annual Performance Bonus. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Senior Project Engineer - Electrical

Company Description A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. <a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a> Job Description Position Purpose: The Administrative Support Supervisor participates in assisting with a variety of complex, confidential and administrative support functions, projects, and operations related to the Customer Service team. This requires a substantial amount of tact, confidentiality, emotional maturity, independence, judgment, problem solving, decision making and initiative. The Administrative Support Supervisor is instrumental in achieving high standards of productivity and customer service excellence to internal and external customers. Primary Duties/Responsibilities: <ul><li>Customer Checks- Overseeing the batching of checks received daily from customers/banks according to different bank requirements. Assigning support agents to print paper bill stubs as necessary. QA all checks scheduled to be shipped to various banks by Fed Ex.</li><li>Returned Customer Refund Checks- Manage the investigation, disposition and updating of mailing address as necessary.</li><li>Employee Timesheets- Final approver for Customer Service teams (Call Center, Revenue Integrity, Collections (office/field), and backup the Meter shop team) Provide counseling and support to employees when corrections are needed and training to new employees.</li><li>Reporting- Daily absence notification and tracking, Login and Logout for union employees noting special comments when necessary, Tracking and reporting employee leave balances including FMLA and STD (liaison with HR, HRESC and payroll regarding employee notifications of discrepancies in paycheck or leave balances), Prepare bargaining unit overtime reporting weekly &amp; annually for departments 301, 302, 303 based on payroll reports and make available for employees review, maintain list of union employees by seniority within department. Track EHS in person classroom training attendance and submit to EHS.</li><li>Time off Requests- prepare vacation request forms for union employees annually and manage requests for specific time by union seniority. Manage vacation scheduling on google team calendars including Time off Requests for all of customer service except Meter Shop. Manage and track all other time off requests (Sick, Personal, Floating Holidays).</li><li>Letter creation- Create and manage various letters to be sent to various entities. Lead Service Line Replacement, Demolition, Meter test results, Seasonal Meter, Lead Water Test results, Lien, and others as identified.</li><li>Check Request Vouchers- Approval of VNANJ and VNATR vouchers, liaison with agencies when necessary (NJ, Jersey City, Toms River, Rahway, Manalapan, Plainsboro).</li><li>Diverted Bills- manage printing and mailing of customer bills after customer service team has reviewed and approved the bill to be sent to the customer.</li><li>Correspondence- manage the timely and accurate identification and disposition of correspondence including return mail to various Veolia departments.</li><li>Invoices- manage the accurate and timely disposition of customer service invoices for approval to management.</li><li>Expenses- process customer service expenses timely and accurately for all customer service teams.</li><li>Order supplies as needed and food for meetings.</li><li>Provide company and collective bargaining agreement direction on polices.</li><li>New employees- Submit and track Icare tickets for necessary applications and access to Veolia systems and locations. Train new employees on customer service policies including attendance, timesheet preparation, time off, general expectations and awareness of CBA.</li><li>Available Union jobs- notify customer service employees (via email) about availability of open union jobs identified to meet the 5-day notification period.</li><li>Corrective Action Reporting- prepare oral and written warnings for customer service employees regarding attendance and union absence control policy.</li><li>Provide backup support for Customer Service Supervisors and oversee staff when necessary.</li><li>First contact for facility related issues. Submit appropriate requests to Veolia Haworth team or Local Building management using Work order system.</li><li>Performs other duties and projects as assigned.</li></ul> Qualifications Education/Experience/Background: <ul><li>Bachelors Degree is preferred.</li><li>Back-office experience for a contact center is preferred.</li><li>3+ years of supervisory experience.</li><li>Utility or Telecommunication experience is preferred.</li></ul> Knowledge/Skills/Abilities: <ul><li>Proficiency with Google Apps- Gmail, Sheets, Drive, etc. Microsoft Office.</li><li>Excellent interpersonal, verbal and written communication skills.</li><li>Ability to work independently with minimal supervision.</li><li>Must be able to utilize sound judgement and decision making.</li><li>Excellent analytical problem solving and resolution skills.</li><li>Customer-oriented attitude.</li><li>Ability to work effectively and communicate with all levels of management, customers and frontline employees.</li><li>Responsible for accounts payable and purchase order requisitions through to approval stage.</li></ul> Additional Information Pay Range: $85000 to $90000 per year. Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Sick leave - 56 hours; Observed Holidays - 11 days; Vacation - Flexible Time Off Eligible for up to 10% Annual Performance Bonus. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Customer Service Support Supervisor

Company Description A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website <a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a> Job Description Targeted Annual Pay Range: Minimum of $90,000.00 to a maximum of $110,000.00 BENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. POSITION PURPOSE: Project Engineer - Commissioning of equipment and systems with Electrical focus. Must be a self-motivated, energetic professional, with experience and an understanding of building MEP systems design, construction, and commissioning of critical systems ranging in size, rating and complexity. The ideal candidate shall possess theoretical and practical knowledge in the commissioning, testing and troubleshooting of electrical systems and related controls. Candidate will be responsible for reviewing project information, executing daily field activities, maintaining project documentation, assisting the Project Manager, and providing guidance to junior engineers. This role requires technical competency and organizational skills, and is expected to work well in a team environment. PRIMARY DUTIES / RESPONSIBILITIES <ul><li>Commission electrical distribution equipment and related controls, primarily in data center environments, including HV and MV primary distribution.</li><li>Review system designs for compliance with client facility goals • Prepare plans and procedures for execution of the commissioning process.</li><li>Conduct commissioning activities from the Design Phase into the Occupation Phase, in accordance with client requirements.</li><li>Attend factory inspection and testing of equipment and document findings and recommendations.</li><li>Perform inspections of electrical equipment and contractor installation for compliance to specifications and industry best practices.</li><li>Conduct physical testing of electrical equipment and measure results using test instrumentation • Fully document all field procedures, including results, issues, and observations using online applications.</li><li>Report on electrical system performance and make technical recommendations on issues • Work with project teams to coordinate and execute field activities.</li><li>Review and comment on project documentation, plans, and schedules.</li><li>Submit and maintain daily commissioning reports as required.</li><li>Assist in the training of junior engineers.</li><li>Respond to customer inquiries in a manner that exceeds the customer's expectations</li><li>Ensure compliance with company, client, and project safety requirements.</li><li>Knowledgeable with common mechanical, and controls-related building equipment, including:<ul><li>Engine generators.</li><li>Uninterruptible power supplies &amp; battery systems.</li><li>Medium and low-voltage electrical switchgear.</li><li>PLC controls and sequences of operations.</li><li>Automatic transfer switches.</li><li>Static transfer switches.</li><li>Power distribution units.</li><li>Busways.</li><li>Grounding Systems.</li><li>Electrical monitoring systems</li></ul></li></ul> PHYSICAL REQUIREMENTS / WORK ENVIRONMENT <ul><li>Ability to walk up to 5 miles per day.</li><li>Carry up to 50 lbs.</li><li>Ability to wear required PPE daily.</li><li>Travel nationwide 50% - 75% if not assigned locally.</li></ul> Qualifications Education / Experience / Background <ul><li>BSc/MSc in Electrical Engineering with 2 or more years with mission critical project experience, or relevant and applicable industry experience.</li></ul> OR <ul><li>Minimum of 4 or more years of experience as a commissioner with mission critical project experience, or relevant and applicable industry experience</li></ul> Knowledge / Skills / Abilities <ul><li>Experience in Mission Critical facility commissioning.</li><li>Organized, detail-oriented, analytical, proactive, problem solver.</li><li>Good communication and relationship skills.</li><li>Effective written and verbal communication skills.</li><li>Ability to manage multiple tasks simultaneously and work with limited supervision.</li><li>Knowledge &amp; experience with ASHRAE commissioning guidelines preferred.</li><li>Distributed control system experience a plus.</li><li>Reasonable understanding of Building Management Systems.</li><li>Deep understanding and application of test instrumentation.</li><li>Team player and a "client-first" mentality.</li></ul> Additional Information We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Project Engineer (Electrical)

Company Description Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The Director, Customer Operations will support Veolia's customer experience vision by providing leadership and direction for the Customer Operations team in their designated regulated utility division. The incumbent will provide leadership, guidance and subject matter expertise to effectively and efficiently deliver exceptional customer service with a focus on continuous improvement, identifying and implementing operational efficiencies and defining and delivering on SLAs. Direct management of the customer service, contact center, billing, payments and collections activities for the designated regulated utility. The successful Director will continually engage in leading and inspiring internal and external teams in developing and sharing best practices. Primary Duties/Responsibilities: <ul><li> Management Supervision :<ul><li>Provide strong, dynamic leadership by setting expectations, mentoring, coaching, and guiding team members to drive performance across KPIs (employee, customer, and company).</li><li>Establish and monitor annual performance goals for direct reports and ensure that all department employees receive a performance/development review at least once a year.</li><li>Establish work procedures and processes that support company and departmental strategies, metrics, and standards.</li><li>Prioritize, plan and execute customer operations activities and processes to ensure delivery of high-quality results.</li><li>Provide guidance and performance monitoring to ensure team alignment with organizational objectives and performance targets.</li><li>Apply change management processes and tools to support adoption of new programs, including the design, development, delivery, and management of communications.</li><li>Perform workforce management (WFM) analyses, including staffing, contact volume, seasonality, AHT and call routing.</li><li>Establish and maintain a performance metrics including service level, call efficiency, abandonment rates, staffing utilization, attrition, and financial performance.</li><li>Prepare, oversee, and be accountable for departmental annual operating budgets.</li></ul></li><li> Key Account Management :<ul><li>Develop and implement strategies for managing customer accounts and resolving payment issues.</li><li>Prepare and oversee annual customer experience feedback programs and use findings to improve service in line with expectations.</li><li>Ensure customer satisfaction while maintaining KPI levels within expected guidelines.</li><li>Use data from complaints, inquiries, and feedback to improve standards and enhance communication with customers.</li><li>Partner with Operations to deliver excellent customer experiences while driving process improvements.</li><li>Communicate effectively with colleagues, internal/external customers, stakeholders, vendors/consultants, and business partners.</li></ul></li><li> Regulations/Rules/Standard Operating Processes :<ul><li>Ensure compliance with all regulatory agency (e.g., BPU), environmental, health, safety, and contractual requirements.</li><li>Act as primary liaison to regulatory commission (BPU) for resolving customer complaints and issues.</li><li>Prioritize, plan, and implement billing, payments, and collections, policies to ensure alignment with best-in-class standards.</li><li>Develop, communicate, and enforce policies, procedures, and financial controls to ensure consistent and timely customer service responses.</li><li>Continuously improve and document work processes via Standard Operating Procedures (SOPs).</li><li>Ensure compliance with internal controls and other regulatory and contractual guidelines.</li></ul></li><li> Department Improvements/Reports :<ul><li>Identify process gaps affecting customer or business efficiencies, and implement solutions.</li><li>Analyze billing, payment, receivables, and collection data to identify trends and improvement areas.</li><li>Improve and innovate operations by monitoring performance, resolving risks, completing action plans, and managing process improvements.</li><li>Improve contact center operations through performance monitoring, QA programs, risk mitigation, and system/process enhancements.</li><li>Build business cases and lead projects to enhance departmental capabilities.</li><li>Partner with peers across business units (utilities) to drive systemic improvements and standardization in delivering excellent employee and customer experiences.</li><li>Work cross-functionally with departments (Accounting, Finance, DB&amp;T, Operations, HR) on corporate initiatives to improve customer experience.</li><li>Participate in corporate projects, due diligence, and acquisition integrations.</li><li>Prepare detailed departmental operational and management reports.</li></ul></li><li> Miscellaneous :<ul><li>Actively and consistently support efforts to simplify and enhance both employee and customer experiences.</li><li>Manage relationships with key service providers to ensure compliance with contractual specifications.</li><li>Perform other duties as assigned.</li></ul></li></ul> Work Environment: <ul><li>Ability to travel when required.</li></ul> Qualifications Education/Experience/Background: <ul><li>B.S. degree in business or related field.</li><li>MBA preferred but not required.</li><li>10+ years of experience leading service operations.</li><li>10+ years of experience in a leadership role managing non-exempt/exempt employees.</li><li>Leadership experience in a union environment is desired but not required.</li></ul> Knowledge/Skills/Abilities: <ul><li>Excellent written and oral communications skills - including report writing, building and giving presentations to senior leaders.</li><li>Strong analytical, organizational, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), and planning skills.</li><li>Demonstrated ability to work both autonomously and as part of a team in a fast-paced, matrixed environment.</li><li>Working knowledge of customer information systems (CIS).</li><li>Working knowledge of Google products - sheets, docs, Gmail, - Power BI or similar tools.</li><li>Attention to detail.</li><li>Must be able to read complex operations reports, write detailed reports and prepare and deliver presentations.</li><li>Ability to analyze complex operational and technical challenges and resolve same.</li><li>Ability to interpret and explain complex regulatory requirements.</li><li>Must be able to reason, problem solve and analyze complex operational challenges and resolve same.</li><li>Must be able to learn new technological advances in water industry and train personnel.</li><li>Must be able to work under pressure and meet deadlines.</li></ul> Physical Requirements: <ul><li>Ability to sit for extended time periods.</li><li>Must be able to see clearly and hear.</li><li>Must be able to speak to give direction and converse with others.</li></ul> Additional Information Pay Range: $130000 to $145000 per year. Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Sick leave - 56 hours; Observed Holidays - 11 days; Vacation - Flexible Time Off Eligible for up to 20% Annual Performance Bonus We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Director Customer Service

Company Description A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. <a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a> Job Description Position Purpose: We are seeking an experienced Director Technology Services for our Municipal Water Regulated DB&amp;T team, to lead the strategy, implementation &amp; support of our cloud &amp; integration platform and Automation. The successful candidate will also be responsible for developing and executing forward-thinking technical strategies while driving innovative solutions, aligning IT initiatives with business goals, creating &amp; implementing technology roadmaps to guide our digital transformation efforts and lead initiatives of our AI adoption. This position requires a deep understanding of technology and its business applications. The ideal candidate will be able to balance long-term vision with practical, implementable solutions to drive the organization's technological advancement. This position facilitates collaboration within VNA as well as between VNA, the Group, Water Tech, BUs and other zones for technical assistance, technology evaluations, and implementation of optimization initiatives with focus on copy and adaptation opportunities. Primary Duties/Responsibilities: Technology Strategy <ul><li>Oversee the definition and development of core technology architecture to support the enterprise strategic vision, including the development of a medium/long-term strategic technology roadmap.</li><li>Oversee the definition and development of integration architecture standards and ensure consistency and alignment with Group integration architecture and C4E standards.</li><li>Drive technology transformation to the internal business customers, and advance seamless integrated digital experiences for both internal and external customers.</li><li>Develop and deliver automation strategy, including but not limited to expanding RPA footprint.</li><li>Deliver a strategic plan to utilize MW DB&amp;T solutions both to support internal needs for better operational and market insights and create opportunities for performance enhancement.</li><li>Develop strategies for and lead technological programs with significant impacts on the broader organization.</li><li>Influence BU and ExCom management with their digital roadmaps.</li><li>Study current and new industry trends, technologies, and software development • Align with Group technology strategy as it is applicable to MW scope.</li><li>Work with peers across MW DB&amp;T, VNA, MW T&amp;P, and globally to share best practices to Copy and Adapt.</li></ul> Technology Health <ul><li>Analyze current technology landscapes and identify areas for improvement, optimization, and innovation.</li><li>Study information processing systems to evaluate the effectiveness and make recommendations for improvement.</li><li>Drive enterprise cost savings through automation, infrastructure enhancements, and implementation of market best practices (ex. FinOps).</li><li>Lead efficient team operations that promote modernization and upgrades of MW DB&amp;T and BU/Domain systems.</li></ul> Tech Office Management <ul><li>Prepare and deliver technology-centric presentations for the BU and ExCom management.</li><li>Contribute to the yearly budget process and prioritization processes as relevant to MW DB&amp;T technology.</li><li>Encourage a dynamic, skilled technology workforce.</li><li>Conduct performance evaluations and career planning with MW DB&amp;T staff that are timely and constructive.</li><li>Mentor staff members to ensure their goals align with BU/Domain goals and the staff members' personal development goals.</li></ul> Work Environment: <ul><li>This will be a hybrid role located in either Paramus - NJ, Milwaukee - WI, Delaware or Boise - ID.</li></ul> Qualifications Education/Experience/Background: <ul><li>Bachelor's or Master's degree and at least 10 years of relevant experience building technology environments and setting strategies.</li><li>Managing of multiple teams and projects.</li><li>A track record of bringing technology-enabled efficiencies to organizations.</li></ul> Knowledge/Skills/Abilities: <ul><li>Strategic Leadership: Demonstrated ability to develop and execute long-term technical strategies aligned with business objectives and industry trends.</li><li>Technical Expertise: Deep knowledge of technologies, standards, and best practices across Water, Waste, and Energy sectors.</li><li>Business Acumen: Strong understanding of industry dynamics, market trends, and ability to translate technical initiatives into business value.</li><li>Communication Excellence: Superior ability to articulate complex technical concepts to diverse stakeholders and deliver impactful presentations.</li><li>Innovation Management: Proven capability to identify, evaluate, and implement emerging technologies and drive technological advancement.</li><li>Stakeholder Management: Expert relationship-building skills with ability to influence and collaborate across all organizational levels.</li><li>Project Leadership: Experience in managing complex technical initiatives and driving successful, measurable outcomes with advanced problem solving capabilities.</li><li>Analytical Thinking: Strong data analysis and problem-solving capabilities, with ability to derive insights from complex datasets.</li></ul> Required Certification/Licenses/Training: <ul><li>AGILE methodology (preferred)</li><li>AWS Certifications (desired)</li></ul> Physical Requirements: <ul><li>Travel up to 20% may be required.</li></ul> Additional Information Pay Range: $181000 to a maximum of $207000 Per Year. Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Sick leave - 56 hours; Observed Holidays - 11 days; Vacation - Flexible Time Off Eligible for up to 20% Annual Performance Bonus. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Director Technology Services MW Regulated DB&T

Company Description Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The Senior Planning Specialist is responsible for developing daily, weekly, monthly, and long-term work plans for the Production Support and Operations Teams, which handle the maintenance, repair, installation, and operation of all vertical assets within the VWNJ system. This involves planning and coordinating all available resources: manpower, materials, and equipment, for work performed for VWNJ and the NJ Division. While the primary role does not involve unscheduled emergency work, the specialist will assist as needed. The incumbent also maintains and updates Preventative Maintenance schedules and tasks to ensure compliance with organizational risk tolerance and regulatory requirements, and to improve workforce productivity and quality by anticipating and eliminating potential delays. In addition to planning, the Planning Specialist is also responsible for the procurement of equipment and material and inventory management. This position also works with the Data Analytics Team to review departmental KPI's. Primary Duties/Responsibilities: <ul><li>Knows aspects of jobs within Production Support and Operations well enough to be able to describe what is to be accomplished and can estimate required man-hours and resources to be allocated.</li><li>Ensuring a ready backlog of work for Operations teams with all requirements necessary for completion.</li><li>Is responsible for long-range as well as short-range planning. Long-range planning involves the regular analysis of backlog relative to available resources.</li><li>Analysis of Job Requirements.</li><li>Job Research.</li><li>Detailed Job Planning.</li><li>Job Preparation.</li><li>Job Scheduling and Coordination.</li><li>Daily Schedule Adjustment.</li><li>Development of Preventative Maintenance Plans.</li><li>Evaluate scope changes, cost trends, additional work orders and other elements.</li><li>Review departmental work schedule with supervisory staff.</li><li>Participates in the development of timetables and schedules for special projects.</li><li>Organize workload to comply with deadlines and priorities, work independently to complete routine department functions and prepare and handle confidential correspondence and reports for review by Management.</li><li>Ability to prepare written technical reports and interact effectively and diplomatically with management and/or bargaining unit employees as well as consultants, municipal officials, customers, contractors, and the general public.</li><li>Purchasing Support for equipment.</li><li>Responsible for the utilization of the EAM platform. This system tracks asset operational and financial information providing management with accurate, comprehensive and timely information regarding the status and trend of the Company operations. The collection of this information is critical in the reporting of statistical information to the NJBPU, NJDEP, rate cases, monthly preparation and review of Performance Measures and Indicators established by management as well as the Capital &amp; Expense monthly accruals.</li><li>Review with department supervisors the next week's work schedule to obtain agreement for compliance. Weekly review of performance indicators (KPI) as they relate to schedule compliance, staff utilization, efficiencies, overtime, backlog and non-value added time. The Incumbent is required to assist in the development of Key Performance Indicators (KPIs) to be reported weekly to department manager and Sr. Director.</li><li>The incumbent will assist in supervising the work of the Production Support Staff to ensure a consistent workflow, etc. Responsible for ensuring that all documentation and Veolia requirements are met and abided by for compliance purposes.</li></ul> Qualifications Education/Experience/Background: <ul><li>Bachelor's degree in business administration or related field is preferred or equivalent work experience.</li><li>Minimum of 5 years related work in operations planning is required.</li><li>Experience in Utility, Industrial and/or Manufacturing industry.</li><li>Previous supervisory experience preferred.</li><li>Experience with procurement and inventory management.</li></ul> Knowledge/Skills/Abilities: <ul><li>Familiarity with the Hexagon EAM maintenance management system is preferred. Substitute experience working with asset management systems will be acceptable.</li><li>Requires superior interpersonal and communication skills and the ability to develop and maintain good working relationships internally (management / bargaining group) as well as externally (local, county, state agencies) etc.</li><li>Excellent management and organizational skills required.</li><li>Strong knowledge of operations and maintenance within a water distribution system.</li><li>Strong knowledge in Vertical Asset Construction practices and techniques.</li><li>Ability to use and read GIS mapping software.</li><li>Ability to prioritize and work on several projects simultaneously.</li><li>Operate effectively within a team atmosphere.</li><li>Capable of shifting priorities frequently and effectively operating under pressure.</li><li>Familiar with Google Suite.</li><li>Strong basic mathematics and computer skills.</li><li>Has excellent typing skills.</li></ul> Physical Requirements: <ul><li>The employee is frequently required to stand; walk; sit; The employee must be able lift and/or move up to 25 pounds</li></ul> Additional Information Pay Rate: $85000 to $95000 per year. Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Sick leave - 56 hours; Observed Holidays - 11 days; Vacation - Flexible Time Off Eligible for up to 5% Annual Performance Bonus We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Senior Planning Specialist

Company Description Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: Performs assigned tasks within established procedures in various phases of the Customer Service Operations. Primary Duties/Responsibilities: <ul><li>Required to utilize multi-screen monitors in the daily processing of customer inquiries.</li><li>Responds to customer inquiries.</li><li>Receives inbound calls, makes outbound calls, and handles other methods (such as company websites, chats, email communication) of communication to customers pertaining to customer billing and other issues.</li><li>Prepares necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue.</li><li>Records and processes meter readings supplied by customers.</li><li>Maintains professional interactions with internal and external customers and/or departments.</li><li>Operates company systems, devices and software applications.</li><li>Performs other similar or less skilled work, as assigned.</li><li>Assists employees of a higher classification, as assigned.</li></ul> Qualifications Education/Experience/Background: <ul><li>High School Diploma/GED is required.</li></ul> Knowledge/Skills/Abilities: <ul><li>Must possess the ability to multitask.</li><li>Must possess good verbal and written communication skills.</li><li>Must possess ability to sit for extended periods of time.</li><li>Must possess oral and written communication skills, as well as auditory acuity.</li><li>Strong problem-solving skills and ability to independently follow through on tasks and projects.</li></ul> Required Certification/Licenses/Training: <ul><li>Must pass entry level test.</li></ul> Physical Requirements: <ul><li>Must be able to lift up to 30 pounds.</li></ul> Additional Information Pay Rate: $29.86 per hour. Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Customer Service Representative

Company Description Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The Manager of Meter Operations plays a crucial role in upholding Veolia's commitment to customer experience. This position involves providing leadership and direct oversight to the Meter Operations organization within the customer operations division. The incumbent is expected to optimize performance in planning and scheduling, meter reading, regulatory meter change compliance, collections, management of large and strategic meters, backflow compliance, and meter data analytics/collection for over 200,000 meter connections. Primary Duties/Responsibilities: <ul><li>Lead employees involved in the installation, maintenance, and reading of the Company's residential, commercial, and industrial metering systems. Performance management of the team will be conducted using defined key performance indicators and other relevant metrics.</li><li>Directs the activities of the Supervisor(s) who are responsible for overseeing daily department activities including the hydrant rental meter program, meter installations, meter changes, meter reading, high bill investigations, testing, maintaining the Advanced Meter Infrastructure and repairing meters.</li><li>Responsible for tracking and reporting all aspects of new service orders from the time it is released to the Meter Services Department up to and including ensuring the first bill has been generated in the billing system.</li><li>Manages the meter test benches certifications and testing activities, including the organization and utilization of meter testing data to meet regulatory requirements and drive decisions related to the company's meter assets. Provide yearly compliance reporting to the utility regulators.</li><li>Work cross-functionally with other teams across Veolia to ensure optimal management of the meter systems assets, effective appointment scheduling and service order generation, and successful account inquiries/troubleshooting.</li><li>Prioritize, plan and implement meter field services and meter data policies and procedures to ensure alignment with best-in-class standards.</li><li>Performs ordering, approving, and accurate inventory procedures for department materials.</li><li>Perform field inspections periodically from a quality control and safety (managerial safety visit) aspect for all meter related field work.</li><li>Repairing/reprogramming the automatic meter reading system as needed.</li><li>Investigates and resolves routine problems with plumbers, contractors and customers.</li><li>Develops and monitors meter reading schedules to ensure all cycles are read timely and within appropriate bill windows in the company's billing system, while minimizing estimated reads.</li><li>The incumbent ensures that all activities are carried out efficiently and in accordance with standards and regulations set forth by management and our utility regulators.</li><li>Consults with the Supervisor(s) regarding department operations and objectives, personally resolving significant or complex problems/escalations and when required, personally inspecting department projects. Working with the supervisor, the incumbent develops and closely monitors workforce efficiency usage plans on a monthly and yearly basis.</li><li>Works closely with other departments across Veolia to ensure all operational technologies and processes are in place and functioning appropriately.</li><li>Manages and holds accountable outside contractors hired to install meters for compliance or automatic meter reading devices.</li><li>The Manager prepares budgets and submits periodic reports on a daily, monthly, quarterly and yearly basis.</li><li>Ensures that proper attention is given to meter installations requiring special instructions. The incumbent may also become personally involved in situations where service has been interrupted to major accounts or situations affecting a substantial amount of customers.</li><li>Responsible for maintaining an adequate inventory of small and large domestic meters, installations, changing, repairing and testing of large meters, servicing of fire meters and preparation and submission of required reports.</li><li>Responsible for the meter aged compliance program and the large/strategic meter change out programs. These programs require the changing of meters of certain sizes at specified time intervals.</li><li>Ensures that all staff receive adequate training in job skills and safety. Meets monthly with staff to ensure adequate communication and alignment in the meter department.</li><li>In partnership with the Revenue Assurance team, the incumbent remains abreast of new products, equipment and techniques in the meter field and makes recommendations for updating or improving existing equipment. In this regard, the incumbent meets with representatives from various manufacturers and other water companies.</li><li>Oversees a team that manages emergency field visits after hours. May be required to go out in the field to support and resolve emergency situations.</li><li>Manage and review all meter related reporting and metrics.</li><li>Maintains understanding of the cross-connection control program, to ensure backflow devices for required customer meter installations.</li><li>Works closely with the new business department to ensure proper installation of new sets and sees the process through from start to finish.</li><li>Assist and provide support, testing and materials to other meter departments across the New Jersey division.</li><li>Collaborates with transportation, system maintenance, engineering and construction departments to align operations and coordinate special projects</li><li>Responsible for deploying initiatives that help reduce non-revenue water.</li><li>As requested, manages other initiatives such as, but not limited to, system enhancement projects, new program implementation etc.</li></ul> Work Environment: <ul><li>Some travel will be required.</li></ul> Qualifications Education/Experience/Background: <ul><li>B.S. degree in business or related field, MBA preferred.</li><li>10+ years of experience leading service operations.</li><li>Experience managing in a union environment is beneficial.</li></ul> Knowledge/Skills/Abilities: <ul><li>Knowledge of meter changes, plumbing, operations, repair as well as backflow prevention devices preferred.</li><li>Excellent interpersonal and organizational skills</li><li>Demonstrated ability to work both autonomously and as part of a team in a fast-paced, matrixed environment.</li><li>Working knowledge of workforce management tools and technology.</li><li>Working knowledge of customer information systems (CIS).</li><li>Working knowledge of Google products - Sheets, Docs, Gmail, - Power BI or similar tools.</li><li>Strong analytical skills, expert-level written and verbal communication skills, and attention to detail.</li><li>Ability to synthesize data and translate insight into relevant usable actionable strategic and tactical recommendations.</li><li>Ability to prepare written technical reports and interact effectively and diplomatically with management and / or bargaining unit employees as well as regulators, consultants, municipal officials, health officers, customers, contractors, and the general public.</li></ul> Required Certification/Licenses/Training: <ul><li>Valid state driver's license required.</li></ul> Physical Requirements: <ul><li>Must be able to lift up to 50 lbs.</li><li>Must be able to climb, walk, kneel, sit and stand.</li></ul> Additional Information Pay Range: $110000 to $115000 annually Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Sick leave - 56 hours; Observed Holidays - 11 days; Vacation - Flexible Time Off Eligible for up to 15% Annual Performance Bonus. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Meter Operations Manager

Company Description Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The Senior Director, Legal Operations leads a team of paralegals and administrative professionals who support Veolia North America's Legal Department. This position is responsible for (i) providing strategic oversight of business processes and activities to ensure efficient operation of the Legal Department, and (ii) managing the paralegals and other paraprofessionals who support the BU legal teams (Regulated Utility, Contract Operations, ESS/Hazardous Waste, Sustainable Industries and Buildings, and Canada) and the Central legal teams (M&amp;A, Litigation, Employment and Privacy). This role requires strategic planning, financial management, project management, and technology portfolio investment expertise in order to improve efficiency and streamline legal processes. It also requires a significant level of coordination with other departments (e.g., IT, Procurement, Finance) and an understanding of the role of the Legal Department within the Company. Primary Duties/Responsibilities: <ul><li>Develop and implement legal operations strategies to improve efficiency and effectiveness. Collaborate with EVP &amp; General Counsel to create a long-term strategy that aligns with the organization's goals and metrics.</li><li>Manage the legal department's outside counsel spend and related financial reporting.</li><li>Manage relationships with external vendors and service providers.. Coordinate with Procurement to secure optimal pricing on commercial contracts and law firm rates. Manage relationships with legal vendors and outside counsel.</li><li>Evaluate, implement, and optimize technology solutions to improve Legal Department operations. Help legal team members learn how to use technology platforms, and continuously monitor the current legal tech stack to ensure tools are being used and making a meaningful impact.</li><li>Streamline billing processes and improve Legal department efficiency.</li><li>Provide data-driven insights and reporting to the General Counsel and legal team.</li><li>Train new hires, maintain a talent pipeline, and facilitate advancement.</li><li>Lead and mentor a team of legal operations professionals and paralegal staff.</li><li>Develop strong relationships with Business Unit and Function leaders, as well as with other stakeholders within the Company.</li><li>Be professional when interacting with multiple stakeholders on complex legal matters.</li><li>Stay informed and promote compliance with corporate policies and procedures.</li><li>Collaborate with Legal Department staff on matters involving new projects and provide advice and strategic support as needed.</li><li>Promote the Legal Department's brand as a "strategic business partner" to executive and senior leadership; establish strong relationships with internal stakeholders - think "big picture" (beyond the legal and contract issues and connect the dots across the organization).</li><li>Support the General Counsel on critical matters as they arise within the Company.</li><li>Plan, prepare, coordinate strategy meeting for the legal team.</li><li>Actively participate in Legal Department activities as a team player.</li></ul> Qualifications Education/Experience/Background: <ul><li>Bachelor's Degree and/or Paralegal Certificate.</li><li>Minimum of 15 years of relevant work experience in legal field.</li><li>Prior law firm work experience or in-house legal department experience is preferred.</li><li>Strong understanding of legal technology and software solutions.</li><li>Excellent project management and organizational skills.</li><li>Proven ability to manage legal spend and financial reporting.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Leadership experience with the ability to mentor and develop a team.</li></ul> Knowledge/Skills/Abilities: <ul><li>Experience with contract management systems, e-billing, and legal research platforms.</li><li>Knowledge of legal industry best practices and trends.</li><li>Experience with legal project management or process improvement methodologies.</li><li>Adept at working with minimal supervision on multiple time-sensitive projects and dealing directly with business leaders, senior management and finance, accounting and tax professionals.</li><li>Excellent interpersonal skills, with an ability to interface with employees at all levels within the organization by virtue of professional competence, personal integrity, and personal style.</li><li>Ability to adapt to an evolving regulatory and business environment.</li><li>Work responsibly and with integrity.</li></ul> Required Certification/Licenses/Training: <ul><li>Bachelor's Degree and/or Paralegal Certificate.</li><li>Proficiency in LexisNexis, Google Workspace, Microsoft Office, e-Billing tool.</li><li>General technology and agility.</li></ul> Physical Requirements: <ul><li>The position requires some travel.</li></ul> Additional Information Pay Range: $140000 to $175000 Per Year. Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Sick leave - 56 hours; Observed Holidays - 11 days; Vacation - Flexible Time Off Eligible for up to 30% Annual Performance Bonus. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

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