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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Services (GS) team is comprised of several interconnected business units which collectively provide service on a global scale, playing a central role in helping American Express&nbsp;achieve its vision of being the world’s most respected service brand. As part of GS, the Global Credit and Fraud Operations (GCFO) organization plays a vital role in providing the world’s best customer experience over various cardmember journeys from new acquisitions to Credit &amp; Collections, ensuring we protect the company’s assets &amp; brand.&nbsp;As part of GCFO, Global Fraud oversees the end-to-end management of Fraud &amp; Authorization Servicing and Claims processing worldwide. Our mission is to ensure every interaction is managed with precision, care, and an unwavering commitment to protecting both our customers and our company.We are seeking a dynamic and strategic colleague to serve as Vice President of Global Fraud, with a focus on US Fraud Servicing and claim processing. This leader will play a pivotal role in shaping and executing our global fraud strategy, ensuring regulatory compliance, optimizing claim operations, and delivering exceptional outcomes for our customers. The ideal candidate will have deep expertise in fraud regulations, a proven ability to lead large-scale global teams, and the vision to inspire and motivate organizations across multiple geographies.Roles &amp; ResponsibilitiesDevelop and drive the global fraud claims strategy, ensuring operational excellence and alignment with enterprise risk management and customer experience objectives.Oversee the end-to-end process for fraud claims, including intake, investigation, and resolution; design policies and frameworks that balance risk mitigation, efficiency, and customer satisfaction.Ensure adherence to all regulatory and industry requirements related to fraud claims; partner closely with Legal, Compliance, and Risk teams to stay ahead of regulatory changes.Lead a customer-first approach by creating processes that resolve claims efficiently, transparently, and in ways that reinforce customer trust.Drive innovation, automation, and process improvements to strengthen scalability, accuracy, and efficiency.Lead, inspire, and develop large, diverse, and geographically distributed teams; foster a culture of accountability, collaboration, and continuous improvement.Work in partnership with Product, Technology, Operations, and Business Unit leaders to deliver integrated fraud solutions and support enterprise growth.Use analytics and reporting to identify fraud trends, evaluate performance, and shape proactive prevention strategies.Responsible for running a multimillion budget and influencing decisions on capabilities and technology investments, minimizing losses and maximizing collections while improving margins.Partner with the Colleague Experience Group (CEG) and Training teams to build recruitment and retention strategies for talent.Leverage market insights and external trends to strengthen Global Fraud operations strategies, ensuring we continue to be proactive and stay on top of emerging trends.Qualifications10+ years of fraud management, financial services, or related experience, including at least 8 years in leadership roles.In-depth knowledge of fraud regulations, claims processes, and compliance requirements across US.Proven success in leading and scaling complex, large-scale, global teams.Proven ability to manage multiple priorities in a fast-paced, evolving environment.Track record of enhancing customer experience through process transformation and operational excellence.Inspirational leader with the ability to engage, motivate, and develop talent at all levels.Self-starter, comfortable with ambiguity and a quick learner with ability to adapt to new situations.Clear and effective communication skills across all levels and be able to communicate across all mediums i.e. verbal, written and ability to craft clear, compelling story telling through Power Point.Bachelor’s degree requiredEmployment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Vice President, Global Fraud Servicing Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Credit and Fraud Risk (CFR) Organization within American Express helps drive profitable business growth by reducing the credit &amp; fraud risk and maintaining our customers’ confidence in the security of the products. It utilizes an array of tools and ever-evolving technology to detect and combat risk, minimize the disruption of good spending, and provide world class customer experience. The Digital Risk Products &amp; Data Strategy (RPDS) team within CFR is the backbone of all risk decisions and helps in building digital software products for risk management across customer lifecycle i.e., Onboarding, Credit Underwriting, Authorizations, Collections across card &amp; non card business globally.As a part of this team, you’ll work with the industry’s best talent to create thoughtful and innovative risk products that advance our market share and the way we do business. If you are interested in building innovative digital risk products, can translate our business needs into remarkable solutions and if this energizes you, you should consider career in Risk Products team.Job responsibilities:<ul><li>Develop next generation software products and solutions to solve risk management needs using latest tools and technologies.</li><li>Collaborate with multiple risk strategy partners, technology teams and other product teams to build &amp; iterate on products.</li><li>Drive global, reusable &amp; configurable design, rule authoring, testing, integration, and product launch using low-code tools.</li><li>Work in a scrum team environment with Scrum Master, Product Owner and peers to design, develop and implement business logic.</li><li>Identify &amp; implement Product &amp; Process simplification opportunities.</li><li>Deliver prioritized functional and non-functional roadmap as per aligned timelines &amp; good quality.</li></ul>Qualification &amp; skill set required:<ul><li>Ability to drive project deliverables to achieve business results.</li><li>Ability to work effectively in a team environment.</li><li>Strong communication &amp; interpersonal skills.</li><li>Ability to learn quickly and work independently with sophisticated, unstructured initiatives.</li><li>Customer-centered design approach and experience developing software products or services in partnership with different business partners globally.</li><li>Experience in prototyping, iterative development, Scaled Agile Framework, and principles is a plus.</li><li>Knowledge of SQL, Java, MS Office – PowerPoint, Excel.</li><li>Knowledge of SAS, Hive, Yellow Brick, or Python is a plus.</li><li>Bachelors in a relevant field. Master’s is a plus.</li><li>1-2 years of experience in product development, or a related field.</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Associate - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Amex’s Risk Management capabilities are at the core of delivering the superior customer experience while managing credit and fraud losses at lowest levels in the industry. With our mix of assets like closed-loop data, machine learning models, underwriting techniques on a modern technology stack we are re-imagining how payment experiences &amp; risk management converge in a more modern, digital and connected world.&nbsp;In order to deliver on the vision, the Risk Products &amp; Data Strategy (RPDS) team is driving the roadmap for modernizing risk platforms while enabling new business capabilities. Modernizing the Authorizations platform is a key strategic imperative to uplift an aging infrastructure and provide new capabilities to enable rapid innovation and growth.&nbsp;&nbsp;This role combines the responsibilities of a Product Manager and a Product Owner.The Product Manager leads transformation of risk systems, plays a central role in detailing the blueprint, and works in close partnership with stakeholders in RPDS, as well as external experts, to arrive at the best design/solution and oversee its execution. This is a stakeholder facing role that is responsible for process vision and roadmap, customer experience, business architecture, capturing and grooming requirements, prioritization, status tracking and reporting, defining process SLAs and controls.The RPDS Product Owner team is responsible for owning the fraud and risk aspects of new product launches and updates to current offerings. To accomplish this, the RPDS Product Owner team partners with Global Risk Technologies as well as the Product teams, Strategy partners, and Enterprise Architects (Data/Enterprise/Technical), and works with managers and directors to design solutions and strategies using predictive models and strategies for Amex Card and Non-Card products. They collaborate with partners on other Risk teams, Marketing, Finance, Global Servicing Network, Legal/Compliance, Banking, and Technology to create world-class analytical capabilities and solutions to minimize credit and fraud risk and improve customer experience.Qualifications<ul><li>Deep and broad expertise in consumer or commercial risk management encompassing knowledge of processes and systems</li><li>Ability to build strong relationships, operate effectively within large cross-functional teams, and influence business partners to drive transformational change</li><li>Ability to communicate and interact effectively with internal and external stakeholders at all levels</li><li>Demonstrated ability to think outside the box and design industry leading solutions</li><li>Understanding of Scaled Agile (SAFe) principles and experience effectively managing a backlog of competing initiatives desirable</li><li>Knowledge of fraud authorization, credit bureau, decision science models or experience in another core fraud risk management function and/or knowledge of Amex data and risk technology platforms preferred</li><li>High degree of organization, individual initiative and personal accountability</li><li>An ability to solve complex problems and a highly analytical approach</li><li>Risk Capabilities experience is highly desired</li><li>Bachelor’s degree in computer science/technology/engineering/business management or related field is mandatory</li></ul>Preferred Qualifications<ul><li>4+ years of product management/ownership or product development experience developing fraud management products&nbsp;</li><li>A strong product mindset, proactive communication and a collaborative spirit.</li><li>Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment</li><li>Master’s Degree (or comparable experience) in management, computer science, engineering or a related discipline is ideal</li><li>Experience working on Banking Product Management is a plus.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Enterprise Comm’s &amp; Mar-Tech Experiences (ECMX) team is a Marketing Centre of Excellence formed to support business units across the enterprise and sits within the Membership Portfolio Services Group (MPS). This role will support the ECMX organization and is responsible for growing the American Express brand in more than 150 countries around the world.This team will play a critical role in creating best in class experience for for segmentation, targeting, eligibility of marketing offers across multiple channels using Adobe Products such as AEP, AJO, CJA etc. In this role you will own the product roadmap and strategic vision. You will partner with colleagues in Product, Engineering, and the Business to inform and drive forward the product roadmap.An ideal candidate will be interested in product management, technology modernization, and Mar-Tech Products. The candidate should be a quick-learner, curious problem solver and adept at working in a fast-paced environment.Responsibilities:<ul><li>Actively collaborate with other Product Managers, Product Owners, Marketing, Operations, Engineering and other key stakeholders to push forward and execute long term initiatives.</li><li>Coordinate cross-business unit initiatives and management to support new products and/or capabilities by serving as the liaison between marketing and technology.</li><li>Develop the Segmentation, Targeting &amp; Eligibility product roadmap and define timelines for future features and capabilities.</li><li>Prioritize feature backlog, user stories according to defined outcomes and key results.</li><li>Converting market needs into clearly defined and actionable requirement.</li><li>Create &amp; maintain Product Documentation.</li><li>Train users on the new launched products &amp; create user documentation.&nbsp;&nbsp;</li><li>Conduct research and support the implementation of new and products &amp; functionalities.Qualifications:</li><li>2+ years of Product Management experience.</li><li>Experience with Adobe CDP (Customer Data Platform), Adobe Journey Optimizer &amp; Campaign Journey Analytics or Martech ecosystem/platforms will be a plus.</li><li>Strong product ownership and development experience.</li><li>Excellent organizational skills including attention to detail, handling, and prioritization of multiple priorities, managing tight timelines.</li><li>Experience on one or more teams using Agile software development process such as Scrum or Kanban. SAFe training and certification a plus.</li><li>Ability to translate technical terminology to business partners and business requirements to technology partners.</li><li>Excellent communication skills (written and verbal) &amp; relationship building skills.</li><li>Strong work ethic with a global mindset.</li><li>Ability to work independently and within a team; good communication skills with a "can do" attitude toward creative problem solving.</li><li>Self-starter and able to connect dots to understand how their work fits into the broader organization.</li><li>UI/UX experience will be a plus.</li></ul>Approach:<ul><li>You are solution-oriented, results-driven, and show up with passion and enthusiasm. You are comfortable working in an innovative and fast-paced environment – you are a self-starter, organized, appreciate the details, and hold yourself accountable for delivery.</li><li>You have excellent business and technical communication skills with the ability to engage, influence, and inspire to drive disciplined collaboration and alignment – you know how to get the best from large, cross-functional teams.</li><li>You make sound decisions, even in the absence of complete information. You rely on a mixture of analysis, wisdom, experience, and judgment when making decisions using appropriate decision-making criteria and principles.</li><li>You are curious with an Enterprise mindset – you connect the dots, and you ask impactful questions. You are not consensus-driven; you thoughtfully, respectfully, and confidently challenge ideas you disagree with.</li><li>You care about your users. You strive to build and deliver solutions that meet customer expectations while balancing product and engineering best practices.</li><li>You care about your team. You create opportunities for your team to lead and grow through a focus on feedback, development, and accountability. You value and contribute to team culture and foster a sense of belonging.</li><li>You have a positive attitude and maintain a sense of humor in the face of challenges and/or setbacks.</li></ul>Salary Range: $87,500 to $120,000 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;Global Merchant &amp; Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally. Network &amp; Acquirer Solutions (NAS) within GMNS drives the development of new payment services and products for the American Express Global Network Issuers, Acquirers and Merchants and is responsible for the operation of the payment network, safely and securely processing more than ~$1.6 trillion in transaction volume globally each year. The Acquirer Transaction Capabilities team within the NAS organization is at the tip of the spear of the proprietary transaction process. We power billions of transactions resulting in merchants being paid and continuing to welcome American Express cardmembers and their cards.&nbsp;About the roleReporting to the Director of Submissions, the Senior Manager, Digital Product Management will be responsible for delivering the modernization of the Submissions Product driving our transaction processing. This role is part of a broader team that provides the digital tools, insights and support to help merchants of all sizes manage every aspect of their American Express relationship securely and efficiently. The Senior Manager, Digital Product Management, has ultimate responsibility for delivering the product backlog working with business, markets, compliance, design and engineering to realize the product vision driving a well-managed development roadmap with set release cycles.&nbsp; You will work among high performing product, process, and engineering teams obsessed with problem solving. You will have a passion to drill down to the core problem statement for our customers and offer digital solutions. Working with our partners you will develop Capability roadmaps and prioritize features that optimize shareholder value while solving customer problems. You enjoy being challenged in a fun, collaborative, diverse, and inclusive team environment.Key Job Responsibilities:·Define product vision, strategy &amp; roadmap understanding end user needs·Continuously engage with partners and stakeholders to review growth &nbsp; &nbsp; &nbsp;opportunities for the product·Leverage quantitative and qualitative data to understand customer behavior to drive informed product decisions·Demonstrate learning agility, ability to make decisions quickly and with the highest level of integrity·Extensive experience developing new product concepts, managing a complex backlog, and working closely with scrum teams to assess development feasibility·Managing the product life cycle from strategic planning to tactical execution closely partnering with business, design and engineering teams·Define OKRs, collect and report product metrics that are clear and concise to articulate the impact of decisions and growth projections·Partner closely with Technologies to translate Business requirements into solutions that meet customers’ needs.·Work closely with your partners and colleagues to create and maintain a feature backlog·Assess value, develop use cases and prioritize features and user stories to ensure that work focuses on those with maximum value that are aligned with the product strategy·Craft high quality user stories with robust acceptance criteria·Take a leading role in the iteration planning and product release plans, creating clear sprint/increment goals·Take a leading role in delivery of features as they progress through the development lifecycle, mitigating impediments and tracking completion against sprint/increment goals·In-depth knowledge of Agile processes and principles: backlog refinement, sprint planning, writing user stories, MVP, sprint demos·Keep up to date with industry, competitor, Agile/SAFe methodologies and new trends·Create and implement go to market strategy working with all stakeholdersMinimum Qualifications:·5+ years’ experience as a product owner or manager within a user-centric, digital product development team·Ability to analyze user experience metrics to determine priorities, opportunities, and issues with product·Experience building digital products·Exceptional interpersonal, leadership and influencing skills with the ability to build positive relationships, and influence decisions with a variety of cross-functional stakeholders (business, engineering, compliance, etc.,)·Excellent written and verbal communication skills·Highly organized with a can-do attitude·Ability to put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues &amp; shareholders·Demonstrated teamwork and excellent collaboration skills·Demonstrated ability to self-start, carve opportunities out of ambiguity and operate with a high degree of independence·Experience with Agile methodologies including Scrum, Kanban and SAFe·Demonstrated ability to adapt and lead through changing and conflicting priorities - Self-starter who is highly comfortable with ambiguitySalary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:·Competitive base salaries&nbsp;·Bonus incentives&nbsp;·6% Company Match on retirement savings plan&nbsp;·Free financial coaching and financial well-being support&nbsp;·Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;·Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;·20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;·Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;·Free and confidential counseling support through our Healthy Minds program&nbsp;·Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role? This role is part of the Global Services- Strategy &amp; Integration team and will be responsible defining the treatment strategies used to support US Credit Customers in resolving difficult financial situations. The successful candidate will support development and realization of our next generation of Credit strategies. Optimally identifying and balancing multiple strategic and analytical projects from conceptualization through implementation. The role requires effective collaboration with Senior Leaders and Business Partners across American Express.Responsibilities Include: •&nbsp;&nbsp;&nbsp;&nbsp;Provide Strategy support to POA next generation Credit capabilities •&nbsp;&nbsp;&nbsp;&nbsp;Provide strategy support to seamlessly integrate new capabilities and tools into the operations environment •&nbsp;&nbsp;&nbsp;&nbsp;Improve ability and execution to collect&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Provide analytical support for production management and lead treatment tool (e.g. FRP) strategy (partner with CFR) •&nbsp;&nbsp;&nbsp;&nbsp;Provide strategy support to design/revise strategy in compliance with regulatory requirements •&nbsp;&nbsp;&nbsp;&nbsp;Provide strategy support on any MAP/CAP/Risk event •&nbsp;&nbsp;&nbsp;&nbsp;Work with collections organization, product business owners, CFR, and capabilities to ensure seamless implementation for new products and changes to existing productsMinimum Qualifications: •&nbsp;&nbsp;&nbsp;&nbsp;Strong quantitative analytical skills and conceptual thinking skills and experiences •&nbsp;&nbsp;&nbsp;&nbsp;Strong ability to develop optimal strategy that is both effective and operationally feasible •&nbsp;&nbsp;&nbsp;&nbsp;Strong credit and collection operations background and experience in placement, portfolio optimization and segmentation strategies •&nbsp;&nbsp;&nbsp;&nbsp;Strong communication skills combined with an ability to interact effectively with senior leaders, and business partners •&nbsp;&nbsp;&nbsp;&nbsp;Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;7+ years of combined professional experience in strategy development, process engineering and/or transformation, project management •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor's degree in Business Administration, Information Systems, Engineering, or related field required;Preferred Qualifications:&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Master's degree preferred •&nbsp;&nbsp;&nbsp;&nbsp;Strong working knowledge of Credit and Collections servicing preferred Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Manager-Strategic Planning

Department: Office Administration 
About Us:
Ballard Spahr is a renowned national law firm with more than 750 lawyers across 18 offices in the United States. A career at Ballard Spahr offers a diverse group of mentors, colleagues, and friends, and strong leadership that provides support and encouragement for career growth.
Join our dynamic team as the Office Administrator for our Phoenix office, which includes over 30 lawyers. Reporting to the Chief of Real Estate and Office Operations, you will manage support staff, oversee office services and facilities, and lead key initiatives for both the firm and office. You will collaborate with a talented management team-including Administrators from other offices and chiefs from various administrative departments-and engage daily with lawyers and professionals in a stimulating, rewarding environment. We are seeking a leader who excels at creative thinking, problem-solving, and driving positive change.
Apply now to make a meaningful impact! This position is primarily on site, with flexibility to work remotely periodically.
Why Join Us?
<ul>
<li>Innovative Work Environment: Become part of a forward-thinking firm that enjoys substantial support and visibility from the firm's executive leadership.</li>
<li>Professional Development: Take advantage of continuous learning opportunities and avenues for career growth.</li>
<li>Inclusion: Join a Business Resource Group and share cultural, experiential, or job-related interests, experiences, and/or backgrounds.</li>
<li>Impactful Contributions: Play a pivotal role in developing industry-leading solutions that make a significant difference in legal practice and client service. </li>
</ul>
Your Role: 
As the Office Administrator in our Phoenix office, your responsibilities include but are not limited to:
<ul>
<li>Creating and executing systems, processes, policies, and procedures for all aspects of office operations</li>
<li>Creating and monitoring the office's budget</li>
<li>Overseeing space utilization, facilities management, and construction projects</li>
<li>Coordinating and supervising office event planning and execution</li>
<li>Managing community engagement activities, including charitable giving campaigns and community service initiatives</li>
<li>Supporting the Office Managing Partner on office initiatives</li>
</ul>
What We're Looking For:
<ul>
<li>Leadership: Guide, influence, and inspire individuals to achieve shared objectives.</li>
<li>Growth Mindset: Self-motivated with a passion for continuous learning and problem-solving.</li>
<li>Communication: Strong verbal and written communication abilities.</li>
<li>Detail-Oriented: Keen attention to detail with the ability to manage multiple priorities and deadlines independently.</li>
</ul>
Required Experience:
A bachelor's degree and prior experience in a law firm or other professional services environment are required. Qualified candidates will possess strong leadership, organizational, client service, and oral and written communication skills. Candidates should also have experience in facilities management, budget planning and control, project management, as well as personnel management and development.
Ballard Spahr offers an excellent benefits package. A summary of available benefits can be found <a href="https://www.ballardspahr.com/careers/staff" target="_blank">here</a> in the Careers section of the firm's website.
Ready to Grow with Us?
If you are ready to play a vital role in the Firm's success, we encourage you to apply and be a part of our commitment to excellence.
At Ballard Spahr, we believe that our skills, perspectives, and backgrounds drive innovation and excellence, while our unique culture fosters collaboration and success. Our culture of thriving together forms the cornerstone of how we deliver exceptional service and position our firm for a strong future. We welcome and encourage applicants from all backgrounds to apply.
Ballard Spahr is an equal opportunity employer. We offer equal consideration to all qualified applicants, regardless of race, ethnicity, religion, age, national origin, handicap or disability, citizenship, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity and expression, transgender status, sex stereotyping, genetic information, ancestry, veteran status or any other category protected by applicable law.
The firm is not accepting resumes from search firms for this position.

Ballard Spahr LLP

Office Administrator

Job OverviewReports To: Senior Executive Assistant dotted line to CFOLocation:Remote — must be based in Pacific or Mountain Time ZonePosition Overview:The Executive Assistant provides high-level administrative support to the Chief Financial Officer (CFO), Chief Information Officer (CIO), and SVP, Client Services &amp; Portfolio Management. This role requires agility in navigating shifting priorities within a dynamic, fast-paced environment, while exercising discretion, organization, and attention to detail. In addition to direct executive support, the Executive Assistant partners closely with the Senior Executive Assistant to drive alignment, coordination, and seamless support across the Office of the CEO. The role also plays an integral part in strengthening cross-team collaboration within the Leadership Teams through planning and execution of key meetings, initiatives, and engagement events.Key Responsibilities:<ul><li>Oversee complex calendar management, coordinating internal and external meetings across multiple time zones, and accommodating last-minute changes and urgent business needs as required.</li><li>Coordinate travel arrangements, itineraries, and on-the-ground logistics, ensuring seamless transitions between meetings, events, and locations.</li><li>Serve as a professional point of contact between executives, internal teams, and external stakeholders.</li><li>Support the planning and execution of executive and leadership events, including venue coordination, catering, travel, and onsite logistics, ensuring smooth delivery and professional, engaging participant experience.</li><li>Process and reconcile expense reports in compliance with company policies.</li><li>Collaborate with the Senior Executive Assistant to align priorities, share knowledge, and ensure consistent support across Executive and Senior Leadership teams.</li><li>Prepare, edit and finalize materials, presentations, and agendas in coordination with the Senior Executive Assistant.</li><li>Maintain and update confidential records, files, and databases.</li><li>Support the Senior Executive Assistant by helping maintain and evolve the EA playbook and standardized practices to ensure seamless, consistent executive support, and play a role in fostering an engaged EA community.</li><li>Contribute to special projects and initiatives in support of ELT members, working closely with the Senior Executive Assistant to ensure timely progress and successful outcomes.</li><li>Partner with the Senior Executive Assistant on Phoenix office operations, including supply ordering, hoteling office reservations, and logistical oversight, to ensure the office space runs smoothly and efficiently.</li><li>Serve as a reliable backup to the Senior Executive Assistant, stepping in to ensure continuity of executive and leadership support during absences or periods of high demand.</li></ul>Qualifications:<ul><li>Associates degree preferred or equivalent combination of education and experience.</li><li>3-5 years’ administrative support experience supporting C-level or VP level executives.</li><li>Strong organizational and time management skills with ability to prioritize competing demands.</li><li>Excellent written and verbal communication skills.</li><li>High degree of professionalism and discretion in handling confidential information.</li><li>Advanced proficiency in Microsoft Office Suite, Google Suite, and collaboration tools (Teams, Zoom).</li><li>Proven ability to work independently, anticipate needs, and take initiative.</li><li>Experience assisting in event planning, particularly executive or leadership meetings and offsites, is highly preferred.</li></ul>Key Competencies:<ul><li>Executive Support Excellence</li><li>Calendar, Travel, and Meeting Management</li><li>Adaptability and Agility in Managing Change and Shifting Priorities</li><li>Effective Multitasking in a Fast-Paced Environment</li><li>Communication &amp; Professional Correspondence</li><li>Collaboration and Relationship Building</li><li>Strategic Prioritization &amp; Problem Solving</li><li>Technology &amp; Systems Proficiency</li></ul>tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

tango

Executive Assistant

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie?As a Server at Texas Roadhouse, get ready to smile, serve up some fresh-baked bread, and create a legendary dining experience our guests will never forget. Bring your friendly energy, enthusiasm, and willingness to learn.Apply now, no experience required. We will teach you everything you need to know!What’s in it for you? We’re glad you asked.<ul><li>Pay – Our restaurants are busy. You can make great money and have fun. Plus, we pay weekly.</li><li>Flexibility – We know you have other commitments outside of work, and we respect that. Our schedules offer hours that work for you.</li><li>People – You’ll be part of a team that is full of hard-working folks you’ll enjoy working with. Together, we will wow our guests with the Legendary Service they’ve come to expect from Texas Roadhouse. You’re never on your own when you’re working with us.</li><li>Opportunity – Learning now can pay off later in promotions and growth for your career. We often promote from within, and our legendary training and development programs can help you grow with us.</li></ul>Wherever you are in life, we have a health and wellness package to meet your needs. Check out our benefits page at BecomeaRoadie.com/benefits/ for more details.We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally protected status. We encourage and welcome all applicants to apply.

Texas Roadhouse

Server

POSITION SUMMARY:Responsible for electronically processing a high volume of loan applications and guarantees, financial aid applications, COD grant payment data, and other financial aid information. Incumbent must assure that the South University philosophy: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and environment which is conducive to innovation, positive thinking and expansion is considered in carrying out the duties and responsibilities of this position.This position offers a hybrid remote work arrangement.&nbsp;KEY JOB ELEMENTS:<ul><li>Award student financial aid based on student funding plan. This includes Title IV loans, Pell, and FSEOG.</li><li>Award Institutional grants based on MOU</li><li>Award Employee Tuition Assistance vouchers</li><li>Review ISIRs for conflicting information.</li><li>Perform Verification on ISIRs received</li><li>Clear C-codes on ISIR</li><li>Review Post Screen ISIRs</li><li>Process Late Disbursements</li><li>Process Transfer Monitor Alert</li><li>Import and Export COD, NSLDS, and CPS files using EdConnect</li><li>Resolve COD origination Rejects</li><li>Resolve validation rejects</li><li>Perform Daily batching of Funds</li><li>Perform Daily Posting of Funds</li><li>Perform Return of Title IV calculation</li><li>Perform Institutional Refund Calculation</li><li>Review accounts for Canceled students</li><li>Review and Award Pell based on Enrollment level after the term starts&nbsp;</li><li>Email Initial and Secondary Education plans for VA students</li></ul>REQUIREMENTS:&nbsp;<ul><li>Associate's degree in accounting or finance OR 7 years of financial aid experience.</li><li>Two or more years of support experience in a key data entry role, preferably in a Financial Aid office.</li><li>Knowledge of CARS, CampusVue, Lawson or similar is helpful, although the ability to learn new software may substitute.</li><li>Knowledge of Title IV regulations relating to student loan processing preferred.</li><li>Excellent written and verbal communication skills.</li><li>Strong interpersonal skills with both executive and school staff populations.</li><li>Superior organization, prioritization, self-motivation, and problem resolution skills.</li><li>Comfort in computing environment; high level of proficiency in word processing and spreadsheet software.</li><li>Proficiency in all Microsoft Office Applications, experience with CARS system or CampusVue and Department of Education Software, preferred</li><li>Ability to complete work in a timely fashion in accordance with federal regulations.</li><li>Ability to learn new software packages quickly and with minimal support.</li><li>Ability to listen to customers (e.g. staff, etc.) and to understand and respond positively to their requests.</li><li>Ability to work without close supervision and to set one's own priorities.</li></ul>ENVIRONMENT:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.&nbsp;While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, via video conference, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess.&nbsp;&nbsp;&nbsp;&nbsp;South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures, and perspectives can thrive.JobFamilyAll PositionsEducationLevelHigh SchoolTelecommutePercentage50

530 Jobs in Phoenix, AZ, USA