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<h4>Supervisor, Robot Teleoperations Support</h4>Time type: full timePosted on: July 09, 2025Job requisition id: R5072What we needWe are looking for a Supervisor, Robot Teleoperations Support to join our Perception Infrastructure Engineering team. This position is responsible for managing day-to-day shift operations and leading a team of Robot Teleoperations Support Specialists. The team plays a vital role in supporting real-time robotic operations in dynamic, high-volume warehouse environments. What we doThe Perception Infrastructure Engineering team is a highly specialized group that enables real-time robot control and support across all active customer sites. PIE plays a critical role within the broader Perception organization, which is responsible for developing the cutting-edge algorithms that power robotic decision-making, localization, and autonomy.What you’ll do<ul><li>Lead and Develop the Team: Supervise, coach, and mentor a team of Robot Teleoperations Support Specialists across multiple shifts. Provide clear expectations, real-time guidance, and ongoing development opportunities. </li></ul><ul><li>Ensure Shift Coverage and Accountability: Manage shift planning and handoffs, ensuring all support queues are addressed and support activities are completed consistently and accurately. </li></ul><ul><li>Escalation and Troubleshooting: Act as the primary escalation point for complex operational or technical challenges. Coordinate with engineering, software, and site teams as needed to resolve issues efficiently. </li></ul><ul><li>Performance Monitoring: Track key team metrics including task completion, incident response time, and shift coverage. Identify trends, gaps, and areas for improvement. </li></ul><ul><li>Cross-functional Collaboration: Work closely with internal engineering and software teams to test tools, suggest usability improvements, and contribute to feedback loops on internal support systems. </li></ul><ul><li>Documentation and Reporting: Ensure accurate and thorough documentation of support activity, incident response, and shift transitions. Provide regular reporting on performance and support trends to leadership. </li></ul><ul><li>Foster a Strong Team Culture: Promote a culture of responsiveness, precision, and continuous improvement. Set the tone for high standards, calm leadership, and collaborative problem-solving. </li></ul>What you’ll need<ul><li>Minimum of 5 years of experience in technical support, IT operations, robotics, or a related field. </li></ul><ul><li>Minimum of 2 years in a supervisory, team lead, or operations management role. </li></ul><ul><li>Strong technical proficiency with support dashboards, log analysis, scheduling tools, and productivity software (e.g., Excel, Tableau, Jira, Confluence, Teams).</li></ul><ul><li>Excellent organizational, written, and verbal communication skills. </li></ul><ul><li>Experience working in high-pressure, fast-paced operational environments.</li></ul><ul><li>Ability to manage distributed teams across rotating shifts or 24/7 coverage. </li></ul><ul><li>Strong decision-making skills and a clear sense of urgency. </li></ul>Preferred<ul><li>Familiarity with robotics, automation systems, or teleoperation platforms </li></ul><ul><li>Experience supporting real-time operations in logistics, warehouse, or industrial settings. </li></ul><ul><li>Track record of implementing process improvements or training programs. </li></ul><ul><li>Background in collaborating with engineering or software development teams.</li></ul>Our environment<ul><li>May require participation in an on-call rotation or weekend/holiday shift coverage.</li></ul><ul><li>Role is mostly on-site, depending on team needs. Some remote workallowed.</li></ul><ul><li>10% travel may be required for team training or support initiatives. </li></ul>#LI-Hybrid#LI-EJ1 Apply Now

Symbotic

Supervisor, Robot Teleoperations Support

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard Kennedy School?The John F. Kennedy School of Government at Harvard University is one 12 graduate and professional schools at the university. Harvard Kennedy School’s mission is to improve public policy and leadership so people can live in societies that are more safe, free, just, and sustainably prosperous. By combining cutting-edge research, the teaching of outstanding students, and direct interaction with practitioners, we have an impact on solving public problems that no other institution can match. When you work at Harvard Kennedy School, you make a difference. Job Description As the Associate Director of IT Operations and Information Security, you will lead the comprehensive collaboration, design, development, and implementation of enterprise infrastructure and information security architecture, solutions, and policies, while also overseeing the day-to-day IT operations. This role focuses on ensuring the security, stability, and usability of Harvard Kennedy School's technical infrastructure and data assets. &nbsp;The role requires strong technical proficiency, people and priority management, stakeholder engagement, and the ability to deliver secure and scalable technology solutions that align with the school’s mission, priorities and compliance requirements.This position ensures the reliable, secure, and forward-looking operation of HKS's technology infrastructure and information security posture. The Associate Director is expected to manage daily operations, lead and support technical staff, recommend, prioritize and plan work, develop and maintain documentation, respond to and resolve escalations, and work directly with business stakeholders to align technology with institutional needs. This position combines technical expertise, operational oversight, and strategic vision in delivering a secure, efficient, and compliant computing environment.The Associate Director will oversee core technology and security operations, manage staff, and serve as a liaison between technical teams and business stakeholders. Responsibilities include:<ul><li>Lead the development and execution of a proactive, robust security and IT operations program to safeguard the school’s infrastructure, systems, and sensitive data.</li><li>Manage and mentor the IT operations and Information security team-delegating work, resolving issues, and managing escalations to ensure high system performance and service reliability.</li><li>Oversee and contribute to the design, build, configuration, and documentation of IT infrastructure, ensuring stability, scalability, integration, and ongoing operational excellence.</li><li>Provide strategic oversight of the school’s information security program, managing the Security Officer while maintaining subject matter expertise and the ability to engage directly in hands-on support, policy compliance, and incident response as needed. Ensure alignment with institutional policies, regulatory requirements, and industry best practices, while identifying opportunities for continuous improvement.</li><li>Direct security operations, including threat mitigation, incident response, vulnerability management, risk assessments, and compliance audits.</li><li>Maintain and optimize critical monitoring and alerting systems to ensure visibility into both IT operations and cybersecurity posture.</li><li>Lead research, evaluation, and adoption of secure and modern IT solutions, advocating for innovative technologies, architectures, and practices that support academic, research, and operational goals.</li><li>Partner with academic leadership, faculty, and researchers to identify and support secure, scalable solutions for research computing needs and evaluate emerging technologies for academic and operational impact.</li><li>Act as a trusted advisor to faculty, staff, fellows, and students on information security and technology matters, providing education, consultation, and support.</li><li>Collaborate with key stakeholders to shape and evolve IT strategy and roadmaps, aligning solutions with business needs and identifying opportunities for innovation and transformation.\</li><li>Ensure robust identity and access management, data protection, endpoint security, and network security processes are in place and continuously improved.</li><li>Develop, maintain, and communicate up-to-date documentation, including technical procedures, security standards, and inventories of critical systems and high-risk data.</li><li>Promote a culture of secure computing across the organization by establishing, modeling, and disseminating best practices in cybersecurity.</li><li>Stay current on emerging threats, regulatory requirements, and technology trends to anticipate future risks and inform strategic planning.</li><li>Contribute to IT governance processes, including budget development, staffing plans, and long-term infrastructure and security planning.</li><li>Collaborate with colleagues across Harvard and Higher Education.&nbsp;</li></ul> 
Working Conditions:<ul><li>Work is performed in an office setting</li></ul> Qualifications Basic Qualifications:<ul><li>Minimum of seven years’ post-secondary education or relevant work experience</li><li>Supervisory Experience</li></ul> 
Additional Qualifications and Skills:<ul><li>7+ years of relevant IT experience, including leadership in infrastructure and information security roles.</li><li>2+ years of direct management or team lead experience in a technical environment.</li><li>Hands-on experience with Windows Server, Active Directory, network services, and cloud platforms.</li><li>Demonstrated experience managing and securing complex IT environments.</li><li>Strong understanding of cybersecurity frameworks and best practices.</li><li>Experience with risk assessment, business continuity, and disaster recovery planning.</li><li>Excellent written and verbal communication skills, including stakeholder and executive engagement.</li><li>Ability to develop and maintain clear technical documentation and policy guidance. 
&nbsp;</li></ul>Preferred:<ul><li>Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field or equivalent experience required.&nbsp;</li><li>Proven ability to manage multiple priorities in a dynamic environment.</li><li>Strong business acumen with a service-oriented approach to IT management.</li><li>Demonstrated expertise in IT infrastructure systems within an enterprise environment.</li><li>Knowledge of information security concepts, standards, and tools, with certifications such as CISSP, CISA, CISM, or GIAC.</li><li>Experience leading technical teams, designing solutions, managing workload, and delegating work.</li><li>Strong communication skills, with the ability to act as a trusted advisor and collaborate effectively.</li><li>Experience with cloud infrastructure and services, preferably Azure and AWS.</li><li>Proficiency in scripting languages such as Python, Bash/shell, Perl, or PowerShell.</li><li>Familiarity with system monitoring tools, version control systems, and secure software design principles.</li><li>Ability to work collaboratively in an agile environment and support enterprise UNIX/Linux infrastructure.</li><li>Willingness to work outside of normal business hours and during off-hours for time-sensitive issues.</li><li>Familiarity with academic environments and public sector values is a plus.</li></ul> 
Certificates and Licenses:<ul><li>Completion of Harvard IT Academy Information Security Foundations course (or external equivalent) preferred</li><li>IT Security Certification preferred; e.g., CISSP, CISA/CISM, and/or GIAC</li></ul> Additional Information <ul><li>Standard Hours/Schedule: 35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity</li></ul>Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 059. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Harvard University FAS Human Resources

Associate Director, IT Operations and Information Security

Company Description By working at Harvard University,&nbsp;you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard Kennedy School?The John F. Kennedy School of Government at Harvard University is one 12 graduate and professional schools at the university. Harvard Kennedy School’s mission is to improve public policy and leadership so people can live in societies that are more safe, free, just, and sustainably prosperous. By combining cutting-edge research, the teaching of outstanding students, and direct interaction with practitioners, we have an impact on solving public problems that no other institution can match. When you work at Harvard Kennedy School, you make a difference. Job Description Job Summary:The Operations and Administration Manager will play a pivotal role in supporting the planning, coordination, and execution of a wide range of programming and engagement activities, as well as managing our student fellowship cohort at the Belfer Center for Science and International Affairs at Harvard Kennedy School.&nbsp;&nbsp;Working on the Operations team at the Belfer Center, the Operations and Administration Manager will contribute to fostering a vibrant and inclusive community that promotes dialogue, knowledge sharing, and networking among scholars, practitioners, and stakeholders in the fields of science and international affairs. This position reports directly to the Director of Operations. The Operations team develops and implements Center-wide activities, policies, and procedures. Within the Operations team, this position will have a lead role in organizing signature events and supporting high-level visitors requested by the Belfer Center Director, as well as directly managing our student fellowship program. This position will work closely and collaboratively with other members of the Operations team, including the Events and Engagement Coordinator and Fellowship and Operations Coordinator, as well as other staff supporting the Belfer Center leadership.&nbsp;&nbsp;Programming Coordination: &nbsp;<ul><li>Facilitate the planning, organization, and execution of programming, including seminars, conferences, workshops, panel discussions, and receptions in collaboration with the Events &amp; Engagement Coordinator and Director of Operations&nbsp;&nbsp;</li></ul><ul><li>Work with internal and external stakeholders both at HKS and the University&nbsp;&nbsp;</li></ul><ul><li>Partner with Events &amp; Engagement Coordinator on developing and managing the center-wide programming calendar, including signature events and Director’s programming. These activities primarily occur on campus; however, they can include ad-hoc events in other locations, such as Washington DC or NYC.&nbsp;</li></ul><ul><li>Coordinate logistical aspects of programming, such as venue and vendor selection, catering, multimedia and virtual event setup, registration management, stakeholder outreach and speaker accommodations in collaboration with the Events &amp; Engagement Coordinator&nbsp;</li></ul><ul><li>Provide on-site support during programming, ensuring smooth operations, troubleshooting technical issues, and addressing participant inquiries. Liaise with Campus Planning &amp; Operations and Harvard University Dinning on setup for all Belfer events.&nbsp;</li></ul><ul><li>Manage Salesforce registration and provide technical support to presenters and participants in collaboration with the Events &amp; Engagement Coordinator&nbsp;&nbsp;</li></ul><ul><li>Develop speaker suggestions and briefing materials for the Center Director and Director of Operations, as well as distribute read-ahead materials, including agendas, speaker bios, and presentation materials for all Director programming&nbsp;&nbsp;</li></ul><ul><li>Manage weekly virtual Belfer Community Call, including virtual attendees and pre-call materials for the Director&nbsp;</li></ul><ul><li>Secure and track all space bookings for Belfer community engagements, marquee events and Belfer board lunches&nbsp;&nbsp;</li></ul><ul><li>Facilitate weekly All Staff Meetings and center-wide communication on community and schoolwide events&nbsp;&nbsp;</li></ul>Technology Management &nbsp;<ul><li>Maintain Belfer CRM to ensure maximum impact for our constituents, including both internal and external stakeholders of the Center&nbsp;&nbsp;</li></ul><ul><li>Facilitate an alumni outreach strategy and plan for connecting with the Belfer Center’s global network using LinkedIn and social media platforms to track alumni of the Center working in collaboration with the Events &amp; Engagement Coordinator and Director of Operations&nbsp;&nbsp;</li></ul><ul><li>Manage alumni contacts within Salesforce to engage constituents beyond their time at the Belfer Center. Liaise with other units at HKS to coordinate alumni engagement strategies.&nbsp;&nbsp;</li></ul><ul><li>Oversee list management and development of key internal stakeholders and contacts within Salesforce; including International Council membership, staff, faculty, fellows, students and Director contacts</li></ul><ul><li>Serve as the Center’s primary point of contact with the HKS Salesforce team, partnering with them to communicate needs and develop new applications for our teams across&nbsp;&nbsp;</li></ul>Student Fellowships &amp; Programming: &nbsp;<ul><li>Manage the application and selection process for student fellowship cohorts at the Center, develop and execute programming, maintain a student fellow alumni database, and serve as the main point-of-contact for student fellows</li></ul><ul><li>Liaise with Harvard Kennedy School Admissions on financial aid awards&nbsp;&nbsp;</li></ul><ul><li>Facilitate outreach to student groups and student-run conferences, including identifying opportunities for student involvement, maintaining the Belfer student webpage, and developing student-focused programming&nbsp;</li></ul><ul><li>Maintain and reconcile budget(s) principally related to student fellowship awards, research and travel awards, and student group funding. Make recommendations on student support expenditures against a defined budget.&nbsp;&nbsp;</li></ul>Operations: &nbsp;<ul><li>Contribute to post-event evaluations and reporting to assess the success of events and identify areas for improvement&nbsp;&nbsp;</li></ul><ul><li>Maintain accurate event records, budgets, and expenses, ensuring compliance with financial guidelines&nbsp;</li></ul><ul><li>Stay updated on industry trends, best practices, and emerging technologies related to event management and engagement&nbsp;</li></ul><ul><li>Mentor teammates and act as a leader in the event management space&nbsp;</li></ul> 
 
Working Conditions:<ul><li>Must be flexible to work some nights and weekends when programs are in session</li></ul><ul><li>This role will require in-person work for planning meetings and logistics, and additional hours in the lead-up to and days of the convening. During the academic year, this position requires the ability to work flexible hours, including evenings as needed particularly around events and convenings, and the ability to be available to check in/be on call leading up to events.</li></ul><ul><li>The role is based in Cambridge, MA with the expectation of on-site work at the Belfer Center.&nbsp;</li></ul><ul><li>Travel may be required for off-site events, conferences, and engagements, as well as evening work.&nbsp;</li></ul> Qualifications Basic Qualifications: 5+ years of experience in administration and operations, including experience with events management.&nbsp; 
Additional Qualifications and Skills: &nbsp;<ul><li>Strong organizational skills with exceptional attention to detail and ability to manage multiple tasks simultaneously.</li><li>Excellent communication skills, both written and verbal.</li><li>Intermediate knowledge of event planning.</li><li>Leadership experience driving teams.</li><li>Proficiency in using event management tools and platforms, as well as virtual event technologies, such as Salesforce.</li><li>Collaborative and team-oriented mindset, with the ability to work effectively with cross-functional teams.</li><li>A proactive attitude, agile, creative problem-solving skills, and the ability to adapt to changing priorities.</li><li>Knowledge or interest in international affairs, and policy issues is desirable.</li><li>Familiarity with Salesforce, Marketing Cloud, and CMS platforms.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)</li><li>Bachelor's degree in a relevant field (such as Communications, International Relations, or a related discipline) is a plus.</li></ul> Additional Information <ul><li>Standard Hours/Schedule:40 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening:Identity </li><li>Other Information:This position is a fully benefits-eligible two-year term appointment, eligible for renewal/extension.&nbsp;</li></ul>Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 056. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Operations and Administration Manager

Company Description By working at Harvard University,&nbsp;you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard University Central Administration?Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Job Description The Harvard Art Museums seeks a facilities management professional to lead the team responsible for the care and management of its buildings, including a state-of-the-art museum that welcomes visitors seven days a week.&nbsp; We seek applicants who are strategic problem solvers, are resourceful, enjoy collaborating with colleagues from a variety of disciplines, can see the big picture as well as the details, and are excited about cultural properties. 
 
The Director of Facilities Planning and Management is responsible for the overall operation of the Facilities department in support of the mission of the Harvard Art Museums and Harvard University. The Harvard Art Museums include a portfolio of multiple sites, three of which are Harvard-owned properties in Harvard Square, Cambridge, and the fourth a leased space in Somerville. The four spaces total an overall square footage of 325,000, the largest being the principal site at 32 Quincy Street, Cambridge, a LEED Gold certified building.Duties and Responsibilities:<ul><li>Directs operations relating to facilities management to the benefit of the mission and goals of the Harvard Art Museums. Ensures that all venues are well-maintained, safe, secure and efficiently managed.</li><li>Develops an in-depth knowledge of the facilities in the portfolio, particularly with respect to complex features including glass, lighting and shade systems, HVAC systems and interior and exterior materials.</li><li>Partnering with the Deputy Director, sets short- and long-range goals and priorities for facilities management. Provides proactive recommendations in long-range strategic planning for preventative maintenance and service, as well as future projects.</li><li>Both directly and with Facilities Managers, manages and deploys a workforce of approximately 20, including direct reports and 3rd party university and commercial vendors.</li><li>Develops and sustains close and critical working relationship with Safety &amp; Security and Visitor Services departments. Actively participates as a member of the Museums Management Team (MMT), Emergency Management Team (LEMT), Internal Operations Team.</li><li>Initiates and maintains effective communication with colleagues in other museum departments. Communicates and/or collaborates, as indicated, in planning, setting timelines, and monitoring impact on other operations.</li><li>Prepares and manages the Facilities Department budget, including capital projects budgets and operations and maintenance budget. Works closely with the Director of Finance and the Finance Department staff to set and monitor budgets, assess and implement the project and vendor bid processes, and generally operate within sound financial practices and in alignment with Harvard University procedures and policies.</li><li>Oversees the planning, budgeting, bidding, and approval processes, for all construction projects and environmental health and safety and sustainability initiatives. Oversees and participates in the selection of contractors; develops contracts in accordance with Harvard University and museums policies.</li><li>Collaborates with colleagues in the Director’s Office, Curatorial, Collections Management and other divisions and departments in the development of budgets for exhibitions.</li><li>Drives projects to successful completion. Monitors timetables and progress. Engages with staff and contractors to resolve problems and achieve goals.</li><li>Ensures that all facilities-related work is performed safely and in compliance with all applicable safety and environmental regulations.</li><li>Seeks opportunities to develop, improve, and implement protocols and work processes to ensure maximum productivity and efficient delivery of services.</li><li>Oversees capital projects; establishes and maintains 5-year capital projects system (CAPS).</li><li>Responsible for Museums’ participation in University-wide resiliency planning and energy reduction measures.</li><li>Develops University contacts and relationships and leverages resources accordingly; represents the Museums on University-wide committees and activities.</li></ul> 
Physical Requirements: Must be able to frequently walk up and down stairs, ladders, and scaffolding and be on your feet for extended periods of time. Able to push and pull, bend stoop, kneel. Must be able to lift in excess of 50 lbs. and assist others to do the same. 
&nbsp; 
Working Conditions: This is an on-site position. There will be local travel between Harvard Art Museums facilities in Cambridge and Somerville, MA, and around the university campus. Some evening, early morning and weekend hours may be required. 
&nbsp; Qualifications Candidates MUST meet the following basic qualifications to be considered for this role:BA/BS or equivalent experience in facilities management; minimum of 10 years of facilities experience with progressive responsibility managing teams in multiple aspects of large and complex facilities and capital projects of $ 2- 5M. 
&nbsp; 
Additional Qualifications and Skills:Knowledge of issues related to museum management highly desirable; experience with leading and managing long-range physical planning; experience managing departmental and project specific budgets; strong background and education in museum quality M.E.P. systems design and operations; experienced manager with a solid background in staff supervision and development; excellent communicator with the ability to diplomatically build consensus among various constituents with diverse interests and with a strong customer service focus; demonstrated experience in developing and maintaining constructive work relationships with colleagues; ability to work independently with minimal supervision. Experience with facilities with collections and a public-facing dimension preferred. Additional Information <ul><li>Standard Hours/Schedule:&nbsp;35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Criminal, Identity</li><li>Other Information:&nbsp;The Harvard Art Museums are comprised of three museums, the Fogg Art Museum, Busch-Reisinger Museum and Arthur M. Sackler Museum.&nbsp; The collections of the Harvard Art Museums number over 260,000 works of art in a wide range of media which are actively used for exhibition and various teaching opportunities for both the university and the public. The museums are open to the university and the public seven days a week and also host a number of programs and events in the evenings. 
 
The Emergency Status Designation of this position is Critical Operations Personnel: A position that has been designated as critical because its responsibilities include non-deferrable services that must be performed despite an emergency closure or curtailment. 
 
This position has a 3-month orientation and review period.&nbsp;</li></ul>#LI-CS1&nbsp;Work Format DetailsThis position is based on-site at a Harvard campus location. Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 060. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Director of Facilities Planning and Management

Company Description By working at Harvard University,&nbsp;you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard University Central Administration?Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Job Description Job Summary:Engineering &amp; Utilities (E&amp;U) operates and manages Harvard’s energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as a 24/7 facilities-related call, alarm monitoring, and dispatch center, and provides engineering and technical services.&nbsp;This position is responsible for the safe and efficient operation and supervision of the University’s medium and low voltage electric distribution system and the nine associated primary switching stations. This includes maintenance and operations, safety, performance, contracting, and environmental compliance. &nbsp;This position also participates in initiatives to strengthen institutional collaboration and efficiency, and provides support for special projects. 
Position Description:<ul><li>Directly responsible for the operations, maintenance, safety, environmental compliance and desired operational performance associated with E&amp;F’s underground medium voltage microgrid (13,800 volt) and electric distribution infrastructure as well as associated low voltage equipment. Total scope includes 9 switching stations interconnected with local utility, over 300 underground electric manholes, and over 270 individually metered delivery locations to campus buildings and vaults. 
&nbsp;</li><li>Directly supervises utility distribution staff (unionized trade workforce). Provides leadership to and supervision of all assigned staff; responsible for ongoing training, mentoring, hiring, and development planning for staff, in a union environment. &nbsp;Supervises to and ensures compliance with union contracts, University procedures and policies, and regulations. 
&nbsp;</li><li>Responsible and accountable for the regulatory compliance of the electric distribution system and the Spill Prevention Control and Countermeasure program regarding liquid transformers as well as compliance with any internal policies, procedures, or initiatives/directives. Directly responsible for managing all compliance issues (federal, state, local, other). 
&nbsp;</li><li>Responsible for participation in emergency management and response (e.g. planning, training, simulation, activation, and actual response), including advanced training and drills as required. &nbsp;Responsible for on-the-job training of staff in safety and environmental practices and procedures necessary for job performance. &nbsp; 
&nbsp;</li><li>Responsible for managing unscheduled, emergency repairs to or restoration of university owned electric systems, and managing outside contractors to ensure safe and proper coordination of daily operations, maintenance, and construction activities. &nbsp; 
&nbsp;</li><li>Ensures workforce compliance with all applicable federal, state, and local regulations (e.g. environmental, workplace safety, OSHA, ADA requirements, etc.). &nbsp; 
&nbsp;</li><li>Partners with others across Campus Services groups, customers, and the University community at large to achieve optimal delivery of E&amp;U services and efficient use of resources. &nbsp;Demonstrates and promotes the mission, vision, and values of the organization; providing stewardship, strategies, and services that create an excellent customer experience. &nbsp;Acts in the University’s best interest at all times. &nbsp;As a Harvard University representative, exhibits appropriate professional conduct at all times such that harmonious business relationships are developed and maintained. &nbsp; 
&nbsp;</li><li>Oversee and monitor service provider/vendor performance under all operating agreements or contracts and ensure compliance with all contractual provisions of such service/operating agreements or contracts. &nbsp;Notify service providers/vendors immediately upon discovery of any contractual shortcomings and develop and execute corrective action plan.&nbsp; 
&nbsp;</li><li>Utilizes the Campus Services asset management system as a management tool to monitor and manage maintenance work and operational tasks; and to generate automated reports. Coordinates the development and maintenance of an accurate and detailed inventory of all physical assets, including energy and utility distribution infrastructure and production. Responsible for the proper and effective utilization of this system. &nbsp;&nbsp; 
&nbsp;</li><li>Perform special assignments/projects as directed. Participates in planning, design and construction processes associated with capital projects and is responsible for integration of completed projects into plant operations. 
&nbsp;&nbsp;</li><li>Leads and/or provides support for special projects (short and long-range), initiatives, and tasks as assigned.</li></ul>Physical Requirements:<ul><li>Must be physically fit and mentally alert at all times. &nbsp;</li><li>Required to wear personal protective equipment where necessary, including respiratory protection equipment (negative pressure or equivalent) and other equipment up to the level of Self Contained Breathing Apparatus (SCBA). &nbsp;</li><li>Must be able to enter various types of buildings, industrial plants, and/or construction sites and access non-handicap accessible work spaces/areas. &nbsp;&nbsp;</li><li>Must be able to utilize ladders, scaffolds, high-lifts, and enter/work in confined spaces. &nbsp;</li><li>Must be able to frequently walk up and down stairs, ladders, etc. on an on-going basis, in an industrial plant setting, ascending and descending up to 200 feet in total vertical elevation changes at one time. &nbsp;</li><li>Will be required to participate in Hearing Conservation and medical surveillance programs. &nbsp;</li><li>Must be capable of lifting and carrying objects weighing up to 65 pounds.</li></ul> 
Working Conditions:Work Format: This is an on-campus position (not hybrid or remote) based in Cambridge, Massachusetts. &nbsp;Work location is responsive and subject to change based on business needs.Emergency Status Designation: Critical Operations Personnel (required to provide on-site support during emergency situations as determined by management). 
&nbsp; Qualifications Basic Qualifications:<ul><li>Must have at least ten years’ experience in electric operations and maintenance as well as progressive supervisory experience associated with an industrial/campus/utility environment. &nbsp;</li><li>In-depth knowledge of and direct experience in electric distribution facilities (including code requirements, testing standards, regulatory requirements, and environmental compliance) required.&nbsp;</li><li>Must have strong organizational, interpersonal, and management skills. &nbsp;</li><li>Must have experience working in a customer-oriented business, the ability to work well as a team member, and the ability to communicate effectively in both verbally and in writing.</li></ul> 
Additional Qualifications and Skills:Technology Skills Required: Must have computer skills including word-processing, electronic mail, database, and spreadsheet. Required to utilize management information systems and asset/work management systems (Maximo).Driver Designation: Valid State driver’s license required. &nbsp;Driving history must meet University Campus Services standards. Must provide his/her personal vehicle to travel on and off campus. &nbsp;Special Requirements: &nbsp;May be required to work emergency coverage (nights, weekend, etc.) as needed. 
Certificates and Licenses:<ul><li>Valid State driver’s license&nbsp;</li></ul> Additional Information <ul><li>Standard Hours/Schedule:40 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening:Criminal,DMV,DOT Physical,Drug Testing,Education,Employment,Identity,License/Cert. </li><li>Other Information:The health of our workforce is a priority for Harvard University. &nbsp;With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.</li></ul>Work Format DetailsThis position is based on-site at a Harvard campus location. Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 059. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Electric Distribution Supervisor

Company Description By working at Harvard University,&nbsp;you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard Graduate School of Education?The Harvard Graduate School of Education (HGSE) is a diverse community of learners, teachers, and employees who are passionate about changing the world through education and striving for maximum impact in the field of education.Many choose to work at the Harvard Graduate School of Education because they believe in our mission and are excited by our vision for the future. We have a reputation as a great place to work, for our excellent leadership, and we are a strong community that values diversity. For more information about HGSE, its programs, research, and faculty, please visit: <a href="http://www.gse.harvard.edu" target="_blank">www.gse.harvard.edu</a>. Job Description Job Summary: 
 
Reporting to the Sr. Associate Registrar, the Academic Planning Coordinator is responsible for the creation and maintenance of the HGSE Course Catalog and Schedule of Classes within My.Harvard and EMS. The Academic Planning Coordinator also cross-trains with the Enrollment Services Coordinator to provide support during peak periods.&nbsp; This role requires an on-campus presence most days.&nbsp; 
Position Description:<ul><li>Course Scheduling Support:<ul><li>Responsible for entering, configuring, and maintaining all aspects of course configuration in my.harvard, ensuring accuracy and alignment with academic requirements.</li><li>Responsible for syncing my.harvard and EMS to ensure accurate room assignments as created by the Assistant Registrar. Coordinate with the Operations Team to ensure a smooth start of term for room assignments and collaboration.</li></ul></li><li>Records and Data Management:<ul><li>Ensure accuracy and timeliness in maintaining and delivering student records, diplomas, and transcripts to student using Parchment, NSC, and Paradigm.</li><li>Liaise with Enrollment Services to troubleshoot enrollment issues related to course setup and update student records as&nbsp;</li><li>necessary Classes.</li></ul></li><li>Customer Service and Front Desk Management:<ul><li>Serve as the second point of contact for the department, managing the front desk to provide in-person support to students, faculty, and staff.</li><li>Supports and contributes to completing requests from the department ticketing system (Salesforce)</li></ul></li><li>Cross-Training:<ul><li>Cross-train with the Enrollment Services Coordinator to support registration and student services during peak times.</li></ul></li></ul> 
Physical Requirements: 
Working Conditions: HGSE is currently developing dynamic workplace models which will actively support a combination of on-campus and remote work (within a state in which Harvard is registered to do business) where business and operational needs allow. This role requires an on campus presence most days. You and your manager will discuss the best schedule based on your role and operational need. If your role allows for remote work, please note that all remote work must be performed within a state in which Harvard is registered to do business (CA (Only Exempt), CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). Please also note that Harvard will withhold each applicable state’s required tax and other withholdings from your paycheck for the time you work there. 
 
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines. 
 
We regret that the Harvard Graduate School of Education does not provide Visa sponsorship. 
&nbsp; Qualifications Basic Qualifications:Minimum 3 years relevant work experience. &nbsp;Must be able to work additional hours during peak times including night/early morning and weekends. 
Any candidate wishing to be considered must supply a cover letter in addition to their resume showing that they meet the required basic qualifications. 
 
Please note this position has an on campus requirement most days. 
Additional Qualifications and Skills:<ul><li>Familiarity with academic planning and course scheduling processes.</li><li>Strong communication, analytical, and organizational skills.</li><li>Experience with Student Information Systems and EMS.</li><li>Familiarity with website maintenance and data reporting tools.</li><li>Experience in a higher education setting.</li></ul> 
Certificates and Licenses: Additional Information <ul><li>Standard Hours/Schedule:35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening:Identity </li><li>Other Information:HGSE Human Resources values diversity in all forms and believes that each employee brings a set of diverse experiences and identities to the workplace that makes us stronger, encourages innovation, and enhances our collective contributions. &nbsp;We continue to develop and support a workforce that reflects the diversity of those we serve; fosters an environment that allows everyone to belong and to bring their best self to work; and creates the conditions that empower employees to contribute their full potential to advancing the work of the school. 
We do this by: 
•&nbsp;&nbsp; &nbsp;Hiring and retaining staff reflecting the diversity of those we serve 
•&nbsp;&nbsp; &nbsp;Providing employees opportunities to learn, grow, and be challenged 
•&nbsp;&nbsp; &nbsp;Reviewing and ensuring fairness and equity in HR practices and policies including but not limited to hiring, promotion, and compensation 
•&nbsp;&nbsp; &nbsp;Developing strong relationships and partnerships internal and external to our community to advance diversity and inclusion 
•&nbsp;&nbsp; &nbsp;Communicating transparently and respectfully; and 
•&nbsp;&nbsp; &nbsp;Fostering an inclusive, respectful, and professional work environment 
 
About the Harvard Graduate School of Education 
 
Many choose to work at the Harvard Graduate School of Education because they believe in our mission and are excited by our vision for the future. We have a reputation as a great place to work, for our excellent leadership, and we are a strong community that values diversity. For more information about HGSE, its programs, research, and faculty, please visit: <a href="http://www.gse.harvard.edu" target="_blank">www.gse.harvard.edu</a> 
&nbsp;</li></ul>Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 054. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Academic Planning Coordinator

<h4>Description</h4><h4>Change Manager, Lifetime Financial Help Strategy, Fidelity Investments - Boston, MA - Merrimack, NH or Jersey City, NJ</h4><h4>Job Description</h4><h4>You blend critical thinking with a drive for delivering strong and actionable results, while being passionate about bringing value to our plan sponsors, participants, and Fidelity. As a member of the Lifetime Financial help Look Ahead Team, you will collaborate with your team and business partners across the product area and Workplace to identify and prioritize strategic opportunities to innovate to better meet customer needs. You will synthesize key trends, the market landscape, internal capabilities, and partner input to articulate opportunities while influencing strategic decisions and roadmaps. You will be committed to maintaining and developing your own expertise and knowledge to ensure you bring the latest thinking to your role, and support your teammates do the same.</h4><h4>The Team</h4><h4>As part of the Lifetime Financial Help Product Area, the Look Ahead Team is responsible for guiding the longer-term product area strategy as well as leading planning and governance processes. We place a strong emphasis on outside-in thinking by interpreting market signals and understanding client and customer needs, while also ideating and incubating new opportunities. We also play point with Workplace Strategy &amp; Planning to lead the LFH portfolio multi-year planning processes and executive insights.</h4><h4>The Value You Deliver </h4><ul><li>Conduct market, customer, and competitive research to bring an outside-in perspective to help identify value to customer and inform opportunities </li><li>Use outside-in insights to develop hypotheses and inform learning agendas </li><li>Collaborate within and across product areas and teams to develop growth opportunities that meet client and customer needs </li><li>Work with Product Area and Group Squad leadership to facilitate development and prioritization of opportunities by building compelling and data-driven business cases, product roadmaps, leading to appropriate resourcing and outcomes </li><li>Build credibility and trust with a diverse set of leaders in and out of the product area to influence and align around shared goals and visions </li><li>Incubate early stage concepts to test and refine market potential </li><li>Develop executive level communications to provide insight into strategic efforts </li></ul><h4>The Expertise You Have </h4><ul><li>Bachelor’s or equivalent with 10+ years of experience, Master’s preferred </li><li>Experience in management consulting and/or product strategy is strongly preferred </li><li>Financial services experience preferred, but not required </li></ul><h4>The Skills You Bring </h4><ul><li>Critical thinking and ability to analyze and synthesize a variety of inputs to drive to a recommendation </li><li>Data-driven approach to frame market opportunities and inform key strategic questions </li><li>Strong cross-functional leadership and skills to navigate a demanding environment and influence partners with a wide range of priorities and perspectives </li><li>Comfortable with a fast-paced environment and responding to urgent requests that may arise </li><li>Excellent consultative, listening, communication, and analytical skills </li><li>Strong team collaboration with the ability to navigate differences in opinion with grace and incorporate constructive feedback as data for the next iteration </li></ul> At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

Fidelity TalentSource

Management Consultant, Lifetime Financial Help Strategy

<h4>Description</h4>Job Description: The Associate on the 5500-QDRO Team is responsible for working with clients to complete government Form 5500 filings for DB, DC, and Health &amp; Welfare plans for a book of business consisting mostly of mid-market clients, with some large plan clients. The Associate works on plans with moderate complexity and is responsible for keeping current with ERISA, DOL, and IRS regulations. This position is also responsible for managing the relationships with clients’ service providers – such as auditors, trustees, record keepers, and insurance agents. The Associate also acts as a technical resource for clients, colleagues, and various internal business partners. The Associate will also provide support for our QDRO (Qualified Domestic Relations Order) processing activities. The Expertise You Have <ul><li>Bachelor’s degree or equivalent work experience </li><li>3+ years of experience working with Form 5500 filings </li><li>3+ years of experience working with DB, DC, or Health &amp; Welfare plans </li></ul> The Skills You Bring<ul><li>You have impressive oral and written communication skills. </li><li>You maintain a focus on quality, details, and meeting client expectations. </li><li>You demonstrate a strong customer service approach. </li><li>You are organized, self-motivated, and focused on meeting deadlines. </li><li>You have the ability to balance and prioritize multiple client relationships and deliverables. </li><li>You have strong PC skills – including Microsoft applications. </li></ul> The Value You Deliver<ul><li>Accurately, efficiently, and timely prepare Form 5500 filings and provide related consulting for DB, DC, H&amp;W and Puerto Rico benefit plans. </li><li>Work with minimal supervision and effectively prioritize workload based upon urgency, product/client importance, client/business partner expectations, and team goals. </li><li>Develop strong relationships with clients – including their service providers (auditors, recordkeepers, and insurance agents), and internal business partners – including Managing Directors, Operations Delivery Leaders, Consultants, COE colleagues, and Account Managers. </li><li>Act as a resource for questions regarding 5500 services to our internal business partners and colleagues. Keep current with ERISA, DOL, and IRS regulations regarding 5500 reporting. </li><li>Work on special projects. </li><li>Expand overall knowledge of the Workplace Consulting Group. </li><li>Review/Qualify Domestic Relations Orders and prepare communications for involved parties. </li></ul> The Team This role will reside within Workplace Consulting’s Center of Excellence (COE) organization. You will be responsible for a caseload of Form 5500 filings and QDRO work. Quality, attention to detail, and strict adherence to deadlines will be reflected in the work you deliver. You will support the COE’s interests in collaborating with the cross product/functional subject matter experts, and other lines of business. You will work to solve problems and be empowered to make decisions based on trends, issues, and business drivers.

Operations Associate

Job Description: The Associate on the 5500-QDRO Team is responsible for working with clients to complete government Form 5500 filings for DB, DC, and Health &amp; Welfare plans for a book of business consisting mostly of mid-market clients, with some large plan clients. The Associate works on plans with moderate complexity and is responsible for keeping current with ERISA, DOL, and IRS regulations. This position is also responsible for managing the relationships with clients’ service providers – such as auditors, trustees, record keepers, and insurance agents. The Associate also acts as a technical resource for clients, colleagues, and various internal business partners. The Associate will also provide support for our QDRO (Qualified Domestic Relations Order) processing activities. The Expertise You Have <ul> <li>Bachelor’s degree or equivalent work experience </li><li>3+ years of experience working with Form 5500 filings </li><li>3+ years of experience working with DB, DC, or Health &amp; Welfare plans </li></ul> The Skills You Bring <ul> <li>You have impressive oral and written communication skills. </li><li>You maintain a focus on quality, details, and meeting client expectations. </li><li>You demonstrate a strong customer service approach. </li><li>You are organized, self-motivated, and focused on meeting deadlines. </li><li>You have the ability to balance and prioritize multiple client relationships and deliverables. </li><li>You have strong PC skills – including Microsoft applications. </li></ul> The Value You Deliver <ul> <li>Accurately, efficiently, and timely prepare Form 5500 filings and provide related consulting for DB, DC, H&amp;W and Puerto Rico benefit plans. </li><li>Work with minimal supervision and effectively prioritize workload based upon urgency, product/client importance, client/business partner expectations, and team goals. </li><li>Develop strong relationships with clients – including their service providers (auditors, recordkeepers, and insurance agents), and internal business partners – including Managing Directors, Operations Delivery Leaders, Consultants, COE colleagues, and Account Managers. </li><li>Act as a resource for questions regarding 5500 services to our internal business partners and colleagues. Keep current with ERISA, DOL, and IRS regulations regarding 5500 reporting. </li><li>Work on special projects. </li><li>Expand overall knowledge of the Workplace Consulting Group. </li><li>Review/Qualify Domestic Relations Orders and prepare communications for involved parties. </li></ul> The Team This role will reside within Workplace Consulting’s Center of Excellence (COE) organization. You will be responsible for a caseload of Form 5500 filings and QDRO work. Quality, attention to detail, and strict adherence to deadlines will be reflected in the work you deliver. You will support the COE’s interests in collaborating with the cross product/functional subject matter experts, and other lines of business. You will work to solve problems and be empowered to make decisions based on trends, issues, and business drivers.

<h3>Job Description:</h3>In Wealth Cash Solutions Personal Cards, we are embarking on a multi-year journey to improve our debit card program – including enhancing our ability to service customers over our live channels, improving the digital experiences (web and mobile), and optimizing our vendor partnership structure. A significant component of this initiative is to oversee and manage day-to-day operations across all products. The team is searching for an operations manager that can oversee the future state operating model.<ul><li>Analyze all reporting capabilities and draft strategy to leverage modern on demand reporting. </li><li>Management of Operations Playbook to ensure controls for handling day-to-day business operations are being met. This includes P&amp;P’s around daily reports including settlement, unreconciled charges, inventory levels, misc. fees, etc.</li><li>Document business requirements of product control settings on processor platform.</li><li>Act as liaison between Treasury accounting. Help reconcile accounting breaks.</li><li>Help drive reconciliation of issue resolution including reporting, chargeback status, exception items that impact settlement, or interchange reconciliation.</li><li>Lead/manage monthly business processes such as revenue/expense reviews, fraud and unusual charges review and tracking. Identify any discrepancies to escalate and correct through the proper channels.</li><li>Define processes/KPI standards to oversee/manage day-to-day operations across all products, engaging with Fidelity’s current program management.</li><li>Establish standards for exceptions reporting/processing and management of settlement &amp; reconciliation.</li><li>Handle daily exceptions reporting and processing.</li><li>Assist with escalated issues, questions and be a source of leadership to debit operations managers.</li><li>Work alongside legal and compliance teams to ensure the debit card products comply with all relevant regulations and industry standards​</li></ul>The Expertise and Skills You Bring <ul><li>Bachelor’s degree in Business Administration, Finance, or a related field. </li><li>Minimum of 5-7 years of experience, with strong preference for prior work experience involving debit or credit card operations at a bank or asset manager.</li><li>Proven track record of managing business operations and day to day processes.</li><li>Strong understanding of debit or credit card products, market dynamics, and regulatory requirements</li><li>Excellent project management, organizational, and problem-solving skills</li><li>Effective communication and ability to collaborate with cross-functional teams and stakeholders.</li></ul>The TeamFidelity’s Cash Solutions domain has critical building blocks for our customers. Our vision is to expand the role Fidelity can play for our customers in this critical area of their finances, by offering innovative capabilities to serve the spending and saving needs of new and existing customers.<h3>Certifications:</h3><h3>Category:</h3>OperationsFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

32 Procurement / Operations Jobs in Massachusetts