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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Technology Portfolio Management (TPM), within Enterprise Technology Services, powers technology, business, and product to achieve business and customer value by optimizing technology investments, elevating transparency and enabling decisioning through trusted insights and best in class portfolio and program management.The Associate Portfolio Analyst role presents a dynamic opportunity for a motivated and accomplished professional to manage all aspects of the operating expense base for the Tech Portfolio Management (TPM) organization. As a Portfolio Analyst, you will establish strong partnerships with the TBE leadership team, Finance, and peers across Tech Portfolio Management to ensure the financial success of TPM through sound financial management of monthly operating expenses. This position goes beyond traditional financial analysis and portfolio management, requiring advanced technical proficiency and experience optimizing processes through automation and tooling. Additionally, the successful candidate will require a transformational mindset and the ability to communicate and influence process and tooling requirements to empower new ways of working across TPM with appropriate controls and governance.We are seeking a top performer that is highly organized and an effective communicator. You show up with passion, are not afraid to challenge the status quo and thrive in a fast-paced environment.Responsibilities:· Partners across the team to monitor and track portfolio performance against delivery, cost, budget, resource allocation, forecast, schedule, and quality targets, ensuring the successful execution of the portfolio of tech projects.· Takes ownership in managing and ensuring successful financial, delivery and operational outcomes across the portfolio – leveraging data analytics and insights to gather and formulate status updates and escalating delivery risks when needed.· Collaborates closely with finance teams to ensure alignment of budgets, actuals, and forecasts, maintaining financial accuracy and supporting budget management.· Plays key role in driving continuous improvement of portfolio processes through tooling and automation, identifying, influencing and implementing best practices to enhance overall Portfolio Management efficiency and effectiveness.· Builds strong partnerships across technology, product, finance, and the business to understand stakeholder needs, manage expectations, user requirements and deliver against strategic priorities.· Acts as change agent throughout the organization with an ability to guide individuals and teams through transition while enabling and supporting implementation of process and tool improvements to maximize benefits.Minimum Qualifications:• Bachelor's degree in business administration, Finance, Information Technology, and/or comparable experience; advanced degree preferred.· Advanced technical skills including but not limited to Apptio, Jira, Power BI, advanced Excel, General Ledger, and Amex AI tools (including ChatGPT and Copilot) with experience in leveraging automation to drive data analytics and financial modeling.· Ability to synthesize complex financial data for a non-finance savvy audience.· Strong relationship building with the ability to collaborate and influence without authority.· Demonstrated success navigating change and exhibiting intellectual curiosity to challenge the status quo and support significant transformation for optimal impact.· Proven track record of recognizing potential issues early and working toward thoughtful, solution-focused options.· 3+ years of related experience in technology project management, portfolio management, project management with the proven ability to execute tasks quickly under tight timelines.Preferred Requirements:· Ability to execute and maintain high performance under tight timelines and competing demands.· Excellent written and verbal communication; advanced or expert PowerPoint and visual presentation skills a plus.· Self-motivated and adaptable; ability to manage time effectively and thrive in ambiguous situations with limited leadership oversight.· Experience within a large technology, financial services or FinTech environment with a working knowledge of software development processes and Agile methodologies.· Understand linkages between supply and demand spend to provide meaningful, actionable insights and recommendations to ensure targets are achieved.· Understanding of multiple business functions preferred.Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Senior Associate, Portfolio Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;The Global Servicing (GS) Automation team sits within the Servicing Capabilities and Innovation (SC&amp;I) team within Global Servicing’s Global Support Enablement and Controls (GSEC) organization. The GS Automation Team collaborates to design, build, and implement process automation for global servicing processes while leading the day to day of our production digital workforce. Our aim is to build an intelligent automation ecosystem that transforms and elevates how we service our customers and colleagues through both traditional and advanced automation tools and capabilities such as API integration, Robotic Process Automation, Human-in-the-loop, Process Intelligence, Generative AI, and Agentic AI.The Automation Operations Enablement team is driving a step change in how we work with harnessing digital, intelligent, and agentic automation to deliver better experiences for our colleagues, customers, and partners. Our Digital Operations team serves as the heartbeat of automation production: ensuring automations run smoothly, resolving issues in real time, and shaping the roadmap for tools that make operator workflows easier and more transparent. Digital Operations connects Technology and Business teams to drive automation reliability, transparency, and innovation. We don’t just monitor automations we help build the ecosystem that makes them smarter, safer, and more impactful.&nbsp;We’re looking for curious, collaborative, and forward-thinking people who are comfortable with both operational discipline and innovation. Whether you’re experienced with traditional BPMN and RPA automations or exploring the power of AI and Agentic systems, you’ll help us evolve how automation supports AMEX’s mission to back our customers and colleagues every step of the way.&nbsp;&nbsp;&nbsp;If you’re passionate about blending operations, technology, and innovation and you want to shape the future of digital operations this is the place to do it.&nbsp;As the Associate - Digital Product Management you’ll play a critical role in ensuring our production automations run seamlessly from traditional BPMN-based processes to intelligent and agentic automation platforms. You’ll manage production monitoring, coordinate with Technology and Business teams to resolve incidents, and identify opportunities to make automation operations more scalable and resilient.&nbsp;You’ll also help shape how we evolve our automation landscape by spotting trends, proposing enhancements, and supporting initiatives that make operations easier for colleagues and more reliable for our customers.&nbsp;Key Responsibilities but not limited to:&nbsp;<ul><li>Oversee automation performance across production; proactively identify and resolve issues.&nbsp;</li><li>Lead coordination between Technology and Business teams on open tickets, SLAs, and stakeholder updates.&nbsp;</li><li>Analyze trends in automation alerts, incidents, and control reports to drive process improvement.&nbsp;</li><li>Support handovers of new automations and migrations into production, ensuring readiness and completeness.&nbsp;</li><li>Partner with Technology to design and refine monitoring tools, dashboards, and analytics.&nbsp;</li><li>Drive visibility through regular reporting (daily production, SLA performance, incident metrics).&nbsp;</li><li>Contribute to the automation product roadmap — identifying ways to enhance operator experience.&nbsp; </li></ul>&nbsp; &nbsp; &nbsp;Minimum Qualifications:&nbsp;<ul><li>Excellent problem solving and troubleshooting skills.&nbsp;</li><li>Ability to manage and complete multiple tasks within specified timeframes.&nbsp;</li><li>Effective written and interpersonal communication skills with the ability to share information with both technical and non-technical partners.&nbsp;</li><li>An ability to demonstrate adaptability and flexibility with the ability to remain calm under pressure. &nbsp;</li><li>Strong analytical and problem-solving skills with experience in tools like Power BI or SQL.&nbsp;</li><li>Excellent collaboration and stakeholder management abilities.&nbsp; </li></ul>&nbsp; &nbsp; &nbsp;Preferred Qualifications:&nbsp;<ul><li>Desire to work on innovative automation initiatives that push beyond traditional paradigms.&nbsp;</li><li>2–4 years of experience in automation operations, production support, or process optimization.&nbsp;</li><li>Experience with one or more automation technologies (RPA, BPMN, Workflow, API, or AI/Agentic automation).</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Associate - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Director – Portfolio Management will report directly to the VP, Technology Portfolio Management (TPM), and partner across senior technology and business leaders to manage the Global Merchant &amp; Network Services (GMNS) Technology portfolio with an Operating Expense plan of $250M+. The successful candidate will have the ability to provide strategic insights to enable key investment decisions with a keen focus on operating expense management. In addition, this role will play a centralized role in coordinating variance reporting of Enterprise Critical Multiyear Initiatives and Enterprise Top Programs across the broader Tech Investment portfolio.The successful candidate will have deep investment analytics and financial management experience, relentless attention to detail, strong communication and influencing skills with extensive executive presentation experience, and the ability to build and leverage positive relationships across various teams. The role requires the ability to motivate a team in a highly dynamic environment, a transformational mindset with a passion for change, and the capability to deliver high-level support for evolving portfolios with enhanced technical skills.Key Responsibilities Include:<ul><li>Partner with Technology, LPM and Product leaders to define and plan the GMNS investment portfolio, continually prioritizing investments based on business/technical resource availability and business priorities.</li><li>Manage Senior Stakeholder Relationships providing guidance, understanding processes and best practices to drive to reduce risk, deliver on plan and drive optimal results.</li><li>Manage GMNST Opex including mitigating capacity risks, negotiating trade-offs, and ensuring headcount forecasts and actuals are accurate and aligned to financial targets.</li><li>Coordinate to provide quality monthly variance commentary for Enterprise Critical Multiyear Initiatives and Enterprise Top Programs within tight timelines.</li><li>Partner across LPM and LOB Planning Leads to drive annual and in-year planning processes to ensure Technology Investments are aligned to the highest priorities and optimized across spend categories</li><li>Provide data and insights to support capacity planning, annual planning to drive initiatives; identify pinch points, gaps or risk. Evaluate incoming demand against portfolio level capacity planning.</li><li>Prepare and review portfolio updates with Unit CIO and Product leaders.</li><li>Provide proactive insights to monitor and track initiative delivery versus cost/forecast and planned capacity.</li><li>Build and foster a strong partnership with Tech Finance to collaborate and create deliverables for forecasting, annual and long-range plans.</li><li>Lead with positivity to retain, recruit, and inspire team members through times of transformational change.&nbsp;</li></ul>Education &amp; Qualifications<ul><li>Bachelor's Degree in Finance, Computer Science, Information Systems, Business Administration, or other related field, MBA preferred</li><li>Ability to define plans to achieve long-term goals and analyze current technology landscape to forecast future trends and challenges. Setting a clear direction to ensure technology initiatives align with business objectives and prepares the organization for future opportunities and potential risks.</li><li>Ability to visualizes, constructs, and delivers compelling narratives for the appropriate audience supported by data in a way that provides contexts to inform business decision making.</li><li>Prior experience in financial scenario forecasting, data analysis and executive summarization to avert risk and drive actions</li><li>Demonstrated advanced Technical Skills, including but not limited to Power BI, Apptio, advanced Excel, TM1, Oracle and AI tooling (including ChatGPT and Copilot). Experience leveraging automation to create efficiencies.</li><li>Experience in building, leading, and mentoring diverse and global teams.</li><li>Excellent relationship skills and ability to interact with senior leaders with poise and confidence, influence management at all levels of the organization including the ability to partner cross-functionally with business partners with competing priorities and needs.</li><li>Demonstrated ability to give effective presentations and communications to all levels of leadership.</li><li>Strong knowledge of Tech Investment processes and tooling that drive Technology resource and financial management with an understanding of risk, controls, and compliance needs</li><li>Passion for continual improvement and process design; seeks new ways to improve effectiveness, quality, and compliance</li><li>Confident and clear communication and relationship building skills, with the ability to navigate through conflict, influence leaders and drive progress in decision making</li><li>Ability to work autonomously and proactively to drive result</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director, Portfolio Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Merchant &amp; Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Strategy, Operations &amp; Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchant to not only accept American Express but openly welcome and recommend us to their customers. Risk &amp; Remediation is specifically focused on driving GMNS process excellence, Legal Entity Governance, 1LOD Compliance, Data Governance and managing large risk-related initiatives for GMNS.How will you make an impact in this role?We are seeking a professional individual that is focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Manager will:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Advise on execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Track issues with KRI limits and risk appetite for GMNS to ensure operational risks are managed within agreed thresholds, and leverage these metrics to help detect concerning rises in emerging problems, e.g., upticks in reload complaints, then escalate and flag concerns accordingly&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide support to develop the operational risk framework to enable effective risk management and decision making in the BU&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage details of specific risk and controls governance forums for GMNS, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide support to develop BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Facilitate the understanding and use of the risk governance framework across BUs through regular communication&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Facilitate the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence)&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Administer implementation of key areas training initiatives that align with Operational Risk Management&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Facilitate processes to ensure and monitor the integration of regulatory changes &amp; updates into the Operational Risk framework and training materials&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support sharing insights, better practices, themes, etc. across the enterprise&nbsp;Required Qualifications:&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong project management, communication, and interpersonal skills&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectivelyPreferred Qualifications:&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in at least one of the following:&nbsp;&nbsp;oTranslating operational risk strategy and appetite into execution guidelines&nbsp;oTracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds&nbsp;oOversee the implementation of the operational risk governance frameworks&nbsp;&nbsp;oCommunicating and ensuring understanding and adherence to operational risk procedures and standards&nbsp;&nbsp;oFacilitating the operational risk exam management processes&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in financial services industrySalary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager, Audit & Exam Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Technology Portfolio Management team is looking for a forward-thinking Associate, Program Management who combines strong leadership with risk management practices, ensuring alignment with the organization's overall risk tolerance.&nbsp; You will support reviewing and reporting on compliance processes and ensure alignment with appropriate standards.&nbsp;&nbsp;You will influence and collaborate with Agile Champions and control management team to maintain and identify areas of opportunity to the program.<ul><li>Support the execution of the compliance program by reviewing, validating, and remediating (as appropriate) documentation to ensure adherence to established standards.</li><li>Build and maintain program-related documentation to ensure consistent and accurate process execution</li><li>Participate in identifying compliance, policy, procedural, and system gaps</li><li>Provide periodic updates on the status of compliance performance</li><li>Utilize tools to document and report on milestones, facilitate transparent communication, and goal alignment</li><li>Identify potential risks and develop mitigation strategies, contributing to the overall risk management plan</li><li>Identify and report complex issues to senior team members, ensuring timely resolution</li></ul>Minimum Qualifications<ul><li>Bachelor’s degree in accounting or finance, or equivalent experience supporting financial programs or compliance initiatives</li><li>High degree of organization, individual initiative, and personal accountability</li><li>Excellent communication skills with a demonstrated ability to lead, engage, influence, and encourage stakeholders to drive collaboration</li><li>Ability to organize and manage to deadlines, adapting your time to changing priorities to meet the needs of the organization</li><li>Detail-oriented and analytical; adept at framing key questions, interpreting data, and making informed decisions</li><li>Strong understanding of agile delivery processes</li><li>Experience with internal and external compliance and audit</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Associate - Program Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Our Middle Market Digital Experiences team is leading a critical transformation within Global Commercial Services (GCS) creating a next-generation digital ecosystem of streamlined, modern experiences that empower businesses to manage and grow with confidence. This work is central to our strategy of delivering integrated, customer-first solutions, making the team’s role both highly visible and mission critical.As a Senior Manager of Product Development, you will play a key role in building a best-in-class digital ecosystem that transforms how Middle Market customers engage with American Express. You’ll help design and deliver intuitive digital platform experiences that give businesses actionable spend insights, streamline program communications (alerts and notifications), and power personalized dashboards and navigation.Your role will translate strategy into execution—simplifying complexity, driving delivery across cross-functional teams, and delivering digital capabilities that scale across products and personas. You’ll influence the roadmap, connect strategy to outcomes, and deliver measurable impact for customers and the business.Key Responsibilities:<ul><li>Lead the development of one or more digital capabilities across spend insights, program communications, role-based dashboards, and navigation experiences</li><li>Translate strategic goals into a clear roadmap balancing near-term delivery and long-term scalability</li><li>Partner with Engineering, Design, Product, and Business stakeholders to align priorities and accelerate execution</li><li>Drive discovery and MVP definition, ensuring product releases deliver meaningful customer and business value</li><li>Identify and execute opportunities to improve digital efficiency, consistency, and usability across experiences</li><li>Leverage data and user feedback to enhance adoption, optimize usability, and refine digital capabilities</li><li>Develop solutions that integrate seamlessly across systems, ensuring cohesive and scalable experiences</li><li>Communicate product strategies, progress, and outcomes to senior leadership</li><li>Foster collaboration, accountability, and a culture of innovation within and across teams</li></ul>Minimum Qualifications:<ul><li>5+ years of experience in product management, platform development, or related roles within financial services or technology</li><li>Proven track record in leading large product initiatives from concept to execution, particularly for digital experiences</li><li>Strong ability to collaborate across teams and drive alignment on priorities and execution</li><li>Experience defining and delivering product roadmaps, managing multiple priorities while adapting to evolving business needs</li><li>Strong analytical skills with experience using data and research to guide decision-making</li><li>Proficiency in documenting business solutions to ensure a clear understanding of platform capabilities and their role in product development</li><li>Familiarity with agile methodologies and product development frameworks</li><li>Bachelor's degree in business, computer science, engineering, or a related field</li></ul>Preferred Qualifications:<ul><li>Master's degree (MBA) or equivalent</li><li>Experience in developing cross-product capabilities with a focus on improving efficiency and usability across multiple customer segments</li><li>Strong understanding of customer experience, platform scalability, and digital experience feature development</li><li>Ability to align product strategy with business goals and drive meaningful impact</li><li>Experience presenting to senior executives and influencing cross-functional teams</li></ul>Why Join us?You’ll join a team shaping one of the most ambitious digital transformations at American Express—reimagining how Middle Market customers interact with our products and services. Your work will have enterprise-wide visibility and tangible business impact.Here, you’ll find the scale of a global brand with the energy and innovation of a startup, and the opportunity to:<ul><li>Build digital experiences that empower businesses with data, insights, and control</li><li>Lead initiatives at the center of our customer engagement strategy</li><li>Collaborate with senior leaders on high-impact, cross-functional initiatives</li><li>Grow your leadership career in a culture that values innovation, accountability, and results</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Digital Product Management (Platform Experiences)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Business Unit/Role Specific Info Designs, develops, and manages activities for a product or group of products from product definition and planning through production, release, and end of life. Partner with stakeholder teams on enhancing/refining product strategies and roadmaps. Serves as the central resource with design, process, development, test, quality, and marketing, throughout all stages of a product’s lifecycle. Manages the features backlog by identifying and prioritizing features and capabilities through direct input with customers, analysts, developers and architects and knowledge of the domain. Facilitates resolution of risks, issues and changes related to the product development lifecycle. Involvement includes modifications, upgrades and maintenance of the product or product line. Key Responsibilities:<ul><li>Assists in developing the business case for new products or features. Assists in the research of regulatory developments and provides preliminary input on analysis of potential implications to existing Products. Supports in the documentation of as-is processes for product management, product enhancements, key findings and standard methodologies.&nbsp;</li></ul><ul><li>Supports in the creation and maintenance of the product backlog, prioritizing features and establishing timelines for product releases. Partners closely with analytics team to provide input and prioritize analytics requests.&nbsp;</li></ul><ul><li>Collaborates with cross-functional teams including Product, Technology and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies.&nbsp;</li></ul><ul><li>Assists in the identification of technical gaps and collaborates with broader teams to facilitate resolution risks, opportunities and changes tied to product management initiatives and processes. Maintain core critical metrics.</li></ul><ul><li>Understands competitive and internal positioning for their product or product line through internal and external market research.&nbsp;</li></ul><ul><li>Use analytical abilities and strategic perspective to identify trends &amp; recommend solutions that will help improve the user experience.  </li></ul>Minimum Qualifications<ul><li>Bachelor’s degree candidates with an expected graduation date of May/June 2026  </li></ul><ul><li>Bachelor’s degree program in Computer Science, Computer Engineering, Information Systems, or other technical field   </li></ul>Preferred Qualifications<ul><li>Agile Methodologies&nbsp;</li></ul><ul><li>Communication Management&nbsp;</li></ul><ul><li>Feature Prioritization&nbsp;</li></ul><ul><li>Market Analysis</li></ul><ul><li>Product Development</li></ul><ul><li>Product Road mapping</li></ul><ul><li>Product Strategy</li></ul><ul><li>Requirements Management&nbsp;</li></ul><ul><li>Structured Problem Solving </li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Campus Undergraduate Full-Time - 2026 Associate Digital Product Management, Technology - Phoenix, AZ

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express entered the travel agency business in 1915 and is today one of the world’s largest travel networks. Over 100 years later the Travel and Lifestyle Services organization remains at the forefront of delivering card member value with a focus on providing premium leisure travel and related lifestyle services to Card Members through various offline and online channels around the globe. The global breadth of this team enables it to serve more Card Members whenever, wherever, and however they want to engage with American Express Travel &amp; Lifestyle Services. And with each market tailoring its products and services to its unique customer base, Card Members are provided with the guidance, protection, value, and seamless experience for which they look when booking and enjoying travel.As a Product Owner, you will join a team that develops foundational platforms, enabling card members across the full spectrum of digital channels including mobile, email, social and web.This role will liaise heavily with both internal and external partners, therefore making it extremely important this person be able to build and leverage relationships to drive success across cross functional teams.&nbsp;The successful individual ensures that the Product meets the evolving needs of the enterprise through continual innovation, evaluation, and deployment. Requires strong organizational, technical, and creative problem-solving skills. Must work well in a dynamic, complex environment and under deadline pressures. Coordinates the efforts of a scrum team or a set of scrum teams within a&nbsp;SAFE train (stakeholders, designers, developers, and analytics) to deploy the new features across markets and products.&nbsp;&nbsp;This role will report to the Manager-Digital Product Management.&nbsp;Responsibilities:&nbsp;<ul><li>Managing the product life cycle from strategic planning to tactical execution.</li><li>Prioritizing engineering work and balancing the requirements of customers and stakeholders.</li><li>Enabling analytics-driven decision making to evolve products and usage.</li><li>Evangelizing the product both internally and externally and shepherding products through the development process, advocating to achieve the best outcomes.</li><li>Interacting with customers to identify needs, opportunities, and gaps, and solve problems.</li><li>Brainstorming and negotiating effectively with various stakeholders to continuously define feature priority.</li><li>Help your team develop products by making difficult tradeoffs and removing roadblocks.</li><li>Prioritize feature/story backlog</li><li>Lead the business features breakdown into Platform features and stories.</li><li>Lead and/or write stories for scrum teams.</li><li>Agile mindset and transformation champion&nbsp;</li><li>Experience with APIs is a must</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree science is highly preferred.</li><li>Minimum 5+ years of experience in Product Management and leading projects/team in a global/complex/fast paced environment and executing complex project. Strong Travel industry experience and/or strong American Express Big data environment desirable</li><li>Hands-on technical knowledge/understanding of data and services including APIs (RestFul and SOAP) services and database storage in a complex/global environment.</li><li>Proven track record of driving innovation and business metrics with a customer-first mindset in a fast-paced environment.</li><li>Strong analytical and product development or product management skills with demonstrated ability to prioritize, track, and deliver results and lead teams.</li><li>Proved track record of executing complex initiative in a Collaborative &amp; Assertive manner and driving innovation and change management.</li><li>SAFe/Agile Product Owner certification preferred.</li><li>Background in Software Development preferred.</li><li>Background in Travel Product preferred. </li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Associate - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Credit and Fraud Risk (CFR) Organization within American Express helps drive profitable business growth by reducing the credit &amp; fraud risk and maintaining our customers’ confidence in the security of the products. It utilizes an array of tools and ever-evolving technology to detect and combat risk, minimize the disruption of good spending, and provide world class customer experience.&nbsp;The Digital Risk Products &amp; Data Strategy (RPDS) team within CFR is the backbone of all risk decisions and helps in building the digital products for risk management across customer lifecycles i.e., Onboarding, Credit Underwriting, Authorizations, Collections across card &amp; non card business globally.As a part of this team, you’ll work with the industry’s best talent to create thoughtful and innovative digital risk platform products that enable our customer facing Risk Products. If you are interested in building innovative digital risk Platform products, it can translate our business needs into remarkable solutions and if this energizes you, you should consider career in Digital Risk Platform Products team.Key Responsibilities:<ul><li>As a Manager - Digital Product Management, one would translate needs of business owners/stakeholders and deliver on the Digital Platform Product roadmap</li><li>Envision and design of the next generation of Product that would encompass global consumer and commercial credit risk capabilities spanning limit management, customer management, authorizations and hardship and collections.</li><li>Partner with Manager / Director to transform Risk Systems, play a central role in detailing the blueprint, and work in close partnership with stakeholders in Credit and Fraud Risk, as well as external experts to arrive at the best design/solution and oversee its execution.</li><li>Work in close partnership with Risk Capabilities and Technology team to deploy next generation risk capabilities, designed for long-term adaptability</li><li>Own Platform backlog including, but not limited to, Feature / User story creation, Sprint Planning, Sprint Review, Retrospectives.</li><li>Collaborate with Compliance, Legal, Global Banking, and the AXP Privacy Office to deliver defect-free capabilities with the flexibility to meet evolving customer needs while satisfying all relevant regulatory requirements.</li></ul>Minimum Qualifications:<ul><li>Experience and deep interest building robust, scalable, user-friendly Enterprise software systems</li><li>Ability to build strong relationships, operate effectively within large cross-functional teams, and influence business partners to drive transformational change</li><li>Ability to communicate and interact effectively with internal and external stakeholders at all levels</li><li>Demonstrated ability to think outside the box and design industry leading solutions</li><li>Prior experience working in Agile, SAFe environments.</li><li>Undergraduate degree and 1 year of relevant experience. Advanced degree in mathematics, statistics, engineering, computer science, econometrics, or another related field of study is preferred</li><li>Experience working with SQL, Hive, Big Query is preferred</li><li>Knowledge of Credit Risk management function and Amex data and risk technology platforms is preferred</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. The Global AR Digital Product Management team is looking for a talented and driven software Senior Product Manager to lead the transformation of Account Receivable capabilities for the Core Card Platforms and help us build our next generation of technology assets. The role will lead Product Discovery, understanding the ‘who’, ‘why’, ‘what’ in collaboration with a multitude of cross functional product and engineering stakeholders to define requirements, and write features with clear &amp; measurable acceptance criteria. We are looking for someone with great business acumen, a love of technology, and product management skills.&nbsp; You will be working with our US Consumer and Small business markets, to understand and support the definition and documentation of the Roadmap, Product Vision, mapping user stories to the needs of the business and ensuring product delivery meets the business need. &nbsp;You will work with one or more scrum teams, align with other Product Owners/Managers, Delivery Managers, Solution Architects and Engineers across the globe to refine the features, prioritize the backlog, and collaborate to deliver on Global Accounts Receivable initiatives.Specifically for this role,•&nbsp;&nbsp;&nbsp;&nbsp;Candidate will be working with multiple scrum teams •&nbsp;&nbsp;&nbsp;&nbsp;The candidate will be in Phoenix and should be able to work in person 3 days per week. •&nbsp;&nbsp;&nbsp;&nbsp;The candidate will be working on the Classic Accounts Receivable platform and will be the primary owner of the Florida remediation tool. •&nbsp;&nbsp;&nbsp;&nbsp;These platforms run in multiple technology stack including Mainframe, Oracle, and Cloud •&nbsp;&nbsp;&nbsp;&nbsp;Must be a quick learner, able to understand complex functionality including multiple system interactions •&nbsp;&nbsp;&nbsp;&nbsp;Must be able to collaborate with multiple stakeholders, product and engineers located in other regions particularly New York, Phoenix, India and Manila Key Responsibilities:•&nbsp;&nbsp;&nbsp;&nbsp;Translate complex business objectives into functional and non-functional features, working closely with engineering to provide the information required for those teams to successfully deliver software products •&nbsp;&nbsp;&nbsp;&nbsp;Ensure what the team builds is aligned with what is needed to achieve the desired outcomes. •&nbsp;&nbsp;&nbsp;&nbsp;Lead refinement, and own/prioritize the team’s backlog. •&nbsp;&nbsp;&nbsp;&nbsp;Execute agile methodologies with collaboration in a dynamic product development environment. •&nbsp;&nbsp;&nbsp;&nbsp;Maintain the product backlog and ensure user stories are aligned to underlying product outcomes.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Participate in retrospectives to ensure lessons learned are carried forward in subsequent development activities&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Lead the team in defining what needs to change on the platform to support a particular business feature (impact analysis / approach definition). •&nbsp;&nbsp;&nbsp;&nbsp;Ensure feature refinement conforms to definition of ready, and acceptance test criteria is completed to definition of done.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Foster and contribute to a culture of ownership, follow-through, and collaboration by adopting a mindset of doing whatever it takes to make the team successful. •&nbsp;&nbsp;&nbsp;&nbsp;Identify risks, challenges, opportunities, and business integration needs. •&nbsp;&nbsp;&nbsp;&nbsp;Enable cross-functional collaboration with relevant teams within the product scope. •&nbsp;&nbsp;&nbsp;&nbsp;Prioritize and maintain the features backlog consistent with the Outcomes and Product Roadmap and perform story elaboration with the implementation team. •&nbsp;&nbsp;&nbsp;&nbsp;Work closely with the design and technology teams to develop, test and deliver the defined capabilities and rapidly iterate new solutions. •&nbsp;&nbsp;&nbsp;&nbsp;Review/demonstrate sprint-related or general functionality with external partners and customers. •&nbsp;&nbsp;&nbsp;&nbsp;Coordinate communication and facilitates resolution of risks, issues, and changes tied to the product backlog. •&nbsp;&nbsp;&nbsp;&nbsp;Create documentation which identifies and highlights gaps in the end user experience from production launches •&nbsp;&nbsp;&nbsp;&nbsp; Ensure that the appropriate tracking and reporting is in place to monitor performance post launch to evaluate future investment. •&nbsp;&nbsp;&nbsp;&nbsp;Manage and mentor junior product managers in the team •&nbsp;&nbsp;&nbsp;&nbsp;Serves as the Subject matter expert for the Florida remediation tool capabilities in the US market and its supported business functions. •&nbsp;&nbsp;&nbsp;&nbsp;Initiates and completes research and analyses requiring in-depth knowledge of the Triumph platform and regulatory environment for various products strategies to drive product development or improvements.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Using assessment of market trends and the competitive landscape, makes recommendations for product enhancements for respective or related group of products.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Considers economics behind products.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Manages and presents materials for product governance meetings. •&nbsp;&nbsp;&nbsp;&nbsp;Responds to inquiries and demands from AENB stakeholders across the organization.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Interacts with clients, regulators, vendors and other industry participants, as necessary.Minimum Qualifications:•&nbsp;&nbsp;&nbsp;&nbsp;Must have substantial knowledge of core accounts receivables functions such as minimum due, interest, late fees and payment application across different buckets •&nbsp;&nbsp;&nbsp;&nbsp;Experience in leading corrective actions and operational risk events, financial remediation, implementing long term fix and control enhancements (such as PRSA) •&nbsp;&nbsp;&nbsp;&nbsp;Must have skills in SQL. &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;5+ years’ experience in Product Management with consistent track record in defining winning product constructs and delivering a product vision and strategy. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to establish and maintain effective working relationships with all levels within organization, both within technology and the bank. •&nbsp;&nbsp;&nbsp;&nbsp;Experience with Agile and scrum software development methodologies is desirable. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication and collaboration skills to consult with various stakeholders and drive to thorough requirements. •&nbsp;&nbsp;&nbsp;&nbsp;Experience in writing customer journeys, user stories, features in an easy to understand, non-technical manner. •&nbsp;&nbsp;&nbsp;&nbsp;Good analytical skills. Shown experience in data analysis and analytical decision-making •&nbsp;&nbsp;&nbsp;&nbsp;Problem solving, attention to detail, excellent organizational skills. •&nbsp;&nbsp;&nbsp;&nbsp;Product management skills, ability to prioritize and complete tasks. •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s Degree desirable or equivalent experience •&nbsp;&nbsp;&nbsp;&nbsp;Ability to support or leading large, complex features or products with multiple partners. •&nbsp;&nbsp;&nbsp;&nbsp;Experience working with rapid and iterative development teams strongly desiredPreferred Qualifications:•&nbsp;&nbsp;&nbsp;&nbsp;Experience working on corrective actions and operational risk events &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Experience working on the Florida internal remediation tool&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Strong experience working on implementing controls such as SOX •&nbsp;&nbsp;&nbsp;&nbsp;Experience working on Gen AI tools to increase efficiency in the Product management organizationSalary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

21 Project Management / Professional Services Jobs in Arizona