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The UM Clinical Support Specialist plays a vital role in supporting the leadership of the Utilization Management team by collecting, analyzing, and reporting data. This position is responsible for maintaining utilization and productivity logs, developing, and monitoring reports, and ensuring accurate and timely documentation. The role also provides administrative support to the clinical team by managing inbound and outbound calls that do not require clinical intervention, review referrals for completeness, assisting reviewers with obtaining clinical information when needed, and supporting compliance, training, and appeal processesOffice Location: <ul><li>Office located at 7600 North 16th Street, Suite 140 Phoenix, AZ 85020</li><li>Remote</li></ul>Essential Functions: <ul><li>Works independently with minimal supervision and demonstrates accountability for work quality.</li><li>Support the UM Director and Supervisor in data collection and analysis.</li><li>Creates and manage comprehensive reports on utilization and productivity and performance trends.</li><li>Reviews the human resource credentialing reports with the Supervisor to ensure clinician licenses remain current in all applicable states.</li><li>Monitors Relias for completion of mandatory training and ensure staff compliance within required timelines.</li><li>Records and tracks QIO appeal requests and provides assistance as needed.</li><li>Assists the clinical team by managing non-clinical calls, inquires and administrative tasks.</li><li>Assists the clinical team by reviewing referrals for missing clinical documentation andobtaining clinical information from providers or facilities when necessary and providing decision notifications back to the providers.</li><li>Assist UM reviewers with administrative tasks in relation to the PA/RA/Appeals process.</li><li>Assist UM department with non-clinical RA decisions.</li><li>Answers and resolves portal tickets in a timely manner.</li><li>Maintains accurate logs, tracks data trends and identifies opportunities for process improvements.</li><li>Exhibits a professional, pleasant and welcoming demeanor both in person and on the phone.</li><li>Schedules 1:1 meetings for leadership and staff as directed.</li><li>Other duties as assigned.</li></ul>Qualifications:<ul><li>Associate degree in healthcare administration, business administration, or a related field required; Bachelor’s degree preferred.</li><li>Proven experience in a healthcare support role, particularly in data collection and reporting.</li><li>Prior experience supporting clinical teams and handling administrative tasks related to healthcare services.</li></ul>Knowledge and Experience:<ul><li>Proficiency in relevant software applications (e.g., Excel, Power BI, database management systems).</li><li>General medical knowledge.</li><li>Understanding of healthcare utilization management processes and terminology.</li><li>Awareness of privacy regulations and data security practices in healthcare.</li><li>Excellent organizational skills with strong attention to detail.</li><li>Critical thinking and troubleshooting skills.</li><li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li><li>Well-developed interpersonal and communication skills.</li><li>Professional appearance and manner.</li><li>Ability to work both independently and collaboratively in a team environment.</li></ul>tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

tango

Utilization Management (UM) Clinical Support Specialist (Remote)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Manager of ETS Exam and Audit Management will be responsible for managing ETS owned or impacted exams, audits, and reviews, and supporting the tracking of open findings, Management Action Plans (MAP), Matters Requiring Attention (MRA), and other regulatory or audit actions across ETS. The successful candidate will collaborate across lines of defense and organizations to manage, track, and report on open actions from audits, reviews, and/or exams to various stakeholders as well as provide consultative services on drafting SIIs and findings remediation plans in collaboration with ETS SLTs and SMEs. This position will report into the Director of ETS Exam and Audit Management within the Technology Risk &amp; Information Security (TRIS) organization. Key responsibilities include:<ul><li>Manage American Express regulatory engagements, internal compliance audits, and external assessments for ETS programs, processes, and procedures</li><li>Respond to audit and examination requirements from both internal auditors and external examiners.</li><li>Understand and be able to develop, implement, and follow-through on the lifecycle components of an MRA.</li><li>Collaborate with Internal Audit Group, and 2nd line of defense partners to align data for reporting.</li><li>Track and report status of open findings, MAPs, MRAs for Technology across the three lines of business.&nbsp;&nbsp;</li><li>Provide understanding of results, findings, action plans, etc. to include plan activities, actions of coordination, priorities, steps, process, and timeline for monitoring.</li><li>Create and maintain an accurate flow of audit and exam information including schedules, results, and statuses.</li></ul>Minimum Qualifications:<ul><li>5+ years of Information Security or Technology Risk Management leadership experience.</li><li>Bachelor’s degree.</li><li>Experience working with Regulators and in complex regulated businesses.</li><li>Experience developing and reporting on project metrics to provide for various levels of an organization.</li><li>Leadership and team-building skills, with a consistent track record for successful delivery of projects.</li><li>Understanding of information security regulatory landscape.</li></ul>Preferred Qualifications:<ul><li>Security and risk certifications (risk and regulatory – CISA, CISM, CRISC)</li><li>Strong in risk management. Ability to link threats to risk tolerance and control effectiveness measurements.</li><li>Strong writing skills: the ability to frame messages for specific audiences and communicate information about complex issues to collaborators in a clear and easy to understand way.</li><li>Experience in information security disciplines with emphasis on vulnerability management, data protection, infrastructure security, application security, identity and access, incident management and data analytics.</li><li>Experience as an auditor in 2nd, 3rd, or regulatory spaces.</li><li>Experience working with a diverse audience, under tight deadlines, and negotiate successful outcomes to challenging problems.</li><li>Ability to work cross-functionally with teams.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

American Express

Manager Tech Risk & Control - Exam & Audit Management

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact on this role?The Legal Risk Manager will:&nbsp;<ul><li>Lead or support of reviews, and maintenance of legal risk policy, procedures, governance updates, roles &amp; responsibilities, and requirements</li></ul><ul><li>Perform independent oversight and provide effective challenge to first line through reviews / testing and ongoing monitoring of Legal risk &amp; processes</li><li>Draft and deliver detailed reports and presentations to senior leadership, summarizing risk assessments, findings, and recommendations</li><li>Contribute to education of first line teams across the enterprise about risk management programs and practices</li><li>Collaborate with General Counsel’s Organization, Global Risk and Compliance, Global Internal Audit and Business Unit’s stakeholders to ensure integrated risk management efforts and effective communication</li><li>Collaborate effectively with all stakeholders and partners to ensure regulatory compliance and manage regulatory relationships and exams for safety &amp; soundness related regulations</li><li>Drive a proactive risk management culture, influencing leadership and teams to prioritize legal risks considerations in decision-making</li></ul>Minimum Qualifications:<ul><li>4+ years of experience, specifically in risk management, compliance, legal, or a similar role&nbsp;</li><li>Demonstrated ability to successfully manage multiple priorities and apply strategic thinking to deliver initiatives to advance a programs’ maturity and development</li><li>Strong understanding of legal and regulatory frameworks, including experience with regulatory changes, legal and regulatory requirements, internal and external reviews globally</li><li>Ability to proactively identify issues, escalate key findings, and advise on recommended solutions to correct issues and/or mitigate risks</li><li>Proven ability to translate complex and disparate information into a comprehensive and cohesive conclusion</li><li>Aptitude to communicate findings to colleagues, business partners, and senior leaders in a clear, logical and structured way</li><li>Impeccable integrity required for handling confidential information</li><li>Rigorous and analytical approach to problem-solving, decision-making, and prioritization</li><li>Leadership qualities with the ability to influence at all levels of the organization</li></ul>Preferred Qualifications:<ul><li>4+ years of independent risk management and compliance experience (2LOD)</li><li>Detailed knowledge of legal processes such as writs/levies, garnishments, subpoenas, search warrants, and legal requests</li><li>Legal background/Education</li><li>Certified Paralegal and/or Professional certification (CAMS, CFE, CCEP, etc.)</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Manager-Legal Risk, Operational Risk Management

Take your career further with McLane! The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide. Under limited supervision, the Customer Service Representative II handles non-routine customers and issues while achieving customer satisfaction by providing accurate, timely, and consistent information and solutions. This position provides a reliable communication network for customers resulting in strong business relationships. Benefits you can count on: <ul><li>Schedule: Monday thru Friday; 1st shift starting at 5:00am.</li><li>Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.</li><li>Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days.</li><li>401(k) Profit Sharing Plan after 90 days.</li><li>Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!</li></ul> What you'll do as a Customer Service Representative II: <ul><li>Monitor customer reporting; communicate critical issues. </li><li>Research and respond to customer inquiries.</li><li>Maintain customer files to ensure up to date information.</li><li>Manage customer requests for assistance, information, and issue resolution.</li><li>Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.</li><li>Maintain regular communication with decision makers within customer organizations.</li><li>Train customers on various business applications to maximize company value to the organization.</li><li>Analyze and respond to various customer requests involving store level and group level information.</li><li>Respond to various customer requests and needs.</li><li>Answer inquiries by phone, email, and internet response.</li><li>Perform other duties as needed or assigned by supervisor.</li><li>Other duties may be assigned. </li></ul> Qualifications you'll bring as a Customer Service Representative II: <ul><li>High School Diploma or GED. </li><li>2 or more years of customer service experience.</li><li>Ability to type 45 wpm and perform 10-key by touch.</li><li>Strong verbal and written communication skills, and organization and planning skills.</li><li>Knowledge and experience with all Microsoft office applications.</li><li>Ability to prioritize pending tasks in a logical manner.</li><li>Ability to learn quickly, retain information and meet deadlines. </li><li>This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.</li></ul> Fit the following? We want you here! <ul><li>Teamwork oriented</li><li>Organized</li><li>Problem solver</li><li>Detailed </li></ul> Our roadmap. Our story. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit <a href="https://www.mclaneco.com/legal/employment/" target="_blank">https://www.mclaneco.com/legal/employment/</a>

McLane

Representative, Customer Service II

<h4>&nbsp; &nbsp; &nbsp;You Lead the Way. We've Got your Back.</h4>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Enterprise Data Management &amp; Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. &nbsp;Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. &nbsp;By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.How will you make an impact in this role? The Enterprise Data Office (EDO) is part of the Technology organization and sets the enterprise strategy for and delivery of critical data-related initiatives required to accelerate the ongoing digital transformation of American Express products and services, enhance the overall customer experience, strengthen our data strategy and practices, and drive our continued growth. &nbsp;The Senior Analyst, Enterprise Data Governance Data Activation role will support the activation of data management (as outlined in the organization’s Enterprise Data Governance Policy) across business units at American Express. This role will also provide support in training, communications, and change management related to data governance across the enterprise.Primary Responsibilities:<ul><li>Execution of data activation activities and processes to bring data under governance (e.g., critical data element prioritization, data mapping, identifying data management roles, documenting data, and classifying systems)</li><li>Communicating data management program requirements to federated data management teams.</li><li>Initiating the training of federated data management teams on foundational processes and activities to bring data under governance.</li><li>Communicating requirements to teams who own data governance tools (e.g., Collibra, data quality platform, etc.)</li><li>Develop advanced knowledge on the Enterprise Data Management Operating Policy in order to support the data activation activities</li></ul>Minimum Qualifications:<ul><li>2+ years of Data Management and Data Governance concepts (metadata, lineage, data quality, etc.) and related metrics to monitor compliance of Data Governance policy and standards.</li><li>Bachelors Degree</li><li>Basic experience / knowledge of Data Governance / Data Management tools (e.g., Manta, Collibra)</li><li>Ability to collaborate, influence, and communicate across multiple stakeholders and levels of leadership, speaking at the appropriate level of detail to both business executives and technology teams.</li><li>Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment.</li><li>High degree of organization, individual initiative, results and solution oriented, and personal accountability and resiliency</li><li>Proven track record of driving results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information.</li><li>Self-motivated and proactive, ability to manage multiple assignments and projects&nbsp; concurrently within tight deadlines.Preferred Qualifications:</li><li>Ability to collaborate, influence, and communicate across multiple stakeholders and levels of leadership, speaking at the appropriate level of detail to both business executives and technology teams.</li><li>Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment.</li><li>High degree of organization, individual initiative, results and solution oriented, and personal accountability and resiliency</li><li>Proven track record of driving results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information.</li><li>Self-motivated and proactive, ability to manage multiple assignments and projects&nbsp; concurrently within tight deadlines.</li><li>Master’s degree in finance/accounting&nbsp;</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst Data Governance & Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Capabilities Manager will support the development, enhancement, and implementation of technology, capabilities, reporting, and product strategies within the Global Risk and Compliance organization. This role focuses on contributing to operational risk transformation by assisting in aligning business needs with technological solutions while ensuring scalability, regulatory compliance, and innovation. The Manager will work closely with stakeholders across risk, compliance, and IT to help deliver effective tools, reports, and systems that enhance the risk management framework.Key Responsibilities:<ul><li>Lead collaboration with business and technology teams to define detailed user stories, ensuring functional and non-functional requirements are well-documented</li></ul>·Oversee User Acceptance Testing (UAT) planning and execution, guiding teams in the development of test cases, coordinating with end-users, and validating that system enhancements meet business and regulatory requirements·Drive the design and definition of risk management solutions and reporting by advising on strategic architecture choices and aligning cross functional stakeholders·Lead the delivery of risk and compliance technology capabilities that strengthen the operational framework, with a focus on proactive risk identification, monitoring, reporting, and controls effectiveness·Shape and execute product strategies that advance operational risk system capabilities, ensuring alignment with broader risk transformation objectives·Coordinate and help prioritize a portfolio of technology initiatives that enhance risk data management, workflow automation, and regulatory compliance tools.·Support the integration of advanced technologies such as AI, machine learning, and data analytics within operational risk management processes.·Ensure risk and compliance technology solutions adhere to regulatory standards and adapt to evolving global requirements.·Support the integration of risk management systems across the organization, facilitating comprehensive risk reporting and insights for senior management.·Stay informed on industry trends, innovations, and best practices to contribute to continuous improvement in risk and compliance capabilities. Qualifications:·7+ years of experience in operational risk management, compliance, or risk technology, with a background in supporting capabilities and product strategy initiatives.·Prior experience in designing / architecting / implementing complex risk management solutions·Experience in Agile / Kanban methodologies, creating and prioritizing user stories and tasks for multiple projects in a dynamic environment.·Experience in performing UAT, writing test-cases for various scenarios, performing product reviews / certifications, etc.·Experience in coordinating risk transformation projects, particularly in assisting with the implementation of large-scale technology platforms.·Familiarity with developing product and technology roadmaps, with a focus on operational risk, compliance, and regulatory requirements.·Strong understanding of global risk management frameworks and financial industry regulations, including Basel, SOX, and CCAR.·Experience working with technological solutions in risk and compliance, including AI, machine learning, and advanced analytics.·Proven ability to collaborate with cross-functional teams and work with senior stakeholders to align technology initiatives with business objectives in risk management.·Strong analytical and problem-solving skills, with the ability to assess complex risk environments and contribute to effective solutions.·Excellent communication and collaboration skills, with the ability to support teams and present risk management insights to stakeholders.·A bachelor’s degree in Risk Management, Business, Technology, or a related field is required.Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, Capabilities - Operational Risk Management (ORM) Transformation

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Senior Manager – Digital Product Management will lead the strategic vision, development, and implementation of cutting-edge&nbsp;Developer GenAI solutions, focusing on increasing productivity and efficiency across all phases of the Software Development Lifecycle (SDLC). This role requires deep partnership with various technology teams and&nbsp;familiarity with GenAI tools, Agentic GenAI Software and MCP’s such as GitHub Copilot, Devin, ChatGPT, and other LLMs. This role works closely with strategic product, technology and venture partners to define the needs being addressed in each Developer Experience program and deliver the concepts, capabilities, designs, and plans to meet these needs. This role will also ensure that Developer Experience projects are delivered on time, in budget and that the products meet specifications. On&nbsp;any given day, you might:<ul><li>Serve as a solutioning expert for emerging GenAI projects identifying, harvesting, grooming, and enabling use cases across the company.</li><li>Support the evolution of use cases who need product guidance, technical best practices, enablement support and thought leadership.</li><li>Elevate key priorities, opportunities, and challenges to leadership for strategic consideration and collaboration.</li><li>Enforce performance transparency of pilots and use cases to ensure key metrics are being met and company resources are deployed most effectively.</li><li>Partner across the organization to lead Developer Experience efforts and processes in acquiring an in-depth understanding of the customer needs and applying both strategic and tactical methods to stay on top of the evolving trends in the competitive landscape.</li><li>Act as both a strategic problem solver and architect for the future technology and capability needs of Developer Experience to implement business strategy.</li></ul>Minimum Qualifications:<ul><li>Bachelor's degree in science, Technology, or Engineering.</li><li>At least 6 years of project management, product management and/or leadership experience in technology roles.</li><li>A deep understanding of the FinTech industry generally.</li><li>Proven track record building, launching and driving products through the lifecycle.</li><li>Ability to bring innovative thinking couples with practical execution to solve multi-dimensional issues.</li><li>Requires excellent written, interpersonal communication and presentation skills.</li><li>Highly focused on delivering products that meet the needs of patients and customers.</li><li>Ability to influence leadership to adopt new ideas, products and/or approaches.</li><li>Brings support and positive attributes to a culture that is respectful, supportive, goal oriented, scientific and diverse.</li><li>Must have ability to read and understand complex contracts of the business, work with the legal and transaction teams.</li></ul>Also Critical to your Success:<ul><li>A passion for creating a fun, empathetic work environment where high performing, diverse teams can thrive.</li></ul>Bonus Points:<ul><li>Experience building, developing, integrating with and/or launching GenAI products in a highly regulated industry.&nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The PACE (Product Assembly Configuration Engine) team &amp; capability is part of Enterprise Platforms playing a key role in the definition, management &amp; development of the Product definition for New Card Products, product refreshes, and product domain initiatives that help grow revenue, deepen customer engagement and increase member value. The team drives the development of products and software that deliver on business growth while increasing speed to market and modernizing product definition across the Enterprise. The team is also responsible for enhancing customer experience through development and enhancement of UX capabilities to provide ease of use for product assembly and configuration.The PACE team is looking for a talented and driven Senior Manager – Digital Product Management/Owner role to lead the transformation of product definition, and Enterprise adoption through leveraging our POA capabilities globally.This role will lead Product Discovery, understanding the ‘who’, ‘why’, ‘what’ in collaboration with a multitude of cross functional product, business, and engineering stakeholders to define requirements, strategy, and ensure there are clear &amp; measurable outcomes to enable Enterprise alignment to our strategy. We are looking for someone with great business acumen, a love of technology, and strong agile product&nbsp;management&nbsp;skills.&nbsp;You will be working with our local markets, to&nbsp;understand and support the definition and documentation of the Roadmap, Product Vision, mapping features/stories to the needs of the business and ensuring product delivery meets the business need.&nbsp; You will work with one or more scrum teams, align with other Product Owners/Managers, Project Managers, and Engineers across the globe to prioritize the backlog, develop user stories, and collaborate to deliver on product domain initiatives.&nbsp;Key Responsibilities:<ul><li>Works with customers, key partners, and colleagues to define a product vision and strategy that is aligned with the high-level product roadmap</li><li>Understands and applies new trends and market standard methodologies</li><li>Communicates and build consensus across disciplines in crafting the product roadmap</li><li>Work with leadership to define and articulate a long-term product strategy and roadmap with clearly defined business metrics and targets</li><li>Support development of appropriate tracking and reporting to track product performance post launch to evaluate future investment</li><li>Identify risks, challenges, opportunities, and business integration needs</li><li>Enable cross-functional collaboration with relevant teams within the product scope</li><li>Translates product roadmap into well-defined product requirements/user stories and acceptance test criteria</li><li>Leads and mentor’s product owners</li><li>In conjunction with the Director, support the creation of a Product Backlog for a specific product</li><li>Prioritizes and maintains the sprint backlog consistent with the Outcomes and Product Roadmap and performs story elaboration with the implementation team</li><li>Partner with the design and technology teams to develop, test and deliver the defined capabilities and rapidly iterate new solutions</li><li>Reviews and accepts completed user stories</li><li>Reviews/demonstrates sprint-related or general functionality with external partners and customers, including the Director of Product Management and other colleagues</li><li>Coordinates communications and facilitates resolution of risks, issues, and changes tied to the product backlog&nbsp;</li></ul>Minimum Qualifications:<ul><li>5+ years of experience in Product Management with proven track record in defining winning product constructs and delivering a product vision and strategy</li><li>Experience with rapid and iterative software development methodologies</li><li>Proven track record managing large, complex products with multiple partners</li></ul>·Strong experience in Software Product development and delivering on a product roadmap<ul><li>Ability to establish and maintain effective working relationships with all levels within organization, internally and externally</li><li>Experience with Agile and scrum software development methodologies is desirable</li><li>Excellent communication and collaboration skills to consult with various stakeholders and drive to thorough requirements</li><li>Experience in writing customer journeys, user stories, features in an easy to understand, non-technical manner</li><li>Strong analytical skills. Shown experience in data analysis and analytical decision-making, with preference for consumer services products</li><li>Problem solving, attention to detail, excellent organizational skills</li><li>Project management skills, ability to prioritize and complete tasks</li><li>Bachelor’s Degree desirable or equivalent experience</li><li>Knowledge of APIs is desirable but not essential</li><li>Ability to support or leading large, complex features or products with multiple partners</li><li>Experience working with rapid and iterative development teams strongly desired</li><li>Financial product acumen</li><li>Product Management Experience in managing Full Stack Development teams</li><li>AI in UX is a plus</li></ul>TWA - Salary Range: AXP employees will maintain their current salary and be eligible for a completion bonus at the end of the temporary work assignment. &nbsp;The completion bonus is up to 5% base salary for laterals in band and up to 10% base salary for stretch assignments. The completion bonus amount will also be pro-rated to reflect the length of the assignment.The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Digital Product Management - GAR

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. It takes exceptional people to create exceptional products.&nbsp;We’ve built one of the most respected service brands in the world by creating products that set the standard for ease, convenience, security and innovation. Our product owners are at the center of it all, collaborating with business leaders, partners and engineering teams to shape the products of the future. If that fits your career vision, look no further.&nbsp;As a key link in the product development process, two days here will not be the same, but there are some things you can count on doing:<ul><li>Work with customers, key stakeholders, and partners to define a product vision and roadmap</li><li>Understand and apply new trends and competitive best practices into product roadmap and requirements</li><li>Support development of appropriate tracking and reporting to determine product performance</li><li>Work closely with the design and technology teams to develop, test and deliver defined capabilities</li><li>Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria</li><li>Facilitate resolution of risks, issues and changes related to the product development lifecycle</li><li>Document process flow in support of Project Governance Policy</li><li>Identify Risk and Controls Self-Assessment (RCSA) process documentation modifications for ongoing maintenance to RCSA materials.</li><li>Support project management for Product Issues with long term controls required – includes Product owned Issues and/or provide direct support to American Express Technology owned Issues specific to collaboration across business community.</li><li>Maintain Value Co Creation (VCC) artifacts for Enterprise initiative work specific to Project Orbit.&nbsp;</li></ul>&nbsp;Description/Overview of the Department:The Network &amp; Acquiring Solutions (NAS) teams bring together American Express' Merchant-and Network-related Businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual Customers. The organization manages the relationships with millions of Customers around the world that accept American Express and runs the company’s payment network and manages bank partnerships globally.It begins with a Card Member using an American Express Card at one of our&nbsp;millions of proprietary Merchants around the world, then processing that&nbsp;transaction, and getting the merchant paid, is up to us. The Acquirer Capability&nbsp;Delivery (ACD) Products team is at the heart of the proprietary transaction&nbsp;process.&nbsp; We power billions of transactions leading to merchants being paid and&nbsp;continuing to welcome American Express cardmembers and their cards.We are looking for talented Associates with Product Owner aspirations to join the Acquirer Capability Delivery (ACD) team in delivering efficient, effective, predictable, and compliant Acquirer capabilities for our global merchants.&nbsp; The success of the role will depend on your ability to maintain, improve, and expand capabilities provided to our Merchants and Partners around the world. The successful candidate should be strategic and a detail-oriented self-starter who is comfortable working in a dynamic and fast paced role within the organization.You will work among high performing product, process, and engineering teams. You will have a passion for both&nbsp;technology and business solutions and an eye&nbsp;on industry trends. Working with our partners, you will develop and prioritize features that optimize shareholder value while solving customer problems. You&nbsp;will enjoy being challenged in a fun, collaborative, diverse, and inclusive team&nbsp;environment.Does this sound like you?The Associate / Product Owner will:<ul><li>Build, update, and improve policies and procedures of the Merchant Payments application. Craft and maintain a product backlog and ensure user stories are aligned to underlying outcomes.</li><li>Develop the business case for new features. Research regulatory development and provide preliminary input on analysis of potential implications to existing products. Prepare the documentation of as-is processes for product management, product enhancements, key findings and standard methodologies.</li><li>Act as a point of contact for internal inquiries. Collaborate with cross-functional teams including Product, Technology and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies.</li><li>Identify technical gaps and collaborate with broader team to facilitate resolution risks, opportunities and changes tied to product management initiatives and processes.</li><li>Facilitate the reports and presentations for product governance meetings and Senior leadership meetings</li><li>Maintain open communication channels with ACD Leadership, stakeholders, business partners,&nbsp;and technology partners</li><li>Support governance processes for Acquirer Capability Delivery</li><li>Become a subject matter expert of the product(s) in scope</li></ul>Qualifications<ul><li>Knowledge and experience of Agile and Product development practices and processes is preferred, including the ability to write compelling user stories and lead certain Agile ceremonies</li><li>1+ years’ experience working with a scrum team</li><li>Knowledge of merchant transaction processing capabilities a plus</li><li>Strong communicator with a demonstrated ability to connect at all levels, who can also lead and influence business and technology partners effectively, are desired</li><li>Ability to drive project deliverables to achieve business results</li><li>Demonstrated ability to work autonomously and in a team environment</li><li>Curious and strives to know how things work and ability to use that knowledge to find enhancement opportunities</li><li>Ability to solve problems in a structured manner</li><li>Recognize issues quickly and determine how to go about getting resolution</li><li>Ability to drive standardization in processes</li><li>Ability to manage Business and end user expectations in a challenging and ever-changing environment</li><li>Degree in any of the relevant fields or relevant work experience</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Associate-Digital Product Management

Position:&nbsp; Referral Management, ManagerDepartment: Referral ManagementReports to:&nbsp; Director, Referral ManagementPosition Description:As a key member of the Referral Management team, you will implement KPIs, mentor your supervisors, provide leadership development, and ensure SLAs and compliance metrics are met. Working closely with the Director of Referral Management and your supervisors, the Manager is responsible for onboarding new employees, coordinating with HR, liaising between HR and supervisors for HR issues, schedules and coverage, team building and employee recognition, monitoring of KPI’s, disciplinary actions, hiring and employment termination, and completion of root cause analysis.Office Location:Office located at 7600 North 16th Street, Suite 140 Phoenix, AZ 85020 (Remote)Responsibilities and Duties:Responsibilities of the Manager include, but are not limited to the following:<ul><li>Employee Management</li></ul><ul><li><ul><li>Address employee concerns and conflicts. Collaborate with HR as needed.</li><li>Manage employee performance, including reviews and disciplinary actions.</li><li>Identify learning opportunities and work with our training coordinator to develop training to enhance employee skills and knowledge.</li><li>Manage professional development for employees.</li><li>Maintain department organization charts and employee directory.</li><li>Conduct performance and salary reviews in conjunction with Director, Referral Management.</li></ul></li></ul><ul><li>Leadership and Team Management:</li></ul><ul><li><ul><li>Lead and manage assigned teams, providing guidance, mentorship, and support.</li><li>Collect, analyze, and measure employee quality and productivity data; review data for trends and gaps that may require additional employee support.</li><li>Perform monthly one-on-ones with each employee to deliver coaching and performance reviews.</li><li>Ensure appropriate scheduling of team members for day-to-day production coverage.</li><li>Working with QA and Training teams, support employee productivity and quality improvement; identify and support employee gaps.</li><li>Review daily productivity to ensure appropriate distribution of referrals, productivity concerns, and re-dissemination of referrals for timely completion.</li></ul></li></ul><ul><li>Collaboration and Communication:</li></ul><ul><li><ul><li>Collaborate with cross-functional teams to ensure quality-related requirements are understood and met.</li><li>Communicate quality-related metrics, trends, and issues to senior management.</li><li>Foster a positive and collaborative work environment to ensure effective teamwork and high morale within the teams.</li></ul></li></ul><ul><li>Process Improvement and Risk Management:</li></ul><ul><li><ul><li>Support identification of trends, participate in root cause analysis, and create corrective/preventive action plans to address identified issues.</li><li>Promote a culture of continuous improvement by driving quality initiatives and best practices across the organization.</li><li>Disseminate process changes live and redirect team as needed to achieve company goals.</li></ul></li></ul>Qualifications:<ul><li>Must be at least 18 years of age.</li><li>Bachelor’s Degree or equivalent work experience in management</li><li>Has basic computer knowledge and experience including Microsoft Word, Excel &amp; typing skills.</li><li>Ability to convey a positive and professional image to customers and employees.</li><li>Home care/healthcare background is a plus but not required.</li><li>Must be able to work at a fast pace while maintaining attention to details.</li><li>Is self-directed, flexible, cooperative, and exhibits the ability to work with minimal supervision.</li><li>Must have reliable internet.</li><li>Must be able to travel to Phoenix office for onsite meetings throughout the year.</li><li>Must be available for holidays and weekends.</li><li>Capable of following an issue through its conclusion.</li><li>Highly self-motivated and able to work with minimal supervision.</li><li>Must be able to sit at a desk in front of a computer for extended periods of time.</li><li>Strong knowledge of healthcare regulations, such as HIPAA, FDA, or other applicable standards.</li></ul>Proven Personal Attributes:<ul><li>Ability to multitask in a fast-paced work environment.</li><li>Ability to remain calm under pressure and manage stressful situations.</li><li>Provide excellent and professional customer service skills with a positive, patient, and friendly attitude.</li><li>Ability to maintain a high level of confidentiality and remain HIPAA compliant.</li><li>Ability to establish highly productive and detailed organizational skills/habits.</li><li>Ability to actively listen and solve problems with cooperation, assertiveness, and flexibility for positive outcomes.</li><li>Possess strong, professional written and oral communication skills for in-person, telephonic, and electronic use.</li></ul>tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship

32 Project Management / Professional Services Jobs in Arizona