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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment. If you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role may be for you. With an intensive paid training and mentor program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing every day.How will you make an impact in this role?<ul><li>Deliver world-class customer service in an in-bound, high-volume travel call servicing environment</li><li>Delighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements</li><li>Understand our customer needs through consultation to deliver innovative and extraordinary interactions</li><li>Research, plan, and create personalized travel experiences, through booking domestic and international flights, car and hotel travel arrangements</li><li>Communicate new and existing product offerings and value propositions relevant to the Card Member</li><li>Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand</li></ul>Minimum Qualifications:<ul><li>1 year experience in tourism, travel, or cruise and tours</li><li>High-end customer service or sales roles experience</li><li>Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high-volume servicing environment</li><li>Basic geography knowledge with ability to locate continents, countries, and key travel destinations world-wide</li><li>Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism</li><li>Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style</li><li>Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office and personal devices</li><li>Ability to succeed in a result focused environment, with a healthy desire to meet and exceed goals</li><li>You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week</li></ul>Additional Requirements:<ul><li>This is a hybrid role, and candidates must be able to work in the office a minimum of 3 days a week</li><li>Flexibility to work anytime between 5:00am-2:00am including weekends</li><li>Location: 18850 N 56th Street, Phoenix, AZ 85054</li></ul>Salary Range: $20.00 to $33.05 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Travel Consultant - Global Travel & Lifestyle Services - Phoenix, AZ

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.We are seeking an upbeat, self-motivated colleague to join our dynamic outbound sales team. As a Tele Sales Consultant, you will build relationships with Business Card Members and recommend American Express solutions based on their needs.The primary focus of the Tele Sales Consultant is to use inside sales to acquire new commercial customers with annual company revenues of $500,000 to $10 million via phone-based selling. The ideal candidate will have the tenacity and endurance to call potential customers using consultative selling skills to provide business solutions to our prospects through the American Express business suite of products.&nbsp;The Tele Sales Consultant must have a discerning eye for business, great executive presence,&nbsp;and interest in continued career growth. Tele Sales Consultants will have the opportunity to be a part of a&nbsp;field sales&nbsp;career path program where they will&nbsp;receive mentorship, training, job shadowing, and&nbsp;leadership&nbsp;support&nbsp;to&nbsp;gain&nbsp;experience as they progress in their sales career&nbsp;at American Express.&nbsp;Responsibilities:&nbsp;<ul><li>Make outbound calls to contact business owners with annual company revenues of $500k to $10M, using target lists provided by American Express.</li><li>Engage in phone consultations with business owners and decision makers, learn about their needs, and recommend the right American Express Business products.</li><li>Maintain high levels of product and service knowledge, clearly communicate appropriate product features and benefits and other elements of American Express Small Business products.&nbsp;</li><li>Effectively lead pipeline of prospective customers.&nbsp;</li><li>Continuously seek to improve key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales.</li><li>Adhere to Blue Box Values, GCS Sales Practices and Standard Operating Procedure, American Express Leadership Behaviors.</li><li>Champion of and for compliance within US SME and GCS.</li></ul>Qualifications<ul><li>Inside Sales experience conducting outbound sales calls.</li><li>Experience in a cold-calling environment a plus.</li><li>Consistent record of growing and maintaining business relationships.</li><li>Experience in a&nbsp;highly regulated&nbsp;industry.</li><li>Financial and business acumen.</li><li>Knowledge of the various sales cycles and stages.</li><li>Navigating through multiple digital platforms and web-based tools.</li><li>Active listening skills and a consultative approach to client conversations.</li><li>Strong phone skills with the ability to adapt a message to multiple audiences at various levels.</li></ul>Salary Range: $20.00 to $33.05 hourly + sales incentive + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Tele Sales Consultant

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Enterprise Comm’s &amp; Mar-Tech Experiences (ECMX) team is a Marketing Centre of Excellence formed to support business units across the enterprise and sits within the Membership Portfolio Services Group (MPS). This role will support the ECMX organization and is responsible for growing the American Express brand in more than 150 countries around the world.This team will play a critical role in creating best in class experience for for segmentation, targeting, eligibility of marketing offers across multiple channels using Adobe Products such as AEP, AJO, CJA etc. In this role you will own the product roadmap and strategic vision. You will partner with colleagues in Product, Engineering, and the Business to inform and drive forward the product roadmap.An ideal candidate will be interested in product management, technology modernization, and Mar-Tech Products. The candidate should be a quick-learner, curious problem solver and adept at working in a fast-paced environment.Responsibilities:<ul><li>Actively collaborate with other Product Managers, Product Owners, Marketing, Operations, Engineering and other key stakeholders to push forward and execute long term initiatives.</li><li>Coordinate cross-business unit initiatives and management to support new products and/or capabilities by serving as the liaison between marketing and technology.</li><li>Develop the Segmentation, Targeting &amp; Eligibility product roadmap and define timelines for future features and capabilities.</li><li>Prioritize feature backlog, user stories according to defined outcomes and key results.</li><li>Converting market needs into clearly defined and actionable requirement.</li><li>Create &amp; maintain Product Documentation.</li><li>Train users on the new launched products &amp; create user documentation.&nbsp;&nbsp;</li><li>Conduct research and support the implementation of new and products &amp; functionalities.Qualifications:</li><li>2+ years of Product Management experience.</li><li>Experience with Adobe CDP (Customer Data Platform), Adobe Journey Optimizer &amp; Campaign Journey Analytics or Martech ecosystem/platforms will be a plus.</li><li>Strong product ownership and development experience.</li><li>Excellent organizational skills including attention to detail, handling, and prioritization of multiple priorities, managing tight timelines.</li><li>Experience on one or more teams using Agile software development process such as Scrum or Kanban. SAFe training and certification a plus.</li><li>Ability to translate technical terminology to business partners and business requirements to technology partners.</li><li>Excellent communication skills (written and verbal) &amp; relationship building skills.</li><li>Strong work ethic with a global mindset.</li><li>Ability to work independently and within a team; good communication skills with a "can do" attitude toward creative problem solving.</li><li>Self-starter and able to connect dots to understand how their work fits into the broader organization.</li><li>UI/UX experience will be a plus.</li></ul>Approach:<ul><li>You are solution-oriented, results-driven, and show up with passion and enthusiasm. You are comfortable working in an innovative and fast-paced environment – you are a self-starter, organized, appreciate the details, and hold yourself accountable for delivery.</li><li>You have excellent business and technical communication skills with the ability to engage, influence, and inspire to drive disciplined collaboration and alignment – you know how to get the best from large, cross-functional teams.</li><li>You make sound decisions, even in the absence of complete information. You rely on a mixture of analysis, wisdom, experience, and judgment when making decisions using appropriate decision-making criteria and principles.</li><li>You are curious with an Enterprise mindset – you connect the dots, and you ask impactful questions. You are not consensus-driven; you thoughtfully, respectfully, and confidently challenge ideas you disagree with.</li><li>You care about your users. You strive to build and deliver solutions that meet customer expectations while balancing product and engineering best practices.</li><li>You care about your team. You create opportunities for your team to lead and grow through a focus on feedback, development, and accountability. You value and contribute to team culture and foster a sense of belonging.</li><li>You have a positive attitude and maintain a sense of humor in the face of challenges and/or setbacks.</li></ul>Salary Range: $87,500 to $120,000 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Associate - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.The Enterprise CRM Solutions team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The Enterprise Customer Relationship Management Solutions (ECRMS) team creates solutions for the Sales and Customer Domain via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise.You will be a key member of the ECRMS Business Planning and Partner Management team that will collaborate and partner with business stakeholders, Tech strategy and portfolio management team, Engineering as well as Product teams to understand business initiatives, Report on the Product Roadmap delivery, prioritize the platform Priorities, participate actively in Annual planning. This role will report to the Acting Director of Business Planning &amp; Partner Management, within the ECRMS organizationHow will you make an impact in this role?<ul><li>The Manager – Digital Portfolio Management will be leading and managing the annual investment planning for ECRMS team.</li><li>Manage prioritization of business initiatives in Partnership with Engineering, product and Tech Strategy and transformation team.</li><li>Conduct financial forecast discussions with business unites in coordination with Engineering &amp; Product ECRMS Sales teams.</li><li>Reconcile financial details across planning and execution systems, investigating and resolving discrepancies</li><li>Coordinate, communicate and facilitate the progress of all strategic business initiatives committed at platform level.</li><li>Will be leading the portfolio reporting focused on Capacity planning &amp; management across all lines of business and will provide optimization recommendations.</li><li>Will be leading the management of Rally governance, Agile compliance, Workspace management, Software cap attestation.</li><li>Will be managing ECRMS Sales forecast in our project planning tools, coordinating between lines of business, Product and Engineering teams.</li><li>Partner with other portfolio teams to adopt best practices, identify opportunities in Analytics internal data tools to understand measure success and impact to critical metrics</li><li>Will be&nbsp;crafting visually impactful presentations to tell a compelling story.</li></ul>Qualifications:<ul><li>Degree in business management or economics, Advance Degree preferred.</li><li>Should be comfortable providing your point-of-view and communicate clear recommendations to Senior Leaders.</li><li>Hands on experience in Microsoft office suite - PowerPoint decks, Advanced excel. &nbsp;</li><li>Excellent written and verbal communication skills with an experience of working closely with all levels of the organization.</li><li>You are collaborative, excellent relationship builder and should be able to influence without authority.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager-Portfolio Management; eCRMS

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Global Merchant &amp; Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network.The role of the Global Merchant &amp; Network Pricing (GMNP) team is to design and implement global pricing strategies that support our coverage objectives and optimize our Discount Revenue. This revenue stream is the single largest source of American Express’ revenue and Merchant Pricing strategies play a key role in driving financial performance.&nbsp;&nbsp;&nbsp;This role is part of the Pricing Infrastructure &amp; Process Oversight team which enables pricing agility, compliance, and operational excellence through platform management, governance and a dedicated Center of Excellence team.&nbsp;Job Responsibilities:<ul><li>Manage projects with ability to develop plans and timelines, analyze data, manage stakeholders, escalate and clear roadblocks, track and execute workstreams.&nbsp;</li></ul><ul><li>Collaborate with Servicing, Client Management and Regional Pricing teams to review Pricing related processes, identify gaps, assess root causes, and advise on recommended solutions.</li></ul><ul><li>Partner with Controls Management and Regional Pricing teams to identify pricing errors, propose and implement controls while also providing meaningful reporting to Pricing leadership.&nbsp;</li></ul><ul><li>Coordinate Issue/Event framework processes, including reviewing gaps, initiating issues/events, gathering milestone support, monitoring progress, and preparing reports."</li></ul><ul><li>Identify both process and system/tool improvement opportunities to drive greater efficiency and ensure all key processes and procedures are well-documented.</li></ul>Minimum Qualifications<ul><li>4+ years of experience in project/program management with a focus on process improvement, root cause analysis, and driving large-scale cross-functional initiatives.</li></ul><ul><li>Strong analytical skills with the ability to assess complex processes, identify inefficiencies, and implement effective solutions.</li></ul><ul><li>High proficiency in Microsoft Office (Excel, PowerPoint, Outlook).</li></ul><ul><li>Exceptional communication skills (oral and written), with proven executive presence and ability to influence at all levels.</li></ul><ul><li>Strategic thinker and creative problem solver with a transformative mindset and strong attention to detail.</li></ul><ul><li>Demonstrated ability to balance multiple priorities, manage offshore collaboration, and adapt in a fast-paced environment.</li></ul><ul><li>Bachelor’s degree is required.</li></ul><ul><li>Experience working with auditors (internal/external) is a plus.</li></ul><ul><li>Merchant experience is a plus</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager, Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>Drives the defined enterprise cloud product vision, strategy, roadmap, goals; develop requirements and evangelize to stakeholders and peers to gain alignment and engagement.</li><li>Establishes the strategic approach for the management and monitoring of a product based on broad functional goals. Responsible for prioritization of features and capabilities.</li><li>Reviews the identified technical problems and solutions delivered by the team. Accountable for accurate and timely identification of risks, issues and changes required for their products.</li><li>Contributes to department strategy and goals. Leads in conducting research and analysis, understands the competitive landscape and the industry environment. Develops operational strategies as they relate to research and analysis. Develops highly complex recommendations for product enhancements for their respective products.</li><li>Owning key stakeholder relationships across journey experience, compliance, engineering, program management and leadership team.</li><li>Create product related awareness and marketing materials and evangelize the product and product strategy.</li><li>Collaborate with Engineering, Operations, and product team members on a day-to-day basis to define and implement roadmaps for enterprise cloud.</li><li>Collaborate with partner teams (Information Security for example) to understand the requirements and integrate into the roadmaps/sprints/releases.</li><li>Establish feedback loop with customers to incorporate product enhancements to increase cloud platform services adoption.</li><li>Be a promoter of the Cloud platform services to the American Express community and put continuous measures to increase Customer Net Promoter Score.</li></ul>Minimum Qualifications:<ul><li>10+ years of experience in Product Management driving cloud infrastructure services product delivery.</li><li>BS in Computer Science or equivalent experience, MBA a plus.</li><li>Experience building enterprise scale technical product requirements and delivery of private/public cloud services.</li><li>Technical experience and good understanding in Kubernetes, Serverless, Databases, compute, network, storage, security, and observability tools in Azure.</li><li>Understanding of application development ecosystem across several languages (Go, Python, etc.) and ability to drive the developer requirements across cloud product services.</li><li>Understanding of Continuous Integration and Continuous Delivery tools integration with cloud services.</li><li>Distill a complex set of requirements into defined deliverables.</li><li>Explain complex concepts in a way that enables the team to understand what they are doing and why.</li><li>Ability to think strategically and execute tactically.</li><li>Strong communicator with results-driven attitude.</li><li>Experience with agile methodology to drive software development and delivery.</li><li>Competent in using data-driven processes/tools for decision making.</li><li>At the core of Software Engineering, every member of our team should be able to demonstrate the following technical, functional, leadership and business skills you'll use every day, including: Agile Practices, Business Analysis, Analytical Thinking and Cloud Infrastructure Product Knowledge.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Digital Product Management

<h3>Job Description:</h3><h3>To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below:</h3><h3>Scottsdale, Chandler, Glendale, Biltmore</h3><h3>Client Support Specialist</h3>As a Client Support Specialist, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities.The Team While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition.The Expertise You Have<ul><li>Series 7 required</li><li>Series 63 or ability to obtain within 90 days</li><li>2-3 years of previous financial services experience</li></ul>The Skills You Bring<ul><li>Broad based knowledge and understanding of general financial planning concepts</li><li>Proven customer service, client support and problem resolution skills</li><li>Strong verbal and written communication skills</li><li>Ability to effectively influence others</li><li>Robust time management and organizational skills</li></ul>The Value You Deliver<ul><li>Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests</li><li>Deliver efficient and responsive resolution for various client situations. Own the management of the case, research the issue and communicate the solution to the client</li><li>Uncover opportunities and identify products and services that will enhance the client’s financial success and partner with the Financial Consultant to further discuss with the client</li><li>Collaborate with internal business partners to research and resolve complex client requests</li><li>Conduct pro-active outbound calls to communicate resolution to the client or secure additional information to close out the request</li></ul><h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA<h3>Category:</h3>Customer ServiceMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Client Support Specialist - Greater Phoenix, AZ Area (REMOTE)

USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization. The Clinical Coordinator is responsible for assisting with management and operation of clinic. This position assumes full responsibility for the dialysis clinic in the absence of the Administrator.Growth:<ul><li>Assist with clinical and operational processes to improve patient health and minimize hospitalizations and missed treatments.</li><li>Assist with planning/coordinating patient scheduling to assure timely acceptance of patients and effective staffing levels.</li><li>Demonstrate effective use of supplies and staff labor hours. </li><li>Responsible for updating all logs and ensuring that dialysis run sheets and logs are sent to billing.</li><li>Perform duties as assigned to meet the patient care or operational needs of the clinic.</li></ul>Outcomes:<ul><li>Coordinate the functions of all departments and develop standards and methods of measuring patient care services, including a chronological record of services provided to patients as required by the ESRD Network Coordinating Council and Medicare.</li><li>Work with Administrator to maintain chronological, thorough, and appropriate documentation in the patient record of all treatments, activities, and communication with the patient, physician, and other healthcare professionals.</li><li>Promote quality management program through education and involvement of staff and patients in outcomes as well as overall responsibility to achieve corporate goals for quality.</li><li>Assist with program's target goals for patient outcomes in accordance with quality patient care and Company goals.</li><li>Review all incident reports; make recommendations and take action relative to incidents as appropriate; report at monthly QAPI meeting as delegated by Administrator or Management.</li></ul>Operational Readiness:<ul><li>Knowledge of and remain current with federal, state, local laws and regulations, including health care professionals practice act requirements. </li><li>Work with Administrator to assure clinic is in compliance with all applicable federal, state, and local laws and regulations.</li><li>Assist Administrator with development, implementation and follow up of Corrective Action Plans required for internal and external surveys. </li><li>May assume Charge Nurse's responsibilities as needed.</li><li>May fulfill responsibility of facility Alternate CEO as delegated by Governing Body. </li><li>Conduct and/or participate in both formal and informal meetings with the governing body, Regional Director, Medical Director and the staff as delegated. Assure that appropriate staff meetings, in-service education meetings, and team patient care planning meetings are held monthly as delegated. Assure that Quality Assessment &amp; Performance Improvement Program is current at all times as delegated.</li><li>Establish, maintain, and submit all required records and reports concerning staff, patients, and the operational affairs of the center if delegated by Administrator.</li><li>Continuously monitor to ensure that a safe and sanitary physical environment is maintained throughout the facility; that all equipment is maintained and functions properly; and that adequate and appropriate inventory levels of all supplies are available and used correctly.</li><li>Oversee the maintenance of equipment and supplies to meet current laws and regulations.</li><li>Responds to all emergencies in clinic. Familiar with emergency equipment and all emergency operational procedures.</li><li>Supervise the maintenance of equipment, building areas occupied by the center and other property belonging to the center.</li></ul>Partnerships:<ul><li>Maintain collaborative working relationship with Medical Director and physicians.</li><li>Establish and maintain a positive relationship with all Administrators, area hospitals, agencies, vendors and the community.</li><li>Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization.</li><li>Respond effectively to inquiries or complaints.</li></ul>Staff Development: <ul><li>Ensure all staff meet required qualifications for position held and perform duties within limitations established by and in accordance with company policy/procedures, health care professionals practice acts, applicable state and federal laws and regulations.</li><li>Serves as a resource/subject matter expert for patient needs and concerns, staff education and in-service sessions as necessary.</li><li>Assists with recruitment, training, development, and supervision of all personnel.</li><li>Assists with maintaining effective personnel management and employee relations, including evaluating the performance of all personnel and counseling employees.</li><li>Uphold management goals of corporation by leading staff in team concepts and promoting a team effort.</li><li>Effectively communicate expectations; accept accountability and hold others accountable for performance.</li></ul>

U.S. Renal Care

Dialysis Clinical Coordinator

Arizona Kidney Disease and Hypertension Center (AKDHC)&nbsp;is one of the nation's largest groups of physicians specializing in the care of patients with renal disease. Since 1976, we have enjoyed the trust of patients and the respect of the community throughout the Phoenix Metropolitan area and across Arizona. We are a professional medical association consisting of physicians and other vital support staff. To learn more about us, please visit our website: <a href="http://www.akdhc.com" target="_blank">www.akdhc.com</a>.Bilingual Patient Care Coordinator/Medical Assistant, Front Office - AKDHC Thunderbird OfficeUnder the direction of the Office Coordinator, the Bilingual Patient Care Coordinator/Medical Assistant, Front Office will be responsible for performing general medical assistant functions in support of the care and treatment of patients while providing assistance to all office personnel as needed.Responsibilities:<ul><li>Perform patient care activities, such as back-office check-in, check-out, prescription refills, anemia, and iron management, administer injections, schedule procedures and provide patient education.</li><li>Schedule and process 24-hour blood pressure monitoring.</li><li>Interview patients, measure vital signs, such as pulse rate, temperature, blood pressure, weight, height; and update medication list; record information in patients’ charts/EMR to include urine tests per Clinitek.</li><li>Notify physician of changes in patient’s clinical status and/or abnormal test results.</li><li>Collect urine samples and process specimens for courier transport.</li><li>Monitor and optimize allotted time slots in all schedules utilizing the available programs/reports.</li><li>Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, answering phones and general support to all office personnel.</li><li>Adhere to company policies and procedures and prioritize and complete day to day activities.</li><li>Maintain office equipment, office, and medical supplies through efficient inventory management.</li><li>Process Hospital Disposition Reports.</li><li>Process Recall Reports and mail recall and no-show letters to patients; follow up with patients and/or primary care physicians as needed.</li><li>Monitor dictation process by maintaining accurate dictation logs, ensuring physician review and signature, mailing report and scanning dictation into patient files.</li><li>Process medical record requests for patients, referring physician offices and attorneys by adhering to HIPAA regulations to ensure HPI.</li><li>Assist in the annual purging process of patient charts.</li><li>May be required to report to alternate AKDHC worksites, as directed.</li></ul>Qualifications:<ul><li>Current certification as a Medical Assistant or a diploma or certificate of completion of a Medical Assistant course of training from an accredited training organization</li><li>Bilingual Spanish and English skills in speaking, reading, and writing</li><li>Excellent customer service and communication skills for interfacing with patients, staff, and outside vendors</li><li>1-2 years front/back office experience preferred</li><li>Ability to support a pleasant, positive, and cooperative teamwork environment</li><li>The successful candidate must be able to use a stethoscope, computer, scanner, printer, telephone, fax, and copier.</li><li>Ability to multi-task and lift and/or move 50 pounds essential.</li></ul>Benefits:We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Insperity

Bilingual Patient Care Coordinator/Medical Assistant, Front Office - Thunderbird Office

Arizona Kidney Disease and Hypertension Center (AKDHC)&nbsp;is one of the nation's largest groups of physicians specializing in the care of patients with renal disease. Since 1976, we have enjoyed the trust of patients and the respect of the community throughout the Phoenix Metropolitan area and across Arizona. We are a professional medical association consisting of physicians and other vital support staff. We are seeking a Bilingual Clinical Research Coordinator I or II to join our team. To learn more about us, please visit our website:<a href="http://www.akdhc.com" target="_blank">www.akdhc.com</a>Bilingual Clinical Research Coordinator I or II - AKDHC Phoenix Access Surgery CenterWith the support of the Bilingual Clinical Research Operations Manager, the Clinical Research Coordinator I or II will provide research study assistance and coordination services to different clinical research areas for AKDHC Medical Research Services, LLC. You will also be responsible for assisting the Principal Investigator and ancillary staff in educating patients about research studies. &nbsp;Clinical Research will include clinical trials in our regular nephrology offices, as well as our surgery center and dialysis units.Your responsibilities as the Bilingual Clinical Research Coordinator will include:<ul><li>Promotes research studies’ initiation and review, including completion of associated reports/questionnaires.</li><li>Promotes the positive growth of research within the company</li><li>Supports other team members with Research related activities</li><li>Required to know the Standard Operating Procedures</li><li>Maintains a thorough working knowledge through studying to achieve Clinical Research Coordinator Certification through attending seminars and training sessions necessary to achieve required credit hours through our education Fund</li><li>Maintain the ability to provide basic patient care including: the use of medical terminology, understanding basic lab values, vital sign assessment, phlebotomy, medication administration under the direction of the PI, the ability to recognize adverse events and/or patients in distress requiring advanced patient care and reporting the same to the appropriate personnel</li><li>Perform other tasks as assigned by the Clinical Research Operations Manager</li><li>Maintain a positive, pleasant, professional working relationship with all research and ancillary staff.&nbsp;</li><li>Some travel between offices is required (may occur on a daily basis) – mileage reimbursement provided. &nbsp;There is also some travel to Investigator’s Meetings out of state as necessary (up to twice per year).</li></ul>You should have:<ul><li>Currently enrolled in a relevant undergraduate program or relevant work experience accepted; Preferred: Bachelor’s degree from a four-year college or university</li><li>At least 1-2 years related experience and/or training; or equivalent combination of education and experience</li><li>Strong interest in the clinical trial industry and medical research. Preferred Certificates and Licenses: Clinical Research EDC, GCP, and IATA training certificates; knowledge of ICH guidelines, GCP, and the clinical trial study process</li><li>Excellent patient care skills and excellent organizational and communication skills.</li><li>Positive work ethic and attitude and high energy a must!</li><li>Detail-oriented with a commitment to accuracy in research tasks.</li><li>Ability to learn computer applications as necessary for the conduct of business such as AKDHC Intranet, Athena, and other software to retrieve and interpret information as needed; a basic ability to utilize Microsoft Office software is becoming necessary</li></ul>Benefits:We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental and vision benefits, and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

21 Project Management / Professional Services Jobs in Arizona