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The UM Clinical Support Specialist plays a vital role in supporting the leadership of the Utilization Management team by collecting, analyzing, and reporting data. This position is responsible for maintaining utilization and productivity logs, developing, and monitoring reports, and ensuring accurate and timely documentation. The role also provides administrative support to the clinical team by managing inbound and outbound calls that do not require clinical intervention, review referrals for completeness, assisting reviewers with obtaining clinical information when needed, and supporting compliance, training, and appeal processesOffice Location: <ul><li>Office located at 7600 North 16th Street, Suite 140 Phoenix, AZ 85020</li><li>Remote</li></ul>Essential Functions: <ul><li>Works independently with minimal supervision and demonstrates accountability for work quality.</li><li>Support the UM Director and Supervisor in data collection and analysis.</li><li>Creates and manage comprehensive reports on utilization and productivity and performance trends.</li><li>Reviews the human resource credentialing reports with the Supervisor to ensure clinician licenses remain current in all applicable states.</li><li>Monitors Relias for completion of mandatory training and ensure staff compliance within required timelines.</li><li>Records and tracks QIO appeal requests and provides assistance as needed.</li><li>Assists the clinical team by managing non-clinical calls, inquires and administrative tasks.</li><li>Assists the clinical team by reviewing referrals for missing clinical documentation andobtaining clinical information from providers or facilities when necessary and providing decision notifications back to the providers.</li><li>Assist UM reviewers with administrative tasks in relation to the PA/RA/Appeals process.</li><li>Assist UM department with non-clinical RA decisions.</li><li>Answers and resolves portal tickets in a timely manner.</li><li>Maintains accurate logs, tracks data trends and identifies opportunities for process improvements.</li><li>Exhibits a professional, pleasant and welcoming demeanor both in person and on the phone.</li><li>Schedules 1:1 meetings for leadership and staff as directed.</li><li>Other duties as assigned.</li></ul>Qualifications:<ul><li>Associate degree in healthcare administration, business administration, or a related field required; Bachelor’s degree preferred.</li><li>Proven experience in a healthcare support role, particularly in data collection and reporting.</li><li>Prior experience supporting clinical teams and handling administrative tasks related to healthcare services.</li></ul>Knowledge and Experience:<ul><li>Proficiency in relevant software applications (e.g., Excel, Power BI, database management systems).</li><li>General medical knowledge.</li><li>Understanding of healthcare utilization management processes and terminology.</li><li>Awareness of privacy regulations and data security practices in healthcare.</li><li>Excellent organizational skills with strong attention to detail.</li><li>Critical thinking and troubleshooting skills.</li><li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li><li>Well-developed interpersonal and communication skills.</li><li>Professional appearance and manner.</li><li>Ability to work both independently and collaboratively in a team environment.</li></ul>tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

tango

Utilization Management (UM) Clinical Support Specialist (Remote)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Manager of ETS Exam and Audit Management will be responsible for managing ETS owned or impacted exams, audits, and reviews, and supporting the tracking of open findings, Management Action Plans (MAP), Matters Requiring Attention (MRA), and other regulatory or audit actions across ETS. The successful candidate will collaborate across lines of defense and organizations to manage, track, and report on open actions from audits, reviews, and/or exams to various stakeholders as well as provide consultative services on drafting SIIs and findings remediation plans in collaboration with ETS SLTs and SMEs. This position will report into the Director of ETS Exam and Audit Management within the Technology Risk &amp; Information Security (TRIS) organization. Key responsibilities include:<ul><li>Manage American Express regulatory engagements, internal compliance audits, and external assessments for ETS programs, processes, and procedures</li><li>Respond to audit and examination requirements from both internal auditors and external examiners.</li><li>Understand and be able to develop, implement, and follow-through on the lifecycle components of an MRA.</li><li>Collaborate with Internal Audit Group, and 2nd line of defense partners to align data for reporting.</li><li>Track and report status of open findings, MAPs, MRAs for Technology across the three lines of business.&nbsp;&nbsp;</li><li>Provide understanding of results, findings, action plans, etc. to include plan activities, actions of coordination, priorities, steps, process, and timeline for monitoring.</li><li>Create and maintain an accurate flow of audit and exam information including schedules, results, and statuses.</li></ul>Minimum Qualifications:<ul><li>5+ years of Information Security or Technology Risk Management leadership experience.</li><li>Bachelor’s degree.</li><li>Experience working with Regulators and in complex regulated businesses.</li><li>Experience developing and reporting on project metrics to provide for various levels of an organization.</li><li>Leadership and team-building skills, with a consistent track record for successful delivery of projects.</li><li>Understanding of information security regulatory landscape.</li></ul>Preferred Qualifications:<ul><li>Security and risk certifications (risk and regulatory – CISA, CISM, CRISC)</li><li>Strong in risk management. Ability to link threats to risk tolerance and control effectiveness measurements.</li><li>Strong writing skills: the ability to frame messages for specific audiences and communicate information about complex issues to collaborators in a clear and easy to understand way.</li><li>Experience in information security disciplines with emphasis on vulnerability management, data protection, infrastructure security, application security, identity and access, incident management and data analytics.</li><li>Experience as an auditor in 2nd, 3rd, or regulatory spaces.</li><li>Experience working with a diverse audience, under tight deadlines, and negotiate successful outcomes to challenging problems.</li><li>Ability to work cross-functionally with teams.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

American Express

Manager Tech Risk & Control - Exam & Audit Management

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact on this role?The Legal Risk Manager will:&nbsp;<ul><li>Lead or support of reviews, and maintenance of legal risk policy, procedures, governance updates, roles &amp; responsibilities, and requirements</li></ul><ul><li>Perform independent oversight and provide effective challenge to first line through reviews / testing and ongoing monitoring of Legal risk &amp; processes</li><li>Draft and deliver detailed reports and presentations to senior leadership, summarizing risk assessments, findings, and recommendations</li><li>Contribute to education of first line teams across the enterprise about risk management programs and practices</li><li>Collaborate with General Counsel’s Organization, Global Risk and Compliance, Global Internal Audit and Business Unit’s stakeholders to ensure integrated risk management efforts and effective communication</li><li>Collaborate effectively with all stakeholders and partners to ensure regulatory compliance and manage regulatory relationships and exams for safety &amp; soundness related regulations</li><li>Drive a proactive risk management culture, influencing leadership and teams to prioritize legal risks considerations in decision-making</li></ul>Minimum Qualifications:<ul><li>4+ years of experience, specifically in risk management, compliance, legal, or a similar role&nbsp;</li><li>Demonstrated ability to successfully manage multiple priorities and apply strategic thinking to deliver initiatives to advance a programs’ maturity and development</li><li>Strong understanding of legal and regulatory frameworks, including experience with regulatory changes, legal and regulatory requirements, internal and external reviews globally</li><li>Ability to proactively identify issues, escalate key findings, and advise on recommended solutions to correct issues and/or mitigate risks</li><li>Proven ability to translate complex and disparate information into a comprehensive and cohesive conclusion</li><li>Aptitude to communicate findings to colleagues, business partners, and senior leaders in a clear, logical and structured way</li><li>Impeccable integrity required for handling confidential information</li><li>Rigorous and analytical approach to problem-solving, decision-making, and prioritization</li><li>Leadership qualities with the ability to influence at all levels of the organization</li></ul>Preferred Qualifications:<ul><li>4+ years of independent risk management and compliance experience (2LOD)</li><li>Detailed knowledge of legal processes such as writs/levies, garnishments, subpoenas, search warrants, and legal requests</li><li>Legal background/Education</li><li>Certified Paralegal and/or Professional certification (CAMS, CFE, CCEP, etc.)</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Manager-Legal Risk, Operational Risk Management

<h4>&nbsp; &nbsp; &nbsp;You Lead the Way. We've Got your Back.</h4>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Enterprise Data Management &amp; Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. &nbsp;Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. &nbsp;By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.How will you make an impact in this role? The Enterprise Data Office (EDO) is part of the Technology organization and sets the enterprise strategy for and delivery of critical data-related initiatives required to accelerate the ongoing digital transformation of American Express products and services, enhance the overall customer experience, strengthen our data strategy and practices, and drive our continued growth. &nbsp;The Senior Analyst, Enterprise Data Governance Data Activation role will support the activation of data management (as outlined in the organization’s Enterprise Data Governance Policy) across business units at American Express. This role will also provide support in training, communications, and change management related to data governance across the enterprise.Primary Responsibilities:<ul><li>Execution of data activation activities and processes to bring data under governance (e.g., critical data element prioritization, data mapping, identifying data management roles, documenting data, and classifying systems)</li><li>Communicating data management program requirements to federated data management teams.</li><li>Initiating the training of federated data management teams on foundational processes and activities to bring data under governance.</li><li>Communicating requirements to teams who own data governance tools (e.g., Collibra, data quality platform, etc.)</li><li>Develop advanced knowledge on the Enterprise Data Management Operating Policy in order to support the data activation activities</li></ul>Minimum Qualifications:<ul><li>2+ years of Data Management and Data Governance concepts (metadata, lineage, data quality, etc.) and related metrics to monitor compliance of Data Governance policy and standards.</li><li>Bachelors Degree</li><li>Basic experience / knowledge of Data Governance / Data Management tools (e.g., Manta, Collibra)</li><li>Ability to collaborate, influence, and communicate across multiple stakeholders and levels of leadership, speaking at the appropriate level of detail to both business executives and technology teams.</li><li>Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment.</li><li>High degree of organization, individual initiative, results and solution oriented, and personal accountability and resiliency</li><li>Proven track record of driving results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information.</li><li>Self-motivated and proactive, ability to manage multiple assignments and projects&nbsp; concurrently within tight deadlines.Preferred Qualifications:</li><li>Ability to collaborate, influence, and communicate across multiple stakeholders and levels of leadership, speaking at the appropriate level of detail to both business executives and technology teams.</li><li>Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment.</li><li>High degree of organization, individual initiative, results and solution oriented, and personal accountability and resiliency</li><li>Proven track record of driving results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information.</li><li>Self-motivated and proactive, ability to manage multiple assignments and projects&nbsp; concurrently within tight deadlines.</li><li>Master’s degree in finance/accounting&nbsp;</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst Data Governance & Management

Position:&nbsp; Referral Management, ManagerDepartment: Referral ManagementReports to:&nbsp; Director, Referral ManagementPosition Description:As a key member of the Referral Management team, you will implement KPIs, mentor your supervisors, provide leadership development, and ensure SLAs and compliance metrics are met. Working closely with the Director of Referral Management and your supervisors, the Manager is responsible for onboarding new employees, coordinating with HR, liaising between HR and supervisors for HR issues, schedules and coverage, team building and employee recognition, monitoring of KPI’s, disciplinary actions, hiring and employment termination, and completion of root cause analysis.Office Location:Office located at 7600 North 16th Street, Suite 140 Phoenix, AZ 85020 (Remote)Responsibilities and Duties:Responsibilities of the Manager include, but are not limited to the following:<ul><li>Employee Management</li></ul><ul><li><ul><li>Address employee concerns and conflicts. Collaborate with HR as needed.</li><li>Manage employee performance, including reviews and disciplinary actions.</li><li>Identify learning opportunities and work with our training coordinator to develop training to enhance employee skills and knowledge.</li><li>Manage professional development for employees.</li><li>Maintain department organization charts and employee directory.</li><li>Conduct performance and salary reviews in conjunction with Director, Referral Management.</li></ul></li></ul><ul><li>Leadership and Team Management:</li></ul><ul><li><ul><li>Lead and manage assigned teams, providing guidance, mentorship, and support.</li><li>Collect, analyze, and measure employee quality and productivity data; review data for trends and gaps that may require additional employee support.</li><li>Perform monthly one-on-ones with each employee to deliver coaching and performance reviews.</li><li>Ensure appropriate scheduling of team members for day-to-day production coverage.</li><li>Working with QA and Training teams, support employee productivity and quality improvement; identify and support employee gaps.</li><li>Review daily productivity to ensure appropriate distribution of referrals, productivity concerns, and re-dissemination of referrals for timely completion.</li></ul></li></ul><ul><li>Collaboration and Communication:</li></ul><ul><li><ul><li>Collaborate with cross-functional teams to ensure quality-related requirements are understood and met.</li><li>Communicate quality-related metrics, trends, and issues to senior management.</li><li>Foster a positive and collaborative work environment to ensure effective teamwork and high morale within the teams.</li></ul></li></ul><ul><li>Process Improvement and Risk Management:</li></ul><ul><li><ul><li>Support identification of trends, participate in root cause analysis, and create corrective/preventive action plans to address identified issues.</li><li>Promote a culture of continuous improvement by driving quality initiatives and best practices across the organization.</li><li>Disseminate process changes live and redirect team as needed to achieve company goals.</li></ul></li></ul>Qualifications:<ul><li>Must be at least 18 years of age.</li><li>Bachelor’s Degree or equivalent work experience in management</li><li>Has basic computer knowledge and experience including Microsoft Word, Excel &amp; typing skills.</li><li>Ability to convey a positive and professional image to customers and employees.</li><li>Home care/healthcare background is a plus but not required.</li><li>Must be able to work at a fast pace while maintaining attention to details.</li><li>Is self-directed, flexible, cooperative, and exhibits the ability to work with minimal supervision.</li><li>Must have reliable internet.</li><li>Must be able to travel to Phoenix office for onsite meetings throughout the year.</li><li>Must be available for holidays and weekends.</li><li>Capable of following an issue through its conclusion.</li><li>Highly self-motivated and able to work with minimal supervision.</li><li>Must be able to sit at a desk in front of a computer for extended periods of time.</li><li>Strong knowledge of healthcare regulations, such as HIPAA, FDA, or other applicable standards.</li></ul>Proven Personal Attributes:<ul><li>Ability to multitask in a fast-paced work environment.</li><li>Ability to remain calm under pressure and manage stressful situations.</li><li>Provide excellent and professional customer service skills with a positive, patient, and friendly attitude.</li><li>Ability to maintain a high level of confidentiality and remain HIPAA compliant.</li><li>Ability to establish highly productive and detailed organizational skills/habits.</li><li>Ability to actively listen and solve problems with cooperation, assertiveness, and flexibility for positive outcomes.</li><li>Possess strong, professional written and oral communication skills for in-person, telephonic, and electronic use.</li></ul>tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship

Manager, Referral Management (Remote)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Team DescriptionThe Global Merchant &amp; Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network.The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Strategy, Operations &amp; Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchant to not only accept American Express but openly welcome and recommend us to their customers.The GMNS Data Office is responsible for bringing GMNS critical data elements and applications under the Enterprise Data Management Operating Policy (AEMP70) and Enterprise Data Risk Management Policy (AEMP79) compliance. Our team is dedicated to helping American Express leverage the true value of data through application of Data Management and Governance principles.Role DescriptionAs a Senior Manager, Data Governance &amp; Management, you are part of a team responsible for supporting activities for the day-to-day compliance with the Enterprise Data Management Operating Policy within your domains/business units. You and your team are responsible for identifying critical data, maintaining data definitions, classifying data, supporting data sourcing / usage requests, measuring Data Risk Controls, and confirming Data Incidents are remediated. You will partner across various business units, technology teams, and product/platform teams to define and implement the data governance strategy, supervising and leading data quality, resolving data/platform issues, and driving consistency, usability, and governance of specific product data across the enterprise.Other Primary Responsibilities:<ul><li>Responsible for supporting the Data Steward in identifying data incidents, performing root-cause-analysis of data incidents and driving remediation of audit and regulatory feedback.</li><li>Develop advanced knowledge on the Enterprise Data Management Operating Policy in order to support the Data Steward in the execution of their role.</li><li>Responsible for holistic platform data quality monitoring, including but not limited to key reports.</li><li>Assist in the identification of data risk, working with upstream data providers, downstream business partners, as well as technology teams.</li><li>Support the Data Steward in in the establishment, maintenance, and testing of controls to manage data risk within their business unit.</li><li>Support function for creation of controls to mitigate Data Quality risk, Fit for purpose risk and Data Steward risk as part of RCSA assessments.</li><li>Coordinate with Business Units and other Business Unit Data Offices to ensure System level Lineage is documented completely and accurately</li><li>Build advanced platform expertise to influence the identification of critical data elements and contribute to the roadmap to govern the data elements.</li><li>Responsible to partner with the Data Steward in developing and managing the data management roadmap.</li><li>Collaborate with and influence product managers to ensure all new use cases are managed according to policy.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in business, analytics, information systems, computer science, engineering, or any other data-related field.</li><li>5 + years of hands-on direct experience relating to the creation and execution of formal data governance and/or data management programs.</li><li>Consistent record of understanding business challenges and strategies and connecting those to data and capabilities.</li><li>Strong communications skills.</li><li>Working knowledge of current and upcoming data governance, data management and data product techniques and trends.</li><li>Eagerness to test, learn, fail and improve is crucial.</li><li>Must have a positive, collaborative leadership style with colleagues and customer first attitude</li></ul>Preferred Qualifications:<ul><li>Master’s degree preferred.</li><li>Certification as a Data Management Professional (CDMP) or other similar data management certification preferred.</li><li>Certifications and experience working within the Collibra Data Intelligence Platform, MANTA, or other similar Data Governance tools preferred.</li><li>Incident management and reporting, risk/data risk management, data breach management, data classification and handling, data quality monitoring and improvement, and data governance/compliance management experience preferred</li><li>Working knowledge of SQL &amp; Python or other programming language preferred.</li><li>Prior experience with Agile or SAFe project methodologies preferred.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Senior Manager - Data Governance & Management

<h3>Job Description:</h3>This role is a REMOTE job, but does require you to currently live within 90 miles of the Greater Phoenix, AZ area. The Expertise We’re Looking For<ul><li>Series 7 &amp; Series 63 licenses required, 66 preferred</li><li>Series 66 required within 90 days of hire</li><li>2+ years of experience in a customer service or sales role preferred</li><li>Knowledge of tax exempt retirement products and services highly desirable</li><li>Previous phone center experience preferred</li><li>Demonstrated ability to deliver exceptional customer results</li></ul>The Purpose of Your RoleRetirement Planners play a critical role in driving customer loyalty so our Tax Exempt retirement plan participants choose to become Fidelity customers for life. They will be responsible for helping our workplace participants better understand and maximize their plan benefits and provide the education and guidance they need to make their own informed decisions.The Skills You Bring<ul><li>Your comprehensive understanding of the current market, economy, &amp; economic trends</li><li>Your robust consultative, influencing and communication skills</li><li>Proven capability to be proactive and demonstrate initiative</li><li>Strong time management and prioritization skills</li><li>Your receptiveness to feedback and willingness to adapt to change</li></ul>The Value You Deliver<ul><li>Onboarding new participants into their workplace plans by providing education on their company’s match and savings as well as fundamental guidance to help with choosing their investment strategy</li><li>Supporting consolidation inquiries by proactively asking participants about prior workplace plans and other outside investments and offering suitable solutions to meet the customers’ needs</li><li>Actively engaging Tax Exempt Market retirement plan participants in a needs based analysis to identify appropriate solutions that will compliment and support their overall retirement plan</li><li>Leverage guidance offering and appropriate tools to assist customers with their retirement readiness</li><li>Applying consultative selling skills to customer interactions to identify suitable solutions and guidance while acquiring, retaining and developing assets</li><li>Understanding and articulating Fidelity Viewpoints to provide general education to clients</li><li>Identify opportunities to provide more complex guidance and partner with other Retirement Planner associates as appropriate</li></ul>How Your Work Impacts the OrganizationThe Retirement Planner provides education and support for our workplace participants. You’re tasked with creating awareness around retirement readiness and influencing our customers to take action to improve their personal retirement situation. You’re providing value to Fidelity in a variety of ways including increasing cash flow through increasing deferrals and driving crossover customers that creates Personal &amp; Workplace Investment flows.CERTIFICATIONS:Series 07 - FINRA, Series 63 - FINRA, Series 66 - FINRA (required within 90 days of hire) COMPANY OVERVIEWAt Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.<h3>Certifications:</h3>Series 07 - FINRA, Series 66 - FINRA<h3>Category:</h3>SalesMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Retirement Planner - Phoenix, AZ

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.We are seeking an upbeat, self-motivated colleague to join our dynamic outbound sales team. As a Tele Sales Consultant, you will build relationships with Business Card Members and recommend American Express solutions based on their needs.The primary focus of the Tele Sales Consultant is to use inside sales to acquire new commercial customers with annual company revenues of $500,000 to $10 million via phone-based selling. The ideal candidate will have the tenacity and endurance to call potential customers using consultative selling skills to provide business solutions to our prospects through the American Express business suite of products.&nbsp;The Tele Sales Consultant must have a discerning eye for business, great executive presence,&nbsp;and interest in continued career growth. Tele Sales Consultants will have the opportunity to be a part of a&nbsp;field sales&nbsp;career path program where they will&nbsp;receive mentorship, training, job shadowing, and&nbsp;leadership&nbsp;support&nbsp;to&nbsp;gain&nbsp;experience as they progress in their sales career&nbsp;at American Express.&nbsp;Responsibilities:&nbsp;<ul><li>Make outbound calls to contact business owners with annual company revenues of $500k to $10M, using target lists provided by American Express.</li><li>Engage in phone consultations with business owners and decision makers, learn about their needs, and recommend the right American Express Business products.</li><li>Maintain high levels of product and service knowledge, clearly communicate appropriate product features and benefits and other elements of American Express Small Business products.&nbsp;</li><li>Effectively lead pipeline of prospective customers.&nbsp;</li><li>Continuously seek to improve key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales.</li><li>Adhere to Blue Box Values, GCS Sales Practices and Standard Operating Procedure, American Express Leadership Behaviors.</li><li>Champion of and for compliance within US SME and GCS.</li></ul>Qualifications<ul><li>Inside Sales experience conducting outbound sales calls.</li><li>Experience in a cold-calling environment a plus.</li><li>Consistent record of growing and maintaining business relationships.</li><li>Experience in a&nbsp;highly regulated&nbsp;industry.</li><li>Financial and business acumen.</li><li>Knowledge of the various sales cycles and stages.</li><li>Navigating through multiple digital platforms and web-based tools.</li><li>Active listening skills and a consultative approach to client conversations.</li><li>Strong phone skills with the ability to adapt a message to multiple audiences at various levels.</li></ul>Salary Range: $20.00 to $33.05 hourly + sales incentive + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Tele Sales Consultant

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>Drives the defined enterprise cloud product vision, strategy, roadmap, goals; develop requirements and evangelize to stakeholders and peers to gain alignment and engagement.</li><li>Establishes the strategic approach for the management and monitoring of a product based on broad functional goals. Responsible for prioritization of features and capabilities.</li><li>Reviews the identified technical problems and solutions delivered by the team. Accountable for accurate and timely identification of risks, issues and changes required for their products.</li><li>Contributes to department strategy and goals. Leads in conducting research and analysis, understands the competitive landscape and the industry environment. Develops operational strategies as they relate to research and analysis. Develops highly complex recommendations for product enhancements for their respective products.</li><li>Owning key stakeholder relationships across journey experience, compliance, engineering, program management and leadership team.</li><li>Create product related awareness and marketing materials and evangelize the product and product strategy.</li><li>Collaborate with Engineering, Operations, and product team members on a day-to-day basis to define and implement roadmaps for enterprise cloud.</li><li>Collaborate with partner teams (Information Security for example) to understand the requirements and integrate into the roadmaps/sprints/releases.</li><li>Establish feedback loop with customers to incorporate product enhancements to increase cloud platform services adoption.</li><li>Be a promoter of the Cloud platform services to the American Express community and put continuous measures to increase Customer Net Promoter Score.</li></ul>Minimum Qualifications:<ul><li>10+ years of experience in Product Management driving cloud infrastructure services product delivery.</li><li>BS in Computer Science or equivalent experience, MBA a plus.</li><li>Experience building enterprise scale technical product requirements and delivery of private/public cloud services.</li><li>Technical experience and good understanding in Kubernetes, Serverless, Databases, compute, network, storage, security, and observability tools in Azure.</li><li>Understanding of application development ecosystem across several languages (Go, Python, etc.) and ability to drive the developer requirements across cloud product services.</li><li>Understanding of Continuous Integration and Continuous Delivery tools integration with cloud services.</li><li>Distill a complex set of requirements into defined deliverables.</li><li>Explain complex concepts in a way that enables the team to understand what they are doing and why.</li><li>Ability to think strategically and execute tactically.</li><li>Strong communicator with results-driven attitude.</li><li>Experience with agile methodology to drive software development and delivery.</li><li>Competent in using data-driven processes/tools for decision making.</li><li>At the core of Software Engineering, every member of our team should be able to demonstrate the following technical, functional, leadership and business skills you'll use every day, including: Agile Practices, Business Analysis, Analytical Thinking and Cloud Infrastructure Product Knowledge.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Digital Product Management

USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization. The Clinical Coordinator is responsible for assisting with management and operation of clinic. This position assumes full responsibility for the dialysis clinic in the absence of the Administrator.Growth:<ul><li>Assist with clinical and operational processes to improve patient health and minimize hospitalizations and missed treatments.</li><li>Assist with planning/coordinating patient scheduling to assure timely acceptance of patients and effective staffing levels.</li><li>Demonstrate effective use of supplies and staff labor hours. </li><li>Responsible for updating all logs and ensuring that dialysis run sheets and logs are sent to billing.</li><li>Perform duties as assigned to meet the patient care or operational needs of the clinic.</li></ul>Outcomes:<ul><li>Coordinate the functions of all departments and develop standards and methods of measuring patient care services, including a chronological record of services provided to patients as required by the ESRD Network Coordinating Council and Medicare.</li><li>Work with Administrator to maintain chronological, thorough, and appropriate documentation in the patient record of all treatments, activities, and communication with the patient, physician, and other healthcare professionals.</li><li>Promote quality management program through education and involvement of staff and patients in outcomes as well as overall responsibility to achieve corporate goals for quality.</li><li>Assist with program's target goals for patient outcomes in accordance with quality patient care and Company goals.</li><li>Review all incident reports; make recommendations and take action relative to incidents as appropriate; report at monthly QAPI meeting as delegated by Administrator or Management.</li></ul>Operational Readiness:<ul><li>Knowledge of and remain current with federal, state, local laws and regulations, including health care professionals practice act requirements. </li><li>Work with Administrator to assure clinic is in compliance with all applicable federal, state, and local laws and regulations.</li><li>Assist Administrator with development, implementation and follow up of Corrective Action Plans required for internal and external surveys. </li><li>May assume Charge Nurse's responsibilities as needed.</li><li>May fulfill responsibility of facility Alternate CEO as delegated by Governing Body. </li><li>Conduct and/or participate in both formal and informal meetings with the governing body, Regional Director, Medical Director and the staff as delegated. Assure that appropriate staff meetings, in-service education meetings, and team patient care planning meetings are held monthly as delegated. Assure that Quality Assessment &amp; Performance Improvement Program is current at all times as delegated.</li><li>Establish, maintain, and submit all required records and reports concerning staff, patients, and the operational affairs of the center if delegated by Administrator.</li><li>Continuously monitor to ensure that a safe and sanitary physical environment is maintained throughout the facility; that all equipment is maintained and functions properly; and that adequate and appropriate inventory levels of all supplies are available and used correctly.</li><li>Oversee the maintenance of equipment and supplies to meet current laws and regulations.</li><li>Responds to all emergencies in clinic. Familiar with emergency equipment and all emergency operational procedures.</li><li>Supervise the maintenance of equipment, building areas occupied by the center and other property belonging to the center.</li></ul>Partnerships:<ul><li>Maintain collaborative working relationship with Medical Director and physicians.</li><li>Establish and maintain a positive relationship with all Administrators, area hospitals, agencies, vendors and the community.</li><li>Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization.</li><li>Respond effectively to inquiries or complaints.</li></ul>Staff Development: <ul><li>Ensure all staff meet required qualifications for position held and perform duties within limitations established by and in accordance with company policy/procedures, health care professionals practice acts, applicable state and federal laws and regulations.</li><li>Serves as a resource/subject matter expert for patient needs and concerns, staff education and in-service sessions as necessary.</li><li>Assists with recruitment, training, development, and supervision of all personnel.</li><li>Assists with maintaining effective personnel management and employee relations, including evaluating the performance of all personnel and counseling employees.</li><li>Uphold management goals of corporation by leading staff in team concepts and promoting a team effort.</li><li>Effectively communicate expectations; accept accountability and hold others accountable for performance.</li></ul>

21 Project Management / Professional Services Jobs in Chandler, AZ, USA