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You lead the way. We have your back.&nbsp;At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in the role?Enterprise Data Management &amp; Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.Role DescriptionThis role will serve as a strategic and executional leader for enterprise-wide organizational change management to embed new ways of working with and managing data across the company. The individual will design and drive change strategies that enable adoption of enterprise data standards, products, and operating models, working across business units, functions, and leadership levels.The role focuses on stakeholder assessment, change planning, and engagement execution—including leadership roadshows, executive briefings, and large-scale change initiatives—while translating complex data and transformation concepts into clear, compelling narratives and executive-ready materials. This individual will partner closely with EDO, business leaders, and transformation teams to ensure data capabilities are understood, embraced, and sustained in day-to-day work.Primary Responsibilities:<ul><li>Lead organizational change management efforts to embed new enterprise-wide ways of working with and managing data across the organization.</li><li>Design and execute change strategies and plans that address stakeholder readiness, change impacts, adoption risks, and sustained behavior change.</li><li>Conduct enterprise stakeholder mapping and change impact assessments, identifying how data standards, products, and operating model changes affect different roles, functions, and business units.</li><li>Develop and execute stakeholder engagement approaches, including leadership roadshows, executive briefings, workshops, and enterprise forums.</li><li>Create and maintain change management assets and playbooks, such as change strategies, engagement plans, leadership guides, FAQs, and adoption toolkits.</li><li>Translate complex data and transformation initiatives into clear, compelling narratives that articulate the value, expectations, and behavioral changes required of stakeholders.</li><li>Develop high-quality executive presentations and visual materials, synthesizing complex information into concise, action-oriented formats suitable for senior leadership audiences.</li><li>Measure and monitor change adoption and effectiveness through defined metrics, stakeholder feedback, and qualitative insights, adjusting strategies as needed.</li><li>Coordinate closely with communications, training, and delivery teams to ensure change, communications, and enablement efforts are aligned and mutually reinforcing.</li></ul>Minimum Qualifications:<ul><li>6+ years of experience in organizational change management, enterprise transformation, or related disciplines.</li><li>Experience leading enterprise-wide change initiatives that span multiple business units and stakeholder groups.</li><li>Strong experience in stakeholder assessment, change impact analysis, and engagement planning.</li><li>Bachelor’s degree.</li></ul>Preferred Qualifications<ul><li>Experience building and scaling new operating models, ways of working, or enterprise capabilities (data, technology, or process transformation).</li><li>Comfort leading or supporting executive-facing engagements such as roadshows, leadership forums, and town halls.</li><li>Background in large U.S. or global financial institutions, regulated environments, and data-intensive organizations&nbsp;</li><li>Exceptional presentation development and storytelling skills, including advanced PowerPoint expertise and experience creating executive-level materials.</li><li>Proven ability to influence and partner with senior leaders in complex, matrixed organizations.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Senior Manager – Organizational Change Management

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS Product Development and Enterprise Solutions team leads product development on a robust portfolio of products and capabilities for our small business and corporate customers. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.One of the ways GCS advances its agenda is by building best-in-class digital solutions that enhance customer experiences, improve operational efficiency, and drive business growth. Role Summary:This role requires strong executional leadership and a broad skillset – including program delivery, design thinking, cross-functional collaboration, and strategic problem solving.As part of our continued expansion and innovation in the commercial space, we are hiring a Senior Manager – Digital Program Management to support critical initiatives that will redefine how Middle Market customers engage with American Express.Reporting to the Director of Digital Program Management, this individual will help advance our mission to deliver a fully integrated digital business experience for Middle Market customers – empowering them to seamlessly manage and grow their relationship with American Express.Partnering across diverse teams and workstreams, this Senior Manager will support the coordination and execution of a best-in-class digital ecosystem – one that differentiates American Express through intuitive, personalized, and configurable experiences aligned to product and persona needs.Key Responsibilities:&nbsp;<ul><li>Digital Program Delivery: Drive the execution of digital initiatives that support the Middle Market business segment</li><li>Manage program plans, timelines, and deliverables to ensure alignment with the broader digital ecosystem roadmap</li></ul><ul><li>Customer Experience Enablement: Support the delivery of an integrated digital experience across desktop and mobile platforms. Collaborate with Product, Engineering, and UX teams to enhance core card and program management journeys</li></ul><ul><li>Roadmap Management: Manage day-to-day execution of key roadmap items, ensuring milestones are met, risks are mitigated, and dependencies are tracked. Provide regular status updates and escalate issues as needed</li></ul><ul><li>Cross-Functional Collaboration: Serve as a central connector between Product, Engineering, Marketing, and Enterprise Digital partners. Facilitate communication, drive alignment, and help teams deliver cohesive digital experiences&nbsp;</li></ul><ul><li>Partner Engagement: Prepare and deliver clear communications and program updates for leadership and partners</li><li>Support the Director in influencing senior sponsors and ensuring alignment across teams</li></ul><ul><li>Performance Tracking: Partner with analytics and product teams to define and monitor success metrics for key initiatives</li><li>Track progress against goals and surface insights that inform continuous improvement</li></ul>Minimum Qualifications:&nbsp;<ul><li>5+&nbsp;years&nbsp;of professional experience in program management, digital transformation, or product delivery, preferably in large-scale or cross-functional environments</li><li>Professional experience in program management, digital transformation, or product delivery, preferably in large-scale or cross-functional environments&nbsp;</li></ul><ul><li>Proven ability to manage multiple digital initiatives simultaneously, driving measurable business and customer outcomes&nbsp;</li></ul><ul><li>Strong understanding of Agile methodologies and enterprise program management practices; proficiency in tools such as JIRA, Confluence, and Rally</li></ul><ul><li>Experience contributing to customer-centric digital solutions, ideally for commercial or B2B segments</li></ul><ul><li>Excellent communication, collaboration, and problem-solving skills; able to work effectively across functions and influence without direct authority</li></ul><ul><li>Highly organized, detail-oriented, and proactive in managing dependencies and delivering high-quality outcomes in fast-paced environments</li><li>Bachelor's degree</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Manager - Digital Program Management (Middle Market)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.We are looking for an experienced Senior Associate of Digital Product Management ready to contribute to the success of the data strategy for improving how Amex manages our customer’s critical data. This position reports to the Director of Data Strategy in the Commercial Data Office (CoDO). CoDO is a fast-paced entrepreneurial team tasked with improving existing systems and building new innovative data solutions for our customers, while adhering to regulations and data management best practices.&nbsp;With continuous changes in the regulatory and risk management environment the program this Senior Associate is joining is a critical and strategic importance to Amex.Key Responsibilities:<ul><li>Contribute to the creation of the strategy, requirements and detailed roadmap for integrating the global commercial services product experiences into the new customer legal entity profile data system of record.</li><li>Investigate current state of data capture and data lineage of customer experience journeys which provide Amex with profile data of our customers.</li><li>Comparing and contrasting the nuances of customer experiences and data capture today, especially considering how the data lineages operate to power the current experiences.</li><li>Create requirements for standard data capture and data quality requirements across product experiences. Be able to articulate why standardization is important and facilitate refinement with product, compliance and legal partners.</li><li>Create data flows to visualize data lifecycle from customer through to end use cases including but not limited to anti-money laundering and know your customer screening.</li><li>Responsible for creating product requirements and associated documentation to clearly communicate to delivery team partners.</li><li>Creating documentation for a built solution and training others on the new or changed capabilities.</li><li>Accountable to providing roadmap, status and risk items to program PMO partners.</li></ul>Minimum Qualifications:<ul><li>Experience effectively working in a matrix organization alongside multi-national and cross-functional teams.</li><li>Direct experience querying data systems and investigating potential data anomalies.</li><li>Knowledge of the financial services industry and financial crimes regulations.</li><li>Experience related to organizing data for high performing data platforms, sensitive data elements, structured and unstructured needs.</li><li>Ability to put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues and shareholders.</li><li>College degree in engineering, technology management, analytics or business or equivalent education.</li></ul>Preferred qualifications:<ul><li>Understanding and experience with the Amex Global Commercial Services products.</li><li>Experience working with technology architects and software development teams including an understanding of iterative development practices.</li><li>Experience with data risk management practices.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Associate - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?We are seeking a Senior Manager to join our Customer Communications Capabilities team, leading the evolution of Dynamic Email experiences. Dynamic Email enables highly personalized, data-driven content that adapts to customers in real time—creating advanced, individualized experiences that deepen engagement and inspire action. In this role, you will collaborate with product partners, technology teams, and business stakeholders across different geographies to shape the product vision and deliver cutting edge features for Dynamic Email . Beyond product management, you will influence long-term experience strategy, guide transformation initiatives, and own key aspects of risk management across the platform.Responsibiities:<ul><li>Envision, create and manage a strategically prioritized product roadmap</li><li>Partner with marketing, design, analytics and cross-funcational teams to gather holistic requirements and shape product strategy</li><li>Lead product development with engineering scrum team, define clear priorities and driving agile ceremonies and documentation</li><li>Partner with design and research partners to build experiences that are grounded in customer insights</li><li>Create product performance measurement framework, define KPIs, and track outcomes to inform future enhancements</li><li>Maintain a deep understanding of the competitive landscape and industry trends, proactively identifying opportunities for customer research and UX/UI innovation in partnership with Enterprise Design and Research</li></ul>Minimum Qualifications:<ul><li>8+ years’ experience in product development environment</li><li>Proven track record of shaping the product vision, strategy and delivering impactful digital capabilities&nbsp;</li><li>Ability to navigate complex technological ecosytstems with advanced problem-solving skills</li><li>Highly collaborative team player, with strong communication skills and the ability to influence and inspire partners</li><li>Thought leader with experience in managing senior leaders</li></ul>Preferred Qualification:<ul><li>Subject matter expertise in email coding and data driven content</li><li>Experience leveraging data, AI, UI and UX skills to drive product strategy and tech development</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment.The Global Commercial Services Marketing team (GCSM) makes business membership essential by creating and delivering world-class marketing that drives demand, deepens engagement, and showcases the value of our differentiated products and services. Our portfolio includes charge, lending, co-brand, and corporate cards, along with a suite of small business banking and B2B solutions.As a Targeting &amp; Data Capabilities Analyst, you will support the development and evolution of data and targeting capabilities across business teams. You will help translate business requirements into actionable data, product, and workflow solutions, contribute to roadmap execution, and ensure existing targeting objectives continue to perform as platforms and capabilities evolve.Working closely with Marketing, Analytics, Product, and Technology partners, you will analyze current-state processes, identify improvement opportunities, and help enable consistent, scalable, and effective use of data and models to support business outcomes.How will you make an impact in this role?<ul><li>Build a comprehensive understanding of the organization’s current targeting and modeling landscape across all business segments. Identify capability gaps, future needs, and integration opportunities, and translate these into clear product and technical requirements for platform and engineering teams.</li><li>Shape the product and capability roadmap by working closely with Marketing, Product, Analytics, Modelling, Data Engineering, and other key partners. Drive alignment on strategic priorities, use-cases, and delivery milestones, ensuring the roadmap reflects both near-term business value and long-term capability evolution.</li><li>Ensure continuity and protection of existing targeting objectives and performance KPIs during capability or platform transitions. Define validation criteria, performance safeguards, and migration frameworks to maintain business impact while enabling modernization.</li><li>Cultivate strong cross-functional partnerships across business units, acting as a connector to bring teams together around shared goals. Facilitate decision-making, resolve ambiguity, and ensure effective execution across diverse stakeholders.</li><li>Provide structured, proactive updates to senior leadership, including key decisions, trade-offs, risks, and alignment needs. Represent the end-to-end capability vision and ensure leadership is informed and aligned ahead of critical milestones.</li></ul>Minimum Qualifications:<ul><li>Experience in data management or product development, with exposure to building or enabling data-driven capabilities.</li><li>Strong analytical and problem-solving skills, with the ability to diagnose issues and make data-informed decisions.</li><li>Hands-on experience using advanced SQL within big data or cloud-native environments.</li><li>Familiarity with Agile/Scrum methodologies or broader software delivery lifecycle processes.</li><li>Ability to interpret technical and business objectives and translate them into clear, actionable solutions.</li><li>Comfort with conceptual thinking and change management, including navigating ambiguity and driving alignment in evolving environments.</li><li>Strong written and verbal communication skills, with the ability to deliver clear, compelling presentations to a wide range of audiences.</li><li>Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.</li></ul>Preferred Qualifications:<ul><li>Familiarity with handling and analyzing large datasets in data-driven environments</li><li>Experience with Python or other relevant analytical/programming tools in a data-driven environment.</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Analyst - Product Management

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.About Network &amp; Acquiring Solutions:As part of the Global Merchant &amp; Network Services group (GMNS), the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.About the Role:The role of Senior Manager, Enterprise Payments Product Management is an exciting opportunity for a talented product manager to define the product strategy and roadmap to deliver a best-in-class enterprise payment service for American Express. The incumbent will be a central member of the Enterprise Payments COE that is tasked with driving an enterprise critical multi-year Multi-Rail Payments program established to (1) accelerate the development of our enterprise payment services and (2) redesign the operating model surrounding it to drive excellence in payment execution. This role will help to reshape and transform how payment products are built and delivered at American Express. The Manager, Enterprise Payments Product Management will collaborate closely with Business, Delivery, and Technology to define the product vision and roadmap for Enterprise Payments.This role will fall within our Pay Amex product team focused on the US market needs at a time of significant investment.The product manager will help to understand core customer needs and will play a pivotal role in building out a strong modernize core payment services improving customer outcomes, operations outcomes, and risk and control outcomes.Key Responsibilities:<ul><li>Help define the product vision and strategy for A2A / money movement products and services used across American Express.</li><li>Evaluate market trends, competitive landscape, and customer feedback to identify opportunities to further enhance the product value proposition.</li><li>Engage with and influence internal business stakeholders and partners to understand customer needs, flesh out use case details, collaborate on new/relevant product concepts, and&nbsp;co-develop solutions to deliver on Enterprise goals.</li><li>Understand evolving market regulations to inform the product strategy and ultimately achieve business objectives.</li><li>Identify opportunities to leverage existing payment capabilities to deliver value for new use cases or new markets.</li><li>Leverage external industry data and internal product metrics to inform product strategies.</li><li>Deliver go to market strategy including the operationalization plans, the commercialization strategy, articulation of the value proposition, and ongoing metrics to measure benefits realized.</li><li>Own, update, and prioritize the product roadmap including new capabilities, features, services, expanded markets, product integrations, decommission of products, etc.</li><li>Develop robust business cases to support prioritization of roadmap items.</li><li>Collaborate with Product owners to align on product roadmap including new product features and enhanced services, as required to deliver on the overarching strategy.</li><li>Define capabilities for new payment products and services, identify/prioritize use cases, and design “minimum viable product” features and user stories to ensure a focus on delivering maximum value.</li></ul>Requirements/Qualifications:<ul><li>Relevant experience: Experience in product management, product development, management consulting, and/or strategy. MBA preferred.</li><li>Passion for payments: Passion for emerging payments, FinTech’s, and the evolving payments landscape (e.g., real time payments, PSD2, APM’s, etc.). Knowledge of A2A money movement (ACH, wires, RTP, etc.) a plus.</li><li>Results-oriented: Passion to drive strategies to deliver results in a dynamic and highly matrixed environment.</li><li>Intellectual curiosity: High-intellectual curiosity, out-of-the-box, creative &amp; critical thinker with experience in complex problem solving and strategic thought leadership.</li><li>Entrepreneurial spirit: Ability to mobilize and lead cross-functional team collaboration to achieve results in a fast paced, multi-partner environment with constant change.</li><li>Highly collaborative: Ability to effectively collaborate with and build strong relationships with internal and external stakeholders to deliver on shared objectives.</li><li>Agility: Ability to operate in ambiguity, white space, and an environment with quickly evolving priorities.</li><li>Effective communicator and influencer: Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, Enterprise Payments Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As part of the Global Merchant &amp; Network Services group (GMNS), the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are delivering a multi-rail, omni-channel payments ecosystem that delivers value seamlessly and securely for Amex and our customers.The Network &amp; Acquirer Capability Delivery (NACD) team within NAS works to deliver full-scale Network solutions including new digital products such as Debit, Push to Card, Multi-Rail, and Local Network solutions to meet the evolving demands of global payment networks and adapt to local market needs while ensuring continued global interoperability. This enables the Enterprise to attract new customers, operate in new markets, react to changing regulatory demands, and process new/emerging types of payments. A role on this team will challenge you to broaden your skills and industry acumen in a collaborative, diverse and inclusive team environment.&nbsp;As the Sr Associate, Data Strategy &amp; Transformation, you will be at the center of building on the Payments Network mission! You will be joining the team at a fascinating and critical time in which the team is kicking off a multi-year data strategy &amp; transformation initiative playing a key enabling and thought partnership role in driving business growth, productivity, and operational excellence for the broader organization. You will have the opportunity to be part of a key strategic priority for the NAS business.&nbsp;This exciting role will offer the opportunity to drive the strategy to better process, manage, store, control, govern and monetize our critical data assets.The incumbent will play an influential role collaborating closely with key stakeholders like NAS Product, Envisioning, Technology, GSG (Global Services Group), Finance, CFR (Credit &amp; Fraud Risk) etc. to understand the current landscape of data coverage, opportunities and create a roadmap.&nbsp;They will provide consultative support to peers and leaders in NAS, through strategic analytics that highlight trends, risks and opportunities and actionable insights.Key Job Responsibilities:<ul><li>Support Senior Managers leading the development and execution of the Payments Network Data Strategy vision, strategy, and roadmap</li><li>Partnership and collaboration with peers on Product, Envisioning, Technology, Data Governance, Analytics, Delivery teams to find synergies, drive optimization and standardization</li><li>Participate in external and internal research and enablement of next gen AI/ML driven solutions which make data analysis, discovery and processing more efficient and optimized</li><li>Support Senior Managers to develop presentations materials for colleagues and Senior Leadership</li><li>Help build a comprehensive, scalable and nimble data distribution strategy to cater unique needs of all downstream applications</li><li>Become an expert on Payments transactional data and working with the Data Governance Office to ensure that relevant data is identified as needing to be activated, review/propose data that is necessary for processing vs. servicing and make recommendations on accessibility of that data</li><li>Owning data discovery by forming hypotheses, defining objectives and key results, and recommending options that best balance cost-benefit to achieve defined outcomes</li><li>Helping define MVPs to meet strategic business outcomes while balancing innovation and efficiency</li></ul>Preferred Qualifications<ul><li>Superior analytical skills – ability to analyze/understand large data sets, synthesize and draw out relevant insights</li><li>Strong presentation skills, particularly in creating executive summary decks for sharing strategies and progress to senior leaders</li><li>Excellent communication and collaboration skills. Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, and deliver on shared objectives</li><li>Extreme attention to detail and accuracy – strong sense of responsibility and accountability</li><li>Demonstrated ability to analyze data and processes to identify creative solutions and drive incremental improvement</li><li>Ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence</li><li>2+ years of analytic or data management programming experience required (SQL, SAS, R or Python)</li><li>Bachelor’s degree in a quantitative field e.g. Engineering, Statistics</li><li>Flexibility in supporting various time zones, as this role supports global initiatives</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Associate-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.About Network &amp; Acquiring SolutionsAs part of the Global Merchant &amp; Network Services group (GMNS), the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.About the RoleThe role of Director, Enterprise Payments Product Management is an exciting opportunity for a talented product leader to define the product strategy and roadmap to deliver a best-in-class enterprise payment service for American Express. The incumbent will be a central member of the Enterprise Payments COE that is tasked with driving an enterprise critical multi-year Multi-Rail Payments program established to (1) accelerate the development of our enterprise payment services and (2) redesign the operating model surrounding it to drive excellence in payment execution. This role will help to reshape and transform how payment products are built and delivered at American Express. The Director, Enterprise Payments Product Management will collaborate closely with Business, Delivery, and Technology to define the product vision and roadmap for Enterprise Payments. This role will lead our Pay Amex product team focused on the US market needs at a time of significant investment. The leader will build and develop a strong and high performing product team to modernize our core services improving customer outcomes, operations outcomes, and risk and control outcomes.Key Responsibilities:<ul><li>Lead, mentor, and develop a team of product managers, ensuring they have the necessary skills and knowledge to succeed.</li><li>Develop and articulate a clear product vision and strategy for Bill Payment that aligns with the Enterprise’ overarching goals</li><li>Identify, evaluate, and concisely communicate rationale for initiatives that drive experience improvements, cost efficiency, and risk reduction in Bill Payment</li><li>Guide the team in creating and maintaining product roadmaps, ensuring alignment with business objectives and customer needs.</li><li>Oversee the team’s market research efforts to stay informed about industry trends, customer needs, and competitive landscape.</li><li>Foster a culture of innovation and continuous improvement within the product management team.</li><li>Ensure the team utilizes data-driven insights to identify market opportunities and guide product decisions.</li><li>Lead key commercial engagements supporting AXP to deliver new product partnerships</li><li>Collaborate with product development leader and team to build a roadmap for all payment experiences underpinned by an aligned capability strategy (Development team led)</li><li>Identify and prioritize payments-related experience improvement initiatives / features</li><li>Support investment planning and partner engagement across LOBs to consolidate a well-rounded set of priorities and rationalized prioritization for them</li></ul>Requirements/Qualifications:<ul><li>Vision: Ability to see the big picture and develop long-term plans that align with business objectives.</li><li>Product sense: Capable of making data-driven decisions quickly and effectively.</li><li>Data driven: Comfortable taking calculated risks and making tough choices when necessary.</li><li>Payment’s expertise: Passion for payments and the advancement in technologies driving innovation in the payment’s ecosystem. Knowledge of Bill Pay capabilities and/or A2A money movement (ACH, wires, RTP, etc.) a plus.</li><li>Passion for results: Passion to drive execution and deliver results in a dynamic and highly matrixed environment.</li><li>Product experience: Demonstrated ability to lead and manage a Product organization driving large, complex, and transformational initiatives.</li><li>Analytical mindset: High-intellectual curiosity and strong analytical and critical thinking skills with experience in complex problem solving and strategic thought leadership.</li><li>Highly collaborative: Ability to effectively collaborate with and build strong relationships with internal and external stakeholders to deliver on shared objectives.</li><li>Effective communicator and influencer: Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.</li><li>Operate Autonomously: Takes initiatives from concept to Development. Able to prioritize in ambiguous situations.</li><li>Proactive: Always striving to deliver great products. Proactive, self-driven, curious, loves learning.</li><li>Flexibility/Adaptability: Accepting of changing priorities and conditions; copes effectively with complexity and change.</li><li>Persistence: Follows through on items without being managed. Resourceful, has grit, and a positive “can do” attitude. </li><li>Leadership: Sound interpersonal skills and proven ability to navigate in a cross-functional setup. </li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director, Enterprise Payments Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>The Underwriting Coordinator is responsible for effectively managing the customer journey through the commercial and consumer underwriting process.</li><li>Act in a consultative manner with internal and external American Express customers to guide the customer through the underwriting process and obtain the necessary financial information</li><li>Responsible for communicating the outcome of the underwriting decision and providing options to the client as needed</li><li>Demonstrate high level of accuracy and thoroughness in collecting information and the financial documents for the Underwriting process</li><li>Ensure quality, regulatory requirements and compliance is embedded in all processes</li></ul>Minimum Qualifications:<ul><li>Highly consultative, self-motivated individual</li><li>&nbsp;2+&nbsp;more years of customer service experience in a financial services or call center environment required&nbsp;</li><li>Comfortable navigating multiple systems while simultaneously interacting with the customer</li><li>Proficient in multitasking and efficiently juggling&nbsp;between varying account types and work streams&nbsp;</li><li>A strong will-to-win and the ability to thrive in a metric oriented environment</li><li>Exercise sound judgment and resolve complex issues for our customers in an ambiguous environment</li><li>Strong communication skills are necessary to be able to deliver difficult messages to customers and clients&nbsp;while cultivating great working relationships</li><li>Candidate must demonstrate ability to work in a cohesive team environment&nbsp;</li><li>Intermediate user of MS Office suite</li></ul>This will be a hybrid position located at our service center in Desert Ridge, AZ.Schedule: Monday - Friday 8:30am-6:30pm. EST&nbsp;&nbsp;Salary Range: $20.00 to $33.65 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Underwriting Coordinator (Phoenix, AZ Hybrid)

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard Law School?Join a community that combines excellence in legal education and scholarship with a deep commitment to justice. Here at Harvard Law School (HLS), you’ll find an environment that values who you are and encourages you to grow, inspire others, and make a meaningful impact. Wherever you are in your career journey, HLS is a place where you can thrive, contribute, and be part of something bigger. Job Description The Event and Outreach Coordinator is responsible for the development of events from conception to implementation and serves as the primary contact for event and student programming.&nbsp; This position provides logistical support for Program on Negotiation (PON) events, including, but not limited to, formal dinners, faculty seminars, webinars, and collaborations across Harvard. This role assists in planning and implementing strategies to develop and improve processes for both virtual and on campus programming.&nbsp; The Event and Outreach Coordinator is responsible for student outreach and communication of grant and fellowship opportunities and funding available from PON.&nbsp;As an Event and Outreach Coordinator you will:&nbsp;<ul><li>Serve as point person in organizing and executing virtual and in-person events and meetings (e.g. PON Live, Kelman Seminar series, PON Research Lab).&nbsp;</li></ul><ul><li>Be responsible for event promotion and outreach (writing blog postings, emails, website announcements).&nbsp;</li></ul><ul><li>Be responsible for student outreach and materials (e.g. produce Student Interest Group newsletter, liaise with Fellows, prepare and send announcements of funding opportunities and grant awards).&nbsp;</li></ul><ul><li>Participate in strategy and planning discussions for upcoming events.&nbsp;</li></ul><ul><li>Be responsible for uploading event recordings to PON website.&nbsp;</li></ul><ul><li>Maintain the internal calendar of events.&nbsp;</li></ul><ul><li>Be responsible for the management and oversight of the PON Research Lab.&nbsp;</li></ul><ul><li>Assist the Managing Director with presentations &amp; assembly of materials for Executive Committee.&nbsp;&nbsp;</li></ul><ul><li>Assist the Marketing Director with marketing initiatives as needed.&nbsp;</li></ul><ul><li>Other duties as assigned.&nbsp;</li></ul> Qualifications Basic QualificationsFive or more years of experience in office administration or related field, including organization and execution of events. Education beyond high school may count toward experience.&nbsp;Additional Qualifications and SkillsWe are looking for people who have:&nbsp;<ul><li>Event planning and project management skills.&nbsp;</li></ul><ul><li>Strong interpersonal and communication skills (written and verbal).&nbsp;</li></ul><ul><li>Ability to work collaboratively with staff, faculty and students.&nbsp;</li></ul><ul><li>Experience with MS-Office and familiarity with social media platforms.&nbsp;</li></ul><ul><li>Experience writing and designing publicity materials both in print and online.&nbsp;</li></ul><ul><li>Ability to work independently.&nbsp;</li></ul><ul><li>Discretion, good judgment and resourcefulness.&nbsp;</li></ul><ul><li>Knowledge and interest in the field of negotiation.</li></ul> Additional Information Appointment End Date:&nbsp;This position is a term appointment&nbsp;currently expected to extend through June 30,&nbsp;2027&nbsp;with potential for renewal, subject to departmental need and funding.&nbsp;&nbsp;Standard Hours/Schedule: 35 hours per week, Full-time, M-F.Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this positionPre-Employment Screening: IdentityOther Information:While the position is based on site in Cambridge, MA, this role has the opportunity for a hybrid work arrangement (some combination of on-site and remote), subject to business need and manager review/approval. The position has a required minimum of 3 days in the office on-site, as well as occasional evening and weekend work to support specific events.&nbsp;All remote work must be performed within a state in which Harvard is registered to do business (CA*, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT and WA). *exempt positions only.&nbsp;&nbsp;All offers are made by HLS Human Resources.#LI-MH1Work Format DetailsThis position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on <a href="https://harvie.harvard.edu/sites/g/files/omnuum12046/files/humanresources/files/employment_outside_ma_policy.pdf" target="_blank">Employment Outside of Massachusetts</a>. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and RangesThis position is salary grade level 055. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

864 Project Management / Professional Services Jobs