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<h3>Job Description:</h3>The RoleAs a Director in Customer Solutions, your role will involve operating within the WI Agile model as a key member of the Customer Solutions Chapter. Directors in Customer Solutions must be highly motivated, “self-starters” with a sense of ownership, and a strong desire to succeed.This role will be on the Content squad. It will include analyzing and defining business needs for Content Platform support across digital channels. The team is about to embark on an important platform migration and is looking for someone who can bring not only strong analytical skills to the team, but also is in strong in communication, collaborating with partners, and delivering training to end users. You will work closely with the partnering delivery team to ensure the current content system is maintained, all while working to build the replacement platform.Note: Fidelity is not providing immigration sponsorship for this position.The Expertise and Skills You Bring<ul><li>Proficiency in various business analysis methodologies, including data analysis, use case development, story writing, and user acceptance testing and product documentation.</li><li>Validated experience, preferably in product development / strategy / planning / program management / decision support.</li><li>Highly adaptable and experienced wearing many hats.</li><li>Analytical, including ability to distill insights into a compelling story.</li><li>Strategic professional with shown success working in large, matrixed organizations with leadership to build alignment and drive prioritization.</li><li>Highly collaborative and communicative teammate with experience working in fast-paced, multi-functional team environments.</li><li>Proficient in MS Word, Excel, and PowerPoint</li><li>Excellent program management and organizational skills, with experience organizing and running business workstreams and routines.</li><li>Experience dissecting sophisticated problems, analyzing potential solutions, and independently solving, where feasible.</li><li>Strong verbal, written, and facilitation skills with the ability to interact with a diverse group of partners, including executives, managers, and subject matter specialists.</li><li>Ability to identify, bring awareness, assess program risks, and manage them proactively.</li><li>Strong relationship building skills with proven track record to rally support and move distributed groups to action.</li><li>Strong leadership skills with an ability to lead with empathy to resolve conflicts.</li><li>Negotiation, conflict resolution, influencing and enterprise navigation capabilities.</li><li>Proven time management skills; able to balance multiple priorities consistently with urgency.</li><li>Skill in steering technical dialogues and aiding in reaching critical conclusions.</li><li>Ability to find opportunities to innovate and take thoughtful risks to get the work done better and faster.</li></ul><h3>The Value You Deliver</h3><ul><li>Participate in defining product vision, roadmap, and growth opportunities.</li><li>Identify, define, and articulate strategic product initiatives/roadmaps for the squad.</li><li>Understand Workplace Investing business and enterprise organizational structures.</li><li>Collaborate with key partners to define product features and maintain awareness of internal and external market trends.</li><li>Establish effective relationships with key business, IT and Legal, Compliance, and Risk partners to drive initiatives to completion.</li><li>Support critical business routines including overall structure and design of leadership meetings to ensure alignment of goals, effective use of time, and efficient decision-making.</li><li>Provide program management for key critical initiatives.</li><li>Apply expert knowledge and act as a trusted advisor by providing consultation services to internal clients in areas of critical initiatives.</li><li>Identify business needs and improvement opportunities; develop use cases and propose solutions.</li><li>Actively manage partner expectations and maintain strong communication.</li><li>Participate and/or facilitate the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews and Retrospectives</li><li>Perform end to end Business Acceptance Testing and ensure the traceability of test cases.</li><li>5-7 years transferable experience</li><li>Preferred: Bachelor’s degree or equivalent experience</li></ul><h3>The Team</h3>WI Customer Solutions provides the WI Agile organization with business analysts and consultants that are responsible for helping the business achieve results. Our mission is to help employers attract and retain talent by helping them create a successful benefits program that improves their employees' overall well-being. Benefits programs include solutions such as 401k plans, pension plans, employee stock plans, student debt assistance, digital websites and apps, workshops, and communication programs.<h3>Certifications:</h3><h3>Category:</h3>Product ManagementMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Director, WDX Customer Solutions - Content Platform

<h3>Job Description:</h3>The Managing Director (MD) is entrusted with a book of business of defined contribution. The Managing Director is the primary contact for the client and works in a team structure which is collectively responsible for managing, educating, resolving client issues, building relationships and meeting the needs of Plan Sponsors.The Expertise and Skills We’re Looking For<ul><li>College degree preferred or equivalent work-related experience.</li><li>Series 7 &amp; 63 required.</li><li>8+ years of Relationship Management or Client Service experience; preferably within Retirement/401K industry.</li><li>Your retirement plan record keeping and administration experience.</li><li>Your relationship management experience.</li><li>You have excellent verbal and written communication skills.</li><li>Your excellent organization and time management skills and attention to detail.</li><li>You have demonstrated problem-solving skills.</li><li>Your effective presentation skills, influence and negotiation skills.</li><li>Verifying client agreement about the issues and options before implementing with solutions. Developing, managing and maintaining strong client relationships.</li><li>Building strong partnerships based on shared commitment to mutual goals.</li><li>Sets the strategic direction for the plan and demonstrates ultimate ownership and accountability for the client relationship. Acts as the client’s 'trusted advisor'.</li><li>Building client relationship to highest level of decision makers.</li><li>Planning and conducting effective in-person and/or phone meetings.</li><li>Makes thorough plans and preparations for client meetings.</li><li>Properly planning, influencing, and implementing Fidelity solutions to address needs.</li><li>Differentiating Fidelity's benefits approach against competitive benefit solutions.</li><li>Facilitating discussions with clients regarding legal, regulatory and design issues across the plan. Consults with clients on qualified and potentially nonqualified plan design alternatives.</li><li>Coordinating internal resources to provide analysis and recommendations to clients on design alternatives.</li></ul>The MD is responsible for analyzing the client's investment architecture and providing appropriate alternatives.<ul><li>Identifying key drivers and maintains consistent formal/informal contact with key client decision makers.</li><li>Actively facilitating Investment Review meetings.</li><li>Working closely and actively leads discussions with Investment Consulting to create effective investment strategies and develop solutions that benefit clients/Fidelity.</li><li>Assisting Plan Sponsors with plan corrections, resolving operational defects, PSW navigation, providing plan and participant literature, and contribution inquiries.</li><li>The MD is expected to own the client relationships for which they are accountable.</li><li>his includes problem resolution on behalf of clients to produce a satisfactory outcome.</li><li>The MD is considered the lead associate for the Book of Business with supporting functions (Client Service Manager, Testing and Reporting Analyst) providing services through the MD to the client.</li><li>The MD is responsible for building and developing strong internal working relationships with Fidelity personnel in support of service delivery</li></ul><h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA<h3>Category:</h3>Relationship ManagementMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Director, Managing Director- 401K Relationship Manager

<h3>Job Description:</h3>Fidelity Medicare Services is rapidly scaling, and we’re seeking a dynamic leader to help shape the future of our Medicare Advice &amp; Planning team. As Director, you’ll lead a high-performing group of licensed Medicare Advisors, driving sales growth while fostering a culture of inclusion, collaboration, and continuous learning.What You’ll Bring<ul><li>Proven success in building diverse, high-performing teams with a growth mindset</li><li>5–7 years of sales leadership experience, ideally in a call center environment</li><li>Deep knowledge of Medicare, compliance, and quality assurance</li><li>Strong cross-functional collaboration skills</li><li>Health insurance license (or willingness to obtain)</li><li>Bachelor’s degree or equivalent experience</li></ul>Your Impact<ul><li>Inspire and develop a team of remote and hybrid associates to deliver exceptional customer experiences</li><li>Champion a culture of curiosity, coaching, and continuous improvement</li><li>Collaborate across Fidelity to advance business goals and elevate our brand</li><li>Ensure operational excellence and regulatory compliance</li></ul>The TeamYou’ll be part of a fast-growing, customer-obsessed organization focused on helping people make confident Medicare decisions. We value positive energy, inclusivity, and a shared commitment to innovation and service.The base salary range for this position is $90,000 - $150,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.<h3>Certifications:</h3><h3>Category:</h3>Sales Support

Director, Medicare Sales and Service

<h3>Job Description:</h3>The Role As an Alternatives Private Credit Product/Squad Lead, you will blend private credit expertise with a passion for delivering results and driving scale and efficiency across the Fidelity Fund Investment Operations (FFIO) organization. In an agile format and structure, you will partner with other leaders to influence the broader strategic decisions and roadmaps, set the mission, and bring the squad together to execute specific results. Ensuring respective products or services are available, stable, and meet alternatives market standards. You will ensure alignment on the “what” and “when” of the work performed by the squad through ongoing planning and prioritization, to enable the squad to work iteratively, innovate when appropriate, celebrate successes, and learn from failures. You will provide critical alternatives subject matter expertise and context to accelerate the product roadmap and target state operating model. You will also be committed to maintaining and developing your own expertise and knowledge in private credit to ensure you bring the latest thinking to your role. You will work in partnership with the Alternatives Product Area Leader, other product area leads, other agile squads, chapter leaders, and your key stakeholders to define the highest priority work. While promoting agile and demonstrating the Fidelity leadership principles, you will promote and sustain an innovative agile culture. <ul><li>Defining, refining, and communicating the team's mission to squad members and business partners to empower and rally support </li></ul><ul><li>Anticipating, discovering, and prioritizing client / partner needs to serve as the voice of the clients and guide execution of the squad </li></ul><ul><li>Measuring performance through established critical metrics and deliver agreed upon business, technology, and people results </li></ul><ul><li>Inspecting and evaluating progress, and removing impediments for your squad </li></ul><ul><li>Defining, presenting, and evaluating results against agreed acceptance criteria </li></ul><ul><li>Making informed trade-off decisions to strike the right balance between quality, cost, and timelines </li></ul>The Expertise and Skills You Bring <ul><li>6+ years’ experience preferred including alternatives products servicing with an asset manager, fund administration firm or custodian. </li></ul><ul><li>Bachelor’s Degree or equivalent experience. </li></ul><ul><li>Advanced knowledge of broad and deep operations of private credit products including bank loans, direct lending and collateralized loans obligations (CLOs) as well as fund structures associated with this segment. </li></ul><ul><li>Strong written and verbal communications skills. You will be able to absorb complex information and present it in a clear, digestible way to multiple audiences. Grasp sophisticated product features and break them into clear and concise stories with well-defined business value and acceptance criteria </li></ul><ul><li>CAIA and /or CFA is a plus. </li></ul><ul><li>Agile and Jira experience required </li></ul>Note: Fidelity will not provide immigration sponsorship for this position. The Team The Director, Alternatives Private Credit Squad Lead will join a team of ~50 customer obsessed fund and investment operations leaders. We strive to create innovative implementation and portfolio transition solutions for our business partners that result in positive outcomes for Fidelity investment products and clients. We are part of Fidelity Fund and Investment Operations (FFIO), and collaborate with investment operations, trading, compliance, legal, and oversight teams across all Fidelity asset management divisions to bring new products and services to our customers. We foster a culture of quality while embracing pace over perfection when implementing new investment products and capabilities across the Fidelity ecosystem. Global Product Solutions teams view investment and operations challenges as opportunities and enjoy designing client on-boarding and transition strategies that minimize portfolio disruption and transactions costs while improving the customer experience. #FFIOALTSThe base salary range for this position is $110,000-222,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Product Management

Product Lead, Alternatives Private Credit

<h3>Job Description:</h3>The Role As an Alternatives Private Equity/ Real Assets Product/Squad Lead, you will blend private equity/ real assets expertise with a passion for delivering results and driving scale and efficiency across the Fidelity Fund Investment Operations (FFIO) organization. In an agile format and structure, you will partner with other leaders to influence the broader strategic decisions and roadmaps, set the mission, and bring the squad together to execute specific results. Ensuring respective products or services are available, stable, and meet alternatives market standards. You will ensure alignment on the “what” and “when” of the work performed by the squad through ongoing planning and prioritization, to enable the squad to work iteratively, innovate when appropriate, celebrate successes, and learn from failures. You will provide critical alternatives subject matter expertise and context to accelerate the product roadmap and target state operating model. You will also be committed to maintaining and developing your own expertise and knowledge in private equity/ real assets to ensure you bring the latest thinking to your role. You will work in partnership with the Alternatives Product Area Leader, other product area leads, other agile squads, chapter leaders, and your key stakeholders to define the highest priority work. While promoting agile and demonstrating the Fidelity leadership principles, you will promote and sustain an innovative agile culture. <ul><li>Defining, refining, and communicating the team's mission to squad members and business partners to empower and rally support </li></ul><ul><li>Anticipating, discovering, and prioritizing client / partner needs to serve as the voice of the clients and guide execution of the squad </li></ul><ul><li>Measuring performance through established critical metrics and deliver agreed upon business, technology, and people results </li></ul><ul><li>Inspecting and evaluating progress, and removing impediments for your squad </li></ul><ul><li>Defining, presenting, and evaluating results against agreed acceptance criteria </li></ul><ul><li>Making informed trade-off decisions to strike the right balance between quality, cost, and timelines </li></ul>The Expertise and Skills You Bring <ul><li>6+ years’ experience preferred including alternatives products servicing with an asset manager, fund administration firm or custodian. </li></ul><ul><li>Bachelor’s Degree or equivalent experience. </li></ul><ul><li>Advanced knowledge of broad and deep operations of private equity/ real assets products including privately held equity holdings, real estate and infrastructure holdings as well as private markets fund of funds holdings as well as fund structures associated with these segments. </li></ul><ul><li>Strong written and verbal communications skills. You will be able to absorb complex information and present it in a clear, digestible way to multiple audiences. Grasp sophisticated product features and break them into clear and concise stories with well-defined business value and acceptance criteria </li></ul><ul><li>CAIA and /or CFA is a plus. </li></ul><ul><li>Agile and Jira experience required </li></ul>Note: Fidelity will not provide immigration sponsorship for this position. The Team The Director, Alternatives Private Equity/ Real Assets Product/Squad Lead will join a team of ~50 customer obsessed fund and investment operations leaders. We strive to create innovative implementation and portfolio transition solutions for our business partners that result in positive outcomes for Fidelity investment products and clients. We are part of Fidelity Fund and Investment Operations (FFIO), and collaborate with investment operations, trading, compliance, legal, and oversight teams across all Fidelity asset management divisions to bring new products and services to our customers. We foster a culture of quality while embracing pace over perfection when implementing new investment products and capabilities across the Fidelity ecosystem. Global Product Solutions teams view investment and operations challenges as opportunities and enjoy designing client on-boarding and transition strategies that minimize portfolio disruption and transactions costs while improving the customer experience. This role is in the Alternatives group within Global Product Solutions (GPS). GPS is a central service team focused on intaking new product requirements from Asset Management to help expand FFIO’s capabilities and to accelerate operational readiness for new products and requirements. The role will interact with many groups within the Fidelity organization and effectively represents the business to customers and business partners. #FFIOALTSThe base salary range for this position is $110,000-222,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Product Management

Product Lead, Alternatives Private Equity and Real Assets

SUMMARY:This Physician Assistant Program Coordinator will provide administrative management for the Physician Assistant program.&nbsp; The Physician Assistant Program Coordinator must ensure that the South University philosophy: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and environment which is conducive to innovation, positive thinking and expansion is considered in carrying out the duties and responsibilities of this position.KEY JOB ELEMENTS:<ul><li>Assist program leadership in managing, administering, and coordinating the operations of the department.</li><li>Assist the Program Director in managing and forecasting the program’s expenses and budgetary needs.</li><li>Oversee event coordination for the PA program faculty, staff, and students including maintaining all up-to-date vendor invoices and documents.</li><li>Support the functions of the Admissions Committee including the planning, preparation, and set-up for applicant interviews, new student orientation, and graduation.</li><li>Support program assessment by coordinating with the departmental data coordinator to ensure timely and accurate processing and reporting of data related to accreditation.</li></ul><ul><li>Assist program leadership with coordination and implementation of departmental projects including the ongoing accreditation process and site visits as required.</li><li>Assist the Directors of Didactic and Clinical Education in ensuring the completeness and accuracy of student data and documentation for graduation requirements in the student’s academic record while ensuring confidentiality.</li><li>Assist program leadership in development, review, and publication of marketing materials, flyers, handbooks, and newsletters.</li><li>Maintain and assist with SharePoint documents and the program website to ensure compliance with accreditation requirements.</li><li>Maintain all confidential program files according to accreditation standards.</li><li>Work with the program leadership to ensure timely publication of the quarterly course schedule for the students and the registrar.</li></ul><ul><li>Complete student course registration, coordinate data from various systems, and run relevant reports</li><li>Inventory and ensure timely ordering of supplies/replacements for all program laboratory equipment and disposables. </li><li>Perform routine clerical duties including filing, copying, typing, preparing agendas, and meeting minutes.</li><li>Answer telephones and direct inquiries as appropriate.</li><li>Greet visitors and direct them to appropriate destination.</li><li>Maintain program calendars, assist with travel arrangements as needed, and schedule meetings.</li><li>Participate in special projects as assigned.</li></ul>JOB REQUIREMENT:<ul><li>Associate’s Degree required; Bachelor’s or Master’s Degree preferred</li><li>3-4 years of progressive experience providing administrative support.</li><li>Experience scheduling conference calls and meetings.</li><li>Excellent communication skills, both verbal and written.</li><li>Strong interpersonal skills with student and staff populations.</li><li>Superior organization, prioritization, and self-motivation skills.</li><li>Strong computer skills. MS Office Suite.</li><li>Ability to interact effectively as either a leader or as a member of a team and work collaboratively with other departments.</li><li>Ability to listen to customers (e.g. staff, etc.) and to understand and respond positively to their requests.</li><li>Ability to adapt to changing assignments and multiple priorities.</li><li>Ability to manage multiple tasks and successfully meet deadlines.</li></ul>ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe, and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.JobFamilyAll PositionsPayTypeHourlyEducationLevelAssociate Degree

South University

Program Coordinator, Physician Assistant Program

Position Title:&nbsp;Refugee Social Services Coordinator Department:&nbsp;Refugee and Immigrant Services (RIS) Division: College Readiness/Learner Supports (CRL) Location: Downtown Campus Employee Status:&nbsp; Full-time (grant-funded through 6/30/2026) Type:&nbsp; Professional Staff Association (PSA) Grade:&nbsp; L&nbsp; Salary: ($57,464 -$60,000 annually) Classification: Tech/ Professional FLSA:&nbsp; Exempt Revised: October 2025 Priority Application Deadline:October 17, 2025 ________________________________________________________________________________ Reporting Relationships Reports to: Program Director Refugee and Immigrant Services Supervision Exercised: Functional and administrative supervision exercised over interpreters and case managers. Job Summary Located at our Downtown Campus, the Refugee Social Services Coordinator is the dedicated leader overseeing our Refugee Social Services (RSS) program, which helps newly arrived refugee and asylees adjust to and thrive in the United States. In this role, you’ll guide and supervise a team interpreters and case managers by coordinating services and build strong community partnerships- all while making a real difference in people’s lives. Essential Duties and Responsibilities include the following.&nbsp; Related duties may be assigned. <ul><li>Provide leadership, evaluation, and supervision of the RSS grant program team.</li><li>As needed, meet with program participants to determine eligibility, conduct intake and develop service plans or possible referral.</li><li>Monitor the quality of program services and case notes. Provide guidance to team members and adapt to changing case note requirements as dictated by the funder.</li><li>Develop and maintain a relationship with vital existing partners and network with other community service providers.</li><li>Prepare programmatic reports including a monthly Salesforce report per the grant standards</li><li>Proactively identify program needs, challenges and respond to changes. Then, enact well-thought-out strategies and direct team implementation.</li><li>Attend programmatic meetings.</li><li>Develop and provide community outreach and informational sessions.</li><li>Assist the RIS program director in writing grant proposals for the RSS grant program.</li><li>Work towards Performance standards for all programs and hold meetings with staff to work together for goal achievement.</li><li>Attend trainings.</li><li>Maintain a general awareness and understanding of the RSS grant program budgets to help the Program Director ensure funds are spent appropriately and effectively.</li><li>Direct the marketing, communication, and outreach of all RSS grant program events as needed.</li><li>Act as a resource for agencies, schools, councils, employers etc.to promote greater understanding of the needs of program participants.</li><li>If bilingual, provide interpretation and/or translation services to program participants.</li><li>Show flexibility and understanding in dealing with persons from diverse, social, economic and educational backgrounds.&nbsp;</li><li>Accept appropriate additional responsibilities as requested.&nbsp;</li><li>Regular attendance is expected.</li></ul>Qualifications&nbsp; To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Qualifications<ul><li>Bachelor’s Degree required in Sociology, Psychology, or related field.&nbsp;</li><li>Minimum 1 year experience in a leadership position.</li><li>Proficient in computer software including Word and Excel.</li><li>Strong written and oral communication skills.</li><li>Experience developing and maintaining positive relationships with key partners.</li><li>Flexibility and ability to multi-task.</li></ul> Preferred Qualifications<ul><li>Master’s Degree is preferred.</li><li>Minimum 2 years’ experience working with immigrants and/or refugees</li><li>Bilingual in either Spanish, French, Arabic, or Swahili</li></ul> Work Environment While performing the duties of this job, the employee regularly works in an office setting. Physical Demands Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear. &nbsp; &nbsp; &nbsp;

Rock Valley College

Refugee Social Services Coordinator

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.Position SummaryCell Therapy is one of the most exciting and groundbreaking new forms of cancer treatments being studied today. The potential of this science combined with continued investment by Bristol Myers Squibb creates the need for ongoing growth of infrastructure and capabilities. The Project Management Organization (PMO) team at the Bothell CAR-T cell therapy manufacturing facility employs best practices in project and portfolio management to plan and execute critical strategic and operational changes at the site. The implementation of these projects expands and improves cell therapy manufacturing operations in support of our patients.Job DescriptionThe Project &amp; Portfolio Coordinator role is responsible for the collection, analysis, and communication of information on strategic programs, projects, project resourcing at the manufacturing site to facilitate prioritization of workin alignment with site and company objectives. Responsibilities include supporting the intake and approval process for new project requests and well as maintaining and reporting on data for in flight projects at the site. This position will also serve as the local administrator of the project resource management tool and processes. Additional responsibilities include support of communications and project coordination. This position will report through the site Project Management Office (PMO) and will work closely with business leaders, managers, and subject matter experts across a variety of functions such as Manufacturing, Quality, MS&amp;T, Supply Chain, Facilities &amp; Engineering, Strategy &amp; Business Operations, and Information Technology..Key Responsibilities· Manage the agenda, meeting materials, attendance tracking, and follow up actions for the site project portfolio management meetings· Work with project sponsors, project leaders, and project managers to collect and enter key information on new project requests· Maintain accurate project portfolio and resource management data, working with project managers, project leaders, and resource managers to drive data management· Prepare and analyze reports of program, project and resource data to provide insight and support strategic decision making· Work with the PMO leader to maintain and refine project portfolio and resource management processes including development and delivery of guidance documents, training, and coaching to new and existing users· Maintain an organized and accessible library of portfolio project documentation· Assist as needed in documenting, maintaining, and reporting strategic objective and project management data· Lead the planning and delivery of minor projects, work products, or sub-teams· Facilitate team, department, and sitewide communications through the build out of content and maintenance ofSharePoint sites· Promote a culture of collaboration, cross-functional problem solving and continuous improvement· Support the onboarding of new project managers, resource managers, and project leadersQualifications &amp; ExperienceRequired· Bachelor’s degree or equivalent experience preferably in engineering, science, information technology, business, or a related field· 3+ years of relevant business experience preferably in life sciences· Basic knowledge of financial, operational, and business management principles· Excellent verbal and written communication skills· Able to interact and communicate effectively across multiple functions and reporting levels· Able to manage time and tasks independently across competing priorities to meet target dates· Highly proficient in Microsoft Office, Outlook, &amp; Teams with experience using SharePoint· Awareness and interest in project management processes and methodologies· Exceptional organizational skills for efficient management of a high volume of information· Strong analytical and reasoning skills with high attention to detail and follow-up· Comfortable working in a rapidly changing environment. Able to prioritize across competing demands.· A passion for learning and improvement including demonstrated action to advance project management and/or project portfolio management proficiency· A team player who builds positive relationships and contributes to a collaborative project team and PMO work environmentPreferred· Experience with MS Project· Project or portfolio management training or work towards CAPM/PMP or similar certification· 1 year project coordination or project portfolio management experience· Experience with resource management tools and/or enterprise portfolio management tools· Experience with data collection, analysis and trending including report and/or dashboard development· Experience working in biopharma, cell therapy, Good Manufacturing Practices, FDA regulated, or other regulated environments is a plus.· Experience with business case development including NPVIf you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Compensation Overview:Bothell - WA - US: $84,800 - $102,763&amp;#xa;The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.&nbsp; Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit <a href="https://careers.bms.com/life-at-bms/" target="_blank">https://careers.bms.com/life-at-bms/</a>. Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to <a href="mailto:adastaffingsupport@bms.com" target="_blank">adastaffingsupport@bms.com</a>. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:&nbsp;<a href="https://careers.bms.com/california-residents/" target="_blank">https://careers.bms.com/california-residents/</a>Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Bristol Myers Squibb

Senior Specialist, Project & Portfolio Coordinator, Cell Therapy Manufacturin

Salary Range:&nbsp;&nbsp;$171,925.00&nbsp;(Min.) -&nbsp;$232,100.00&nbsp;(Mid.) -&nbsp;$292,274.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Senior Director of the Enterprise Portfolio Management Office (EPMO) provides strategic leadership and enterprise-wide oversight for organizational project management, process improvement, planning management, including Business Solutions, IT solutions and enterprise project and program execution in alignment with L.A. Care’s strategy, goals, and regulatory obligations. This role ensures that the PMO functions as a strategic driver of organizational success, leading execution of initiatives, aligning projects and technology solutions with business objectives and long-term strategy. The Senior Director establishes EPMO governance, prioritizes initiatives across the portfolio, and fosters a culture of accountability, efficiency, and innovation.This role is responsible for executing comprehensive program plans, outlining program objectives, scope, timelines, budgets, and resource allocation for large, multi-workstream enterprise and IT efforts. The Senior Director will coordinate with cross-functional teams and stakeholders to ensure seamless execution of complex program activities, while identifying and mitigating potential risks and issues throughout the program lifecycle.For this role, the difference lies not just in managing projects, but in leading them through to execution, breaking organizational siloes, making smart resource allocations, and providing insight-rich reporting to leadership. This role is focused on adaptable execution in a fast-paced and changing health care environment. The role will be responsible for executing in alignment with L.A. Care’s strategic plan, and coordinating IT Development and Business Solutions required to meet strategic, compliance, and regulatory requirements. The Senior Director is adept at translating big-picture vision into action and communicating across strategic, operational, clinical, and IT teams. The role will need to communicate complex project goals, challenges, and successes to a wide variety of audiences. <h4>Duties</h4>Enterprise EPMO Leadership<ul><li>Lead the development and execution of an enterprise-wide PMO strategy with action-oriented project leadership and alignment with organizational strategic plan.</li><li>Establish and oversee governance frameworks, processes, and reporting standards for consistent project and portfolio execution.</li><li>Monitor progress with regular reviews and clear escalation paths to remove bottlenecks and accelerate timelines.</li><li>Drive enterprise portfolio management, prioritizing projects and resources to maximize business value.</li><li>Provide transparency to the Senior Leadership Team through KPIs, dashboards, project heatmaps, and progress reporting on enterprise initiatives.</li><li>Lead cross-silo collaboration: proactively engage and partner with business and functional leaders (e.g. medical management, member services, IT, finance) and external partners to ensure initiatives support organizational transformation, change management, and excellence.</li><li>Build business case summaries for initiatives, showing projected returns, community impact, and needed investments. </li><li>Optimize workflow management and data integration of all core functions (delegated and non-delegated) ·</li><li>&nbsp;Coordinate development and implementation of agile improvements in a logical, sustainable and measurable manner</li></ul>Department Oversight (IT Development, Business Solutions, Project Management)<ul><li>Direct IT Development to ensure delivery of reliable, scalable, and secure technology solutions.</li><li>Direct Business Solutions in evaluating needs, developing tools, and enabling process improvements across departments.</li><li>Oversee the Project Management team in applying best practices and methodologies (Agile, Waterfall, Hybrid) to ensure projects are delivered on time, within scope, and within budget.</li><li>Overall, regularly reassess assignments to ensure the most skilled and relevant teams are supporting the highest value projects, adjusting for changing needs, allocate departmental resources based on strategic priorities, not just availability, and clearly define responsibilities, ensuring teams know what is expected and how their contributions fit into project delivery.</li></ul><h4>Duties Continued</h4>Strategic &amp; Operational Responsibilities<ul><li>Deliver actionable insights to leadership for decision making, ensuring line-of-sight on risks and trade-offs to allocate resources as necessary.</li><li>Ensure business continuity, risk management, and change management practices are integrated into project execution.</li><li>Champion a culture of innovation, continuous improvement, and cross-departmental collaboration.</li><li>Develop talent and succession planning strategies within PMO, IT Development, and Business Solutions functions to ensure strong leadership pipelines and staff development.</li><li>Use formal evaluation processes to rank initiatives by impact and value to members and the business.</li></ul>Performs other duties as assigned.<h4>Education Required</h4>Bachelor's Degree in Business Administration or Public Administration or related field<h4>Education Preferred</h4>Master's Degree in Business Administration or Organizational Leadership or related field<h4>Experience</h4>Required:At least 9 years of progressively responsible experience in project or program management roles.At least 8 years of leading, supervising or managing staff.At least 5 years minimum working directly within a health plan or managed care organization; experience in Medicaid or government-sponsored health insurance programs is essential.At least 5 years of direct PMO leadership or senior project/program management experience—demonstrated track record of managing complex portfolios, leading cross-functional teams, and driving results at scale.Successful experience in engagement with value-based care, population health initiatives, regulatory compliance, or member engagement programs.Proven experience in portfolio prioritization, governance, and executive-level stakeholder engagement with positive outcomes.Experience in both technology-driven and organizational change initiatives, with a strong focus on IT Development and Business Solutions.Budget, vendor, and resource management experience at enterprise scale.Preferred:Experience in California Medicaid (Medi-Cal) or L.A.-based plans.Familiarity with regulatory agencies (CMS, DHCS, DMHC), L.A. Care, and regional health/public health partnerships.<h4>Skills</h4>Required:Ability to strategically align enterprise initiatives with organizational mission and vision.Advanced knowledge of project, program, and portfolio management methodologies.Highly advanced organization and project management skills.Strong conceptual and planning skills to analyze projects of broad and diverse scope.Strong understanding of IT systems development, business process optimization, and enterprise change enablement.Skilled in executive communication, presentation, and relationship management.Strong skills in using influence and persuasion to communicate with diverse stakeholders.Ability to adapt to changing priorities, needs, and industry contexts. Capacity to anticipate obstacles and plan for contingencies. Understands the cost impact of projects, project tracking tools and metrics.Strong leadership, mentoring, and talent development capabilities. Strong team development skills and mentorship to develop project leaders within the department.Strong analytical, business and financial acumen to measure ROI and optimize resources.Advanced problem-solving skills: ability to uncover root of difficult problems and scope solutions based on knowledge of available resources and timelines as well as awareness of vision and strategy.Expertise in risk management, organizational change, and cross-functional collaboration.Able to establish and advance positive working relationships and a strong rapport with a diverse community of colleagues including team members, stakeholders, and community partners.Preferred:Demonstrated knowledge of Medicaid and the safety-net workforce.<h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Project Management Professional (PMP)Portfolio Management Professional (PfMP)Lean Six SigmaInformation Technology Infrastructure Library (ITIL) Certificationand/orOrganizational Change Management (OCM) certification<h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Medicaid, Public Health, Risk Management, Relationship Manager, Office Manager, Healthcare, Finance, Customer Service, Administrative

L.A. Care Health Plan

Senior Director, Enterprise Portfolio Management Office

Salary Range:&nbsp;&nbsp;$88,854.00&nbsp;(Min.) -&nbsp;$115,509.00&nbsp;(Mid.) -&nbsp;$142,166.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Utilization Management (UM) Admissions Liaison RN II is primarily responsible for receiving/reviewing admission requests and higher level of care (HLOC) transfer requests from inpatient facilities within regular timelines. Reviews clinical data in real-time and post admission to issue a determination based on clinical criteria for medical necessity. Assures timely, accurate determination and notification of admission and inter-facility transfer requests. Generates approval, modification, and denial communications for inpatient admission requests. Actively monitors for appropriate level of care (inpatient vs. observation) admission in the acute setting. Works with UM leadership, including the Utilization Management Medical Director, on requests where determination requires extended review. Collaborates with the inpatient care team for facilitation/coordination of patient transfers between acute care facilities. Acts as a department resource for medical service requests/referral management and processes. Actively participates in the discharge planning process, including providing clinical review and authorization for alternate levels of care, home health, durable medical equipment, and other discharge needs. Provides support to the inpatient review team as necessary to ensure timely processing of concurrent reviews.<h4>Duties</h4> Provides the primary clinical point of contact for inpatient acute care hospitals requesting Inpatient care/post-stabilization admission requests, Higher level of care transfers and other emergent transfers or needs. Ensures appropriate determination for admission requests/HLOC transfers based on clinical data presented and established criteria/guidelines, escalating to the medical director if needed. &nbsp;Triages and assesses members for admission needs, including, but not limited to, bed and accepting physician availability. (40%)Establishes and maintains ongoing communication with internal stakeholders and external customers while securing the L.A. Care member's admission or inter-facility transfer. &nbsp;Interfaces with physicians, house supervisors, and other hospital delegates to ensure that telephone triage results in appropriate patient placement. (10%)Applies clinical expertise and the nursing process to triage and prioritize admission acuity, servicing as an expert clinical resource for patient placement while utilizing medical knowledge and experience to facilitate consensus-building and development of satisfactory outcomes (10%)Continually seeks new ways to improve processes and increase efficiencies. Takes the initiative to communicate recommendations to UM Leadership. (5%)Completes all inpatient and discharge planning requests appropriately and timely including, but not limited to: &nbsp;Skilled nursing facility, outpatient needs (home health, physical therapy, infusion), and case management referrals (5%) Performs prospective, concurrent, post-service, and retrospective claim medical review processes. Utilizes clinical judgement, independent analysis, critical-thinking skills, detailed knowledge of medical policies, clinical guidelines and benefit plans to complete reviews and determinations within required turnaround times specific to the case type. Identifies requests needing medical director review or input and presents for second level review (20%)Performs other duties as assigned. (10%)<h4>Duties Continued</h4><h4>Education Required</h4>Associate's Degree in Nursing<h4>Education Preferred</h4>Bachelor's Degree in Nursing<h4>Experience</h4>Required: Minimum of 7 years of clinical experience in an acute hospital setting.&nbsp;Previous experience to have a strong understanding of Utilization Management/Case Management practices including, but not limited to, placement (with level of care) criteria (MCG, InterQual), concurrent review, and discharge planning.Preferred: Consistent Critical Care experience (Emergency Department, Intensive Care, Labor &amp; Delivery) background highly desirable.Experience in bed placement decision-making highly desirable.<h4>Skills</h4>Required: Must be computer literate, with expertise in Outlook, Word, Excel, PowerPoint. &nbsp;Provision of excellent customer service required due to frequent communication with providers and other members of the interdisciplinary team &nbsp;Knowledge of personal computer, keyboarding, and appropriate software to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Prepare clear, comprehensive written and oral reports and materials.&nbsp;Excellent time management and priority-setting skills.Maintains strict member confidentiality and complies with all HIPAA requirements.Strong verbal and written communication skills. &nbsp; &nbsp;Preferred: Knowledge of National Committee for Quality Assurance (NCQA) requirements for Utilization Management or CM.&nbsp;Knowledge of Department of Health Care Services (DHCS) or Centers for Medicare and Medicaid Services(CMS) requirements for health plan compliance with UM or CM.<h4>Licenses/Certifications Required</h4>Registered Nurse (RN) - Active, current and unrestricted California License<h4>Licenses/Certifications Preferred</h4>Certified Case Manager (CCM)American Case Management Association (ACM)<h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Required: Attend mandatory department trainings as scheduledFinancial Impact: Management of all medical services has a tremendous potential impact on the cost of health care and budget. This position manages determinations to ensure services requested are medically appropriate and provided in the most cost effective manner without compromising quality healthcare delivery.Types of Shift: &nbsp;Day (7:00am - 3:30pm), Evening (3:00pm -11:30 pm), Night (11:00pm -7:30am).&nbsp; Float (Varies)* *All possible shifts.Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Nursing, Registered Nurse, ICU, Emergency Medicine, Physical Therapy, Healthcare

973 Project Management / Professional Services Jobs