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Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.Position Summary Reporting to the Senior Director, Operations &amp; Performance, the Senior Manager, Audit Intelligence Coordinator, is responsible for planning audits in support of the BMS Competitive Compliance Audit Program. This includes coordinating audits for internal sites, global suppliers, and various entities such as CMOs, APIs, raw materials, and external labs. This role involves planning, organizing, and scheduling audit assignments in accordance with the global audit plan. It also supports clinical and commercial business developments through due diligence audits and communicates any changes in the global audit plan to stakeholders and audit outsourcing partners. Utilizing data-driven insights, this role aims to enhance audit planning and execution, ensure the audit program's health and performance, and integrate seamlessly with internal processes such as QRM and Quality Council. Key Responsibilities:<ul><li>Develop and implement an annual audit plan using risk-based principles and data-driven decision-making.</li><li>Plan, organize, and schedule audit assignments in collaboration with Audit Operations, and in accordance with the defined audit program and audit plan</li><li>Work with key stakeholders to maintain and update the annual audit plan for both planned and unplanned changes including but not limited to routine, due diligence audits, pre-approval Inspection (PAI) readiness, “Directed” or “For Cause”, acquisitions, regulatory/agent distributors, labeling and inspection readiness.</li><li>Responsible for enhancing efficiency and simplifying the management of the audit planning process by leveraging digital solutions such as automation and AI to advance strategic initiatives and focus on areas that drive the most impact.</li><li>Communicate with stakeholders, Audit Operations, lead auditors and audit outsourcing partners regarding global audit plan changes in a timely manner.</li><li>Periodically review and update the audit plan using the most current compliance, quality, data intelligence, and risk-based principles.</li><li>Ensure exceptions to the global audit plan are properly documented, justified, and approved.</li><li>Stay abreast of current and updated regulations affecting the Audit program. Make modifications to the plan, policies, and directives to ensure an appropriate level of compliance with the changing regulatory requirements.</li><li>Maintain and continuously improves governing procedures and processes.</li><li>Develop and utilize robust metrics and analysis to monitor the health and performance of the Audit program, enhance audit planning, maximize audit effectiveness, and measure outcomes/impacts of audits.</li><li>Continuously elevate and refine the audit program through vigilant monitoring and data-driven insights, in strategic partnership with Competitive Compliance.</li><li>Utilize internal processes such as Quality Risk Management (QRM) and the Quality Council to communicate signals and trends, mitigate risks, and drive continuous improvement.</li><li>Obtain support from the business to deal with supplier audit scheduling issues - these issues include but not limited to audit refusal and/or audit fees.</li></ul> Qualifications &amp; Experience:<ul><li>A minimum of five (5) years’ experience in the biopharmaceutical industry in a Manufacturing, Quality, Technical, or Regulatory position or a combination thereof and/or working with a regulatory health authority. High level understanding of auditing, metrics, analysis and Business Analytics.</li><li>Bachelor's degree in pharmaceutical sciences, engineering, biology, or other related disciplines, required.</li><li>Proven ability to understand complex processes/problems and propose alternate solutions.</li><li>Demonstrates innovation, flexibility, open-mindedness, and adaptability to meet objectives in a rapidly changing environment with shifting priorities.</li><li>Strong communication, collaboration, negotiation, problem solving and interpersonal skills.</li><li>Demonstrated ability to work in a matrixed organization with a range of technically, culturally, and geographically diverse teams and to influence areas not under direct control to achieve objectives and effectively communicate challenging goals and objectives.</li><li>Able to complete multiple, simultaneous projects with minimal supervision and prioritize incoming work appropriately.</li><li>In-depth knowledge of Global Health Authority regulations, quality systems principles and applications to the pharmaceutical industry.</li><li>Has a proven track record of working across the network to find common solutions and drive positive impact and benefits for patients.</li><li>Strong understanding of performance/health program monitoring and data quality assurance principles.</li><li>Ability to communicate and collaborate with employees and management at all levels and through various formats (e.g. presentations, written proposals, reports, correspondence, lead meetings, face-to-face dialogue, etc.)</li><li>Proficiency in data analytics and advanced analytics tools.</li></ul>GPS_2025 GQ_2025If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Compensation Overview:Devens - MA - US: $152,530 - $184,834&amp;#xa;New Brunswick - NJ - US: $142,550 - $172,741&amp;#xa;Princeton - NJ - US: $142,550 - $172,741 &amp;#xa;The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.&nbsp; Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit <a href="https://careers.bms.com/life-at-bms/" target="_blank">https://careers.bms.com/life-at-bms/</a>. Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to <a href="mailto:adastaffingsupport@bms.com" target="_blank">adastaffingsupport@bms.com</a>. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:&nbsp;<a href="https://careers.bms.com/california-residents/" target="_blank">https://careers.bms.com/california-residents/</a>Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Bristol Myers Squibb

Senior Manager, Audit Intelligence Coordinator

At American Career College, we share a passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship.&nbsp; As a part of this team, you will guide students to do more than change their own lives – you will help change the lives of every patient they care for throughout their career.You will make an impact by:<ul><li>Providing high-level customer service to prospective students and students regarding the financial aid process.</li><li>Assisting with gathering information on potential students to ensure a trouble-free student financial aid and processing system; conducts Financial Aid overview appointments (1st appointments), and performs routine clerical, office and data entry tasks.&nbsp;</li><li>Adhering to Associate Expectation Agreement, established department policies and procedures, and provides excellent customer service standards in accordance with the mission and purpose of the organization.&nbsp;</li></ul>Your Experience Includes:<ul><li>At least one year of experience in customer service required.</li><li>Knowledge and experience with MS Office.</li></ul>Education:<ul><li>High School diploma required.</li></ul>Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at American Career College. For more than 40 years American Career College has had the privilege of educating students seeking careers in healthcare—guiding them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.American Career College is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

American Career College

Financial Aid Coordinator

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. It takes exceptional people to create exceptional products.&nbsp;We’ve built one of the most respected service brands in the world by creating products that set the standard for ease, convenience, security and innovation. Our product owners are at the center of it all, collaborating with business leaders, partners and engineering teams to shape the products of the future. If that fits your career vision, look no further.&nbsp;As a key link in the product development process, two days here will not be the same, but there are some things you can count on doing:<ul><li>Work with customers, key stakeholders, and partners to define a product vision and roadmap</li><li>Understand and apply new trends and competitive best practices into product roadmap and requirements</li><li>Support development of appropriate tracking and reporting to determine product performance</li><li>Work closely with the design and technology teams to develop, test and deliver defined capabilities</li><li>Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria</li><li>Facilitate resolution of risks, issues and changes related to the product development lifecycle</li><li>Document process flow in support of Project Governance Policy</li><li>Identify Risk and Controls Self-Assessment (RCSA) process documentation modifications for ongoing maintenance to RCSA materials.</li><li>Support project management for Product Issues with long term controls required – includes Product owned Issues and/or provide direct support to American Express Technology owned Issues specific to collaboration across business community.</li><li>Maintain Value Co Creation (VCC) artifacts for Enterprise initiative work specific to Project Orbit.&nbsp;</li></ul>&nbsp;Description/Overview of the Department:The Network &amp; Acquiring Solutions (NAS) teams bring together American Express' Merchant-and Network-related Businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual Customers. The organization manages the relationships with millions of Customers around the world that accept American Express and runs the company’s payment network and manages bank partnerships globally.It begins with a Card Member using an American Express Card at one of our&nbsp;millions of proprietary Merchants around the world, then processing that&nbsp;transaction, and getting the merchant paid, is up to us. The Acquirer Capability&nbsp;Delivery (ACD) Products team is at the heart of the proprietary transaction&nbsp;process.&nbsp; We power billions of transactions leading to merchants being paid and&nbsp;continuing to welcome American Express cardmembers and their cards.We are looking for talented Associates with Product Owner aspirations to join the Acquirer Capability Delivery (ACD) team in delivering efficient, effective, predictable, and compliant Acquirer capabilities for our global merchants.&nbsp; The success of the role will depend on your ability to maintain, improve, and expand capabilities provided to our Merchants and Partners around the world. The successful candidate should be strategic and a detail-oriented self-starter who is comfortable working in a dynamic and fast paced role within the organization.You will work among high performing product, process, and engineering teams. You will have a passion for both&nbsp;technology and business solutions and an eye&nbsp;on industry trends. Working with our partners, you will develop and prioritize features that optimize shareholder value while solving customer problems. You&nbsp;will enjoy being challenged in a fun, collaborative, diverse, and inclusive team&nbsp;environment.Does this sound like you?The Associate / Product Owner will:<ul><li>Build, update, and improve policies and procedures of the Merchant Payments application. Craft and maintain a product backlog and ensure user stories are aligned to underlying outcomes.</li><li>Develop the business case for new features. Research regulatory development and provide preliminary input on analysis of potential implications to existing products. Prepare the documentation of as-is processes for product management, product enhancements, key findings and standard methodologies.</li><li>Act as a point of contact for internal inquiries. Collaborate with cross-functional teams including Product, Technology and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies.</li><li>Identify technical gaps and collaborate with broader team to facilitate resolution risks, opportunities and changes tied to product management initiatives and processes.</li><li>Facilitate the reports and presentations for product governance meetings and Senior leadership meetings</li><li>Maintain open communication channels with ACD Leadership, stakeholders, business partners,&nbsp;and technology partners</li><li>Support governance processes for Acquirer Capability Delivery</li><li>Become a subject matter expert of the product(s) in scope</li></ul>Qualifications<ul><li>Knowledge and experience of Agile and Product development practices and processes is preferred, including the ability to write compelling user stories and lead certain Agile ceremonies</li><li>1+ years’ experience working with a scrum team</li><li>Knowledge of merchant transaction processing capabilities a plus</li><li>Strong communicator with a demonstrated ability to connect at all levels, who can also lead and influence business and technology partners effectively, are desired</li><li>Ability to drive project deliverables to achieve business results</li><li>Demonstrated ability to work autonomously and in a team environment</li><li>Curious and strives to know how things work and ability to use that knowledge to find enhancement opportunities</li><li>Ability to solve problems in a structured manner</li><li>Recognize issues quickly and determine how to go about getting resolution</li><li>Ability to drive standardization in processes</li><li>Ability to manage Business and end user expectations in a challenging and ever-changing environment</li><li>Degree in any of the relevant fields or relevant work experience</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Associate-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing Technology.The Enterprise Comms &amp; MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech &amp; MarOps solutions.You will be joining ECMX’s MarTech organization, focused on providing frictionless, flexible, and flawless marketing and servicing experiences.Reporting to the Vice President, Digital Product Transformation &amp; Planning, this new role will be responsible for defining the scope and vision for our AI and Agentic Marketing solutions.Role OverviewThe Director, MarTech AI Product Management, will lead the definition, delivery, and scaling of AI-powered capabilities across our enterprise MarTech stack. This role is responsible for defining the product strategy and roadmap for AI and agentic marketing solutions.This role will lead a team of product managers, and work closely with cross-functional teams including engineers, data scientists, and marketers to deliver high impact, scalable AI solutions. Commitment to continuous learning and development is critical to this role - you will be known as a thought leader across the enterprise and evangelist for AI, and will need to translate complex technical topics to a broad audience.Key ResponsibilitiesProduct Strategy &amp; Leadership:-Define the vision and roadmap for marketing AI capabilities-Create framework for rapid experimentation and responsible AI deployment across marketing capabilities-Build and scale AI-powered capabilities that drive personalization, automation, and operational efficiency-Act as an AI thought-leader by identifying emerging trends and technologies, assessing how they can augment or replace existing solutions and leading their implementation and adoption-Collaborate with executive leadership to align AI-driven products with business goals and customer needs-Partner with cross-functional teams (marketing, engineering, data science, and operations) to bring innovative AI experiences to lifeProduct Development:-Lead the full product development lifecycle including: discovery, requirements definitions, prototyping, launch, and continuous improvement-Conduct user research, A/B testing, and data analysis to iterate and improve user satisfaction and product performanceAI Enablement &amp; LLM Optimization:-Lead the configuration and deployment of Large Language Models (LLMs) for marketing use cases, ensuring they meet business requirements and provide accurate, high-quality responses-Oversee prompt design, fine-tuning, model evaluation, and continuous learning systems with engineering and data science partners-Ensure responsible AI use by developing frameworks for ethical, bias-free, and compliant conversational AI models-Vendor evaluation, approval and onboardingCollaboration &amp; Stakeholder Management:-Inspire and develop a high-performing team of AI product managers-Serve as the primary point of contact between business, engineering, and data science teams to ensure seamless execution and delivery of AI solutions-Engage with stakeholders to understand needs, gather feedback, and communicate product vision and updates-Work closely with AI vendors, startups and external partners to integrate cutting-edge technologies into the product ecosystemData-Driven Decision Making:-Define and monitor success metrics including: product performance and user engagement, driving actionable insights for continuous improvement-Assess LLM performance, accuracy, and model behaviour to optimize outcomesQualifications:-Bachelor's degree in Computer Science, Engineering, Business, or a related field. Master’s degree preferred-5-7 years of product management experience in a highly regulated environment, ideally with AI-powered products-Understanding of Large Language Models (inc. familiarity with prompt engineering), Natural Language Processing techniques, Machine Learning frameworks and their application-Experience directly managing a team of product managers, with demonstrated ability to coach and develop junior colleagues-Experience working with cross-functional teams in an Agile development environment-Exceptional communication and stakeholder management skills-A passion for AI and customer-centric innovation-Understanding of MarTech platforms and how AI can be integrated to enhance them preferredSalary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Director - MarTech AI Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The PACE (Product Assembly Configuration Engine) team &amp; capability is part of Enterprise Platforms playing a key role in the definition, management &amp; development of the Product definition for New Card Products, product refreshes, and product domain initiatives that help grow revenue, deepen customer engagement and increase member value. The team drives the development of products and software that deliver on business growth while increasing speed to market and modernizing product definition across the Enterprise. The team is also responsible for enhancing customer experience through development and enhancement of UX capabilities to provide ease of use for product assembly and configuration.The PACE team is looking for a talented and driven Senior Manager – Digital Product Management/Owner role to lead the transformation of product definition, and Enterprise adoption through leveraging our POA capabilities globally.This role will lead Product Discovery, understanding the ‘who’, ‘why’, ‘what’ in collaboration with a multitude of cross functional product, business, and engineering stakeholders to define requirements, strategy, and ensure there are clear &amp; measurable outcomes to enable Enterprise alignment to our strategy. We are looking for someone with great business acumen, a love of technology, and strong agile product&nbsp;management&nbsp;skills.&nbsp;You will be working with our local markets, to&nbsp;understand and support the definition and documentation of the Roadmap, Product Vision, mapping features/stories to the needs of the business and ensuring product delivery meets the business need.&nbsp; You will work with one or more scrum teams, align with other Product Owners/Managers, Project Managers, and Engineers across the globe to prioritize the backlog, develop user stories, and collaborate to deliver on product domain initiatives.&nbsp;Key Responsibilities:<ul><li>Works with customers, key partners, and colleagues to define a product vision and strategy that is aligned with the high-level product roadmap</li><li>Understands and applies new trends and market standard methodologies</li><li>Communicates and build consensus across disciplines in crafting the product roadmap</li><li>Work with leadership to define and articulate a long-term product strategy and roadmap with clearly defined business metrics and targets</li><li>Support development of appropriate tracking and reporting to track product performance post launch to evaluate future investment</li><li>Identify risks, challenges, opportunities, and business integration needs</li><li>Enable cross-functional collaboration with relevant teams within the product scope</li><li>Translates product roadmap into well-defined product requirements/user stories and acceptance test criteria</li><li>Leads and mentor’s product owners</li><li>In conjunction with the Director, support the creation of a Product Backlog for a specific product</li><li>Prioritizes and maintains the sprint backlog consistent with the Outcomes and Product Roadmap and performs story elaboration with the implementation team</li><li>Partner with the design and technology teams to develop, test and deliver the defined capabilities and rapidly iterate new solutions</li><li>Reviews and accepts completed user stories</li><li>Reviews/demonstrates sprint-related or general functionality with external partners and customers, including the Director of Product Management and other colleagues</li><li>Coordinates communications and facilitates resolution of risks, issues, and changes tied to the product backlog&nbsp;</li></ul>Minimum Qualifications:<ul><li>5+ years of experience in Product Management with proven track record in defining winning product constructs and delivering a product vision and strategy</li><li>Experience with rapid and iterative software development methodologies</li><li>Proven track record managing large, complex products with multiple partners</li></ul>·Strong experience in Software Product development and delivering on a product roadmap<ul><li>Ability to establish and maintain effective working relationships with all levels within organization, internally and externally</li><li>Experience with Agile and scrum software development methodologies is desirable</li><li>Excellent communication and collaboration skills to consult with various stakeholders and drive to thorough requirements</li><li>Experience in writing customer journeys, user stories, features in an easy to understand, non-technical manner</li><li>Strong analytical skills. Shown experience in data analysis and analytical decision-making, with preference for consumer services products</li><li>Problem solving, attention to detail, excellent organizational skills</li><li>Project management skills, ability to prioritize and complete tasks</li><li>Bachelor’s Degree desirable or equivalent experience</li><li>Knowledge of APIs is desirable but not essential</li><li>Ability to support or leading large, complex features or products with multiple partners</li><li>Experience working with rapid and iterative development teams strongly desired</li><li>Financial product acumen</li><li>Product Management Experience in managing Full Stack Development teams</li><li>AI in UX is a plus</li></ul>TWA - Salary Range: AXP employees will maintain their current salary and be eligible for a completion bonus at the end of the temporary work assignment. &nbsp;The completion bonus is up to 5% base salary for laterals in band and up to 10% base salary for stretch assignments. The completion bonus amount will also be pro-rated to reflect the length of the assignment.The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Digital Product Management - GAR

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.The Senior Manager- Client Management, Everyday Spend role offers the opportunity to leverage strong relationship management, consultative selling and strategic thinking and innovation skills to deliver incremental Amex spend while working in a challenging and collaborative environment, while managing a $7B merchant portfolio. The accounts includes some of our most strategic merchants in the telecom sub-industry, including Verizon, Cox, Charter, Roku and others.The successful candidate must be a professionally mature business leader who can take ownership of high profile and complex initiatives with multiple senior-level touch points across the company. A robust strategic background, strong relationship management, an ability to think innovatively, strong financial and analytical skills, comfortable with identifying and driving new business opportunities and the ability to lead in a fast-paced and highly complex and matrixed environment is required.Specific Responsibilities Include:<ul><li>Business Development: Drive profitable charge volume and revenue growth by leveraging knowledge of merchant’s business and industry</li><li>Negotiation Analysis: Develop innovative partnerships and negotiate profitable deal constructs and card acceptance agreements</li><li>Strategy Development: Understand merchant and industry dynamics to develop a strategy to drive business impact</li><li>P&amp;L Management: Optimize client profitability and develop various pricing proposals and strategic growth plans</li><li>Relationship Management: Cultivate and leverage relationships across American Express and the merchant to identify and implement&nbsp; solutions to grow and expand share</li></ul>Minimum Qualifications<ul><li>Energetic, enthusiastic, team player with a strong will to win</li><li>Experienced relationship manager with proven ability to develop strong client relationships, generate new opportunities, sell-in B2C and B2B programs and initiatives, and advance partnership constructs to grow revenue and share</li><li>Strong executive presence internally and externally, with the ability to lead and influence senior-level discussions with clients</li><li>Outstanding analytical and creative problem-solving skills</li><li>Ability to work collaboratively across a wide variety of external and internal partner teams, including Membership Rewards, Marketing,&nbsp; Finance, Pricing, Risk, Operations and Legal</li><li>Strong negotiations experience and project management skills, with an excellent ability to prioritize effectively, close deals and drive results</li><li>Financial acumen, including familiarity with financial statements (income statement, balance sheet and cash flow statement), as well as understanding the financials of card acceptance, industry economics and profitability levers</li><li>Outstanding presentation skills, both oral and written</li><li>Highly customer-focused and results-driven, with the ability to work on multiple initiatives simultaneously both autonomously and as part of a team</li><li>Prior knowledge and/or experience in telecom industries and B2B a plus</li><li>Strong verbal, written, and analytical skills; ability to manage effectively upstream</li><li>Bachelor’s degree required</li><li>Role requires ~15% travel</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Client Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Position SummaryThe Senior Manager, Internal Fraud Program Management &amp; Quality Assurance plays a critical leadership role in ensuring the success, consistency, and control effectiveness of the enterprise-wide Internal Fraud Program. This leader will oversee a small team of program managers responsible for driving program execution, strategic initiatives, and quality assurance across the Internal Fraud Center of Excellence (COE).This position is accountable for establishing program discipline, ensuring adherence to enterprise standards, managing cross-functional coordination, and embedding quality assurance (QA) mechanisms that monitor control performance and operational readiness. The ideal candidate will have a strong background in program management, governance, and risk oversight — with the ability to influence across multiple stakeholders in a highly regulated, complex environment.Key Responsibilities:<ul><li>Lead the development and execution of internal fraud program plans, ensuring alignment with enterprise fraud risk strategy and risk management frameworks.</li><li>Manage cross-functional initiatives that enhance detection, prevention, governance, and reporting capabilities within the Internal Fraud COE.</li><li>Establish and maintain program management standards, tools, and documentation consistent with enterprise PMO expectations.</li><li>Oversee tracking and delivery of program milestones, budgets, and risk mitigation activities.</li><li>Serve as the central coordination point between stakeholders across all lines of defense for internal fraud related matters</li><li>Design and oversee the Quality Assurance (QA) framework for internal fraud processes, ensuring consistent adherence to enterprise standards, procedures, and policies.</li><li>Lead the review and testing of internal fraud processes, controls, and rule implementations to assess design and operating effectiveness.</li><li>Identify gaps or weaknesses in process execution and partner with control owners to develop timely and effective remediation plans.</li><li>Create standardized QA scorecards and reporting to provide transparency into control health and program maturity.</li><li>Support readiness and validation activities for audits, regulatory exams, and internal reviews.</li><li>Partner with the Director to prepare materials and updates for governance committees, management meetings, and risk reviews.</li><li>Coordinate across the Reporting &amp; Insights and Governance teams to align quality and program performance metrics with enterprise dashboards.</li><li>Build strong partnerships with 2LOD (Operational Risk, Compliance) and 3LOD (Audit) partners to ensure alignment on QA methodology and testing outcomes.</li><li>Ensure consistent communication and engagement across program stakeholders to drive transparency and accountability.</li><li>Lead, mentor, and develop a small team of program managers and QA analysts to deliver high-quality results and foster professional growth.</li><li>Cultivate a culture of operational excellence, collaboration, and continuous improvement within the team.</li><li>Provide guidance and structure to ensure consistent execution, documentation, and adherence to governance processes.</li><li>Identify opportunities to enhance efficiency and effectiveness in program delivery and QA testing processes.</li><li>Leverage automation, workflow management tools, and data insights to strengthen QA precision and reporting.</li><li>Stay current on industry trends and best practices in fraud governance, risk management, and program quality disciplines.</li></ul>Qualifications:<ul><li>Bachelor’s degree in Business, Risk Management, Project Management, or related field required; Master’s preferred.</li><li>8+ years of experience in program management, risk management, or governance, ideally within financial services.</li><li>Proven experience leading program execution and quality assurance in a risk, compliance, or fraud-related function.</li><li>Prior experience managing a small team of program or project professionals.</li><li>PMP, Lean Six Sigma, or related certification a plus.</li><li>Strong knowledge of risk management and fraud prevention frameworks.</li><li>Expertise in program management tools, methods, and documentation practices.</li><li>Experience designing and implementing QA frameworks or testing programs.</li><li>Strong analytical and problem-solving skills with exceptional attention to detail.</li><li>Proficiency in project tracking tools (JIRA, Asana, Smartsheet) and data visualization tools (Tableau, Power BI) preferred.</li><li>Excellent communication, organization, and presentation skills.</li><li>Collaborative leader who drives results through influence and partnership.</li><li>Strategic thinker who can balance tactical execution with long-term program vision.</li><li>Skilled at managing multiple priorities and delivering results in a fast-paced environment.</li><li>Effective communicator capable of engaging senior stakeholders and cross-functional partners.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

Manager-Risk Management; Internal Fraud (Future Hiring Opportunities)

Title Coordinator, Registration and Collection Management&nbsp; Description Department: Registration and Collection ManagementReports to: Director, Registration and Collection ManagementJob Type: Full-time – Regular - OnsiteJob Classification: Hourly (non-exempt)Workplace Location: Los Angeles – Museum and Pickford Summary/Objective:The Coordinator, Registration and Collection Management will provide administrative and organizational support to the Registration and Collection Management department and the department head. The department includes the areas of collection information, conservation, loans and exhibitions registration, permanent collections, and records management. We are seeking a well-organized, collaborative team member who can anticipate the needs of the department and ensure an efficient work environment. This position is represented by a union.Essential Functions of the Job:<ul><li>Serve as point person for general inquiries and inter-office communication on behalf of the department.</li><li>Develop and maintain standard operating procedures and departmental workflows.</li><li>Assist the department head with budget planning and tracking, ensuring accuracy and efficiency.</li><li>Coordinate department expense reporting and invoicing; track vendor accounts and order supplies to support collection management and departmental administration.</li><li>Manage the department calendar, plan department meetings, and assist with project management schedules.</li><li>Provide administrative support for the department head, including scheduling.</li><li>Assist with pulling reports and checklists; track conservation, loan, exhibition, and collection statistics; draft correspondence; record meeting minutes; prepare agendas and other requested documents; and maintain a high level of confidentiality across these activities.</li><li>Ensure office and meeting spaces are prepared for the workday and upcoming meetings. Coordinate cleaning, supply re-stocking, and organization efforts in physical spaces used by the department at the Academy Museum and the Pickford Center.</li><li>Organize travel arrangements, including airline, car, and hotel reservations for the department, as needed.</li><li>Manage incoming and outgoing mail for the department.</li><li>Coordinate tours of the collection spaces for internal and external visitors.</li><li>Develop departmental team-building activities and assist with special projects and events as needed.</li></ul> Required Competencies:<ul><li>A bachelor’s degree from an accredited college or university is preferred, or relevant experience.</li><li>2–3 years of professional experience in a high-level administrative or executive support role.</li><li>Intermediate experience with Microsoft Office Suite, including Word, Excel, PowerPoint, OneDrive, and Teams.</li><li>Ability to work effectively and timely on a wide variety of projects concurrently, while remaining receptive to changing priorities.</li><li>Attention to detail and organizational ability to excel in a fast-paced, dynamic business setting.</li><li>Ability to establish and maintain effective professional working relationships with colleagues and the ability to best represent the Museum to outside professionals, lenders, donors, and members of the artistic community.</li><li>A commitment to diversity, equity, accessibility, and inclusion.</li></ul> Preferred Qualifications: <ul><li>1+ year of experience working within a museum, gallery, archive, or non-profit arts organization is beneficial.</li><li>Basic experience with Adobe, Airtable, and/or other project management software desired.</li></ul> Physical Demands:<ul><li>Must be able to traverse, remain in a stationary position for periods of time, and climb stairs and ladders.</li><li>Must be able to move and transport materials weighing up to 30 pounds.</li></ul> Required Vaccination: Full vaccination against COVID-19 is required, including any booster vaccinations as applicable. Exception:Medical and religious accommodations approved by the Office of People &amp; Culture.Compensation: The expected salary range for this role is $24.00 - $26.44. The actual base pay offered will be determined by factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis. @museumLI &nbsp; Position Requirements &nbsp; Full-Time/Part-Time Full-Time&nbsp; Position Coordinator, Registration and Collection Management&nbsp; Location Los Angeles &nbsp; About the Organization The Academy of Motion Picture Arts and Sciences is a global community of more than 10,000 of the most accomplished artists, filmmakers and executives working in film. In addition to celebrating and recognizing excellence in filmmaking through the Oscars, the Academy supports a wide range of initiatives to promote the art and science of the movies, including public programming, educational outreach and the Academy Museum of Motion Pictures. &nbsp; EOE Statement The Academy is committed to equal opportunity in employment and to creating and valuing diversity in its workforce. Maintaining a diverse workforce is important to the Academy. The Academy enforces a strict policy that prohibits discrimination in hiring, training, compensation, promotion, transfer, or termination, whether on the basis of race, color, national origin, religion, sex, disability, age, veteran status, sexual orientation or genetic information. This includes a workplace that is free of all forms of harassment. Also, to help foster diversity, the Academy uses programs that ensure fairness of opportunity, pay, and growth to all applicants and employees. Every employee of the Academy is required to follow this policy and to preserve the Academy’s commitment to diversity.&nbsp; This position is currently accepting applications. Apply Now

Academy Of Motion Picture Arts and Sciences

Academy Of Motion Pictures

Coordinator, Registration and Collection Management

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.&nbsp; We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.Purpose of Position: The mission of the Business Operations organization is to provide support services for the National Sales team via billing, project, and vendor management. Develop workflow continuity with our boundary partners to establish efficiencies by improving communication to minimize duplication. This Remote position offers the opportunity to contribute in multiple areas.Responsibilities include: <ul><li>Collecting, and analyzing operational data to identify trends, generate reports, and inform decision-making.</li><li>Analyzing and optimizing existing business processes, identifying areas for improvement, and implementing new procedures to enhance efficiency.</li><li>Facilitating communication between different departments, resolving operational issues, and coordinating with stakeholders at all levels.</li><li>Coordinate with outside sources to ensure submitted data reflects an accurate depiction of performance while making recommendations for process improvement for current and future metrics collection systems.</li><li>Provide business analysis support and assist with business requirements documentation to ensure effective delivery of system and operational changes.</li><li>Educates and promotes a culture of continuous improvement by partnering with process owners / champions to drive improved results.</li></ul>Essential Qualifications:<ul><li>Ability to learn and retain new information and concepts quickly, including the operational understanding of telecommunications ordering/provisioning, billing/accounting processes, and general project management principles.</li><li>Must have strong organizational skills and be excellent with details and follow-up.</li><li>High competency in both verbal and written communications, interpersonal skills to interact effectively with different types of people and approaches, outgoing and proactive in order to accomplish tasks.</li><li>Flexibility, ability to multitask and prioritize requests from several different sources without sacrificing quality of work, and ability to handle a fast-paced work environment.</li><li>Strong computer literacy, with the ability to leverage technology associated with the job (Access, Excel, PowerPoint, Smartsheets, Tableau).</li><li>Strong data analytics experience on large-scale complicated datasets, including expertise in handling sales data such as pipeline, revenue, and churn.</li></ul>Preferred Qualifications: <ul><li>Bachelor's degree or equivalent experience.</li><li>Minimum of 2 years of experience in business analysis, process mapping, and business operation design.</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time positionThe base hourly salary range for this position is $22-$25, opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Washington, Oregon, and California and may not be applicable to other locations.Diverse Workforce / EEO:Astound is proud to be an Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are committed to providing equal opportunities for all employees and applicants, regardless of&nbsp;race, color, religion, sex,&nbsp;gender,&nbsp;pregnancy,&nbsp;childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation,&nbsp;genetic information, military or veteran status,&nbsp;citizenship,&nbsp;or other status or characteristic protected by applicable law.&nbsp;We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;&nbsp;FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have fun

Astound Broadband

Astound

Business Operations Coordinator

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.Where you will work (if applicable): Bethlehem, PAA Day in the Life of the Operations Telecom Specialist:<ul><li>Work with OSP and Headend to resolve signal/plant issues.</li><li>Monitors network plant for signal issues and pages out SMT’s</li><li>Monitors online forums such as Twitter, Facebook and DSL Reports and investigates for information, sending resolutions to the appropriate groups for correspondence.</li><li>Assists Headend and Data and Voice Product Management with overnight customers and maintenances.</li><li>Reviews all pending trouble calls for possible trends or wide scale plant issues.</li><li>Assists Dispatch and Field Techs with outages and any escalated service issues.</li><li>Works with VOD engineers on escalated or widespread VOD issues.</li><li>Monitors daily disconnect quota.</li><li>Assist IR with escalated issues/last line of defense in troubleshooting.</li><li>Acceptance and assurance of proper NOC ticket resolution (MTTR).</li><li>Direct troubleshooting liaison to Internet Engineering Group.</li><li>Sets up and prioritizes maintenance SRO work orders for SMT plant work.</li><li>Reviews and monitors CMTS for congestion.</li><li>Create and review reports in Data Mart to improve operations. Review, analyze and run various daily, weekly and monthly reports.</li><li>Prioritize, lead, act on and direct work within the market.</li><li>Scrub power supplies for issues and potential outages.</li><li>Other duties as assigned.</li></ul>What You Bring to the Table:<ul><li>Years of Experience: 5+</li><li>Proficiencies: ICOMS, Webtools/Enron, Telnet, TEADS, Merlin, Cisco IOS, Microsoft CRM, Bill View, ProComm, Credit Check, Data Mart, Sage Quest</li><li>Must be able to work both autonomously and within a group dynamic.</li><li>Follow policies and department procedures for all decision-making.</li></ul>Education and Certifications:<ul><li>High school diploma or equivalent</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time positionOur Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>

959 Project Management / Professional Services Jobs