field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

Position: Qualification Coordinator IIDepartment: Referral ManagementReports to: Referral Management SupervisorPosition Description:The Qualification Coordinator II is responsible for accurately processing all assigned referrals. The Qualification Coordinator II acts as a liaison to facilitate communication between referral sources, patients, and the health care agencies. The Qualification Coordinator II maintains accurate records in compliance with applicable laws and regulations and the policies of tango.Office Location:<ul><li>Office located at 7600 North 16th Street, Suite 140 Phoenix, AZ 85020 (Remote)</li></ul>Responsibilities and Duties:Responsibilities of the Qualification Coordinator II include, but are not limited to the following:&nbsp;<ul><li>Receive referrals and enter all applicable information regarding the patient referrals into referral management system including but not limited to: patient demographics, contact information, disciplines requested and all necessary medical information to affirm appropriate patient care&nbsp;</li></ul><ul><li>Ensure all attached documents are HIPAA compliant for each referral processed.&nbsp;&nbsp;</li></ul><ul><li>Identify and process expedited requests immediately and communicate the priority status to all appropriate internal teams.&nbsp;</li></ul><ul><li>Verify insurance eligibility for each patient through software automation, running insurance manually through payor websites when needed.&nbsp;&nbsp;</li></ul><ul><li>Contact appropriate parties (patient and/or referral source) of prior authorization decisions; including but not limited to approvals, requests for more information or not able to process due to insurance.&nbsp;</li></ul><ul><li>Call agencies to coordinate continuance of patient services.&nbsp;</li></ul><ul><li>Ensure service requests include all required documentation and that services approved are appropriate based on documentation provided.&nbsp;</li></ul><ul><li>Contact patients and referral sources to obtain any additional information needed and inform of referral processing outcomes.&nbsp;</li></ul><ul><li>Identify and escalate referrals for medical review to the clinical team and follow through on the resolution of each referral.&nbsp;</li></ul><ul><li>Upon approval of referrals, apply the appropriate visits/disciplines to the patient referral per the patient’s demographic area.&nbsp;</li></ul><ul><li>Accurately staff referrals with contracted Home Health Agencies.&nbsp;&nbsp;</li></ul><ul><li>Properly document patient records with the use of notes within the Tempo system and maintain required logs.&nbsp;&nbsp;</li></ul><ul><li>Accurately follow up on patient referrals as needed.&nbsp;&nbsp;</li></ul><ul><li>Adhere to all company policies and procedures&nbsp;</li></ul><ul><li>Adhere to performance expectations&nbsp;&nbsp;</li></ul>Qualifications:<ul><li>Must be at least 18 years of age.&nbsp;</li></ul><ul><li>High School Diploma or GED, some college&nbsp;</li></ul><ul><li>Medical Assistant or Certified Nursing Assistant with at least 2 years of experience working in a Medical Facility.&nbsp;&nbsp;</li></ul><ul><li>Home care/healthcare background is a plus but not required.&nbsp;</li></ul><ul><li>Has extensive knowledge and experience including but not limited to: Microsoft Word, Microsoft Excel, Adobe PDF, and ability to navigate computer systems efficiently.&nbsp;</li></ul><ul><li>Typing speeds &gt;60 WPM with &gt;95% Accuracy.&nbsp;</li></ul><ul><li>Reading speeds &gt;250 WPM with &gt;90% Comprehension.&nbsp;</li></ul><ul><li>Must be flexible and willing to work weekends and Holidays.&nbsp;</li></ul><ul><li>Detail oriented and displays good organizational skills.&nbsp;&nbsp;</li></ul><ul><li>Must be able to sit for long periods in front of computer.&nbsp;</li></ul><ul><li>Must have reliable internet service or willing to commute to the office if local.&nbsp;&nbsp;</li></ul>Proven Personal Attributes:<ul><li>Manage and prioritize multiple tasks effectively and efficiently while working home health referrals.&nbsp;&nbsp;</li></ul><ul><li>Able to apply critical thinking skills to review referrals and determine if they meet the medical necessity criteria.&nbsp;</li></ul><ul><li>Demonstrate empathy and compassion when communicating with patients regarding authorization decisions.&nbsp;</li></ul><ul><li>Proactive in identifying and resolving any issues or challenges that may arise during the referral management process.&nbsp;&nbsp;</li></ul><ul><li>Self-directed, flexible, cooperative, and exhibits the ability to work with minimal supervision.&nbsp;</li></ul><ul><li>Capable of following an issue through to its conclusion.&nbsp;</li></ul><ul><li>Maintain a growth mindset on improving knowledge in referral management practices.&nbsp;</li></ul><ul><li>Able to remain calm under pressure and manage stressful situations.&nbsp;</li></ul><ul><li>Provide excellent and professional customer service skills with a positive, patient, and friendly attitude.&nbsp;</li></ul><ul><li>Able to establish highly productive and detailed organizational skills/habits.&nbsp;</li></ul><ul><li>Possess strong, professional written and oral communication skills for in-person, telephonic, and electronic use.&nbsp;</li></ul>tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

tango

Coordinator, Qualification II (Remote)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Role Descriptions:Enterprise Data Products (EDP) is a key pillar within the broader Technology organization, driving critical initiatives on behalf of the Chief Data Officer. At American Express, we are deeply committed to strengthening our enterprise data management capabilities through sustained, multi-year investment.EDP plays a central role in delivering the Enterprise Data Management (EDM) program, our flagship initiative to enhance data lifecycle capabilities, policies, and processes across the company. As part of this effort, EDP is building a robust and scalable suite of enterprise data management products that operationalize company-wide data policies, standards, and processes. These products are foundational to ensuring high-quality, trustworthy, and well-governed data across the enterprise.Primary Responsibilities:<ul><li>Own and manage the product backlog for EDM platforms, including but not limited to: Enterprise Data Catalog, Data Lineage. Data Products &amp; Marketplace, Master and Reference Data Management (MDM), Metadata Management Solutions</li><li>Lead the full product lifecycle, from ideation and requirements gathering to testing, deployment, and continuous improvement.</li><li>Deliver on the product roadmap in partnership with Engineering, Architecture, and business stakeholders to ensure timely, high-quality releases.</li><li>Translate enterprise needs including regulatory, privacy, and risk compliance into actionable product features.</li><li>Collaborate with engineering teams to assess technical feasibility, manage delivery tradeoffs, and maintain alignment across sprints.</li><li>Support quality assurance by coordinating and participating in SIT, UAT, and PIV testing activities.</li><li>Drive product adoption by preparing enablement materials, release notes, and training sessions for users and business partners.</li><li>Mentor junior team members, lead cross-workstream initiatives, and represent EDM Products in enterprise working groups.</li><li>Monitor usage and feedback, helping to establish KPIs and gather insights to inform product improvements and prioritize roadmap features.</li></ul>Qualification Requirements:<ul><li>6+ years of experience in analytics, and business intelligence, with a proven track record of leading data initiatives at an enterprise or line of business level.</li><li>Proven experience in a technology- and data-intensive environment, preferably within a large financial, technology, or regulated enterprise.</li><li>Demonstrated ability to translate complex business and compliance needs into clear, scalable product solutions.</li><li>Strong collaboration skills with a track record of influencing cross-functional teams including engineering, risk, privacy, and business leaders.</li><li>Hands-on understanding of enterprise data management tools such as metadata management, lineage, MDM, data marketplaces, or data catalogs.</li><li>Comfortable with technical concepts and able to assess product feasibility, architecture implications, and solution design options.</li><li>Familiarity with Agile product development practices, including backlog grooming, sprint planning, and iterative delivery.</li><li>Proficient with SQL and tools like Microsoft Excel, PowerPoint, and collaboration platforms.</li><li>Exceptional communication skills with the ability to convey complex data and technology concepts to both technical and non-technical audiences.</li><li>Bachelor’s degree in Computer Science, Information Systems, Business, or a related field; or equivalent practical experience.</li><li>(Preferred) Experience with product delivery in financial services, enterprise compliance tooling, or global data platforms.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Manager-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.Enterprise Platforms are engines of growth for the company providing capabilities that power almost all key customer facing experiences to our Credit Card, Loan and Banking customers. One of key objectives Enterprise Platforms are driving at is develop a best-in-class Product Catalogue that would enable American Express to launch new customer facing products and experiences with unparalleled flexibility and dramatically improved speed to market globally across all countries American Express operates in.Our mission is to accelerate the pace of financial innovation and build new financial products for American Express at unprecedented speed by streamlining the process of launching and iterating on financial products.These Delivery Manager roles will be part of the Enterprise Platforms and Technology Business Enablement Cross Platform Delivery Team (EP&amp;TBE CPD Team) and will be responsible for leading end-to-end delivery for large and critical delivery initiatives in partnership with engineering, product, and business leaders.<ul><li>Develops and tracks progress against the Delivery Management on Technology Delivery projects, aligning with business objectives, priorities and resource allocation.</li><li>Drives the adoption of new and innovative technologies, best practices, and methodologies across teams, fostering a culture of excellence, collaboration, and continuous improvement.</li><li>Owns the planning and delivery of quality compliance, resource utilization, and customer satisfaction.</li><li>Reviews system requirements, functional specifications and solutions for potential enhancements, troubleshooting and resolving platform issues through innovative solutions.</li><li>Leads and orchestrates the facilitation of Program Increment (PI) Planning and Scrum-of-Scrums (SOS) meetings across platforms with leadership, product management, delivery teams, and business partners.</li><li>Manages impediments, risks, dependencies, and resourcing needs across stakeholders and senior leadership.</li><li>Collaborates with senior leadership to hire top talent for the team, ensuring a high-functioning and cohesive unit, implementing strategies for talent retention and professional development.</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives.</li><li>Establishes integrated release plans that align dependencies and milestones across teams, trains, and external partners.</li><li>Facilitates the alignment of technical solutions with Enterprise Architect and platform teams.</li><li>Drives technology product delivery &amp; integration across platforms, trains, domains and lines of business.</li><li>Resolves or raises impediments, manages risk, and promotes committed improvement throughout Technology.</li><li>Communicates and drives strategic technology product objectives &amp; roadmaps at scale.</li><li>Responsible for Large solution events across the ARTS Technology market product delivery events, alignment with partners, including agile ceremonies.</li><li>Drives all Technology activities through production release.</li><li>Focuses on program (i.e. Epic level) execution and cross platform product delivery (broader than train and trains of trains within platform, End to End also recognized as E2E).</li><li>Drives program / cross platform / trains of trains product delivery demonstrating servant leadership coupled with technical expertise across domains and the corresponding business domain knowledge.</li><li>Partners with LPM, Product and Engineering owners for early engagement and prioritization process.</li><li>Drives Pre-Program Increment (PI) planning meetings with leadership, product management, delivery teams and Business Partners.</li><li>Cross Platform Integrated Release Planning and status reporting.</li><li>Ensures dependency alignment for the teams &amp; trains across organization &amp; external partners (where applicable).</li><li>Partners with Product Managers, Product Owners, New Product Development, Business Partners and Architects to help assure strategy, vision and road map alignment and execution (initiative and epic specific).</li><li>Ensures value is achieved by the program/technology product delivery on behalf of end users.</li><li>Create data-driven insights into the delivery and execution of the program using relevant portfolio, program and team level metrics.</li><li>Identify and manage gaps, issues, risks, and opportunities across Agile teams and trains.</li></ul>Technical Skills<ul><li>Inform or co-develop architecture and process flows to ensure end to end technology product solutions.</li><li>Understand the program’s technical platforms and applications.</li><li>Execute solution technical alignment discussions. Bridges the gap between product teams.</li><li>Experience with design and coding across one or more platforms and languages is ideal&nbsp;</li></ul>Minimum Qualifications<ul><li>7+ years Technical Project Manager experience and/or relevant Program/Project Management experience.</li><li>Bachelor’s or Master’s degree in computer science, computer engineering, or other technical field, or equivalent work experience.</li><li>Deep understanding of all aspects of software design with a proven track record of increasing responsibility.</li><li>Experience handling Agile, Scrum, or other rapid application development teams to deliver technology solutions on that meet customer expectations for timeliness and quality.</li><li>Experience with project/program financial plans, capacity management and reporting while ensuring compliance with Rally and Agile delivery.</li><li>Excellent oral and written interpersonal skills; Ability to effectively communicate across third parties and technical and business product managers.</li><li>Ability to get industry leading solutions to market efficiently and effectively.</li><li>Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams.</li><li>Ability to enable business capabilities through innovation.</li><li>Demonstrated willingness to learn new technologies and takes pride in how fast they develop working software.</li><li>Experience using Rally or JIRA agile delivery management platform.</li></ul>Preferred Qualification<ul><li>Knowledge of Global Accounts Receivable, Global Loyalty and Benefits and/or Digital Banking.</li><li>Current/active PMI-ACP, PMP, SPC or SA certification.</li><li>Additional Agile Certifications.</li><li>Experience with object-oriented design and coding skills across a variety of platforms (JAVA, HTML5, BLAZE, DB2, XML and Mainframe).</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Senior Manager - Delivery Management - Enterprise Platforms & TBE

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Third party resilience refers to the ability of external vendors, suppliers, and service providers to withstand, adapt to, and recover from unexpected disruptions such as cyberattacks, natural disasters or technical failures and maintain operational stability, security and compliance in the face of such disruptions. It ensures vendors can maintain their contractual obligations and operational continuity despite internal and external challenges.. As our business processes rely on Third parties for critical functions, it is essential for us to anticipate potential disruptions, strategize preventive measures, and ensure the organization can continue serving its customers without interruption caused by third party vendors. Third Party Resilience program is part of the Operational Resilience and Business Continuity Management (BCM) team in Enterprise Shared Services(ESS) at American Express.&nbsp; This team works with colleagues across the Company to implement and oversee resilience, continuity, and response capabilities related to services performed by third party vendors.&nbsp; The team coordinates planning and preparedness for potential service disruptions and other crises.As a Manager of Third Party Resilience, you will be part of a team of professionals to identify and manage resiliency risk of third party vendors to ensure business continuity of services performed by third parties. KeyResponsibilities:&nbsp;·Collaborate with various BU stakeholders as the Subject Matter Expert for Third Party Risk Management Resilience pillar to: oEnhance and implement the resilience risk assessment of third party engagements in Process Unity, to identify resilience risk from third party vendorsoPartner with Third Party Risk Management team and Third Party Relationship Managers to manage resiliency risk oSupport Third Party Risk Management team for Quality Assurance of resilience assessments and due diligence artifacts ·Manage sole provider third party risk, including:oIdentify sole provider third party engagements oDefine and implement resiliency risk management strategies for sole providersoEstablish sole provider risk reporting ·Define and implement resiliency risk management strategies for third parties supporting Critical Business Functions·Conduct joint business continuity exercises with third parties·Support regulatory and internal audits and reviews on resilience pillar of Third Party Risk Management ·Support benchmarking of our Third Party Resilience program to peer companiesMinimum Qualifications:Experience and Background:·3+ years’ experience in Risk Management and/or Business Continuity ·Strong understanding of American Express products, services, and organizational structure ·Strong problem-solving skills; ability to see the big picture with attention given to critical details·Demonstrated ability to successfully manage multiple priorities under pressure·Familiarity with Third Party Lifecycle Management program is preferred·Bachelor’s degree required; MBA or advanced degree preferred Leadership Skills:·Demonstrate thought leadership and ability to work independently and creatively to solve problems·Excellent relationship, collaboration, and presentation skills with ability to interact and influence stakeholders in a&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;matrixed organization·Dynamic, self-motivated colleague with proven track record on driving process improvements·Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged·Ability to communicate key risks to colleagues, business partners, and senior leaders Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.&nbsp;

Manager - Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.The Technology Workforce team is a center of excellence (COE) that is tightly aligned with and supports the strategic talent objectives of the Technology organization. As our Technology organization continues to grow so must our workforce strategy. The Director of Strategic Workforce Planning (SWP) will be instrumental in how we transform our workforce strategy to ensure we have the right talent, in the right place, at the right time, to meet the delivery needs of the company.To ensure we attract, grow, and develop our talent intentionally, the Director will lead a team that partners with members of the executive Technology Leadership Team (TLT), and their direct reports to inform them of the key performance indicators (KPIs) critical to achieve their multi-year aspirations. By generating rich insights, trends and sharing best practices, the Director will build strong relationships and influence the outcomes and goals by taking a data driven and action-oriented approach.The Director will also be a key enabler of, and contributor to, our transformation journey - to elevate our insights through bringing or developing an external perspective, and a continuous improvement mindset. They will be accountable for the execution and governance against the Strategic Workforce Plan (SWP) for in-year and future strategy planning, leading a multi-year workforce refresh for the TLT stakeholders.Responsibilities:<ul><li>Enabling a systematic process of analyzing, forecasting, and planning their workforce.</li><li>Leveraging and driving best practices utilizing the workforce modelling and dashboard capabilities.</li><li>Determining the supply and demand to meet delivery needs.</li><li>Generating insights, trends, and actions to meet in year and multi-year goals.</li><li>Governance of our monthly reporting and mechanisms for stakeholder input and feedback.</li><li>Partner closely with Technology Finance and other related Technology transformation programs to ensure consistency in data usage and reporting.</li><li>Use external bench marking data to identify solutions and drive talent recommendations.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree</li><li>Experience with analytics and the ability to draw conclusions and make inferences from the data.</li><li>Analytical mindset with the ability to develop; measurable goals to track success.</li><li>Excellent communication and influencing skills required, experience with senior stakeholder management.</li><li>Highly organized with experience running large scale programs</li><li>Experience working with external third parties and building strong relationships and leading teams.</li></ul>Preferred Qualifications:<ul><li>Strategic Workforce Planning experience preferred</li><li>Experience consulting or experience working closely with technology teams.</li></ul>Salary Range: $145,000.00 to $230,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Director - Program Management; Strategic Workforce Planning

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Sr. Manager – Risk management – Banking Risk Strategy Team , USROLE : Fraud Claims &amp; RecoveryAmerican Express Credit &amp; Fraud Risk ManagementAmerican Express Credit &amp; Fraud Risk is a place to create, innovate, and collaborate, to push the boundaries on providing a world-class customer experience. Credit &amp; Fraud Risk colleagues are the industry’s most innovative thinkers and creative problem solvers with access to cutting edge tools and one of the world’s most valuable datasets. You’ll have the power to identify insights and actions that can have a meaningful impact on our customers and our business.The successful candidate will join the Bank Risk Strategy Team, which is a team of highly skilled professionals that designs recovery and account cancellation strategies, partners in building disputes banking capabilities, and develops monitoring controls.This position would participate in foundational controls and processes compliant with Banking regulations, for commercial and consumer banking programs. &nbsp;In this role, you will collaborate with the multiple partners including product teams, legal, compliance, servicing operations, Digital Banking platform, technology, vendors, and capabilities teams.&nbsp; Successful candidates implement compliant strategies that drive great customer experience and offer robust fraud and credit controls.Role Responsibilities:<ul><li>Disputes, recovery, and cancellation controls for banking product ( process, capabilities, and strategies) including fraud claims identification of patterns for strategy optimization </li><li>Ability to innovate and provide functional strategies recommendations for enabling effective fraud dispute framework for new product /features </li><li>Support fraud decisioning strategy that optimizes fraud detection, recovery, and customer experience by driving functional requirements </li><li>Communicate effectively across teams and gain credibility by understanding end to end impacts of the fraud strategies that are implemented</li><li>Collaborate with internal and external stakeholders including: business, technology, product management, operations management, legal, compliance, risk, audit, and technology to ideate and create solutions, capabilities and strategies for fraud mitigation. &nbsp;</li><li>Act as a risk subject matter expert and share best practice across the enterprise</li><li>Daily / Weekly/Monthly KPI reporting, monitoring and case review, and accurate documentation for audit readiness and regulatory compliance </li><li>Monitor recovery opportunities and work with stakeholders to maximize fraud related loss recoveries </li></ul>Qualifications:<ul><li>Experience in Fraud Risk &amp; dispute management for&nbsp;online and mobile environment is strongly desired</li><li>Familiarity with banking fraud regulations and framework (eg. Reg E) . Knowledge of data privacy, compliance and financial crime policies. </li><li>Excellent analytical and investigative skills, with ability to assess claims, detect patterns and recommend solutions </li><li>Experience implementing fraud risk, credit risk, or risk recovery programs is required</li><li>Demonstrated ability to influence and drive alignments without direct authority across multiple business units</li><li>Experience with SAS/SQL is strongly desired and exposure to Big data analytical tools</li><li>Degree in Engineering, Mathematics, Statistics, Economics, or related fields is strongly desired</li><li>Ability to build strong relationships across all levels and across organizations.</li><li>Strong ability to influence others and work effectively in a matrix environment; by analyzing both quantitative and qualitative methods </li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Enterprise Data Management &amp; Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.Are you up for a challenge? Do you want to join a dynamic, innovative, forward-looking team with key technology partners? Are you familiar with agile? Love to improve processes and drive automation to reduce inefficiencies but also drive additional value. Then this could be the role for you!The Enterprise Data Products (EDP) organization is part of the American Express Technology Group. EDP manages the Big Data Ecosystem which helps to centralize data across the company with built-in governance and democratization of access to a broad user community. The team is driving the future of our business by building products and platforms that delivers trusted and quality data for decision science processes, big data applications and analytical users.  We are looking for multiple Product Operational Managers across different work streams – Cornerstone, BI and Lumi. This role works closely with Business, Technology, and Infrastructure partners to address Initiatives across the enterprise, as well as adoption of training users onto Lumi.Responsibilities:<ul><li>Function as the primary point of contact with business partners to help identify, prioritize and resolve requirements and/ or issues to help drive migration/enablement on new Google Big Data platform</li><li>Collaborate with cross-functional partners across multiple lines of businesses to brainstorm innovative solutions, capture requirements and benefits and drive a common future vision </li><li>Strong analytical skills and business acumen with a focus on project management strategies and driving the delivery of projects in support of migration off legacy platform </li><li>Works well in a team environment or as an individual, has a natural curiosity to identify and solve problems through strong thought leadership and driving priorities </li><li>Self-starter that can identify and drive opportunities to ensure timely delivery of projects in conjunction with business partners and alignment with capability teams. </li><li>Demonstrates the ability to successfully manage multiple priorities under pressure </li><li>Ability to come up with consider a variety of solutions to come up creative solutions for problems. </li><li>Ability to work with multiple product owners to ensure timely delivery&nbsp;</li></ul>Qualifications:<ul><li>Bachelor’s degree in Computer Science, Engineering, Technology or a related field, with a minimum of 4+ years experience in delivering large scale Big Data, Cloud and Digital product initiatives&nbsp;</li><li>Experience in data management solutions, including ETL, data warehousing, data ingestion, metadata management, data security and governance.&nbsp; Prior hands-on technology exposure will be a strong plus.&nbsp;</li><li>Knowledge of big data platform architecture, data management and newer developments in the industry&nbsp;</li><li>Highly organized and self-motivated individual who can combine problem-resolution, ability to influence decisions and critical thinking to apply a business lens to design customer-obsessed solutions.&nbsp;</li><li>Prior exposure to working in a Cloud based environment and/ or the payments industry is an added plus</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.Responsibilities:<ul><li>Manage day-to-day Portfolio activities such as resourcing, financial spend tracking, capacity planning, program health check, and data trending risk identification.</li><li>Take ownership in managing and ensuring successful financial, delivery and operational outcomes across the portfolio - gathering status updates and escalating delivery risks when needed.</li><li>Drive design discussions and facilitate consensus on solution architecture decisions across all upstream engineering SMEs, Enterprise Architects and Raven SMEs.</li><li>Manages the planning, coordination, and execution of technology-focused projects, ensuring alignment with strategic objectives and project goals</li><li>Leads Agile release trains, coordinating with product owners, agile champions, and development teams to ensure timely and quality delivery of project milestones</li><li>Leads Program Increment (PI) planning meetings with senior leadership, product management, and delivery teams to ensure strategic alignment and readiness</li><li>Mentors Agile Release Train (ART) meetings to ensure the preparation, readiness, and prioritization of features for future PI planning sessions</li><li>Develops risk management plans, conducts regular risk assessments, and implements mitigation strategies to ensure smooth Agile Release Train (ART) execution</li><li>Analyzes and interprets relevant portfolio, Release Train, and team-level metrics to provide strategic insights into delivery and execution</li><li>Facilitates Inspect &amp; Adapt sessions and other retrospective meetings to promote a culture of continuous learning and improvement within the teams</li><li>Oversees the process of maintaining project documentations including requirements, specifications, and progress reports ensuring they are updated in Project Management tools</li><li>Develops risk management plans, conducts regular risk assessments, and implements mitigation strategies</li><li>Tracks relevant Objectives and Key Results/Key Performance Indicator (OKR/KPIs) to measure and report on project performance</li><li>Facilitates communication among stakeholders, including project sponsors, team of colleagues, and external partners, to ensure effective information flow</li><li>May or may not manage resource allocation, ensuring optimal utilization of resources across multiple projects and balancing workload among a team of colleagues</li><li>May or may not manage and lead a team of technology delivery colleagues, providing leadership, guidance, and coaching to support continuous learning, growth opportunities, inclusivity, and the development of best practices</li><li>May or may not recruit colleagues with relevant experience, and develops, rewards, and energizes an effective team</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives</li></ul>Qualifications:<ul><li>Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering), and/or comparable experience; advanced degree preferred</li><li>Knowledge of Agile/SAFe/Lean methodologies</li><li>Knowledge of technical challenges and systems design, with the ability to facilitate technical discussions and drive solutions</li><li>Knowledge of the full life cycle of product development, from concept to delivery, including Test Driven Development</li><li>Experience in program delivery or project management, preferably within a technology-focused environment</li><li>Experience in leading project teams, with a track record of successful project delivery</li><li>Experience in managing multiple projects and coordinating cross-functional teams</li><li>Experience in project management software tools and techniques, such as JIRA, Confluence, or similar platforms</li><li>Experience in writing technical documentation&nbsp;</li></ul>Licenses and Certifications:<ul><li>Certification in SPC (SAFe Program Consultant), SA (SAFe Agilist), PMI-ACP (Agile Certified Practitioner), or PMP (Project Management Professional) is a plus</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Technical Project Management - US Consumer & Digital Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you will experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Enterprise Data Office (EDO) is part of the Enterprise Data Management Program, a key component of our Technology organization. It focuses on delivering data products that fuel business growth and unlock value, while shaping robust data management strategies and governance solutions. EDO delivers critical data-related initiatives that accelerate ongoing digital transformation at American Express, enhance the overall customer experience, strengthen our data strategy and practices, and drive our continued growth.American Express continues to invest in enterprise data management, and as part of the journey, we are seeking a Director to lead organizational change management and communications.&nbsp;Primary Responsibilities:<ul><li>Change Impacts and Adoption Measurement: Partner cross-functionally and Enterprise-wide to identify, assess and prioritize people, process, and technology changes due to the ongoing data management and governance transformation; define the KPIs and success metrics to measure adoption progress </li><li>Stakeholder Analysis and Engagement: Identify affected stakeholders across the Enterprise, and determine their needs from an organizational change standpoint; strategize engagement tactics to bring stakeholders along the data transformation journey </li><li>Organizational Change Strategies and Planning: Design leading practice strategies to achieve adoption objectives and regularly obtain feedback for ongoing iteration; create and implement the data organizational change roadmap while accounting for other Enterprise priorities / dependencies </li><li>Communications Strategies and Planning: Articulate the value proposition of the data transformation work underway; bring benefits of the transformation to life for Enterprise stakeholders; create a comprehensive plan in partnership with Enterprise stakeholders that outlines the right channels, audiences, and timing for delivery</li><li>Culture Change Strategies: Identify the long-term behavior and mindset shifts required to enable a culture of data stewardship and data risk management</li></ul>Minimum Qualifications:<ul><li>8+ years of experience in a leadership role focused on organizational change management and communications.</li><li>Experience in program management for cross-functional initiatives in large (e.g., Fortune 500) organizations.</li><li>Experience with stakeholder management and gaining consensus across various stakeholders.</li><li>Bachelor's Degree</li></ul>Preferred Qualifications:<ul><li>Experience gained at large US and / or global financial institutions; experience with and / or exposure to data management and governance is a plus.</li><li>Comfortable operating in an environment with ambiguity, using structure, influence, and prioritization to keep the work and team on track.</li><li>Experience managing critical and time-sensitive deliverables.</li><li>Detail oriented with a high degree of personal accountability; strong self-starter with an ability to autonomously multi-task and meet competing deadlines.</li><li>Excellent communication skills with a demonstrated ability to articulate complex concepts in a manner consumable by a broad stakeholder base, including a senior executive audience.</li><li>Proven experience building and leading diverse, geographically dispersed, high-performing teams; extensive experience and success as a leader of leaders.</li></ul>GuardianSalary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

1,043 Project Management / Professional Services Jobs