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<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: RegistrationAll Locations: 10 Gove Street – Taylor BuildingPosition Summary: As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Emergency Department Registration team, you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to register and arrive patients in the Emergency Department as well as answer phones according to the Registration department guidelines. Bilingual English/Spanish Required. Schedule: Monday - Friday, 11pm - 8:00am. Required to work holidays.Essential Duties and Responsibilities:<ul><li>Register/Arrive patients in the Emergency Department according to department guidelines.</li><li>Answer Phones.</li><li>Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.</li></ul>Qualifications and Requirements:<ul><li>HS Diploma/GED.</li><li>Minimum of 1 year customer service and/or administrative experience.</li><li>Excellent written and verbal communication, judgement and problem solving skills.</li><li>Bilingual fluency Spanish/English required.</li><li>Knowledge of medical terminology and experience working with electronic medical record technology a plus.</li><li>Proficient in Microsoft Office Suite.</li></ul>Benefits<ul><li>Medical, dental, and vision coverage.</li><li>Life and disability insurance.</li><li>401(k) retirement plan.</li><li>Tuition reimbursement.</li><li>Flexible spending and transportation accounts.</li><li>Paid holidays, vacations, sick, and personal time.</li><li>Generous staff development benefit.</li><li>Excellent malpractice coverage.</li><li>Pet insurance.</li><li>And much more.</li></ul>Pay Range$19.55 up to $29.33 based on experience NeighborHealth opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.

Coordinator, Patient Access

<h3>Job Description:</h3>Associate ActuaryThe RoleBased in Boston, the Associate Actuary is a key member of Fidelity Investment Life Insurance (FILI) Company's growing product team. The Associate Actuary will help drive FILI’s innovative approach to Pricing and Product Development. The ideal candidate must have strong knowledge of individual annuity and life insurance products and pricing experience, as well as extensive technical proficiency. The candidate will help lead research initiatives and develop analysis to assess attractiveness of adding new products to FILI’s product roadmap. Other key roles include:<ul><li>Develop models and perform analysis to support the pricing of annuity and life insurance products</li><li>Support assessment of potential reinsurance options on annuity and life insurance products</li><li>Support our continued product enhancements and pricing considerations on our Digital Term and Digital Annuity offerings</li><li>Work with the broader team and our internal distribution agency on building out product specifications</li><li>Act as a Subject Matter Expert on Fidelity insurance-related initiatives</li><li>Utilize Microsoft Excel and other tools to develop pricing and projection models to help support the business</li><li>Collaborate with diverse teams across Fidelity to support variety of ad hoc insurance related projects</li><li>Clearly communicate results both in writing and in person to senior stakeholders.</li></ul>Note: Fidelity is not providing immigration sponsorship for this positionThe Expertise and Skills You Bring<ul><li>10+ years of proven insurance experience.</li><li>Fellow of the Society of Actuaries (SOA) or experienced Associate of the Society of Actuaries</li><li>Experience with individual life insurance and annuity products. Pricing and Product Development experience is a plus</li><li>Technical skills to build new models and/or expand or enhance existing models including model development, testing, controls and documentation</li><li>Critical reading and writing skills to help adhere to extensive regulatory rules related to insurance products</li><li>Expert in Microsoft Excel and strong user of other Microsoft products</li><li>Prior experience working in Prophet or another modeling software package such as AXIS, MG-ALFA, and/or MoSes</li><li>Familiarity with Python, Visual Basic, SQL, or other programing languages is a plus</li><li>Strong communication skills, including the ability to help various stakeholders understand risks associated with insurance products and explain sophisticated topics to non-technical people at all organizational levels.</li><li>Ability to build and maintain positive relationships as you work collaboratively across teams.</li></ul>The TeamOutstanding opportunity to join a newly formed team at FILI. The growing FILI Product Team is a dynamic group that supports the development and management of new insurance products to provide value to Fidelity customers. FILI provides financial products that help Fidelity’s investors achieve lifetime financial goals. Having annuity and life insurance solutions as options is a strategic advantage for Fidelity’s Brokerage and Wealth Management business units. Our products help ensure our clients do not outlive their assets in retirement, safeguard portfolios from market volatility and protect against premature death.<h3>Certifications:</h3><h3>Category:</h3>Product ManagementFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Associate Actuary

<h3>Job Description:</h3>The Role“Note: Fidelity will not provide immigration sponsorship for this position.” As a Health &amp; Welfare Core Record Keeping Squad Leader, you blend benefits administration knowledge, leadership, and product development experience with a passion for creating customer value and delivering results. As the product owner you are the end-to-end gatekeeper of the squad mission, strategy, and tactical execution associated with delivering on strategic priorities. In an agile structure, you will partner with other Fidelity leaders to influence the broader strategic decisions, roadmaps and resource requirements, set and refine the mission, and bring together a team of chapter members to execute on specific product features and ensure respective products or services are available, stable, performant and supported when required. You will ensure alignment on the “what” and “when” work is to be performed through ongoing planning and prioritization of a product backlog. You will enable squad members to work iteratively, innovate through testing and experimentation and learn from failures while celebrating success. You are committed to developing your own expertise and knowledge to ensure you bring the latest thinking to your role.<ul><li>Providing leadership for one or a small set of squads in alignment with the overall product area strategy</li><li>Defining, refining, and communicating the squads' mission and roadmap to motivate and build team and partner support and alignment</li><li>Making decisions that can impact business results with guidance from leaders. Anticipating, discovering through ongoing interaction with, and prioritizing client / partner needs to serve as their voice and guide execution of the team</li><li>Measuring performance against established objectives and KPI’s that deliver on agreed upon business, technology, and people results</li><li>Defining, evaluating, and communicating results against acceptance criteria. Engages with stakeholders regularly to monitor and share progress.</li><li>Inspecting and evaluating progress, and removing impediments</li><li>Collaborating and coordinating with Chapter Leaders and Scrum Masters to build squad capacity and capability and enabling squad member growth, development and learning</li><li>Making informed trade-off decisions to strike the right balance between quality, cost, and timelines</li><li>Maintaining an understanding of client and market needs, preferences, and priorities</li></ul>The Expertise and Skills You Bring<ul><li>Bachelor’s degree required; Master’s degree preferred</li><li>Scrum Product Owner Certification (CSPO) and/or Certified Employee Benefit Specialist (CEBS) or similar designations are a plus</li><li>7+ years in agile, product management, technology and/or business</li><li>At least 5 years’ experience in the Health &amp; Welfare or similar benefits outsourced administration services business; </li><li>Experience designing, developing and maintaining dynamic products and solutions</li><li>Financial services and/or benefits administration experience, including familiarity with the regulatory environment, preferred</li><li>Agile experience</li><li>Jira and Jira Align experience preferred</li><li>You take a data-focused approach to understanding customer needs, translate strategic objectives into action, and prioritize to improve value delivered</li><li>You grasp sophisticated product features and break them into clear and concise stories with well-defined business value and acceptance criteria and optimally communicate these</li><li>You have a strong focus on execution and identify, communicate and remove impediments to progress</li><li>You are capable of leading, influencing, and motivating colleagues without formal authority, and have a track record of building high-performing teams</li><li>You continuously improve and encourage an agile way of working</li><li>You establish and maintain unquestioning relationships as you work collaboratively across Fidelity to deliver business outcomes and seek out the expertise of colleagues to advise on your approach</li><li>You are intellectually curious and model a culture of continuous learning, mentoring and coaching</li><li>You have or are committed to developing a balance of technology and non-technology skills in order to fully appreciate the broad needs of our customers</li><li>You possess strong business/technical knowledge related to core record keeping services related to eligibility, rate, and coverage calculations, retiree medical benefits, event and related data processing, as well as a working knowledge of regulatory items affecting Health &amp; Welfare administration. </li></ul>The Team You work in partnership with the Health &amp; Welfare administration offering and platform Product Area Leader, other Squad Leaders, Scrum Master, and Chapter Leaders aligned to your squad. By demonstrating and promoting Fidelity and agile leadership behaviors, you sustain and evolve our innovative agile culture. You will work within a large and evolving product offering, development, and support program, including numerous interdependent Agile squads.<h3>Certifications:</h3><h3>Category:</h3>Product ManagementFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Health & Welfare Recordkeeping Squad Leader-  - Retiree Medical

Great opportunity exists for a Residential Rehabilitation Coordinator in our Mental Health Residential Program in&nbsp;Quincy.&nbsp; In this program, adults with mental illness share a home in the community.&nbsp; Our residential staff supports them to reach their goals by teaching them daily living skills to move them toward independence, assist in management of their psychiatric symptoms, ensure their physical health, and improve their quality of life!Join our&nbsp;dedicated team&nbsp;and play an essential role in enabling&nbsp;adults with mental illness&nbsp;to live as actively and independently as possible!!Responsibilities:<ul><li>Advocate for client caseload</li><li>Develop, implement, and monitor treatment plans</li><li>Oversee medication management</li><li>Fiscal management of funds</li><li>Primary liaison for service providers, family, and guardians</li><li>Use of an electronic health record system for client notes</li></ul>&nbsp;&nbsp;We offer a competitive salary and a great benefit package!<ul><li>Tuition remission program - 100% tuition for undergraduate coursework in a&nbsp;Massachusetts State College or University</li><li>Health/dental insurance</li><li>Generous paid time off</li><li>Various opportunities for career advancement</li><li>Commitment to provide quality training to our staff</li><li>Group discounts on cell phones, movie tickets and various club memberships</li><li>Company contributions to retirement plan</li><li>Company paid life insurance</li><li>Opportunities to attend in-service trainings and more…</li></ul> <h4>Required Skills</h4><ul><li>Excellent communication and writing skills</li><li>Time management and ability to organize multiple priorities</li><li>Ability to remain calm and de-escalate stressful situations</li><li>Good judgment and ability to problem solve</li><li>Dependability and flexibility</li><li>Ability to promote a teamwork environment and serve as a role model to other staff</li><li>Ability to form therapeutic relationships with challenging clients</li><li>Computer proficiency and ability to learn to use an electronic health record system</li><li>Must have a valid driver’s license, safe driving record, and access to a personal vehicle</li></ul> <h4>Required Experience</h4><ul><li>Minimum of one year Human Services experience and working knowledge of community based treatment, funding sources, and treatment regulations</li><li>BA/BS in Psychology or related field preferred</li><li>CPR/FA and MAP certifications will be required</li></ul>Aspire Health Alliance is committed to and passionate about diversity, equity, and inclusion. &nbsp;We celebrate, support and promote diversity of thought, culture, and backgrounds.&nbsp; As an employer committed to equal opportunity, we base all employment decisions on each individual’s capabilities and qualifications, without regard to race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetics, or any other protected characteristic.&nbsp; Aspire Health Alliance strives to fully reflect the clients and communities we serve and believes that a diversity of interests and cultures leads to a stronger and more innovative organization.

Aspire Health Alliance

Residential Coordinator, $19.50, Randolph, Tues- Sat (mix of 9-5 & 11-7), $1500 Bonus

<h3>Job Description:</h3>Are you considering a career where you can help clients with their finances and plan for their future but not sure where to start?Whether you are finishing your schooling or thinking about changing careers, Fidelity’s Licensing Accelerator Program provides you the opportunity to learn more about the industry and the culture at Fidelity, all while preparing you to sit for the SIE® Exam which is the first step in earning your Series 7 and helping clients achieve their financial goals. The SIE® is an introductory-level exam covers fundamental investment concepts for working in the industry, including types of basic financial products, risk association and regulatory guidelines.Our Licensing Accelerator Program allows you to explore joining the financial services field and jumpstart your career in the industry, all while being supported by a network of Fidelity leaders and resources. If accepted into Fidelity’s LAP program, you will not be employed with Fidelity and you will not perform any work for Fidelity.What to expect…As a Fidelity Licensing Accelerator Program participant, you’ll be given the opportunity to prepare and sit for the SIE® exam as we invest in you<ul><li>Fidelity will pay for the study materials and exam fee for you to sit for the Securities Industry Essentials® Exam.</li><li>You will experience opportunities for engagement at various key milestones throughout the program and have access to a personalized portal for study software and Fidelity resources.</li><li>Throughout the program, you’ll have the ability to learn more about career opportunities at Fidelity, hear directly from associates and leaders, and see the culture from within.</li><li>Upon successful completion of the program, our skilled recruiters will partner with you on applying to our full-time Customer Relationship Advocate role where you can complete the Series 7 and other licenses and begin your career journey with Fidelity.</li></ul>Advantages of Fidelity’s LAP journey…You are learning. An informative and flexible learning environment that encourages questions, with access to study materials and tips from Fidelity’s licensing partners.You can explore. Experience Fidelity and learn what a career at Fidelity looks like through tours of our regional and/or investor centers, discover what career vitality looks like at Fidelity and what opportunities might be right for you!You get exposure. Understand what our culture is like and the impact we have in our communities and regions.You are growing. From week one in the program, receive the support and structure to help you prepare for the SIE® exam &amp; explore a future at Fidelity.Our LAP program allows you to explore joining the financial services field and jumpstart your career in the industry. If accepted into Fidelity’s Licensing Accelerator program, you will not be employed with Fidelity and you will not perform any work for Fidelity. The program will provide you with resources to study for and take the SIE® while also allowing you to learn more about what a future career with Fidelity will look like if you elect to pursue one. Note: Any application for full time licensed employment will not be considered until completion of the program.<h3>Certifications:</h3><h3>Category:</h3>Customer ServiceFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Fidelity’s Licensing Accelerator Program (SIE®) - Smithfield, RI

<h3>Job Description:</h3>The RoleFidelity Capital Markets (FCM) is seeking an associate to join the Workflow Solutions Team within Order Flow Management. In this role, you will help to provide end-to-end workflow and trading solutions across our diverse customers and channel partners and help develop and improve FCM’s execution oversight! You will use an iterative approach in partnering with Technology, Finance, Regulatory Reporting and others to improve processes and data associated with the execution of various asset classes by trading partners. As a critical part of agile product development, you will work closely with internal channel business partners, data scientists, technologists, and operations staff to continuously refine the workflows, controls, validation, and payments process.<ul><li>Apply a hypothesis driven approach to analyze and synthesize insights that will guide ongoing design and development of FCM’s workflows, controls, validation, and payments process.</li><li>Understand the regulatory and risk environments, and optimally integrate them into your decision-making process</li><li>Communicate progress, risks, and countermeasures effectively within the team and more broadly to key team members</li></ul>The Expertise and Skills You Bring:<ul><li>Bachelor’s degree</li><li>Strong analytical problem-solving background</li><li>Agile product management experience preferred</li><li>Knowledge of equity financial markets and trading processes preferred</li><li>Series 7 and 63 licenses required within 6 months of hire</li><li>Standout colleague with a positive attitude and an interest in crafting innovative equity trading solutions</li><li>Strong verbal and written communication skills</li><li>Outstanding attention to detail</li><li>Ability to understand the technical and operational components and workflows associated with FCM’s equity trading products</li><li>Ability to liaise with multiple departments (legal, risk, compliance, operations, technology, business partners) to build solutions for our customers</li><li>Strong interpersonal, time management, and prioritization skills with the ability to build and cultivate external relationships with trading partners</li><li>Proven ability to communicate and demonstrate the value of workflow decisions to business and technology partners through both quantitative and qualitative rationale</li><li>Self-starter who accepts pace over perfection and enjoys working in a fast-paced, demanding environment</li></ul>The Team:FCM’s Equity’s Workflow Solutions team defines and brings to market the innovative equity trading products and solutions that our customers need. ​<ul><li>Note: Fidelity will not provide immigration sponsorship for this position </li></ul><h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA<h3>Category:</h3>Product ManagementFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Director, Equity Workflow Solutions

<h3>Job Description:</h3>Director – FIA Product Management Fidelity Insurance Agency (FIA) is looking for a Director of FIA Product Management to help drive the end-to-end experience across the broader Wealth Solutions organization. Join a diverse team that builds, promotes, and supports outstanding annuity, life and hybrid long term care products.The Role<ul><li>Define and deliver on the FIA value proposition for the products you lead.</li><li>Build compelling and effective positioning of these products in the overall financial planning process to help Fidelity clients learn more about how our solutions can help address their financial goals.</li><li>Partner externally with FIN carrier partners and internally with our Actuarial, Field Support (sales), and Training functions as well as our Client Communications team to position and deliver high value financial solutions.</li><li>The Product Manager will also have a strong understanding of demographic and industry trends as well as the FIN carrier partners.</li><li>Strong project management and organizational skills</li><li>Present and make recommendations to FIA senior leadership on a periodic basis.</li></ul>The Expertise and Skills You Bring <ul><li>Bachelor’s degree required.</li><li>10+ years of strategic and tactical product management (Financial Services experience strongly preferred).</li><li>FINRA Series 6 license required – can obtain within 90 days.</li><li>Knowledge of general investment concepts, taxes, retirement planning, annuities, and insurance.</li><li>Experience working in an agile environment a plus.</li><li>Approximately 15% travel required</li><li>Decision-making using data, both in day-to-day management and in making strategic trade-offs</li><li>Proven expertise with cross functional collaboration to achieve the best results.</li><li>Experience with resource planning and allocation within and across organizations.</li><li>Strong leadership skills – You must be passionate about your products and lead change through influencing skills all levels of the organization.</li><li>Strong communication skills, including the ability to explain complex topics to all organizational levels.</li></ul>The TeamFidelity Insurance Agency distributes financial products that help Fidelity’s investors achieve lifetime financial goals. Having annuity and life insurance solutions as options is a strategic advantage for Fidelity’s Wealth Services organization. Life insurance and annuity products help ensure our clients do not outlive their assets in retirement, safeguard one’s portfolio from market volatility and protect against premature death and unforeseen long-term care costs.Note: Fidelity will not provide immigration sponsorship for this position.<h3>Certifications:</h3><h3>Category:</h3>Product ManagementFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Director – FIA Product Management (Annuity)

<h3>Job Description:</h3>The RoleAs Digital Solutions analysts, we partner with business sponsors, co-lead key initiatives, and translate customer and business needs into tangible solutions that deliver value across Fidelity’s core digital experiences.As a Principal Analyst, you will:<ul><li>Collaborate with and build relationships across multi-functional teams, including analytics, artificial intelligence, technology, product, and marketing teams, to ensure successful delivery of new initiatives and continuous measurement of outcomes.</li><li>Support delivering initiatives, including AI/ML models, to personalize customer experiences on mobile and web platforms. Ensure these experiences are meaningful, reliable, and tailored to the unique needs of each customer, improving their overall financial wellness and interactions.</li><li>Foster an environment of data-driven decision making and innovation through analyzing customer data and interactions to identify patterns, trends, and insights to address customer problems and opportunities.</li><li>Encourage creativity and inventiveness to develop innovative solutions that captivate and delight our customers.</li><li>Stay updated with industry trends in customer experience and personalization.</li></ul>Expertise and Skills<ul><li>Bachelor’s degree or equivalent in computer science, data science, mathematics, or a similar field.</li><li>Experience working with related teams, preferably within the financial services industry.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Ability to communicate and collaborate effectively across multiple teams and partners to clearly articulate requirements, facilitate discussions, manage expectations, and ensure alignment.</li><li>Ability to break down complex problems into manageable components, synthesizing data-driven insights into clear insights to drive informed decision-making.</li><li>Exposure to artificial intelligence / machine learning techniques is a plus.</li></ul>The TeamAs Digital Solutions chapter members, we are passionate about bringing together people, process, and technology to serve our growing customer base. We share a set of core product management and analytical skills, along with differentiated skills that are suited to the products in which we are aligned.This role is aligned to the Personalization product squad, which provides strategy, enablement and expertise to deliver consistent and personalized experiences that optimize the value of our platforms. This role will be responsible for supporting the development and enablement of new personalization initiatives, including enabling customer segments, targeting rules, and artificial intelligence models, to deliver captivating and meaningful customer experiences that improve business and client outcomes across our channels.As a member of our team, you will be part of a dynamic community of product professionals. You will receive ongoing coaching, training, and development opportunities to enhance your skills and expand our impact.Note: Fidelity will not provide immigration sponsorship for this position.<h3>Certifications:</h3><h3>Category:</h3>Business Analytics and InsightsFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Principal Business Analyst, Digital Solutions (Personalization)

<h3>Job Description:</h3>The Role Join our team of Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity’s valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more! What to expect… As a new CRA, you’ll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones: 1. Licensing Preparation In the first months, you’ll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE®, Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we’re here to support you every step of the way! <a href="http://www.finra.org/registration-exams-ce/qualification-exams" target="_blank">(Learn More) </a> 2. Skill Development In the following months, you’ll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network. 3. Proficiency As you gain confidence and proficiency in serving customers, you’ll explore new career paths through job shadowing and our career center.The Expertise and Skills You Bring<ul><li>Aptitude and dedication to complete the FINRA SIE ®, Series 7 Top Off and Series 63 exams through our industry-leading licensing program.</li><li>Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.</li><li>A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient. </li><li>Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions.</li><li> A desire for growth and a mindset that generates long term success through adaptability and personal accountability.</li><li>Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution.</li><li>Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.</li></ul>Note: Fidelity is not providing immigration sponsorship for this position The TeamOur Greatest Asset is Our People We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community.Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, and Wellness Program. <a href="http://jobs.fidelity.com/media/30wgvbqc/tpbs-cra-02-25-den-mmk-nc-slc-smt-wlk-2025.pdf" target="_blank">(Learn More)</a> <h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA<h3>Category:</h3>Customer Service, SalesFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Customer Relationship Advocate Career Development Experience- Smithfield, RI

<h3>Job Description:</h3>Business Consultant &amp; Transformation Senior Manager In this role you will be an individual contributor supporting cross-functional operating model transformation by analyzing and driving improvements across people, process, technology, and governance. You will regularly collaborate with business leaders at all levels and their teams to analyze and assess processes and design, develop, and deploy solutions.The Expertise You HaveSuccessful candidates will be able to demonstrate a proven track record of:<ul><li>Business problem validation</li><li>Conducting process and data analysis including cost benefit analysis, modeling, process mapping, and data flows</li><li>Designing, redesigning, and improving business processes using six sigma, lean, agile, and quality management methodologies</li><li>Leading projects and delivering solutions autonomously</li></ul>The Skills You Bring<ul><li>5+ years’ experience delivering quantifiable value via operations transformation in large organizations</li><li>Passion for improving all aspects of our business</li><li>Problem-solving that is underpinned by a keen understanding of objectives, an innovative spirit, and practicality</li><li>Ability to synthesize requirements for user experiences, business capabilities, and technology enablers</li><li>Curiosity to explore root causes of ambiguous business situations through supportive interviews, analytic research, and investigation</li><li>Communication that is clear and concise verbally and is impactful and easy to consume in written and visual form</li><li>Skilled facilitation of large working sessions of cross-functional team members</li><li>Accountability for outcomes that are often achieved through partnerships and influence of peers and leaders</li><li>Adaptability to evolving and sometimes ambiguous business challenges</li><li>Effective at navigating complexity and creating focus on what truly matters</li></ul>Note: Fidelity will not provide immigration sponsorship for this position.The TeamFidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees.Performance Delivery is a center of excellence, serving as an internal consultancy to aid business leaders with crafting strategy and steering the development and deployment of leading practices and solutions within Fidelity’s Workplace Investing’s (WI) Sales, Service, and Operations. We deliver value across a broad portfolio of cost and revenue improvement while focusing on risk reduction, quality improvement, customer satisfaction, associate experience, and strategic enablement. Every associate has a meaningful role adding to the team’s bench strength, standard practices, and career development. And they have fun doing it!<h3>Certifications:</h3><h3>Category:</h3>Consulting SupportFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

112 Project Management / Professional Services Jobs in Walpole, MA, USA