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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. Within GCS, the Corporate Card products team designs and operates the corporate-liability Card products that are offered to medium, large and global businesses.&nbsp;The Director of Corporate Cashback Card Product Managementwill lead end-to-end product strategy and execution for the Corporate Cashback Cards, and the continued elevation of the visibility of these products and their role in the portfolio. Grounded in the needs of the varied design personas that use Corporate Cards – which include business owners, procurement personnel, administrators, and individual employees – the Director will set the value prop and forward-looking vision for cashback Cards, and direct all workstreams related to P&amp;L analysis, benefit design, new feature launches, and measurement. This leader will work in close partnership with a peer Director of Corporate Membership Rewards Card Product Management, ensuring a cohesive product line and efficiency in managing shared benefits and features. As these portfolios continue to evolve and differentiate, the Director of Corporate Cashback will expand this product offering into a more visible part of the product line, using design levers such as form factor, digital experience, and cashback value.The Director of Corporate Cashback Card Products will:<ul><li>Lead a high-performing team of colleagues&nbsp;</li></ul><ul><li>Own the strategic vision and priorities for Corporate Cashback Cards, including card design, benefits, earn rate, redemption, Card management digital experience, servicing, and more</li><li>Work in close partnership with other leaders in Card Product, as well as New Product Development, Finance, Pricing, Marketing, and Field</li><li>Serve as the point person and primary liaison to Pricing, ensuring clarity of strategy between cashback value embedded on Cards and the incentive value available via Pricing contracts</li><li>As Card portfolio refreshes are required, conduct client and prospect research, survey the competitive landscape, and gather any inputs necessary to identify and formalize value proposition updates</li><li>Use visual communications present the strategic/business rationale for Card updates, and bring others along to build momentum and alignment</li><li>Submit new initiatives related to Corporate Cashback Cards for investment planning, working with New Product Development to capture feature requirements, Finance on Cost Benefit Analysis, and leading submission</li><li>Serve as the Product point person for Servicing and Field questions Cashback Cards, and own issue resolution, ops governance, and risk managementQualifications:</li><li>Proven people leader with ability to crystallize goals for direct reports, and inspire teamwork</li><li>Flexible, creative problem-solver who puts structure around complex issues; able to take new ideas from strategy to a concrete proposal, with cogent evidence that builds alignment and momentum behind an argument; top notch visual communication and storytelling to ensure clear communication</li><li>Customer-first mentality with previous experience in Card or financial product management</li><li>P&amp;L mastery and financial acumen – an eye for performance trends in the product portfolio, and practices that will boost portfolio health</li><li>Keeps an active pulse-check on the competitive landscape to identify what draws customers to certain elements of the value prop, and optimize for these through marketing and product design</li><li>Facility for stakeholder management; ability to communicate solutions, new ideas, or recommended fixes to varied group of stakeholders and gain buy-in at all levels of seniority</li><li>Proactive and positive attitude, dedication to building team culture of learning, growth, and development</li></ul>Salary Range: $145,000.00 to $230,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.&nbsp;

American Express

Director, Corporate Cashback Card Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the AENB COO Office’s Strategic Planning, Control Management, Program Management and Governance functions.The&nbsp;Enterprise Control Management (ECM) team within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line Global Risk &amp; Compliance (GRC) teams.How will you make an impact in this role?The Director of Governance &amp; Initiatives will work with the VP of Governance &amp; Initiatives and across the ECM team in support of the strategy and execution of project managing ECM initiatives and related coordination of change management activities (communications, plans to socialize and vet, solicit feedback and drive collaboration across function and businesses, including control management and second line of defense).&nbsp;Responsibilities Include:<ul><li>Lead and manage ECM initiatives as assigned by the VP of Governance &amp; Initiatives including project management of all ECM deliverables, ownership of cohesive and coordinated change management across ECM initiatives and integration with related initiatives across second line of defense and first line of defense.</li><li>Partner across the ECM team and with ECM's Learning &amp; Communications pillar to coordinate and drive robust change management activities including communications, obtaining buy-in, receiving inputs and removing roadblocks, as relevant.</li><li>Create material for regular and ad hoc updates and presentations to Executive Committee and other governing bodies and senior stakeholders.</li><li>Be a thought leader with a proactive mindset. Align stakeholders across functional and business areas as needed, assess risks, escalate and devise mitigation strategies, think through interdependencies, drive collaboration in support of initiatives and risk management uplift.</li><li>Support and collaborate with ECM Governance, which includes activities such as Control Management Lead Forums, Collaboration Groups, and Control Management Town Halls and related work to drive consistency, create community, and share best practices across the broader Control Management organization.</li><li>Support oversight of ECM owned governing documents including but not limited to: procedures, templates, job aids, and reference guides.</li></ul>Minimum Qualifications:<ul><li>6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities.</li><li>Excellent project management, communication, and interpersonal skills, with successful experience in leading and teaching others these skills.</li><li>Proven record of successfully leading and implementing complex, large-scale, cross-functional initiatives.</li></ul>Preferred Qualifications:<ul><li>Strong consultative and collaborative skills to partner with business leaders to devise solutions to complex business challenges and persevere through conflict that comes with change.</li><li>Strong relationship/interpersonal skills with ability to build trust, followership, and develop productive relationships across stakeholders including business, second line of defense, and audit partners, including but not limited to challenging the status quo.</li><li>Knowledge of regulatory changes and industry best practices, leading regulatory engagement and providing oversight of processes to monitor, evaluate and integrate regulatory changes into operational risk framework and trainings.</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.</li><li>Demonstrated history and ability to manage teams and stakeholders, spread over geographies and with varying backgrounds.</li><li>Experience helping to drive transformational change across a large-scale organization.</li><li>Demonstrate core leadership abilities, which include setting the agenda for the team and enterprise, bringing others along by fostering collaboration and promoting diversity and inclusion, and doing it the right way through clear, candid, and courageous communication.</li></ul>GUARDIANSalary Range: $130,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Director - Enterprise Control Management, Governance & Initiatives

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the AENB COO Office’s Strategic Planning, Control Management, Program Management and Governance functions.The&nbsp;Enterprise Control Management team within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line Global Risk &amp; Compliance (GRC) teams.How will you make an impact in this role?This Senior Manager of Regulatory &amp; Audit Exam Management will be part of the team responsible for ECM’s engagement with, response to, and deliverables to regulators, internal audit and second line of defense inquiries and exams.Successful execution of these responsibilities will help to strengthen ECM’s risk and control environment. The Regulatory &amp; Audit Exam team will support ECM’s internal and external exams and audits, ensure timely closure of findings, with an auditor and regulator mindset.The team will be responsible for the efficiency and effectiveness of ECM’s exam management process.&nbsp;&nbsp;Responsibilities Include:<ul><li>Support coordination with ECM and across key stakeholders - of audits, second line testing, and regulatory examinations and ensure all requests are addressed in a timely manner with inputs from all related stakeholders.</li><li>Build and maintain strong relationships with key stakeholders and business partners.</li><li>Track resolution of requests and ensure that significant risks and issues are appropriate and escalated in a timely manner.</li><li>Develop and maintain processes to ensure consistent, accurate and efficient exam responses across the business unit.</li><li>Comply with enterprise policies with regard to audit, second line and regulator engagement.</li><li>Help prepare and present materials to AENB leadership and stakeholders regarding audit and regulatory work.</li><li>Challenge and advise action owners on risk management remediation efforts with a audit and regulatory perspective.</li><li>Act as resource and advisor for 1LOD teams on cross business unit’s exams, where appropriate.&nbsp;</li></ul>Minimum Qualifications:<ul><li>4+ years in a financial risk management function (e.g., audit, compliance, operations, credit).</li><li>Understanding of operational risk management frameworks and requirements.</li><li>Exceptional project management skills, including the ability to clearly advise on progress, roadblocks, and successfully drive project progress, with a track record of developing end-to-end risk management processes.</li></ul>Preferred Qualifications:<ul><li>Experience as an internal or external auditor or regulatory examiner.</li><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.</li><li>Outstanding analytical, problem-solving, written, and oral communication skills with a strong attention to detail.</li><li>Highly motivated self-starter with exceptional business writing skills.</li><li>Strong communicator who can effectively influence, multitask, and prioritize as business needs evolve with a high degree of comfort.</li><li>Ability to build strong relationships with all band levels and work effectively in a collaborative, multi-cultural, team environment.</li><li>Ability to prioritize multiple work streams under time constraints, respond quickly, manage deadlines, and manage changing priorities in a dynamic and very demanding environment while leading with limited direct authority.</li><li>Anticipate needs and act proactively.</li><li>Impeccable integrity with the ability to handle sensitive information and maintain confidentiality.</li><li>Experience supporting risk exam management processes preferred.</li><li>High degree of familiarity with Sharepoint, Powerpoint, Word and Excel.</li></ul>GUARDIANSalary Range: $80,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager - Enterprise Control Management, Regulatory & Audit Exam Management

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Business Unit/Role Specific Info:The Global Risk &amp; Compliance Organization (“GRC”) independently oversee the company’s risk-taking and risk management activities, including the comprehensive identification, management, and mitigation of risks within the Company’s risk appetite. GRC ensures the company operates in a safe, sound and fully compliant manner within all applicable regulatory expectations. We create and maintain the overall risk management framework while ensuring legal and regulatory compliance.We are passionate about our commitment to drive the company’s goals of growth and progress by creating a culture of awareness and proactivity around regulatory matters, and by partnering closely with business units across the enterprise to ensure we deliver maximum value to our shareholders and our customers efficiently and effectively.How will you make an impact in this role?We are seeking a highly motivated and detail-oriented colleague to lead our ERM Governance, Reporting and Independent Review team in the second line of defense aligned with our business units. The leader will play a critical role in supporting the Business Unit Chief Risk Officer (CRO) and the broader risk management framework. This position requires a deep understanding of financial products, business operations, and risk management principles, with a strong ability to translate complex risk concepts into actionable insights and credible challenge for the business units and their first line risk management SMEs. The successful candidate will be a proactive, analytical, and collaborative individual who can effectively partner with various stakeholders across the organization and lead and develop a team of highly motivated individuals.Key Responsibilities:Risk Identification &amp; Assessment:<ul><li>Proactively identify, assess, monitor, and report on key risks inherent in the business unit's activities, including credit risk, market risk, operational risk, compliance risk, strategic risk, and reputational risk</li><li>Provide independent review and challenge to the business unit’s risk ID and assessment process and outcomes to ensure completeness and accuracy and the effective identification of the business unit’s material, top and emerging risks</li></ul>Monitoring, Reporting and Communication:<ul><li>Analyze risk data across the business unit and identify key risk indicators (KRIs) to monitor key risks trends and enable the reporting and oversight related to the business unit</li><li>Prepare comprehensive and clear risk reports for the business unit CRO, business unit leadership, and relevant risk committees</li><li>Effectively communicate complex risk issues to both technical and non-technical audiences</li><li>Leverage data visualization tools and reporting automation solutions where appropriate to enhance the efficiency and accuracy of risk reporting processes.</li></ul>Risk Governance and Independent Review:<ul><li>Develop and maintain a comprehensive understanding of the business unit's products, services, processes, and systems to effectively challenge how the business unit identifies and manages the associated risks</li><li>Provide oversight on the business unit’s implementation of enterprise-wide frameworks including but not limited to risk appetite, concentration risks, risk governance framework, etc. and provide effective challenge as necessary</li><li>Support the business unit CRO in establishing the minimum requirements and agenda topics for the business unit risk committees and validate execution</li></ul>Minimum Qualifications:<ul><li>Master's degree in risk management, business administration, communications, public relations, or a related field.</li><li>5+ years of experience in risk management functions.</li><li>Knowledge of risk management frameworks, regulatory landscape, and methodologies.</li></ul>Qualifications:4-5 years of hands-on programming experience meaningful to the assigned Technology Platform in a professional environment and/or comparable experience such as:<ul><li>Advanced hands-on experience with application solution architecture design and end-to-end software development of complex distributed (multi-tiered) systems</li><li>Prior experience in multiple IT disciplines with a confirmed understanding of architectural concepts (business, data, technical and solution) and track record of implementation</li><li>Extensive experience using a systems analysis and design methodology that is applicable to an agile product environment</li><li>Bachelor’s Degree in computer science, engineering, information systems or related field required; advanced degree preferred</li><li>Prior hands-on experience with one or more core technology stack components within the assigned portfolio, such as relevant frameworks and/or programming languages</li><li>Advanced to authoritative level knowledge and understanding of solution architecture, complex application systems design and platform integration via modern approaches (i.e. RESTful APIs, event-driven layered Architecture, Message brokers )</li><li>Experience integrating with core banking systems, payment gateways, fraud/risk platforms, and external bank rails.</li><li>Proven understanding of relevant supporting architecture domains required to align and deliver solutions (business, information, application, technical, etc.)&nbsp;</li><li>Ability to perform system design reviews to ensure selection of appropriate technology, efficient use of resources, and alignment to strategic platform roadmaps</li><li>Channel-specific solution architecture skills as required by the assigned platform, such as web, mobile, voice or interactive media</li><li>Advanced skills with Open Source components, frameworks and complex systems integration</li><li>Full understanding of Service Oriented Architecture design principles, execution patterns and performance optimization techniques</li><li>Able to participate in the prevention, diagnosis, and resolution of system outages as a leader in the underlying architecture</li><li>Experienced level understanding of relevant SDLC methodologies, practices and compliance policies/procedures</li><li>Deep business capability domain knowledge relative to the assigned portfolio</li><li>Able to acquire results with an emphasis on reducing cycle time and growing the speed to market of new products&nbsp;</li><li>Excellent interpersonal skills (verbal and written), as well as effective consultative and influential leadership skills</li><li>Well versed in current industry best practices regarding solution delivery disciplines&nbsp;</li><li>Strong business insight with the ability to identify key issues and their impact in a broad business context&nbsp;</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of this position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director-Risk Management - GMNS Governance, Reporting, and Independent Review

ABOUT THE CAMPAIGN FINANCE BOARD The New York City Campaign Finance Board manages New York City’s small donor democracy program and educates and engages voters via NYC Votes. The CFB has enjoyed a tremendous arc of progress over its 30-year history, and our updated flagship small donor democracy program is the centerpiece of this progress. We eliminate barriers to participation by providing access to the resources New Yorkers need to vote or run for office and amplify the voices of small donors with New York City’s small donor democracy program. We are dedicated to making New York City’s local democracy more open, transparent, and equitable. You would be working with a team that is mission-driven and committed to continuous improvement. ABOUT THE DEPARTMENT Records, Data, and Information is a unit that performs all phases of data and documentation intake into our internal applications, including the release and reconciliation of candidate financial disclosure submissions, amendments, and audit responses. We perform data entry for all incoming candidates related to information and provide quality control of the data. We also perform all phases of records intake and scanning/importing – both electronic and paper-based documentation that supports our agency’s auditing and enforcement mandates. We are responsible for identifying, compiling, analyzing, and redacting responsive records for Freedom of Information Law (FOIL) requests and saving the responsive records in an online accessible filing system for internal review and external production. Records, Data, and Information is also responsible for the agency’s records retention policies and procedures for both onsite paper and electronic records. We maintain administrative and archival records, including all mailings sent by CFB staff. We also manage onsite and offsite records, sending and retrieving files from the agency’s offsite storage facility while maintaining inventories for both records. JOB DESCRIPTION Responsibilities for this position focus on the records management work of the agency supporting the Assistant Records Management Officer by: - Organizing the Records Center which require the lifting and carrying of boxes while helping to inventory all records and information. - Performing work involving records inventory and retrieval. - Scanning and indexing agency records for on-site, off-site, and archival purposes. - Documenting the storage and disposal of outdated materials in an archival library or records management system. - Submitting and retrieving records from off-site storage in preparation for archival/disposal purposes in accordance with City &amp; State regulations. ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES &amp; OTHER BEHAVIORS (KSAOs) We're seeking individuals eager to make an impact, even if they don't tick every box on our job description. We believe in the power of diverse perspectives and the unique blend of lived experiences, non-traditional education pathways, practical know-how, and a variety of skills and abilities that each candidate brings to the table. If you're ready to learn and grow with us, we encourage you to apply and be part of our dynamic team. Knowledge - Understanding of regulatory requirements and standards for records management - Familiarity with filing systems (both physical and digital) - Familiarity with document lifecycle management Skills - Creativity and innovation skills - Critical thinking and problem-solving skills - Time-management skills - Organizational skills such as maintaining and organizing records efficiently - Great interpersonal and communication skills Abilities - Interpersonal and cross-cultural awareness and understanding, including ability to build collaborative relationships with sensitivity to diversity/inclusion. - Team player - Applying technical expertise - Detail-oriented - Drive for results - Continuous learning and knowledge sharing Other - Understanding of data protection and privacy laws - General office tasks such as filing, photocopying, and scanning. PREFERRED QUALIFICATIONS - Proficiency in file organization and management - Knowledge of records management principles and practices - Familiarity with information governance and compliance management - Ability to work effectively with both physical and digital records __________________________________________________________________________________________________________ MINIMUM QUALIFICATIONS A bachelor’s degree from an accredited college including or supplemented by at least twelve-semester credits (or the equivalent of twelve-semester credits) in accounting, auditing, business or public administration, computer science, economics, finance, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related area of study and one year of satisfactory full-time experience in accounting, auditing (including compliance or investigative auditing), business or public administration, business analysis, computer science, database administration, economics, finance, fiscal or economic management or research, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related field; or A four-year high school diploma or its educational equivalent and five years of experience as described in “1” above; or Education and/or experience equivalent to “1” above. __________________________________________________________________________________________________________ TO APPLY All applicants must apply through NYC Government Jobs | Explore Careers | City of New York - Please search and apply to the job ID number listed above. - Resume and cover letter are required for consideration. - Note that only applicants under consideration will be contacted. For more information on careers with the NYC Campaign Finance Board visit our website at <a href="https://www.nyccfb.info/" target="_blank">https://www.nyccfb.info/</a> to access the full listing of job opportunities and to learn more about our agency. __________________________________________________________________________________________________ ADDITIONAL INFORMATION - The City of New York provides generous medical benefits (including dental and vision through respective unions or funds), retirement, tuition reimbursement, and additional ancillary benefits. CFB offers a flexible and hybrid work schedule, opportunities for career development, learning &amp; development (leadership training and coaching), wellness programs, and much more! As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF. The CFB is an equal opportunity employer firmly committed to diversity. All individuals are encouraged to apply. If you anticipate needing any type of reasonable accommodation to apply for an employment opportunity, please contact <a href="mailto:access@nyccfb.info" target="_blank">access@nyccfb.info</a> or (212) 409-1800. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. ANALYST CFB AL 1 ONLY - 06601<h4>Minimum Qualifications</h4>1. A baccalaureate degree from an accredited college including or supplemented by at least 12 credits in one or more areas relevant to the duties described above, and one year of satisfactory full-time experience relevant to the duties described above; or 2. A four-year high school diploma or its educational equivalent and five years of experience as described in "1" above; or 3. Education and/or experience equivalent to "1" above.<h4>Public Service Loan Forgiveness</h4> As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at <a href="https://studentaid.gov/pslf/" target="_blank">https://studentaid.gov/pslf/</a>. <h4>Residency Requirement</h4> New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. <h4>Additional Information</h4>The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

New York City Campaign Finance Board

Records Management Coordinator

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology. The Director of Configuration Management (SACM) is the Process Owner for the Service Asset and Configuration Management process. The role is responsible for ensuring the CMDB meets its goals in terms of scope, accuracy, and useability to provide support to the ITSM processes and benefit to the organization. The role provides technical and strategic direction for the area, and day-to-day direction to a team of SACM Specialists. The position requires working with stakeholders, infrastructure support teams, management, architecture, application support teams and other areas throughout the organization in support of the goals of the CMDB, as these areas are often providers and well as consumers of CMDB data. Close interaction with the Management &amp; Budget team (that own asset management) and the Event Management team are required as these areas have strong interdependencies with SACM. Responsibilities will include: -Manage day-to-day operational aspects of the Service Asset Configuration Management team (includes data governance, data validation, task approval, working with the CI Custodians); -Directly manage staff responsible for SACM; -Define and drive strategic direction to progress CMDB quality and process efficiencies; -Work with stakeholders to gather and document new requirements; -Work with the architecture and development areas on new SACM requirements. Test, approve, and demo functional changes to stakeholders; -Institute policies and procedures concerning services, methods, standards, and scope for providing services; -Publish CMDB Governance metrics, and establish CMDB data remediation processes: work with support teams, partners, and stakeholders to ensure CMDB quality; -Implement, configure, and maintain all CMDB processes, work instructions and activities in compliance with the information technology infrastructure library (ITIL) framework; -Ensure support documentation exists for the CMDB. Ensures internal processes, procedures, tools, data definitions are documented, maintained with accuracy, and are adhered to in day-to-day operations; -Assist in defining and registering of configuration items (CIs); the appropriate level of attributes, and relationships required to support IT Service Management (ITSM) processes; -Establish CMDB Data governance processes of measurement and remediation; -Reconcile CMDB data when exceptions are noted between CMDB, discovery information, and other authoritative production data repositories; -Support the design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data; -Ensure that changes to the Configuration and Asset Management methods and processes are properly approved and communicated to staff before being implemented; -Oversee special projects and initiatives as assigned. HOURS/SHIFT Day - Due to the necessary technical duties of this position in a 24/7 operation, the candidate may be required to work various shifts such as weekends and/or nights/evenings. WORK LOCATION Brooklyn, NY TO APPLY Special Note: Taking and passing civil service exams are necessary to maintain employment with the City of New York. Please check the Department of Citywide Administrative Services (DCAS) website (<a href="http://www.nyc.gov/html/dcas/html/work/exam_monthly.shtml" target="_blank">http://www.nyc.gov/html/dcas/html/work/exam_monthly.shtml</a>) for important exam filing information. Please ensure that you are either a permanent employee in the civil service title listed on this posting, or, that you file for the examination when there is an open filing period. For more information regarding the civil service process, please visit the DCAS website at: <a href="http://www.nyc.gov/html/dcas/html/work/work.shtml" target="_blank">http://www.nyc.gov/html/dcas/html/work/work.shtml</a> * Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration Please go to <a href="http://www.cityjobs/jobs/search" target="_blank">www.cityjobs/jobs/search</a> and search for Job ID # 731803 SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a program. OTI participates in E-Verify TELECOMMUNICATIONS MANAGER (NO - 8298A<h4>Minimum Qualifications</h4>1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or 2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or 3. Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.<h4>Preferred Skills</h4> The successful candidate should possess the following:-Bachelor’s or associate degree in computer science, information technology, engineering or business administration + 5 years experience, or 8 years’ equivalent experience -ITIL v3/2011 Foundation certification and applied knowledge of real-world ITSM environments, specifically knowledge of Incident and Change processes -Experience in managing direct reports, and being responsible for a functional area -Experience in strategic planning, and project implementation -Ability to work across the organization to maintain communication channels with the Infrastructure Project Delivery teams, vertical leads, and 3rd party vendors to ensure successful implementations -Practical experience of ServiceNow CMDB, hardware and software asset management, and configuration management, discovery, and service mapping implementations -Demonstrable technical understanding of ServiceNow CMDB including knowledge of Class model, CSDM, Business rules, and data policy controls. The role does not involve development but a good knowledge of ServiceNow’s capabilities is required -A strong customer service attitude is required -Ability to manipulate date in common tools such as Access or Excel including use of functions and macros -Ability to analyze data trends and produce quality documentation such as requirements, process flows, procedures, and policy documents <h4>Residency Requirement</h4> New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. <h4>Additional Information</h4>The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

New York City Office of Technology & Innovation (OTI)

Director, Configuration Management (SACM) | City of New York Jobs

Take your career further with McLane! The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide. The Transportation Coordinator is responsible for the daily administrative functions in the Transportation department. They ensure that drivers are aware of any changes that may or will occur and provide route change information to customers as needed. Benefits you can count on: <ul><li>Pay rate: $17.50 per hour BOE</li><li>Schedule: Sunday - Thursday, 6:00pm - 2:30am</li><li>Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.</li><li>Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days.</li><li>401(k) Profit Sharing Plan after 90 days.</li><li>Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more! </li></ul> What you'll do as a Transportation Coordinator: <ul><li>Prepare delivery paperwork for drivers.</li><li>Pull and put away keys.</li><li>Confirm driver on routes.</li><li>Perform DOT file maintenance.</li><li>Process payroll.</li><li>Check in driver and verify paperwork.</li><li>This position has additional responsibilities. Special projects may be assigned at the position supervisor's discretion. </li></ul> Qualifications you'll bring as a Transportation Coordinator Teammate: <ul><li>Have a high school diploma or equivalent. </li><li>At least 2 years of work experience in a similar function is preferred. </li><li>Have good computer skills, including Microsoft products. </li><li>This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.</li></ul> Fit the following? We want you here! <ul><li>Safety-focused </li><li>Reliable </li><li>Adaptable</li><li>Dedicated </li></ul> Moving America forward - together. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit <a href="https://www.mclaneco.com/legal/employment/" target="_blank">https://www.mclaneco.com/legal/employment/</a>

McLane

Coordinator, Transportation

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the TeamThe&nbsp;Enterprise Design &amp; Research Team&nbsp;is a global team of highly talented multi-disciplinary designers, researchers, writers, and operations managers. We are embedded within the Enterprise Technology Services organization and work in close partnership with our digital product management organization.We lead design efforts from concept through to production for the largest servicing channels for American Express, across web, mobile and push, and offer a vibrant and collaborative work environment where partnership and innovation thrive.Our Design Operations colleagues play a critical role in building the best colleague experience for Design, so that they can play a critical role in building the world’s best user experience. We equip teams with the people, processes, tools, systems, methodologies, and partnerships needed to consistently deliver exceptional design at scale.About the RoleThis role is pivotal in scaling our design practice, optimizing cross-functional collaboration, and enabling our designers to do their best work in a fast-paced, high-impact environment. As a&nbsp;Senior Design Operations Manager you report directly to Director, Design Operations and provide strategic support to ensure designers work collaboratively and deliver against quality standards during the different phases of design and product development. As the operational backbone of the design org, you’ll partner closely with design, product, engineering, and business leaders to drive clarity, efficiency, and alignment across critical Card Product initiatives that shape the future of Core Membership Experience Design.What You’ll Do<ul><li>Builds new strategic partnerships and cultivates existing partnerships with stakeholder and/or third parties</li></ul><ul><li>Establishes and nurtures cross-functional relationships to capture insights, align on business needs and deliver value, ultimately ensuring success across projects and programs</li><li>Leads the management of complex or high-profile projects and programs with diverse stakeholders and/or third parties</li><li>Applies expertise to routinely inform leadership/peer decision making and operational priority</li><li>Tracks key deliverables for each delivery cycle and ensures larger products and design roadmaps are aligned and on time</li><li>Makes informed recommendations that shape organizational strategy, programs, measurement, ways of working, and partnerships</li><li>Elevates our practices by defining and implementing scalable frameworks and metrics that support and inform business goals</li><li>Evolves tools and training methods to enable adoption of processes and adherence to standard methodologies across the team</li><li>Establishes and monitors necessary feedback channels to regularly identify opportunities, pain points, and gaps</li><li>Leads/Mentors/Coaches junior members of the [Design/Research] operations team</li></ul>What You’ll Bring<ul><li>You have 5+ years of experience in design operations, digital program management, or related roles—preferably in enterprise or agency environments.</li><li>You are an experienced facilitator of collaboration among partners and teams leveraging design thinking and workshop methodologies</li><li>You are experienced managing multiple projects and complex initiatives involving cross-functional teams</li><li>You have worked with and helped mature design, product, or engineering organizations, or partnered directly with design, product, or engineering in such an organization</li><li>You have defined and scaled new processes that have measurable impact to team health and maturity</li><li>You have strong written and verbal communication and are able to document and share processes and activities in an engaging and contextual way</li><li>You have matured your skillsets and help others learn how to develop theirs</li><li>You are proficient in using tools such as Airtable, Jira, Confluence, Slack, Mural, and Figma</li></ul>Why Join UsYou’ll be joining a mission-driven team that’s shaping the future of enterprise experiences. We value curiosity, collaboration, and craft—and we’re building a culture where design is a strategic advantage.You’ll be joining a mission-driven team that’s shaping the future of enterprise experiences. We value curiosity, collaboration, and craft—and we’re building a culture where design is a strategic advantage.Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Design Operations Manager - Digital Program Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.We are seeking a talented and passionate Product Director to lead our Hospitality Product team and lead the Resy OS suite of products that serve our restaurant partners. The product suite, comprised of a native iOS app and web dashboard, includes a wide range of features and functionality that keep us competitive with other table management software providers and support our partners in running their day-to-day operations. With Resy OS, restaurant operators can set up user permissions and service settings, manage reservations and tables, track guests, and view real-time data to help them deliver the best hospitality to diners.The Director of Hospitality Product leads a team of three Product Managers and drives a cohesive product strategy across multiple squads and roadmaps. In this role, you will partner closely with two fellow Directors of Hospitality Product, as well as Engineering and Design leadership, to translate business requirements into actionable plans, identify dependencies, and align priorities to deliver meaningful outcomes that move the business forward. You will bring together the individual workstreams of your Product Managers to define what success looks like, set clear priorities, and guide day to day execution in support of broader company objectives. This position reports directly to Resy’s VP of Product Management.Key responsibilities for this role include:<ul><li>Developing and refining the Hospitality B2B strategic approach and prioritization framework alongside the Product, Engineering and Business teams</li><li>Being the source of truth for our Hospitality Product audience, prioritization process and product experience</li><li>Establishing and maintaining standards for product quality, and ensuring that issues are escalated and resolved in a timely manner</li><li>Managing all Product Management team members on the Hospitality Product team</li><li>Partnering with members of the Product Leadership team to define success metrics and goals tied to your team’s performance and growth</li><li>Monitoring and escalating capacity issues and blockers that could prevent the team from achieving their objectives or meeting timelines</li><li>Supporting the integration strategy with American Express’ recent acquisitions of Tock and Rooam</li><li>Serving as a key counterpart to Operational Excellence stakeholders to ensure all product enhancements are meeting compliance and privacy standards</li><li>Creating connective tissue and highlighting gaps between different strategies and projects across the team</li><li>Refining the process and working model for the Hospitality Product Management team to support end-to-end delivery across the software development lifecycle</li><li>This role is ideal for someone with a passion for B2B or marketplace products and a strong interest in people leadership. It is highly collaborative and strategic, requiring close partnership with Product, Engineering, and Business teams, as well as stakeholders across the Resy and Amex ecosystem. You’ll join a dynamic Product team that values iteration, collaboration, and data-driven thinking, all in pursuit of our mission to connect the best diners with the world’s best restaurants and deliver exceptional hospitality.</li><li>This posting is for a hybrid role based out of the New York, NY or Chicago, IL offices.</li></ul>WHO YOU ARE?<ul><li>7+ years in a Product role</li><li>Analytical and methodical thinker with the ability to leverage qualitative and quantitative data to inform the roadmap, converting it into concrete product requirements</li><li>Passionate about technology, product, user insights and data</li><li>Strong time management and organizational skills and attention to detail</li><li>Grasp of technical concepts and comfort working closely with engineers and product managers</li><li>Grasp of user experience and user research concepts and comfort working closely with designers and UX researchers</li><li>Collaborative and inclusive approach that values diverse perspectives and helps uncover and address questions and assumptions</li><li>Team player with strong communication skills who evangelizes product knowledge and thinking across the team and broader business</li><li>A self-starter who thrives in a fast-paced environment</li><li>Able to navigate ambiguity and manage high degrees of change</li><li>Creative problem solver who appreciates thinking in the “white space” and designing complex, new-to-market solutions</li><li>Takes an ethical approach to product strategy and understands how to assess and navigate risk</li><li>Proven track record of mentoring Product Managers and desire to nurture and upskill talent</li><li>Shares our love of restaurants and dining out, and wants to play a role in helping the dining industry continue to thrive also a plus</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Director - Hospitality Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Function Description:&nbsp;The American Express Enterprise Digital Member Experiences teams centralize web, mobile and push digital product management activities to support our businesses across the enterprise. The focus of this collaborative team is to drive growth via digital user experiences, marketing, strategy, and analytics. The team specializes in using data around digital product usage to drive improvements in the customer experience to deliver higher satisfaction and business value.&nbsp;We are seeking a motivated, strategic Product Analyst who is ready to put the customer first and demonstrate mastery of end-to-end customer journeys and how to design experiences and products that people love and that also deliver clear business outcomes.&nbsp;&nbsp;As part of the Global Comms Servicing Delivery team within Digital Servicing, this person will collaborate across business stakeholders to identify the roadmap for servicing capability for a particular business unit. The person in this role is expected to maintain &amp; groom the backlog with the help of business stakeholders. The Product Analyst has to act as a link between stakeholders, and Teams (like scrum, Kanban, testing) to support the business.&nbsp;Core Responsibilities:<ul><li>Manage projects to meet Line of business/Enterprise priorities while adhering to the Lean Portfolio Management model</li><li>Partner with stakeholders to understand the business requirements and timeline</li><li>Maintain Product roadmap/backlog</li><li>Identify/raise risks, challenges and opportunities</li><li>Enable cross-functional collaboration with relevant teams within the product scope&nbsp;</li><li>Collect and document product requirements as features &amp; user stories</li><li>Manage scope of work and participate in all stages of SDLC</li></ul>Minimum Qualifications:<ul><li>3-4 years of experience in Product Management and/or Product Development</li><li>Highly motivated and passionate for creating best-in-class products and customer experiences&nbsp;&nbsp;</li><li>A proven ability to define clear customer needs and features and gain buy-in and confidence at multiple levels of the organization&nbsp;&nbsp;</li><li>Experience delivering new experiences and business metrics with a customer-first mindset&nbsp;&nbsp;</li><li>Experience working with Engineering and process teams&nbsp;</li><li>Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive decision making, collaboration and alignment&nbsp;</li><li>Ability to build strong relationships with key business partners and stakeholders and take a proactive approach to collaboration&nbsp;</li></ul>Preferred Qualifications:<ul><li>Agile SAFe experience</li><li>Experience with Servicing or Digital Experiences</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

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