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McLane is one of the largest and most stable supply chain services leaders in the United States. We've been at the forefront of delivering retail and restaurant solutions for convenience stores, mass merchants, drug stores, and chain restaurants for over 125 years. Our vision is to be an agile, innovative, and unified supply chain partner that delivers a superior customer experience, improves the lives of our teammates and community, and produces best-in-class returns. The Director of Operations-Designate position is considered a training position. You will be expected to relocate to another McLane division if and when needed. Director of Operations-Designate plans, manages, and executes all distribution-related functions to achieve goals consistent with division profitability and provide excellent service to McLane customers and teammates. BENEFITS: <ul><li>Day 1 Benefits available: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. </li><li>401(k) with annual company match.</li><li>Paid holidays, vacation time, sick leave accrual, college tuition reimbursement, and more! </li></ul> ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES: <ul><li>Recommend distribution operating budget along with capital expenditure requirements; effectively administer, monitor, control, and develop the systems and policies necessary to achieve effective distribution expense control. </li><li>Be accountable for compliance with federal, state, and local regulations governing our distribution centers and Transportation departments by monitoring implementation and practice to ensure compliance. </li><li>Maintain a safe and secure environment for teammates; adhere to safety programs, procedures, and policies. </li><li>Provides distribution teammates with training required to complete their job along with cross-training those who may have career advancement material quality. </li><li>Responsible for total inventory management by ensuring the compliance of receiving and inventory control procedures. </li><li>This position has additional duties. Special projects may be assigned at the position supervisor's discretion. </li></ul> MINIMUM QUALIFICATIONS &amp; REQUIREMENTS: <ul><li>Have a bachelor's degree in Business or a related field. </li><li>Have at least 10 years of outbound and inbound warehousing and transportation experience, preferably in the grocery or foodservice industry. </li><li>Have at least 4 years of planning, analytical, and/or reporting experience, preferably in positions of increasing responsibility. </li><li>Be experienced in managing large warehouse and transportation staffs with a background in hiring, training, motivating and resolving employee relations issues. </li><li>Possess detailed understanding of financial statements and resulting cost implications. </li><li>Have the ability to identify financial issues and provide cost-effective solutions. </li><li>Be able to define problems, collect data, establish facts and draw valid conclusions. </li></ul> Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

McLane

Director of Operations-Designate

Under limited supervision, this position handles non-routine customers and issues while achieving customer satisfaction by providing accurate, timely, and consistent information and solutions. This position provides a reliable communication network for customers resulting in strong business relationships. McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here's the details: <ul><li>Pay rate: $17.00 to $22.00 per hour. </li><li>Generous benefits available on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. </li><li>Get paid early. Get paid fast. </li><li>401(k) with annual company match. </li><li>Paid holidays, vacation time, educational assistance program, and more!</li></ul> ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES: <ul><li>Monitor customer reporting; communicate critical issues. </li><li>Research and respond to customer inquiries.</li><li>Maintain customer files to ensure up to date information.</li><li>Manage customer requests for assistance, information, and issue resolution.</li><li>Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.</li><li>Maintain regular communication with decision makers within customer organizations.</li><li>Train customers on various business applications to maximize company value to the organization.</li><li>Analyze and respond to various customer requests involving store level and group level information.</li><li>Respond to various customer requests and needs.</li><li>Answer inquiries by phone, email, and internet response.</li><li>Perform other duties as needed or assigned by supervisor.</li><li>Other duties may be assigned. </li></ul> MINIMUM QUALIFICATIONS AND REQUIREMENTS: <ul><li>High School Diploma or GED. </li><li>2 or more years of customer service experience.</li><li>Ability to type 45 wpm and perform 10-key by touch.</li><li>Strong verbal and written communication skills, and organization and planning skills.</li><li>Knowledge and experience with all Microsoft office applications.</li><li>Ability to prioritize pending tasks in a logical manner.</li><li>Ability to learn quickly, retain information and meet deadlines.</li></ul> WORKING CONDITIONS: <ul><li>Office environment.</li></ul> Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

CUSTOMER SERVICE REP II

This position is responsible for Driver dispatch operations in the Transportation Department. McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here's the details: <ul><li>Generous benefits available on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. </li><li>401(k) Profit Sharing Plan after 90 days.</li><li>Paid holidays, vacation time, educational assistance program, and more!</li></ul> ESSENTIAL FUNCTIONS: <ul><li>Prepare daily records and memos, and maintain filing system for Driver Vehicle Inspection Reports. </li><li>Complete transportation pouches including route manifests, invoices, special customer notifications, maps, and store keys for drivers. </li><li>Develop and update driver and helper dispatch schedule daily. </li><li>Understand DOT hours of service and ensure driver compliance. </li><li>Set up daily tractor/trailer assignment for drivers. </li><li>Verify the roadworthiness of tractors and trailers and keep maintenance records. </li><li>Contact customers to inform them of variances in delivery times. </li><li>Expedite driver manifests and highlight keys. </li><li>Provide timely reports to immediate supervisor as requested. </li><li>This position has additional duties. Special projects may be assigned at the position supervisor's discretion. </li></ul> MINIMUM QUALIFICATIONS &amp; REQUIREMENTS: <ul><li>Have a high school diploma or equivalent. </li><li>At least 2 years of similar work experience is preferred </li><li>Have a solid working knowledge regarding the distribution environment and dispatch issues and procedures. </li><li>Be knowledgeable with PeopleSoft relating to recordkeeping and scheduling for drivers and helpers. </li><li>Proficiency with Microsoft Office programs (Excel, Outlook, Word, Access) is preferred. </li><li>Be able to read maps. </li><li>Candidates may be subject to a background check and drug screen, in accordance with applicable laws.</li></ul> Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

DISPATCH COORDINATOR

McLane is one of the largest and most stable supply chain services leaders in the United States. We've been at the forefront of delivering retail and restaurant solutions for convenience stores, mass merchants, drug stores, and chain restaurants for over 125 years. Our vision is to be an agile, innovative, and unified supply chain partner that delivers a superior customer experience, improves the lives of our teammates and community, and produces best-in-class returns. This position is responsible for establishing and maintaining a smooth operation of the Distribution/Warehousing Department and helps provide 24-hour coverage. Provide general supervision of all warehouse supervisors and functional processes within the department. Primarily responsible for assisting with the planning, controlling, and directing of all activities necessary for the efficient operation of all order selecting, shipping, receiving, and general warehouse activities. BENEFITS: <ul><li>Day 1 Benefits available: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. </li><li>Get paid early. Get paid fast. </li><li>401(k) with annual company match.</li><li>Paid holidays, vacation time, sick leave accrual, college tuition reimbursement, and more! </li></ul> ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES: Other duties may be assigned. A teammate in this position must have the ability to: <ul><li>Oversee training and scheduling for certain warehouse shifts. </li><li>Minimize mistakes and waste in the warehouse operation by constant coordination and supervision. </li><li>Must conform to the sanitation rules and regulations set forth by the Company and by outside agencies(i.e. OSHA). </li><li>Ensures manpower needs for certain warehouse shifts are met and safeguards against negligent retention of substandard workers. </li><li>Assists with the creation and implementation of procedures to receive/send, unload/load, sort, and store all incoming and outgoing freight accurately and efficiently. </li><li>Reviews warehouse layout, and product slotting to maximize order-pulling efforts and minimize errors. </li><li>Continually monitors inventory levels and effectively communicate these needs with the Supply Chain department. </li><li>Helps ensure that needed repairs to all warehouse equipment are completed in a timely and economic manner. </li><li>Maintain warehouse safety in accordance with both company and governmental standards (i.e. OSHA). </li><li>Helps achieve monthly thru-put goals (pieces received and shipped per man hour) as set forth by the Warehouse Manager. </li><li>Continually monitors certain overtime hours to ensure that proper manpower count needed to process the center's shipments is maintained. </li><li>Monitors warehouse damages to ensure warehouse shrink is at the lowest level possible. </li><li>Trains and develops certain warehouse personnel to achieve departmental objectives and to increase a given employee's capacity to assume additional responsibilities in the future. </li><li>Assist the Warehouse Manager in researching and developing new techniques and procedures to increase the overall efficiency of the warehouse operation.</li></ul> MINIMUM QUALIFICATIONS AND REQUIREMENTS: A teammate in this position must: <ul><li>Have a bachelor's degree in a related field is preferred.</li><li>Have 3-5 years of experience in all facets of outbound and inbound warehousing, preferably in the food service industry.</li><li>Understand mainframe computer software relating to record keeping. Preferred experience on AS 400 </li><li>Mainframe, Excel, Microsoft Word, and Access programs; or similar programs.</li><li>Have experience managing a large number of warehouse staff with experience in hiring, training, motivating Teammates, and resolving employee relations issues.</li><li>Be able to write reports, business correspondence, procedure manuals, and inter-company memos/outside correspondence.</li><li>Have a minimum of 2 years of accounting, planning, analytical and/or reporting experience, in positions with increasing responsibility is preferred.</li><li>Be able to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.</li><li>Be able to understand financial statements and resulting cost implications. Possess ability to identify financial issues and provide cost effective solutions to such issues.</li><li>Be able to effectively present information and respond to question from groups of managers, customers, vendors, and employees.</li><li>Have strong analytical and communication skills with proven ability to work within the framework of the Team. </li><li>Have knowledge of distribution systems.</li><li>Have understanding of dispatch issues and procedures.</li><li>Must be able to continuously walk, stand and climb over the period of their shift.</li></ul> WORKING CONDITIONS: <ul><li>The environment encompasses all areas of a Distribution Center.</li><li>This position may require work in hot and cold temperature extremes and exposure to dust, dirt, fumes, noise, potentially harmful chemicals, solvents and components, and working in close to proximity to other teammates.</li></ul> Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Assistant Distribution Manager

McLane is one of the largest and most stable supply chain services leaders in the United States. We've been at the forefront of delivering retail and restaurant solutions for convenience stores, mass merchants, drug stores, and chain restaurants for over 125 years. Our vision is to be an agile, innovative, and unified supply chain partner that delivers a superior customer experience, improves the lives of our teammates and community, and produces best-in-class returns. The Director of Operations-Designate position is considered a training position. You will be expected to relocate to another McLane division if and when needed. Pay and Benefits: The pay range for this position is $125,000.00 to $145,000.00 annually based on qualifications and experience. This role is also eligible to participate in the annual incentive plan with a target incentive of 20% of your base annual salary. Full-time employees are offered benefits including health/RX, dental and vision insurance; flexible and health spending accounts (FSA/HSA); short and long-term disability coverage, supplemental life insurance; 401(k); paid time off and holiday pay for Company designated holidays. ESSENTIAL JOB FUNCTIONS: <ul><li>Report any accidents/unsafe conditions to the Senior Transportation Manager and Safety Manager.</li><li>Responsible for compliance and knowledge with Federal Department of Transportation regulations and other safety standards. Maintain fleet in a safe manner in accordance with company and governmental standards.</li><li>Keep all mistakes and waste to a minimum and check to make sure that routes are properly set up.</li><li>Maintain effective and timely scheduling of Transportation Teammates, current week and following week schedules should always be posted with a working copy available by request for the next week.</li><li>Facilitate communication within management team and between the Teammates and management.</li><li>Provide training to maintain an efficient and knowledgeable workforce.</li><li>Enforce company policies and issuance of coaching/disciplinary documentation to Teammates, final written warning and termination will be presented for approval to the Senior Transportation Manager and/or Human Resources Manager.</li><li>Responsible for productivity data including but not limited to unload rates, routes, stops, and pieces; timely scheduling of all routes for "on-time" departures.</li><li>Assist Senior Transportation Manager with research and development of new techniques/procedures to increase efficiency of any transportation operation.</li></ul> MINIMUM QUALIS &amp; REQS: <ul><li>3+ years of experience in all facets of outbound transportation, preferably in the food service industry.</li><li>Have mainframe computer software knowledge related to record keeping. Preferred experience on AS 400 Mainframe, Excel, Microsoft Word, and Access programs; XATA, TRUCKS or similar programs.</li><li>Be able to write reports, business correspondence, procedure manuals, and inter-company memos/outside correspondence.</li><li>2-3 years of accounting, planning, and analytical and/or reporting experience, in positions with increasing responsibility is preferred.</li><li>Be able to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.</li><li>Understand financial statements and resulting cost implications.</li><li>Knowledge of distribution systems including order routing.</li><li>Bachelor's degree in a related field is preferred.</li><li>Must be able to ascend and descend stairs and inclined surfaces (or something of this nature. They have to climb in and out of the truck on the ramp during route rides).</li></ul> WORKING CONDITIONS: <ul><li>The environment encompasses all areas of a Distribution Center.</li><li>May require work in hot and cold temperature extremes and exposure to dust, dirt, fumes, noise, potentially harmful chemicals, solvents and components, and working in close proximity to other teammates.</li></ul> Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Director of Operations- Designate

Under direct supervision and through initial training, this position handles routine customer service cases. Achieves customer satisfaction with accurate, timely, and consistent information. McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here's the details: <ul><li>Pay Rate - $16.50 - $17.00 per hour based on experience.</li><li>Generous benefits available on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. </li><li>Get paid early. Get paid fast. </li><li>401(k) with annual company match. </li><li>Paid holidays, vacation time, educational assistance program, and more!</li></ul> ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES: Other duties may be assigned. <ul><li>Maintain customer files to ensure up to date information.</li><li>Research and respond to customer inquiries.</li><li>Manage customer requests for assistance, information, and issue resolution.</li><li>Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.</li><li>Maintain regular communication with decision makers within customer organizations.</li><li>Train customers on various business issues and applications to maximize value.</li><li>Respond to various customer requests and needs.</li><li>Answer inquiries by phone, email, and internet response.</li><li>Perform other duties as needed or assigned by supervisor.</li><li>Other duties may be assigned. </li></ul> MINIMUM QUALIFICATIONS AND REQUIREMENTS: <ul><li>High School Diploma or GED. </li><li>Up to 2 years of experience in a customer service role.</li><li>Ability to type 45 wpm and perform 10-key by touch.</li><li>Strong verbal and written communication skills, and organization and planning skills.</li><li>Knowledge and experience with Microsoft office applications.</li><li>Ability to prioritize pending tasks in a logical manner.</li><li>Ability to learn quickly and retain information.</li></ul> WORKING CONDITIONS: <ul><li>Office environment.</li></ul> Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

CUSTOMER SERVICE REP I

McLane is one of the largest and most stable supply chain services leaders in the United States. We've been at the forefront of delivering retail and restaurant solutions for convenience stores, mass merchants, drug stores, and chain restaurants for over 125 years. Our vision is to be an agile, innovative, and unified supply chain partner that delivers a superior customer experience, improves the lives of our teammates and community, and produces best-in-class returns. This position is responsible for establishing and maintaining a smooth operation of a Domicile within the Transportation Department and helps provide 24 hours coverage. The primary responsibility is to maintain a properly staffed and trained department that supports the warehousing function by offering the highest levels of logistics support. BENEFITS: <ul><li>Day 1 Benefits available: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. </li><li>Get paid early. Get paid fast.</li><li>401(k) with annual company match.</li><li>Paid holidays, Responsible Time Off (RTO), college tuition reimbursement, and more! </li></ul> ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES: Other duties may be assigned. A teammate in this position must have the ability to: <ul><li>Direct and motivate teammates.</li><li>Coordinate the investigation of accidents, injuries, or unsafe conditions through the application of company safety standards.</li><li>Be responsible for compliance and knowledge with Federal Department of Transportation regulations and other safety standards.</li><li>Maintain fleet in a safe manner in accordance with company and governmental standards. Comply effectively with company work and safety rules.</li><li>Provide general supervision of all transportation dispatchers and functional processes within the domicile.</li><li>Maintain effective and timely scheduling of Transportation teammates and management staff.</li><li>Facilitate communication within the management team and between the teammates and management.</li><li>Conduct scheduled performance reviews for all management staff and submit recommendations for salary adjustments.</li><li>Provide training as needed to maintain an efficient and knowledgeable work force.</li><li>Enforce general company policies and issuance of coaching/disciplinary documentation to teammates.</li><li>Exhibit leadership and maintain level of managerial professionalism at all times.</li><li>Work with Transportation Manager to resolve issues between warehousing and distribution.</li><li>Plan, assign and direct work; address complaints and resolve problems.</li><li>Work independently and in a team environment.</li><li>Maintain a flexible work schedule to meet the changing needs of the Transportation Department.</li></ul> MINIMUM SKILLS AND QUALIFICATION REQUIREMENTS: A teammate in this position must: <ul><li>Bachelor's degree in Business or a related field is preferred.</li><li>Have 3 years of experience in all facets of outbound transportation, preferably a distribution center.</li><li>Be skilled on Excel, Microsoft Word, and Access programs; PEOPLE NET or similar programs (preferred).</li><li>Have experience in managing drivers to include hiring, training, motivating teammates, and resolving teammate relations issues.</li><li>Be able to write reports, business correspondence, procedure manuals, and inter-company memos/outside correspondence.</li><li>Have minimum of 2 years of accounting, planning, analytical and/or reporting experience, in positions with increasing responsibility is preferred.</li><li>Be able to effectively present information and respond to questions from groups of managers, customers, vendors, and teammates.</li><li>Be able to define problems, collect data, establish facts and draw valid conclusions.</li><li>Have knowledge of distribution systems to include order routing, backhaul and transfer procedures.</li></ul> WORKING CONDITIONS: <ul><li>The work conditions for this position includes office, warehouse, transportation yards and transportation shop environments.</li><li>The working conditions also include field work to include route observations at customer locations.</li><li>This position may require working in hot and cold temperature extremes, exposure to dust, dirt, fumes, noise, potentially harmful chemicals, solvents and components, and working in close to proximity to other teammates.</li><li>Closed-toe shoes must be worn always.</li></ul> Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Assistant Transportation Manager

This position is responsible for achieving customer satisfaction with accurate, timely, and consistent information, as well as offering effective solutions to both internal and external customer issues. This position provides a reliable communication network for customers resulting in a strong business relationship. McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here's the details: <ul><li>Pay rate: $15.50/hour - $19.50/hour, BOE</li><li>Schedule: Monday - Friday, 8:30am - 5:00pm</li><li>Generous benefits available on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. </li><li>Get paid early. Get paid fast. </li><li>401(k) with annual company match. </li><li>Paid holidays, vacation time, educational assistance program, and more!</li></ul> ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES: Other duties may be assigned. A teammate in this position must have the ability to: <ul><li>Monitor customer reporting; communicate critical issues.</li><li>Assist with and/or maintain customer item files to ensure maximum profit for the group.</li><li>Manage customer requests for assistance, information, and issue resolution.</li><li>Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.</li><li>Maintain regular communication with decision makers within customer organizations.</li><li>Train customers on various business applications to maximize company value to the organization.</li><li>Ensure customer that promotional items are shipped in a timely manner.</li><li>Review reports to confirm all customer orders are received.</li><li>Manage seasonal promotions as necessary.</li><li>Analyze and respond to various customer requests involving store level and group level information.</li><li>Reach productivity which is routinely measured via averages and phone criteria, with a known departmental goal.</li><li>Perform other duties as needed or assigned by supervisor.</li></ul> MINIMUM QUALIFICATIONS AND REQUIREMENTS: A teammate in this position must have: <ul><li>High School Diploma or GED.</li><li>Ability to type 45 wpm and perform 10-key by touch.</li><li>Excellent verbal and written communication skills, and organization and planning skills.</li><li>Knowledge and experience with Microsoft office applications, and very proficient using Excel.</li><li>Ability to prioritize pending tasks in a logical manner.</li><li>Ability to learn quickly, retain information, communicates effectively, and meet deadlines.</li><li>Ability to make autonomous decisions that will benefit both the company and the customer.</li><li>Extensive internal system knowledge, as well as an understanding of overall acceptable business practices.</li></ul> WORKING CONDITIONS: <ul><li>Office environment</li></ul> Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This position is responsible for Driver dispatch operations in the Transportation Department. McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here's the details: <ul><li>Pay Rate: $23.00 to $25.00 per hour. </li><li>Schedule: Tuesday, Wednesday, Thursday, and Friday 5:30PM to 4:00AM</li><li>Generous benefits available on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. </li><li>Get paid early. Get paid fast. </li><li>401(k) with annual company match.</li><li>Paid holidays, vacation time, educational assistance program, and more!</li></ul> ESSENTIAL FUNCTIONS: <ul><li>Prepare daily records and memos and maintain filing system for Driver Vehicle Inspection Reports. </li><li>Complete transportation pouches including route manifests, invoices, special customer notifications, maps, and store keys for drivers. </li><li>Develop and update driver and helper dispatch schedule daily. </li><li>Understand DOT hours of service and ensure driver compliance. </li><li>Set up daily tractor/trailer assignment for drivers. </li><li>Verify the roadworthiness of tractors and trailers and keep maintenance records. </li><li>Contact customers to inform them of variances in delivery times. </li><li>Expedite driver manifests and highlight keys. </li><li>Provide timely reports to immediate supervisor as requested. </li><li>This position has additional duties. Special projects may be assigned at the position supervisor's discretion. </li></ul> MINIMUM QUALIFICATIONS &amp; REQUIREMENTS: <ul><li>Have a high school diploma or equivalent. </li><li>At least 2 years of similar work experience is preferred. </li><li>Have a solid working knowledge regarding the distribution environment and dispatch issues and procedures. </li><li>Be knowledgeable with PeopleSoft relating to recordkeeping and scheduling for drivers and helpers. </li><li>Proficiency with Microsoft Office programs (Excel, Outlook, Word, Access) is preferred. </li><li>Be able to read maps. </li><li>Candidates may be subject to a background check and drug screen, in accordance with applicable laws.</li></ul> Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Under limited supervision, this position handles non-routine customers and issues while achieving customer satisfaction by providing accurate, timely, and consistent information and solutions. This position provides a reliable communication network for customers resulting in strong business relationships. McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here's the details: <ul><li>Generous benefits available on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. </li><li>401(k) with annual company match. </li><li>Paid holidays, vacation time, educational assistance program, and more!</li></ul> ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES: <ul><li>Monitor customer reporting; communicate critical issues. </li><li>Research and respond to customer inquiries.</li><li>Maintain customer files to ensure up to date information.</li><li>Manage customer requests for assistance, information, and issue resolution.</li><li>Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.</li><li>Maintain regular communication with decision makers within customer organizations.</li><li>Train customers on various business applications to maximize company value to the organization.</li><li>Analyze and respond to various customer requests involving store level and group level information.</li><li>Respond to various customer requests and needs.</li><li>Answer inquiries by phone, email, and internet response.</li><li>Perform other duties as needed or assigned by supervisor.</li><li>Other duties may be assigned. </li></ul> MINIMUM QUALIFICATIONS AND REQUIREMENTS: <ul><li>High School Diploma or GED. </li><li>2 or more years of customer service experience.</li><li>Ability to type 45 wpm and perform 10-key by touch.</li><li>Strong verbal and written communication skills, and organization and planning skills.</li><li>Knowledge and experience with all Microsoft office applications.</li><li>Ability to prioritize pending tasks in a logical manner.</li><li>Ability to learn quickly, retain information and meet deadlines.</li></ul> WORKING CONDITIONS: <ul><li>Office environment.</li></ul> Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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