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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Merchant and Network Services (GMNS) Pricing team is responsible for the single largest source of American Express revenue, merchant discount revenue. Leveraging customer-centric pricing principles and innovative pricing solutions, the team delivers merchant pricing to encourage acceptance and grow coverage, to increase merchant satisfaction and to drive GMNS revenue and profit.The Senior Manager, U.S. B2B Pricing, is responsible for managing the pricing strategy and financial analyses for new and existing B2B payment forms as well as for several of American Express’ U.S. merchant relationships within the U.S. B2B Product, Acquisition, Client Management &amp; Enablement (B2B PACE) portfolio. The Senior Manager is also responsible for supporting important broad-scale pricing initiatives aimed at preserving our merchant discount rate while balancing the organization’s goal for growing profitable charge volume.This is an excellent opportunity for an individual to gain deep knowledge of the merchant business, as well as exposure to and insight from Leadership across the Blue Box. The Senior Manager should be a dynamic individual who can work closely with partners and leaders and has the right ambition to drive change.Responsibilities:<ul><li>Develop pricing approaches or constructs based on quantitative data analysis and provide recommendations on key financial / commercial terms.</li><li>Leverage internal and external data, competitive intelligence, and industry research to inform pricing strategies and maintain pricing integrity.</li><li>Evaluate business cases for various merchant pricing scenarios, model P&amp;L impacts, and perform sensitivity analyses to drive agile business decisions.</li><li>Create comprehensive and understandable materials to support Senior Leadership decision-making, detailing key initiatives and the financial impact of pricing decisions.</li><li>Build relationships with partners in the Client Management organization that drive team accountability and achieve stated priorities.</li><li>Support expedited Leadership requests and ad-hoc teamwork, including financial analyses and Discount Rate planning and forecasting exercises where needed.</li><li>Contribute to the ongoing development of a robust pricing infrastructure, including documentation and mapping of critical internal processes and implementation of a strong control environment.</li></ul>Qualifications:<ul><li>5+ years of experience in pricing, consulting, financial services, strategy, or related experience.</li><li>Strategic and creative thinker with the ability to work through unstructured problems and develop clear, data-driven insights.</li><li>Demonstrated experience in analytics, financial modeling and problem-solving; SQL or SAS is a plus.</li><li>Proven ability to manage multiple deliverables and exhibit attention to detail.</li><li>Demonstrated experience as a self-starter who can work both collaboratively and autonomously.</li><li>Demonstrated proficiency in drawing value-added insights from data and presenting compelling recommendations through effective verbal and written communication.</li><li>Demonstrated professionalism and experience interacting with business partners and senior leaders.</li><li>Intellectual curiosity and interest in gaining merchant experience.</li><li>Bachelor’s degree is required; MBA or advanced degree is a plus.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Manager, U.S. B2B Pricing

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Role:Do you love bringing strategic vision to life? Are you excited about driving large-scale business transformation? We are seeking a Senior Manager of Program Strategy &amp; Operations to join the Enterprise Ways of Working (EWOW) team within the American Express Technology Business Enablement (TBE) organization. In this role you will have the opportunity to shape the future of how American Express builds digital products and delivers value to our customers by optimizing our ways of working (WoW) to enable a more dynamic investment planning approach that is tailored to the different types of Tech work at Amex.&nbsp;&nbsp;This Program Strategy &amp; Operations role will be a critical member of the EWOW team, which is focused on the effort to transform how we plan, invest, and allocate resources through scaling new ways of working across the Enterprise. In addition to program strategy &amp; operations of scaling WoW, the EWOW team also oversees the designing and delivery of the communications and education required to enable colleagues as they adopt new ways of working. Key to the overall program’s success will be the partnerships formed across Technology, Business, Product and Design leaders, as well as portfolio and planning teams, engaging them in the development and implementation of new processes and techniques, as well as the formation and support of the new ways of working to scale across the enterprise.&nbsp;What You’ll Do:The Senior Manager in this role will be an instrumental thought partner in strategic program planning, support the multi-year scaling roadmap, drive regular program operations, and ensure successful implementation and integration of WoW throughout the enterprise. Specifically, this colleague will:&nbsp;<ul><li>Manage the multi-year roadmap and workplan, identifying ideal state, and the strategic plan to achieve it&nbsp;</li><li>Prepare executive-level materials and communications for a variety of forums on a regular basis&nbsp;</li><li>Monitor and evaluate the program’s performance by creating program reporting, analyzing progress, and synthesizing key strategic insights fit for executive-level audience&nbsp;</li><li>Develop WoW program metrics and measures of success to track progress towards aspirational targets&nbsp;</li><li>Integrate new WoW into centralized tooling to enable enterprise-wide adoption and consistent governance&nbsp;</li><li>Identify additional integration points for WoW to seamlessly be incorporated into regular Enterprise processes (i.e., investment planning processes; BU governance forums; policy such as AENB, SDLC; etc.)&nbsp;</li><li>Work closely within and across all business units to manage day-to-day scale-up activities, tracking overall progress, timeline management, and proactively identifying risks and escalating if necessary&nbsp;</li><li>Communicate with cross-functional teams throughout the enterprise to ensure alignment on program milestones and next steps while collaborating effectively and building key relationships&nbsp;&nbsp;</li><li>Maintain and organize centralized document repository for key program materials and resources&nbsp;</li><li>Influence others, often without direct authority, persuading with compelling data, facts, and conclusions&nbsp;</li></ul>Qualifications:<ul><li>Strong strategic thinking problem-solving skills and business acumen&nbsp;</li><li>Background in strategy or management consulting, strategic planning, or portfolio management&nbsp;</li><li>Proven experience in program or project management for large-scale digital or change/transformation initiatives&nbsp;</li><li>Proficient in developing high-quality executive-level presentations and communication materials with an impeccable attention to detail&nbsp;</li><li>Outstanding organizational skills with ability to manage and prioritize multiple deliverables simultaneously&nbsp;</li><li>Strong written and verbal communication skills with the ability to clearly communicate messages to a variety of audiences across functions and levels&nbsp;</li><li>Interpersonal and influencing skills with the ability to build cross-functional relationships&nbsp;</li><li>Proficiency in SharePoint, Confluence, and Microsoft Office Suite&nbsp;</li><li>Bachelor’s degree&nbsp;</li></ul>Differentiators:<ul><li>Experience working with C-suite or executive-level stakeholders&nbsp;</li><li>Familiarity with digital landscape &amp; tech business management, product development lifecycle, and investment planning processes&nbsp;</li><li>Exposure to agile methodologies, working with engineering teams,&nbsp;&nbsp;</li><li>Experience designing operating frameworks, governance models, and new processes supported by tooling&nbsp;</li><li>Self-starter and loves working in a lean, fast-paced, environment with the ability to pivot quickly and navigate ambiguity, forming solutions out of white space&nbsp;</li><li>Prior experience in Tech/FinTech or payments/banking industry&nbsp;</li><li>High intellectual curiosity, ability to solve complex problems, strategic thinking mindset, and innovative thought leadership&nbsp;</li><li>Strong interpersonal skills and executive presence&nbsp;</li><li>MBA or advanced degree in a relevant field&nbsp;</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, Program Strategy & Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The American Express Corporate Affairs &amp; Communications (CA&amp;C) team is a strategic function that works to enhance and protect the continued strength of the American Express brand through public relations, social media and content, colleague communications and corporate social responsibility (CSR) initiatives.How will you make an impact in this role?The Executive Assistant will be a key member of the team, primarily supporting an Executive Vice President and two full-time vice presidents in CA&amp;C, and aiding their teams as needed.We work on tight deadlines, with multiple partners and communications agencies, and our work is visible both to external audiences and to the broader enterprise. We are looking for someone who is detail oriented with a positive, can-do attitude. You are seasoned and experienced in handling a wide range of administrative-related tasks and can work independently through building positive relationships and being resourceful.Responsibilities include:<ul><li>Organizing and maintaining complex calendars using a high level of tact, influencing and integrity, including scheduling across multiple time zones</li><li>Calendar management, including scheduling meetings with EC members and other senior leaders, colleagues, and external parties.</li><li>Preparing, reviewing, and processing expense reports, and running expense report approvals, in line with company T&amp;E policy and budget</li><li>Assisting with timekeeping and payroll duties</li><li>Fluency in American Express ARIBA and Concur</li><li>Handling organization charts and team rosters</li><li>Booking and coordinating travel arrangements including air and hotel bookings for both domestic and international business trips.</li><li>Supporting team administration including job postings, on boarding for new hires, updating distribution lists, setting up group-wide team meetings, coordinating team real estate</li><li>Processing of requisitions and other invoices, ordering supplies and handling ticket requests</li><li>Coordinating logistics for internal meetings and events, including scheduling of conference rooms, catering and technology support as required</li><li>Support special ad-hoc projects and initiatives as assigned</li></ul>Minimum Qualifications:<ul><li>5+ years experience in providing administrative support is required</li><li>Ability to work well in a dynamic and fast-paced organization and manage multiple tasks and priorities</li><li>Excellent written and verbal communication skills</li><li>Ability to work effectively on a team, sometimes under pressure with accuracy, attention to detail, professionalism, and timely, direct follow-up</li><li>Strong sense of integrity and ability to handle sensitive issues and maintain confidentiality</li><li>Ability to proactively identify and resolve issues</li><li>Ability to work with all levels of management, associates and external business contacts</li><li>Strong computer skills, including Microsoft Outlook, WebEx, MS Office Suite (Word, Excel, PowerPoint)</li></ul>Preferred Qualifications:<ul><li>Thorough knowledge of American Express Company internal systems (e.g., Concur, Ariba, etc.)</li></ul>Salary Range: $37.50 to $59.98 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is&nbsp;required&nbsp;as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Executive Assistant - Corporate Affairs & Communications

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Field Account Development Manager sits within a geographical territory and is responsible for the retention and continuous growth of our existing US Small &amp; Medium Enterprise key client relationships, through face-to-face interactions. This entails having overall management of a defined portfolio of key existing accounts, identifying the evolving needs of our clients, ensuring we continue to serve those needs with our array of cash flow and payment solutions, to deepen our relationship with these clients. The key measurements of success for this Manager will be portfolio level account retention and volume growth. This is a field-based role in which in person engagement with the client base through face-to-face interactions is required.&nbsp;Candidates must reside in the Houston, TX territory.Job Responsibilities:Planning (10 – 20% of time):&nbsp;▪ Identify accounts that are not utilizing the full terms and benefits of their AXP commercial products and prioritize those clients, identify top client information and track opportunity development in CRM database&nbsp;&nbsp;Relationship management (10 – 20% of time):▪ Proactively reach out to customers to uncover opportunities, treat the customer until there’s a change in customer spend in alignment with growth or retention conversations&nbsp;▪ Develop client specific value proposition, identify key steps (strategy and tactics) to meet short and long-term client objectives&nbsp;&nbsp;▪ Business travel, occasionally overnight, is required with the expectation of 50-80% of time spent in-market with clients&nbsp;Client solution (20 – 30% of time):▪ Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards)&nbsp;&nbsp;▪ Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)&nbsp;&nbsp;Negotiate and close (20 – 30% of time):▪ Seek opportunities to up-sell and cross-sell commensurate with the needs of the client&nbsp;▪ Answer customer inquiries and bring in leadership, internal business partners and product specialists as appropriate to support growth opportunities and customers’ needs&nbsp;&nbsp;Compliance (100% of time):▪ Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements&nbsp;Knowledge, Skills, Attributes, and Experience:Knowledge and Skills&nbsp;Relationship management:▪ Strong customer relationship building skills to follow through and motivate clients to act&nbsp;&nbsp;Consultative selling:▪ Effectively identifies client needs to configure solutions that address client requirements and deliver value&nbsp;&nbsp;Closing:▪ Overcomes objections and resistance to proposed solutions with key client decision makers&nbsp;&nbsp;Influence &amp; persuasion:▪ Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services&nbsp;&nbsp;Demonstrating value:&nbsp;▪ Proactively and consistently demonstrates the value of partnering with American Express&nbsp;&nbsp;Results focus:▪ Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks&nbsp;&nbsp;Market, industry, &amp; product knowledge:&nbsp;▪ Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation&nbsp;&nbsp;Attributes:▪ High learning agility&nbsp;&nbsp;▪ Intellectually curious&nbsp;&nbsp;▪ Collaborative and growth mindset&nbsp;&nbsp;▪ Personal accountability&nbsp;&nbsp;▪ Compliance focused&nbsp;&nbsp;Experience:▪ Bachelor's degree preferred&nbsp;&nbsp;▪ Excellent sales experience, 3 - 5 years minimum&nbsp;&nbsp;▪ Experience partnering with clients across various markets / industries&nbsp;&nbsp;▪ Experience in a highly-regulated industry&nbsp;Salary Range: $69,750.00 to $128,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Account Development - Texas

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Field Account Development Manager sits within a geographical territory and is responsible for the retention and continuous growth of our existing US Small &amp; Medium Enterprise key client relationships, through face-to-face interactions. This entails having overall management of a defined portfolio of key existing accounts, identifying the evolving needs of our clients, ensuring we continue to serve those needs with our array of cash flow and payment solutions, to deepen our relationship with these clients. The key measurements of success for this Manager will be portfolio level account retention and volume growth. This is a field-based role in which in person engagement with the client base through face-to-face interactions is required.Candidates must reside in Brooklyn Metro NYC or Northern New Jersey territory.Job ResponsibilitiesPlanning (10 – 20% of time)&nbsp;▪ Identify accounts that are not utilizing the full terms and benefits of their AXP commercial products and prioritize those clients, identify top client information and track opportunity development in CRM database&nbsp;Relationship management (10 – 20% of time)&nbsp;▪ Proactively reach out to customers to uncover opportunities, treat the customer until there’s a change in customer spend in alignment with growth or retention conversations&nbsp;▪ Develop client specific value proposition, identify key steps (strategy and tactics) to meet short and long-term client objectives&nbsp;▪ Business travel, occasionally overnight, is required with the expectation of 50-80% of time spent in-market with clientsClient solution (20 – 30% of time)&nbsp;▪ Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards)&nbsp;▪ Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)&nbsp;Negotiate and close (20 – 30% of time)&nbsp;▪ Seek opportunities to up-sell and cross-sell commensurate with the needs of the client▪ Answer customer inquiries and bring in leadership, internal business partners and product specialists as appropriate to support growth opportunities and customers’ needs&nbsp;Compliance (100% of time)&nbsp;▪ Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirementsKnowledge, Skills, Attributes, and ExperienceKnowledge and Skills&nbsp;Relationship management&nbsp;▪ Strong customer relationship building skills to follow through and motivate clients to act&nbsp;Consultative selling&nbsp;▪ Effectively identifies client needs to configure solutions that address client requirements and deliver value&nbsp;Closing&nbsp;▪ Overcomes objections and resistance to proposed solutions with key client decision makers&nbsp;Influence &amp; persuasion&nbsp;▪ Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services&nbsp;Demonstrating value&nbsp;▪ Proactively and consistently demonstrates the value of partnering with American Express&nbsp;Results focus&nbsp;▪ Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks&nbsp;Market, industry, &amp; product knowledge&nbsp;▪ Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation&nbsp;Attributes&nbsp;▪ High learning agility&nbsp;▪ Intellectually curious&nbsp;▪ Collaborative and growth mindset&nbsp;▪ Personal accountability&nbsp;▪ Compliance focused&nbsp;Experience&nbsp;▪ Bachelor's degree preferred&nbsp;▪ Excellent sales experience, 3 - 5 years minimum&nbsp;▪ Experience partnering with clients across various markets / industries&nbsp;▪ Experience in a highly-regulated industrySalary Range: $69,750.00 to $128,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager Account Development - New York/New Jersey

This role will play a critical leadership position within the U.S. Commercial Compliance team supporting the U.S. Corporate Card Programs including vPayment, Business Travel Account, Expense Management &amp; Travel Partnerships, @Work, Corporate Account Setup and Spend Enablement, as well as the U.S. issued Global Dollar Card.This person will provide strategic compliance oversight and effective challenge to ensure business strategies and initiatives are compliant with applicable laws, rules and regulations for Corporate commercial products, capabilities and offerings.The compliance efforts for this position will have a particular focus on product development, marketing strategies, risk management initiatives, rewards and benefits, and customer communications.Job responsibilities include:<ul><li>Provide effective challenge over business processes and controls aimed to mitigate risk and ensure compliance with regulatory and policy requirements.</li><li>Effectively inform on the development and implementation of policy and regulatory requirements in the areas of UDAP, general card practices, general banking, and other relevant federal, state and local regulations.</li><li>Play a critical role within each of the Compliance program elements of the Compliance Target Operating Model, covering BU support functions.</li><li>Oversee and effectively challenge on applicable regulations and policies, monitor performance and emerging risks to assess the efficacy of mitigating controls, procedures and practices within the business.</li><li>Collaborate with key compliance subject matter experts as well as partners across the Enterprise, such as the General Counsel's Organization, Audit and Operational Excellence groups.</li></ul>Qualifications<ul><li>Deep regulatory knowledge of the financial regulations applicable to U.S. corporate card products including UDAP.</li><li>Prior credit card industry, compliance, legal or risk experience is a plus.</li><li>Strong relationship and leadership skills with proven ability to communicate and collaborate effectively at all levels of the organization.</li><li>Ability to exercise good judgment in the development and pursuit of compliant solutions.</li><li>Prior experience of leading and developing high performing teams is a plus.</li><li>Excellent written, verbal, research, analytical, and interpersonal skills.</li><li>Strong project management skills, ability to lead multiple projects and support multiple priorities simultaneously.</li><li>Demonstrated ability to make decisions independently, work well under pressure, meet deadlines and adapt easily to frequent change.</li><li>Bachelor’s degree required; advanced degree preferred.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director-Compliance

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?ICRST First Line Fin Crimes team is looking for Technology leader for our Value Co-Creation (VCC) team. VCC is our new way of working that brings designated Business, Product, and Technology leaders together throughout the product development lifecycle to identify dependencies, make decisions, and capture them in centralized artifacts. &nbsp;This enables rapid generation of customer and business outcomes. As the Technology leader, you would build value streams with engineers from multiple technology domains and deliver enterprise top initiatives at fast pace. This role requires strong communication skills and the ability to translate business objectives into an execution strategy while resolving and tracking risks, dependencies, and impediments to value stream deliverables. Ideal candidate should be able to come up with innovative solutions, have a pragmatic approach to application architecture, and be excited to work on a varied tech stack. You will be expected to have a deep understanding of the functional platforms across technology domains that VCC initiatives requires, and lead engineers in the creation of software solutions.&nbsp; American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. If you have the talent and desire to deliver innovative products and services at a rapid pace, serving our customers seamlessly across the globe through various channels, join our team #TeamAmex. Key Responsibilities:<ul><li>Collaborate with Product, Business and Engineering partners to establish, prioritize and build roadmaps for VCC initiatives.</li><li>Work with a team of highly talented engineers to rapidly build value streams that deliver Enterprise top programs.</li><li>Collaborate with a wide variety of partners within business and technology teams to inspire change required to execute product roadmaps.</li><li>Perform rapid POCs as needed to experiment and set direction for the engineering value streams.</li><li>Think out of the box and bring an external perspective, desire to learn new technologies, ability to enable business capabilities through innovation and increase efficiency in crafting and delivering new capabilities with our global colleagues.</li><li>Provides technical mentorship to Software Engineers at various levels. Leads, mentors, and coaches Senior Software Engineers and teams, fostering a culture of excellence and setting high standards and expectations for the team.</li><li>Mentor and nurture talent and promote a culture of togetherness, partnership, and continuous team improvement through mentoring, feedback, and metrics.</li><li>Responsible for the people management of a co-located and remote engineering teams.</li><li>Partner with customers and other internal teams and technical product managers to deliver features.</li><li>Apply any specialized knowledge of industry standards or practices to team initiatives, helping to identify complex and/or broad problems and formulate recommendations.</li><li>Influence up/down/across and promote modern software engineering principles!</li><li>Collaborate with enterprise technology teams to motivate change required and support the team in technical issue resolution.</li><li>Recruit and hire outstanding and diverse talent from the industry.</li><li>Engage in 1-on-1 conversations with team members for mentorship and career development planning.</li></ul>Qualifications:<ul><li>Extensive expertise in a technical domain, and advanced expertise across multiple technical and business domains</li><li>Recent hands-on coding experience in the web and/or SOR technology stack - React, Java, Node JS, Vert.x or Kotlin.</li><li>Recent experience leading a team globally or currently a tech lead for a team.</li><li>Great at working with a team to build solutions and courageous in pushing for a better way to deliver software that solves customer/business problems.</li><li>Experience building high performance, high availability and scalability solutions based on current industry standards.</li><li>Proven experience hiring, retaining, and leading high-caliber engineering talent.</li><li>Strong written and verbal communication skills with the ability to cater to a diverse audience: executive collaborator, partner, engineering.</li><li>Experience leading and building software engineering teams designing and building efficient software products in a fast-paced, sophisticated, and dynamic software development environment.&nbsp;</li><li>Experience with Agile, Scrum or other rapid application development methodologies is required.</li><li>Commitment to drive a culture of accountability and ownership to empower teams and motivate change.</li><li>Experience leading individual contributors and providing career direction, coaching, and building development plans.</li><li>Experience working in a distributed team model and collaborating with remote team members.</li><li>BS or MS degree in computer science, computer engineering, or other engineering disciplines.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Engineering Director - Financial Crimes

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Tele Account Development Manager is a telephone-based position responsible for the development and management of high potential and high spending clients. This position is responsible for the overall management (expansion and retention) of a defined portfolio of high-value existing customers.&nbsp;Job Responsibilities:Planning (10 – 20% of time)&nbsp;&nbsp;<ul><li>Effectively manage a dedicated portfolio of high-value existing Business and Corporate customers provided by American Express within territory&nbsp;&nbsp;</li></ul>Relationship management (10 – 20% of time)&nbsp;&nbsp;<ul><li>Proactively reach out to customers to uncover opportunities, treat the customer until there’s a change in customer spend in alignment with growth or retention conversations&nbsp;&nbsp;</li></ul>Client solution (20 – 30% of time)&nbsp;&nbsp;<ul><li>Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards)&nbsp;&nbsp;</li><li>Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)&nbsp;&nbsp;</li></ul>Negotiate and close (20 – 30% of time)&nbsp;&nbsp;<ul><li>Partner closely with Field Dedicated Portfolio Account Development team when a telephone-managed customer requires a face-to-face visit&nbsp;&nbsp;</li><li>Partner with specialized sales team for product cross-sell (AP Automation), further entrenching clients with use of the American Express suite of products and services&nbsp;&nbsp;</li></ul>Compliance (100% of time)&nbsp;&nbsp;<ul><li>Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements&nbsp;</li></ul>Knowledge, Skills, Attributes, and Experience:Knowledge and Skills&nbsp;Relationship management&nbsp;<ul><li>Strong customer relationship building skills to follow through and motivate clients to act&nbsp;&nbsp;</li></ul>Consultative selling&nbsp;<ul><li>Effectively identifies client needs to configure solutions that address client requirements and deliver value&nbsp;&nbsp;</li></ul>Closing&nbsp;<ul><li>Overcomes objections and resistance to proposed solutions with key client decision makers&nbsp;&nbsp;</li></ul>Influence &amp; persuasion&nbsp;<ul><li>Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services&nbsp;&nbsp;</li></ul>Demonstrating value&nbsp;<ul><li>Proactively and consistently demonstrates the value of partnering with American Express&nbsp;&nbsp;</li></ul>Results focus&nbsp;<ul><li>Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks&nbsp;&nbsp;</li></ul>Market, industry, &amp; product knowledge&nbsp;<ul><li>Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation&nbsp;&nbsp;</li></ul>Attributes&nbsp;<ul><li>High learning agility&nbsp;&nbsp;</li><li>Intellectually curious&nbsp;&nbsp;</li><li>Collaborative and growth mindset&nbsp;&nbsp;</li><li>Personal accountability&nbsp;&nbsp;</li><li>Compliance focused&nbsp;&nbsp;</li></ul>Experience&nbsp;<ul><li>Bachelors degree strongly preferred&nbsp;</li><li>Excellent sales experience, 3 – 5 years minimum&nbsp;&nbsp;</li><li>Experience partnering with clients across various markets / industries&nbsp;&nbsp;</li><li>Experience in a highly-regulated industry&nbsp;</li></ul>Salary Range: $69,750.00 to $128,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager - Tele Account Development - Sunrise

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS Product Development and Enterprise Solutions team leads product development on a robust portfolio of products and capabilities for our small business and corporate customers. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.One of the ways GCS advances its agenda is by building best-in-class digital solutions that enhance customer experiences, improve operational efficiency, and drive business growth.How will you make an impact in this role?Our Commercial Digital Acquisition Experiences team is leading a critical transformation within Global Commercial Services (GCS)—creating a next-generation digital ecosystem of streamlined, modern experiences that empower businesses to manage and grow with confidence. This work is central to our strategy of delivering integrated, customer-first solutions, making the team’s role both highly visible and mission critical.As a Senior Associate, Digital Product Management (Fulfillment), you will play a key role in building a best-in-class digital ecosystem that transforms how our commercial customers engage with American Express. You’ll help design and deliver intuitive digital experiences that give businesses actionable spend insights, enhance core digital capabilities across key customer journeys.Your role will manage scrum ceremonies, translate features into user stories, carry work through from development to launch in addition to analyzing effectiveness and finding opportunities based on a product roadmap. The role will partner closely with cross functional teams to ensure efficient prioritization and delivery of the product backlog. A successful candidate will be focused, collaborative, strategic and able to articulate a build strategy through to execution. You’ll influence the roadmap, connect strategy to outcomes, and deliver measurable impact for customers and the business. Key Responsibilities:<ul><li>Support requirement gathering and the creation of agile user stories and acceptance criteria</li><li>Implement scrum team planning and story prioritization of the product backlog</li><li>Partner with Engineering, Design, Product, and Business partners to align priorities and accelerate execution</li><li>Identify and execute opportunities to improve digital efficiency, consistency, and usability across experiences</li><li>Leverage data and user feedback to enhance adoption, optimize usability, and refine digital capabilities</li><li>Foster collaboration, accountability, and a culture of innovation within and across teams</li></ul>Minimum Qualifications:<ul><li>2+ years of experience in product management, platform development, or related roles within financial services or technology</li><li>Proven track record in taking product initiatives from concept to execution, particularly for digital experiences</li><li>Strong ability to collaborate across teams and drive alignment on priorities and execution</li><li>Experience managing multiple priorities while adapting to evolving business needs</li><li>Strong analytical skills with experience using data and research to guide decision-making</li><li>Familiarity with agile methodologies and product development frameworks</li></ul>Preferred Qualifications:<ul><li>Experience in solving complex, highly technical problems with outcomes that are connected to business impact</li><li>Driven, curious and diligent problem solver with a willingness to learn, challenge the status quo and collaborate to make an impact</li><li>Passionate about delivering best-in-class user experiences, working with technology, and being an active contributor to the product culture at American Express</li><li>Bachelor's degree in business, computer science, engineering, or a related field</li></ul>Why Join Us?You’ll join a team shaping one of the most ambitious digital transformations at American Express—reimagining how Middle Market customers interact with our products and services. Your work will have enterprise-wide visibility and tangible business impact.Here, you’ll find the scale of a global brand with the energy and innovation of a startup, and the opportunity to:<ul><li>Build digital experiences that empower businesses with data, insights, and control</li><li>Lead initiatives at the center of our customer engagement strategy</li><li>Collaborate with senior leaders on high-impact, cross-functional initiatives</li><li>Grow your leadership career in a culture that values innovation, accountability, and results</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Associate - Digital Product Management (Fulfillment)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.ow will you make an impact in this role?The Field Account Development Manager sits within a geographical territory and is responsible for the retention and continuous growth of our existing US Small &amp; Medium Enterprise key client relationships, through face-to-face interactions. This entails having overall management of a defined portfolio of key existing accounts, identifying the evolving needs of our clients, ensuring we continue to serve those needs with our array of cash flow and payment solutions, to deepen our relationship with these clients. The key measurements of success for this Manager will be portfolio level account retention and volume growth. This is a field-based role in which in person engagement with the client base through face-to-face interactions is requiredCandidate must reside in the Chicago Metro territory.Job ResponsibilitiesPlanning (10 – 20% of time)&nbsp;▪ Identify accounts that are not utilizing the full terms and benefits of their AXP commercial products and prioritize those clients, identify top client information and track opportunity development in CRM database&nbsp;Relationship management (10 – 20% of time)&nbsp;▪ Proactively reach out to customers to uncover opportunities, treat the customer until there’s a change in customer spend in alignment with growth or retention conversations&nbsp;▪ Develop client specific value proposition, identify key steps (strategy and tactics) to meet short and long-term client objectives&nbsp;▪ Business travel, occasionally overnight, is required with the expectation of 50-80% of time spent in-market with clientsClient solution (20 – 30% of time)&nbsp;▪ Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards)&nbsp;▪ Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)&nbsp;Negotiate and close (20 – 30% of time)&nbsp;▪ Seek opportunities to up-sell and cross-sell commensurate with the needs of the client▪ Answer customer inquiries and bring in leadership, internal business partners and product specialists as appropriate to support growth opportunities and customers’ needs&nbsp;Compliance (100% of time)&nbsp;▪ Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirementsKnowledge, Skills, Attributes, and ExperienceKnowledge and Skills&nbsp;Relationship management&nbsp;▪ Strong customer relationship building skills to follow through and motivate clients to act&nbsp;Consultative selling&nbsp;▪ Effectively identifies client needs to configure solutions that address client requirements and deliver value&nbsp;Closing&nbsp;▪ Overcomes objections and resistance to proposed solutions with key client decision makers&nbsp;Influence &amp; persuasion&nbsp;▪ Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services&nbsp;Demonstrating value&nbsp;▪ Proactively and consistently demonstrates the value of partnering with American Express&nbsp;Results focus&nbsp;▪ Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks&nbsp;Market, industry, &amp; product knowledge&nbsp;▪ Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation&nbsp;Attributes&nbsp;▪ High learning agility&nbsp;▪ Intellectually curious&nbsp;▪ Collaborative and growth mindset&nbsp;▪ Personal accountability&nbsp;▪ Compliance focused&nbsp;Experience&nbsp;▪ Bachelor's degree preferred&nbsp;▪ Excellent sales experience, 3 - 5 years minimum&nbsp;▪ Experience partnering with clients across various markets / industries&nbsp;▪ Experience in a highly-regulated industrySalary Range: $69,750.00 to $128,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

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