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<p><strong>Responsibilities</strong></p><p><strong>Howmet Fastening Systems (HFS)</strong>&nbsp;is seeking an&nbsp;<strong>EHS, Manager&nbsp;</strong>at our aerospace manufacturing facility in&nbsp;<strong>Fullerton, CA.</strong></p><p>This is an opportunity to grow your career at a large, international aerospace company.&nbsp;The position includes competitive wages and a comprehensive benefits package, including health insurance (medical, dental, vision), a 401(k)-matching program, and paid holidays and vacation.&nbsp;<br>&nbsp;<br>Howmet Fastening Systems (HFS) holds the number one global position in aerospace fastening systems, and we’re the North American leader in commercial transportation fasteners. Our high-tech, multi-material fastening systems are found nose to tail on aircraft and aero engines. Our products are also critical components of industrial gas turbines, automobiles, commercial transportation vehicles, and construction and industrial equipment. Headquartered in Torrance, CA; we employ over 6,000 people in 11 countries at 32 locations. HFS is a business unit of Howmet Aerospace (NYSE:ARNC).</p><p><strong>Summary</strong></p><p>Responsible for managing programs, policies and practices related to environmental, health and safety compliance, Wastewater Plant, emergency &amp; evacuation, loss prevention, and workers’ compensation.&nbsp; Acts as the facility coordinator and primary contact for internal customers and external agencies for all matters pertaining to Wastewater Plant, and environmental, health &amp; safety.&nbsp; Manages and directs the wastewater Plant team.</p><p><strong>Performance Objectives:</strong></p><ul><li>Oversees all aspects of Environmental, Health and Safety administration.&nbsp; Drives proactive safety programs, as well as promote and influences positive safety practices and behaviors.&nbsp;</li><li>Develops, recommends and implements programs to assure compliance with all applicable local, state and federal regulations including documentation, reporting, permits, manifests, training, and policy development. &nbsp;Coordinates and manages all on-site hazardous materials.&nbsp;</li><li>Provides technical support and direction for environmental compliance programs and practices.&nbsp; Oversees the management of wastewater treatment practices and environmental laboratory operation. Manages the ISO 14001 audit process.</li></ul><p>Manages all loss prevention and workers’ compensation programs.&nbsp; Acts as the primary contact for all employees on accident reporting, investigation and hazard elimination.&nbsp; Tracks all activity for the facility related to lost work time, return to work initiatives, and restricted duty provisions.&nbsp; Coordinates disability related absences with Human Resources.</p><ul><li>Develops and administers EH&amp;S training and communication programs (HAZCOM, HAZMAT, confined space, personal protective equipment, SDS, Job Safety Analysis, etc.).&nbsp;</li><li>Participates in new hire orientation.</li><li>Facilitates contractor safety orientation programs.&nbsp;</li><li>Leads and facilitates the plant safety committee.</li><li>Prioritizes and directs all facility and maintenance activity.&nbsp; Coordinates workload, scheduling and activities of facilities and maintenance team.&nbsp; Provides direct supervision and manages performance for facilities and maintenance team members.&nbsp;</li><li>Acts as the primary contact for facility and grounds security and access.&nbsp; Acts as the emergency evacuation coordinator for the facility.</li><li>Interfaces with vendors, external agencies, plant, division and corporate contacts regarding various initiatives, programs and practices.</li><li>Demonstrate continual focus on improvements and enhancements.</li><li>Helps to ensure that quality and standards for the department are adhered to and maintained.</li><li>Assumes other special activities and responsibilities (with site, BU and/or Corporate) from time to time as required, as well as adheres to Howmet EH&amp;S, Quality, Continuous Improvements and other Company Policies.</li></ul><p><strong>Qualifications</strong></p><p><strong>Basic Qualifications:</strong></p><ul><li>Bachelor’s degree in Safety, Health or Occupational Health &amp; Safety, Engineering or Environmental&nbsp;</li><li>5-7 or more years of experience in the field of Environmental, health and safety or 5 years of EHS field experience, with managerial&nbsp;and project management experience preferred in EHS preferred.&nbsp;</li><li>Employees must be legally authorized to work in the United States. Verification of employment. eligibility will be required at the time of hire. Visa sponsorship is not available for this position.</li><li>This position is subject to the International Traffic in Arms Regulation (ITAR), which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. Green Card Holder), Political Asylee, or Refugee.</li></ul><p><strong>Experience and Background:</strong></p><ul><li>Minimum of five to seven years’ experience facilitating and managing environmental, health and safety programs in manufacturing plus three years managing or coordinating Wastewater treatment facilities.</li><li>Must have broad knowledge of local, state, and federal programs and regulations relating to EH&amp;S.&nbsp; Must be experienced in safety and environmental inspection and audit processes.&nbsp;</li><li>Previous experience in acquisition of permits and interaction with regulators is favorable.&nbsp;</li><li>Prior experience leading continuous improvement projects and programs is necessary.&nbsp;&nbsp;</li><li>Must have excellent organizational, communication, presentation, and persuasion skills.&nbsp;</li><li>Must be able to prioritize and complete multiple and diverse work assignments with minimal direction and supervision.</li></ul><p>The above statements are intended to describe the general nature of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of incumbents in this job classification.</p><p><strong>Physical Demands:&nbsp;&nbsp;</strong></p><ul><li>Must be able to lift/move 30 lbs. (may not exceed per EHS policies).&nbsp;</li><li>Must be able to stand for long periods of time.</li><li>Must be able to wear a respirator.</li><li>Must be able to wear Safety toe shoes, hearing protection, safety glasses.</li><li>Must be able to not wear loose clothing.</li><li>Must be able to use ladders.</li></ul><p><strong>Benefits/Salary:&nbsp;</strong></p><p>This position includes competitive wages and a comprehensive benefits package available day one of hire, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays and vacation. Howmet Aerospace curates a strong working environment through opportunities for career progression, community engagement activities, and flexible schedules contingent upon role and location. The salary range for this position is $140,000 to $180,000.&nbsp;</p><p><strong>About us</strong></p>﻿Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $7.4 Billion in revenue in 2024, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2024 Environmental Social and Governance report at&nbsp;<a href="https://www.howmet.com/esg-report/" target="_blank">www.howmet.com/esg-report</a>. Follow: <a href="https://www.linkedin.com/company/howmet-aerospace" target="_blank">LinkedIn</a>, <a href="https://twitter.com/howmetaerospace" target="_blank">Twitter</a>, <a href="https://www.instagram.com/howmetaerospace/" target="_blank">Instagram</a>, <a href="https://www.facebook.com/Howmetaerospace/" target="_blank">Facebook</a>, and <a href="https://www.youtube.com/howmetaerospace" target="_blank">YouTube</a>. Equal Opportunity Employer: Howmet is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics. If you need assistance to complete your application due to a disability, please email&nbsp;<a href="mailto:TalentAcquisitionCoE_Howmet@howmet.com" target="_blank">TalentAcquisitionCoE_Howmet@howmet.com</a>

Howmet Aerospace

EHS Manager

The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.<p><b>Sell with Confidence. Grow with AutoNation.</b></p><p>AutoNation is redefining the car-buying experience—and we need driven, customer-focused professionals to help us lead the way. With nationwide inventory and a supportive team, you’ll have everything you need to succeed.</p><p><b>Why You’ll Love Working Here:</b></p><ul><li>Competitive benefits</li><li>Career paths into finance, management, and beyond</li><li>A culture built on trust, transparency, and teamwork</li></ul><p><b>What We’re Looking For:</b></p><ul><li>Strong communication and interpersonal skills</li><li>A desire to help people and exceed expectations</li><li>Sales or customer service experience preferred</li></ul><p>Apply now and start building a career with purpose and potential.</p><h2>What are the requirements?</h2><ul><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set targeted personal income goals consistent with AutoNation’s standards of productivity</li><li>Over 1 year automotive sales experience</li><li>Proven ability to exceed established automotive sales and customer service goals</li><li>Excellent communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up, and follow-up again, with customers</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>High school diploma or equivalent</li></ul><h2>&nbsp;<br>Why should I work for AutoNation?</h2><ul><li>You want to work for a car dealer that has a strong moral compass and treats all its associates with respect</li><li>You’ll be empowered with the tools needed to support our customers’ needs and realize your earning potential. What tools? How’s a best-in-class CRM, state-of-the-art equity mining tools to help you uncover better sales leads, preferred relationships with over 30 lenders to get your customers financed and access to a national inventory of over 100,000 new and pre-owned vehicles so you can always find the perfect match for your customer.</li><li>We represent 36 brands in 16 states, so there’s always opportunity to grow your career as a Sales Associate and beyond. Join AutoNation and accelerate as far and fast as your talent and our support can take you.</li><li>How will I be paid? Will I receive training?</li><li>As an Experienced Sales Associate, you’re able to start working on our competitive commission pay plan right away!</li><li>Throughout your career, we’ll provide you with the hands-on, digital and classroom training you need grow and advance while also empowering you to build&nbsp;your book of business and close deals like the expert you already are.</li></ul>Commission based role estimated between $2k - $12k monthly<h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br>&nbsp;</p><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

AutoNation

Retail Sales Associate - House of Imports Mercedes Benz

<h3>Job Description:</h3><h3>Planning Consultant</h3><p>As a Planning Consultant, you will provide a world-class planning experience, uncover opportunities to deepen client relationships through consolidation of assets, referrals, and plan implementations, and develop an engagement strategy that supports each client’s unique planning needs. Through your integrity and adoption of Fidelity’s client commitment standards, we know you will inspire client dedication with the goal of developing lifetime relationships with Fidelity.</p><h3>The Expertise We’re Looking For</h3><ul><li>FINRA Series 7 &amp; 63 licensed; Series 65 or 66 licensed and appropriate state registrations OR ability to acquire series 65/66 upon hire</li><li>Financial services experience preferably in financial planning</li><li>Degree and/or other professional certifications such as CFP are helpful; if you don’t already have a CFP or degree, our Tuition Reimbursement program can help you obtain one</li></ul><h3>The Purpose of Your Role</h3><p>The Planning Consultant works alongside Financial Consultants and/or Wealth Planners in a financial planning capacity. Through your knowledge and your ability to build relationships, you will effectively profile, navigate and present the output of our guidance tools, leading to an in-depth discussion around our planning concepts. This will lead you to uncover additional planning opportunities in which you will partner with the adviser to develop further. This partnership will allow the team to further meet the needs of our clients. You will see your impact on the business and have rewarding interactions with clients every single day!</p><h3>The Skills You Bring</h3><ul><li>Thorough understanding of financial planning concepts to help clients build effective financial plans for them and their families.</li><li>Ability to profile to understand planning needs and identify appropriate solutions</li><li>You have a vested interest in building relationships and being an advocate for clients</li><li>You are motivated toward success, willing to demonstrate ownership, and committed to achieving meaningful goals</li><li>Comfort making outbound telephone calls to further educate clients and find opportunities to add value to the relationship</li></ul><h3>Our Investments in You</h3><p>Fidelity’s greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And our benefit programs are designed to help you and your family strike the right balance. We offer training in-branch, regionally, nationally, and virtually to help you with all aspects of your business. You will not fail due to a lack of training or onboarding!</p><h3>The Value You Deliver</h3><ul><li>Conducting joint appointments with clients, focused on consultations through Fidelity’s guidance offering</li><li>Educating and planning with clients to uncover opportunities that will lead to the client’s success</li><li>Creating and maintaining an organized client contact strategy, including engaging business partners, and using tools such as Salesforce</li><li>Building long-lasting, meaningful relationships with clients</li><li>Mentoring and supporting the success of your peers</li></ul>The base salary range for this position is $70,000 - $105,000 per year. <p>Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.</p><p>Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. </p><p><br>We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.</p><p>Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.</p><p>Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.</p><h3>Certifications:</h3>Series 07 - FINRA, Series 66 - FINRA<h3>Category:</h3>Relationship Management

Fidelity Investments

Planning Consultant - Santa Monica, CA

<h4><b>Summary of Position</b></h4><p>The Manager, Channel Programming and Planning (SVOD and FAST) is responsible for shaping and executing the programming vision across streaming platforms. This role curates dynamic, audience-driven content lineups that reflect each channel’s unique voice and brand identity. Working at the intersection of creativity and analytics, the Manager strategically selects and merchandises titles to drive engagement, retention, and growth.</p><p>Partnering closely with Research, Marketing, Creative, Partner Relations, and Operations, this role ensures each channel delivers a cohesive and compelling viewer experience. The ideal candidate combines a passion for storytelling with a deep understanding of audience insights, platform strategies, and emerging trends in the evolving SVOD and FAST landscape.</p><h4><b>Responsibilities</b></h4><ul><li>Curate standout programming lineups that align with each channel’s voice, audience, and brand promise.</li><li>Analyze content avails to strategically select titles that drive engagement and viewer retention.</li><li>Merchandise content for maximum impact, from themed stunts and marathons to tentpole events and seasonal spotlights.</li><li>Collaborate with Partner Relations to position channels for optimal platform visibility and promotional opportunities.</li><li>Partner with Research to track performance, interpret audience insights, and evolve programming strategies accordingly.</li><li>Stay ahead of content trends, audience behavior, and competitive programming in the SVOD and FAST landscape.</li><li>Develop programming calendars that balance data-driven strategy with creative instinct.</li><li>Work cross-functionally with Marketing, Creative, and Operations teams to bring channel strategies to life.</li><li>Ensure each channel maintains a consistent, compelling, and on-brand viewer experience across platforms.</li><li>Contribute ideas that elevate the overall programming vision and help grow audience reach and watch time.</li></ul><h4><b>Qualifications and Skills</b></h4><ul><li>5+ years of experience in channel programming, content planning, or scheduling within television, SVOD, or FAST environments.</li><li>Proven ability to curate and merchandise content lineups that drive engagement, retention, and audience growth.</li><li>Strong analytical skills with experience using data and performance insights to guide programming strategy.</li><li>Deep understanding of streaming platform ecosystems, content metadata, and scheduling workflows.</li><li>Creative sensibility with an instinct for audience trends, storytelling, and brand alignment.</li><li>Exceptional communication, organization, and collaboration skills; comfortable working cross-functionally with Marketing, Creative, Research, and Operations teams.</li><li>Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail and long-term strategic focus.</li></ul><h4><b>About Lionsgate</b></h4><p>Lionsgate (NYSE: LION) is one of the world’s leading standalone, pure play, publicly traded content companies. It brings together diversified motion picture and television production and distribution businesses, a world-class portfolio of valuable brands and franchises, a talent management and production powerhouse and a more than 20,000-title film and television library, all driven by the studio’s bold and entrepreneurial culture.</p><h4><b>Business Unit Overview</b></h4><p><strong>Lionsgate Television</strong><br>Lionsgate's Television Group is a leading supplier of premium programming to buyers around the world. With a rich history of acclaimed television series such as Mad Men, Weeds, Nurse Jackie, Orange is the New Black, Nashville and The Studio, Lionsgate Television series have earned 396 Emmy Award nominations and 47 Emmys. Lionsgate's Television Group includes nearly 100 series spanning 40+ networks from Lionsgate Television, Lionsgate Alternative Television, Lionsgate Worldwide Television Distribution, 3 Arts Entertainment and Debmar-Mercury.</p><h4><b>Our Benefits</b></h4><ul><li>Full Coverage – Medical, Vision, and Dental</li><li>Work/Life Balance – generous sick days, vacation days, holidays, and Impact Day</li><li>401(k) company matching</li></ul><h4><b>Compensation</b></h4><p>$85,000 - $90,000</p><h4>EEO Statement</h4><p><em>Lionsgate is an equal employment opportunity employer. All employees and applicants are evaluated on the basis of their qualifications, consistent with applicable state and federal laws. In addition, Lionsgate will provide reasonable accommodations for qualified individuals with disabilities. Lionsgate will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and federal law. &nbsp;</em></p>

Lionsgate

Manager, Channel Programming & Planning

<h4><b>Summary of Position</b></h4><p>The Financial Analyst will work closely with the production, business affairs, legal, and accounting departments, so it is important that the candidate can communicate effectively with employees at all levels within the company. The primary focus of this position is to prepare detailed financial analysis, statements, and present results of their work to colleagues and management, and collaborate in a fast-paced, results-oriented environment. This position may also assist with special projects and ad-hoc analysis, as assigned. Duties may include gathering documentation, reviewing contracts and accounting records, and conducting various analyses, as required.</p><h4><b>Responsibilities</b></h4><ul><li>Prepare participation financial analysis and statements, as needed</li><li>Test and implement process improvements, efficiency, and standardization</li><li>Interpret and assess contracts for participations subject-related matter</li><li>Responsible for special projects and ad hoc analysis as requested</li></ul><h4><b>Qualifications and Skills</b></h4><ul><li>Bachelor's degree from a four-year college or university in Accounting, Finance or Business Administration</li><li>Attentive to detail and keen judgement to make sound decisions</li><li>Excellent analytical and organization skills with the ability to multi-task and meet strict contractual deadlines</li><li>Ability to work pro-actively and autonomously in the role, but also as a team player within the participations and residuals group</li><li>Intermediate level of Microsoft Excel</li><li>Strong verbal and written communication skills</li></ul><h4><b>Nice to Haves</b></h4><ul><li>Experience in accounting, finance, and/or participations is a plus</li></ul><h4><b>About Lionsgate</b></h4><p>Lionsgate (NYSE: LION) is one of the world’s leading standalone, pure play, publicly traded content companies. It brings together diversified motion picture and television production and distribution businesses, a world-class portfolio of valuable brands and franchises, a talent management and production powerhouse and a more than 20,000-title film and television library, all driven by the studio’s bold and entrepreneurial culture.</p><h4><b>Our Benefits</b></h4><ul><li>Full Coverage – Medical, Vision, and Dental</li><li>Work/Life Balance – generous sick days, vacation days, holidays, and Impact Day</li><li>401(k) company matching</li></ul><h4><b>Compensation</b></h4><p>$70,500 - $72,000</p><h4>EEO Statement</h4><p><em>Lionsgate is an equal employment opportunity employer. All employees and applicants are evaluated on the basis of their qualifications, consistent with applicable state and federal laws. In addition, Lionsgate will provide reasonable accommodations for qualified individuals with disabilities. Lionsgate will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and federal law.&nbsp;</em></p>

Financial Analyst, Participations

<p><b>Salary Range:&nbsp;</b>&nbsp;$47,840.00&nbsp;(Min.) -&nbsp;$57,062.00&nbsp;(Mid.) -&nbsp;$68,474.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Community Resource Center (CRC) Specialist II supports in building relationships with members of the community, L.A. Care departments, and Blue Shield of California Promise Health Plan staff (under a collaborative partnership agreement), community based agencies, government agencies, and CRC vendors and instructors. The role supports community and provider communication and engagement initiatives to increase member traffic at a CRC and provides information to members of the community to physical and health education programs, classes and resources. Acts as a key partner to support the CRC marketing and promotional initiatives to meet operational needs. Follows workflows to refer members to receive services across L.A. Care departments that support a member's health care journey to promote positive health care outcomes. Helps connect members and community participants in understanding health care access issues, identifies resource needs based on social drivers resulting from member inquiries and health assessments, and refers to the appropriate source for subject matter assistance. Provides ongoing member assistance and follow-up in select cases. Works in partnership with L.A. Care health plan departments to provide customer service, social services support, care management, health education resources, behavioral health, member engagement marketing and communication, relies on line of business product knowledge and business insight. The CRCs serve anyone in the community in which they are located; and therefore, this role will provide support on referral processes to connect non-member cases to the appropriate external resources and collaborate with key stakeholders across L.A. Care in support of positive outcomes for members.</p><p>Supports the planning and development, implementation, and analysis of CRC services, programming, and vendor management. This role may support special projects following directions and instructions from a work plan, technical procedures, and relationship management ensuring successful implementation of CRC initiatives. </p><h4>Duties</h4><p><b>Day-to-Day Representation: (25%)</b><br>Supports the coordination of member-centric customer service to respond and resolve inquiries and questions and bridges members to appropriate resources. &nbsp;Provides guidance and support to inform, guide, and educate members, community residents, and other stakeholders regarding health education programs, benefit information, resources and support available at L.A. Care and partner health plan benefits, CRC resources to meet the member/visitor needs. Collaborates with team members to create resource guides and reference materials. &nbsp;Implements the appropriate approach to identify member or visitor resource needs in complex situations and takes action to link the member/visitor to the appropriate services, programs, or resources. Actively identifies gaps in CRC services, resources, and programs, delivers recommendations for new programs and proposes solutions for the implementation of new services. &nbsp;Participates in day-to-day work operations including opening and closing of the CRC, ordering and maintaining of office supplies, and inventory. Supports CRC vendors which deliver facility maintenance. Coordinates, maintains, and schedules CRC calendar and conference rooms, including management of appointments. Prepares conference/training rooms and assists with support services, as needed. Answers incoming calls in a timely and professional manner. &nbsp;</p><p><b>High-Touch Customer Focus: (25%)&nbsp;</b><br>Performs high quality in-person service and contributes to the extended-hour schedule of the CRC to support members and visitors that may need services outside of regular operating hours and days based on business needs. Implements child development activities and programs to support children development while parents and guardians attend a class or service appointment at the CRC. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</p><p><b>Cross-Collaboration: (20%)</b><br>Supports community initiatives maintaining good relationships within L.A. Care and Blue Shield Promise Health Plan, and with community stakeholders to promote access to health care programs, classes, and preventative services offered at the CRC. &nbsp;Provides information to other L.A. Care departments on services and activities that resonate with and engage members of the CRC community based on hands-on experience at the Center.</p><p><b>Outreach and Engagement: (15%)</b></p><p>Supports and nurtures relationships with key internal and external stakeholders; and, is an ambassador to promote CRC partnership brand recognition. &nbsp;Establishes relationships with key community stakeholders, informs management on community needs, and enters data to inform an integrated approach to outreach activities and targeted member engagement. &nbsp;Supports planning, development, implementation, and analysis, of member and community engagement activities to increase member traffic at the supports outreach and engagement activities to attract new L.A. Care and partner health plan members into the CRC to participate in services and programs. Provides feedback to bridge members of the community to physical and health education programs and classes which will enhance health outcomes and member experience. &nbsp;Supports communications and marketing efforts through multiple platforms to increase member traffic at assigned CRC.</p><h4>Duties Continued</h4><p><b>Implementing Strategic Initiatives: (15%)</b><br>Supports the implementation of special projects which include identifying the scope of work responsibilities, accountabilities, deliverables, key milestones, timelines, and specific tasks that &nbsp;must be completed in order to ensure project, initiatives, and events are successfully implemented within the required timeframe.<br>Supports in monitoring risks and provides recommendations for management to implement mitigation plans to keep initiatives on-track. &nbsp;Collaborates in the maintenance of consistent documentation of project deliverables, tracks and reports project status. &nbsp;&nbsp;</p><p>Performs other duties as assigned. (10%)</p><h4>Education Required</h4>Associate's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Bachelor's Degree<h4>Experience</h4><p><b>Required:</b><br>At least 6 months of community work focused on health care, public health, or health education, OR at least 6 months of operations work experience, community events, leading projects, and supporting relationships with multiple stakeholders.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br>Experience with data entry and reporting processes.&nbsp;</p><p><b>Preferred:</b><br>Previous experience in child development activities. &nbsp;</p><h4>Skills</h4><p><b>Required:</b><br>Ability to communicate verbally and in writing.</p><p>Organizational skills.</p><p>Detail-oriented, collaborative and enthusiastic team player.&nbsp;</p><p>Ability to assist with inquiries and identify creative solutions to assist members and community stakeholders.</p><p>Ability to troubleshoot problem areas and support effective alternative solutions and provide optimal customer service for internal and external customers.</p><p>Action oriented attitude to take on new opportunities and rewarding challenges with a sense of urgency, high energy, and enthusiasm.</p><p>Ability to multi-task and meet competing deadlines while maintaining attention to detail and accuracy.</p><p>Ability to work independently or as part of a diverse team while applying business-insight as well as empathy towards members.</p><p>Initiative to act on anticipated business needs in the operational and customer service areas.<br><br>Ability to adapt quickly to a fast-changing environment.</p><p>Knowledge of MS Office including Outlook, Word, Excel, and PowerPoint</p><p>Excellent customer service skills.</p><p>Interpersonal skills, ability to read non-verbal cues and apply situational adaptability skills.</p><p>Ability to make sound decisions with incomplete information.</p><p><b>Preferred:</b><br>Experience with the Salesforce Customer Relationship Management (CRM) platform</p><p>Knowledge and understanding of the unique needs of the Medi-Cal beneficiary populations within a social service, healthcare, not-for-profit, or government setting.&nbsp;</p><p>Knowledge of public agencies, organizations, and other resources that support Community Resource Center visitors.</p><p>Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.</p><h4>Licenses/Certifications Required</h4>Cardiopulmonary Resuscitation (CPR) Certified within 120 days of hire.<h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><p>Within 120 days of hire: Cardiopulmonary resuscitation (CPR) and California Mandated Reporter. </p><p>Management of Aggressive Behavior (MOAB), de-escalation techniques training, safe lifting practices training. Emergency Action Plan (EAP).</p><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Required:</b></p><p>Travel to offsite locations for work.</p><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Behavioral Health, Relationship Manager, Data Entry, Social Services, Public Health, Healthcare, Customer Service, Administrative, Service                                                    </p>

L.A. Care Health Plan

Community Resource Center Specialist II

<p><b>Salary Range:&nbsp;</b>&nbsp;$60,778.00&nbsp;(Min.) -&nbsp;$75,950.00&nbsp;(Mid.) -&nbsp;$91,166.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Help Desk Technician III plays a critical role within the Information Technology (IT) team at L.A. CareHealthPlan, providing advanced technical support for complex incidents and serving as a mentor for Level 2 technicians. The Technician serves as a key liaison between the I.T. Service Desk, business units, and other I.T. teams, collaborating to resolve technical problems efficiently and maintain a high level of user satisfaction.&nbsp; This position also contributes to the completion of I.T. projects. Acts as a Subject Matter Expert, serves as a resource and mentor for other staff. This position also ensures established monthly performance baselines are completed.</p><h4>Duties</h4><p>Manages complex issues escalated from Level 2 Service Desk Technicians, serving as a key liaison between the I.T. Service Desk and internal business units. Collaborates with other I.T. teams to resolve critical incidents, ensuring high-level customer service and quick resolution. (50%)</p><p>Takes the lead and/or assists I.T. Management with the completion of department related projects. Applies subject expertise in evaluating business operations and processes. Identifies areas where technical solutions would improve business performance. Consults across business operations, providing mentorship, and contributing specialized knowledge. Ensures that the facts and details are correct so that the project’s/program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices. Provides training, recommends process improvements, and mentors junior level staff. (5%)</p><p>Conducts audits by analyzing results and recommending and implementing process improvements. Assists with regulatory audits and HIPPA compliance. Accurately audits department-specific processes, analyzes and reports audit findings based on established guidelines (GAP analysis), and makes recommendations to I.T. Management as needed. Conducts entitlement reviews, monitors compliance activities, and provides recommendations for improvements. (5%)</p><p>Provides training to new and existing Level 2 technicians, sharing valuable I.T. knowledge and ensuring the team is up to date with the latest tools, technologies, and best practices. (5%)</p><p>Collaborates and completes all reporting functions for the I.T. Service Desk, including inventory management of software, hardware, laptops, desktops, monitors, and user data. Develops and maintains an inventory control system and implements strategies to identify and mitigate discrepancies. Collaborates effectively with cross-functional teams and communicate complex technical concepts to non-technical stakeholders. (5%)</p><p>Logs into the phone queue to assist with incoming calls in the morning or as needed, ensuring timely support for end users. Assists in responding to user inquiries and technical issues via phone, email, or chat, ensuring professional and timely resolution. (5%)</p><p>Writes, reviews, and updates Standard Operating Procedures (SOPs) based on ongoing business changes and evolving processes, ensuring documentation is accurate and aligned with organizational needs and policies<b>. </b>Manages and ensures the successful execution of the On/Offboarding process in alignment with established Standard Operating Procedures (SOPs). (5%)</p><h4>Duties Continued</h4><p>Ensures adherence to all I.T. policies, with a particular focus on those related to security, risk management, and data protection, to maintain a secure and compliant environment across the organization. (5%)</p><h4>Participates in the after-hours on-call rotation, assisting Level 2 technicians with escalated issues and offering guidance as needed to ensure effective resolution. (5%)</h4><p>Performs other duties as assigned. (10%)</p><h4>Education Required</h4>Associate's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Bachelor's Degree in Information Technology or Related Field<h4>Experience</h4><p><b>Required:</b></p><p>At least 2 years of experience in Call Center Help desk, configuring &amp; administering networked computer systems in a Windows environment.</p><p>Extensive experience with MS Office 365 Suite, Entra ID, Active Directory, Intune, and laptop/desktop configurations.</p><p>Experience with diagnosing and resolving advanced issues related to Active Directory, VPN, and remote desktop functionality.</p><p>Experience with ticketing systems (e.g., Jira Service Management).</p><p>Experience with on-call support and afterhours troubleshooting.</p><h4>Skills</h4><p><b>Required:</b><br>Expertise in troubleshooting Windows 10 and 11, Active Directory, Microsoft Office 365, software imaging solutions, network connectivity issues, hardware diagnostics, remote desktop support, (Information Technology Infrastructure Library (ITIL) best practices, and incident management. </p><p>Excellent knowledge of security protocols, endpoint management tools, and user access management, with the ability to resolve complex technical issues and deliver high-quality support in a fast-paced environment.</p><p>Excellent track record of delivering excellent customer service, meeting deadlines, and achieving first-time resolution of technical issues.</p><p>Excellent initiative and ownership of tasks, with the ability to work independently and effectively troubleshoot complex issues.</p><p>Excellent problem-solving skills with the ability to remain composed under pressure, ensuring timely and effective resolutions.</p><p>Knowledge in configuring and managing remote LAN access for VPN.</p><p>Proven ability to manage and prioritize multiple tasks and incidents in a fast-paced environment.</p><p>Ability to log all calls and incidents into Jira Service Management, ensuring accurate tracking and resolution.</p><p>Ability to resolve escalated Incidents and Service Requests within the agreed Service Level Agreements (SLAs).</p><p>Ability to collaborate effectively with team members, demonstrating strong teamwork and a proactive work ethic.</p><p>Excellent customer service skills, ensuring user satisfaction and prompt issue resolution.</p><p>Excellent written and verbal communication skills.</p><p>Proven ability to work within defined SLAs for incident and service request resolution.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Computing Technology Industry Association (CompTIA) A+ CertificationComputing Technology Industry Association (CompTIA) Network+ CertificationComputing Technology Industry Association (CompTIA) Security+ CertificationMicrosoft Certified: Azure Fundamentals<h4>Required Training</h4><h4>Physical Requirements</h4>Moderate<h4>Additional Information</h4><p>In addition to the main corporate office, L.A. Care supports 14 Community Resource Centers across L.A County. </p><p>L.A. Care Health Plan is available 24 hours a day, &amp; 7 days a week, including holidays. Help Desk Shifts are assigned based on business need and may include but not limited to evenings, weekends, and holidays.</p><p>Travel to offsite locations for work required.</p><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Service Desk, Call Center, Risk Management, Customer Service, Finance                                                    </p>

Help Desk Technician III (Hybrid)

<p><b>Salary Range:&nbsp;</b>&nbsp;$60,778.00&nbsp;(Min.) -&nbsp;$75,950.00&nbsp;(Mid.) -&nbsp;$91,166.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p><br>The Customer Solution Center Member Navigator II is responsible for resolving member inquiries. Coordination of care for complex cases which may involve benefit coordination, continuity of care, access to care, quality of care issues, member eligibility, assignment, disenrollment's issues and interpreting requests for all product lines (Medi-Cal, L.A. Care Covered, Cal MediConnect (CMC)). It will be expected that the main focus is to provide member satisfaction. In addition, this position is responsible for handling disenrollment's in coordination with U.M. department and Plan Partners: Department of Health Services (DHS), Centers for Medicare and Medicaid Services (CMS) National Committee Quality Assurance (NCQA) as well as L.A. Care guidelines. The Navigator ensures the proper handling of member issues whether presented by members, the Ombudsman's, state contractors, member advocates, Executive Community Advisory Committee (ECAC), L.A. Care Board Members or providers are resolved expeditiously. The Navigator handles and coordinates the identification, documentation, investigation and resolution of complex cases, in a timely and culturally-appropriate manner. Coordinates multi-departmental (Member Services, Product Network Operations (PNO), Claims, Utilization Management (UM), Pharmacy, Medicare Enrollment/Disenrollment, Sales and Quality Management (QM)) processes to ensure identification of member's claims of gaps in coverage and resolution of cases for members' satisfaction and of referral cases to plan partners when applicable. The Navigator will be stationed and available to assist our members at any of our designated Community Resource Center/Walk-In Center. Will provide Navigator support at other Community &nbsp;Resources Center locations as needed.</p><h4>Duties</h4><p>Coordinate multi-departmental (Member Services, PNO, Claims, UM, Sales, Medicare enrollment and QM) processes to resolve members 'issues and complex cases to the members' satisfaction. This process may include referrals to plan partners to ensure compliance with regulatory and L. A. Care guidelines. Ensure to follow departmental guidelines/matrixes for all processes. Urgent Complex cases will be handled within 24hrs. All others within 48hrs. (30%)</p><p>Work as a navigator to our Medicare Line Of Business (LOB): A. Ensure to meet deadline for completion of Welcome Calls; B. Ensure to follow through on all cases forwarded to other areas for assistance; C. Document all transportation services provided to each member. Ensure to confirm appointment and authorization; D. Coordinate/assist with all other departments regarding Medicare Services; E. Thorough Reinstatement of enrollment of members whose disenrollment are questionable; F. Identify and complete Organization and Coverage Determination for timeliness and resolution; G. Ensure proper Guidelines are followed for Medicare disenrollment request; H. Ensure to complete all BAE and/or LIS request. (25%)</p><p>Identify potential quality of care issues and referral to QM Department, through calls received from our Call Center and other internal customers. (10%)</p><p>Handle disenrollment's requests from members, providers and plan partners: 1) Long Term Care (Exhaustion of Benefits); 2) Move out of County; 3) Major Organ Transfers; 4) Incarceration; 5) Foster Care. (5%)</p><h4>Work with Compliance Department regarding suspected fraudulent activities received through the L.A. Care hot line and the Call Center personnel. (5%)</h4><h4>Communicate with collection agencies, billing business offices regarding delinquent and problematic member accounts which includes claims issues from L.A Care Medi-Cal Direct Program (MCLA), Healthy Families (HF), Healthy Kids (HK), and Special Needs Populations (SNP) members. (5%)</h4><h4>Work with Cultural &amp; Linguistic (C&amp;L) to provide translations for members' correspondence into the appropriate languages. As requested review documents submitted by C&amp;L to ensure proper translation and culturally sensitive materials for distribution to our members (brochures pamphlets and educational materials). (5%)</h4><h4>Meet general L.A. Care requirements for attendance and punctuality and follow department guidelines. (5%)</h4><p>Perform other duties as assigned. (10%)</p><h4>Duties Continued</h4><h4>Education Required</h4>Associate's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Bachelor's Degree<h4>Experience</h4><p><br><b>Required:</b></p><p>At least 2 years of experience resolving health care eligibility, access, grievance and appeals issues, preferably in health services, legal services and /or public services or public benefits programs with claims and Medicare experience.</p><p><b>Preferred:</b></p><p>Health Plan background a plus along with strong advocacy background.</p><h4>Skills</h4><p><br><strong>Required:</strong><br>Strong customer service skills.</p><p>Excellent oral and written communication skills.</p><p>Strong analytical and conflict resolutions skills as well as persuasion skills.&nbsp;</p><p>Proficient in MS Office applications, Word, Excel, Power Point, and Access.</p><p><strong>Preferred:&nbsp;</strong><br>Medical terminology a plus.</p><p>Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Medicare, Claims, Call Center, Medicaid, Pharmacy, Healthcare, Insurance, Customer Service                                                    </p>

Customer Solution Center Member Navigator II- Palmdale Location (Onsite)

Customer Solution Center Member Navigator II- West Los Angeles Location (Onsite)

<br>                    ​​​​​<b>Department:</b> Safety and Security<br><b>Reports to:&nbsp;</b>Manager, Safety and Security<br><b>Job Type:</b>&nbsp;Full-time – Regular&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br><b>Job Classification:&nbsp;</b>Hourly (Non-exempt)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br><b>Workplace Location:</b>&nbsp;Los Angeles – Academy Museum<br><b>Compensation:</b>&nbsp;$23.84 per hour<br><br><b>Summary/Objective:</b><br>The&nbsp;Security Operations Center (SOC) Operator is responsible for monitoring equipment and devices that include cameras, security access and anti-theft devices, intrusion, radio communication, and fire life safety systems. You will maintain the daily Security Operations log, report any deviations from normal operations to a supervisor, and&nbsp;dispatch resources to calls for service, emergencies, earthquake recovery, and fire protection measures according to&nbsp;AMMP Security Operations Center procedures. In addition, Security Operations Center Operators may be scheduled to work Safety and Security Associate posts, which involve patrolling the museum on foot and working static posts such as the staff entrance and the museum store.<br><br>This position is hiring for two shifts:<ul><li><b>Day Shift:</b> 6:00 a.m. – 2:30 p.m.</li><li><b>Swing Shift:</b> 2:00 p.m. – 10:30 p.m.</li></ul><br>Both shifts are scheduled Thursday through Monday, with Tuesday and Wednesday off.<br><br><strong>Essential Functions of the Job:</strong><ul><li>Be assigned to a regular SOC post or special post; assignments may change daily and without notice.</li><li>Monitor security surveillance cameras, access control, and art protection systems.</li><li>Answer phones and operate an IP-based telephone system.</li><li>Operate a radio and use multi-channel communications.</li><li>Complete call logging, data entry and provide detailed documentation (e.g., Officer Dispatch, Incident Reporting).</li><li>Provide after-hours operations support.</li><li>Ensure procedures and protocols are in place to effectively respond to incidents, alarms, notifications, and calls.</li><li>Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, and radio systems.</li><li>Ensure all systems within the SOC are functioning properly.</li><li>Evaluate information and respond with the appropriate communication and dispatch procedures.</li><li>Maintain discretion when sensitive and confidential information is revealed.</li><li>Retain and retrieve information in the form of policies, bulletins, verbal reports, and training.</li><li>Remain calm in emergency situations.</li><li>Participate in daily roll call and training.</li><li>When assigned a non-SOC post, the operator will:<ul><li>Maintain high visibility while on assignment.</li><li>Maintain a positive, empathetic, and professional attitude towards guests.</li><li>Patrol assigned areas on foot, conduct security tours assisted by electronic device as assigned to ensure personnel, visitors, building, and exhibitions security.</li><li>Greet visitors, provide information, direction, and other assistance to ensure a positive visitor experience.</li><li>Assist visitors and staff in the safe evacuation from the building. May respond to incidents and emergency calls according to Academy Museum policy.</li><li>Enforce Academy Museum security policies and procedures using good judgment and excellent public relations skills.&nbsp; Refer unresolved concerns or issues to shift supervisor.</li><li>Ensure all scheduled business appointments are verified and properly directed to staff or museum department upon arrival.</li><li>Monitor activity and immediately report any discrepancies observed (e.g., suspicious activity, security breaches, facility and safety hazards, and emergency situations).</li><li>Contact emergency responders, such as police, fire, and/or ambulance personnel, as required.</li></ul></li></ul><br><b>Required Competencies:&nbsp;</b><ul><li>A high school diploma or equivalent certificate of completion.</li><li>1+ years of experience as a Security Operations Center Operator or Control Room Operator required.</li><li>A California BSIS guard card.</li><li>Demonstrated a high level of competency with advanced computer systems (e.g., hardware, software, and networks).</li><li>An average typing speed of 45WPM.</li><li>Demonstrated ability to operate radio, telephone equipment, and/or console monitors.</li><li>Basic working proficiency in operating Security and Mass Communications (e.g., Genetec, Forteco, Guardtek, Everbridge).</li><li>Intermediate proficiency in using MS Word and Excel documents and navigating and using MS Outlook email. &nbsp;</li><li>Flexibility to work various shifts including weekends and holidays.</li><li>A commitment to diversity, equity, accessibility, and inclusion. </li></ul><b>Physical Demands: </b><ul><li>Remain in a stationary position at a computer terminal for an extended period.</li><li>When outside of the operations center, this position requires walking and standing for long periods (up to 7 hours per shift).</li></ul><br><b>Additional Information:</b><ul><li>The interview process may include an assessment designed to provide insight into a candidate's communication and observation skills. </li></ul><br><b>Required Vaccination: </b>Full vaccination against COVID-19 is required, including any booster vaccinations as applicable.&nbsp;<b>Exception: Medical and religious accommodations approved by the Office of People &amp; Culture.&nbsp;</b><br><br><b>Our Benefits:</b><ul><li>Comprehensive medical, dental, and vision coverage.</li><li>15 days of PTO, plus company-paid holidays.</li><li>Additional time off including summer hours, winter hours, and a cultural floating holiday.</li><li>Paid sick leave.</li><li>Paid parental leave.</li><li>401k retirement plan with a company match</li><li>Clean Air Commuter Program</li><li>Employee Assistance Program through CompPsych Guidance Resources.</li><li>Wellness benefits through Cigna Healthcare.</li><li>Free access to 16,000+ online courses through LinkedIn Learning</li><li>Free Academy membership screenings</li><li>Free tickets and screenings at the Academy Museum</li><li>Employee discounts through LifeMart and Working Advantage</li></ul><br>@museumLI                <br>

361 Jobs in Torrance, CA, USA