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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the Role:The Director of Audit will lead the function responsible for providing strategic support of department-level change initiatives related to enterprise risk framework updates, audit process and system changes, and skills development. This role builds alignment between the internal audit function and enterprise risk management priorities to drive consistent implementation of new audit methodologies, tools, and risk coverage approaches.Key Responsibilities:<ul><li>Audit Portfolio Support:<ul><li>Serve as a central point of contact and coordination for Audit Leader Portfolios, Professional Practices and Risk Transformation PMO to ensure consistency and completeness in audit change execution risk coverage.</li><li>Partner across the Change Director Community to operationalize and update risk universe components, including risk statements, control expectations, and testing approaches standards.</li><li>Facilitate the implementation of enterprise risk framework changes into audit practices.</li></ul></li><li>Change Management &amp; Implementation:<ul><li>Lead planning and execution of change initiatives related to updates in enterprise risk frameworks, taxonomies, and associated control libraries.</li><li>Oversee change management strategies and communications to ensure successful adoption of new tools, templates, or methodologies</li><li>Partner with Product Management, Professional Practices, and Technology teams to drive rollout of new audit platforms, enablement tools, and automation capabilities.</li></ul></li><li>Stakeholder Engagement &amp; Governance:<ul><li>Collaborate with key stakeholders in Risk, Compliance, Technology, and the Business to stay ahead of enterprise changes impacting the audit approach.</li><li>Represent the audit team department in cross-functional forums related to changes being driven from Project ACE and Project Guardian risk taxonomy governance, control standards, and risk oversight initiatives. [For Internal JD Only]</li></ul></li><li>Enablement &amp; Training:<ul><li>Work with Audit Training and Professional Practices to ensure timely enablement of audit staff on changes to risk frameworks, tools, and processes.</li><li>Lead knowledge-sharing sessions and develop communications to support upskilling across the department.</li></ul></li><li>Reporting &amp; Monitoring:<ul><li>Establish metrics and dashboards to monitor adoption and effectiveness of implemented changes.</li><li>Provide updates and recommendations to senior leadership on risks, dependencies, and opportunities for continuous improvement.</li></ul></li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in accounting, Finance, Business, or related field</li><li>8+ years of experience in internal audit, risk management, or controls.</li><li>Strong understanding of risk frameworks control assessment processes, and internal audit methodologies.</li><li>Proven track record leading complex change or transformation efforts within large, matrixed environments.</li><li>Exceptional stakeholder engagement and communication skills.</li></ul>Preferred Qualifications<ul><li>Financial Services experience</li><li>Experience with audit tools and technologies, risk/control libraries, and agile methodology.</li><li>Professional certifications (e.g., CIA, CPA, CISA, CRMA)</li></ul>Key Competencies:<ul><li>Strategic Thinking</li><li>Influence and Collaboration</li><li>Change Leadership</li><li>Project Management</li><li>Risk and Control Expertise</li><li>Operational Execution</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Audit Director - Change Management | Compliance

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Job Description:The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the CLT Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day.MSPs do this by:<ul><li>Welcoming and providing access to our Card Members upon arrival at reception</li><li>Being accountable and taking ownership of the customer’s experience from beginning to end</li><li>Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer</li><li>Employing the Customer First philosophy in meeting customers’ needs and expectations</li><li>Providing concierge and lifestyle recommendation</li><li>Providing travel consultation and minimal reservation assistance</li><li>Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners</li></ul>Lounge Hours of operation are from 05:00 AM - 11:00PM 7 days a week. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:<ul><li>Minimum of 1 year recent experience servicing premium customers</li><li>Airline, lounge or travel industry experience preferred, including reservation experience</li><li>Passion for servicing customers with proactive solutions</li><li>Exceptional communication skills, delighting the customer with every single interaction</li><li>The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received</li><li>Must exhibit the utmost professionalism and maintain a positive attitude in all interactions</li><li>The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment</li><li>Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do</li><li>Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment</li><li>Ability to utilize and switch from multiple technology platforms with ease</li><li>Adapt to an ever-changing environment and being resilient</li><li>Ability to work flexible shifts including nights, weekends, and holidays is essential</li><li>Light to moderate lifting may be required for certain job tasks</li></ul>Salary Range: $24.00 to $25.25 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Experience Concierge, Centurion Lounge - CLT

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Sr TPM for eCRMs ETP DiamondStrategic Purpose and Team Structure<ul><li>The Enterprise CRM Solutions team, established in 2024, is core to the company's transformative Framework for Winning, focusing on reimagining platform solution delivery for greater agility, speed, effectiveness, and transparency.</li><li>The team leverages Data, Machine Learning, and Artificial Intelligence to power solutions for Sales and Customer Domains, driving acquisition and expansion of client relationships across the enterprise.</li><li>C360 serves as a central enterprise platform, supporting numerous Lines of Business (LOBs) and Centers of Excellence (COEs), and operates within a scaled agile framework augmented by Kanban, VCC, and Innersourcing methodologies.</li><li>The C360 agile train includes over 20 scrum teams with integrated processes for intake, LPM (Lean Portfolio Management), and tech finance, exemplifying large-scale agile operations.</li><li>The Customer Demographic Orchestration (CDO) also operates as an agile train, with a strong emphasis on data governance, audit collaboration, and serving as the system of record (SOR) for critical data.</li><li>This leadership role carries the responsibility for overseeing financial adherence and spend across all portfolio epics, ensuring alignment with strategic investments.</li><li>Project Diamond is an ETP from 2025 going until 2027 to clean up the customer domain ecosystem to ensure all applications across all enterprise journeys are using customer demographics from C360.</li><li>In 2026 this program will grow exponentially to include other objectives such as the complete decommission of legacy CRPS and the fortifying our the C360 foundation after resolving several top IAG findings.</li></ul>Leadership and People Management<ul><li>The TPM is tasked with leading, mentoring, and coaching high-performing technology delivery teams, building a culture of excellence, continuous development, and knowledge sharing.</li><li>Change management is a key competency; the TPM must guide teams through transition with transparency, address resistance proactively, and maintain morale by sharing the “why” behind change.</li><li>Conflict resolution and collaboration across technology, product, and operations is essential, requiring the ability to unify diverse stakeholders and transform competing interests into shared ownership.</li><li>Inclusive and adaptive leadership is expected, ensuring diverse voices are valued, leadership style is tailored to team needs, and trust is built across global or cross-functional teams.</li></ul>Project &amp; Program Delivery Excellence<ul><li>The TPM leads strategic planning, coordination, and execution of high-impact technology programs, aligning technology initiatives with business objectives and ensuring successful delivery.</li><li>Expertise in risk management is required, including the development of risk mitigation plans, regular assessments, and the implementation of corrective actions as needed.</li><li>Expert project management skills are essential, with proficiency in tracking key metrics, analyzing performance, and optimizing resource allocation across multiple complex projects.</li><li>Simplifying complex technical concepts for both technical and non-technical audiences is highlighted, supporting the growth of future Technical Program Management (TPM) leaders.</li></ul>Technical and Domain Expertise<ul><li>Essential knowledge areas include the software development lifecycle (SDLC), project management, agile methodologies (Scrum/Kanban), and relevant tools such as Jira or Rally.</li><li>Technical experience should encompass application design, software development, distributed systems, algorithms, relational databases, automation testing (including automated, functional, and performance testing), and middleware/API platforms (including RESTful services).</li></ul>Key Responsibilities<ul><li>Oversees the strategic planning, coordination, and execution of technology-focused projects, ensuring alignment with organizational objectives</li><li>Strategically allocates resources to optimize utilization across high-complexity projects and balance team workloads</li><li>Directs Agile Release Trains (ARTs), coordinating with product owners, agile champions, and development teams for timely quality milestone delivery</li><li>Leads and orchestrates Program Increment (PI) Planning meetings and technical alignment discussions with leadership, product management, and delivery teams to ensure strategic alignment and readiness</li><li>Oversees and mentors Agile Release Train (ART) meetings to ensure the preparation, readiness, and prioritization of features for future PI planning sessions, in partnership with product management and system architects</li><li>Develops and oversees comprehensive risk management plans, conducts regular risk assessments, and deploys mitigation strategies to ensure smooth Agile Release Train (ART) execution</li><li>Interprets relevant portfolio, Release Train, and team-level metrics</li><li>Champions Inspect &amp; Adapt sessions and other retrospective meetings to promote a culture of continuous learning and improvement within the teams</li><li>Ensures compliance with Software Development Life Cycle (SDLC) standards across the Agile Release Train (ART)</li><li>Utilizes advanced project management tools and techniques to monitor progress, track key metrics, and implement corrective actions</li><li>Owns the creation of technical specification documents and blogs that explain product functionality and provide clarity on the project objectives</li><li>Drives project quality by improving process gaps and increase efficiency and productivity</li><li>Engages with stakeholders, including project sponsors, team of colleagues, and external partners, to ensure strategic alignment and effective information flow</li><li>May or may not oversee and mentor a team of Technology Delivery colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity</li><li>May or may not provide direct leadership and coaching to Technology Delivery teams, supporting training and development of best practices</li><li>May or may not manage resource allocation, project timeline, and budget for projects, ensuring alignment with organizational goals</li><li>Collaborates with senior leadership to hire top talent for the team, ensuring a high-functioning and cohesive unit, implementing strategies for talent retention and professional development</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives</li></ul>Education and Knowledge<ul><li>Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering) and/or comparable experience; advanced degree preferred</li><li>Knowledge of Agile/SAFe/Lean methodologies</li><li>Knowledge of technical challenges and systems design, with the ability to facilitate technical discussions and drive solutions and innovative solutions</li><li>Knowledge of the full life cycle of product development, from concept to delivery, including Test Driven Development</li></ul>Work Experience<ul><li>Experience in program delivery or project management, preferably within a technology-focused environment</li><li>Experience in leading project teams with a track record of successful project delivery</li><li>Experience in managing multiple projects and coordinating cross-functional teams</li><li>Experience in mentoring and developing junior team members and fostering a high-performing team environment</li><li>Experience in stakeholder management and executive communication</li><li>Experience in leading organizational change and overseeing cultural transformation</li><li>Experience in project management software tools and techniques, such as JIRA, Confluence, or similar platforms</li><li>Experience in writing technical documentation</li></ul>Licenses and CertificationsCertification in SPC (SAFe Program Consultant), SA (SAFe Agilist), PMI-ACP (Agile Certified Practitioner), or PMP (Project Management Professional) is a plusSummary of the Ideal Profile<ul><li>An accomplished leader with a track record in technology project delivery and agile leadership, skilled in managing high-performing teams, fostering inclusivity, and driving strategic transformation.</li><li>An expert in both people and program management with the ability to connect technical delivery to business outcomes and cultivate continuous improvement across a large, complex technology portfolio.</li><li>Proven ability to adapt to change, resolve cross-functional conflicts, and articulate complex concepts to diverse audiences—building trust, engagement, and measurable success within the organization.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Technology Project Management- Int Card & Risk Services Tech

American Express Travel Related Services Company, Inc. seeks Senior Engineers to serve as a core member of an engineering team to develop digital and automated solutions for our customers. Develop and design software applications, translating user needs into systems architecture. Assess and validate application performance and integration of component systems and provide process flow diagrams. Test the engineering resilience of software and automation tools. Assess and incorporate user story analysis and elaboration to optimize software solution. Apply visualization and other techniques to fast-track concepts. Reengineer systems and code for continuous improvement.Position requires a Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related STEM field, followed by 5 years of progressively responsible software design, development, testing, and implementation experience. Experience must include 1 year with: Agile development, Agile methodologies, automation, business intelligence systems, Control M, data warehouses, DBMS, ETL, ETL jobs, Microstrategy, Netezza, object-oriented programming, Oracle, Oracle databases, performance tuning, PL/SQL, relational databases, and SQL. Telecommuting is available up to 2 days per week.Job Location:&nbsp;Phoenix, AZSalary Range: $157,934.00 to $190,000.00 annuallyWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI&nbsp;

Senior Engineers

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the US Consumer Services Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for US Consumer Services to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.US Consumer Services is looking for a Vice President of Risk ID, Assessment to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The VP, US Consumer Services Risk ID &amp; Assessment will:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide additional identification of risks throughout business processes and systems (along with business process owners)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Facilitate BUs in their risk assessments performance (e.g., Risk and Control Self-Assessment (RCSA), Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / Quality Assurance (QA) programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead control monitoring (supplemental to Business Unit (BU) process owners testing) and proactively communicate key OR trends, activities, and events to senior management, to facilitate informed decision-making·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Champion risk management practices within the business·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Be a key leader for sharing insights, better practices, themes, etc. across the enterpriseRequired Qualifications:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 8+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience within financial services industry·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrated history and ability to manage large teams, spread over geographies and with varying backgroundsPreferred Qualifications:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in at least one of the following:o&nbsp;&nbsp; Providing identification of operational risks throughout business processes and systemso&nbsp;&nbsp; Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are meto&nbsp;&nbsp; Enhancing risk assessments and associated methodologieso&nbsp;&nbsp; Leading independent control monitoring, including identification of control improvementso&nbsp;&nbsp; Identifying areas of risk for intervention, including conducting independent quality assurance and process testingo&nbsp;&nbsp; Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causesSalary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Vice President, US Consumer Services Control Management Risk ID & Assessment

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Credit and Fraud Risk (CFR) Organization within American Express helps drive&nbsp;profitable business growth by reducing the credit &amp; fraud risk and maintaining our&nbsp;customers’ confidence in the security of the products. It utilizes an array of tools and ever-evolving technology to detect and combat risk, minimize the disruption of good spending, and provide a world class customer experience. The Digital Risk Products &amp; Data Strategy (RPDS) team within CFR is the backbone of all risk decisions and help in building the digital software products for risk management across customer lifecycle i.e., Onboarding, Credit Underwriting, Authorizations, Collections across card &amp; non card business globally.As a part of this team, you’ll work with the industry’s best talent to create thoughtful and innovative risk products that advance our market share and the way we do business. If you are interested in building the innovative digital risk products, can translate our business needs into remarkable solutions and if this energizes you, you should consider career in Risk Products team.Job Responsibilities:<ul><li>Develop next generation software products and solutions to solve risk management needs using latest tools and technologies.</li><li>Collaborate with multiple risk strategy partners, technology teams and other product teams to build &amp; iterate on products.</li><li>Drive global, reusable &amp; configurable design, rule authoring, testing, integration, and product launch using low-code tools.</li><li>Work in a scrum team environment with Scrum Master, Product Owner and peers to design, develop and implement business logic.</li><li>Identify &amp; implement Product &amp; Process simplification opportunities.</li><li>Deliver prioritized functional and non-functional roadmap as per aligned timelines &amp; good quality.</li></ul>Qualifications and Skills Required:<ul><li>Ability to drive project deliverables to achieve business results</li><li>Ability to work effectively in a team environment</li><li>Strong communication &amp; interpersonal skills</li><li>Ability to learn quickly and work independently with sophisticated, unstructured initiatives</li><li>Customer-centered design approach and experience developing software products or services in partnership with different business partners globally</li><li>Experience in prototyping, iterative development, Scaled Agile Framework, and principles is a plus</li><li>Knowledge of SQL, Java, MS Office – PowerPoint, Excel</li><li>Knowledge of SAS, Hive, Yellow Brick, or Python is a plus</li><li>Bachelors in a relevant field. Master’s is a plus</li><li>1-2 years of experience in product development, or a related field.</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Associate-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.About Network &amp; Acquiring SolutionsAs part of the Global Merchant &amp; Network Services group (GMNS), the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a centre of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.About the RoleThe role of Manager, Enterprise Payments Product Development is an exciting opportunity for a talented product manager to drive modernization and development of new payment capabilities. The incumbent will be a central member of the Enterprise Payments COE that is tasked with driving an enterprise critical multi-year Multi-Rail Payments program established to (1) accelerate the development of our enterprise payment services and (2) redesign the operating model surrounding it to drive excellence in payment execution. Reporting to the Director, Enterprise Payments Product Development, this role will help to reshape and transform how payment products are built and delivered at American Express. The Manager, Enterprise Payments Product Development will collaborate with engineers, architects, and business stakeholders to bring the product vision to life.Key Responsibilities<ul><li>Collaborate with Product Management teams to translate product strategies and roadmaps into technical capabilities and actionable delivery plans.</li><li>Develop capability release plans with key stakeholders, e.g., Product Management, Engineering, Operations, business owners, market teams, etc.</li><li>Participate in the discovery and envisioning of new payment flows and bank integration capabilities that power key customer journeys across American Express.</li><li>Drive the definition and refinement of capabilities, features, user stories and associated success criteria.</li><li>Define market specific platform requirements for inclusions in global platforms and market expansion release plans.</li><li>Develop the delivery strategy for modernization, establishing a playbook for enablement expansion and scaling of modern payment capabilities across the globe.</li><li>Prioritize and sequence the delivery of payment capabilities within scrums and participate in cross team/train delivery planning</li><li>Monitor and assess delivery and performance metrics to identify opportunities to improve delivery predictability, time to market, delivery of iterative value to the business or to make enhancements.</li><li>Act as a bridge between technical teams and business stakeholders to ensure clear communication, understanding, and alignment on product goals and progress against them.</li><li>Foster a collaborative culture within the organization focused on delivery excellence and doing it the right way.</li></ul>Requirements/Qualifications<ul><li>Relevant experience: Experience in Product Development, Capability Delivery, agile practices, and scaled product delivery.</li><li>Payments expertise: Passion for payments and the advancement in technologies driving innovation in the payments ecosystem. Knowledge of Bill Pay capabilities and/or A2A money movement (ACH, wires, RTP, etc.) a plus.</li><li>Passion for results: Passion to drive execution and deliver results in a dynamic and highly matrixed environment.</li><li>Delivery track record: Proven ability to drive change, lead adoption of new ways of working, and leverage scaled Agile practices to drive successful product development and delivery.</li><li>Product experience: Demonstrated ability to lead and manage a Product organization driving large, complex, and transformational initiatives.</li><li>Analytical mindset: High-intellectual curiosity and strong analytical and critical thinking skills with experience in complex problem solving and strategic thought leadership.</li><li>Highly collaborative: Ability to effectively collaborate with and build strong relationships with internal and external stakeholders to deliver on shared objectives.</li><li>Effective communicator and influencer: Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.&nbsp;</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager, Enterprise Payments Product Development

American Express Travel Related Services Company, Inc. seeks Senior Data Architects to Architect internal financial system solutions. Utilize structured analysis and design to formulate plans for modules and/or enhancements in the financial planning system. Report project status and ongoing system or data issues. Perform requirements gathering related to various design concepts applying knowledge of financial models and/or financial analytics. Troubleshoot and debug analytics powered model for better user experience and data integrity for integrating with other systems.Position requires a Master’s degree in Computer Science, Engineering, Information Systems, or a related STEM field, and 2 years of experience with economic and financial planning, and financial risk analysis on a global scale. Experience must include 1 year of experience with each of the following: analyzing foreign exchange risk and markets drivers, as well as global and country-specific economic trends and financial risks; translating complex finance and foreign exchange concepts into actionable insights and presentations to senior leaders for decision-making; planning and driving critical projects across Finance, Treasury, Tax, and Controllership functions in local and international markets; developing complex financial analytics and financial models to discover key actionable insights using Advanced Excel and VBA; and financial systems, including Essbase, Oracle Business Intelligence, and TM1. Telecommuting is available from anywhere in the U.S.Job Location: New York, NY&nbsp;Salary Range: $118,102.00 to $190,000.00 annuallyWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI&nbsp;

Senior Data Architects

American Express Travel Related Services Company, Inc. seeks Engineers to serve as a core member of an engineering team to develop digital and automated solutions for our customers. Develop and design software applications, translating user needs into systems architecture. Assess and validate application performance and integration of component systems and provide process flow diagrams. Test the engineering resilience of software and automation tools. Assess and incorporate user story analysis and elaboration to optimize software solution. Apply visualization and other techniques to fast-track concepts. Reengineer systems and code for continuous improvement.Position requires a Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related STEM field, followed by 5 years of progressively responsible software design, development, testing, and implementation experience. Experience must include 1 year of experience with: Agile, algorithms, API, API Rest, GIT, J2EE, Java, JavaScript, JDBC, Jenkins, JSON, JUnit, Linux, Log4J, Maven, object-oriented programming, performance tuning, RDBMS, relational databases, REST, Spring, Spring framework, Spring MVC, SQL, Unix, Waterfall, and XML. Telecommuting is available up to 2 days per week.Job Location: Phoenix, AZ&nbsp;Salary Range: $157,934.00 - $163,000.00 annuallyWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI&nbsp;

Engineers

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Acquirer Product Organization defines and evolves the Acquiring strategy and product roadmaps, while leading the Enterprise through a multi-year end-to-end transformation program designed to future-proof the Acquisition ecosystem and experiences.The Vice President, Chief of Staff leads the Acquirer Product Executive Office and is responsible for providing strategic, analytical, and operational support the and the broader organization. The Chief of Staff works closely with senior leaders and key enterprise partners to develop and execute business strategy, drive organizational planning and operating model enhancements, lead and deliver critical business initiatives, and manage talent development processes.&nbsp; This role reports directly to the EVP and is a critical member of the Acquirer Product Senior Leadership Team.The ideal candidate will have outstanding thought leadership, strategic thinking, influencing, communication, and organizational skills. This candidate should demonstrate a proven record of working at a very fast pace and operating both independently and within a high-performing, global team environment.Key responsibilities<ul><li>Provide strategic support and counsel to the EVP Acquirer Product and Deputy Head of NAS on a range of sophisticated business issues, projects, and functional topics</li><li>Play a thought-partner role (and over time a leadership role) on ongoing strategy efforts</li><li>Manage business planning and operational processes for the EVP’s office, including the day-to-day cadence of business priorities, central management of the budget, management of short- to long-term strategic deliverables, as well as talent and performance programs</li><li>Deliver high-impact presentations, communications, and materials for key internal and external audiences, including business unit reviews, the Executive Committee, Board of Directors, and external partners</li><li>Facilitate content discussions with members of the Acquirer Product leadership team and business partners across the enterprise</li><li>Manage and participate in critical meetings, events and market visits – this includes the organization of meeting logistics, developing objectives, and preparing materials</li></ul>Qualifications<ul><li>Exceptional qualitative and quantitative problem-solving skills (issue identification, problem structuring, analysis, development of recommendations)</li><li>Highly motivated leader who can work at a fast pace, creates energy and enjoys team success</li><li>Strong interpersonal and relationship building skills, a collaborator, a team player</li><li>Excellent written and oral communication skills with an ability to translate ideas in written presentations</li><li>Consistent record of strategic thought leadership, critical thinking and end-to-end delivery</li><li>Experience managing budgets and partnering with finance</li><li>Ability to efficiently prioritize, solve problems independently handle changing priorities in a dynamic and fast-paced environment</li><li>Demonstrated resilience and ability to remain calm, composed, and confident under pressure</li><li>Exceptional integrity with ability to handle sensitive issues and maintain complete confidentiality</li></ul>Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

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