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Position Title: Student Loan Coordinator
Department: Financial Aid (FIN)
Division: Financial Aid (FIN)
Employee Status: Full-time
Type: Professional Staff Association (PSA)
Grade: K
Salary: ($55,000-$58,000 annually)
FLSA: Exempt
ICCB Classification: Tech/Professional
Issued: 10-2016, 11-2015, 06-2016
Revised: July 2026
Employment Notice: Rock Valley College does not offer sponsorship for employment-based visas for this position now or in the future. Applicants must be currently authorized to work in the United States without the need for employer sponsorship.
Application Deadline: August 9th, 2026

Reporting Relationships
Reports to: Supervision is received from the Executive Director of Financial Aid
Supervision Exercised: None

Job Summary:
The Student Loan Coordinator is responsible for the administration of the College's Federal Direct Loan and private/alternative loan programs in accordance with federal regulations, state requirements, institutional policies, and best practices. This position coordinates loan processing, borrower communications, reconciliation, default prevention, and related compliance activities while serving as a primary resource for students, staff, and external partners. The Student Loan Coordinator also supports Return of Title IV Funds (R2T4), financial literacy efforts, and ongoing regulatory and system changes related to student loan administration.

Essential Duties and Responsibilities include the following. Related duties may be assigned.
• Provide excellent customer service to students, families, faculty, staff, and external partners.
• Advise students, families, and college personnel on student loan eligibility, borrowing limits, entrance and exit counseling requirements, enrollment changes, and related financial aid procedures.
• Coordinate borrower communications and loan-related compliance activities, including entrance and exit counseling, enrollment monitoring, and other required notifications.
• Review application information and supporting documentation to ensure completeness and accuracy.
• Coordinate all aspects of the Federal Direct Loan and private/alternative loan programs, including application review, eligibility determination, loan origination, certification, awarding, disbursement, and required documentation.
• Monitor student enrollment, satisfactory academic progress, borrowing limits, and other eligibility factors that affect loan processing and disbursement.
• Reconcile Federal Direct Loans with COD, institutional financial records, the general ledger, and student accounts; resolve discrepancies in collaboration with accounting and
other campus partners.
• Coordinate G5 drawdowns and support cash management and reconciliation activities related to federal loan programs.
• Present loan and financial aid information to individuals, small groups, or larger audiences as needed, including first-time borrower information sessions for students.
• Develop, implement, and maintain the College's default prevention and default management program, including delinquency review, cohort default report analysis, borrower outreach, and strategy development to reduce loan defaults.
• Assist with the development and coordination of financial literacy programming.
• Calculate, process, and monitor Return of Title IV Funds (R2T4) in accordance with federal regulations, including required student notifications and coordination with Accounts Receivable to ensure timely return of funds.
• Serve as the Financial Aid Office's subject matter expert for student loan programs and collaborate with Financial Aid staff to ensure accurate awarding, packaging, and administration of financial aid.
• Monitor federal guidance, Dear Colleague Letters, Electronic Announcements, Federal Student Aid Handbook updates, and system resources to research regulatory changes, troubleshoot issues, test enhancements, and assist with configuration updates related to student loans and R2T4.
• Assist with internal and external audits, program reviews, and compliance monitoring activities.
• Maintain office policies and procedures related to student loan administration and assist with updates as requested.
• Maintain confidentiality of student information and comply with FERPA and all applicable federal and state privacy requirements.
• Attend appropriate conferences, seminars, and workshops to maintain current knowledge of regulations and best practices.
• Collaborate with institutional departments and external servicers to resolve student loan processing issues and support accurate recordkeeping.
• Maintain detailed records and documentation related to loan processing, compliance, reconciliation, and borrower communications.
• Perform other related duties as assigned.

Minimum Qualifications
• Bachelor's degree required.
• Two years of professional experience in higher education, student affairs, business administration, customer service or a closely related field.

Required Attributes
• Ability to establish and maintain effective working relationships with diverse populations.
• Strong organizational, analytical, and time management skills with a demonstrated attention to detail and accuracy.
• Strong written, verbal, and interpersonal communication skills with the ability to establish effective working relationships with diverse populations.
• Proficiency with Microsoft Office applications, with basic to intermediate knowledge of Excel.
• Ability to manage multiple priorities, meet strict deadlines, and work independently in a face paced environment.
• Commitment to customer service and student success.

Preferred Qualifications
• Direct experience working in a college financial aid office or managing student loan programs.
• Experience with Federal Direct Loan processing, COD, reconciliation, and Return of Title IV Funds (R2T4).
• Experience with default prevention, borrower outreach, financial literacy programming, or loan counseling.
• Demonstrated experience with financial reconciliation, auditing, compliance monitoring, or complex data reporting.
• Experience developing and delivering presentations, workshops, or outreach programming to students, families, or community groups.
• Experience using Ellucian Colleague, Salesforce, or similar student information systems and CRM platforms.
• Intermediate to advanced Excel skills, including large datasets, pivot tables, and data matching.

Work Environment
While performing the duties of this job, the employee regularly works in an office setting.

Physical Demands
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.