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<h4>Direct Sales Representative</h4>Location: Chicago, Orland Park, Arlington Heights, Naperville, Elgin, Schaumburg, IL greater market territories<h4>Opportunity to earn up to $85,000 or more with uncapped commissions!</h4>We offer a $40,000 base with a commission plan that allows you the freedom to exceed quota!&nbsp; (*See total compensation details below the job description). You will be representing a superior internet package and company that cares about you and our customers.Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.&nbsp; We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.The Direct Sales Representative is responsible for acquiring new customers for a top telecommunications company in the region. Astound Broadband powered by Wave provides a competitive base salary, uncapped commissions, paid training, excellent benefit packages including 401k, generous paid time off plans, mileage reimbursement and a company issued cell phone. The direct sales representative will build relationships with residential customers within our serviceable footprint.&nbsp;Where you will work:<ul><li>This is a dynamic opportunity to represent our residential direct sales initiatives, in the field based around the Chicago, Orland Park, Arlington Heights, Naperville, Elgin, Schaumburg, IL greater market territories</li></ul>A Day in the Life of the Direct Sales Representative, Single-Family:<ul><li>Prospect, qualify, and generate sales within an assigned territory</li><li>Identify and sell appropriate products and services to meet the customer’s needs</li><li>Sales or marketing background in telecommunications a plus&nbsp;</li><li>Engage in technical discussions with potential customers through demonstrations and presentations</li><li>Execute the sales strategy to increase sales within respective territories</li><li>Prepare sales information for customers</li><li>Distribute marketing material and participate in special sale events</li><li>Remain knowledgeable and up-to-date on changes and developments within the product/service line</li><li>Ability to work in a fast paced challenging environment</li><li>Enjoys working outdoors "on the hunt" since 90% of all work is in the field</li><li>Excellent communications, relationship building, organizational, presentation and influence skills</li><li>You have a positive, creative and persuasive personality</li><li>Must be a motivated, self-starter and comfortable with working autonomously</li><li>Must be detail oriented and has highly developed organizational and time management skills</li><li>You are sales-quota driven</li><li>Must have valid driver's license and reliable transportation</li><li>Proficient in Microsoft products&nbsp;</li><li>Other duties as assigned&nbsp;</li></ul>Education and Certifications:<ul><li>High school diploma or equivalent</li></ul>We are proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program *Benefits listed above are for regular full-time positions</li></ul>*Base salary: The base salary range for this position in Illinois state is $40,000, plus opportunities for bonus, benefits, commission, and sales incentives if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, geographical area, experience, and capabilities.&nbsp;*Commission component: Targeted commissions at full attainment are $56,940 annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.<h4>Our Mission Statement:</h4>* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Astound Broadband

Astound

Direct Sales Representative- Residential

&nbsp;Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.&nbsp; We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.Job Summary:Astound Business Solutions is seeking a dynamic and strategic Product Enablement Manager to support successful product marketing, sales enablement, and product enhancement across our comprehensive suite of enterprise Connectivity, Internet, Unified Communications (UCaaS), Cloud Networking, and Advanced Services products. This role is designed to plug into existing cross-functional teams including Product, Marketing, Training, and Sales to amplify their efforts, drive product alignment, and accelerate sales in focus areas. By bridging gaps between departments and streamlining enablement activities, the Product Enablement Manager will play a critical role in maximizing the impact, adoption, and success of Astound’s enterprise product portfolio in the market. Duties and Responsibilities:Product Marketing Support <ul><li>Partner with Marketing to develop compelling messaging, positioning, and value propositions for Astound’s enterprise product families</li><li>Contribute to the creation of collateral including brochures, web content, videos, and case studies</li><li>Support competitive analysis and market research to refine enterprise product narratives and enhance enterprise product offers</li><li>Drive vertical (education, healthcare, retail, etc.) specific refinement of product positioning</li><li>Help ensure alignment of product messaging across all customer touchpoints</li></ul>Sales Enablement Support <ul><li>Work with training teams to assist in the development of sales training programs, playbooks, and battlecards tailored to Astound’s product portfolio&nbsp;</li><li>Maintain a repository of customer facing sales assets including presentations, how-tos, and guides that articulate product benefits, differentiate from competitors, and help close deals</li><li>Collaborate with sales leadership to identify gaps and opportunities in product knowledge and selling strategies to enhance positioning and discovery</li><li>Receive and assess best practices from sales, sales engineering, and advanced services team to identify priorities focus areas for product enablement refinement that help drive pre-sales efficiency and increased customer satisfaction</li><li>Track usage and effectiveness of product enablement materials and iterate based on feedback</li></ul>Product Management Support <ul><li>Collaborate with Product Management and Marketing to coordinate enterprise product go-to-market (GTM) strategies for new and enhanced products</li><li>Facilitate development of readiness checklists for offerings such as Ethernet, DIA, Hosted Voice, Ascend UC, Cloud Contact Center, SD-WAN, and Businesses Wi-FI.</li><li>Help ensure cross-functional alignment across Sales, Marketing, and supporting teams to facilitate accurate product documentation</li><li>Track and review internal product documentation, FAQs, and training materials for thoroughness and accuracy</li><li>Monitor and review post-launch performance and feedback from teams to help inform future enhancements</li><li>Other duties as assigned&nbsp;</li></ul>Requirements/Qualifications:Education: Bachelor’s Degree Experience: 5+ years of experience in product marketing or product management within telecom, SaaS, or technology sectors.Knowledge, Skills and Abilities:&nbsp; <ul><li>Strong understanding of telecom solutions including fiber connectivity, UCaaS, cloud networking, and managed services</li><li>Excellent communication, project management, and cross-functional collaboration skills.</li><li>Ability to translate product features into customer-centric benefits</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:&nbsp;<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time position&nbsp;Base Salary: The base salary range for this position is $110,000 - $130,000 annually, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.&nbsp;Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound is proud to be an Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are committed to providing equal opportunities for all employees and applicants, regardless of&nbsp;race, color, religion, sex,&nbsp;gender,&nbsp;pregnancy,&nbsp;childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation,&nbsp;genetic information, military or veteran status,&nbsp;citizenship,&nbsp;or other status or characteristic protected by applicable law.&nbsp;We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;&nbsp;FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Product Enablement Manager

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.&nbsp; We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.The Retail Sales Representative Lead is a skilled and effective communicator with the ability to provide peer-to-peer coaching and feedback on sales performance, operational tasks, and customer service disputes. This position addresses escalated customer issues while ensuring high quality and accurate service by assisting and resolving a wide variety of customer requests, inquiries, and complaints. This position also involves peer training, special projects, operational tasks, travel, and other duties as assigned.Where you will work:<ul><li>This position is based in the Rocklin, CA location, with the ability to travel into the nearest office and the field as needed.</li></ul>A Day in the Life of the Retail Sales Representative Lead:<ul><li>Oversee successful day-to-day operation of Retail and RSR functions.</li><li>Act as retail store back-up for Regional Retail stores, including coverage for lunches, breaks, and vacation.</li><li>Regularly travel to store locations to conduct monthly monetary paperwork, PCI, and inventory audits.</li><li>Support the on-boarding of retail staff.</li><li>Supports the day-to-day tasks of overseeing multi-store employee work and time-off schedules.</li><li>Train, assist, coach, and develop RSR team in partnership with Regional Retail Manager.</li><li>Influence retail employees to focus on high quality service, sales, and retention efforts.</li><li>Promote company objectives and champion World-class customer experience.</li><li>Collaborate on developing and distributing sales and service reporting.</li><li>Review and authorize team batches, adjustments, and corrections to be completed at the local level, in partnership with Retail Management.</li><li>Collaborate with and provide auxiliary support for other retail teams and work groups within the Region.</li><li>Oversee accurate cash handling for multiple retail stores and RSR group; preparing deposits and posting payments.</li><li>Assist with organizing and auditing RSR commissions.</li><li>Seek opportunities with customers to enhance the company’s image; always set a positive example for peers by presenting a neat appearance and showing respect for our customers and their property.</li><li>Provide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipment.</li><li>Maintain sales progress in accordance with assigned goals and document productivity on sales forms/ reports as provided by the company.</li><li>Manage employee schedules to ensure proper store coverage while maximizing employee efficiency.</li><li>Make recommendations for incentive programs that motivate the retail sales team to achieve monthly sales targets; collaborate on sales promotion activities to maximize sales.</li><li>Other duties as assigned.</li></ul>What You Bring to the Table:<ul><li>2-3 years’ experience at Astound in Retail or other Customer Service related functions</li><li>Phone customer support/service related background</li></ul>Knowledge, Skills and Abilities:<ul><li>Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management.</li><li>Is positive, pleasant, and respectful.</li><li>Bilingual skills a plus.</li><li>Friendly, enthusiastic, and outgoing demeanor.</li><li>Demonstrates a thorough knowledge of cable and data products and services.</li><li>Ability to learn and retain new information and concepts quickly.</li><li>Demonstrates ability to diagnose and solve problems.</li><li>Exhibits the ability to follow direction and possesses the ability to follow through.</li><li>Displays proven good judgment and proactive decision-making skills.</li><li>Must possess the ability to adapt to change.</li><li>Cable Television and/or Telecommunications industry experience preferred.</li><li>Ensuring team maintains a neat appearance, shows respect to internal/external customers, and respect of customer property.</li><li>Flexibility in work schedule, overtime required at time</li></ul>Education and Certifications:<ul><li>High school diploma or equivalent</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance </li><li>Paid Time Off/Vacation: 80 hours per year and increases based on tenure with the organization (**PTO/Vacation is specific to our West region and could vary within other geographical regions.)</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave based on state and local ordinance (**Sick leave is specific to our West region and could vary within other geographical regions.)</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in California for this position, plus opportunities for bonus, benefits and commission, if applicable, is $19.68 - $27.55 per hour.<h4>&nbsp;Our Mission Statement:</h4>* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound is proud to be an Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Retail Sales Representative Lead

<h4>Manager, Regional Direct Sales</h4>Position Location: Hybrid role with two days per week in the office, and opportunity offers the flexibility to work from your home office, the field, a nearby Astound office, or a combination of all. May be be based anywhere out of our Corpus Christi, Texas and surrounding territory.<h4>&nbsp;Opportunity to earn up to $140,000 or more with&nbsp;uncapped commissions!</h4>We offer a $75,000&nbsp;base with a commission plan that allows you the freedom to exceed quota! &nbsp;(*See total compensation details below the job description). You will be representing a superior internet package and company that cares about you and our customers.&nbsp;Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.&nbsp;Astound Broadband is hiring for a Regional Manager of Direct Sales based out of our Corpus Christi, Texas and surrounding territory. The Regional Manager of Direct Sales contributes to Astound’s success by leading and cultivating a strong residential sales team to deliver new incremental customer relationships. This role is a critical component of the overall growth plan to deliver on revenue and net gains. The leader will be responsible for sourcing, training and deploying sales strategies for this sales channel.A Day in the Life of the Regional Manager of Direct Sales:<ul><li>Lead day-to-day activities of a team of Direct Sales Representatives, focusing on our Single Family prospecting door to door as well as Multi-Dwelling Unit relationships to engage, market, and cultivate rewarding partnerships to deliver sales targets</li><li>Demonstrate knowledge on the latest pricing, product changes and service processes to provide the best in customer experience and stays abreast of local competition</li><li>Be a subject matter expert as it relates to all systems and tools that the sales channel uses day to day, including but not limited to our billing system, reporting structures and CRM tools</li><li>Provide regular updates to Direct Sales Representatives via weekly team meetings to ensure that team members are well informed and able to set the proper expectations when selling and acquiring new customers</li><li>Focus on daily activities to understand how team members are performing to bi-weekly targets. Reviews overall team performance to track achievement to monthly new customer budgeted sales progress</li><li>Conduct one on one coaching, which includes field ride-alongs, documenting productivity and ensuring consistent performance management</li><li>Collaborate with counterparts across the Region in the development/creation of new sales incentives and recognition opportunities</li><li>Responsible for maintaining budgeted headcount, partners with recruiting to source candidates and conduct interviews etc.</li><li>Seek and develop positive relationships within the local communities to enhance the company’s branding image e.g. tabling events and Multi Family sponsorship opportunities etc.</li><li>Ensure team maintains a neat appearance, presents themselves professionally to internal/external customers</li><li>Support and manage residential multi-unit dwelling customers and secure strong partnerships with property managers and leasing agents within buildings we serve</li><li>Understand and follow all company safety standards and practices. To include accident reporting procedures</li><li>Understands and follows applicable OSHA and National Electric Safety Code rules and regulations</li><li>Other duties as assigned</li></ul>What You Bring to the Table:<ul><li>Minimum 3 years’ experience in management</li><li>Basic knowledge and aptitude of telecommunications Direct Sales or other face to face sales</li><li>Knowledge of the cable industry, regional communities, customers and staff</li><li>Proven record of delivering above expected performance from sales teams</li><li>Highly productive and prioritizes multiple tasks to maximize customer acquisition and retention</li><li>Effectively works and communicates with other workgroups</li><li>Facilitates a harmonious team environment</li><li>Recognizes the importance of quality in providing a competitive edge</li><li>Valid driver’s license and satisfactory driving record as determined by the Company</li><li>Strong organization skills with attention to detail and accuracy</li><li>Highly productive and prioritizes multiple tasks</li><li>Highly proficient using MS Office products: Word, Excel, PowerPoint</li><li>Willingness and ability to quickly learn and understand the cable industry, regional communities, and customers</li></ul>Education and Certifications:<ul><li>College degree or high school diploma or equivalent; equivalent combination of education and sales experience</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>Competitive compensation plan&nbsp;(see below for full comp details)</li><li>Paid Time Off/Vacation: 80 hours per year and increases based on tenure with the organization (**PTO/Vacation is specific to our West region and could vary within other geographical regions)</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave based on state and local ordinance</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>401k with employer match and immediate vesting</li><li>Tuition reimbursement program</li><li>Employee discount program</li><li>Gas mileage reimbursement program or company car, whichever is applicable to the position</li></ul>*Base salary: The base salary range for this position in Texas state is $75,000 annualized, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, geographical area, experience, and capabilities. It is specific to Texas and may not be applicable to other locations.*Commission component: Targeted commissions at full attainment are up to $65,000 annually, or more. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.<h4>Our Mission Statement:</h4><h4>* Take care of our customers</h4><h4>* Take care of each other</h4><h4>* Do what we say we are going to do</h4><h4>* Have fun</h4>Diverse Workforce / EEO:Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Manager, Regional Sales

<h4>Direct Sales Representative</h4>Brownwood, TexasUnlimited earning potential with uncapped commissions! &nbsp;$5,000 Sign on Bonus!Opportunity to earn a targeted compensation up to $85,000 to $90,000 at full attrition with a $34,000 base salary!&nbsp; We offer a $34,000 base with a commission plan that allows you the freedom to exceed quota.&nbsp; (*See total compensation details below the job description). You will be representing a superior telecommunication provider and company that cares about you and our customers.&nbsp;Astound the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success.&nbsp; With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.&nbsp;Where you will work: &nbsp;<ul><li>This is a dynamic opportunity to represent our organization in the greater Brownwood, TX market</li><li>This individual may be based in the field, with the ability to travel into the nearest office as needed&nbsp;</li></ul>A Day in the Life of the Direct Sales Representative:&nbsp;<ul><li>Obtain new customers in a residential environment through professional, face-to-face interaction with residents, property management groups, and other referral sources</li><li>Aggressively pursue any leads provided daily</li><li>Understand every unique element of assigned properties within portfolio</li><li>Distribute marketing material, facilitate strategic marketing campaigns, build Astound brand awareness</li><li>Review and understand property contract language, service levels, restrictions, and obligations</li><li>Understand customer needs and articulate solutions</li><li>Attend mandatory sales meetings</li><li>Report sales statistics accurately and promptly to management</li><li>Stay up to date with what the competition is doing in your market</li><li>This is a face-to-face and door-to-door position. It’s not easy for everyone, however, the base salary and uncapped commission compensation is designed for excellent earnings potential!&nbsp;</li></ul>What You Bring to the Table:&nbsp;<ul><li>Ability to work in a fast paced challenging environment</li><li>Enjoys working outdoors "on the hunt" since 90% of all work is in the field</li><li>Excellent communications, relationship building, organizational, presentation and influence skills</li><li>You have a positive, creative and persuasive personality</li><li>Must be a motivated, self-starter and comfortable with working autonomously</li><li>Must be detail oriented and has highly developed organizational and time management skills</li><li>You are sales-quota driven</li><li>Must have valid driver's license and reliable transportation</li><li>Other duties as assigned</li></ul>Education and Certifications:&nbsp;<ul><li>High school diploma or equivalent</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:&nbsp;<ul><li>Unlimited earning potential!&nbsp;</li><li>Vehicle Allowance provided</li><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>Base Salary: The base salary range in Texas for this position is $34,000, plus opportunities for bonus, benefits and commission, if applicable. It is specific to Texas and may not be applicable to other locations.&nbsp;Commissions at plan: Uncapped commissions with targeted commissions at full attainment could be up to or over $56,000 annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.&nbsp;<h4>Our Mission Statement&nbsp;</h4><ul><li><h4>Take Care of Our Customers</h4></li><li><h4>Take Care of Each Other</h4></li><li><h4>Do What We Say We are Going To Do</h4></li><li><h4>Have Fun</h4></li></ul>Diverse Workforce / EEO:&nbsp;Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.FCO (For San Francisco Candidates Only):&nbsp;&nbsp;Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.&nbsp;CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Direct Door to Door Sales Representative

<h4>Direct Sales Representative</h4>Location: Silverton, OR to Salem, Oregon greater area<h4>Opportunity to earn up to $85,000 or more with uncapped commissions!</h4>We offer a $32,000 base with a commission plan that allows you the freedom to exceed quota!&nbsp; (*See total compensation details below the job description). You will be representing a superior internet package and company that cares about you and our customers.Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of&nbsp;cutting-edge&nbsp;technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work&nbsp;environment&nbsp;and the opportunity to&nbsp;represent&nbsp;a superior telecommunications company.&nbsp;&nbsp;Additionally, we offer a robust benefits package, including rewards,&nbsp;recognition&nbsp;and employee discounts to ensure your continued success.&nbsp;With us,&nbsp;you’ll&nbsp;stay empowered to do your best work by creating astounding possibilities for local communities and beyond.&nbsp;&nbsp;The Direct Sales Representative is responsible for acquiring new customers for a top telecommunications company in the region. Astound provides a competitive base salary, uncapped commissions, paid training, excellent benefit packages including 401k, generous paid time off plans, mileage reimbursement and a company issued cell phone. The direct sales representative will build relationships with residential customers within our serviceable footprint.&nbsp;Where you will work:<ul><li>This is a dynamic opportunity to represent our residential direct sales initiatives, in the field based around the Silverton, OR to Salem, Oregon greater market&nbsp;</li></ul>A Day in the Life of the Direct Sales Representative, Single-Family:<ul><li>Prospect, qualify, and generate sales within an assigned territory</li><li>Identify and sell appropriate products and services to meet the customer’s needs</li><li>Sales or marketing background in telecommunications a plus&nbsp;</li><li>Engage in technical discussions with potential customers through demonstrations and presentations</li><li>Execute the sales strategy to increase sales within respective territories</li><li>Prepare sales information for customers</li><li>Distribute marketing material and participate in special sale events</li><li>Remain knowledgeable and up-to-date on changes and developments within the product/service line</li><li>Ability to work in a fast paced challenging environment</li><li>Enjoys working outdoors "on the hunt" since 90% of all work is in the field</li><li>Excellent communications, relationship building, organizational, presentation and influence skills</li><li>You have a positive, creative and persuasive personality</li><li>Must be a motivated, self-starter and comfortable with working autonomously</li><li>Must be detail oriented and has highly developed organizational and time management skills</li><li>You are sales-quota driven</li><li>Must have valid driver's license and reliable transportation</li><li>Proficient in Microsoft products&nbsp;</li><li>Other duties as assigned&nbsp;</li></ul>Education and Certifications:<ul><li>High school diploma or equivalent</li></ul>We are proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program *Benefits listed above are for regular full-time positions</li></ul>*Base salary: The base salary range for this position in Oregon state is $32,000, plus opportunities for bonus, benefits, commission, and sales incentives if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, geographical area, experience, and capabilities.&nbsp;*Commission component: Targeted commissions at full attainment are $56,940 annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.<h4>Our Mission Statement:</h4>* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.&nbsp; We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.The Strategic Account Executive – GEMS is responsible for driving revenue growth and long-term relationships within the Government, Education, Medical, and Strategic sectors. This role focuses on high-value, complex telecommunications solutions, including voice, data, cloud, and managed services, tailored to the unique needs of public and institutional clients. This role will also develop and execute account strategies for assigned existing customers to ensure Astound is delivering an exceptional customer experience in terms of network, service offerings, billing and care.Responsibilitiesinclude:Account Strategy &amp; Growth:<ul><li>Develop and execute strategic account plans for key GEMS clients. Identify opportunities for upselling and cross-selling services tailored to each vertical.</li><li>Proactively call assigned customers to coordinate periodic business reviews as defined by customer.</li></ul>Client Engagement:<ul><li>Build strong, long-term relationships with decision-makers, procurement teams, and technical stakeholders. Act as the single point of contact for assigned accounts.</li><li>Actively manage upcoming contract expirations and track/report renewal success rate.</li><li>Serve as the primary contact and key point of escalation for post-sale issues that arise and own communication to customer through final resolution.</li></ul>Solution Selling:<ul><li>Consultatively sell complex solutions including fiber, wireless, IP networking, VoIP, unified communications, security, and cloud services.</li></ul>Proposal &amp; Contract Management:<ul><li>Lead the RFP/RFI process, ensuring competitive and compliant proposals. Negotiate contracts in alignment with client requirements and company policy.</li><li>Review existing contracted services and ensure customer has copies of contracts, circuit ID’s and key personnel contact information for support departments within Astound (NOC, Billing and Care)</li></ul>Market Intelligence:<ul><li>Stay informed on GEMS sector trends, procurement cycles, funding mechanisms (e.g., E-Rate, government grants), and compliance requirements.</li></ul>Cross-Functional Collaboration:<ul><li>Engage internal stakeholders and collaborate with sales representative to assist as needed for installation updates and general customer follow up.</li><li>Provide periodic updates to leadership detailing best practice on customer experience initiatives needed to guarantee positive outcome for customer and Astound.</li></ul>Revenue Targets:<ul><li>Meet or exceed quarterly and annual sales targets, including new revenue, renewals, and retention KPIs.</li><li>Quarterly and/or periodic travel within footprint for customer meetings.</li><li>Must hold valid driver's license and maintain clean driving record.</li><li>Other duties as assigned.</li></ul>Required Qualifications:Education:<ul><li>Bachelor’s Degree or equivalent experience in sales</li></ul>Experience:<ul><li>Minimum 8 year track record of success selling to large business with technical solution.</li><li>5+ years’ experience in systems selling, consultative sales techniques, and account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategies.</li></ul>Knowledge, Skills and Abilities:<ul><li>Demonstrated success in telecommunications and internet sales to end-user customers, including strategic and large business customers and government accounts using relationship management and system sales concepts</li><li>Ability to sell to C level executives within an organization</li><li>Professional business acumen in funnel management and forecasting in a CRM environment</li><li>Product knowledge of both switched and dedicated services, as well as associated end-user and carrier applications</li><li>Salesforce or CRM experience preferred</li><li>Operational understanding of telecommunications ordering, provisioning, and billing processes</li><li>Working knowledge of general marketing principle tools and processes as well as reviewing complex legal documents; including master service agreements, service level agreements and non-disclosure agreements</li><li>Skills necessary for decision making and maintaining customer retention</li><li>Strong interpersonal skills</li><li>Detail-oriented and highly organized with the ability to manage multiple tasks simultaneously.</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time positionsBase Salary: The base salary range in New York for this position is $115,000, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to New York and may not be applicable to other locations.Commissions at plan: Targeted commissions at full attainment are forty-two thousand annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound is proud to be an Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are committed to providing equal opportunities for all employees and applicants, regardless of&nbsp;race, color, religion, sex,&nbsp;gender,&nbsp;pregnancy,&nbsp;childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation,&nbsp;genetic information, military or veteran status,&nbsp;citizenship,&nbsp;or other status or characteristic protected by applicable law.&nbsp;We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Strategic Account Executive - GEMS

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.&nbsp; We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.Where you will work:<ul><li>This individual may be based remotely preferably in the greater Seattle, WA or Portland, OR area with the availability to travel to the nearest office as needed.</li></ul>A Day in the Life of the National Channel Manager:<ul><li>Supports team with the evaluation and assessment, as to bid or no-bid, of wholesale opportunities.</li><li>Ascertain and negotiate scope of work and pricing with Sales, Engineering and customer, as needed</li><li>Work with SEs and Sales and Senior offer management team as needed to create offer content, written narratives for complex and non-standard offers and customer presentations.</li><li>Create Quote documents and/or fill out RFP/RFQs as directed by Senior Offer Management.</li><li>Identify, recruit, and manage key channel partners, and strategic alliances.</li><li>Establish strong relationships with partners, providing support, training, and guidance to enhance their sales effectiveness.</li><li>Collaborate with internal teams (Sales engineering, marketing, product development, and operations) to align sales initiatives with business objectives.</li><li>Sales Support</li><li>Supports team with Creating and Reviewing Contracts, ASRs and PONs.</li><li>Responds to customers on Installs, Changes (Renewals/upgrades/etc) and Disconnects. Hands off to Senior OM team, Implementation, Sales and Account management as needed.</li><li>Develop and execute a comprehensive channel sales strategy to drive revenue growth and market expansion.</li><li>Monitor channel performance, analyze sales data, and implement strategies to optimize partner success.</li><li>Suggest innovative incentive programs to drive partner engagement and sales growth.</li><li>Stay informed on industry trends, competitive landscape, and emerging technologies to identify new opportunities.</li><li>Develop and manage forecasting and reporting to ensure visibility into partner sales performance.</li><li>Represent the company at industry events, trade shows, and partner meetings to strengthen brand presence.</li><li>Other Duties As Assigned</li></ul>What You Bring to the Table:<ul><li>5+ years of experience in channel sales, business development, or partner management within the telecommunications industry.</li><li>Excellent analytical, verbal, written, presentation and Excel skills</li><li>Ability to work with diverse teams to facilitate and achieve results</li><li>Ability to communicate with management, team leaders, and customers</li><li>Detail, quality and timeline-oriented</li><li>Exhibits commitment, resilience, accountability and teamwork</li><li>Familiarity with Microsoft Office applications</li><li>Proven track record of achieving and exceeding sales targets through channel partnerships.</li><li>Strong knowledge of telecom products and services, including wireless, VoIP, broadband, or enterprise solutions.</li><li>Exceptional communication, negotiation, and relationship-building skills.</li><li>Ability to develop and execute strategic sales plans with measurable success.</li><li>Proficiency in CRM and sales analytics tools.</li><li>Willingness to travel as needed to meet partners and attend industry events.</li></ul>Education:<ul><li>Bachelor’s degree in Business, Marketing, Communications, or a related field or equivalent experience.</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time position&nbsp;Base Salary: The base salary range for this position is $80,000-$105,000 annually, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Texas and may not be applicable to other locations.Commissions at plan: Targeted commissions at full attainment are sixty-thousand annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound is proud to be an Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are committed to providing equal opportunities for all employees and applicants, regardless of&nbsp;race, color, religion, sex,&nbsp;gender,&nbsp;pregnancy,&nbsp;childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation,&nbsp;genetic information, military or veteran status,&nbsp;citizenship,&nbsp;or other status or characteristic protected by applicable law.&nbsp;We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;&nbsp;FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

National Channel Manager

<h4>Direct Sales Representative</h4>Location: Oregon greater area, including Lincoln City/ Pacific City and Sheridan/Otis greater market territory<h4>Opportunity to earn up to $85,000 or more with uncapped commissions!</h4>We offer a $32,000 base with a commission plan that allows you the freedom to exceed quota!&nbsp; (*See total compensation details below the job description). You will be representing a superior internet package and company that cares about you and our customers.Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.&nbsp; We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.The Direct Sales Representative is responsible for acquiring new customers for a top telecommunications company in the region. Astound Broadband powered by Wave provides a competitive base salary, uncapped commissions, paid training, excellent benefit packages including 401k, generous paid time off plans, mileage reimbursement and a company issued cell phone. The direct sales representative will build relationships with residential customers within our serviceable footprint.&nbsp;Where you will work:<ul><li>This is a dynamic opportunity to represent our residential direct sales initiatives, in the field based around the Oregon greater area, including Lincoln City/ Pacific City and Sheridan/Otis greater market territory</li></ul>A Day in the Life of the Direct Sales Representative, Single-Family:<ul><li>Prospect, qualify, and generate sales within an assigned territory</li><li>Identify and sell appropriate products and services to meet the customer’s needs</li><li>Sales or marketing background in telecommunications a plus&nbsp;</li><li>Engage in technical discussions with potential customers through demonstrations and presentations</li><li>Execute the sales strategy to increase sales within respective territories</li><li>Prepare sales information for customers</li><li>Distribute marketing material and participate in special sale events</li><li>Remain knowledgeable and up-to-date on changes and developments within the product/service line</li><li>Ability to work in a fast paced challenging environment</li><li>Enjoys working outdoors "on the hunt" since 90% of all work is in the field</li><li>Excellent communications, relationship building, organizational, presentation and influence skills</li><li>You have a positive, creative and persuasive personality</li><li>Must be a motivated, self-starter and comfortable with working autonomously</li><li>Must be detail oriented and has highly developed organizational and time management skills</li><li>You are sales-quota driven</li><li>Must have valid driver's license and reliable transportation</li><li>Proficient in Microsoft products&nbsp;</li><li>Other duties as assigned&nbsp;</li></ul>Education and Certifications:<ul><li>High school diploma or equivalent</li></ul>We are proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program *Benefits listed above are for regular full-time positions</li></ul>*Base salary: The base salary range for this position in Oregon state is $32,000, plus opportunities for bonus, benefits, commission, and sales incentives if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, geographical area, experience, and capabilities.&nbsp;*Commission component: Targeted commissions at full attainment are $56,940 annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.<h4>Our Mission Statement:</h4>* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. &nbsp;We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.&nbsp;Where you will work:<ul><li>This is a hybrid role based in Astound's Seattle SoDo, WA office.</li></ul>A Day in the Life of the Customer Success Technical Support Associate I:<ul><li>Collaborate with the CST team to define and achieve team objectives and key results (OKRs).</li><li>Provide outstanding customer service and support to Astound customers within this specific product line.</li><li>Effectively communicate and explain benefits of target products to best match customer needs. &nbsp;&nbsp;</li><li>Take ownership of customer issues reported and see problems through to resolution.</li><li>Answer inbound phone calls, respond to emails or other customer communication streams regarding products, sales and billing inquiries.</li><li>Research, diagnose, document, troubleshoot and identify solutions to resolve customer issues.</li><li>Resolves problems on the first contact, with a minimum of transfers, by consistently improving personal technical knowledge and understanding.</li><li>Follow team defined procedures for proper escalation of unresolved issues to the appropriate internal resources.</li><li>Provide prompt and accurate feedback to customers, team members, and leadership.</li><li>Maintain a high degree of knowledge about products Astound provides in specific regions, working with customers to ensure the most applicable product is recommended to best serve their needs.</li><li>Provide support during the enrollment process, process service changes and disconnects and provide trouble call assistance according to departmental policies and procedures.</li><li>Conduct audits exercises as needed.</li><li>Other duties as assigned.&nbsp;</li></ul>What You Bring to the Table:<ul><li>Minimum of 1 year in a customer service related environment, call center environment preferred. Telecommunication experience a plus.</li><li>Strong interpersonal skills with the ability to relate to customers, peers, and management.&nbsp;&nbsp;</li><li>Demonstrates a thorough knowledge of Wifi and data products and services.</li><li>Ability to learn and retain new information and concepts quickly.</li><li>Demonstrates ability to diagnose and solve problems.</li><li>Exhibits the ability to follow directions and follow through on processes and procedures.</li><li>Displays proven good judgment and proactive decision-making skills.</li><li>Must possess the ability to adapt to change.&nbsp;</li><li>Strong communication by telephone, written correspondence and in person.&nbsp;&nbsp;</li><li>Must have the ability to stay focused and remain composed during peak periods &amp; when dealing with challenging customers and situations.</li><li>Must demonstrate excellent attendance &amp; punctuality.&nbsp;</li></ul>Education and Certifications:&nbsp;<ul><li>High school diploma or equivalent </li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:&nbsp;<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time position &nbsp;Base Salary: The base salary range in Washington for this position is $18.00 - $23.00 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Washington and may not be applicable to other locations.<h5>Our Mission Statement:</h5><h5>* Take care of our customers&nbsp;</h5><h5>* Take care of each other&nbsp;</h5><h5>* Do what we say we are going to do&nbsp;</h5><h5>* Have fun</h5>Diverse Workforce / EEO:&nbsp;Astound is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;&nbsp;FCO (For San Francisco Candidates Only):&nbsp;Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.&nbsp;CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

52 Astound Broadband Jobs