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Customer Success Technical Support Associate IILocation: Hybrid in the Seattle SoDo OfficeAstound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success.&nbsp;With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.&nbsp;Opportunity Overview:As a member of the Wireless Customer Success team, you will be an impactful member of an agile team responsible for the success of all customer interactions with our product platform. This position is responsible for the research, diagnostics, troubleshooting, and resolution of customer issues pertaining to this specific product line.&nbsp;The primary position responsibilities will include, but are not limited to:<ul><li>Primary point of escalation for customer inquiries and resolution issues.</li><li>Support escalated investigations of technical/challenging issues for customers.&nbsp; </li><li>Document knowledge into company knowledge bases, tech notes and articles</li><li>Provide outstanding customer service and support to Astound customers within this specific product line.</li><li>Collaborate with the CST team to define and achieve team objectives and key results (OKRs)</li><li>Effectively communicate and explain benefits of target products to best match customer needs.&nbsp; </li><li>Take ownership of customer issues reported and see problems through to resolution</li><li>Answer inbound phone calls, respond to emails or other customer communication streams regarding products, sales and billing inquiries.</li><li>Research, diagnose, document, troubleshoot and identify solutions to resolve customer issues</li><li>Resolves problems on the first contact, with a minimum of transfers, by consistently improving personal technical knowledge and understanding</li><li>Follow team defined procedures for proper escalation of unresolved issues to the appropriate internal resources</li><li>Provide prompt and accurate feedback to customers, team members, and leadership</li><li>Maintain a high degree of knowledge about products Astound provides in specific regions, working with customers to ensure the most applicable product is recommended to best serve their needs.</li><li>Provide support during the enrollment process, process service changes and disconnects and provide trouble call assistance according to departmental policies and procedures</li><li>Conduct audits exercises as needed</li><li>Other duties as assigned</li></ul>Our ideal candidate will possess:<ul><li>Minimum of 2-3 years in a fast paced customer service related environment. Telecommunication experience preferred. </li><li>Strong interpersonal skills with the ability to relate to customers, peers, and management.&nbsp; </li><li>Demonstrates a thorough knowledge of Wifi and data products and services</li><li>Ability to learn and retain new information and concepts quickly</li><li>Demonstrates ability to diagnose and solve problems</li><li>Exhibits the ability to follow directions and follow through on processes and procedures</li><li>Displays proven good judgment and proactive decision-making skills</li><li>Must possess the ability to adapt to change</li><li>Strong communication by telephone, written correspondence and in person.&nbsp; </li><li>Must have the ability to stay focused and remain composed during peak periods &amp; when dealing with challenging customers and situations.</li><li>Must demonstrate excellent attendance &amp; punctuality.</li></ul>Is this the career opportunity you’ve been searching for?&nbsp; Yes?&nbsp; Then let us know about you – apply now!Qualifications:Education: <ul><li>Required: High school diploma or equivalent</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time positionsHourly Compensation:&nbsp;The base hourly range in WA state for this position is $18.00- $23.00 an hour, plus opportunities for bonus and benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to WA state and may not be applicable to other locations.Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;CCPA Employee Privacy Policy (For California Candidates Only):&nbsp;<a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Astound Broadband

Astound

Customer Success Technical Support Associate II

<h4>Direct Sales Representative</h4>Location: San Antonio, TXUnlimited earning potential with&nbsp;uncapped commissions!&nbsp;&nbsp;Opportunity to earn a targeted compensation up to $85,000 to $90,000 at full attrition with a $34,000 base salary!&nbsp; We offer a $34,000 base with a commission plan that allows you the freedom to exceed quota.&nbsp; (*See total compensation details below the job description). You will be representing a superior telecommunication provider and company that cares about you and our customers.&nbsp;Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success.&nbsp; With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.&nbsp;Where you will work:&nbsp;&nbsp;<ul><li>This is a dynamic opportunity to represent our organization in the greater San Antonio, TX market</li><li>This individual will be based in the field, with the ability to travel into the nearest office as needed&nbsp;</li></ul>A Day in the Life of the Direct Sales Representative:&nbsp;<ul><li>Obtain new customers in a multi-dwelling unit environment through professional, face-to-face interaction with leasing managers, property management groups, and other referral sources</li><li>Aggressively pursue any leads provided daily</li><li>Understand every unique element of assigned properties within portfolio</li><li>Distribute marketing material, facilitate strategic marketing campaigns, build Astound brand awareness</li><li>Review and understand property contract language, service levels, restrictions, and obligations</li><li>Understand customer needs and articulate solutions</li><li>Attend mandatory sales meetings</li><li>Report sales statistics accurately and promptly to management</li><li>Stay up to date with what the competition is doing in your market</li></ul>What You Bring to the Table:&nbsp;<ul><li>Ability to work in a fast paced challenging environment</li><li>Enjoys working outdoors "on the hunt" since 90% of all work is in the field</li><li>Excellent communications, relationship building, organizational, presentation and influence skills</li><li>You have a positive, creative and persuasive personality</li><li>Must be a motivated, self-starter and comfortable with working autonomously</li><li>Must be detail oriented and has highly developed organizational and time management skills</li><li>You are sales-quota driven</li><li>Must have valid driver's license and reliable transportation</li></ul>What You Bring to the Table:&nbsp;<ul><li>You’re passionate in connecting with potential customers and bringing them the joy of our products</li><li>You’re driven to succeed in every situation presented</li><li>You’re resilient and adapt to an ever-changing environment</li><li>Visit potential customers at their residences to discuss service needs, providing quotes and sign up orders</li><li>Protected Territory with excellent training/mentoring</li><li>Adjusted Quota during your ramp-up period</li><li>We provide flexible scheduling</li><li>This is a face-to-face and door-to-door position. It’s not easy for everyone, however, the base salary and uncapped commission compensation is designed for excellent earnings potential!</li><li>Other duties as assigned</li></ul>Education and Certifications:&nbsp;<ul><li>High school diploma or equivalent</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:&nbsp;<ul><li>Opportunity for uncapped earning potential! </li><li>Vehicle Allowance provided</li><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>Base Salary:&nbsp;The base salary range in Texas for this position is $34,000, plus opportunities for bonus, benefits and commission, if applicable. It is specific to Texas and may not be applicable to other locations.&nbsp;Commissions at plan:&nbsp;Uncapped commissions with targeted commissions at full attainment could be up to or over $56,000 annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.&nbsp;<h4>Our Mission Statement&nbsp;</h4><ul><li><h4>Take Care of Our Customers</h4></li><li><h4>Take Care of Each Other</h4></li><li><h4>Do What We Say We are Going To Do</h4></li><li><h4>Have Fun</h4></li></ul>Diverse Workforce / EEO:&nbsp;Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Direct Sales Representative-Residential

Construction CoordinatorAustin, TexasAstound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. &nbsp;With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.A Day in the Life of the Construction Coordinator:<ul><li>Performs pre-construction field inspection to ensure completion of make-ready and existing aerial facilities owned by various power, telephone and CATV companies.</li><li>Responsible for working with and managing contractors, preparing detailed work prints, writing Job Cost estimates, and creating a bill of materials (BOM) for aerial and underground projects.</li><li>Performs field review of upcoming projects to ensure accuracy and necessity of proposed field construction.</li><li>Performs field inspections against invoices to ensure accuracy, ensure Astound specifications are met, and material usage is correct.</li><li>Responsible for forecasting material needs and coordinating with Project Manager and Warehouse personnel.</li><li>Provides regular project status reports to the Project Manager and Community Liaison Manager.</li><li>Provides supervision and support to OSP Inspector.&nbsp;</li><li>Responsible for coordinating with others to ensure the completion of make-ready work of existing aerial facilities owned by various power, telephone, and CATV companies.&nbsp;</li><li>Responsible for the implementation of project contracts awarded by the Project Manager, preparing Notice to Proceed, and creating a bill of material for aerial and underground projects. Perform unit price negotiations with contractors when the scope of work is outside the standard price schedule.&nbsp;</li><li>Responsible for forecasting material needs and coordinating with a purchasing manager.</li><li>Provides weekly project status reports to the Director of Construction, Project Manager, and Community Liaison Manager.</li><li>Drives a company vehicle in the course and scope of performing duties.</li><li>Other duties as assigned.&nbsp;</li></ul>What You Bring to the Table:<ul><li>Education: High school diploma or equivalent;</li><li>Certification: &nbsp;Certification for operating a bucket truck or pole climbing is preferred;</li><li>Experience in word processing and Excel spreadsheets and Microsoft Money preferred;</li><li>Must have working knowledge and experience with aerial and underground CATV/telephone construction methods and procedures;</li><li>Must have experience with reading and interpreting construction prints;</li><li>Must have 3 -10 plus years experience building and maintaining communications networks and Familiarity with AutoCAD is a must;</li><li>Must possess project management skills, the ability to make decisions, work with a limited amount of supervision and be able to read and interpret construction prints;</li><li>Valid driver license and satisfactory driving record per Fleet policy.</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time positionsOur Mission Statement:<ul><li>Take care of our customers</li><li>Take care of each other</li><li>Do what we say we are going to do</li><li>Have fun</li></ul>Diverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>

Construction Coordinator

Location: Princeton, NJ (Hybrid)Astound, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. &nbsp;With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond. Job Overview:&nbsp;The AP Coordinator 2 plays a crucial role in fostering relationships with both internal and external customers of Astound, as well as managing accounts payable service standards. Additionally, this role includes supporting the AP Lead and Director in accordance with established guidelines, as well as conducting research on various projects as needed. The ideal candidate will possess a solid understanding of generally accepted accounting principles, demonstrate exceptional organizational and communication abilities, and have practical experience with Microsoft Great Plains and Excel.A Day in the Life of the AP Coordinator II:&nbsp;<ul><li>Manage incoming purchase order and non-purchase order invoices</li><li>Provide GL coding for invoices and route to Astounds approvers via workflow</li><li>Process purchase order invoices ensuring a 3-way match</li><li>Resolve purchase order/invoice pricing and quantity discrepancies with the Purchasing Manager/Markets</li><li>Ensure vendor remittances are current</li><li>Process leasing, refunds, and programming uploads</li><li>Process manual invoice requests within established service levels</li><li>Process payment batches and check registers</li><li>Resolve any customer inquiries in a timely manner</li><li>Other duties as assigned&nbsp;</li></ul>What You Bring to the Table:&nbsp;<ul><li>3 – 6 years experience in high volume accounts payable</li><li>Working Knowledge of Microsoft Desktop Applications &nbsp;(Excel, Word, Outlook)</li><li>Experience with Great Plains Financial Software and/ ReqLogic is preferred</li><li>Strong verbal and written communications skills</li><li>Excellent customer service</li><li>Strong organizational skills</li></ul>Education and Certifications:<ul><li>High School diploma or equivalent</li><li>Associates Degree in Accounting or Business Administration or relevant experience</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time position&nbsp;Base Compensation: The base hourly range for this position is $22.00- $24.00 per hour, plus opportunities for bonus and benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Accounts Payable Coordinator 2

Location: Individual may be based near the Astound New York market, including Princeton, New Jersey, Connecticut, and surrounding areas. Mostly remote position, but may need to commute into the local office as needed on an intermittent basis.&nbsp;Astound Broadband, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. &nbsp;With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond. Position Overview:&nbsp;The Sr Accountant (I or II) is responsible for the day-to-day tasks associated with maintaining Accounting operations. The Sr Accountant (I or II) will play a critical role managing payroll, benefits and commission arrangements and account reconciliations. The role requires strong analytical skills and knowledge of accounting principles.A Day in the Life of the Sr. Accountant (I or II):&nbsp;<ul><li>Execution of monthly and quarterly close, ensuring accurate results are delivered on time for reporting in accordance with US GAAP.</li><li>Implement database to automate commission calculations through Spiff.</li><li>Prepare journals, account reconciliations and perform fluctuation.</li><li>Ownership over commission arrangements.</li><li>Support quarterly review and annual audit requirements related to specific areas of responsibility and help develop/refine accounting processes and procedures.</li><li>Work cross functionally with Finance, Legal, AP, and various business owners on policies, processes, and help drive key system initiatives and improvements.</li><li>Participation in special projects, system enhancements or ad hoc analyses.</li><li>Other duties as assigned.</li></ul>What You Bring to the Table:&nbsp;<ul><li>For Sr. Accountant II: 3+ years of Accounting experience is required</li><li>For Sr. Accountant II: Minimum 2 years of Big 4 audit experience is required</li><li>For Sr. Accountant I: 1 - 2 years of Accounting experience&nbsp;</li><li>For Sr. Accountant I: 1 - 2 years of Big 4 audit experience is required&nbsp;</li><li>Prior experience with month-end close procedure is a plus</li><li>Experienced with major ERP systems (Great Plains, blackline Spiff etc)</li><li>Strong analytical, communication and written skills with the ability to convey clear and concise thoughts and ideas</li><li>Ability to effectively communicate to all levels of management and to adapt quickly as business needs evolve</li><li>Proficient in the utilization of all the Microsoft Office Suite programs, including, but not limited to MS Word, PowerPoint, Outlook and Excel</li></ul>Required Education:<ul><li>Bachelor’s degree in Accounting is required.</li><li>CPA certification is required.</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time position&nbsp;Base Salary: The base salary range for this position is $85,000- $100,000 annually plus opportunities for bonus and benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.&nbsp;Sr. Accountant I: $85,000 - $90,000 (annually) Sr. Accountant II: $90,000 - $100,000 (annually)Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Senior Accountant I or II

Location: Individual may be based near the Astound New York market, including Princeton, New Jersey, Connecticut, and surrounding areas. Mostly remote position, but may need to commute into the local office as needed on an intermittent basis.&nbsp;Astound Broadband, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. &nbsp;With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond. Position Overview:&nbsp;The Sr Accountant (I or II) is responsible for the day-to-day tasks associated with maintaining Accounting operations. The Sr Accountant (I or II) will play a critical role managing payroll, benefits and commission arrangements and account reconciliations. The role requires strong analytical skills and knowledge of accounting principles.A Day in the Life of the Sr. Accountant (I or II):&nbsp;<ul><li>Execution of monthly and quarterly close, ensuring accurate results are delivered on time for reporting in accordance with US GAAP.</li><li>Review programming contracts and ensure proper accounting treatment.</li><li>Prepare journals, account reconciliations and perform fluctuation analysis.</li><li>Ownership over programming distributions and audits.</li><li>Support quarterly review and annual audit requirements related to specific areas of responsibility and help develop/refine accounting processes and procedures.</li><li>Work cross functionally with Finance, Legal, AP, and various business owners on policies, processes, and help drive key system initiatives and improvements.</li><li>Participation in special projects, system enhancements or ad hoc analyses.</li><li>Other duties as assigned.</li></ul>What You Bring to the Table:&nbsp;<ul><li>For Sr. Accountant II: 3+ years of Accounting experience is required</li><li>For Sr. Accountant II: Minimum 2 years of Big 4 audit experience is required</li><li>For Sr. Accountant I: 1 - 2 years of Accounting experience&nbsp;</li><li>For Sr. Accountant I: 1 - 2 years of Big 4 audit experience is required&nbsp;</li><li>Prior experience with month-end close procedure is a plus</li><li>Experienced with major ERP systems (Great Plains, blackline, MDS etc.).</li><li>Strong analytical, communication and written skills with the ability to convey clear and concise thoughts and ideas.</li><li>Ability to effectively communicate to all levels of management and to adapt quickly as business needs evolve.</li><li>Proficient in the utilization of all the Microsoft Office Suite programs, including, but not limited to MS Word, PowerPoint, Outlook and Excel.</li></ul>Required Education:<ul><li>Bachelor’s degree in Accounting is required.</li><li>CPA certification is required.</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time position&nbsp;Base Salary: The base salary range for this position is $85,000- $100,000 annually plus opportunities for bonus and benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.&nbsp;Sr. Accountant I: $85,000 - $90,000 (annually) Sr. Accountant II: $90,000 - $100,000 (annually)Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Position Overview:The Vice President of Total Rewards is a strategic and results oriented role that leads and evolves our comprehensive total rewards strategy. Reporting directly to the SVP, Human Resources, this leader will be responsible for the design, implementation, and administration of all compensation, benefits, and recognition programs that attract, retain, and motivate top talent in a dynamic and competitive telecommunications landscape. The VP of Total Rewards will be a key business partner, collaborating with senior leadership to ensure our total rewards programs are aligned with the company's strategic objectives, financial goals, and culture.Duties and Responsibilities:<ul><li>Strategy Development &amp; Execution: Develop and implement a holistic and competitive total rewards strategy that supports the company's business goals, talent acquisition and retention objectives, and fosters a high-performance culture.</li><li>Compensation Management: Oversee the design, implementation, and administration of base salary structures, short-term and long-term incentive plans, and sales compensation programs. Ensure programs are market-competitive, legally compliant, and aligned with performance management processes.</li><li>Benefits Management: Direct the design, implementation, and administration of comprehensive employee benefits programs, including health and welfare, retirement plans, leave policies, and wellness initiatives. Ensure cost-effectiveness, compliance, and employee satisfaction.</li><li>Recognition: Lead the development and administration of employee recognition programs that reinforce Company values and celebrate achievements.</li><li>Market Analysis &amp; Benchmarking: Continuously monitor external market trends, conduct competitive benchmarking analysis, and make data-driven recommendations to ensure the company's total rewards programs remain competitive and attractive.</li><li>Compliance &amp; Governance: Ensure all total rewards programs comply with relevant federal, state, and local regulations, including ERISA, FLSA, and applicable tax laws. Oversee the preparation of required filings and audits.</li><li>Communication &amp; Education: Develop and execute effective communication strategies to educate employees and managers on the company's total rewards programs, ensuring transparency and understanding.</li><li>Vendor Management: Manage relationships with external vendors providing total rewards services, ensuring cost-effectiveness and high-quality service delivery.</li><li>Budget Management: Develop and manage the total rewards budget, ensuring fiscal responsibility and efficient allocation of resources.</li><li>Team Leadership &amp; Development: Lead, mentor, and develop a high-performing team, fostering a collaborative and results-oriented environment.</li><li>Cross-Functional Collaboration: Partner closely with HR Business Partners, Finance, Legal, and other key stakeholders to ensure alignment and effective implementation of total rewards initiatives.</li><li>Payroll Management:&nbsp; Lead and manage the end to end payroll function, ensuring accurate and timely processing of employee payments, tax withholdings, and compliance with all federal, state, and local regulations.&nbsp; Oversee payroll systems processes, and vendor relations.</li><li>Actively support, promote and advance all aspects of Astounds Diversity, Equity and Inclusion (DEI) goals and initiatives, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard and empowered to do their best work.&nbsp; </li><li>Other duties as assigned</li></ul>Requirements/Qualifications:Education:<ul><li>Bachelor’s degree in Human Resources, Business Administration, Finance or equivalent work experience</li></ul>Experience:<ul><li>Minimum of 15 years of progressive experience in total rewards and payroll, with at least 8 years in a senior leadership role within a complex, multi-site national organization, preferably in the technology or telecommunications industry</li></ul>Knowledge, Skills and Abilities: <ul><li>Proven track record of developing and implementing successful and innovative total rewards strategies that drive business results.</li><li>Deep understanding of compensation principles, benefit plan design, retirement plan regulations, and payroll processes and compliance.</li><li>Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.</li><li>Excellent communication, presentation, and interpersonal skills with the ability to effectively interact with all levels of the organization.</li><li>Demonstrated ability to lead and develop high-performing teams.</li><li>Experience managing and negotiating with external vendors.</li><li>Strong project management skills and the ability to manage multiple priorities in a fast-paced environment.</li><li>Proficiency in HRIS, including payroll, and other relevant technology platforms.</li><li>Certified Compensation Professional (CCP) or Certified Benefits Professional (CBP) designation preferred.</li><li>Strategic Thinking: Ability to see the big picture and develop long-term total rewards strategies aligned with business objectives.</li><li>Business Acumen: Understanding of the telecommunications industry, financial principles, and how total rewards impacts business performance.</li><li>Leadership &amp; Influence: Ability to inspire and motivate a team and influence stakeholders across the organization.</li><li>Collaboration &amp; Partnership: Ability to build strong working relationships and effectively collaborate with cross-functional teams.</li><li>Results Orientation: Focus on achieving measurable results and driving continuous improvement in total rewards programs.</li><li>Change Management: Ability to effectively lead and manage change initiatives related to total rewards.</li><li>Integrity &amp; Trust: Demonstrated commitment to ethical conduct and maintaining confidentiality.</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time position&nbsp;Base Salary: The base salary range for this position is $175,000- $225,000 annually plus opportunities for bonus and benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.&nbsp;Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Vice President, Total Rewards

Position Overview:The Vice President of Strategic Talent will play a pivotal role in shaping our organization's future success through its people. This highly impactful position will be responsible for driving our talent strategy, encompassing HR Business Partnering, Learning and Development, and Organizational Design and Development. The ideal candidate will be a visionary leader with a proven track record of building and implementing effective talent programs that align with business objectives, foster a high-performance culture, and drive organizational effectiveness.&nbsp; As a key member of the Human Resources leadership team, this leader will partner closely with senior leaders across the organization to understand their strategic priorities and translate them into impactful talent initiatives.Duties and Responsibilities <ul><li>Develop and execute a comprehensive, integrated talent strategy that aligns with the company's overall business goals and objectives.</li><li>Serve as a strategic advisor to senior leadership on all talent-related matters, providing insights and recommendations to optimize organizational performance.</li><li>Stay abreast of industry trends and best practices in talent management, HR technology, and organizational development, and proactively introduce innovative solutions.</li><li>Define and track key talent metrics to measure the effectiveness of talent programs and initiatives, and provide regular reports to leadership.</li><li>Champion a culture of continuous improvement, innovation, and employee engagement across the organization.</li><li>Oversee and provide strategic guidance to the HR Business Partner function, ensuring effective partnership with business units to understand their unique needs and provide tailored HR solutions.</li><li>Develop and implement frameworks for performance management, talent reviews, succession planning, and talent strategies in collaboration with other HR functions.</li><li>Ensure HR Business Partners are equipped with the necessary tools, resources, and expertise to effectively support their client groups.</li><li>Foster strong relationships between HR and business leaders, ensuring clear communication and alignment on people-related initiatives.</li><li>Develop and implement a comprehensive learning and development strategy that addresses current and future skill gaps, supports employee growth, and enhances organizational capabilities.</li><li>Oversee the design, development, and delivery of engaging and effective learning programs, leveraging a variety of modalities (e.g., e-learning, workshops, coaching, mentoring).</li><li>Establish frameworks for identifying learning needs, evaluating training effectiveness, and ensuring a strong return on investment in learning initiatives.</li><li>Promote a culture of continuous learning and development across the organization.</li><li>Lead organizational design initiatives to optimize structure, roles, responsibilities, and workflows for maximum efficiency and effectiveness.</li><li>Develop and implement organizational development interventions to enhance team performance, collaboration, communication, and overall organizational health.</li><li>Facilitate change management processes to support organizational transformations and ensure smooth transitions.</li><li>Partner with leadership to define and reinforce the desired organizational culture and values.</li><li>Utilize data-driven insights to diagnose organizational challenges and recommend appropriate interventions.</li><li>Lead, mentor, and develop a high-performing team of HR Business Partners, and Learning &amp; Development professionals.</li><li>Foster a collaborative, inclusive, and results-oriented team culture.</li><li>Set clear expectations, provide regular feedback, and support the professional growth of team members.</li><li>Actively support, promote and advance all aspects of Astounds Diversity, Equity and Inclusion (DEI) goals and initiatives, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard and empowered to do their best work.&nbsp; </li><li>Other duties as assigned</li></ul>Requirements/Qualifications:Education:<ul><li>Bachelor’s degree in Human Resources, Business Administration, Organizational Development or equivalent work experience</li></ul>Experience:<ul><li>Minimum of 15 years of progressive experience with a significant focus on strategic talent management, HR business partnering, learning and development, and organizational design and development, preferably in the technology or telecommunications industry</li></ul>Knowledge, Skills and Abilities:<ul><li>Proven experience leading and developing high-performing HR teams.</li><li>Deep understanding of HR principles, practices, and relevant employment laws.</li><li>Demonstrated ability to develop and implement successful talent strategies and programs that drive business results.</li><li>Strong business acumen and the ability to understand the strategic and financial implications of talent decisions.</li><li>Excellent communication, presentation, and interpersonal skills, with the ability to influence and build relationships at all levels of the organization.</li><li>Proven ability to analyze data, identify trends, and develop data-driven solutions.</li><li>Experience with HR technology platforms and their application to talent management.</li><li>Strong project management and organizational skills.</li><li>Experience with change management methodologies.</li><li>Experience implementing and managing performance management systems.</li><li>Experience with talent acquisition strategies and employer branding.</li><li>Strategic Thinking: Ability to see the big picture and develop long-term talent strategies aligned with business objectives.</li><li>Business Acumen: Understanding of the telecommunications industry, financial principles, and how effective talent management impacts business performance.</li><li>Leadership &amp; Influence: Ability to inspire and motivate a team and influence stakeholders across the organization.</li><li>Collaboration &amp; Partnership: Ability to build strong working relationships and effectively collaborate with cross-functional teams.</li><li>Results Orientation: Focus on achieving measurable results and driving continuous improvement in total rewards programs.</li><li>Change Management: Ability to effectively lead and manage change initiatives related to total rewards.</li><li>Integrity &amp; Trust: Demonstrated commitment to ethical conduct and maintaining confidentiality.</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time position&nbsp;Base Salary: The base salary range for this position is $175,000- $225,000 annually plus opportunities for bonus and benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.&nbsp;Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Vice President, Strategic Talent

<h4>Direct Sales Representative</h4>Location: San Luis Obispo, CA greater market.Opportunity to earn up to $88,000 or more!* We offer a $45,000 base with a commission plan that allows you the freedom to exceed quota.&nbsp; (*See total compensation details below the job description). You will be representing a superior internet package and company that cares about you and our customers.Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company. Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success.&nbsp; With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.Where you will work:<ul><li>This is a dynamic opportunity to represent our single-family sales initiatives, based out of San Luis Obispo, CA (SLO) greater market.</li></ul>A Day in the Life of the Direct Sales Representative - Single-Family Units:&nbsp;<ul><li>Obtain new customers in a residential environment through professional, face-to-face interaction with residents, property management groups, and other referral sources</li><li>Aggressively pursue any leads provided daily</li><li>Understand every unique element of assigned properties within portfolio</li><li>Distribute marketing material, facilitate strategic marketing campaigns, build Astound brand awareness</li><li>Review and understand property contract language, service levels, restrictions, and obligations</li><li>Understand customer needs and articulate solutions</li><li>Attend mandatory sales meetings</li><li>Report sales statistics accurately and promptly to management</li><li>Stay up to date with what the competition is doing in your market</li></ul>What You Bring to the Table:&nbsp;<ul><li>Ability to work in a fast paced challenging environment</li><li>Enjoys working outdoors "on the hunt" since 90% of all work is in the field</li><li>Excellent communications, relationship building, organizational, presentation and influence skills</li><li>You have a positive, creative and persuasive personality</li><li>Must be a motivated, self-starter and comfortable with working autonomously</li><li>Must be detail oriented and has highly developed organizational and time management skills</li><li>You are sales-quota driven</li><li>Must have valid driver's license and reliable transportation&nbsp; </li><li>Visit potential customers at their residences to discuss service needs, providing quotes and sign up orders.</li><li>Other duties as assigned.</li><li>This is a face-to-face and door-to-door position. It’s not easy for everyone, however, the base salary and uncapped commission compensation is designed for excellent earnings potential.</li><li>We provide flexible scheduling</li><li>Adjusted Quota during your ramp-up period.</li><li>Protected Territory with excellent training/mentoring</li></ul>What You Bring to the Table:&nbsp;<ul><li>You’re passionate in connecting with potential customers and bringing them the joy of our products</li><li>You’re driven to succeed in every situation presented</li><li>You’re resilient and adapt to an ever-changing environment</li><li>This is a face-to-face and door-to-door position. It’s not easy for everyone, however, the base salary and uncapped commission compensation is designed for excellent earnings potential!&nbsp;</li><li>Visit potential customers at their residences to discuss service needs, providing quotes and sign up orders</li><li>Protected Territory with excellent training/mentoring</li><li>Adjusted Quota during your ramp-up period</li><li>We provide flexible scheduling</li><li>Other duties as assigned</li></ul>Education and Certifications:&nbsp;<ul><li>High school diploma or equivalent</li></ul>We are proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program *Benefits listed above are for regular full-time positions</li></ul>*Base salary: The base salary range for this position in California State is $45,000, plus opportunities for bonus, benefits, commission, and sales incentives if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, geographical area, experience, and capabilities.&nbsp;*Commission component: Targeted commissions at full attainment are $39,000 annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.<h4>Our Mission Statement:</h4>* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

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