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The Role The High Income Technology team is looking for a hardworking, highly motivated Software Engineer with strong understanding of programming fundamentals and software design to join their ranks. In this role, you will be responsible for the development of quality software components that are used by Portfolio Managers, Traders and Analysts in managing of over $100 Billion in Fidelity High Yield Funds.In addition to building software, you will have an opportunity to help define and implement development practices, standards and strategies. This position can be located in Merrimack. The Expertise We Need <ul> <li>Proven experience and education in designing and developing systems and solutions with Java, C#, Angular.js or Python</li> <li>Actively collaborate in requirement analysis, module design, architecture and development of interfaces to meet business requirements.</li> <li>Use Agile Software Development methodology for developing the application. JIRA for Issue and project tracking and maintain detailed documentation about the flows and functionality.</li> <li>Develop Spring RESTful web services application using Open Source Frameworks - Spring Boot, Spring Core, IOC, other core components like oauth2 and security.</li> <li>Develop full stack applications using AWS cloud-platforms with services like EC2, Lambda, CloudFormation, S3, IAM Roles, EKS, CloudWatch and Elastic Search and AWS messaging capabilities like SQS and SNS and AWS NoSql database like DynamoDB.</li> <li>Design interactive front-end application Using Angular JS, NGRX state management, RXJS, Redux plugin, Bootstrap.</li> </ul> In addition, any of the following would be of value but not required: <ul> <li>Experience with financial mathematics and statistics, portfolio modeling and/or trading.</li> <li>Experience with messaging applications using frameworks such as Kafka, JMS, Apache ActiveMQ.</li> <li>Experience with distributed caches such as Gemfire.</li> <li>Experience with implementing cross cutting concerns like declarative transaction management using Spring AOP.</li> <li>Experience with developing advanced Continuous Integration &amp; Continuous Delivery (CI/CD) pipeline including software configuration management, test automation, version control, static code analysis using (Jenkins, Stash, Ansible, Docker).</li> <li>Experience with test automation at different levels of testing (unit, component, integration and functional tests) using Junit, Mockito and Cucumber for Integration testing. Client-side testing using Jasmine framework, test runners like Karma and tools (e.g. Cucumber, FitNesse, Gerkin/Protractor).</li> <li>Experience in Perform system analysis, application security, application performance using JMeter, code quality and code quality using SonarQube and secure code validation with Veracode.</li> <li>Experience with monitoring services using CloudWatch and Datadog or Splunk.</li> </ul> The Team <ul> <li>We have a passion for technology and love fixing and solving complex problems.</li> <li>We enjoy working in teams, love to collaborate, share and grow knowledge.</li> <li>We like open communication and people who are self-motivated, can take initiative, and can make decisions with a bias toward action.</li> <li>We encourage team members to take ownership and care about the quality of work.</li> <li>We think about the testability of code and Design and architecture patterns.</li> </ul> The hourly pay rate range for this position is $85.00-$100.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Fidelity TalentSource

Full Stack Engineer

Sr Software Engineer - Oracle SQL/PLSQL Strategic Advisors Technology (SAT) is looking for a Principal Software Engineer who has strong understanding of database technologies and experience building enterprise cloud enabled distributed systems. We are looking for individuals who continually strive to advance engineering excellence and technology innovation. The Expertise We’re Looking For <ul> <li>10+ years of hands-on experience with Oracle SQL and PLSQL, including performance tuning, data modeling, and API development. </li><li>Strong experience with ETL tools (e.g., Informatica) and batch job schedulers (e.g., Autosys). </li><li>Proven ability to design scalable, resilient systems using cloud technologies (AWS, Snowflake, S3 preferred). </li><li>Experience with ATDD, automated testing, and CI/CD pipelines. </li><li>Familiarity with Java, messaging systems, and web containers. </li><li>Experience with distributed replication technologies (e.g., Oracle GoldenGate, EDB Replication). </li><li>Exposure to other database platforms (Postgres, Snowflake, MS SQL Server, etc.) is a plus. </li><li>Strong Linux shell scripting and performance monitoring skills. </li><li>Experience with Oracle RAC, Exadata, and engineered systems is highly desirable. </li><li>Cloud certifications (AWS, Azure, Oracle OCI) are a bonus. </li></ul> The Purpose of Your Role <ul> <li>Lead the design and implementation of robust, high-performance database solutions. </li><li>Collaborate with cross-functional teams to translate business needs into technical solutions. </li><li>Drive engineering best practices in code quality, testing, and deployment. </li><li>Mentor junior engineers and contribute to a culture of continuous improvement. </li><li>Participate in code reviews, design sessions, and performance tuning efforts. </li><li>Support production systems, including participation in a 24x7 on-call rotation. </li></ul> The Value You Deliver <ul> <li>Deliver high-quality, scalable software that supports Fidelity’s investment operations. </li><li>Enhance system performance and reliability through expert-level database engineering. </li><li>Lead innovation efforts and proof-of-concept initiatives for emerging technologies. </li><li>Ensure data integrity, security, and compliance across all systems. </li><li>Foster a collaborative, agile development environment. </li></ul> Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation. Please see the below pay rate range for the work location of Boston, MA only: $71.00-91.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Sr Software Engineer - Oracle SQL/PLSQL

Be a part of a development team building out the next generation of business intelligence and support tools for Fidelity Capital Markets. As a database developer you will use your technical skills to deliver critical applications. <h3>The Team</h3> The FCM Business Intelligence team is unique within Capital Markets supporting executive leadership and every business unit within. Applications owned by this team support client onboarding and management, trade analysis, commission calculation, and financial reporting. <h3>The Expertise You Have</h3> <ul> <li>BS in Computer Science or Information Systems </li><li>15 years of experience in application development or software engineering </li><li>Oracle certification </li></ul> <h3>The Skills You Bring</h3> <ul> <li>You will be proficient in traditional database skills and technologies like Linux, Oracle, SQL, PL/SQL, Java, relational design, recoverability, ETL, data modelling, and performance tuning. </li><li>You will have experience using development and team tools such as Jira, GIT, Jenkins, and Udeploy </li><li>You will be familiar with Institutional and Capital Markets products such as prime brokerage, fixed income, and equities </li><li>Within this space, you will have related experience to trade operations and post trade analysis, profit/loss analysis, customer relationship management, and compliance/supervisory reporting </li><li>You will have experience working in Scrum Agile and Agile@Scale product development environments </li><li>You will be comfortable collaborating with business product owners, end users, and other technology teams </li><li>Most importantly, you will be nimble and able to adapt to emerging technologies and trends. </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Listening to product owners to understand the business value they want to deliver </li><li>Analyzing and designing the technology solutions </li><li>Collaborating with technology teams to implement, test, and demonstrate those solutions in a reliable and scalable manner </li></ul>

Oracle Database Developer

Job Summary: We are looking for an experienced engineer with 10+ years of expertise in managing and supporting large-scale file transfer environments. This role combines operational excellence in Unix/Linux systems with hands-on development using modern frameworks and cloud-native technologies. The ideal candidate will ensure secure, reliable data movement while driving innovation for future enhancements. Key Responsibilities: <ul> <li>Manage and support large-scale Unix-based file transfer environments. </li><li>Monitor, troubleshoot, and resolve issues across Linux systems. </li><li>Develop and maintain automation scripts to streamline file transfer operations. </li><li>Collaborate with infrastructure, development, and business teams to ensure seamless data integration. </li><li>Implement and maintain cloud-native solutions for scalable and secure file transfers. </li><li>Design and develop new features and enhancements using modern frameworks. </li><li>Maintain system documentation and ensure compliance with operational and security standards. </li></ul> Technical Expertise: <ul> <li>10+ years of experience in Unix/Linux system administration and support. </li><li>Strong command of Linux shell and troubleshooting tools. </li><li>Solid understanding of basic Windows administration tasks. </li><li>Proficiency in at least one programming or scripting language (e.g., Python, Bash, Perl). </li><li>Hands-on experience with AWS services including EKS, EC2, S3, IAM, and networking. </li><li>Familiarity with Docker and Kubernetes for containerized deployments. </li><li>Experience with TIBCO products is a plus. </li><li>Strong understanding of secure file transfer protocols and best practices. </li></ul> Development Skills: <ul> <li>Experience building backend services using Spring Boot. </li><li>Familiarity with Node.js for server-side development. </li><li>Proficiency in frontend frameworks such as React or Angular. </li><li>Understanding of microservices architecture and RESTful API design. </li><li>Exposure to CI/CD pipelines and DevOps practices. </li></ul> Qualifications: <ul> <li>Bachelor’s degree in Computer Science, Information Technology, or related field. </li><li>Proven ability to work independently and manage multiple priorities. </li><li>Strong analytical, communication, and collaboration skills. </li></ul>

Senior Cloud Engineer

The Role Are you a forward-thinking technologist ready to make a lasting impact to the software developers? Join our dynamic team at Fidelity Investments, where the Fidelity Architecture and Engineering team is seeking a Senior Developer Advocate for our Engineering Experience team. The Expertise and Skills You Bring <ul> <li>Hands-on development experience being part of a team in full-stack development within an Agile team environment </li><li>Programming Experience in Java OR Python </li><li>Demonstrated expertise of being an excellent collaborator and an ambassador the developers </li><li>Knowledge of cloud platforms (AWS/Azure) along with solid understanding of CI/CD and DevOps practices </li><li>Knowledge of open-source systems and inner-source repositories </li><li>Ability to collaborate across product teams to be the voice of developers and guide on product roadmap </li><li>Experience demonstrating DevAssist tools such as GitHub Copilot and Gemini Code Assist to optimize development workflows </li><li>Experience working with the open source community is a plus </li><li>Excellent communication skills </li><li>Strong analytical and critical thinking skills </li><li>Strong troubleshooting and problem-solving skills </li><li>Desire to be detailed, very responsive, and committed to quality </li></ul> The Team Join our global team in Fidelity Architecture and Engineering's Engineering Experience Product Area. We're passionate about open source technologies and continuous learning while pursuing engineering excellence through a collaborative, open, and visible culture—supported by a dedicated learning day each week. Our team is dedicated to improving technology associates' effectiveness and job satisfaction, helping them Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

Senior Developer Advocate

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an Integrated Marketing Manager to work in FCAT (Fidelity Center for Applied Technology) in Boston, MA! Ready to help shape the future of fintech? Join our fast-growing team as an Integrated Marketing Manager for The Greens, a dynamic brokerage platform redefining financial services. We’re seeking a marketing leader passionate about building brands for emerging technologies, creating integrated multichannel campaigns, and driving growth in a competitive market. <h3>The Team &amp; The Product</h3> We’re a collaborative, entrepreneurial group of technologists and fintech innovators with decades of combined experience in SaaS, investing, and R&amp;D. Together, we’ve built The Greens—a secure, compliant, and modular brokerage platform designed to accelerate innovation and streamline operations for a wide range of financial services organizations. By enabling firms to design flexible, future-ready solutions, The Greens helps emerging players realize their vision and empowers traditional financial institutions to thrive in an ever-changing landscape. In this role, you’ll be at the center of fintech strategy and execution, creating integrated, multichannel marketing programs that connect with B2B audiences and influence downstream investors. Success in this role demands creativity, data-driven thinking, and cross-functional collaboration to position our platform as a market leader. <h3>The Role</h3> <ul> <li>Lead the charge in shaping brand narratives by developing and managing marketing calendars, driving brand development strategies, and positioning a growth-phase platform for long-term success. </li><li>Design and execute multichannel campaigns that align with business goals and sales cycles, while positioning the brand for long-term success. </li><li>Develop sales enablement materials that directly support pipeline acceleration and account-based strategies. </li><li>Leverage market intelligence, competitive insights, and customer feedback to inform positioning and campaign strategy. </li><li>Work with product, financial literacy, and technical teams to align strategies with product roadmap and competitive differentiation. </li><li>Periodically collaborate with vendors and affiliates for collaborative branding efforts (e.g., press releases, component marketing) </li></ul> <h3>What You Bring</h3> <ul> <li>Passion for new technologies and industry trends; ability to communicate sophisticated and/or technical content clearly and concisely. </li><li>Capable of problem solving and owning outcomes, collaborating across multiple teams and with business partners to accomplish goals, while ensuring that efforts meet high standards for accuracy and presentation. </li><li>Life-long learner with an execution-driven mindset. </li><li>Ability to juggle multiple tasks effectively, prioritizing deadlines and maintaining productivity. </li></ul> <h3>Requirements</h3> <ul> <li>Bachelor’s degree </li><li>5+ years in B2B marketing for investing tech, fintech, SaaS, or similar industries. </li><li>Proven ability to develop multichannel marketing programs that generate demand and support sales success. </li><li>Skilled at interpreting data and trends to inform strategy and creative. </li><li>Deep understanding of multichannel campaigns and how B2B messaging impacts downstream (B2C) customers. </li><li>Ability to work cross-functionally and integrate feedback from multiple stakeholders. </li><li>Experience positioning emerging brands in competitive markets. </li><li>Experience managing vendors and external partners. </li></ul> For more information about FCAT, please visit the FCAT website. "Please see the below pay rate range for the work location of Boston, MA only: $45.00 to 65.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors."

Integrated Marketing Manager

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Full Stack Engineer in Merrimack, NH and Westlake, TX! Senior Full Stack Engineer IMWS in partnership with the Money Movement Squads, is looking for a highly motivated Full Stack Engineer to join our team. The candidate will be working on one of our top initiatives for our Banking Solutions product area. The candidate will be aligned under an IWMS chapter driving towards greater delivery, efficiency, and quality. While working to deliver business capabilities across a globally distributed team of IT professionals, the team continually strives to advance engineering excellence, technology innovation and agile practices. Must be a self-starter, able to work well with others, and communicate software changes to business partners, system analysts, QA engineers, etc. The Expertise We’re Looking For <ul> <li>Bachelor’s Degree in Computer Science, Information Systems, or related field</li> <li>8+ years of development experience with Java, Spring/SpringBoot, Angular TypeScript, JavaScript, HTML5, and CSS3</li> <li>Experience with web services (REST, SOAP, JSON, XML, YAML) and API authentication (OAuth, SAML, JWT)</li> <li>Deep understanding of API design (versioning, isolation, microservices) and documentation frameworks (Swagger)</li> <li>Experience with messaging and streaming tools, specifically Kafka</li> <li>Knowledge of microservices architecture and API gateways (Stratum, WSO2, Tomcat)</li> <li>Experience with test automation frameworks (Cucumber, Karate, Insomnia) and writing manual test cases</li> <li>Familiarity with logging/observability tools (Datadog, Splunk)</li> <li>Proven experience deploying solutions on AWS using CI/CD tools (Terraform, Jenkins, UDeploy)</li> <li>Understanding of DevSecOps automation and testing (Unit, Functional, Performance, Security)</li> <li>AWS certification preferred</li> <li>2–3 years of Agile development experience and familiarity with Jira</li> <li>Strong troubleshooting skills for production and non-production environments</li> <li>Excellent communication, documentation, and organizational skills</li> <li>Ability to adapt to changing priorities and learn new technologies</li> </ul> Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Senior Full Stack Engineer

<h3>Marketing Manager</h3> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Marketing Manager Engineer in Smithfield, RI This role will start on a 4 months contract with an opportunity for extension(s). Please see the below pay rate range for the work location of Rhode Island only: $45-65 per hour Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. The Role Are you interested in joining a fast-paced and collaborative marketing team focused on promoting Fidelity’s best ideas about investing? We are looking for a Marketing Manager to join the Asset Management Solutions marketing team. This role has two key responsibilities. First: bringing investment-related product and insights content to our clients through highly coordinated go-to-market plans. You’ll be planning out and managing the creation of external publications, with many different contributors and timetables. Second: creating marketing content that promotes our capabilities in clear and compelling ways. You’ll be working closely with a dynamic team while personally owning a wide range of projects, from creating social media posts to coordinating publication of new content and new web landing zones. This is a role for someone with a growth mindset, an unwavering attention to detail, a passion for delivering value to customers and partners, and an interest in collaborating across diverse parts of our organization. <h3>The Expertise and Skills You Bring</h3> <ul> <li>Minimum Bachelor’s Degree or advanced degree </li><li>Recommended minimum of 5 years working in a general marketing or communications role, financial services industry a plus but not required </li><li>Knowledge of or strong curiosity about investing, with intermediary and institutional market experience a plus </li><li>You have strong project management skills and ability to manage multiple projects with different due dates </li><li>You enjoy building working relationships, and you prioritize communicating with your project partners well </li><li>You're an excellent written and verbal communicator, from sending clear project updates to speaking at meetings </li><li>You bring an organized AND creative approach to marketing plans – at the same time! </li><li>You like to work with others, and a project with 12 different participants doesn’t faze you </li></ul> <h3>The Team</h3> Become a member of the team and you will partner with Fidelity Asset Management, Fidelity Institutional, investment product groups, and distribution channels to develop and deliver high-impact content about our investment insights. Examples of our work are available on institutional.fidelity.com under “Insights.” Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Marketing Manager

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Helpdesk Support Specialist to work in Fidelity’s Enterprise Technology Group in Merrimack NH. <h3>Team/Role</h3> We are looking for a highly motivated individual to support our Asset Management’ Quantitative Research and Investments (QRI) business and technology teams. The QRI Helpdesk is the main contact for QRI business for technology issues impacting day to day business operations. In this role within Enterprise Infrastructure &amp; Operations, you will be responsible for Level-1 Production Support which involves phone / email support, creation of tickets, providing first level of incident triage and working with multi-functional teams to mitigate the issue, performing start of day checks for critical applications &amp; onboarding access for new business users. <h3>The Expertise You Have and The Skills You Bring</h3> <ul> <li>Bachelor’s degree preferred in Computer Science, Information Systems, or related subject area. </li><li>Experience supporting Asset Management and/or Investment Management Technology platforms and users preferred. </li><li>Outstanding interpersonal skills – both written and verbal. Assumed here is the ability to discern when and how widely to communicate status updates (based upon the details of the incident and the business environment at the time). </li><li>Experience driving major incidents involving multi-functional teams. Develop communications to keep the business and technology teams informed. Participates in root cause identification and problem management discussions. </li><li>Experience with systems administration and managing physical and virtual desktops, active directory services, and cloud hosted services. </li><li>Experience supporting databases, applications, and infrastructure in an AWS Cloud environment. </li><li>Experience writing SQL queries and using any of the monitoring and alerting tools like Splunk, Dynatrace, DataDog, AWS Cloudwatch. </li><li>Good understanding and working knowledge of ITIL framework and ITSM practices. </li><li>Experience with reporting tools like Tableau or PowerBI. </li><li>Continuous improvement practice - Find opportunities for improvements that drive efficiencies, improve customer experience &amp; reduce risk to production. </li></ul> <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Helpdesk Support Specialist

Job Description This End User Support Specialist position provides end-user technology support for the Fidelity Investments Merrimack NH , location. Fidelity has over 70,000 associates across multiple US locations. This job role is 100% onsite and the support ratio is 1000 associates to 1 End User Support role. This support role provides technology support for computers, monitors, printers, phones, accessories, and audio/visual equipment. Troubleshooting includes Microsoft Operating Systems, MS Office applications, MAC IOS support, and many other external and internally built applications. Responsibilities: <ul> <li>Support and maintain fleet of laptops, monitors, cameras, docking stations, printers, telephony </li><li>Analyze and resolve end-user hardware, software and connectivity issues </li><li>Configure workstations for new users and upgrades existing equipment and software </li><li>Configuration/reconfiguration of hardware, including workstations and printers </li><li>Work closely with peers and team members to quickly resolve issues. </li><li>Identify, troubleshoot, and diagnose issues </li><li>Differentiate between hardware and software problems and apply appropriate solution </li><li>Provide support and set up for video conference events </li><li>Leverage telemetry tools such as NexThink to quickly resolve technical issues </li><li>Perform routine deskside surveys to ensure all work locations are set up with the standard equipment </li><li>Work in a change-controlled environment </li><li>Adhere to internal reporting processes, logistics processes and escalation procedures that fall under internal Audit controls </li><li>Support work outside of regular hours in order to accommodate business needs </li><li>Accommodate rapidly changing requirements and non-standard requests once approved </li><li>Troubleshoot complex issues in a 1:1 walk up, scheduled visit or via a deskside visit while providing positive customer experience </li><li>Meet Service Level Targets - Timely and accurate execution of service requests &amp; incident tickets. Minimum 8 tickets per day – Incidents ticket closure targets 75% 1st day, 90% 3rd day, 100% 10 day for all service requests </li><li>Participate in a scheduled OnCall rotation. OnCall support is provided 365 days a year. The required response time to call out is 30 minutes. Arrival onsite within a 3-hour window </li><li>Deliver outstanding Customer Service by utilizing a high level of interpersonal skills to understand the problem, implement solutions, and provide closure to end-user's issues. Customer Satisfaction Target is 4.7 out of 5 based on customer surveys </li><li>Knowledge of local LAN infrastructure </li></ul> Skills and Knowledge: <ul> <li>Proficient in use of device building/service tools– Microsoft Autopilot, Active Directory, Intune vSphere, JAMF </li><li>Knowledgeable of basic networks topology, switches, routers, etc. </li><li>Proficient supporting hardware and software on Windows OS &amp; MAC IOS devices </li><li>Properly prioritize daily activities and manage time appropriately - Maximize daily activities to gain maximum customer benefit </li><li>Strong written and verbal communication skills </li><li>Ability to think independently, organize, prioritize, multitask and execute on assignments </li><li>Develops and enhances customer relationships </li><li>Exhibits a positive attitude, works well with other team members, business partners, can do attitude </li></ul> Education and Experience <ul> <li>Associate degree or equivalent with 2-3 years knowledge of computer hardware, operating systems, and network WLAN/LAN support </li><li>Industry acknowledged certificates such as CompTIA A+ , Network +, Google IT Support, or Cisco CCNA are a plus. </li></ul>

104 Fidelity TalentSource Jobs