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Company Profile SoCal JCB is a highly successful, fast-growing business We pride ourselves in customer service. We invest in our workforce and offer a highly competitive compensation and benefit program. SoCal JCB is an authorized dealer for JCB construction equipment including skid steer loaders, backhoe loaders, wheel loaders, excavators and telehandlers.Position SummaryReporting to the Service Manager. This position is responsible for&nbsp;repairing and maintaining various types of aerial and earth moving equipment.Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Complete and turn in field reports that capture all time and work completed on site</li><li>Provide diagnostic analysis, repair, or preventative maintenance to customers</li><li>Complete on-site system audits and evaluations</li><li>Practice and adhere to all safety and training</li></ul>Qualifications<ul><li>Strong written and verbal communication skills</li><li>5+ years' installing and maintaining machines</li><li>Ability to travel</li><li>Ability to lift up to 75 pounds</li></ul>Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Ability to stand and walk, with frequent lifting, guiding and/or carrying of light-weight materials or equipment for up to 12 hours.&nbsp;</li><li>Ability to twist upper body frequently, bend at waist, kneel, crouch and negotiate uneven surfaces.</li><li>Able to lift up to 50lbs</li><li>Use hands, arms and legs fully; grasp, manipulate, and assemble small to large objects with the aid of forklifts or cranes as needed; see and hear well.&nbsp;</li><li>Must be able to hear with or without aid.</li><li>Good eye hand coordination.&nbsp;</li><li>Communicate by speech and hearing in person at a Basic English proficiency.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.JCB is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.JobFamilyCustomer ServicePayTypeHourly

SoCal JCB - Field Service Technician 

<h4>Company Profile</h4>TriStar JCB is the JCB dealer for Tennessee, with a strong commitment to provide the best products and customer support in the market. We are investing in our workforce and offering a highly competitive compensation and benefit program to ambitious candidates who possess the desire and mentality to excel at both the personal and professional levels. TriStar JCB is an authorized dealer for JCB construction equipment including compact track loaders, skid steer loaders, rough terrain forklifts, backhoes, wheel loaders, excavators, telehandlers, and aerial equipment, among others.Position SummaryTriStar JCB currently has an opening for an Inside Sales Representative to support our machine sales coverage. This position is responsible for providing exemplary customer satisfaction to assigned accounts through the sale and promotion of products and services offered by TriStar JCB. From our main office, the Inside Sales Representative will serve as the primary liaison between TriStar JCB and the customer.Qualifications<ul><li>At least 2 years of inside sales support, and/or parts/service sales experience preferably in the equipment sales or rental industry.</li><li>Proven experience in inside sales, preferably in the equipment industry</li><li>Strong customer service skills and a customer-centric approach</li><li>Excellent communication skills, both verbal and written</li><li>Ability to multitask, prioritize, and manage time effectively</li><li>Proficient in using CRM software and MS Office Suite</li><li>Strong problem-solving skills and attention to detail</li><li>Ability to work independently and as part of a team</li></ul>Responsibilities<ul><li>The successful candidate will play a key role in driving sales and building strong relationships with customers in the industry</li><li>This role involves handling inbound and outbound sales inquiries, providing product information, and closing sales</li><li>Respond to inbound sales inquiries via phone, email</li><li>Make outbound calls to prospective and existing customers</li><li>Identify customer needs and recommend appropriate equipment solutions</li><li>Provide detailed product information, including features, benefits, and pricing</li><li>Prepare and process sales orders accurately and efficiently</li><li>Follow up on quotes and leads to convert them into sales</li><li>Coordinate with the operations team to ensure timely delivery of equipment</li><li>Build and maintain strong relationships with new and existing customers</li><li>Handle customer complaints and concerns with professionalism and escalate issues when necessary</li><li>Ensure high levels of customer satisfaction through excellent service</li><li>Maintain accurate records of customer interactions and sales activities in CRM systems</li><li>Provide regular sales updates to management</li><li>Stay updated on product knowledge and industry trends</li></ul>TriStar JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilyCustomer ServicePayTypeHourly

Field Service Technician - Tristar JCB

Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. Position PurposeHead of Manufacturing Engineering for JCB Manufacturing Inc, North America, based in our Savannah GA plant.&nbsp; <h4>Major Tasks, Responsibilities &amp; Key Accountabilities</h4><ul><li>Ownership of the Manufacturing Engineering department driving Safety, Productivity and Quality improvements through Material Flow, Fabrication, Weld &amp; Machining, Paint, Sub-Assembly and Mainline Assembly.</li><li>Leadership, coaching and mentorship of the Manufacturing Engineering team.</li><li>An Operational lead for ‘PRIME ‘&amp; “PACE’ cost-down objectives.</li><li>Support safe working methods, ergonomic improvements and other EHS initiatives as required.</li><li>Ownership of ‘Operational Readiness’, ensuring ‘Design for Manufacture’ is the foundation for all New Product Introduction projects.</li><li>Ensure Process FMEAs, control plans, and work instructions are completed in a timely manner.</li><li>Revolution of current work instructions (SOP’s) for shop floor associates aligned to the JCB Production System.</li><li>Implementation of OES systems throughout manufacturing.</li><li>Owns the Capital Expenditure budget &amp; forecast to deliver Productivity &amp; NPI, optimizing plant capacity, driving Automation and eliminating product/process waste.</li><li>Man Eng Advisor for a new $500m Manufacturing plant based in San Antonio, TX </li></ul> <h4>Nature &amp; Scope</h4>Reports to Vice President Operations. <h4>Minimum Qualifications</h4><ul><li>Must pass applicable drug screens, background checks and pre-employment tests</li><li>Bachelor’s degree in Engineering required, degree in mechanical, materials, or manufacturing engineering preferred</li><li>5+ years of manufacturing experience in processes and planning management.</li></ul> <h4>Preferred Qualifications</h4><ul><li>Master’s Degree in mechanical, materials, or manufacturing engineering preferred</li><li>7+ years of manufacturing in a similar industry&nbsp; </li></ul> <h4>Knowledge, Skills, Abilities &amp; Competencies</h4><ul><li>Knowledge of manufacturing processes</li><li>Effective customer service and communication skills</li><li>Able to use strong troubleshooting and problem-solving skills</li><li>Effective verbal and written communication skills</li><li>Sound analytical skills with a practical balance of “shop floor” experience</li><li>Self-motivated and self-directed</li><li>Able to work effectively in a team environment through delegation</li><li>Ability to beflexible in a fast-paced environment</li><li>Must wear Personal Protective Equipment as required</li></ul>Job Conditions<ul><li>Both office environment and manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;JobFamilyManagementPayTypeSalary

Head of Manufacturing Engineering 

Company Profile80 years and countless innovations later, JCB has grown to become the 3rd largest heavy equipment manufacturer in the world providing a wide range of products across the construction, agricultural, compaction, industrial and waste &amp; recycling industries and our people, JCB people, are at the heart of our business.&nbsp;JCB people are constantly driving the business forward and amazing us with their incredible ideas that result in our industry-leading innovations. Our founder, Joseph Cyril Bamford, always talked about a 'sense of urgency' and being 'never content' - JCB people have this 'can do' attitude and know that only the highest standards are acceptable. It's how they continue to play such a crucial role in our ongoing success.JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.Nature &amp; ScopeReports to the West Region Territory Business ManagerPosition PurposeThis position is responsible for ensuring the maximum level of retail sales penetration and market share growth of JCB Products. Focus of responsibility will be defined by regions.Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Motivate, train and assist all dealer salesmen to ensure a competent working knowledge of assigned JCB products Train all dealer sales staff on product marketing initiatives and procedures.</li><li>Clearly communicate promotional programs.</li><li>Assist in closing dealer retail transactions and coordinate JCB support to customers</li><li>Ensure adequate inventory levels of primary JCB products are kept and displayed at assigned dealer premises</li><li>Communicate status of primary JCB products and competitive strategies/information with Product Marketing Managers</li><li>Achieve target levels of retail sales</li><li>Maximize the effectiveness and return from budgeted regional funds to grow retail sales</li><li>Maintain an excellent working knowledge of the Company’s assigned products, policies and procedures and knowledge of all major competitive products and programs</li><li>Identify and develop new markets and applications for primary JCB products</li><li>Support key dealer sales plans through visits with assigned JCB dealer locations and end use customers</li><li>Maintain good working relationships with both dealer personnel and JCB end users in the assigned area</li><li>Complete any sales, product or operational projects/tasks providing information and data as required</li><li>Liaise with JCB Service and Parts personnel as appropriate in support of primary products</li><li>Coordinate with regional JCB business and dealer development personnel to deliver overall business performance and development.</li><li>Attend regional meetings and provide constructive recommendations to maximize JCB business in the designated area</li></ul>Minimum Qualifications<ul><li>Must pass any drug screens, background checks and any pre-employments tests as applicable.</li><li>Bachelor’s degree</li><li>Two years of sales or marketing experience</li></ul>Preferred Qualifications<ul><li>Bachelor’s degree in business, marketing or related field</li><li>Five years of sales or marketing experience within a related field</li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>Effective time management and organizational skills</li><li>Proficiency with Microsoft Word, Excel, Access and PowerPoint</li><li>Working knowledge of Salesforce or other similar CRM tools</li><li>Understand and implement basic selling skills</li><li>Excellent verbal, written and interpersonal communication skills</li><li>Knowledge of dealer distribution network model and operations</li><li>Ability to problem solve quickly, Sense of urgency for answers</li><li>Self-starter with good analytical skills</li><li>Detail oriented</li><li>Customer service oriented as to assist in maintaining Dealer relationships with JCB</li><li>Willingness to travel as required</li></ul>Job Conditions:&nbsp;<ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.</li><li>The employee is occasionally required to stand and walk.</li><li>The employee must frequently lift and/or move up to 10 pounds.</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilySalesPayTypeSalary

Regional Business Manager - West 

Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. Position PurposeThe Database Administrator is responsible for managing Marketing reporting and analytics, Oracle Eloqua reporting, performance dashboards, and lead scoring data to support data-driven marketing decisions. This role will monitor campaign ROI, conversion rates, and lead journey effectiveness, working closely with the marketing and sales teams to optimize strategies based on actionable insights. Onsite in Pooler, GA, San Antonio, TX or Santa Monica, CA.Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Lead efforts to enrich and cleanse customer data, ensuring data accuracy, completeness, and usability to power effective segmentation, personalization, and campaign automation</li><li>Develop and maintain Eloqua performance dashboards to track key marketing metrics, including email engagement, lead scoring, and campaign ROI.</li><li>Analyze lead conversion rates and customer journey data to identify optimization opportunities.</li><li>Generate reports on campaign effectiveness, audience segmentation, and engagement trends.</li><li>Ensure data integrity and consistency across Eloqua and Salesforce by auditing and cleaning datasets.</li><li>Implement A/B testing methodologies to evaluate campaign performance and recommend improvements.</li><li>Stay up to date with best practices in marketing analytics, automation, and data visualization.</li><li>Manage data imports and exports, ensuring accuracy, consistency, and compliance with company policies and industry regulations.</li><li>Implement and enforce data hygiene best practices, including deduplication, normalization, and enrichment strategies.</li></ul>Minimum Qualifications <ul><li>Bachelor’s degree in Marketing, Data Analytics, Business, or a related field.</li><li>Strong understanding of cleansing and analyzing large sets of data</li><li>Proficiency in data visualization tools such as Tableau, Power BI, or Eloqua’s reporting suite.</li></ul>Preferred Qualifications<ul><li>Experience working in B2B marketing, preferably in manufacturing or heavy equipment industries.</li><li>Knowledge of SQL, Python, or other data analysis tools for advanced reporting.</li><li>Familiarity with marketing automation and CRM integration best practices.</li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>Strong analytical and problem-solving skills with the ability to translate data into actionable insights.</li><li>Attention to detail and a commitment to data accuracy and integrity.</li><li>Ability to communicate complex data findings to non-technical stakeholders.</li><li>Strong collaboration skills to work cross-functionally with marketing, sales, and IT teams.</li><li>Proficiency in Excel, Google Analytics, and marketing automation reporting tools.</li></ul>Job Conditions<ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilyAdministration/SupportPayTypeSalary

Marketing Database Admin

Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. Position PurposeThis position is responsible for overseeing the credit process and analyzing financial information as it pertains to credit for dealers and customers.&nbsp; In addition, this position is responsible for providing competitive retail and Dealer Owned Rental Fleet (DORF) financing programs to facilitate the movement of JCB Equipment (new and used) through the distribution channels in the North American region.Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Prepare budgets</li><li>Produce reports comparing actual costs with budgeted costs</li><li>Maintain relationships with various funding sources to support retail and DORF programs</li><li>Obtain industry information on competitive retail programs on other manufacturers and develop retail and wholesale plans for JCB Dealers</li><li>Provide sales training to JCB Dealers to help sell more equipment by offering financing and leasing solutions</li><li>Prepare and analyze financial data to recommend inventory line of credit for JCB Dealers on new and used equipment</li><li>Review and help funding sources with any portfolio issues and remarket repossessions and off-lease JCB equipment</li><li>Liaise between customers, dealers and funding sources</li><li>Inspect financial transactions for accuracy and completeness</li><li>Create financial reports</li><li>Assist New Business Managers as needed</li></ul>Minimum Qualifications <ul><li>Must pass any drug screens, background checks and any pre-employments tests as applicable.</li><li>Bachelor’s degree in accounting or finance</li><li>Five years of accounting or finance experience</li></ul>Preferred Qualifications<ul><li>Master’s degree in accounting or finance</li><li>Five years of accounting or finance experience in a manufacturing environment&nbsp; </li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>Proficient in Microsoft Office software </li><li>Comfortable in an in-person office environment</li><li>Technical competence is a plus</li><li>Must be customer service oriented, flexible, and have a high energy level</li><li>Must have excellent follow-through skills </li><li>Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings</li><li>Must be open to domestic and international travel</li><li>Desire and proven ability to learn and grow </li></ul>Job Conditions<ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilyManagementPayTypeSalary

General Manager - JCB Finance

Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. Position PurposeReporting to the North American Service Manager, this position is responsible for providing ongoing technical diagnostic support to customers on JCB product lines, manages the uptime of machine fleets, as well as hosting customer and corporate visits. This position is located in Savannah, GA.Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Ensure fast and accurate responses to all dealer technical diagnostic concerns</li><li>Use latest machine monitoring software to monitor fleet health and action accordingly</li><li>Host customers and corporate visits while communicating business strategy and key activities</li><li>Support customer business and ensure issues and concerns are handled promptly and efficiently</li><li>Document product concerns and provide to quality teams for investigation</li><li>Communication of solutions to the field using multiple media</li><li>Report to customers and other relevant parties on new model design as it affects Service</li><li>Ensure that customer phone coverage is always supported, using colleagues where necessary</li><li>Maintain detailed call logs of all customer enquiries &amp; requests for assistance, including closing detail and date</li><li>Additional duties as assigned by the Manager</li></ul>Minimum Qualifications<ul><li>Ability to read hydraulic and electrical schematics&nbsp; </li><li>Previous employment as a technician on CE/AG equipment</li><li>Must pass any drug screens, background checks and pre-employment tests as applicable</li></ul>Preferred Qualifications<ul><li>Technical Institute graduate in related field</li><li>Seven years of technical service or training experience within a related industry</li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>A sense of urgency to deliver fast and accurate responses to dealer concerns</li><li>Proficiency with Microsoft Word, Excel, Access, and PowerPoint</li><li>Ability to take direction well, either written or verbal</li><li>Effective presentation and written communication skills</li><li>Excellent customer service, problem solving and organizational skills</li><li>Ability to be detail oriented and multi-task while maintaining a sense of urgency</li><li>Willingness to travel as required (less than 5%)</li></ul>Job Conditions<ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilyAdministration/SupportPayTypeSalary

Technical Uptime Specialist 

Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name.Position PurposeThis position will be responsible for development of our strategic accounts network; the growth of JCB’s market share through the generation of new accounts and maintenance of existing accounts. The territory for this position is in the Central territory: Illinois, Wisconsin, Minnesota, Iowa, Missouri, Indiana, Ohio, Michigan. &nbsp;Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Identify, build and develop strategic and profitable major account networks</li><li>Establish relationships with potential client decision makers of national contractors</li><li>Sell all of JCB product lines </li><li>Forecast, track and report major account activities to management </li><li>Identify areas of opportunity and develop strategies to improve revenue and overall profitability </li><li>Achievement of quarterly and annual sales targets</li><li>Maintain a high level of customer satisfaction</li><li>Understand the key performance indicators that leverage our major accounts’ business</li><li>Review major account target market opportunities and provide feeds into our major account pipeline</li><li>Maintain an up-to-date understanding of JCB products to facilitate sales efforts that affect target markets</li></ul>Minimum Qualifications <ul><li>8 + years major account and/or outside sales experience in related industry or similar</li><li>3 + years Major Account management experience</li><li>Established relationships in direct sales to national contractors</li><li>BA in Business or similar </li><li>Demonstrated success in achieving sales targets </li><li>Demonstrated success in lead generation and business development</li><li>Strong knowledge of sales cycles, from lead generation to closure</li><li>Solid interpersonal skills; written, verbal and listening</li><li>Ability to effectively manage and maintain peer and business relationships with a high degree of integrity and trust</li><li>Ability to motivate others and drive for results</li><li>Must pass any drug screens, background checks and pre-employment tests as applicable</li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>Proficient in Microsoft Office software </li><li>Comfortable in an in-person office environment</li><li>Technical competence is a plus</li><li>Must be customer service oriented, flexible, and have a high energy level</li><li>Must have excellent follow-through skills </li><li>Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings</li><li>Must be open to domestic and international travel</li><li>Desire and proven ability to learn and grow </li></ul>Job Conditions<ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilySalesPayTypeSalary

Strategic Account Manager - Central 

Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. Position PurposeThis position will be responsible for development of our strategic accounts network; the growth of JCB’s market share through the generation of new accounts and maintenance of existing accounts. The territory for this position is in the East – PA, VA, NY, VT, MA, and New England.&nbsp;Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Identify, build and develop strategic and profitable major account networks</li><li>Establish relationships with potential client decision makers of national contractors</li><li>Sell all of JCB product lines </li><li>Forecast, track and report major account activities to management </li><li>Identify areas of opportunity and develop strategies to improve revenue and overall profitability </li><li>Achievement of quarterly and annual sales targets</li><li>Maintain a high level of customer satisfaction</li><li>Understand the key performance indicators that leverage our major accounts’ business</li><li>Review major account target market opportunities and provide feeds into our major account pipeline</li><li>Maintain an up-to-date understanding of JCB products to facilitate sales efforts that affect target markets</li></ul>Minimum Qualifications <ul><li>8 + years major account and/or outside sales experience in related industry or similar</li><li>3 + years Major Account management experience</li><li>Established relationships in direct sales to national contractors</li><li>BA in Business or similar </li><li>Demonstrated success in achieving sales targets </li><li>Demonstrated success in lead generation and business development</li><li>Strong knowledge of sales cycles, from lead generation to closure</li><li>Solid interpersonal skills; written, verbal and listening</li><li>Ability to effectively manage and maintain peer and business relationships with a high degree of integrity and trust</li><li>Ability to motivate others and drive for results</li><li>Must pass any drug screens, background checks and pre-employment tests as applicable</li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>Proficient in Microsoft Office software </li><li>Comfortable in an in-person office environment</li><li>Technical competence is a plus</li><li>Must be customer service oriented, flexible, and have a high energy level</li><li>Must have excellent follow-through skills </li><li>Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings</li><li>Must be open to domestic and international travel</li><li>Desire and proven ability to learn and grow </li></ul>Job Conditions<ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilySalesPayTypeSalary

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