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Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. Position PurposeThis role is an opportunity to lead the delivery of JCB’s customer support strategy in the West region, delighting our customers by developing a strong and capable dealer support network.Reporting to the Service General Manager. This role is based remotely with regular travel to customers, dealers and suppliers (70%) across the region (ID, WY, UT, CO, AZ &amp; NM).Major Tasks, Responsibilities &amp; Key Accountabilities•&nbsp; Develop dealer support to levels that meet or exceed JCB Dealer established metrics.•&nbsp; Ensure dealer and customer queries and complaints are handled promptly and efficiently.•&nbsp; Ensure all weekly and monthly field reports are properly and timely completed and distributed.•&nbsp; Ensure dealers are able to offer adequate product support for new product introductions.•&nbsp; Ensure dealers are updated on all product changes and developments and FSl's completed.•&nbsp; Identify, evaluate, and propose new dealers in conjunction with commercial counterparts.•&nbsp; Identify dealer service training courses on all JCB products are required.•&nbsp; Conduct technical service training courses on all JCB products as required.•&nbsp; Conduct formal quarterly Dealer business plan reviews in conjunction with commercial counterparts.•&nbsp; &nbsp;Assist dealers with warranty policy training, implementation, and administration.•&nbsp; &nbsp;Administer New Policy Introduction Plans across all dealers.•&nbsp; &nbsp;Support National account and strategic account business as required.•&nbsp; &nbsp;Assist dealers with parts sales and marketing.•&nbsp; &nbsp;Ensure dealer personnel are trained and functional with JCB product support systems and tools.• Develop new dealers and positioning for future growth opportunities.• Increase product support connectivity and consistent representation in the marketplace.Minimum Qualifications •&nbsp; &nbsp;Bachelor's Degree preferred.•&nbsp; 5 + years technical service experience with construction equipment•&nbsp; 7 + years of technical service/training experience within a related industry is preferred.•&nbsp; Must be able to travel extensively (70%).•&nbsp; Detailed understanding of a dealership business model.Knowledge, Skills, Abilities &amp; Competencies<ul><li>Proficient in Microsoft Office software </li><li>Comfortable in an in-person office environment</li><li>Technical competence is a plus</li><li>Must be customer service oriented, flexible, and have a high energy level</li><li>Must have excellent follow-through skills </li><li>Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings</li><li>Must be open to domestic and international travel</li><li>Desire and proven ability to learn and grow </li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilySalesPayTypeSalary

District Service Manager - West 

Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. Position PurposeThis position is responsible for overseeing the credit process and analyzing financial information as it pertains to credit for dealers and customers.&nbsp; In addition, this position is responsible for providing competitive retail and Dealer Owned Rental Fleet (DORF) financing programs to facilitate the movement of JCB Equipment (new and used) through the distribution channels in the North American region.Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Prepare budgets</li><li>Produce reports comparing actual costs with budgeted costs</li><li>Maintain relationships with various funding sources to support retail and DORF programs</li><li>Obtain industry information on competitive retail programs on other manufacturers and develop retail and wholesale plans for JCB Dealers</li><li>Provide sales training to JCB Dealers to help sell more equipment by offering financing and leasing solutions</li><li>Prepare and analyze financial data to recommend inventory line of credit for JCB Dealers on new and used equipment</li><li>Review and help funding sources with any portfolio issues and remarket repossessions and off-lease JCB equipment</li><li>Liaise between customers, dealers and funding sources</li><li>Inspect financial transactions for accuracy and completeness</li><li>Create financial reports</li><li>Assist New Business Managers as needed</li></ul>Minimum Qualifications <ul><li>Must pass any drug screens, background checks and any pre-employments tests as applicable.</li><li>Bachelor’s degree in accounting or finance</li><li>Five years of accounting or finance experience</li></ul>Preferred Qualifications<ul><li>Master’s degree in accounting or finance</li><li>Five years of accounting or finance experience in a manufacturing environment&nbsp; </li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>Proficient in Microsoft Office software </li><li>Comfortable in an in-person office environment</li><li>Technical competence is a plus</li><li>Must be customer service oriented, flexible, and have a high energy level</li><li>Must have excellent follow-through skills </li><li>Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings</li><li>Must be open to domestic and international travel</li><li>Desire and proven ability to learn and grow </li></ul>Job Conditions<ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilyManagementPayTypeSalary

General Manager - JCB Finance

Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. Position PurposeReporting to the North American Service Manager, this position is responsible for providing ongoing technical diagnostic support to customers on JCB product lines, manages the uptime of machine fleets, as well as hosting customer and corporate visits. This position is located in Savannah, GA.Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Ensure fast and accurate responses to all dealer technical diagnostic concerns</li><li>Use latest machine monitoring software to monitor fleet health and action accordingly</li><li>Host customers and corporate visits while communicating business strategy and key activities</li><li>Support customer business and ensure issues and concerns are handled promptly and efficiently</li><li>Document product concerns and provide to quality teams for investigation</li><li>Communication of solutions to the field using multiple media</li><li>Report to customers and other relevant parties on new model design as it affects Service</li><li>Ensure that customer phone coverage is always supported, using colleagues where necessary</li><li>Maintain detailed call logs of all customer enquiries &amp; requests for assistance, including closing detail and date</li><li>Additional duties as assigned by the Manager</li></ul>Minimum Qualifications<ul><li>Ability to read hydraulic and electrical schematics&nbsp; </li><li>Previous employment as a technician on CE/AG equipment</li><li>Must pass any drug screens, background checks and pre-employment tests as applicable</li></ul>Preferred Qualifications<ul><li>Technical Institute graduate in related field</li><li>Seven years of technical service or training experience within a related industry</li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>A sense of urgency to deliver fast and accurate responses to dealer concerns</li><li>Proficiency with Microsoft Word, Excel, Access, and PowerPoint</li><li>Ability to take direction well, either written or verbal</li><li>Effective presentation and written communication skills</li><li>Excellent customer service, problem solving and organizational skills</li><li>Ability to be detail oriented and multi-task while maintaining a sense of urgency</li><li>Willingness to travel as required (less than 5%)</li></ul>Job Conditions<ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilyAdministration/SupportPayTypeSalary

Technical Uptime Specialist 

Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. Position PurposeThis position will be responsible for development of our strategic accounts network; the growth of JCB’s market share through the generation of new accounts and maintenance of existing accounts. The territory for this position is in the South – All of TX, OK, LA, Arkansas, Mississippi.&nbsp;Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Identify, build and develop strategic and profitable major account networks</li><li>Establish relationships with potential client decision makers of national contractors</li><li>Sell all of JCB product lines </li><li>Forecast, track and report major account activities to management </li><li>Identify areas of opportunity and develop strategies to improve revenue and overall profitability </li><li>Achievement of quarterly and annual sales targets</li><li>Maintain a high level of customer satisfaction</li><li>Understand the key performance indicators that leverage our major accounts’ business</li><li>Review major account target market opportunities and provide feeds into our major account pipeline</li><li>Maintain an up-to-date understanding of JCB products to facilitate sales efforts that affect target markets</li></ul>Minimum Qualifications <ul><li>8 + years major account and/or outside sales experience in related industry or similar</li><li>3 + years Major Account management experience</li><li>Established relationships in direct sales to national contractors</li><li>BA in Business or similar </li><li>Demonstrated success in achieving sales targets </li><li>Demonstrated success in lead generation and business development</li><li>Strong knowledge of sales cycles, from lead generation to closure</li><li>Solid interpersonal skills; written, verbal and listening</li><li>Ability to effectively manage and maintain peer and business relationships with a high degree of integrity and trust</li><li>Ability to motivate others and drive for results</li><li>Must pass any drug screens, background checks and pre-employment tests as applicable</li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>Proficient in Microsoft Office software </li><li>Comfortable in an in-person office environment</li><li>Technical competence is a plus</li><li>Must be customer service oriented, flexible, and have a high energy level</li><li>Must have excellent follow-through skills </li><li>Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings</li><li>Must be open to domestic and international travel</li><li>Desire and proven ability to learn and grow </li></ul>Job Conditions<ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilySalesPayTypeSalary

Strategic Account Manager - Direct Sales -South 

Company Profile SoCal JCB is a highly successful, fast-growing business We pride ourselves in customer service. We invest in our workforce and offer a highly competitive compensation and benefit program. SoCal JCB is an authorized dealer for JCB construction equipment including skid steer loaders, backhoe loaders, wheel loaders, excavators and telehandlers. Position Summary SoCal JCB currently has an opening for a Territory Sales Representative to support our machine sales coverage. This position is responsible for providing exemplary customer satisfaction to assigned accounts through the sale of products and services offered by SoCal JCB. The Sales Representative will serve as the primary liaison between SoCal JCB and the customer. Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Develop sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport, providing technical information and explanations and preparing quotes.</li><li>Build relationships with customers quickly and in a mutually beneficial manner.</li><li>Listen to and engage every customer to obtain sufficient information to correctly determine or confirm his/her requests.</li><li>Answer customer questions regarding products, prices, availability, product uses and rental policies.</li><li>Fulfill requests promptly and accurately, in line with company procedures.</li><li>Obtain customer information such as name, address and payment method. Enter orders into database.</li><li>Create quotations and maintain records of contacts, accounts and orders.</li><li>Consult with clients after contract signings to resolve issues and provide ongoing support.</li><li>Knowledge of products to troubleshoot machine issues over the phone.</li><li>Ensure showroom, equipment, displays, counters, and signs are clean, well-stocked, orderly and attractive.</li><li>Aid in the schedule and dispatch of deliveries.</li><li>Work with team members to ensure high quality work and the best possible customer experience</li><li>Maintain CRM database, knowledge of Sales Force a plus</li></ul>Minimum Requirements<ul><li>High-dollar, high-volume sales experience</li><li>Experience with customer negotiations</li><li>Prior territory management experience preferred</li><li>High energy, excellent communication skills, and a strong work ethic required</li><li>Leadership Skills a strong plus for future growth opportunities</li><li>Self-Improvement skills and set high standards for personal performance</li><li>Excellent customer service skills</li><li>Ability to perform at a high capacity in fast paced environment</li><li>Must pass any drug screens and background checks</li></ul>Preferred Qualification <ul><li>Bilingual (English and Spanish)</li></ul>SoCal JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.JobFamilySalesPayTypeSalary

SoCal JCB- Territory Sales Representative

Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. Position PurposeTo manage IT service delivery for JCB Inc. Working with Global IT teams, local resources and suppliers to ensure JCB Inc has the IT capabilities it requires to support sustainable business growth. The IT Manager - North America is based in San Antonio overseeing operations in North America.&nbsp;Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Manage third party service providers ensuring JCB Inc receive good value and service requisite to support a rapidly growing business</li><li>Ensure JCB Inc business continuity by overseeing and maintaining all critical IT capabilities held onsite in JCB Inc facilities including Infrastructure maintenance, platform security</li><li>Support UK centralised Group IT with contributing to and writing of coherent and compelling business cases for:</li></ul><ul><ul><li>capital expenditure including infrastructure refreshes, new technology investment</li><li>Operational expenditure including recruitment of personnel, expanding professional services, software requirements</li></ul></ul><ul><li>Manage local IT team in providing support for critical business applications [including SAP and PLM], ensuring alignment with Group IT's governance and strategic direction.</li></ul><ul><ul><li>SAP Functional and Technical Consultants will be part of a matrix reporting model. They report to Group IT for Functional and Technical responsibilities and to IT Manager NA for administrative requirements.</li></ul></ul><ul><li>Manage local IT team in delivering End User Compute support for JCB approved operational software and devices</li><li>Ensure adherence to and adoption of UK Group IT security principles and policies</li><li>Maintain strong working relationships with business stakeholders to understand business objectives and priorities</li><li>Maintain strong working relationships within Group IT to leverage the best support for JCB Inc</li><li>Planning quarterly project activities in line with strategic objectives.</li><li>Personal and professional development of the JCB Inc. IT team members.</li></ul>Minimum Qualifications <ul><li>A minimum of 10 years in an IT based role, 3 in management</li></ul><ul><li>Experience/exposure to Microsoft Office 365 suite</li><li>Experience providing IT services in a manufacturing environment</li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>Must have experience managing LAN, WAN, enterprise storage, servers, Windows platforms, virtualization</li><li>Must have an understanding of IT Service Management principles, preferably ITIL</li><li>Must be pro-active and demonstrate JCB’s principles: Sense of urgency, humility, can-do attitude, pride. </li><li>Must have good communication skills (written and verbal), the ability to process and interpret complex technical information, the ability to manage multiple priorities and manage own workload to meet project deadlines, the ability to manage a team of IT professionals setting objectives and developing their skills</li></ul>Job Conditions<ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilyManagementPayTypeSalary

IT Manager - North America 

Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. Position PurposeThis position is responsible for providing ongoing parts, technical support and training to Direct Sales Account locations and regional personnel in a specified area of responsibility. This position will report directly to the Regional Service Manager. The location of this position would be within the Area of Responsibility - Texas.&nbsp;Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Work to foster relationships with Direct Sales Accounts and local JCB dealers</li></ul><ul><li>Identify technician service training needs and ensure they are fully met, </li><li>Coordinate training requirements of customers and manage training calendar.</li><li>Identify, quantify, and prioritize technical concerns by use of technical reports</li></ul><ul><li>Assist with and train new accounts on the use of JCB systems</li><li>Support Direct Sales Account business and ensure issues and concerns are handled promptly and efficiently</li><li>Communication of the solution and necessary field action to Direct Sales Accounts via technical bulletins, product updates, e-mail, and telephone</li><li>Ensure Direct Sales Account product improvements are expedited in a timely manner</li></ul><ul><li>Maintain detailed call logs of all National Accounts enquiries &amp; requests for assistance via Salesforce </li><li>Ensure customers&nbsp;submit warranty claims in the required format and on time</li><li>Additional duties as assigned by the Regional Service Manager</li></ul>Minimum Qualifications<ul><li>Must pass any drug screens, background checks and pre-employment tests as applicable.</li><li>Ability to read hydraulic and electrical schematics</li><li>Previous employment as a technician or similar on CE/AG equipment</li><li>Five years of technical service/training experience within a related industry</li></ul>Preferred Qualifications<ul><li>Technical Institute graduate in related field</li><li>Seven years of technical service/training experience within a related industry</li><li>Specific experience with Generators, Telehandlers and other products contained within the JCB product line.</li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>Proficiency with Microsoft Word, Excel, Access and PowerPoint</li><li>Ability to take direction well, either written or verbal</li><li>Effective presentation and written communication skills</li><li>Excellent customer service, problem solving and organizational skills</li><li>Ability to be detail oriented and multi-task while maintaining a sense of urgency</li><li>Willingness to travel as required</li></ul>Job Conditions<ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilySalesPayTypeSalary

District Service Manager - Texas 

Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors.JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.At JCB, we stand behind our products – and our name.Position PurposeWe are currently seeking a successful candidate that will be responsible for handling the needs of our customers, processing documentation that accompanies the movement of construction equipment and attachments and performing other administrative and other duties as necessary in the daily operation of JCB North America.The successful candidate will possess a high degree of energy and enthusiasm; drive and motivation to grow and develop their career. Candidates will be at the forefront interaction between the JCB sales team, Order Fulfilment, JCB corporate and other departments as needed.This opportunity is an excellent entry way to learn and grow with our organization.Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Perform administrative functions, including but not limited to, order processing and invoicing, creation of purchase orders against the factory, creation of workorders, and machine release.</li><li>Validation of machine inventory including review of current machine orders to pull or push out orders pending vessel schedule, build plan, or attachment lead time.</li><li>Run, analyze, verify and complete required reports and maintain spreadsheet.</li><li>Provide accurate information and assistance to Sales team, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales.</li><li>Assist our sales team via phone or e-mail in all inquiries, including but not limited to, tracking shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.</li><li>Communicate with sales, operations and other service centers and/or departments to ensure customer’s needs are achieved and all issues are resolved.</li><li>Observe experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties.</li><li>Provide outstanding support and assistance to JCB's dealers and customers.</li><li>Learn facets of the construction equipment business to prepare for future roles within the organization.</li><li>Perform other duties as required.</li></ul>Minimum Qualifications<ul><li>Four (4) year college degree with a supply chain and/or business focus</li><li>Must be able to work full-time</li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>Proficient in Microsoft Office software</li><li>Comfortable in an in-person office environment</li><li>Technical competence is a plus</li><li>Must be customer service oriented, flexible, and have a high energy level</li><li>Must have excellent follow-through skills</li><li>Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings</li><li>Must be open to domestic and international travel</li><li>Desire and proven ability to learn and grow</li></ul>Job Conditions<ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.</li><li>The employee is occasionally required to stand and walk.</li><li>The employee must frequently lift and/or move up to 10 pounds.</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilyAdministration/SupportPayTypeHourly

Supply Specialist

Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. Position PurposeWe’re looking for a talented BI Developer to join our team and help shape our analytics ecosystem. You’ll design and build impactful reports and dashboards using tools like SAP Analytics Cloud, work with diverse data sources (including CSV files during proof-of-concept phases), and partner with our global IT function to establish best practices. If you’re adaptable, collaborative, and passionate about turning data into insights, this role is for you.Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Develop and maintain reports and dashboards using SAP Analytics Cloud or salesforce.com</li><li>Collaborate with stakeholders to gather requirements and deliver data solutions that meet business needs.</li><li>Execute ETL (Extract, Transform, Load) processes to prepare and integrate data from multiple systems for reporting.</li><li>Leverage your understanding of relational databases and data lakes to ensure data is structured and accessible.</li><li>Build proof-of-concept reports with a “scrappy” approach, using CSV file backends and iterating quickly based on feedback.</li><li>Work closely with our global IT function to define and implement best practices for data management and back-end systems.</li><li>Partner with global IT to identify challenges, troubleshoot issues, and co-develop solutions that enhance our analytics capabilities.</li></ul>Minimum Qualifications <ul><li>Bachelor’s degree in Computer Science, Information Systems, Business or a related field (or equivalent experience).</li><li>Hands-on experience as a BI Developer or in a similar role.</li><li>Proficiency with SAP Analytics Cloud or comparable BI platforms.</li><li>Practical knowledge of ETL processes and tools (e.g., Informatica, Talend, SSIS).</li><li>Solid understanding of relational databases and data lakes (e.g., MySQL, SQL Server, SAP BW, Oracle Database, Snowflake).</li></ul>Preferred Qualifications<ul><li>Ability to work creatively with imperfect data sources, like CSV files, during proof-of-concept stages.</li><li>Strong collaboration and communication skills to engage with global teams and stakeholders.</li><li>Problem-solving mindset with a focus on delivering results in a fast-paced environment.</li><li>Experience with fuzzy match methodologies using python (Levenshtein-based, Jaro-Winkler, Soundex or other approaches.</li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>Proficient in Microsoft Office software </li><li>Comfortable in an in-person office environment</li><li>Technical competence is a plus</li><li>Must be customer service oriented, flexible, and have a high energy level</li><li>Must have excellent follow-through skills </li><li>Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings</li><li>Must be open to domestic and international travel</li><li>Desire and proven ability to learn and grow </li></ul>Job Conditions<ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilyAdministration/SupportPayTypeSalary

BI Developer

Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. Position PurposeThis position is responsible for ensuring the maximum level of retail sales penetration and market share growth of JCB Access and Mobile Elevated Work Platform Products.Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Exceeds annual sales targets and increases market share</li><li>Participates in the development of annual Business Plan Proposals with Customers</li><li>“Cold call” canvas new/potential rental house customers as appropriate</li><li>Continually identify areas of opportunity and develop strategies to improve revenue and overall profitability</li><li>Develops excellent product and application knowledge of JCB and Competitive Equipment</li><li>Effectively communicates and works cross-functionally with Field Sales and Product Support Teams</li><li>Submits weekly, monthly, quarterly and annual production forecasts to assure production levels accurately reflect opportunity within the territory</li><li>Continually monitors market trends as it relates to current products, new product development and market opportunities within the territory</li><li>Manages and submits weekly T&amp;E Expenses within budget and guidelines established by JCB</li><li>Responsibly maintain company-owned assets which include vehicles, equipment, and computers</li><li>Performs other duties/projects as assigned</li></ul>Minimum Qualifications <ul><li>3-5 years outside sales experience</li><li>Demonstrated success in achieving sales targets</li><li>Demonstrated success in lead generation and business development</li><li>Proven success in analyzing and forecasting trends</li><li>Strong relationship management skills</li><li>Strong interpersonal skills; written, verbal and listening</li><li>Ability to effectively manage and maintain peer and business relationships with a high degree of integrity and trust</li></ul>Preferred Qualifications<ul><li>5+ years outside sales experience in the mobile elevated work platform </li><li>BA/BS in Business or similar</li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>Proficient in Microsoft Office software </li><li>Comfortable in an in-person office environment</li><li>Technical competence is a plus</li><li>Must be customer service oriented, flexible, and have a high energy level</li><li>Must have excellent follow-through skills </li><li>Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings</li><li>Must be comfortable to domestic and international travel</li><li>Desire and proven ability to learn and grow </li></ul>Job Conditions<ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilyManagementPayTypeSalary

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