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The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency.Essential Functions/ResponsibilitiesSales and Marketing<ul><li>Warmly greet prospective residents and create a personal connection while determining needs and preferences</li><li>Professionally present the community and apartments along with specific features and benefits</li><li>Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner</li><li>Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease</li><li>Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors</li><li>Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.)</li><li>Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily</li><li>Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition</li><li>Share promotional ideas and events for marketing timeline</li><li>Assist in Social Media advertising as directed by the Manager</li><li>Assist in the preparation of move-ins such as walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager</li><li>Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents</li><li>Address and complete all other duties as assigned</li></ul>Customer Service<ul><li>Understand and support the customer experience vision for Mill Creek Residential</li><li>Communicate service guarantees and customer service standards to prospective and current residents</li><li>Take ownership to personally address and resolve customer concerns in a timely professional manner</li><li>Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers</li><li>Contribute ideas for improving resident satisfaction to the Community Manager</li><li>Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention</li><li>Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied</li><li>Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager</li><li>Address and complete all other duties as assigned</li><li>Embody the Mill Creek mission, values and brand promise in all that he or she does</li></ul>Operational Standards<ul><li>Complete all new lease and renewal paperwork, including related addendums</li><li>Attend any training classes/meetings as required or recommended by management</li><li>Update daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community Manager</li><li>Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily</li><li>Post Craigslist ads daily to generate traffic</li><li>Strive for a 25% conversion ratio of tours to new leases through effective selling and follow through skills</li><li>Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates</li><li>Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations</li><li>Address and complete all other duties as assigned</li></ul>Education and/or Experience<ul><li>High School diploma or equivalent (GED) preferred</li><li>Commitment to, and passionate for, providing outstanding customer service</li><li>Strong communication skills (written and verbal)</li><li>Multi Family or related property management experience, retails sales or hospitality experience</li></ul>Skills/Specialized Knowledge<ul><li>Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication</li><li>Ability to take ownership of resident issues and/or concerns and come to a resolution</li><li>In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community</li><li>Continuous research of area competitors such as pricing, amenities, features etc.</li><li>Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software</li><li>Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division</li><li>Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices</li><li>Capable of travelling between two or more communities, if necessary</li><li>Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked</li></ul>About the Benefits of joining the Mill Creek Team<ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul>JobFamilyProperty Management - Onsite: MultifamilyJobFunctionNon OverHeadPayTypeHourly

Mill Creek Residential

 Leasing Consultant - Modera Riverview

At Mill Creek Residential, “great” is our starting point. &nbsp;Wonderful and creative things happen when we work hard, smart and together.&nbsp; The Community Manager for single family rentals drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and management for the community operations and maintenance teams. This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcome. Reports to: Vice President/Regional/Senior Community Manager has primary authority and works with the Community Manager to determine the exact "day-to-day" duties. Decisions will take into account the Community Manager’s skills, experience, career goals, and how the individual best fits the working requirements of the community.&nbsp;Essential Functions/ResponsibilitiesFinancial Performance • &nbsp; &nbsp;Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals.&nbsp; • &nbsp; &nbsp;Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value • &nbsp; &nbsp;Oversee pricing and occupancy strategies • &nbsp; &nbsp;Assist in preparation of community budget • &nbsp; &nbsp;Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations • &nbsp; &nbsp;Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels • &nbsp; &nbsp;Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards • &nbsp; &nbsp;Partner with community Service Manager to review and recommend capital improvements and capital programs for expense reduction • &nbsp; &nbsp;Address and complete all other duties as assignedSales and Marketing • &nbsp; &nbsp;Oversee sales, lease renewals, move-in and move-out process • &nbsp; &nbsp;Oversee administration and completion of the resident renewal program, move-in and move out process • &nbsp; &nbsp;Maintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of competitors&nbsp; • &nbsp; &nbsp;Foster a thorough understanding of the community’s competitive environment in a submarket and adjust operating strategy accordingly • &nbsp; &nbsp;Participate in Revenue Management calls when applicable • &nbsp; &nbsp;Address and complete all other duties as assignedOperating Standards • &nbsp; &nbsp;Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance. &nbsp;Inspect what you expect.&nbsp; • &nbsp; &nbsp;Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations • &nbsp; &nbsp;Ensure community is compliant with all applicable MCR and Partner (where applicable) procedures and all federal, state and local laws, specifically Fair Housing regulations at the community level • &nbsp; &nbsp;Partnering with Service Manager, recommend capital improvements for community • &nbsp; &nbsp;Manage contracts with 3rd party service providers • &nbsp; &nbsp;Address and complete all other duties as assigned • &nbsp; &nbsp;Partner with construction teams for acceptance walks and complete transition and handoff of home process as they are delivered on new development communitiesAssociate Management and Development • &nbsp; &nbsp;Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations • &nbsp; &nbsp;Empower, engage and develop associates to achieve great performance and desired business outcomes.&nbsp; • &nbsp; &nbsp;Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members • &nbsp; &nbsp;Manage performance of subordinates. &nbsp;Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates • &nbsp; &nbsp;Support associate development. &nbsp;Provide targeted training and growth opportunities • &nbsp; &nbsp;Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto • &nbsp; &nbsp;Address and complete all other duties as assignedEducation and/or Experience • &nbsp; &nbsp;High School diploma or equivalent (GED), Bachelor’s degree or related experience preferred&nbsp; • &nbsp; &nbsp;3-5 years of multi-family, single family rental, built to rent, or related property management experience or equivalent experience • &nbsp; &nbsp;2 years supervisory experience&nbsp; • &nbsp; &nbsp;Commitment to, and passion for, providing outstanding customer service • &nbsp; &nbsp;Strong communication skills (written and verbal)Skills/Specialized Knowledge • &nbsp; &nbsp;Manage community performance including financial performance, customer service, sales, communications, marketing, negotiation, crisis management and staffing • &nbsp; &nbsp;Analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense management • &nbsp; &nbsp;Ability to set clear objectives and define success for individuals and the team. Establish team accountability and lead team to achieve desired business outcomes • &nbsp; &nbsp;Supervise subordinates and provide feedback and coaching resulting in improved performance • &nbsp; &nbsp;Exercise professional judgment to take ownership of and resolve issues and problems with residents and associates diplomatically and without becoming adversarial and losing your temper • &nbsp; &nbsp;Ability to clearly communicate, speak, read and write in English as demonstrated by clear and concise written and verbal communication • &nbsp; &nbsp;Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software • &nbsp; &nbsp;Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division • &nbsp; &nbsp;Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices • &nbsp; &nbsp;Capable of travelling between two or more communities, if necessary • &nbsp; &nbsp;Report to work on time, work assigned schedules (including weekends) and accurately document/verify time workedAbout the Benefits of Joining the Mill Creek Team • Competitive compensation • Comprehensive medical, dental, and vision • Employer-sponsored short- and long-term disability, life, and AD&amp;D insurance • 401(k) with employer matching • Paid time off benefits: vacation, sick time, holidaysJobFamilyProperty Management - Onsite: Single Family RentalJobFunctionNon OverHeadPayTypeSalary

Community Manager - SFR - Amavi Celina

Leasing Consultant - Modera Six Pines

At Mill Creek Residential, “great” is our starting point. Wonderful and creative things happen when we work hard, smart and together. The Community Manager – Unassigned position is based upon an amalgam of the Sr. Community Manager, Community Manager, and Assistant Community Manager job descriptions. &nbsp;This position drives financial performance, operational and leasing excellence, and delivers outstanding customer service while working at multiple communities throughout a portfolio. This associate also provides leadership and management for the community operations and maintenance teams, specifically for identified stretches of time in an effort to assist the permanent community team members through brief periods of short-staffing levels or when a Community Manager or Assistant Community Manager is not in the office fulfilling those roles. &nbsp;The associate should expect to be traveling every week worked throughout the year. This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcome. &nbsp; The role will be considered for any/all communities within the given portfolio, and may be called upon to work outside of the designated portfolio if need arises and schedules permit. &nbsp;Communities operating at all points in the lifecycle from Lease-Up to Disposition should be expected and prior experience working with various community types and status is preferred. &nbsp;This may include large communities up to/exceeding 500 units, communities with a high degree of difficulty, lease-up or renovations, Due Diligence assistance and/or multi-site responsibility. The Community Manager - Unassigned may also function as part of expanded work groups when necessary. Reports to: This position reports to a Vice President of Property Management directly for all purposes related to their career path, oversight, scheduling and any other assignments. &nbsp;Once the Community Manager – Unassigned has a scheduled term at a specific community, the daily oversight and operational leadership for that term will come from the Regional Manager or Area Vice President who directly oversees the community at which the assignment is made. &nbsp;Work-related decisions will take into account the Community Manager Unassigned’ s skills, experience, schedule, and how the individual best fits the working requirements of the community during each assignment. If, for any reason, the region or portfolio in which this associate is based does not have an available assignment then there are several potential outcomes for a variety of time periods. &nbsp;The Community Manager – Unassigned may be asked to travel to assist in regions outside of their primary area, or may be asked to work on specific projects or initiatives for the company as a property management overhead associate. &nbsp;Essential Functions/Responsibilities Financial Performance<ul><li>Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals</li><li>Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value</li><li>Oversee pricing and occupancy strategies</li><li>Assist in preparation of community budget</li><li>Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations</li><li>Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels</li><li>Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards</li><li>Partner with community Service Manager to review and recommend capital improvements and capital programs for expense reduction</li><li>Address and complete all other duties as assigned</li></ul>Sales and Marketing<ul><li>Oversee sales, lease renewals, move-in and move-out process</li><li>Oversee administration and completion of the resident renewal program, move-in and move out process</li><li>Maintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of the competitors</li><li>Foster a thorough understanding of the community’s competitive environment in a submarket and adjust operating strategy accordingly</li><li>Participate in Revenue Management calls when applicable</li><li>Address and complete all other duties as assigned</li></ul>Operating Standards<ul><li>Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance. Inspect what you expect.</li><li>&nbsp;Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations</li><li>Ensure community is compliant with all applicable MCR and Partner (where applicable) procedures and all federal, state and local laws, specifically Fair Housing regulations at the community level</li><li>Partnering with Service Manager, recommend capital improvements for community</li><li>Manage contracts with 3rd party service providers</li><li>Address and complete all other duties as assigned</li></ul>Associate Management and Development<ul><li>Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations</li><li>Empower, engage and develop associates to achieve great performance and desired business outcomes</li><li>Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members</li><li>Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates</li><li>Support associate development. Provide targeted training and growth opportunities</li><li>Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto</li></ul>Education and/or Experience<ul><li>High School diploma or equivalent (GED), Bachelor’s degree or related experience preferred</li><li>5 years of progressive responsibility in multi-family, hospitality or retail industry</li><li>3 years multi-family or related property management experience in a management role</li></ul>Skills/Specialized Knowledge<ul><li>Commitment to, and passion for, providing outstanding customer service</li><li>Manage community performance including financial performance, customer service, sales, communications, marketing, negotiation, crisis management and staffing</li><li>Capability to adjust quickly to changing work environments and operational roles</li><li>Ability to regularly travel to all communities within a portfolio with the expectation that no two weeks may be the same location or responsibilities</li><li>Analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense management</li><li>Ability to set clear objectives and define success for individuals and the team. Establish team accountability and lead team to achieve desired business outcomes</li><li>Supervise subordinates and provide feedback and coaching resulting in improved performance</li><li>Exercise professional judgment to take ownership of and resolve issues and problems with residents and associates diplomatically and without becoming adversarial and losing your temper</li><li>Clearly communicate, speak, read and write in English as demonstrated by clear and concise written and verbal communication</li><li>Computer skills including Microsoft Word and Excel. Property management software including Entrata, Yardi and Revenue Management Software preferred</li><li>Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division</li><li>Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices</li><li>Capable of travelling between two or more communities, if necessary</li><li>Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li></ul>About the Benefits of Joining the Mill Creek Team<ul><li>Competitive compensation</li><li>Comprehensive medical, dental, and vision</li><li>Employer-sponsored short- and long-term disability, life, and AD&amp;D insurance</li><li>401(k) with employer matching</li></ul>JobFamilyProperty Management - Onsite: MultifamilyJobFunctionNon OverHeadPayTypeSalary

Community Manager-Modera Trailhead

Leasing Consultant - Modera Walsh

The Director of Pre-Construction is responsible for overseeing the planning design and construction document phases of a variety of multifamily residential projects. The Director of Pre-Construction will be expected to offer input as well as real-time feedback as to the design efficiencies and cost implications related to choices and options in the design of the project, and in the selection of appropriate product type, materials, assemblies, systems and finishes. The position will oversee the preparation and updating of schedules for the issuance of construction cost estimates, the preparation of the construction documents, the issuance of site logistics and the construction of the project.&nbsp; This position is also responsible for participating in providing both conceptual and detailed construction cost estimates and budgets. <h4>Essential Functions/Responsibilities</h4> <ul><li>Takes a leadership role during the design and construction document phases of the project in an effort to reduce construction costs through design efficiencies and value engineering</li><li>Collaborates with architects, engineers and other design and third party consultants in the preparation and review of contract documents including landscape architects and interim designs</li><li>Communicates with Construction President, Vice President and Project Manager on project design, pricing models, forecasting, trends and issues</li><li>Keeps abreast of new construction technologies and products in the industry</li><li>Leads the constructability review and redlines of plans and specifications at designated design milestones</li><li>Develops RFP for design-build subcontractors and leads the coordination meetings for these subcontractors during the design process</li><li>Assists Project Managers by providing data and support needed in the underwriting and reporting of project updates and changes</li><li>Oversees and manages other staff who have been assigned to pre-construction efforts.&nbsp; Responsible for participating in the recruitment of other personnel needed to execute the Pre-Construction tasks and responsibilities</li><li>Maintenance of certain appropriate historical data and records of past projects </li><li>Collaborates with the project cost estimating group in assuring design efficiencies, design build elements/scopes,&nbsp; cost control, quality of construction and value engineering</li><li>Development and updating of pricing models which are used in establishing costs in the underwriting of new projects</li><li>Coordinates the project cost estimating process with project staff</li><li>Ability to provide both conceptual estimates of cost and detailed line item budgeting for projects in varying stages of design and development</li><li>Ability to estimate and forecast time periods required in the construction of projects</li><li>Preparation and Distribution of bid packages, review, spreading and comparison of bid proposals and conducting interviews of potential subcontractors and vendors</li><li>Maintains pricing data necessary in meeting&nbsp; prescribed procedures and practices unique to certain local inspecting authorities</li><li>Establishes relationships with material suppliers, subcontractors and other construction pre-con managers and estimators in the local market and performs necessary and continuous market research on costing and pricing trends affecting the industry. Provides periodic updates on local market costs</li><li>All other duties as assigned</li></ul> <h4>Education and/or Experience</h4> <ul><li>Bachelor’s degree in construction management, architecture, civil engineering or related business study preferred with five years of experience in the preconstruction and estimating of high density residential and mixed use projects.</li></ul><ul><li>10 years of overall experience with at least 5 years of experience&nbsp; in a supervisory role&nbsp; in project preconstruction and estimating of high density residential and mixed use projects will be accepted in lieu of Bachelor’s degree</li></ul> <h4>Skills/Specialized Knowledge</h4> <ul><li>Knowledge of construction practices and procedures, scheduling and safety standards and programs.</li><li>Intermediate to advanced knowledge of Microsoft Office applications, take off and estimating software and scheduling programs.</li><li>Intermediate to advanced knowledge of Auto Cad, Rivet, BIM, Procore are desired.</li><li>Strong organization, time-management, personnel management/oversight skills</li><li>Ability to communicate well in English both written and verbally.</li></ul> <h4>About the Benefits of joining the Mill Creek Team</h4><ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul>JobFamilyConstruction - MultifamilyJobFunctionOverheadPayTypeSalary

Director of Pre-Construction- Salt Lake City Construction 

The Assistant Community Manager assists the Community Manager in supporting performance standards and maintaining all aspects of community operations. This individual works to develop, empower, and inspire associates toward the achievement of desired business outcomes. The Assistant Manager will be the “Manager on Duty” (MOD) in the absence of the Community Manager. The Assistant Community Manager may assist with scheduling and providing work assignments. This leader will consistently improve the sales process through guiding, coaching, and training Senior/Leasing Consultants. Reports to: (General) Community Manager has primary authority and works with the Assistant Community Manager to determine the exact "day-to-day" duties. Decisions will take into account the Assistant Community Manager’s skills, experience, career goals, and how the individual best fits the working requirements of the community.&nbsp;Essential Functions/ResponsibilitiesSales and Marketing<ul><li>Warmly greet prospective residents and create a personal connection while determining needs and preferences&nbsp;</li><li>Answer all incoming calls and handle accordingly, whether prospect call, resident issue, service request etc.&nbsp;</li><li>Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner</li><li>Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors</li><li>Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily</li><li>Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition</li><li>&nbsp;Assist in Social Media advertising as directed by the Manager</li><li>Assist in the preparation of move-ins, such as, walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager</li><li>Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents</li><li>Address and complete all other duties as assigned</li></ul>Operational Standards<ul><li>Accept rents and make deposits</li><li>Maintain accurate records in Yardi. Update all rents, deposits and application fees received by residents on a daily basis. &nbsp;Issue appropriate notices when necessary (i.e. late payment notices , eviction notices, returned check memos)</li><li>Update reports daily regarding notices to vacate, vacancy report, activity report and provide pertinent information to Community Manager</li><li>Participate in Revenue Management calls when applicable</li><li>Oversee normal duties of Concierge and Leasing Consultants (based on Manager’s request and staffing structure)&nbsp;</li><li>Complete all new lease and renewal paperwork, including related addendums</li><li>Complete resident communications when applicable</li><li>Attend training classes/meetings as required or recommended by management</li><li>Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily</li><li>Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates</li><li>Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations</li><li>Address and complete all other duties as assigned</li></ul>Customer Service<ul><li>Understand and support the customer experience vision for Mill Creek Residential</li><li>Communicate service guarantees and customer service standards to prospective and current residents</li><li>Take ownership to personally address and resolve customer concerns in a timely professional manner</li><li>&nbsp;Support new residents during move-in process. Assist with lease renewals, move-outs, and resident transfers</li><li>Contribute ideas for improving resident satisfaction to the Community Manager</li><li>Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention</li><li>Accept service requests from residents and route to service department for prompt processing Follow up to ensure the request has been completed and resident is satisfied</li><li>Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager</li><li>Embody the Mill Creek mission, values and brand promise in all that he or she does</li><li>Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto</li><li>Address and complete all other duties as assigned</li></ul>Education and/or Experience<ul><li>High School diploma or equivalent (GED), Bachelor’s degree preferred</li><li>2 years multi-family leasing or related property management experience or equivalent experience</li><li>Commitment to, and passionate for, providing outstanding customer service</li><li>Strong communication skills (written and verbal)</li><li>Multi Family or related property management experience, retails sales or hospitality experience</li></ul>Skills/Specialized Knowledge<ul><li>Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication</li><li>Exercise professional judgement to take ownership of and resolve issues and problems with residents</li><li>In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community</li><li>Continuous research of area competitors such as pricing, amenities, features etc.</li><li>Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software</li><li>Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division</li><li>Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices</li><li>Capable of travelling between two or more communities, if necessary</li><li>Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked</li></ul>About the Benefits of Joining the Mill Creek Team<ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays &nbsp; &nbsp;&nbsp;</li></ul>JobFamilyProperty Management - Onsite: MultifamilyJobFunctionNon OverHeadPayTypeHourly

Assistant Community Manager-Alister Oak Hill

At MCRT the Superintendent is responsible for coordinating and supervising all phases of the field work performed by subcontractors and vendors in constructing high density residential and mixed use. The position reports to the General Superintendent or Vice President of Construction. This position works directly with the Project Manager and other MCRT team members in ensuring the timely and safe completion of projects and delivery of high quality product..Essential Functions/Responsibilities<ul><li>Supervises and directs the efforts of MCRT Assistant Superintendents, Punch Carpenters and Laborers.</li><li>Develops and maintains working relationships with the project’s building officials and inspectors and is responsible for scheduling all required jurisdictional inspections and testing.</li><li>Identifies and makes recommendations to Project Manager regarding project risks including safety/loss control, subcontractor/supplier issues, site conditions and logistics, scheduling, change orders, and document conflicts.</li><li>Supervises and monitors work of all hired trades and MCRT punch carpenters and laborers. .</li><li>Reviews all subcontractor and vendor progress payment requests prior to the final processing of billing.</li><li>Provides noticing to all non-performing sub-contractors and when and where necessary requests termination and the hiring of replacements.</li><li>Prepares punch lists and ensures completion of all related work prior to inspections and product acceptance.</li><li>Inspects subcontractor’s work to ensure that it meets subcontracted obligations and Company quality standards.</li><li>Creates, maintains and updates project schedules as they relate to work in progress and the completion of project. Distributes schedule updates to the project subcontractors and vendors and provides schedule updates to the MCRT project team. Ensures tasks are finished accordingly. </li><li>Holds weekly safety and subcontractor meetings and maintains minutes of such meetings..</li><li>Ensures the timely ordering, delivery and storage of materials and parts necessary to construct and complete the project in accordance with the project schedule.</li></ul><ul><li>Monitors subcontractor compliance with &nbsp;&nbsp;project safety policies and program.&nbsp; Manages the site condition to ensure a safe work environment.</li><li>Reviews plans in order to identify mistakes and inconsistencies and makes recommendations on how to resolve such issues.</li><li>Ensures duties not contracted out are being completed by other means.</li><li>Ensures that documentation and paperwork are organized within the filing system set forth by Company policies and practices..</li><li>Works with Company hired third party consultants and inspectors.&nbsp; Schedules third party inspections of work in progress and ensures responses to any exceptions or punch list items noted by the consultants and inspectors..</li></ul><ul><li>Participates in Company-provided training such as safety, non-discrimination, and harassment prevention.</li><li>Complies with all Company National Standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.</li><li>All other duties as assigned</li></ul> <h4>Education and/or Experience</h4> <ul><li>Bachelor’s Degree in Construction Management, Engineering, Architecture or equivalent is required.&nbsp; Five years of experience working as a superintendent may be considered in lieu of a Bachelor Degree.</li><li>Minimum 3 years of experience in the multi-family construction industry is required.&nbsp; </li></ul>Skills/Specialized Knowledge<ul><li>Ability to use a personal computer and have a working knowledge of Microsoft Project, Word, and Excel.&nbsp; Experience in using Procore and Textura a plus. </li><li>Ability to communicate well in English both written and verbally.</li><li>Ability to use general office equipment, such as telephone, fax machine, printer, scanner and copier.</li><li>Knowledge of construction procedures, building codes, construction procedures, and rough trade work.</li><li>Knowledge of federal, state and local codes for Handicap, Fair Housing, ANSI, Waterproof, Environment/AQI and Acoustical.</li><li>Excellent customer service and interpersonal skills; ability to relate to others.</li><li>Strong organizational and time-management skills.</li></ul>About the Benefits of joining the Mill Creek Team<ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul>JobFamilyConstruction - MultifamilyJobFunctionNon OverHeadPayTypeSalary

Superintendent-McKinney, TX

The Service Technician Level III (Sr. Service Technician), maintains the physical condition and appearance of the community. This position is accountable for identifying problems, completing service requests, and making repairs in order to maintain the material and aesthetic condition of the community. The Sr. Service Technician works in accordance with operating and safety standards, ensuring requests and repairs are made in a reliable, timely manner. This leader anticipates and evaluates potential problems then proactively develops plans to counter challenges. The Sr. Service Technician consistently strives to maintain the highest level of attention to the operational needs of the community. Reports to: Service/Sr. Service Manager has primary oversite of the Maintenance Technician Level III position. The Service/Sr. Service Manager has the responsibility to determine the exact "day-to-day" duties of the Service Technician. Decisions will take into account the Technician's skills, experience, career goals, and how the individual best fits the working requirements of the community. This position may oversee Maintenance Technicians I and II with responsibility for scheduling work assignments and training.Essential Functions/Responsibilities<ul><li>Organize and perform general duties, preventative maintenance, and repairs consistent with Mill Creek Residential operating and safety standards &nbsp;</li><li>Respond to problems with successful repairs: HVAC, electrical, plumbing, appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting, drywall, pools, spa and water features, and trash management systems</li><li>Respond to resident requests in a timely manner, delivering excellent customer service</li><li>Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation</li><li>Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects</li><li>Assist in the preparation of maintenance budgets and monitor a sufficient inventory of tools and supplies</li><li>Promote safe work practices among on-site team</li><li>Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations</li><li>Address and complete all other duties as assigned</li><li>Embody the Mill Creek mission, values and brand promise in all that he or she does</li></ul>Education/Experience<ul><li>High School diploma or equivalent (GED) preferred</li><li>3-5 years maintenance technician experience </li><li>Multi-family housing experience helpful</li></ul>Skills/Specialized Knowledge<ul><li>Capacity to read, write, and speak English, such as, the ability to read and receive and all work instructions, service requests, comprehension of required trainings, understand labels on containers, and verbally communicate with associates, residents and vendors; complete required paperwork on own.</li><li>Accurately take measurements and perform basic arithmetic</li><li>General computer skills in Microsoft Office and property management based software</li><li>Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment and safety devices</li><li>Safely use chemicals, paint, and general cleaning supplies</li><li>Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart</li></ul>About the Benefits of Joining the Mill Creek Team<ul><li>Competitive compensation</li><li>Comprehensive medical, dental, and vision</li><li>Employer-sponsored short- and long-term disability, life, and AD&amp;D insurance</li><li>401(k) with employer matching</li><li>Paid time off benefits: vacation, sick time, holidays</li></ul>JobFamilyProperty Management - Onsite: MultifamilyJobFunctionNon OverHeadPayTypeHourly

Service Technician III - Modera Nations

The Assistant Community Manager assists the Community Manager in supporting performance standards and maintaining all aspects of community operations. This individual works to develop, empower, and inspire associates toward the achievement of desired business outcomes. The Assistant Manager will be the “Manager on Duty” (MOD) in the absence of the Community Manager. The Assistant Community Manager may assist with scheduling and providing work assignments. This leader will consistently improve the sales process through guiding, coaching, and training Senior/Leasing Consultants. Reports to: (General) Community Manager has primary authority and works with the Assistant Community Manager to determine the exact "day-to-day" duties. Decisions will take into account the Assistant Community Manager’s skills, experience, career goals, and how the individual best fits the working requirements of the community.&nbsp;Essential Functions/ResponsibilitiesSales and Marketing<ul><li>Warmly greet prospective residents and create a personal connection while determining needs and preferences </li><li>Answer all incoming calls and handle accordingly, whether prospect call, resident issue, service request etc. </li><li>Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner</li><li>Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors</li><li>Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily</li><li>Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition</li><li>Assist in Social Media advertising as directed by the Manager</li><li>Assist in the preparation of move-ins, such as, walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager</li><li>Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents</li><li>Address and complete all other duties as assigned</li></ul>Operational Standards<ul><li>Accept rents and make deposits</li><li>Maintain accurate records in Yardi. Update all rents, deposits and application fees received by residents on a daily basis. &nbsp;Issue appropriate notices when necessary (i.e. late payment notices , eviction notices, returned check memos)</li><li>Update reports daily regarding notices to vacate, vacancy report, activity report and provide pertinent information to Community Manager</li><li>Participate in Revenue Management calls when applicable</li><li>Oversee normal duties of Concierge and Leasing Consultants (based on Manager’s request and staffing structure) </li><li>Complete all new lease and renewal paperwork, including related addendums</li><li>Complete resident communications when applicable</li><li>Attend training classes/meetings as required or recommended by management</li><li>Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily</li><li>Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates</li><li>Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations</li><li>Address and complete all other duties as assigned</li></ul>Customer Service<ul><li>Understand and support the customer experience vision for Mill Creek Residential</li><li>Communicate service guarantees and customer service standards to prospective and current residents</li><li>Take ownership to personally address and resolve customer concerns in a timely professional manner</li><li>Support new residents during move-in process. Assist with lease renewals, move-outs, and resident transfers</li><li>Contribute ideas for improving resident satisfaction to the Community Manager</li><li>Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention</li><li>Accept service requests from residents and route to service department for prompt processing Follow up to ensure the request has been completed and resident is satisfied</li><li>Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager</li><li>Embody the Mill Creek mission, values and brand promise in all that he or she does</li><li>Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto</li><li>Address and complete all other duties as assigned</li></ul>Education and/or Experience<ul><li>High School diploma or equivalent (GED), Bachelor’s degree preferred</li><li>2 years multi-family leasing or related property management experience or equivalent experience</li><li>Commitment to, and passionate for, providing outstanding customer service</li><li>Strong communication skills (written and verbal)</li><li>Multi Family or related property management experience, retails sales or hospitality experience</li></ul>Skills/Specialized Knowledge<ul><li>Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication</li><li>Exercise professional judgement to take ownership of and resolve issues and problems with residents</li><li>In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community</li><li>Continuous research of area competitors such as pricing, amenities, features etc.</li><li>Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software</li><li>Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division</li><li>Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices</li><li>Capable of travelling between two or more communities, if necessary</li><li>Report to work on time, work assigned schedules (including weekends) and accurately document/verify time workedAbout the Benefits of Joining the Mill Creek Team</li></ul>About the Benefits of Joining the Mill Creek Team<ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul>JobFamilyProperty Management - Onsite: MultifamilyJobFunctionNon OverHeadPayTypeHourly

55 Mill Creek Residential Jobs