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The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. This positions is responsible for leading routine work and preventative maintenance of physical features of the building(s), including, but not limited to, HVAC, electrical, plumbing, carpentry, major appliances and amenities. He or she anticipates and evaluates potential problems then proactively leads the development and execution of plans to counter challenges. The Service Manager consistently strives to maintain the highest level of attention to the operational needs of the community. Reports to: (General) Community Manager has primary authority and works with the Service Manager to determine the exact "day-to-day" duties. Decisions will take into account the Service Manager's skills, experience, career goals, and how the individual best fits the working requirements of the community. May oversee Service Technicians Level I, II with the responsibility for scheduling work assignments and training.Essential Functions/Responsibilities<ul><li>Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects. Prioritize the repair of unsafe conditions</li><li>Monitor a sufficient inventory of tools, supplies, spare parts for common issues and emergency situations</li><li>Schedule and perform routine preventive maintenance on all appropriate equipment and tools&nbsp;</li><li>Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed &nbsp;units for the highest quality of work and superior presentation, adhering to the timetable</li><li>Respond to resident requests in a timely manner, delivering excellent customer service</li><li>Maintain accurate records of preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, jobs in progress, etc.</li><li>Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs, and prepare maps indicating same</li><li>Oversee work of internal and external vendors and maintenance service suppliers</li><li>Collaborate with the General Manager and/or Community Manager in hiring, training, daily supervision, evaluation, and counseling of the service team</li><li>Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers</li><li>Work with the Community Manager to develop, implement, and manage programs intended to control maintenance expenses</li><li>Assist in the preparation of maintenance budgets and safety meetings. Ensure any required MSDS sheets are available to service staff before leading a meeting</li><li>Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated to associates, such as, but not limited to, company operating and safety standards. Promote safe work practices among on-site team</li><li>Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations</li><li>Address and complete all other duties as assigned</li><li>Embody the Mill Creek mission, values and brand promise in all that he or she does</li></ul>Associate Management and Development<ul><li>Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations</li><li>Empower, engage and develop associates to achieve great performance and desired business outcomes</li><li>stablish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members</li><li>Manage performance of subordinates. &nbsp;Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates</li><li>Support associate development. &nbsp;Provide targeted training and growth opportunities</li><li>Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto</li><li>Address and complete all other duties as assigned</li></ul>Education and/or Experience<ul><li>High School diploma or equivalent (GED) preferred</li><li>5+ years maintenance technician work or related experience</li><li>HVAC Certification required</li><li>CAMT preferred</li><li>CPO preferred</li><li>Multi-family housing experience helpful</li></ul>Skills/Specialized Knowledge<ul><li>Capacity to read, write, and speak English, as demonstrated by clear and concise written and verbal communication, such as, but not limited to, the ability to read service requests, understand labels on containers, and verbally communicate with associates, residents and vendors. Bi-lingual a plus</li><li>Accurately take measurements and perform basic arithmetic</li><li>General computer skills in Microsoft Office and property management based software</li><li>&nbsp;Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, motors, pumps, compressors, blowers, electric and hand powered augers, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment, safety equipment, etc.</li><li>Frequently use measuring devices, such as, but not limited to, voltmeters, ohmmeters, testing meters, PH tests, etc.</li><li>Safely work with chemicals, paint, and general cleaning supplies</li><li>Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart</li></ul>About the Benefits of Joining the Mill Creek Team<ul><li>Competitive compensation</li><li>Comprehensive medical, dental, and vision</li><li>Employer-sponsored short- and long-term disability, life, and AD&amp;D insurance</li><li>401(k) with employer matching</li><li>Paid time off benefits: vacation, sick time, holidays</li></ul>JobFamilyProperty Management - Onsite: MultifamilyJobFunctionNon OverHeadPayTypeHourly

Mill Creek Residential

Service Manager - Modera Trailhead

The Service Technician I maintains the overall curb appeal and physical condition of the community. This position is a hands-on job requiring the performance of routine maintenance, painting, cleaning and janitorial, and groundskeeping tasks. This position is accountable for identifying problems, cleaning, and janitorial responsibilities, completing routine service requests, performing painting and regular maintenance in vacant apartment homes, maintaining the grounds and common areas in a clean and safe manner, and making routine repairs to maintain the material and aesthetic condition of the community. The Service Technician I works in accordance with operating and safety standards, ensuring requests and repairs are made in a safe, reliable, timely manner. They anticipate and evaluate potential problems. This position strives to maintain the highest level of attention to the operational needs of the community. Reports to: Service Manager, Sr. Service Manager, and Community Manager. The "day-to-day" duties of the Service Technician I will be determined daily by the Service manager. Responsibilities will be assigned in accordance with the Technician's skills, experience, career goals, and how the individual best fits the working requirements of the community. &nbsp;Essential Functions/Responsibilities<ul><li>Maintain the physical condition and appearance of an assigned community in accordance with operating and safety standards&nbsp;</li><li>Assist in organizing and performing general duties, preventative maintenance, repairs, cleaning and janitorial, and groundskeeping, consistent with Mill Creek Residential operating standards</li><li>Maintaining the buildings, corridors, stairwells, and breezeways free of trash/dirt/debris/cobwebs</li><li>Perform maintenance in vacant apartment homes&nbsp;</li><li>Perform painting in vacant homes</li><li>Perform service requests in occupied apartment homes</li><li>&nbsp; Respond to problems with successful routine repairs: plumbing, electrical, carpentry, flooring, hardware &amp; accessories, locks &amp; keys, pool cleaning, and testing, painting, drywall, trash management systems, other trades as needed, and cleaning and janitorial</li><li>Replacement of light bulbs in common areas and buildings</li><li>Pressure washing the buildings and parking areas as needed</li><li>Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects</li><li>Respond to resident requests promptly, delivering excellent customer service</li><li>Promote safe work practices among on-site team</li><li>Ensure compliance with all Federal, State, and local laws. Consistently abide by Fair Housing regulations</li><li>Address and complete all other duties as assigned</li><li>Embody the Mill Creek mission, values, and brand promise in all that they do&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; </li></ul>The Service Tech I will perform in accordance with company benchmarks and standards in maintenance, customer service, associate relations, expense control, and all other relevant categories. Specifics may include:<ul><li>Providing Exemplary Customer Service - as measured by survey results, online reputation, and other means</li><li>Preparing for Community Inspections – safety/cleanliness/compliance</li><li>Service Request Response and Completion Time</li><li>Service Request Resolution and Quality Control</li><li>Make-ready Completion/Turnover Time</li><li>Move-in Quality (Zero Defects)</li><li>Expense Control in Maintenance Related Categories</li></ul>Education and Experience<ul><li>High School diploma or equivalent (GED) preferred</li><li>&nbsp;Experience performing maintenance duties helpful</li><li>Multi-Family maintenance experience helpful</li></ul>Skills/Specialized Knowledge<ul><li>Accurately take measurements and perform basic arithmetic</li><li>Safely operate maintenance equipment such as, but not limited to, leaf blowers, pressure washers, hand tools, power tools, transfer aids, snow and ice removal equipment, ladders, landscaping equipment, commercial vacuums, steam cleaners, other carpet and floor cleaning equipment,&nbsp; safety equipment, electric and hand-powered augers and others as needed</li><li>Ability to use general office equipment such as key system programmers and software, app-based software, and personal computer</li><li>Safely use chemicals, paint, and general cleaning supplies</li><li>Frequently and safely operate motorized vehicles such as a golf cart</li></ul> About the Benefits of Joining the Mill Creek Team<ul><li>Competitive compensation</li><li>Comprehensive medical, dental, and vision</li><li>Employer-sponsored short- and long-term disability, life, and AD&amp;D insurance</li><li>401(k) with employer matching</li><li>Paid time off benefits: vacation, sick time, holidays</li></ul>JobFamilyProperty Management - Onsite: MultifamilyJobFunctionNon OverHeadPayTypeHourly

Service Technician I - Beckett Cottingham

The Regional Marketing Manager is responsible for a portfolio of 20 to 35 communities within a specified geographic area. The Regional Marketing Manager will partner with Community and Regional Managers to drive leads and tours to communities, maintain/improve occupancy levels, and ensure integrity of the Modera, Amavi, Alister and Beckett brands. The Regional Marketing Manager will work closely with the Corporate Marketing and Communications Team and the Digital Marketing Team and report to the Regional Vice President of Property Marketing.Essential Functions/Responsibilities<ul><li>Develop and implement comprehensive marketing strategies to support stabilized and lease-up communities in achieving budgeted occupancy</li><li>Optimize digital presence, including but not limited to property websites, SEO, PPC, ILS (Internet Listing Services), and social media to maximize lead generation</li><li>Identify and execute grassroots and hyper-local marketing initiatives tailored to each community’s target demographic</li><li>Partner with site teams to ensure consistent execution of marketing strategies and brand messagin</li><li>Monitor and analyze marketing performance metrics, including lead conversion rates, website traffic, digital ad performance, and occupancy trends in collaboration with Marketing Analyst</li><li>Collaborate with marketing vendors and ad agencies to optimize marketing spend and campaign performance</li><li>Conduct competitive market research to identify trends, positioning opportunities, and demand drivers for assigned communities</li><li>Serve as the marketing expert and consultant for regional leadership, community teams, and onsite leasing associates. Stay current on rapidly changing marketing landscape</li><li>Train and support leasing teams in utilizing marketing tools and local outreach strategies</li><li>Work closely with internal teams, including Property Management, Digital Marketing, and Creative Services, to ensure strategic alignment</li><li>Provide marketing guidance on new developments, including creating a comprehensive strategy, aligning on signage and branding, coordinating promotional efforts, and ensuring a cohesive marketing approach across all channels</li><li>Manage and track marketing budgets for assigned communities, ensuring efficient allocation of resources to maximize ROI</li><li>Ensure all marketing efforts comply with Mill Creek Residential brand standards and Fair Housing regulations</li></ul>Education and/or Experience<ul><li>5+ years of multifamily marketing experience in a regional marketing role.</li><li>Bachelor’s degree in Marketing, Business or Communications or related field preferred but not required</li></ul>Skills/Specialized Knowledge<ul><li>Excellent verbal and written communication, presentation, and relationship-building skills</li><li>CRM (Entrata and Yardi) a plus</li><li>Highly organized with ability to manage multiple projects simultaneously</li><li>Experience with project management tools (Smartsheet or Monday.com) is a plus</li><li>Strong analytical and data interpretation skills, especially in Google Analytics and BI dashboards</li></ul>About the Benefits of joining the Mill Creek Team<ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul>JobFamilyMarketingJobFunctionOverheadPayTypeSalary

Regional Marketing Manager-Boston, MA

Mill Creek Residential (“MCR”) is seeking a qualified candidate for the Senior Real Estate Finance Analyst position to provide critical property investment valuation, planning, analysis and reporting support for MCR portfolio investments in assigned real estate markets. This position will report to the Director of Real Estate Finance and support other members of the Real Estate Finance Team. This position will have regular interactions with executive management, including responding to direct inquiries, communicating results, and providing perspective on property investment analyses. A proactive and adaptive attitude is required for this highly visible role. The role will provide an excellent foundation for professional growth across various functional areas within residential real estate development.Essential Functions<ul><li>Manage detailed investment financial models (property cash flows, joint venture waterfall structures) for properties in assigned real estate markets to support critical and time sensitive planning, reporting and analysis needs of MCR.</li><li>Support development pipeline efforts for prospective property investment, including pro forma model changes and managing modeling assumptions for multiple underwriting scenarios.</li><li>Review and understand property investment closing documents, </li><li>Review and understand quarterly and annual residential property investment appraisals and other valuation report types (debt, purchase price accounting) used for financial reporting purposes.</li><li>Research sub-market, market and industry trends and patterns.</li><li>Provide investment model insight and recommendations to key stakeholders.</li><li>Prepare investor presentations and property operating performance and investment return metrics.</li><li>Assist in the preparation of Valuation Committee memorandums.</li><li>Special projects</li><li>All other duties as assigned.</li></ul>Expectations<ul><li>Detail oriented with strong organizational skills</li><li>Ability to analyze data and provide quantitative solutions.</li><li>Ability to multi-task and manage a complex workload to meet reporting deadlines, and function in a fast-paced environment.</li><li>Strong communication skills with the ability to effectively interact with senior leadership.&nbsp; &nbsp; </li></ul>Required Experience and Minimum Qualifications<ul><li>Bachelor’s degree in finance, mathematics, accounting, or similar degree.</li><li>Microsoft Office Suite, including advanced Excel-modeling skills.</li><li>Minimum of 1-3 years of experience in real estate finance, investment analysis, or a related field, preferably in a multifamily development and/or acquisition business model.</li><li>Knowledge of core real estate investment underwriting and valuation concepts.</li><li>Experience modeling property cash flows and historical and projected GP-LP investor waterfall returns.</li></ul> Preferred Qualifications<ul><li>Understanding of and ability to analyze company financial statements</li><li>Programming experience, such as VBA/Macro-coding skills</li><li>Experience with the use of Vena Solutions</li></ul> Certifications (Optional but preferred):<ul><li>CFA–Chartered Financial Analyst (or aspiring candidate)</li><li>Other relevant corporate finance and/or real estate professional certifications (e.g., CFI-FMVA, REFM).</li></ul>About the Benefits of joining the Mill Creek Team<ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul>JobFamilyFinance &amp; AccountingJobFunctionOverheadPayTypeSalary

55 Mill Creek Residential Jobs