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Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: PACE PharmacyAll Locations: 10 Garofalo Street - Revere PACE, 225 Sumner Street - Lewis Mall, 26 Sturgis Street - PACE Winthrop, 801 BroadwayPosition Summary: Immediate full-time opportunity for a Certified Pharmacy Technician in our Nationally acclaimed Neighborhood PACE program.Seeking a Certified Pharmacy Technician that demonstrates integrity, attention to detail and dependability. These essential skills are necessary to assist clinical staff in the management of medication review. Will initially rotate between PACE centers. Organizational and time management skills required. Strong communication skills both verbal and written required to effectively engage with our participants and fellow healthcare workers. HS Diploma/GED and current valid and unrestricted Pharmacy Technician license from the MA Board of Registration in Pharmacy required. Bilingual (English/Spanish) Full time, 40 hours per week Monday - Friday, 8:00 AM - 4:45 PM.Pay RangeStarting at $25.00 up to $38.00 depending on experience.SIGN ON BONUS of $2,500EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

NeighborHealth

NeighborhoodHealth

Certified Pharmacy Technician

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: PACE AdministrationAll Locations: 300 Ocean Avenue – ReverePosition Summary: The Clinical Quality Director is a key member of PACE Senior Management and PACE Center Manager/Discipline Manager Team. Responsible for management of PACE Quality Assessment and Performance Improvement Program, including direct supervision of PACE Quality Team. Leveraging a strong foundation in clinical pharmacy, this role integrates regulatory knowledge with patient-centered strategies to drive continuous quality improvement in quality outcomes and risk mitigation. Clinical Quality director will collaborate with the medical director, clinical operations director, and executive director to plan, organize, direct, and lead the personnel and work processes of the Quality Improvement (QI) and utilization management programs. Ensures regular progress in the ongoing implementation of PACE QI plan by organizing, coordinating, and monitoring deliverables in collaboration with PACE Quality Team. Chairs and/or participates in a number of key QI Committees with a goal of oversight and improvement in critical areas including medication safety, housing, and falls. In collaboration with PACE Quality Team and Senior Manager for Strategic Initiatives and Analytics, oversees QI and special project meeting schedules, agendas and documentation of activities; coordinates data collection and improvement to data collection tools and processes; synthesizing, analyzing and presenting data to support clinical and administrative performance and decision making. Coordinates with Compliance Director for meeting reporting requirements of CMS-defined quality indicators in HPMS. Annually updates PACE QI plan for presentation to PACE Senior Management and NeighborHealth Board of Directors if indicated. Additional roles may include – Clinical initiative oversight in coordination with Medical Director, Clinical Operations Director, and Executive Director, on clinical initiatives integrating quality and financial sustainability. Coordinating with Data Analysts to target areas of opportunity for savings and growth. Government Affairs/Advocacy in consultation with the Executive Director and Health Center Government Affairs department to advocate for issues benefitting PACE participants. State and federal engagement required, including work with MassPACE and the National PACE Association.CLINICAL QUALITY AND PERFORMANCE IMPROVEMENT<ul><li>Oversees QI Program in collaboration with the PACE Senior Management Team (Executive Director, CPO, Medical Director, Clinical Director, Operations Director) to ensure that the Program meets regulatory requirements for data integrity, data-driven performance improvement, wide participation in performance improvement activities across the organization, and oversight of policies/ procedures.</li><li>Oversees implementation of QI Plan including:</li><li><ul><li>collaborates with QI Leadership Team to monitor compliance trends, key performance metrics, and related projects;</li><li>Attends meetings, reviews minutes and data reports as needed to monitor progress and identify barriers to implementation of QI Plan.</li><li>Works with Analyst team to ensure regular updates of dashboards</li><li>Works with Committee Chairs, Team Leaders and others to design and implement a coordinated approach to oversight of QI implementation that includes regularly scheduled meetings, submission of data and trend reports</li></ul></li></ul><ul><li>Collaborates with PACE Leadership, and Compliance Director to assist in review of PACE Policies and Procedures to ensure:</li><li><ul><li>Consistency across policies and procedures and departments;</li><li>Compliance with CMS, State and other regulations and requirements;</li><li>Compliance with NeighborHealth policies and procedures;</li><li>Collaborate with Clinical Quality Director on policy and procedure approval as required through Medical Standards Committees.</li></ul></li><li>Monitors implementation of PACE policies and procedure:</li><li><ul><li>Maintains directory of policy and procedure audits and schedule for report of audit results;</li><li>Reviews quarterly audit trend reports.</li></ul></li><li>Maintains processes for collection of CMS-defined data elements and information for reporting in accordance to CMS requirements using a pharmacy informed lens on safety and compliance. </li><li>Oversees Quality Manager who maintains data submission through HPMS.</li><li>Collaborates with data analyst team on utilization management trend reports to incorporate PACE and other benchmarks as appropriate to improve quality of care.</li><li>In collaboration with QI Leadership Team, conducts annual end of year analysis and update of Quality Assessment and Performance Improvement Plan. Produces end of year report and updated plan for presentation to the PACE senior leadership, and the NeighborHealth Board of Directors when indicated.</li><li>Serves as a subject matter expert on medication management processes, collaborating closely with Pharmacy, Nursing, and Medical Leadership.</li><li>Consults with Government Affairs and provides support for related PACE initiatives.</li></ul>STAFF AND CLINICAL QUALITY MANAGEMENT &amp; INITIATIVES<ul><li>Recruits, hires, and provides direct supervision for Quality Manager.</li><li>Recruits, hires, and provides direct supervision for PACE Member Experience Manager.</li><li>Provides support to the PACE Medical Director to collaboratively oversee protocols for clinic operations, activities related to utilization management, activities related to compliance and prevention of fraud, waste and abuse</li><li>Provides support for Quality Analyst</li><li>Collaborates with PACE Medical Director and Clinical Operations director on clinical initiatives as determined by PACE Senior team.</li></ul>PACE AND GENERAL REQUIREMENTS: KNOWLEDGE, SKILLS AND ATTITUDES (This section not applicable to initial assessment; all PACE employees and contractors attain these competencies through participation in PACE and JACHO orientation programs)Demonstrates commitment to PACE mission by actively promoting the autonomy and dignity of PACE program participants.Demonstrates the ability to communicate effectively and respectfully through verbal and written skills. Documents in accordance with protocol.Demonstrates knowledge of Participant Rights by<ul><li>actively protecting rights to privacy;</li><li>always treating participants with respect;</li><li>encouraging and assisting participants in filing of complaints and grievances;</li><li>helping to maintain and clean and safe environment;</li><li>helping to ensure that restraint and involuntary seclusion are never used as a means of coercion, discipline, punishment, retaliation, or for the convenience of staff and those restraints, when required by extraordinary circumstance, are always applied and monitored in accordance with policy/procedure.</li></ul>Demonstrates adherence to health and safety codes and concerns by:<ul><li>Effectively participating in fire and disaster drills;</li><li>Utilizing proper technique for disposal of biohazard and other waste;</li><li>Immediately cleaning spills, clearing blocked pathways, securing equipment, removing damaged equipment, and otherwise addressing hazards;</li><li>Reporting observations of damaged equipment or environmental hazards to supervisor or Center Director.</li><li>Promotes a sense of “team work” through demonstration of self-direction and self-motivation.&nbsp; Solves problems independently and knows when to seek consultation.</li><li>Participates in the orientation of new staff.</li><li>Demonstrates commitment to performance improvement by actively participating in one or more performance improvement committees or making a minimum of two suggestions for program or other improvements over the course of the year.</li></ul>OTHER DUTIES &amp; RESPONSIBILITIES (ORGANIZATIONAL COMPETENCIES)<ul><li>Reads, understands and complies with all Standards of Conduct, JCAHO policies, CMS Pace Program Regulations and Standards, applicable State regulations and guidelines, PACE policies and procedures and all laws related to position responsibilities and employment at NeighborHealth;</li><li>Adheres to NeighborHealth standards of Employee Conduct and all related policies and procedures by:</li><li><ul><li>Demonstrating excellent customer service;</li><li>Showing respect to other employees;</li><li>Adhering to standards of cultural competency and non-discrimination;</li><li>Adhering to standards of privacy;</li><li>Adhering to attendance and other policies and utilizing appropriate notification and other procedures.</li></ul></li><li>Upholds procedures and systems to safeguard the confidentiality of all patient and employee information.</li><li>Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety and other employee safety measures.</li><li>Attends PACE and other required training annually.</li><li>Attends MassPACE and NPA meetings as required.</li></ul>EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Director, Quality & Clinical Initiatives

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Retail Pharmacy - MaverickAll Locations: 20 Maverick Square – Cradock BuildingPosition Summary: The Pharmacy Technician is responsible for providing support and assistance to clinical staff in the management of medication ordering and delivery.$2,500 sign on bonus for new full-time Pharm Techs! (prorated for part-time and per diem)<ul><li>Communicates among a number of individuals, including patients, co-workers, insurance companies and prescribers.</li><li>Demonstrates compassion and care by proactively identifying and resolving potential problems.</li><li>Works on a team to fulfill prescription orders from start to finish with an in-depth understanding of each workstation.</li><li>Understands and follows applicable Federal and State laws (e.g. HIPAA), regulations , professional stands, and ethical principles.</li><li>As allowable by state law, certified and trained pharmacy technicians can expand on their clinical and managerial responsibilities.</li><li>Displays outstanding customer service skills when interacting with patients, outside providers, referral sources or others.</li><li>Responsible for continued professional growth and development.&nbsp;&nbsp;</li></ul>Other Duties &amp; Responsibilities<ul><li>Reads, understands and complies with all Standards of Conduct, JCAHO policies, etc.</li><li>Adheres to NeighbirHealth standards of Employee Conduct and all related policies and procedures by:</li><li>Demonstrating excellent customer service;</li><li>Showing respect to other employees;</li><li>Adhering to standards of cultural competency and non-discrimination;</li><li>Adhering to standards of privacy;</li><li>Adhering to attendance and other policies and utilizing appropriate notification and other procedures.</li><li>Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety and other employee safety measures.</li><li>Upholds procedures and systems to safeguard the confidentiality of all patient and employee information.&nbsp;</li></ul>Knowledge, Skills, and Abilities Required: <ul><li>Education: High School graduate or GED required. </li><li>Current, valid, and unrestricted pharmacy technician license from the Massachusetts Board of Registration in Pharmacy.</li><li>Experience: Must have completed Pharmacy Technician Trainee requirements.</li><li>Skills/Abilities: Ability to work on a team in a fast-paced environment. Excellent communication skills in English as well as basic reading and math skills.Computer proficiency with an electronic medical record.Commitment to exceptional customer service.</li></ul>Hourly Rate: <ul><li>Starting at $23.00 per hour, and up to $33.00 per hour based on experience.</li></ul>EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Pharmacy Technician

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: RegistrationAll Locations: 10 Gove Street – Taylor BuildingPosition Summary: As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines. Schedule: Monday-Friday, 7:30 - 4:30 and includes flexibility based on department needs in the Radiology Department.Duties and Responsibilities: <ul><li>Acts as a mentor to new and existing registration staff.&nbsp;</li><li>Works with supervisor to orient and train new staff to department policies, procedures and workflow.</li><li>Schedules appointments for all patients as requested by the patient or provider.</li><li>Sets up the recalls for returning patients as instructed by the provider</li><li>Answers the telephone in a polite and courteous manner. Identifies the department and introduces self.</li><li>Works closely and professionally with the clinical team to assist patients who walk-in with symptoms. Obtains all relevant information to properly forward to the clinical team</li><li>Manages all incoming and outgoing in basket messages</li><li>Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team</li><li>Scrubs schedule for all outstanding arrived appointments and complete them through the checkout process.</li><li>Utilizes Dental/Optical software according to the department</li><li>Verify insurance in advance and same day.</li></ul>Skills/Abilities <ul><li>Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels.</li><li>Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal</li><li>Demonstrate flexibility while being able to multi task and in a fast-paced environment.</li></ul>Experience <ul><li>At least two years of experience working in health care and/or with MassHealth insurances with a focus on creating an excellent patient experience.</li></ul>Education <ul><li>High School Diploma or G.E.D. required</li><li>Bilingual skills required (spanish/english)</li><li>Maintain annual CAC certification</li></ul>Benefits<ul><li>Medical, dental, and vision coverage.</li><li>Life and disability insurance.</li><li>401(k) retirement plan.</li><li>Tuition reimbursement.</li><li>Flexible spending and transportation accounts.</li><li>Paid holidays, vacations, sick, and personal time.</li><li>Generous staff development benefit.</li><li>Excellent malpractice coverage.</li><li>Pet insurance.</li><li>And much more.</li></ul>Pay Range$19.55 up to $29.33 based on experience NeighborHealth opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Coordinator, Patient Access

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: PACE CenterAll Locations: 225 Sumner Street - Lewis MallPosition Summary: Assists PACE Center participants with personal care, restorative rehabilitation, meals, group and individual activities. Accompanies participants on transportation as needed to ensure safety. May be assigned to assist supported housing participants with morning care. Actively contributes to the operations of the Day Center by contributing ideas for the activities program and offering suggestions to improve daily operations. Contributes to participant care planning and assessment through reports to the Activities Coordinator, PACE Center Nurses and Rehabilitation staff. Schedule: Monday - Friday, 7:30 AM -&nbsp;3:30 PM, includes potential for additional hours on evening, weekend or holiday rotationsEssential Duties and Responsibilities<ul><li>Greets participants upon arrival and helps them to get settled for the day. Assists with serving coffee on arrival and with noon meal service and cleanup.Provides supervision and encouragement when needed.</li><li>Attends daily morning report.</li><li>Reports participant concerns to appropriate staff members.</li><li>Prepares participants for departure in the afternoon by assisting with clothing and escorting to the vans.</li><li>Accompanies participants on the van to ensure safety during transport when necessary.</li><li>Assists participants with ADLs per assignment, as defined in care plan and as needed, for example when a participant requests assistance with toileting.</li><li>Accompanies participants to appointments as assigned.</li><li>Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin checks during personal care.</li></ul>Qualifications and Requirements<ul><li>High School graduate or GED.</li><li>Certification as Nursing Assistant or Home Health Aide REQUIRED</li><li>A minimum of one year experience working with the elderly or other frail populations.</li><li>Care and respect for frail elders.</li><li>Creativity and confidence in leading group activities.</li><li>Flexibility, initiative, and organizational skills.</li><li>Bilingual a plus.</li></ul>Pay RangeStarts at $21 up to $30 based on experienceEEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Personal Care Assistant

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Part timeDepartment: PACE Community CareAll Locations: 155 Addison StreetPosition Summary: Provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. May be assigned to other supervised settings such as the PACE Center, on occasion and as needed.Essential Duties and Responsibilities:<ul><li>Consistently monitors participant ADL/IADL care plans and follows plan of care as stated.Documents care provided on participant flow sheets.</li><li>Check the health aide voicemail at the beginning of each shift and every two hours until the end of the shift. Reports any abnormal findings, alterations in participant status and/or care refusal to the team in a timely fashion by reporting to the appropriate day center call in line or Nurse On Call when applicable.</li><li>Assists participants with ADLs per assignment, as defined in ADL/IADL care plan and as needed, for example when a participant requests assistance with toileting.</li><li>Accompanies participants to appointments as assigned.</li><li>Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin assessments during personal care.</li></ul>Qualifications and Requirements:<ul><li>High School graduate or equivalent required.</li><li>Current certification as a H.H.A. /C.N.A. from an approved program. (ex. Red Cross). Must demonstrate competencies before providing participant care.</li><li>A minimum of one year experience working with a frail or elderly population.</li><li>Prior experience as health aide, personal care assistant or similar role.</li><li>Vehicle to travel from home to home preferred.</li><li>Excellent customer service and communication skills; bilingual a plus.</li><li>Physical capability to provide ADL and mobility assistance to all PACE participants.</li></ul>Pay Range:$22 up to $31 based on experienceEEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Health Aide

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: RegistrationAll Locations: 20 Maverick Square – Cradock BuildingPosition Summary: The Patient Access Coordinator is responsible for the effective training of all registration staff within assigned clinical practices. The Patient Access Coordinator knows and understands the philosophy, objectives, policies and procedures of the department and consistently demonstrates these practices. The Patient Access Coordinator acts as a role model to all Patient Access Representatives.Duties and Responsibilities: <ul><li>Acts as a mentor to new and existing registration staff.&nbsp;</li><li>Works with supervisor to orient and train new staff to department policies, procedures and workflow.</li><li>Schedules appointments for all patients as requested by the patient or provider.</li><li>Sets up the recalls for returning patients as instructed by the provider</li><li>Answers the telephone in a polite and courteous manner. Identifies the department and introduces self.</li><li>Works closely and professionally with the clinical team to assist patients who walk-in with symptoms. Obtains all relevant information to properly forward to the clinical team</li><li>Manages all incoming and outgoing in basket messages</li><li>Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team</li><li>Scrubs schedule for all outstanding arrived appointments and complete them through the checkout process.</li><li>Utilizes Dental/Optical software according to the department</li><li>Verify insurance in advance and same day.</li></ul>Skills/Abilities <ul><li>Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels.</li><li>Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal</li><li>Demonstrate flexibility while being able to multi task and in a fast-paced environment.</li></ul>Experience <ul><li>At least two years of experience working in health care and/or with MassHealth insurances with a focus on creating an excellent patient experience.</li></ul>Education <ul><li>High School Diploma or G.E.D. required</li><li>Bilingual skills required</li><li>Maintain annual CAC certification</li></ul>Benefits<ul><li>Medical, dental, and vision coverage.</li><li>Life and disability insurance.</li><li>401(k) retirement plan.</li><li>Tuition reimbursement.</li><li>Flexible spending and transportation accounts.</li><li>Paid holidays, vacations, sick, and personal time.</li><li>Generous staff development benefit.</li><li>Excellent malpractice coverage.</li><li>Pet insurance.</li><li>And much more.</li></ul>Pay Range$19.55 up to $29.33 based on experience NeighborHealth opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Food ServiceAll Locations: 143 Addison StreetPosition Summary: Join our Food Services Team! We are looking for a Prep Cook who will be responsible for preparing and assembling fresh, nutritious meals for participants in our Neighborhood PACE program. Healthcare cooking experience preferred. Prepare cold menu items for elderly participants. Work on the meal production line. Read, write, and be able to communicate in English. Strong knife skills and ability to work well with others.<ul><li>Arrives on time for shift in uniform.</li><li>Works with other staff in a collaborative way.</li><li>Works well when unsupervised.</li><li>Can move from one assignment to another (multitask)</li><li>Gather product for production and follow prep instructions or recipe.</li><li>Completes production list or communicates issues if unable to do so.</li><li>Cover shifts when department need arises.</li><li>Dates and Labels all food products accurately.</li><li>Follows food and physical safety guidelines while working in kitchen.</li><li>Timeliness of meal production is met</li><li>Inquires, listens willingly, seeks assistance when necessary, to understand patients, internal and external customers, vendors and other EBNHC staff in order to meet their specific, and attainable, needs 100% of the time.</li><li>Maintain excellent punctuality and attendance.</li><li>Promote a sense of “team work” through demonstration of self-</li><li>direction and self-motivation.&nbsp; Solve problems independently or knows when to seek consultation.</li><li>Displays outstanding customer service skills when interacting with all PACE customers according to the ACE model.</li></ul>EDUCATION: HS Diploma/GED Required.EXPERIENCE: Healthcare cooking experience and or culinary school graduate with serv-safe certificateSKILLS/ABILITIES: Read, write and be able to communicate in English. Strong knife skills and ability to work well with others.Hourly rate: $21.00 up to $30.00 an hour based on experience.EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Cook I

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: AdministrationAll Locations: 300 Ocean Avenue – ReverePosition Summary: The Associate Chief Medical Officer reports to the CMO and assists the CMO with the responsibility for ensuring the quality and effectiveness of clinical care throughout the health center. Working closely with the CMO, the Associate CMO helps to coordinate and oversee the medical affairs of the health center consistent with the strategic and business plans. The Associate CMO will have direct reports within the clinical leader team.Key Responsibilities include – <ul><li>Assist the CMO with development and implementation of strategic priorities related to clinical practice redesign, growth, operational integrity, and financial strength</li><li>Assist the CMO with the development and implementation of programs that improve clinical quality and patient safety.</li><li>Lead, mentor, and supervise leader of the clinical leader team.</li></ul>Mission-Vision<ul><li>Meet the needs of our population</li><li>Make NeighborHealth the provider of choice</li></ul>Strategic Planning and Leadership<ul><li>Collaborate with CMO to translate the vision to a plan</li><li>Promote a collaborative approach to supporting our mission and vision</li><li>Set a tone of respect, trust, integrity</li><li>Set high expectations</li><li>Maintain a working knowledge of health care reform and its impact on clinical services</li><li>Prepare for future payment models and the clinical models that will set NeighborHealth up for success</li><li>Educate provider staff on future models of care and reimbursement</li><li>Mentor Medical Directors, providers and staff</li><li>Oversee program development in all clinical areas</li></ul>Quality of Care – Performance Improvement – Operational EffectivenessCo-lead clinical transformation to adapt to changing models of reimbursementQuality and Safety of CareInternal<ul><li>Participate in &nbsp;multiple committees (Medication Safety Committee, Performance Improvement Committee, etc)</li><li>Root Cause reviews</li><li>Leadership of the Interdisciplinary Treatment Review team</li><li>Investigation of serious patient complaints</li><li>Review of all policies that are presented to the Medical Standards Committee</li><li>Oversight of Comprehensive Vaccine Management Plan</li></ul>External<ul><li>Collaborate with BMC administrators and clinical leadership to improve systems of care clinical communication access Coordinate with BMC Quality and Patient Safety Coordinate with BMC Patient&nbsp; Advocates</li></ul>LiaisonInternal<ul><li>Clinical Leaders/Clinical Administrative Directors</li><li>Medical Staff</li><li>Explore concerns expressed through the Chair Quarterly Medical Staff Meetings Innovation to reduce the provider burden</li><li>Bridge between clinical and non-clinical departments</li></ul>Regulatory and Legal<ul><li>Board of Registration in Medicine:</li></ul><ul><li>Handle physician complaint letters</li><li>Educating physicians about CME and other BORM requirements</li></ul><ul><li>Contracts – Work with contract owners on negotiations and review</li><li>DPH</li><li>Assure compliance ED waivers and SEF requirements and waivers</li><li>Monitor for Serious Reportable Events</li><li>Oversee mandated reporting to the state</li><li>HIPAA</li><li>Review privacy breaches and patient privacy concerns, determine appropriate course of action</li><li>HRSA</li><li>Play major role in updating:</li><li>Scope Needs Assessment</li><li>Assure compliance with the 19 program requirements</li></ul><ul><li>The Joint Commission</li></ul><ul><li>Prepare for and represent the health center during Lab and health center surveys</li></ul><ul><li>Medicare</li></ul><ul><li>Represent health center Administration during Pace surveys</li></ul><ul><li>OSHA and CDC</li></ul><ul><li>Oversee Employee Health functions including Blood-borne pathogen follow-up requirements Communicable disease exposure: investigation and reporting for employees and patients Fit testing requirements Pre-Employment Screening requirements Vaccination compliance</li><li>Oversee Infection Control functions such as High-Level Disinfection</li><li>Other Compliance</li></ul><ul><li>Influenza:&nbsp; Widespread vaccination campaign for staff, patients, and public</li><li>Risk management/Patient litigation: review cases, coach providers, collaborate with attorneys</li></ul>Clinical and Administrative RequirementsPrimary Care Clinical Hours&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 12Primary Care Follow Up&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 3Associate CMO Admin Hours&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;25Maintain active primary care panelProvider Staff<ul><li>Support provider morale through communication and transparency</li><li>Recruit new providers, setting the tone and defining the mission</li><li>Supervise and coach Medical Directors:</li><li>Oversee the productivity and efficiency of providers Identify and address significant areas of need</li><li>Oversee the application of staff-development policies</li><li>Promote equity for provider compensation across the institution</li><li>Work with Medical Directors on physician performance:</li><li>Assess problematic physicians</li><li>Negotiate resignation of physicians</li><li>Improve % of charts closed on time</li><li>Maximize performance for Meaningful Use</li></ul>Fiscal Viability•Maintain a working knowledge of the NeighborHealth financial position and future prospects•Collaborate in grant applications•Look for efficiencies to minimize wasteResearch – Review and approve projects <ul><li>Clinical Relevance</li><li>Financial impact</li><li>Methodology: design, tools, literacy level, cultural appropriateness</li><li>Operational impact</li></ul>MiscellaneousMaintain excellent punctuality and attendance.Promote a sense of “teamwork” through demonstration of self-direction and self-motivation.&nbsp; Solve problems independently or know when to seek consultation.Displays outstanding customer service skills when interacting with all NeighborHealth customers according to the ACE model.Adheres to all NeighborHealth and departmental policies and procedures.Participate in required departmental activities and meetings.Perform other related duties.EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Associate Chief Medical Officer

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: DentalAll Locations: 1601 Washington Street, 20 Maverick Square – Cradock BuildingPosition Summary: Dental Director of NeighborHealthWorking under general supervision of the Chief Medical Officer, the Dental Director is responsible for the administrative and clinical development of dental staff.Oversees the clinical performance of dental staff as well as directing, teaching and discipline of this staff.Provides general dental care for patient panel. The Dental Director is responsible for developing and implementing a plan for expanding NeighborHealth's oral health services. Requires successful completion of academic requirements of an accredited dental school. Certification in relevant discipline. DMD or DDS and full licensure in the Commonwealth of Massachusetts is required. 1. Leadership Responsibilities<ul><li>Clinical Leaders meeting weekly</li><li>CDS Workgroup monthly</li><li>Epic Workgroup monthly</li><li>Medication Safety Committee monthly</li><li>Medical Standards Committee monthly</li><li>Performance Improvement meeting monthly&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li></ul>2. Responsibilities:<ul><li>Development and updating departmental clinical policies and procedures along with the Administrative Director</li><li>Oversees Clinical Quality Management and Utilization Management of the department along with the Administrative Director</li><li>Assists the department in annual performance improvement projects</li><li>Collaborate with the IT department for data reporting and validating IT reports</li><li>Works closely with coding and billing departments to assure proper coding and fund allocation</li><li>Teaches and mentors the dental staff in clinical care</li><li>Supervises dental staff, in both East Boston and South End sites</li><li>Collaborates with PACE leaders to provide appropriate care to the PACE patients</li><li>Works closely with BU Faculty to ensure the BU School of Dentistry Resident Program is compliant with NeighborHealth’s protocols, policies and regulatory requirements</li></ul>3. Job Components<ul><li>16 clinical hours weekly will be spent in the Dental Department providing general dental care for patient panel</li><li>24 administrative hours will be spent in Dental to include the above noted responsibilities and leadership responsibilities</li></ul>Miscellaneous1.Maintain excellent punctuality and attendance.2.Promote a sense of “team work” through demonstration of self-direction and self-motivation.&nbsp; Solve problems independently or know when to seek consultation.3.Displays outstanding customer service skills when interacting with all NeighborHealth customers according to the ACE model.4.Adheres to all NeighborHealth and departmental policies and procedures.5Participate in required departmental activities and meetings.6.Perform other related duties.Other Duties &amp; ResponsibilitiesOrganizational Competencies1.Reads, understands and complies with all Standards of Conduct, Joint Commission policies, requirements set forth by the United States Department of Health and Human Services' Health Resources and Services Administration pursuant to Section 330 of the Public Health Service Act, applicable State regulations and guidelines, and all laws related to position responsibilities and employment at NeighborHealth.2.Upholds procedures and systems to safeguard the confidentiality of&nbsp;&nbsp; all patient and employee information.&nbsp;3.Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety and other employee safety measures.Education, Knowledge, Skills, and Abilities RequiredEducational Requirements<ul><li>Certification in relevant discipline, DMD or DDS</li><li>Current licensure in the Commonwealth of Massachusetts</li></ul>Experience Requirements<ul><li>Ability to use data to evaluate outcomes required</li><li>Working knowledge and experience with electronic medical record systems, performance dashboards, database products, and analysis tools</li><li>Must have the ability to lead change in an organization and possess excellent interpersonal, communication and teaching skills</li></ul>EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

160 NeighborHealth Jobs