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SUMMARY:The Assistant Core Systems Manager plays a pivotal role in supporting the administration, integration, and optimization of the credit union’s core banking system—primarily Fiserv DNA. This position requires a strategic thinker with hands-on technical expertise, a collaborative mindset, and a passion for leveraging automation and AI to drive operational excellence. In addition to technical responsibilities, this role includes direct leadership of a team, providing guidance, mentorship, and performance oversight to ensure high-quality service delivery. The ideal candidate will be instrumental in ensuring system reliability, enhancing team performance, and aligning technology initiatives with business goals.ESSENTIAL DUTIES AND RESPONSIBILITIES:<ul><li>Oversee the daily administration, maintenance, and enhancement of the Fiserv DNA core banking system.</li><li>Lead team supporting system integrations, upgrades, and vendor coordination to ensure seamless operations.</li><li>Collaborate with cross-functional teams using Agile methodologies; participate in sprint planning, backlog grooming, and retrospectives.</li><li>Utilize Azure DevOps for project tracking, task management, and coordination.</li><li>Implement and manage automation workflows using OpCon SMA to streamline core system operations.</li><li>Monitor system performance and proactively address issues to maintain high availability and meet SLAs.</li><li>Use AI-driven tools and analytics to identify trends, improve processes, and scale operational excellence.</li><li>Track and report on team KPIs, system health metrics, and project milestones to leadership.</li><li>Participate in delevopment and implementation of disaster recovery and business continuity plans for the credit union's core banking system and integrated systems.</li><li>Supervise and mentor staff, fostering a culture of accountability and continuous improvement.</li><li>Maintain documentation for system configurations, processes, and troubleshooting procedures.</li></ul>KNOWLEDGE, SKILLS &amp; COMPETENCIES:&nbsp;<ul><li>Proven ability to manage system integrations and troubleshoot complex issues.</li><li>Familiarity with Agile frameworks (Scrum, Kanban); Agile certification is a plus.</li><li>Experience using Azure DevOps for task and release management.</li><li>Hands-on experience with OpCon SMA or similar automation platforms.</li><li>Excellent problem-solving, communication, and leadership skills.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li></ul>QUALIFICATIONS:<ul><li>Bachelor’s degree in Computer Science, Information Systems, or related field preferred.</li><li>Minimum 3 years of experience in core banking system administration, integrations, and support. At least 2 years experience directly with Fiserv DNA Core. </li><li>Leadership experience within a technical team preferred. </li><li>Experience with AI tools and performance analytics is a strong advantage.</li></ul>PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is frequently required to stand; sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include color vision to identify colored labels, cables, and indicator lights.Use of computer workstations at desk height.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.&nbsp;The noise level in the work environment is usually moderate. This job description is not designated to cover or contain a comprehensive listing of responsibilities, duties or activities that are required of the employee for this job.&nbsp; Responsibilities, duties and activities may change at any time with or without notice.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background. #LI-HybridWe encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience. JobFamilyTechnologyJobFunctionTechnologyPayTypeSalary

OnPoint Community Credit Union

Assistant Core Systems Manager

Position SummaryThe Digital Banking Strategy Specialist plays a key role in advancing the credit union’s digital transformation by driving the strategy, execution, and continuous improvement of digital channels and member experiences. This role bridges business strategy, member insights, and technology—ensuring that digital banking products and platforms deliver seamless, secure, and value-driven interactions that support the credit union’s mission and growth objectives.Key ResponsibilitiesStrategy &amp; Planning<ul><li>Support the development and execution of the credit union’s digital banking roadmap, aligning initiatives with corporate strategic goals and member needs.</li><li>Analyze market trends, member behaviors, and emerging technologies to identify opportunities for innovation, differentiation, and operational efficiency.</li><li>Develop comprehensive business cases for proposed digital initiatives, including cost-benefit analysis, ROI modeling, and alignment with strategic priorities.</li><li>Partner with cross-functional teams (Marketing, IT, Operations, Lending, Member Experience) to prioritize and deliver digital initiatives that enhance engagement and satisfaction.</li><li>Develop and maintain digital performance dashboards and KPIs to measure adoption, satisfaction, and ROI.</li></ul>Product &amp; Channel Optimization<ul><li>Serve as a subject matter expert for the credit union’s online banking, mobile app, and related digital platforms.</li><li>Participate in vendor selection, evaluation, and implementation for digital banking platforms and fintech partnerships.</li><li>Stay up to date on the latest enhancements to existing digital products and platforms, evaluating vendor release notes, updates, and new features to recommend adoption or deferral based on strategic fit and member impact.</li><li>Collaborate with vendors, fintech partners, and internal teams to enhance existing digital features and ensure alignment with strategic priorities.</li><li>Conduct competitive analyses and benchmarking to ensure digital offerings remain best-in-class among peer institutions.</li><li>Identify and document business requirements for new digital capabilities and assist with user acceptance testing (UAT) and member journey mapping.</li></ul>Member Experience &amp; Data Insights<ul><li>Use data analytics and member feedback to identify pain points and opportunities to improve the digital member experience.</li><li>Collaborate with internal stakeholders to ensure digital tools are intuitive, efficient, and aligned with member expectations.</li><li>Develop and implement member education and adoption campaigns for digital tools and services.</li></ul>Governance &amp; Compliance<ul><li>Support vendor management activities including vendor selection, contract review, performance tracking, SLAs, and regulatory compliance.</li><li>Collaborate with Risk, Compliance, and Information Security teams to ensure all digital initiatives meet regulatory and security standards.</li><li>Maintain awareness of digital banking regulations, consumer privacy laws, and cybersecurity best practices.</li></ul>Qualifications<ul><li>Education: Bachelor’s degree in business, finance, Information Systems, marketing, or related field; or similar depth of work experience preferred. MBA or related graduate degree preferred.</li></ul> <ul><li>Experience:<ul><li>4-6 years of experience in digital banking, fintech, or financial services strategy, preferably at a large credit union or regional/national bank.</li><li>Proven experience with digital channel management, business case development, vendor selection, and digital transformation initiatives.</li></ul></li></ul> <ul><li>Skills:<ul><li>Strong analytical, strategic thinking, and project management skills.</li><li>Ability to translate complex data into actionable insights and executive-level recommendations.</li><li>Proficiency with digital analytics tools, CRM systems, and digital banking platforms.</li><li>Excellent communication, collaboration, and stakeholder management skills.</li><li>Familiarity with Agile methodologies, product management, or CX frameworks (Design Thinking, Journey Mapping) is a plus.</li><li>Use of AI tools for personal efficiency and organization; conceptual understanding of AI as potential product feature.</li></ul></li></ul>Success Indicators<ul><li>Growth in digital adoption, engagement, and satisfaction metrics.</li><li>Improved efficiency and ROI of digital initiatives.</li><li>Well-supported, data-driven business cases that guide investment decisions.</li><li>Timely and strategic adoption (or deferral) of new digital features.</li><li>Successful vendor partnerships and technology implementations.</li><li>Enhanced member experience and alignment with organizational digital strategy. </li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.JobFamilyTechnologyPayTypeSalary

Digital Banking Strategy Specialist

Summary:&nbsp;The Bankruptcy Specialist performs procedures relating to bankrupt accounts including processing incoming petitions, discharge notices, proof of claims, reaffirmation agreements and non-dischargeable debt review. Manages accounts undergoing bankruptcy ensuring compliance with regulations and minimizing losses for the credit union.&nbsp;Effectively utilizes resources to consistently provide outstanding service to members, branches and other departments. Demonstrates a service philosophy of owning issues through completion and exceeding service level expectations in every interaction, to arrive at the best solutions for the membership.Acts as a liaison with members and outside agencies for questions or issues pertaining to bankrupt loans taking appropriate action with the approval of management. Documents contacts with members accurately and completely to provide continuity in conversations and protection for OnPoint. Essential Functions &amp; Responsibilities:<ul><li>&nbsp;Oversees bankruptcy accounts to ensure correct statuses in all systems, depending on case status. Includes, but not limited to, core systems, collection system and PACER.</li><li>Perform processes related to bankrupt accounts, including processing incoming petitions, 341 notices, discharges, proof of claims, motion for relief, non-dischargeable debt review and case closures/terminations.</li><li>Make recommendations to management for bankruptcy strategies and dispositions</li><li>Review trustee checks/payments, including return of overpayments to applicable trustee.</li><li>Complete daily record retention and maintenance of all efforts, including, but not limited to, uploading documents to core banking system, collection system, or PACER.</li><li>Remains current with bankruptcy laws, their interpretation and the applicable provisions, which best protect the interest of the credit union.</li><li>Makes decisions on bankruptcy accounts, meeting court specified deadlines and requires a general knowledge of federal bankruptcy court procedures</li><li>Decisions/statuses accounts when a bankruptcy notice is received, review bankrupt accounts and recommends to charge-off, file relief from stay, proof of claims, reaffirmation requests, etc.</li><li>Utilizes bankruptcy software to ensure timely filing and proper follow-up on proof of claims, objections to bankruptcy plans, and various motions including but not limited to; relief from stays, motion to dismiss or discharge, motion to avoid liens etc.</li><li>Review documents and affidavits for accuracy and respond within required timeframes.</li><li>Make sure all activities comply with federal and state regulations, as well as the institution's policies and procedures.</li><li>Provide assistance to members, attorneys, and trustees regarding bankruptcy accounts </li><li>Review monthly invoices, submissions, and timely payments including updating servicing and collection systems.</li><li>Provide timely responses to inquiries, both verbal and written and according to investor, regulatory, state, and federal guidelines.</li><li>Coordinate with other internal and external business partners, such as legal, to manage bankruptcies.</li><li>Keep management informed of pertinent information.</li><li>Demonstrate a strong work ethic and commitment to doing the right thing including members, company, and team. Maintains the quality and integrity of the services provided by the department.</li><li>Other duties as assigned. </li></ul>Knowledge, Skills and Abilities:<ul><li>Provide professional, high-quality service to members.</li><li>Provide a professional example, accuracy, and consistency in work performance.</li><li>Knowledge of Bankruptcy Law: Understanding of bankruptcy laws, procedures, and regulations is essential. </li><li>Attention to Detail: Keen eye for detail to ensure accuracy in documentation and filings. </li><li>Analytical Skills: Ability to analyze information, identify problems, and develop solutions. </li><li>Compliance with Quality Assurance, State and Federal regulations, company policies and procedures.</li><li>Works effectively in a team environment</li><li>Embraces change without resistance and adapt quickly.</li><li>Maintain a high level of integrity and respect and strong work ethic.</li><li>Participates and is an active team member by assisting others, demonstrating flexibility, and participating in team meetings.</li><li>Communicate openly and freely in a courteous manner. </li></ul>Qualifications:<ul><li>High School Diploma or equivalent required. </li><li>Minimum of 3-4year of successful work experience in a financial institution. </li><li>Minimum of 3 years in collections experience</li><li>2+ years of bankruptcy experience preferred. </li><li>Knowledge of FDCPA guidelines strongly desired. </li><li>Strong verbal and written communication skills </li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.&nbsp;JobFamilyCollectionsJobFunctionCollectionsPayTypeHourly

Bankruptcy Specialist - Collections

We’re in the financial services industry, but we’re not a bank. We’re in the “people” business. Inspired by the credit union philosophy of “people helping people,” we’ve developed a strong and growing tradition of investing in our employees, our members, and our&nbsp;community.OnPoint is the largest community owned credit union in Oregon – and we’re growing! Our growth provides great opportunities for you to reach your personal and professional goals. We value enthusiasm, commitment to outstanding performance, and providing opportunities to truly make a difference. If you are looking to join a team of dedicated, collaborative, and passionate individuals, OnPoint is looking for our next Manager, Digital Banking Operations. &nbsp;We invite you to explore and grow your career with us!JOB SUMMARY:The Manger, Digital Banking Operations will be responsible for leading the creation, development, and implementation of auditable and repeatable processes for our digital banking operations. This role involves performing User Acceptance Testing (UAT), analyzing data, and working cross-functionally to improve the overall digital experience for our members. The ideal candidate will have a strong understanding of digital banking platforms, operations, and data analytics, with the ability to define and deliver technical requirements.ESSENTIAL FUNCTIONS:Key Responsibilities:<ul><li>Join the team of On-call resources for technical and operational issues impacting digital banking. Some shifts outside of standard working hours in support of software deployments or special projects.</li><li>Lead technical and operational incident resolution for digital products.</li></ul>Process Creation &amp; Optimization:<ul><li>Lead the development and documentation of auditable, repeatable, and scalable processes to streamline digital banking operations.</li><li>Work closely with internal teams, including IT, project management, and business partners, to ensure efficient workflow management and continuous process improvement.</li><ul><li>Identify opportunities for automation, efficiency gains, and risk reduction through process redesigns.</li></ul><li>User Acceptance Testing (UAT):</li><ul><li>Plan, execute, and manage UAT for digital banking products, services, and system updates to ensure they meet the business and functional requirements.</li><li>Develop test cases and scripts, coordinate testing efforts, and report on test results.</li><li>Work with internal stakeholders to ensure that issues are identified, tracked, and resolved during the UAT phase.</li></ul></ul>Data: Reporting &amp; Analysis:<ul><li>Lead authority on digital banking data within the credit union's data warehouse, ensuring accuracy, consistency, and integrity of data across digital banking platforms.</li><li>Design, develop, and maintain Power BI dashboards and/or other reports to provide actionable insights on key performance indicators (KPIs), member behavior, transaction trends, and system performance.</li><li>Partner with stakeholders to identify new data sources and reporting requirements, ensuring alignment with business goals and operational efficiency.</li><li>Continuously monitor and optimize data reporting processes, ensuring timely and accurate delivery of insights to key decision-makers.</li><li>Provide actionable insights and recommendations to management and cross-functional teams based on data analysis.</li></ul><ul><li>Collaboration &amp; Cross-Functional Communication:</li><ul><li>Partner with business, technology, and operations teams to ensure digital banking initiatives are implemented successfully and efficiently.</li><li>Support the resolution of technical issues, ensuring proper troubleshooting and effective communication with relevant stakeholders.</li></ul><li>Continuous Improvement &amp; Best Practices:</li><ul><li>Stay current with emerging digital banking trends, technologies, and best practices, and apply this knowledge to improve internal processes.</li><li>Ensure compliance with industry regulations, security standards, and credit union policies.</li></ul></ul>KNOWLEDGE, SKILLS &amp; COMPETENCIES:Analytical &amp; Problem-Solving Skills:<ul><li>Excellent analytical, problem-solving, and troubleshooting skills.</li><li>Ability to interpret complex data, identify trends, and derive actionable insights.</li><li>Attention to detail with a focus on delivering accurate and high-quality results.</li></ul>Soft Skills:<ul><li>Strong communication and interpersonal skills, with the ability to collaborate with cross-functional teams and present findings to senior leadership.</li><li>Ability to manage multiple priorities and deadlines in a fast-paced environment.</li><li>Self-motivated, proactive, and able to work both independently and as part of a team.</li></ul>Technical Skills:<ul><li>Strong proficiency with digital banking platforms, systems, and technologies.</li><li>Knowledge of technical networks and infrastructure (e.g., cloud services, network topology, system integrations) to ensure seamless digital banking operations and support infrastructure improvements.</li><li>Experience in data reporting and analysis, including the use of SQL, Excel, or data visualization tools (e.g., Power BI, Tableau).</li><li>Demonstrated use of AI technologies to improve personal and program efficiency, including automation of routine tasks, predictive analytics, and data-driven decision-making.</li><li>Familiarity with automation tools and workflows.</li></ul>MINIMUM EDUCATION &amp; EXPERIENCE:<ul><li>Bachelor’s degree in technology, or an equivalent combination of education and relevant experience</li><li>8 years of experience in technical operations, business analysis, or a related role including 3 years supervisory or lead experience</li><li>2-3 years in financial services or fintech industry</li></ul>PREFERRED EDUCATION &amp; EXPERIENCE<ul><li>Bachelor’s degree in technology</li></ul><ul><li>Previous experience working with credit unions or other financial institutions </li></ul>OTHER QUALIFICATIONS:<ul><li>Experience in process documentation, process reengineering, and UAT management.</li></ul><ul><li>Awareness of banking and industry standards.</li><li>Familiarity with Agile methodologies and project management tools (e.g., Jira, Confluence).</li></ul>WORKING CONDITIONS:<ul><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li><li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</li><li>While performing the duties of this job, the employee is frequently required to stand; sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include color vision to identify colored labels, cables, and indicator lights.</li><li>Use of computer workstations at desk height.</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience. JobFamilyTechnologyJobFunctionTechnologyPayTypeSalary

Digital Banking Operations Manager

OverviewThe Proactive Partner. You’re a star when it comes to creating new relationships and expanding existing connections. As an expert in home finance, you enjoy being the trusted advisor and guide, while helping members find the loans that best fit their financial future. Our team at OnPoint Community Credit Union has been dedicated to making our members’ financial dreams a reality for over 80 years. Working together, we can further strengthen the mission we have for our community. We’re also devoted to being a fabulous place to work. We value your expertise as Mortgage Loan Officer and invite you to explore and grow your career with OnPoint.Responsibilities&nbsp;<ul><li>Identifies, develops and maintains a quality pipeline of member relationships that serves as a recurring source of referrals for new mortgage lending opportunities.</li><li>Attracts new mortgage loan originations by developing relationships within the community, specifically within the real estate community; making sales calls to prospective business partners.</li><li>Conducts interviews with prospective borrowers in order to analyze financial and credit reports, tax returns, verifications, etc. and determine member financing objectives, advise members of product/pricing policies and guidelines and gather any additional required information.</li><li>Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements.</li><li>Demonstrates a commitment to professional ethics, complying with all federal and state compliance policies and adhering to all requirements.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Thorough understanding of conventional and government lending practices, policies and guidelines from origination through closing.</li><li>Must be detail-oriented.</li><li>Ability to be self-directed, efficient, and meet deadlines.</li><li>Ability to manage a heavy pipeline of 40 plus loans.</li><li>Highly organized with the ability to prioritize multiple competing tasks and verbal and written communication skills.</li><li>Demonstrated math and accounting skills.</li></ul>Qualifications<ul><li>High School diploma or GED required.</li><li>Minimum of 3 years Conventional and FHA-insured real estate lending experience, with knowledge of processing underwriting and/or closing procedures.</li><li>Ability to successfully register with the National Mortgage Licensing System (NMLS).</li></ul>Compensation for this role is primarily commission-based.At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background. We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.&nbsp;JobFamilyOnPoint MortgageJobFunctionOnPoint MortgagePayTypeHourly

Mortgage Loan Officer - Outside Sales Central Oregon 

OverviewThe Proactive Partner. You’re a star when it comes to creating new relationships and expanding existing connections. As an expert in home finance, you enjoy being the trusted advisor and guide, while helping members find the loans that best fit their financial future. Our team at OnPoint Community Credit Union has been dedicated to making our members’ financial dreams a reality for over 80 years. Working together, we can further strengthen the mission we have for our community. We’re also devoted to being a fabulous place to work. We value your expertise as Mortgage Loan Officer and invite you to explore and grow your career with OnPoint.Responsibilities&nbsp;<ul><li>Identifies, develops and maintains a quality pipeline of member relationships that serves as a recurring source of referrals for new mortgage lending opportunities.</li><li>Attracts new mortgage loan originations by developing relationships within the community, specifically within the real estate community; making sales calls to prospective business partners.</li><li>Conducts interviews with prospective borrowers in order to analyze financial and credit reports, tax returns, verifications, etc. and determine member financing objectives, advise members of product/pricing policies and guidelines and gather any additional required information.</li><li>Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements.</li><li>Demonstrates a commitment to professional ethics, complying with all federal and state compliance policies and adhering to all requirements.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Thorough understanding of conventional and government lending practices, policies and guidelines from origination through closing.</li><li>Must be detail-oriented.Ability to be self-directed, efficient, and meet deadlines.</li><li>Ability to manage a heavy pipeline of 40 plus loans.</li><li>Highly organized with the ability to prioritize multiple competing tasks and verbal and written communication skills.</li><li>Demonstrated math and accounting skills.</li></ul>Qualifications<ul><li>High School diploma or GED required.</li><li>Minimum of 3 years Conventional and FHA-insured real estate lending experience, with knowledge of processing underwriting and/or closing procedures.</li></ul>Compensation for this role is primarily commission-based.At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.JobFamilyOnPoint MortgageJobFunctionOnPoint MortgagePayTypeHourly

Mortgage Loan Officer - Outside Sales SW Washington

JOB SUMMARY The Digital Channels Analystsupports internal customer and OnPoint’s members by troubleshooting complex issues, and recommends configurations and maintains software platforms within production environments.&nbsp; The Digital Channels Analyst will also engage in the design of digital channel solutions, related workflows, process improvement, customer service and more.&nbsp; As a member of the Digital Banking Team, the Analyst will enhance the value of digital solutions by repairing, maintaining, and improving the efficiency of custom software component installations and configurations within a 24/7 production environment.RESPONSIBILITIES:<ul><li>Regularly troubleshoot complex online and mobile banking application, integration and environment issues.</li><li>Troubleshoot/resolve complex problems experienced by members related to online and mobile banking functionality including; Mobile banking/App stores. Credentials/login/Secure access Codes. Transfers.&nbsp; Personal Finance Manager - PFM (internal and 3rd party).&nbsp; Payments.&nbsp;Enrollment.&nbsp; Alerts.&nbsp; Messaging.&nbsp;Account history.&nbsp; Third party SSOs and services.</li><li>Thoroughly document and track case histories, issues, and actionable steps taken utilizing a case tracking system. Regularly update internal customers and members, via phone, email or ticket management system, of ongoing troubleshooting and resolution efforts, as dictated by published policy and procedure guidelines.</li><li>Provide great internal customer and member support through direct internal customer and member contact, including by phone, email, and case documentation.</li><li>Manage an individual open case queue, while monitoring the team escalation queue and regularly receive escalated cases from management, and prioritize accordingly.</li><li>Document and report product/application defects to vendors and escalate unresolved problems to the appropriate resources in accordance with published guidelines.</li><li>Establish relationships with internal and external partner teams that impact technical support (e.g. Member Services, Retail Services, etc., Q2, Fiserv, etc.)</li><li>Follow internal change control process to implement any required product modifications.</li><li>Participate in different shifts and rotating 24x7 “on call” support coverage for escalated issues.</li><li>Provide technical support training and guidance to internal customers and members.</li><li>Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.</li><li>Recommend software and infrastructure changes as necessary including, but not limited to, software configurations, server configurations, product thresholds, workflows/processes, reviewing application logs and recommending necessary modifications of database tables and tuning of peripheral applications to resolve the internal customers’ and/or members’ problem in a production environment, requiring extreme care and attention to detail.</li></ul>EXPERIENCE AND KNOWLEDGE:<ul><li>At least five years of related experience required.</li><li>Must have a solid understanding of the Q2 application and be a Subject Matter Expert (SME) in most areas of the application while possessing deep, specialized knowledge about those components.</li><li>Previous experience in applicable skills such as T-SQL, Python, to include having experience supporting software in a hosted solutions environment.</li><li>Enterprise/mid-sized software customer facing support or delivery experience required.</li><li>Must have solid troubleshooting skills and resolve most issues with minimal to moderate effort.</li><li>Excellent documentation, analytical, and problem-solving skills and organizational skills.</li><li>A focus on internal customer and member satisfaction, demonstrating initiative, self-motivation, and a keen attention to detail.</li><li>Must have the ability to work on multiple assignments, prioritize, and resolve issues in a timely manner within a high-pressure environment.</li><li>Knowledge of banking practices is helpful.&nbsp;</li><li>Previous experience using AI tools for job efficiency</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience. JobFamilyTechnologyJobFunctionTechnologyPayTypeSalary

Digital Channels Analyst

OverviewThe Proactive Partner. You’re a star when it comes to creating new relationships and expanding existing connections. As an expert in home finance, you enjoy being the trusted advisor and guide, while helping members find the loans that best fit their financial future. Our team at OnPoint Community Credit Union has been dedicated to making our members’ financial dreams a reality for over 80 years. Working together, we can further strengthen the mission we have for our community. We’re also devoted to being a fabulous place to work. We value your expertise as Mortgage Loan Officer and invite you to explore and grow your career with OnPoint.Responsibilities&nbsp;<ul><li>Identifies, develops and maintains a quality pipeline of member relationships that serves as a recurring source of referrals for new mortgage lending opportunities.</li><li>Attracts new mortgage loan originations by developing relationships within the community, specifically within the real estate community; making sales calls to prospective business partners.</li><li>Conducts interviews with prospective borrowers in order to analyze financial and credit reports, tax returns, verifications, etc. and determine member financing objectives, advise members of product/pricing policies and guidelines and gather any additional required information.</li><li>Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements.</li><li>Demonstrates a commitment to professional ethics, complying with all federal and state compliance policies and adhering to all requirements.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Thorough understanding of conventional and government lending practices, policies and guidelines from origination through closing.</li><li>Must be detail-oriented. </li><li>Ability to be self-directed, efficient, and meet deadlines.</li><li>Ability to manage a heavy pipeline of 40 plus loans.</li><li>Highly organized with the ability to prioritize multiple competing tasks and verbal and written communication skills.</li><li>Demonstrated math and accounting skills.</li></ul>Qualifications<ul><li>High School diploma or GED required.</li><li>Minimum of 3 years Conventional and FHA-insured real estate lending experience, with knowledge of processing underwriting and/or closing procedures.</li><li>Ability to successfully register with the National Mortgage Licensing System (NMLS).</li></ul>Compensation for this role is primarily commission-based.At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background. We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.&nbsp;JobFamilyOnPoint MortgageJobFunctionOnPoint MortgagePayTypeHourly

Mortgage Loan Officer - Outside Sales

Overview The role of Collections Specialist focuses on the areas of consumer loans, PLOCs and credit cards (early and late stage collections). The Collections Specialist supports the Collections team through unparalleled service to members and to teammates. Assists in the ongoing support of workflow within the department and acts as a point of contact within a specific area of Collections for Consumer Loans, PLOCs or Credit Cards. Effectively utilizes resources to consistently provide outstanding service to members, branches and other departments. Demonstrates a service philosophy of owning issues through completion and exceeding service level expectations in every interaction, to arrive at the best solutions for the membership.&nbsp;Responsibilities<ul><li>Must be a self-starter and strongly motivated to develop thorough cross-training in multiple areas of&nbsp;Collections.</li><li>Works effectively in a team environment.</li><li>Acts as a liaison with members and outside agencies for questions or issues pertaining to past-due&nbsp;loans or negative balance accounts, and takes appropriate action with the approval of management.</li><li>Documents contacts with members accurately and completely to provide continuity in conversations&nbsp;and protection for OnPoint.</li><li>Accomplishes assignments and projects with general supervision and within tight deadlines.</li></ul>Essential Functions <ul><li>Analyze and apply sound collection techniques to reduce delinquencies and negative account&nbsp;balances.</li><li>Maintain accurate records of collection efforts by documenting actions in the collection systems.</li><li>Takes appropriate action as primary point of contact with members and outside agencies.</li><li>Exercises good judgment, initiative and tact during communication with members, outside agencies&nbsp;and other internal employees.</li></ul>Knowledge, Skills and Abilities<ul><li>Provide professional, high-quality service to members.</li><li>Knowledge of laws and regulations within the collections field</li><li>Knowledge of fiduciary and membership needed in order to audit documentation for accuracy.</li><li>Contribute to a sense of teamwork and purpose within the department.</li><li>Initiate operational efficiencies.</li><li>Compliance with all security and confidentiality policies and procedures.</li><li>Manages time and resources to ensure all work is completed accurately and on schedule.</li><li>Effective verbal and written communication skills, ability to document procedures.</li><li>Independently identify, analyze, and resolve member issues.</li><li>Understanding of credit union operations, procedures and applicable regulations.</li><li>Highly organized and ability to effectively multi-task.</li></ul>Qualifications<ul><li>High School Diploma or equivalent required.</li><li>Minimum of one year of successful work experience in a financial institution.</li><li>Knowledge of FDCPA guidelines strongly desired.</li><li>Strong verbal and written communication skills.</li><li>Prior collections experience preferred.</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.&nbsp;JobFamilyCollectionsJobFunctionCollectionsPayTypeHourly

Collections Specialist I/II

SUMMARY: Leads the development, implementation, and overall management of the Credit Union’s comprehensive business continuity strategy and crisis management program.&nbsp; This position is responsible for ensuring the strategy and program includes plans and toolsets to support response, develop resiliency, and enable recovery from events disrupting Credit Union operations.&nbsp; ESSENTIAL DUTIES AND RESPONSIBILITIES:Business Continuity<ul><li>Develop, maintain, execute and continuously improve processes and procedures pertaining to OnPoint’s Business Continuity (BC) program in alignment with regulatory frameworks (e.g. FFIEC, NIST, etc.).</li><li>Develop and maintain resilience dashboards with AI-generated analytics and KPIs to track recovery readiness; Report program effectiveness and areas for improvement.</li><li>Conduct and maintain OnPoint's Business Impact Analysis (inventory of functions for all business units and the classification, ranking and dependencies for each). </li><li>Using data-informed models, analyze impact on and risk to essential business functions or systems to identify acceptable recovery time periods and resource requirements.</li><li>Serve as 'Subject Matter Expert' to business units to prepare comprehensive recovery plans and procedures for critical business functions.</li><li>Create and administer BCM related training, testing, and awareness presentations and materials.</li><li>Partner with Information Technology (IT) and Information Security (IS) to ensure IT Disaster Recovery (ITDR) and Incident Response plans align with business priorities and satisfy regulatory requirements.</li><li>Assist with the development and monitoring of all phases of IT/IS management procedures, continuity scenarios, and contingency plans for systems and networks to maintain operations during downtime and/or major events. </li><li>Serve as the relationship owner for third-party vendors related to the BC program and content manager of related software.</li><li>Leverage AI-drive tools to enhance the BC program through work process efficiencies, automations, and assessments; Partner with IT, IS and other teams to integrate AI capabilities into BC tools and processes.</li><li>Support the evaluation of current and prospective external vendors in order to confirm they have appropriate plans to recover from unexpected events, including Service Level Agreement guidelines.&nbsp;</li></ul>Crisis Management<ul><li>Coordinate closely with incident/crisis partners to develop and maintain appropriate Incident Management, Crisis Management, and other relevant plans (Weather, Earthquake, Pandemic, etc.).</li><li>Provide coordination, training, and exercise activities to support maintaining incident response capability.</li><li>Support the management of real events (incidents, crises etc.) 24x7 by facilitating the activation of incident management and crisis management plans in coordination with appropriate Incident and Crisis Management Teams.</li><li>Work closely with OnPoint Leadership to engage them in the principles of incident and crisis management, maintaining awareness and ensuring a coordinated ability to respond.</li></ul>QUALIFICATIONS (Education, Experience, Knowledge, Skills &amp; Ability):<ul><li>Must have at least 6 years of crisis management, business continuity, contingency of operations, and/or disaster recovery experience, preferably in the financial services industry.</li><li>Education: Certification in Business Continuity, Emergency Management or similar with an accredited institution (DRI, BCI etc.); Bachelor’s degree preferred</li><li>Experience using business continuity software (ex: NContinuity, RiskConnect, Preparis, etc) preferred</li><li>Exceptional understanding of business continuity, crisis management, and incident response principles</li><li>Strong decision-making ability during both crisis and non-crisis situations</li><li>Excellent communication, writing, and presentation skills</li><li>Effective collaborative and interpersonal skills</li><li>Ability to work independently with minimal supervision</li><li>Ability to process rapid problem resolution, especially around a crisis or serious BC, health &amp; safety, loss prevention or physical security incident</li><li>Ability to quickly develop a clear understanding of the company’s key functional processes and resources</li><li>Ability to multi-task, workload, and meet deadlines</li><li>Analytical and creative problem-solving skills</li><li>Ability to be on-call to ensure a timely response to any event</li><li>Ability to travel within region of Credit Union operations if neccessary</li><li>Proficiency in MS Office products (Word, Excel, Powerpoint, Teams, Copilot, PowerBI)</li><li>Must also demonstrate conduct consistently with our Corporate Values</li></ul>PHYSICAL DEMANDS&nbsp;- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is frequently required to stand; sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include color vision to identify colored labels, cables, and indicator lights.At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.&nbsp;JobFamilyTechnologyJobFunctionTechnologyPayTypeSalary

26 OnPoint Community Credit Union Jobs