field_job_employment_type

job_industry

field_job_occupational_field_parents_all

job_organization_name

OverviewThis role supports the regulatory and operational risk management activities of the Credit Union’s Collections department by providing risk guidance (financial, vendor management, and regulatory compliance, etc.) related to the business unit’s activities. This role reports to the Collections Manager; and supports risk management through developing procedures with effective controls, monitoring and analysis of results, reporting important risk and control issues, and coordination with the Credit Union’s risk functions. This role also assists in the development of effective action plans and remediation strategies for identified risk related issues, participates in strategic enterprise-wide projects to drive proactive risk identification and mitigation, and supports the Credit Union’s overall enterprise-risk-management strategy.Responsibilities&nbsp;<ul><li>Demonstrate expertise in regulatory and operational risk area(s) of Collections, by developing procedures and effective controls to manage the department’s compliance and other risk.</li><li>Work with Collections department management to develop 1LOD quality control processes.</li><li>Monitor 1LOD risk management activities performed within Collections and use results to elevate self-identified issues into Issues Management.</li><li>Assist Collections in completing second-line required processes, such as third party risk management, complaint response and analysis, business continuity planning, risk assessments and issue management.</li><li>Collaborate with other departments across the Credit Union, including Compliance, Legal, and Enterprise Risk Management, including identification and review of changing regulatory and operational risk requirements.</li><li>Develop risk and control assessments that accurately reflect the level of regulatory, operational and other identified risk. Take a leadership role in developing RCSAs where needed for Collections department processes, products and functions to determine and reflect the residual level of risk.</li><li>Promote a culture of identifying, documenting, and reporting weaknesses in processes or controls, perform root cause analysis and work with business unit management to develop and execute remediation strategies.</li><li>Serve as the second point of escalation for complaints received related to Collections department activities.</li><li>Engage in change management initiatives through appropriate level of research, analysis, and development of corporate and business level communications describing impact and necessary action by management.</li></ul><ul><li>Act as a change agent for the promotion of a risk management culture.</li></ul>Knowledge, Skills and Abilities<ul><li>Knowledge of the systems and functions surrounding Collections activities.</li><li>Understanding of applicable regulations for Collections, such as FDCPA requirements.&nbsp;</li><li>Willingness to engage with Collections subject matter experts to learn vital functions, as well as critical internal partnerships and external vendor relations to further understanding of Collections landscape.</li><li>Maintain working knowledge of credit union policies and procedures regarding laws and regulations applicable to the business unit.</li><li>Proven problem solver with ability to provide in-depth analysis of complex problems, manage risk and make independent decisions</li><li>Ability to navigate across all organization levels with excellent project management skills.</li><li>Proven ability to influence organizational processes as well as measure effectiveness and impact.</li><li>Broad knowledge of banking/financial services principles and applicable regulatory controls.</li><li>Ability to effectively facilitate and/or participate in process improvement projects, as projects dictate.</li></ul>Qualifications<ul><li>Relevant professional banking certifications such as Certified Regulatory Compliance Manager (CRCM), Credit Union Compliance Expert (CUCE) or NAFCU Certified Compliance Officer (NCCO), Certified Enterprise Risk Professional (CERP), or Certified Internal Auditor (CIA) designation preferred. Alternatively, demonstrate ability to obtain credentialing within 12 months of taking the role (credit union will cover reasonable costs associated with preparation and testing).</li></ul><ul><li>Demonstrated ability to independently manage multiple and complex work efforts, which involve directing other key stakeholders across the credit union.</li><li>Understanding of financial institution general control structure, as well as, knowledge of operations of applicable business unit, to assess risk, provide effective challenge, and make appropriate recommendations.</li><li>8-10 years of banking/financial services retail-focused operational experience with high level of engagement with ERM and regulatory processes and tools or 3-5 years of experience in a financial institution compliance, ERM or audit program conducting risk assessments, performing remediation or executing process improvement functions</li></ul>JobFamilyCollectionsJobFunctionCollectionsPayTypeSalary

OnPoint Community Credit Union

Enterprise Risk Officer- Collections

OverviewAt OnPoint, it’s more than just having a job, it’s about starting and growing your career. We’re dedicated to supporting you through your journey from the minute you first walk in the door. With our help, you will be an expert in the products and services that we offer and you'll be able to provide members with sound and practical financial advice. We’re looking for outgoing, friendly and helpful people. Can you provide exceptional member service? Are you a dependable team player? Can you work efficiently and are you good at multitasking? Your career in the financial services industry can start right here, right now!Responsibilities<ul><li>Proactively supports the branch team with exceptional member service to include eye contact, active lobby management, checking in with waiting members, interest and willing to help, greeting members warmly and thanking them by name, energy in body language and tone, using friendly comments and insuring members current and future needs are fulfilled.</li><li>Opens new consumer and business accounts, Fiduciary, IRA’s, CD’s, checking and loans.&nbsp; Focus on retention of current loan and deposit business and developing new consumer and business relationships.&nbsp;</li><li>Listening, identifying, processing and recommending solutions.&nbsp; Takes initiative to utilize all available resources to ensure members are assisted completely.</li><li>Performs both account and loan maintenance, assists with submitting necessary documentation to support transactions.</li><li>Conduct outbound calling to members in order to further develop and/or retain lending and deposit relationships.</li><li>Acts as liaison between members and off-site employee’s and departments to resolve issues, assist with courtesy signings, and completion of required forms and documents.</li><li>Listens for clues and identifies cross-sell opportunities and refers to appropriate staff members as appropriate.</li><li>Maintains cash drawer and balances within guidelines established by Credit Union.</li><li>Performs any additional duties as required by the Branch Management Team for the overall operations of the branch.</li></ul>&nbsp;Knowledge, Skills &amp; Abilities<ul><li>Demonstrated knowledge and experience with financial and lending operating systems.</li><li>Ability to give exceptional member service and have strong interpersonal communication skills.</li><li>Work effectively as part of a team and individually to consistently meet and exceed set goals determined by the Credit Union.</li><li>Ability to coordinate and complete a variety of assignments simultaneously and prioritize work.</li><li>Ability to be self-directed and work under limited direct supervision.</li></ul>Job Qualifications<ul><li>High school diploma or GED required.&nbsp;</li><li>A minimum of 1-2 years previous financial institution experience.</li><li> Retail sales or customer service position involving cash experience preferred.</li><li>Bilingual skills are a plus.</li><li>Ability to successfully register with the National Mortgage Licensing System (NMLS).</li></ul>Additional Information:Hours of Operation: Monday - Thursday 9 AM - 5:30 PM, Fridays 9 AM - 6 PM, Saturdays 9 AM - 1 PMStarting Pay: $25.00 per hour!At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience. JobFamilyRetail DeliveryJobFunctionRetail DeliveryPayTypeHourly

Member Service Representative/Relationship Officer - Wilsonville

SUMMARY: &nbsp;Secures information and data assets across the enterprise in accordance with defined organizational security requirements. Maintains and improves existing security architecture while providing strategic leadership to improve system protection and coverage. Leads the Information Security Architecture Team in developing and refining security standards and procedures. Collaborates within INFOSEC and to external lines of business to optimize the Information Security Program and security services.ESSENTIAL DUTIES AND RESPONSIBILITIES:<ul><li><ul><li>Collaborates with senior management to align security strategies with business requirements.</li><li>Maintains regular communication with senior management to report on security needs, priorities, recommendations, risks and opportunities. </li><li>Responsible for architectural oversight of all information security systems; contributes to the Information Security Program as well as resulting initiatives and roadmaps. </li><li>Delivers strategic direction as well as technical expertise in information security management, infrastructure architecture and regulatory requirements. </li><li>Leads the assessment of information security risks for vendors, platforms, applications and services for existing and new systems as part of the project initiation process. </li><li>Assumes overall responsibility for establishing and updating internal security requirements, standards, policies and processes; maintains documentation on information security operations and process descriptions. </li><li>Collaborates with business units, IT partners, Enterprise Risk Management and Compliance team members to support, remediate and plan for audit and certification requirements from various regulatory agencies. </li><li>Provides leadership and guidance to the Information Security Architecture Team.</li></ul></li></ul>QUALIFICATIONS (Education, Experience, Knowledge, Skills &amp; Ability):<ul><li><ul><li>Bachelor’s or Master’s Degree in computer science, information systems or other related fields with 10 years of in-depth information security experience in infrastructure/network, on-premise applications, cloud-based services and multiplatform environments; or equivalent work and training experience.</li><li>Financial services industry experience preferred.</li><li>3+ years of expertise in architecture and design of security standards and procedures development, security education, vulnerability assessments, risk analysis and compliance testing.</li><li>Recognized Information Security Certification(s) are required, such as TOGAF, CISSP, CISM, CISA, CRISC, CCSK, CCSP, ITIL, AWS, AZURE, others.</li><li>Knowledge of Compliance and Regulations (ISO, NIST, FFIEC, FDIC and PCI-DSS).</li><li>Must also demonstrate conduct consistently with our Corporate Values.</li></ul></li></ul>PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is frequently required to stand; sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include color vision to identify colored labels, cables, and indicator lights.Use of computer workstations at desk height and use of server consoles while standing. Installation, removal or termination of cabling, in communications closets and office settings. Occasional use of ladder to reach cables or hardware in ceilings or near top of computer hardware racks. Installation or removal of computer hardware into server racks.WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.The noise level in the work environment is usually moderate.This job description is not designated to cover or contain a comprehensive listing of responsibilities, duties or activities that are required of the employee for this job.&nbsp; Responsibilities, duties and activities may change at any time with or without notice.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.#LI-HybridJobFamilyTechnologyJobFunctionTechnologyPayTypeSalary

Information Security Architect, Sr.

OverviewThe Collateral Underwriter executes higher risk and more complex Home Equity underwriting decisions, exercising a high level of designated authority within the Credit Union. This role is primarily responsible for reviewing, analyzing, underwriting, and decisioning multiple Home Equity loans in accordance with OnPoint’s lending policies, underwriting guidelines, and procedures. Works with representatives from all delivery channels to meet the borrowing needs of the membership and promote the financial well-being of the membership while ensuring the safety and soundness of OnPoint. Responsibilities<ul><li>May participate in projects associated with the implementation of processes and procedures. &nbsp;</li><li>Serves as an expert resource of the Home Equity product for lenders within the Credit Union. </li><li>Provide prompt attention to turnaround times on all Home Equity loan applications. Discuss loan denials, counteroffers and credit underwriting as it pertains to each loan evaluation with lenders. </li><li>Assesses the importance, urgency and risk associated with each situation to make decisions and develop viable solutions in support of meeting the member’s needs and the Credit Union’s objectives. Assesses product/loan alternatives in reaching or making loan decisions.</li><li>Reviews income verification / tax analysis or paystubs to ensure income supports loan decision / recommendation.</li><li>Orders, reviews and analyzes documents and reports for accuracy and to secure collateral for Home Equity product.</li><li>Evaluates the acceptability of collateral for Home Equity products; conforming to NCUA regulations and Credit Union guidelines. </li><li>Prepares collateral documents for closing/funding of Home Equity products. Prepares closing documents with accuracy. </li><li>Reviews and audits collateral documents ensuring proper execution and OnPoint’s security interest is properly recorded.</li><li>Conducts outreach third parties in order to discuss and assist with resolving lien encumbrances and issues which may impede properly secured proposed collateral. </li><li>Processes loan subordinations within established authority and guidelines. </li><li>Assesses the importance, urgency and risk associated with each situation to make decisions and develop viable solutions in support of meeting the member’s needs and the Credit Union’s objectives. Assesses alternatives in collateral related decisions.</li><li>Ability to recognize opportunities for area of work or need for changes. Ability to adapt to changes. </li></ul>Knowledge, Skills &amp; Competencies<ul><li>Maintains thorough knowledge of OnPoints Consumer &amp; Home Equity lending policies, guidelines, practices.</li><li>Maintains working knowledge of: Loan Operating System, Title Reports (vesting, legal descriptions, liens/judgements), Flood Reports, Collateral Valuation Sources, Subordinations, Trusts and Escrow Services. </li><li>Ability to conduct a thorough review and evaluate the risk of the valuation and condition of proposed collateral.</li><li>Ability to conduct a thorough review of Residential Real Estate Title documents, such as: Title Reports, Lien and Encumbrances Reports.</li><li>Maintains working knowledge of state and federal rules and regulations in area of responsibility to include: Truth in Lending, Reg. B, CIP, FCRA, OFAC, BSA, and Military Lending Act)</li><li>Ability to read and analyze Credit Reports. </li><li>Ability to effectively collaborate. Effective and comfortable engaging others, building rapport and handling differences. Skilled at diplomatically and constructively responding to challenging situations; maintaining composure and displaying patience. </li><li>Ability to use language effectively to gather information and facilitate the exchange of thoughts and ideas. Expresses self clearly and logically. Presents self genuinely and with assurance. </li><li>Highly proficient in identifying, analyzing, and solving complex situations or problems. </li><li>Exceptional research skills, ability to examine data to understand issues, draw conclusions and solve problems. Ability to distinguish information that is pertinent and not pertinent to situations; correlate information from varied sources.</li><li>Capacity to comprehend, retain and apply new skills and sizable volumes of information. </li><li>Ability to add, subtract, multiply, divide, and compute rate and percentages. Skilled at using ten-key and data entry’. Knowledge of basic computer skills and ability to learn and use software tools. </li><li>Values learning for self and of others – fosters a climate for learning and development.</li><li>Ability to recognize opportunities for area of work or need for changes.</li><li>Ability to maintain confidentiality </li><li>Exceptional time management skills with strong ability to coordinate and prioritize workload in high volume area. </li><li>Ability to work independently. </li></ul>Qualifications<ul><li>4 year College degree preferred.</li><li>3 years of lending experience required, with 2 years of consumer lending experience preferred. </li><li>Experience analyzing basic and complex tax returns.</li><li>Experience in analyzing RE Title Report, RE Appraisals/valuations preferred. </li><li>Available to periodically work in the early evening hours and Saturdays. </li><li>Proficient in working with DNA and MeridianLink operating systems preferred.</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.&nbsp;JobFamilyColl/Cr Admin UnderwritingJobFunctionColl/Cr Admin UnderwritingPayTypeHourly

Collateral Underwriter - Consumer Lending

OverviewWe’re in the financial services industry, but we’re not a bank. We’re in the “people” business. Inspired by the credit union philosophy of “people helping people,” we’ve developed a strong and growing tradition of investing in our employees, our members and our community.OnPoint is the largest community owned credit union in Oregon – and we’re growing! Our growth provides great opportunities for you to reach your personal and professional goals. We value enthusiasm, commitment to outstanding performance and providing opportunities to truly make a difference. We invite you to explore and grow your career with us!Responsibilities<ul><li>Responsible for exceptional member service to include eye contact, welcome greeting, thanking the member by name, interest and willing to help, energy in body language and tone, friendly comments and ensuring members needs are fulfilled.</li><li>Performs and documents over the counter transactions as identified in the teller habit pattern.</li><li>Understands and determines acceptability of negotiable items and member identification.</li><li>Identifies and addresses member questions and concerns to offer solutions.</li><li>Listens for clues in order to identify cross-sale opportunities. Refers to appropriate staff members or opens product/service as appropriate.</li><li>Assists with lobby management traffic to ensure members are being helped in a timely manner and feel welcome.</li><li>Keep informed on up-to-date financial services and tools offered by Credit Union and educate members of new services and tools available to them.</li><li>Maintains cash drawer and balances within guidelines established by Credit Union.</li><li>Able to assist or lift 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time).</li><li>Performs any additional duties as required by the Management Team.</li></ul>Knowledge, Skills &amp; Abilities<ul><li>Ability to coordinate a variety of assignments simultaneously and prioritize work.</li><li>Ability to work effectively as part of a team and individually to consistently meet and exceed set goals determined by the Credit Union.</li><li>Proficient in counting cash, arithmetic, ten-key and basic computer skills.</li><li>Demonstrates a high level of member service, sales, interpersonal communication skills, problem solving, motivation to accomplish set goals, organization and self-management skills.</li></ul>Job Qualifications<ul><li>High School graduate or GED required.</li><li>A minimum of 6 – 12 months prior Teller experience within a financial institution, retail sales, or a customer service position involving cash handling experience required.</li><li>Bilingual skills are highly desired.</li></ul>Additional Information: Hours of Operations: Monday - Thursday 9 AM - 5:30 PM, Fridays 9 AM - 6 PM, Saturdays 9 AM - 1 PM Starting Pay: $22.00 per hour with no previous banking experience!See what it is like to be a Teller at OnPoint:&nbsp;<a href="https://onpointcu.wistia.com/medias/saqp52d262" target="_blank">https://onpointcu.wistia.com/medias/saqp52d262</a>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience. JobFamilyRetail DeliveryJobFunctionRetail DeliveryPayTypeHourly

Teller/Branch Service Specialist - Kruse Meadows

Overview:The Internal Auditor performs a variety of risk-based audit engagements to support the objectives of Internal Audit department. Key responsibilities will include planning and performing operational, compliance, and financial audits that yield actionable recommendations. This position will report to the Internal Audit Manager.Essential Functions:<ul><li>Develop and perform audits of organization processes and functions to evaluate compliance with internal policies and procedures, as well as external laws and regulations.</li><li>Prepare audit reports and review findings and recommendations with management.</li><li>Facilitate the development of management responses to findings and track them to completion.</li><li>Work with stakeholders and vendor partners to prepare for and execute co-sourced audit engagements.</li><li>Support the process of maintaining the audit universe, including the assessment of risk associated with auditable entities.</li><li>Make recommendations for improvement of management controls, designed to further safeguard OnPoint assets and resources, promote enhanced member value and ensure compliance with Federal and State laws and regulations.</li><li>Collect, review and analyze transaction data pertaining to memberships, deposit accounts and loans to evaluate the level of compliance with specific organizational control requirements.&nbsp;</li><li>Document all work performed, including the details of audits and analyses that reflect procedures completed, the extent of testing and the basis for the conclusions reached.</li><li>Perform tasks that support the completion of engagements outlined within the Internal Audit schedule.</li><li>May perform other tasks as assigned.</li></ul>Knowledge, Skills &amp; Abilities:<ul><li>Knowledge of auditing standards and a desire to investigate, research and examine branch and business unit processes.</li><li>Ability to effectively design and execute an audit; including the development of scope and related testing processes, and the generation of meaningful and effective reports.</li><li>Ability to maintain independence, while engaging collaboratively and tactfully with audit stakeholders.</li><li>General knowledge of a credit union or bank environment.</li><li>General understanding of Federal and State laws and regulations pertaining to credit unions; and ability to research them when a deeper understanding is needed.</li><li>Proficient in the use of Microsoft Office applications, including Word and Excel.</li><li>Strong analytical and organizational skills, including the ability to prioritize and coordinate a variety of assignments simultaneously.</li><li>Strong verbal and written communication skills.</li><li>Ability to maintain confidentiality where required.</li><li>Strong project management skills.</li><li>Ability to be self-directed and function under minimal supervision, while exercising good judgment.</li><li>Strong interpersonal skills, with the ability to build and maintain effective working relationships.</li><li>Ability to travel to all OnPoint locations, as necessary to perform audit engagements.</li><li>Ability to adjust established work schedule, as necessary to accommodate the needs of specific audit engagements.</li></ul>Qualifications:<ul><li>Bachelor’s Degree in Accounting, Finance, Business or a related field required</li><li>Minimum three-year internal audit experience required</li><li>Certified Internal Auditor (CIA) or Certified Public Accountant (CPA) designation preferred</li><li>Previous experience working in a credit union or bank environment preferred</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.JobFamilyInternal AuditJobFunctionInternal AuditPayTypeSalary

Internal Auditor

JOB SUMMARY:We are seeking a detail-oriented and analytical Operational Risk Analyst to join our Risk Management team. The successful candidate will be responsible for identifying, assessing, monitoring, and reporting operational risks across the organization. This role plays a critical part in supporting risk mitigation efforts and ensuring compliance with regulatory requirements and internal risk frameworks.ESSENTIAL FUNCTIONS:<ul><li>Conduct risk assessments across business units to identify key operational risks.</li><li>Partner with business units to analyze existing processes and procedures for risk exposure and control weaknesses. Work with the business units to develop and implement risk mitigation strategies.</li><li>Maintain and enhance risk registers and key risk indicators (KRIs), with a particular focus on operational risk indicators.</li><li>Prepare regular and ad-hoc operational risk reports for senior management and relevant committees.</li><li>Monitor and track operational losses, ensuring timely identification and reporting of trends or significant incidents to support effective risk management.</li><li>Track risk events, perform root cause analysis, and ensure timely incident reporting.</li><li>Support the implementation and execution of risk and control self-assessments (RCSA).</li><li>Evaluate the effectiveness of internal controls and recommend improvements.</li><li>Ensure compliance with internal risk policies, regulatory requirements, and industry best practices as it pertains to operational risk.</li><li>Assist in the development and maintenance of operational risk management policies and procedures.</li><li>Support internal audits and regulatory exams related to operational risk.</li><li>Participate in special projects aimed at enhancing the risk framework or improving operational resilience.</li><li>Other duties as assigned</li></ul>KNOWLEDGE, SKILLS &amp; COMPETENCIES:<ul><li>Strong understanding of operational risk frameworks, tools, methodologies, and Risk and Control Self-Assessment execution.</li><li>Familiarity with regulatory requirements (e.g., NCUA, FFIEC, or equivalent depending on region).</li><li>Proficiency in Microsoft Office Suite; experience with risk management systems is a plus.</li><li>Excellent analytical, problem-solving, and communication skills.</li><li>High attention to detail and ability to manage multiple priorities in a dynamic environment.</li></ul>QUALIFICATIONS:<ul><li>Bachelor’s degree in Finance, Business, Risk Management, Economics, or a related field.</li><li>2–5 years of experience in operational risk, internal audit, compliance, or a related area (financial services preferred).</li><li>Professional certifications such as IIA Certified Risk Management Assurance (CRMA) or similar, demonstrating expertise in risk management.</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.JobFamilyRiskJobFunctionRiskPayTypeSalary

Operational Risk Analyst

JOB SUMMARY:The Assistant Manager, Fraud Support plays a critical role in supporting fraud prevention and response across branches and the Contact Center. Reporting to the Manager, Fraud Prevention &amp; Detection, the Assistant Manager, Fraud Support will be responsible for overseeing a team of Fraud Support Specialists, serving as a subject matter expert, mentor, and escalation point for complex situations involving fraudulent items or individuals. Leads by example with patience, education, and insight.ESSENTIAL FUNCTIONS:<ul><li>Manages, coaches, and supports the Fraud Support team to achieve individual, department, and OnPoint goals. This is done through coaching, providing feedback, training, and consistent communication of current/new policies and procedures.</li><li>Serves as the escalation point for complex fraud situations or scenarios from the branches or Contact Center around membership, account or person-level fraud, collaborating with internal stakeholders and members to ensure timely and effective resolution, taking over communication directly with members as appropriate.</li><li>&nbsp;Provides guidance to branch and Contact Center personnel on complex fraud-related inquiries and operational procedures.</li><li>Reviews and provides oversight to the team’s risk assessments, determinations, and actions taken to stem monetary loss or further investigate root cause, providing support and guidance for complex situations. Analyze accounts and situations for risk assessment, making determinations if fraudulent activity exists or has the potential to occur, and take appropriate actions to either stem monetary loss or restrict accounts to further investigate root cause.</li><li>Oversees daily case workflows of the team, ensuring timely triage and resolution, maintaining documentation of actions taken.</li><li>Collaborate with Fraud Analysts and Fraud management to review metrics and trends, using insights to recommend and implement procedural changes to improve operational efficiency and fraud detection.</li><li>Identifies, communicates and addresses fraud trend awareness, and may assist with fraud training needs of branch and Contact Center staff.</li><li>Ensure compliance with all state and federal rules and regulations affecting area of responsibility. Apply OnPoint’s procedural guidelines with the ability to balance protecting OnPoint with exceptional member experience. Inclusive of all regulations, but focused on Reg E, Reg Z, Reg CC, BSA, UDAAP, applicable IRS, Federal Reserve and NACHA rules.</li><li>Performs additional duties as required for the overall success of the Fraud teams and OnPoint.</li></ul>KNOWLEDGE, SKILLS &amp; COMPETENCIES:<ul><li>Working knowledge of OnPoint products and services, thorough knowledge of fraud review processes and actions. Ability to quickly adopt and support frequent updates and changes.</li><li>Ability to model excellent member service behaviors and the ability to coach others in this area</li><li>Proficient in identifying, analyzing, and solving complex situations or problems. Ability to act in a decisive way to achieve results.</li><li>Demonstrate leadership skills to support, lead, and motivate others to complete all work assigned and perform their best.</li><li>Knowledge of the computer system and applicable software programs.</li><li>Strong knowledge of regulatory requirements and current credit union policy and procedures.</li><li>Strong professional verbal/written communication skills.</li><li>Ability to use positive communication techniques to effectively resolve complex situations, both orally and in written formats.</li><li>Leadership ability to motivate and earn the trust of staff and reflect confidence in direction.</li><li>Highly proficient and creative at problem resolution.</li><li>Ability to take initiative within appropriate authority.</li><li>Ability to work well within a group and individually with minimal oversight.</li><li>Willingness to work within an environment that is not easily defined within codified process and procedures, an eagerness to build a cumulative knowledge about risk and fraud across products and services, and looking for continuous improvement for the team and our members.</li></ul>MINIMUM QUALIFICATIONS:<ul><li>High school diploma or GED required, four-year college degree or equivalent experience preferred.</li><li>Minimum 4 years of fraud or risk review or applicable experience required. Experience across lending, credit card, or deposit products a plus.</li><li>Minimum 3 years financial industry experience required.</li><li>5 years of member service or applicable experience preferred.</li><li>1-2 years of previous management/supervisory/team lead experience a plus.</li></ul>OnPoint Community Credit Union is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.JobFamilyFraud MitigationJobFunctionFraud MitigationPayTypeSalary

Fraud Mitigation - Assistant Manager, Fraud Support

Job Summary:The IT Auditor at OnPoint Community Credit Union will play a key role in assessing the design and effectiveness of information technology controls across the credit union’s systems, infrastructure, and applications. This position requires a strong understanding of IT governance, cybersecurity, and regulatory compliance relevant to financial institutions. Reporting to the Chief Audit Officer, the IT Auditor will be responsible for assessing IT risks, testing controls, and recommending improvements to strengthen operational resilience and regulatory compliance.Key Responsibilities:<ul><li>Plan and execute comprehensive audits, in accordance with Global Internal Audit Standards, of the credit union's IT systems, networks, databases, and applications to assess their efficiency, security, and compliance with relevant regulations, industry best practices, and internal policies.</li><li>Identify and evaluate potential risks and vulnerabilities in the IT infrastructure, including cybersecurity threats, data breaches, system failures, and regulatory non-compliance.</li><li>Assess the effectiveness of existing IT controls and safeguards to provide assurance that risks are adequately mitigated and controls align with industry standards and regulatory requirements.</li><li>Review compliance with relevant laws, regulations, and industry guidelines, such as the Gramm-Leach-Bliley Act (GLBA), Payment Card Industry Data Security Standard (PCI DSS), Federal Financial Institution Examination Council (FFIEC), and National Credit Union Administration (NCUA) regulations.</li><li>Prepare clear and concise audit reports detailing findings, recommendations, and remediation strategies. </li><li>Communicate audit results to relevant stakeholders, including senior management, IT teams, and regulatory authorities.</li><li>Collaborate with cross-functional teams, including IT, security, compliance, and risk management, to ensure coordinated efforts in addressing IT-related risks and implementing necessary controls.</li><li>Provide guidance and training to staff members on IT controls, security awareness, and compliance requirements to foster a culture of security and risk management within the organization.</li><li>Monitor the implementation of management action plans and perform validation testing to assess the effectiveness of corrective actions.</li><li>Perform other duties as assigned.</li></ul>Qualifications and Skills:<ul><li>Minimum of 3 years auditing information technology systems. </li><li>Bachelor's degree in information systems, computer science, accounting, or a related field. Relevant work experience may substitute the before-mentioned degree.&nbsp; </li><li>Professional certifications such as Certified Information Systems Auditor (CISA), Certified Internal Auditor (CIA), or similar qualifications are preferred.</li><li>Solid understanding of IT audit principles, methodologies, and best practices.</li><li>Knowledge of financial industry regulations, including GLBA, PCI DSS, FFIEC, and NCUA requirements.</li><li>Familiarity with IT governance frameworks, such as COBIT or ITIL.</li><li>Strong analytical and problem-solving skills with attention to detail.</li><li>Excellent written and verbal communication skills, including the ability to convey complex technical concepts to non-technical stakeholders.</li><li>Proficiency in using audit tools, data analysis software, and productivity applications.</li><li>Ability to work independently, manage multiple priorities, and meet deadlines.</li></ul>JobFamilyInternal AuditJobFunctionInternal AuditPayTypeSalary

Information Technology Auditor

JOB SUMMARYWorking together with the Network Engineer team and reporting to the Director of Technical Operations, the Senior Network Architect is accountable for the design and ongoing enhancement of local, wide area, and wireless networks supporting Corporate HQ, branches, and data centers across North America. This role plays a key part in driving innovation and continuous improvement across all WAN, LAN, and wireless network environments.As a senior member of the IT organization, the Senior Network Architect provides strategic thought leadership in the development of next-generation architectures, enabling sophisticated automation, scalability, and performance. The role contributes to the broader IT project portfolio by ensuring that modern, secure, and resilient network solutions align with business goals.In addition to core responsibilities, this position participates in a cross-functional Architecture Review Board that evaluates emerging technologies for potential integration, contributes to the establishment and refinement of enterprise technology standards, and ensures architectural consistency across IT domains.The Senior Network Architect is also responsible for the documentation, lifecycle management, and innovation of network infrastructure components. This includes developing and maintaining detailed architectural diagrams, technical specifications, and operational documentation while identifying opportunities for optimization, standardization, and emerging technology adoption.ESSENTIAL FUNCTIONS<ul><li>Designs and documents technical network systems to ensure technical design integrates with business design</li><li>Working with the Director of Technical Operations and Manager of Infrastructure, provides technical leadership and strategic direction for Networking team</li><li>Assists in the hiring, development, and retention of top talent to successfully maintain and incrementally improve the network</li><li>Drives material cost reductions in network infrastructure by simplifying designs, leveraging economies of scale, and partnering with our strategic vendors</li><li>Builds vendor partnerships and leverages those relationships to ensure organization is receiving quality service within published service level agreements and within budget</li><li>Provides input on the maintenance, review and revision of contracts and leases for all network and telecommunications software, hardware, and services </li><li>Informs the team of new or updated service standards, systems, and procedures through verbal and written communications.</li><li>Reviews and updates department documentation and policies and procedures related to the department goals and objectives</li><li>Consults and coordinates with various internal departments, external or business partners, providers and business entities as a representative of the areas of responsibility.</li><li>Prevents downtime, increases system availability, creates capacity plans, monitors performance, provides performance tuning, manages data and/or ensures data integrity</li><li>Ensures proper alerts and notifications are in place, reviewed, and updated Evaluates and analyzes data on performance/capacity and reports on key measurements</li><li>Performs product evaluation, product installation, and product upgrade efforts Recommends hardware and sizing and implements/installs hardware and software products, as well as new standards and procedures </li><li>Coordinates maintenance effort of supported systems and environmental infrastructure</li><li>Provides and ensures a secure environment and assists other areas in security support </li><li>Develops, tests, and monitors security and internal controls</li><li>Develops procedures that promotes efficient and effective use of system environment and resources Addresses technical issues escalated within the team</li><li>Analyzes impact of proposed solutions on applications and systems performance </li></ul><ul><li>Reviews system, technical and internal customer documentation for accurate content</li><li>Explains/trains as subject matter expert on technical concepts of product environments, operating systems, and related utilities </li><li>Performs peer reviews for technical documentation</li></ul>QUALIFICATIONS<ul><li>Bachelor’s Degree in Computer Science or related field </li><li>8+ years network engineering experience preferred</li><li>Experience designing and implementing Arista EOS, CloudVision, LANZ, and DANZ Networking</li><li>Certifications highly desired: CCNA, CCNP or equivalent</li><li>Expert level experience troubleshooting routing protocols</li><li>Strong experience with traffic flow analysis and debugging.</li><li>Strong experience with Data Center spine/leaf vxlan-vtep topologies with BGP underlay</li><li>Experience with multi-site network design, IP schema planning, routing designs, VRF isolation, and network segmentation </li><li>Some familiarity with Palo Alto firewall traffic monitoring</li><li>Strong collaboration and interpersonal skills</li><li>Strong knowledge of scaled systems, ability to identify problem areas, uphold network quality, and drive design</li><li>Expert on of WAN, LAN and Wi-Fi technology Strong knowledge of IT security requirements and experience working with and maintaining information security</li><li>Experience with Lean IT concepts and/or Information Technology Infrastructure Library (ITIL) highly desired</li></ul>WORKSTYLE&nbsp;Hybrid – one day in office, 4 days remoteAt OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.#LI-HybridJobFamilyTechnologyJobFunctionTechnologyPayTypeSalary

26 OnPoint Community Credit Union Jobs