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Seattle Orthopedic Surgery Center&nbsp;Seattle Orthopedic Surgery Center, a division of Proliance Surgeons, is looking for a Surgery Center (ASC) Director for our busy 9 surgeons, 3 operating room outpatient surgery center. We have a team approach and pride ourselves on working together to provide exceptional care to all of our patients.&nbsp;We are centrally located in the Wallingford neighborhood within walking distance to many restaurants and coffee shops! There are no nights, weekends or holidays. We offer competitive wages, a great benefits package including medical, dental, vision coverage and 401k retirement plans. Free parking, catered lunch provided once a week, snack and beverage stocked break room, espresso machine, and additional employee perks.Position SummaryThe Surgery Center Director oversees the Surgery Center operations. Responsible for directing, coordinating and controlling all aspects of the operating functions, processes, and staff of the center while demonstrating the primary goal of efficiently providing surgical services that exceed customer expectations and improve clinical and financial operations.&nbsp;Key Duties and ResponsibilitiesThe key duties and responsibilities of the Surgery Center Director include, but are not limited to:<ul><li>Provides leadership and is accountable for</li></ul><ul><li><ul><li>The daily operation of the center.</li><li>Ensuring compliance with government regulatory agencies and accrediting bodies. </li><li>Serving, along with the Medical Director as a liaison between the Governing Board, the Medical Staff and all departments of the center. </li><li>Working closely with the Medical Director and reports the pertinent activities concerning the center to the Governing Board at regular intervals. </li><li>Designating a person responsible for the center in the absence of the Administrator. </li><li>Conducting planning for the services provided by the center and the operation of the center.</li><li>Develops and implements a plan to grow center services in accordance with the business plan for the center. </li><li>Identifies and develops new services defined as appropriate for ambulatory surgery centers in accordance with specific state limitations for the center (if any). </li><li>Fosters positive public relations.</li></ul></li></ul><ul><li>Oversees all Clinical Services</li></ul><ul><li><ul><li>Ensures that the surgical programs and clinical services are in compliance with the respective components of regulatory body and accrediting body standards.</li><li>Works in conjunction with the Medical Director and Governing Board in the evaluation and development of existing and new surgical services at the center. </li><li>Manages the clinical departments of nursing, central supply, medical records, and housekeeping, and supervises the contracted services to include pathology, janitorial, pharmacy consultant, laundry and biomedical engineering. </li><li>Participates in patient care as needed.</li><li>Monitors the adequate function of surgical equipment and patient care equipment through contracted services and follows-up on repairs. </li></ul></li></ul><ul><li>Oversees Business Operations</li></ul><ul><li><ul><li>Works with revenue cycle leaders to define expectations for business office functions and monitors performance, participates in plan of correction (if needed) and communicates variances to the Governing Body.</li><li>Monitors and interprets financial statements (Income statement, balance sheet, revenue reports) advising the Medical Director and Governing Body of impact of decisions upon financial results. </li><li>Develops, monitors and controls the staffing needs, operations budget and capital budget. </li><li>Develops, monitors and controls the purchasing plan to stay within the proposed budget and maintain compliance with group purchasing initiatives. </li><li>Negotiate and control all external contracts, such as those with physicians, ancillary services, plant maintenance, and purchasing agreement in collaboration with the CSO Director of Supply Chain. </li><li>Establish pricing for procedures based on cost analysis and local market standards in conjunction with the CSO Contracting Committee such that pricing follow enterprise standards. </li><li>Foster positive work relationships among all departments of the center and act as liaison between Central Service Office and all staff at the center. </li><li>Develop and ensure compliance with appropriate departmental policy and procedure manuals for use by the staff. </li><li>Closely monitor variations in the financial performance of the center to optimize cash flow. </li></ul></li></ul><ul><li>Ensures solid human resources practices</li></ul><ul><li><ul><li>Holds routine staff meeting outlining goals and priorities of the center. </li><li>Manages exempt and non-exempt employees in accordance with the center policies utilizing sound principles of practice and fairness. </li><li>Evaluates performance of direct reports as reviewing staff performance as evaluated by their respective managers, ensuring that reviews occur as scheduled or at least annually for each employee. </li><li>Reviews and approves the disciplinary action and/or discharge of employees in consultation with Proliance Surgeon Human Resources. </li><li>With Board approval, approves the addition or deletion of positions. </li><li>Recruits, evaluates and approves applicants for employment in new or vacant positions. </li><li>Monitors employee productivity and assures efficiency of staff levels through increases or reductions in the work force as necessitated by changes in surgical case volume. </li><li>Implements a program of job based orientation, training, and ongoing evaluation for all employees. </li><li>Manages all employee files and records. </li><li>Provides educational opportunities for professional staff development. </li><li>Promotes the implementation of positive customer relations by the employees and physicians.</li></ul></li></ul><ul><li>Develops, implements and evaluates a continuous Performance Improvement Program</li></ul><ul><li><ul><li>Administers the infection control program and medical staff review of the quality improvement program. </li><li>Identifies and corrects quality care issues.</li><li>Develops and monitors statistical indicators to use in evaluating the overall operations and quality of care provided.</li><li>Submits required reports to CSO team and participates in benchmarking and outcomes programs. &nbsp;</li><li>Serves as a member of the Quality Improvement Committee.</li></ul></li></ul><ul><li>Medical Staff</li></ul><ul><li><ul><li>Processes the privileging of practitioners of the ASC. </li><li>Collaborates with the Medical Director in the review and revision of the Medical Staff Bylaws and Rules and Regulations on a biannual basis. </li><li>Collaborates with the Medical Director and serves as a liaison in problem areas with the medical staff.&nbsp; </li><li>Promotes positive relationships between employees and physicians.</li></ul></li></ul><ul><li>Administrative Representative </li></ul><ul><li><ul><li>Attend Proliance Surgeons administrative meetings representing the center. </li><li>Act in accordance with the vision, mission, and business philosophy of the center </li><li>Maintain membership in professional associations relevant to ambulatory surgery facilities and healthcare administration. </li><li>Stay current in changes in the healthcare environment, such as reimbursement, clinical practice standards, regulatory and legislative issues and laws, and act accordingly in the best interest of the center.</li></ul></li></ul>Education/Experience<ul><li>Three or more years of healthcare management experience (ASC preferred), including responsibility for regulatory compliance.</li><li>Demonstrated skills in operations, human resources and people management, physician relations, strategy and financial management.</li><li>Strong Microsoft Excel, Outlook and Word skills**; ASC practice management systems and electronic medical records.</li><li>Registered nurse experience required:<ul><li>CNOR ,CPAN , CASC or CAPA preferred. </li><li>Registered nurse in Washington State, experience as a circulating or perioperative nurse. BSN a plus</li></ul></li></ul>Knowledge, Skills and Abilities<ul><li>Skilled leader with a collaborative style who influences change and builds consensus for ideas and recommendations that move teams forward.</li><li>Compassion for colleagues and subordinates and able to sustain collegiality and team orientation in a high performance culture.</li><li>Leverages strengths-based leadership to give effective, meaningful feedback, develop others, and maximize employee engagement.</li><li>Ability to serve as both a hands-on manager and a high performing individual contributor.</li><li>Excellent judgment, understands what s/he does not know and what questions to ask to reach well informed decisions that minimize risk.</li><li>Maintains focus on Mission and core values.</li></ul><ul><li>Listens with sensitivity and openness.</li><li>Actively seeks constructive feedback and remains open and receptive to it.</li><li>Anticipates the information needs of others</li><li>Capable communicator who is able to articulate ideas, thoughts and questions clearly and appropriately.</li></ul><ul><li>Reviews and interprets financial statements.</li><li>Interpretation of patient accounting software reports.</li><li>Monitoring key performance indicators to include: Case volumes, OR Utilization Rates, expense metrics.</li></ul><ul><li>Takes personal responsibility for customer satisfaction and service excellence, anticipating the needs of our customers and keeping abreast of current trends that impact our service to them.</li><li>Consistently goes out of the way to listen, understand, and support the needs of others in a sensitive manner.</li></ul><ul><li>Performs challenging tasks efficiently and effectively.</li><li>Anticipates problems and takes corrective action prior to completing the task.</li><li>Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance.</li></ul><ul><li>Demonstrated planning and project management skills.</li><li>Proven ability to anticipate and respond proactively in a dynamic environment.</li><li>Proven ability to establish and articulate strategic priorities and objectives.</li></ul><ul><li>Passionate and proactive about solving problems, adding value and delivering superior results.</li><li>Demonstrated management skills and ability to work effectively to build relationships with colleagues, customers, and executive management through positive interaction.</li><li>Proven ability to organize multiple projects, schedules, demands and to meet shifting priorities.</li><li>Demonstrated ability to study, understand, adapt and respond effectively to a constantly changing environment.</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by an teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Proliance Surgeons

Surgery Center (ASC) Director

Position SummaryThe medical assistant acts as a patient care coordinator and advocate, maintains clinical supplies, proper documentation and an optimal patient flow and experience, following OSHA/WISHA other compliance and regulatory guidelines.Key Duties and ResponsibilitiesThe key duties and responsibilities of the Medical Assistant include, but are not limited to:<ul><li>Assist in providing direct patient care for office visit patients may involve:<ul><li>Arranging the exam room instruments and equipment and maintaining supplies</li><li>The disposal of contaminated supplies and sterilizing medical instruments</li><li>Positioning patients for exams and procedures</li><li>Collecting and preparing laboratory specimens</li><li>Obtaining vitals, patient history and chief complaints</li><li>Other patient care related duties as necessary</li></ul></li><li>Assist provider within clinic procedures may involve<ul><li>Preparing patient exam, dressing and/or procedural areas by using vigorous aseptic technique.</li><li>Holding patients in position for extended periods of time, manipulating body parts, using instruments to hold procedural or imaging areas immobile, or positioning patients on tables</li></ul></li><li>Handing provider instruments while standing for long periods of time</li><li>Report test results to patients as indicated by physician in a timely manner</li><li>Chart all vital information in electronic record as well as check to be sure all information related to medication, health history and reason for visit is obtained and documented</li><li>Perform phone triage, post-op calls and respond to voicemail messages directed to them preferably within same business day, but no later than 24 business hours, and perform action required. </li><li>Documents all encounters.</li><li>Maintain patient documentation for visit and communications in person or over the phone</li><li>Coordinate care and diagnostic testing at other facilities as indicated by physician</li><li>Assist provider in e-scribing, maintaining medication list</li><li>Assist provider in maintaining communication with referring doctors</li><li>Maintain equipment and ensure supplies are stocked and in place</li><li>Follow all other daily team duties and special tasks as assigned</li></ul>Education/Experience<ul><li>Graduate of an accredited Medical Assistant Program preferred, but not required.</li><li>Current Washington State Medical Assistant Certification preferred, but not required (see above)</li><li>1-2 years’ experience in a medical office preferred</li></ul>Knowledge, Skills and Abilities<ul><li>Basic knowledge of medical terminology and medications</li><li>Familiarity with or working knowledge of Electronic Medical Records a plus</li><li>Basic computer knowledge and skills, including data entry</li><li>Superior customer service skills</li><li>Impeccable integrity</li><li>Great interpersonal skills, demonstrating patience, compassion, empathy and the ability to work well with all types of people</li><li>Adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA) </li><li>Use time efficiently, with attention to quality, detail, accuracy and completion</li><li>Consistency, timeliness and dependability</li><li>Effective team membership, supporting and working with others to achieve common goals</li><li>Ability to adapt to continuous change/flexibility </li><li>Demonstrated ability to continuously learn</li><li>Self-motivated; able to work with increasing independence, overcome obstacles and challenges with little supervision</li><li>Clear oral and written communication skills</li><li>Demonstrated aptitude to organize and prioritize work </li><li>Critical thinking and problem-solving skills</li><li>Skilled in coping with fast paced often stressful situations with unpredictable circumstances in a professional, safe, and efficient manner </li><li>Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Medical Assistant

Position SummaryThe Durable Medical Equipment (DME) Technician assists with the daily responsibilities of the DME program and with Medical Assistants in patient care. The DME Technician works between multiple locations and transfers between clinics throughout the week. Calling all MAs or Athletic Trainers!We will pay for DME Certification for qualified candidates. Key Duties and ResponsibilitiesThe key duties and responsibilities of the DME Technicianinclude, but are not limited to:&nbsp;<ul><li>Place orders for DME, casting, splinting, and medical supplies</li><li>Manage inventory, including checking in products, stocking and organizing cast rooms, and stocking clinics</li><li>Support and manage monthly inventory counts and document incoming/outgoing DME</li><li>Assist with daily DME reporting and authorization tracking</li><li>Assist with authorizations of specialty bracing and schedule fittings</li><li>Work with providers and staff in providing patient education on products and safety in-house</li><li>Aid Medical Assistants in daily casting and splinting</li><li>Assist with Medical Assistant tasks including: rooming, patient care, phone calls, faxing, and machine maintenance</li><li>Contributes to the development and evolution of the expanding DME program</li><li>Adhere to OSHA safety rules and HIPAA regulations</li><li>Maintain compliance with all company policies and procedures</li><li>Performs other duties as assigned</li></ul>Education/Experience<ul><li>NATA-BOC Certified with current WA State License strongly preferred</li><li>1-3 years of experience using DME in a clinical setting strongly preferred</li><li>Valid driver’s license</li></ul>Knowledge, Skills and Abilities&nbsp;<ul><li>Maintain strict confidentiality in all aspects of work</li><li>Effective and clear written, verbal and non-verbal communication.</li><li>Pleasant and effective phone communication.</li><li>Prompt electronic and telephone communication skills</li><li>Able to effectively educate patients, family members and co-workers.</li><li>Responds well to questions and requests from patients, physicians and co-workers.</li><li>Adaptable to changes in work volume.</li><li>Ability to react calmly and effectively in emergency situations and during unforeseen circumstances.</li><li>Ability to handle multiple tasks simultaneously.</li><li>Skill in preparing and maintaining records, writingreports and responding to correspondence.</li><li>Ability to read and interpret written and oral information.</li><li>Ability to examine documents for accuracy and completeness.</li><li>Knowledge of state-of-the-art bracing and DME products and procedures.</li><li>Skill in applying and modifying braces and DME products to assist the patients need.</li><li>Knowledge of medical safety practices and ability to evaluate existing safety standards.</li><li>Ability to follow the policies and procedures of the organization.</li><li>Ability to treat others with respect.</li><li>Exhibit strong computer skills.</li><li>Exhibit the ability to measure functional braces whether it is custom or OTS</li><li>Exhibit the ability to provide bracing options for the physicians and help guide the patient through the process</li><li>Exhibit the ability to fit off the shelf bracing &nbsp;</li></ul>Work Environment/Physical Demands&nbsp;The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.&nbsp;Work may be performed in an office and clinical environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is required to sit for long periods of time, stand and walk, bend and stretch. Use of telephone and computer is required. Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.&nbsp;Comments&nbsp;This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job.&nbsp; It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified.&nbsp; Other functions may be assigned and management retains the right to add or change the duties at any time.&nbsp;

Durable Medical Equipment (DME) Tech

Position SummaryThe role of the Medical Scribe is critical for effective, accurate and excellent patient care. Accuracy and efficiency of the scribe and medical records team directly impacts our mission to be the leader in physician-managed healthcare services and to provide excellent surgical and clinical care for every patient, every day. Proliance physicians rely on the Medical Scribe to be present with the physician, providing assistance as directed and to extract the relevant information from all patient encounters.Location: Proliance Edmonds Orthopedic Center - Edmonds clinicSchedule: Mondays &amp; Wednesdays 8:00am - 5:00pmKey Duties and ResponsibilitiesThe key duties and responsibilities of the Medical Scribe include, but are not limited to:<ul><li>Accurate and thorough documentation of medical visits and procedures as they are being performed by the physician remaining side-by-side with the physician on every patient exam</li><li>Providing assistance in patient care as requested; setting up for procedures as directed; answering all telephone calls into the exam room for the provider and relaying complete caller information to the provider discretely.</li><li>Obtaining the accurate chief complaint (s) and consistently documenting the three constitutional exam elements</li><li>Anticipating and accommodating individual physician preferences or specific protocols. </li><li>Navigating throughout systems software to find necessary information pertaining to the patient.&nbsp; </li><li>Ensuring that patient history form is complete, including “no” answers to “normal” </li><li>Reviewing and modifying the HPI along with additional pertinent information that the patient may offer the physician</li><li>Documenting detailed information and inputting data into patient’s medical record as directed by the physician.</li><li>Operating as a go-to/point person for billing questions as indicated by physicians coding choices.&nbsp; Consistently resolving issues with expertise</li><li>Maintain responsibility for finding and entering the correct diagnosis codes in the EMR plan page.</li><li>Documenting findings of diagnostic tests into EMR as directed by the physician.</li><li>Completing the chart (under the direction of the physician), preparing to generate and fax completed note to the referring physician within 24 hours.</li><li>Reviewing log procedures performed in the office by the physicians in order to ensure billing accuracy.</li><li>Spotting mistakes or inconsistencies in medical documentation and checking to correct the information in order to reduce errors</li><li>Facilitating the patient through the clinic into designated areas with proficiently (if the room coordinator is not available).</li><li>Expected to assist with handling phone triage, prescription refills, and lab requisitions.</li><li>Complete duties and assist others as directed</li><li>Follow all policies as introduced during new associate On-Boarding, updated real-time and outlined in Associate Handbook</li></ul>Education/Experience<ul><li>High School Diploma or the equivalent plus a minimum of one-year experience in a medical office</li><li>Experience and/or certification as a medical assistant is strongly preferred</li><li>Current/recent knowledge ICD-10-CM and CPT coding is necessary</li></ul>Knowledge, Skills and Abilities<ul><li>Exhibits an excellent knowledge of medical terminology, including familiarity with the spelling, vocabulary and common abbreviations associated with the designated physician center</li><li>Ability to properly code and report medical record data according to CMS guidelines.</li><li>Strong keyboard, computer skills and working knowledge of MS Word</li><li>Ability to type 50 WPM preferred</li><li>Superior customer service skills</li><li>Great interpersonal skills; demonstrating patience, composure and cooperation; working well with all patients, physicians and staff.</li><li>Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)</li><li>Using time efficiently, with meticulous attention to detail, accuracy and completion</li><li>Resourcefulness in addressing and trouble-shooting first level problems and tenacity to see things through to solution; exercise judgment when involving others</li><li>Demonstrated ability to perform in a high-volume, fast paced environment</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Able to adapt to change, delays or unexpected events while maintaining a positive mindset</li><li>Clear oral and written communication</li><li>Ability to provide feedback to improve performance</li><li>Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little to no supervision.</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Scribe (part-time)

Position SummarySurgical Health Services Coordinator – WA State L&amp;I The SHSC will act as a liaison between the interested parties to the claim (L&amp;I, Employer, Patient, and Physician) and ensure timely and effective transition of care. The goal of this program is to remove barriers and improve return to work outcomes for state funded injured workers. The ideal candidate will have a medical background, familiar with L&amp;I claims and claims management. Key Duties and ResponsibilitiesThe key duties and responsibilities of the Patient Services Representative Lead include, but are not limited to:<ul><li>Serving as a liaison, the SHSC shall communicate in a timely manner with all parties to the claim to ensure best practices are being followed from initial consultation through post-op recovery phases and transition to the next step in care, as needed. SHSC shall communicate with COHE health services Coordinators where applicable. </li><li>Manage and document their work in L&amp;I’s web-based Occupational Health Management System (OHMS).</li><li>The SHSC shall identify claims that are at risk for long-term disability through:<ul><li>Claim-file review</li><li>Risk Measures identified by the SHSC</li><li>Risk Measures identified by OHMS</li><li>Requests for assistance on the claim from providers, injured workers, employers, or L&amp;I staff</li></ul></li></ul>Education/Experience<ul><li>High School diploma or the equivalent required</li><li>Professional experience in a field of occupational therapy, physical therapy, vocational rehabilitation counseling, workers’ compensation, claim management/coordination, or other related field.</li><li>Experience with Washington’s workers’ compensation system that required effective, regular communications with interested parties regarding medical procedures, terminology and claims processes.</li><li>3 year’s experience providing customer service, solving problems and building professional alliances and trusting relationships with all interested parties.</li></ul>Knowledge, Skills and Abilities<ul><li>Proficient knowledge of medical terminology preferred at time of hire</li><li>Superior customer service skills</li><li>Strong leadership, training and mentoring abilities </li><li>Promoting (leading by example) great interpersonal skills; modeling patience, composure and cooperation; working well with all patients, physicians and team.</li><li>Advanced understanding of and Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)</li><li>Efficient use of time, with attention to quality, detail, accuracy and completion; skilled in delegation and organization</li><li>Ability to establish and manage multiple priorities, coordinate work activities and exercise initiative.&nbsp; </li><li>Creativity and resourcefulness in addressing problems and opportunities and tenacity to see things through to solution</li><li>Willingness and ability to be flexible with working varied hours, stepping in as a working leader as needed and dependable with attendance</li><li>Ability to remove oneself personally from given situations, remaining objective.&nbsp; </li><li>Demonstrate a learning attitude toward solving problems, using good reasoning and judgment</li><li>Ability to provide feedback to improve performance</li><li>Ability to adapt to change, delays or unexpected events while maintaining a positive mindset </li><li>Self-motivated; able to work independently and collaboratively, following specific guidelines and procedures; measure self against standard of excellence, overcome obstacles and challenges, involving others when needed</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

LNI Coordinator - Remote

Position SummaryThe Patient Services Representative (PSR) represent the face of Proliance Surgeons and the first impression for our patients and their loved ones.&nbsp; The PSR acts as a liaison associate for patient appointments, accommodation, and access to the physician.&nbsp; This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and triaging with physicians and medical assistants on acute scheduling problems.***Travel between Wallingford and Ballard offices required, based on business needs.Key Duties and ResponsibilitiesThe key duties and responsibilities of the Patient Services Representative include, but are not limited to:<ul><li>Provide exemplary customer service, both in person and on the phone.</li><li>Greet and direct patients, vendors, and visitors. </li><li>Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems</li><li>Answers multiline phone system and screens calls as necessary. Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status</li><li>Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy</li><li>Assist patients with check-in process, completion of paperwork or forms, when necessary </li><li>Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments</li><li>Review records for completeness, print necessary updates and put records in order</li><li>Review physician clinic schedule for accuracy</li><li>Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts</li><li>Facilitate flow of patients by coordinating with medical assistants and clinical team</li><li>Schedule appointments, conferences and meetings in person, as requested</li><li>Schedule interpreters for patient appointments as needed</li><li>Complete duties and assist others as directed</li><li>Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook</li></ul>Education/Experience<ul><li>High School Diploma or the Equivalent</li><li>1-2 years relevant experience in public contact, preferably in medical office environment</li><li>Minimum 1-year front office or reception experience, medical preferred </li><li>Practice Management and experience (desired)</li></ul>Knowledge, Skills and Abilities<ul><li>Superior customer service</li><li>Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.</li><li>Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)</li><li>Use time efficiently, with attention to quality, detail, accuracy and completion</li></ul><ul><li>Willing and able to be flexible with working varied hours and dependable with attendance</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Able to adapt to change, delays or unexpected events while maintaining a positive mindset</li><li>Clear oral and written communication</li><li>Ability to provide feedback to improve performance</li><li>Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision</li><li>Ability to prepare records in accordance with detailed instructions</li><li>Must be able to type with speed and accuracy</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Patient Services Rep / Medical Receptionist / Call Center

Position SummaryWashington isn’t a sit-down kind of state, and the team at Proliance Orthopedic Associates understands this better than anyone. Our orthopedic specialists have a true passion for the active Washington lifestyle, and it fuels our approach to help each patient achieve their personal best.&nbsp;We are currently seeking dynamic, experienced professionals as well as new aspiring graduates, to join our treatment team located in the southeast region of Seattle. Are you a leader, can you share your knowledge to grow an even stronger team? If so, we want you! If you want to be a part of a team where bi-directional feedback, innovation, and patient outcomes are paramount, join us today!&nbsp;“Exceptional Outcomes, Personally Delivered” &nbsp;Benefits of joining the Proliance Orthopedic Associates Physical Therapy:&nbsp;<ul><li>Proliance is the most prestigious and comprehensive, integrated approach to orthopedic care in Washington.&nbsp;</li><li>Enjoy a collaborative learning environment that fosters personal and professional growth.&nbsp;</li><li>Available opportunities to engage in mentorship and/or leadership programs.&nbsp;</li><li>You and your family will enjoy all the benefits of the multi-season, Washington lifestyle.&nbsp;</li><li>Our excellent benefits package includes: a competitive base salary, a productivity bonus plan, and annual stipend for continuing education and paid days.</li></ul>We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! Check out our main career site for more details at <a href="http://www.proliancesurgeons.com/careers" target="_blank">www.proliancesurgeons.com/careers</a> &nbsp;Be Part of Who We Are!&nbsp;Position SummaryThe Physical Therapist is responsible for delivering exceptional patient care while performing evaluations as well as developing and administering treatment plans for a wide variety of outpatient conditions.Key Duties and ResponsibilitiesThe key duties and responsibilities of the Physical Therapist include, but are not limited to:<ul><li>Routinely evaluate and treat outpatient conditions in consultation with physician&nbsp;</li><li>Occasionally evaluate and treat outpatient conditions under direct access&nbsp;</li><li>Effectively determine and apply a wide variety of therapeutic exercises, modalities, manual therapy, and other treatments in accordance with state practice act&nbsp;</li><li>Apply lawful and ethical use of therapy services in daily treatments&nbsp;</li><li>Document patient care services according to regulatory and department guidelines&nbsp;</li><li>Direct supervision of a Physical Therapist Assistant (PTA) may be required&nbsp;</li><li>Collaborate with physicians, managers and staff across the organization&nbsp;</li><li>Ability to work in a fast-paced outpatient orthopedic setting&nbsp;</li><li>Ability to work a flexible schedule based on clinic needs including but not limited to variable shifts, multiple clinic locations, etc.&nbsp;</li><li>Maintain safe environment for self, staff and patients&nbsp;</li><li>Participate in continuing education in order to maintain state license&nbsp;</li><li>Routinely participate and share knowledge obtained from continuing education courses with staff and the community at the direction of the department or organization.&nbsp;</li><li>Occasionally participate in community functions relating to outreach events throughout the yea&nbsp;</li><li>Any and all other duties as assigned&nbsp;</li></ul>Education/Experience<ul><li>Graduate from an accredited Physical Therapy program; Bachelor’s Degree required, Master’s or Doctorate Degree preferred</li><li>Active Washington state license in Physical Therapy or&nbsp;application in process.&nbsp;</li></ul>Key Duties and Responsibilities<ul><li>Comply with company policies, procedures, practices and business ethics guidelines.&nbsp;</li></ul><ul><li>Complete job required training.&nbsp;</li></ul><ul><li>Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)&nbsp;</li></ul><ul><li>Demonstrate prompt and reliable attendance&nbsp;</li></ul><ul><li>Work in the clinic, office or surgery center during business hours &nbsp;</li></ul><ul><li>Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required&nbsp;</li></ul><ul><li>Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines&nbsp;</li></ul><ul><li>Communicate and interact in a respectful and professional manner&nbsp;</li></ul><ul><li>Prioritize workload while being flexible to meet the expectations of the daily operations&nbsp;</li></ul><ul><li>Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions&nbsp;</li></ul><ul><li>Understand and execute a variety of instructions&nbsp;</li></ul><ul><li>Effectively operate equipment and communicate on and operate the phone system&nbsp;</li></ul><ul><li>Work independently with minimal supervision&nbsp;</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work may be performed in an office and clinical environment.&nbsp; Requires corrected vision and hearing to normal range.&nbsp; While performing the duties of this job, the associate is regularly required to talk or hear.&nbsp; The associate is required to sit for long periods of time, stand and walk, bend and stretch.&nbsp; Use of telephone and computer is required.&nbsp; Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.CommentsThis description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job.  It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified.  Other functions may be assigned, and management retains the right to add or change the duties at any time.&nbsp;

Physical Therapist (PT)

Proliance Orthopaedics &amp; Sports Medicine is a premier group of orthopaedic surgeons with locations in Bellevue, Issaquah, and Redmond that specialize in the diagnosis, treatment, and rehabilitation of general orthopaedic conditions and sports injuries, in addition to conditions requiring more specialty-focused care.&nbsp;Learn more about the group here:&nbsp;<a href="https://www.posm.com/" target="_blank">https://www.posm.com/</a>Check out our Top Doctors of 2024 as selected by Seattle Met Magazine!&nbsp;Position SummaryThe role of the Medical Scribe is critical for effective, accurate and excellent patient care. Accuracy and efficiency of the scribe and medical records team directly impacts our mission to be the leader in physician-managed healthcare services and to provide excellent surgical and clinical care for every patient, every day. Proliance physicians rely on the Medical Scribe to be present with the physician, providing assistance as directed and to extract the relevant information from all patient encounters.Key Duties and ResponsibilitiesThe key duties and responsibilities of the Medical Scribe include, but are not limited to:<ul><li>Accurate and thorough documentation of medical visits and procedures as they are being performed by the physician remaining side-by-side with the physician on every patient exam</li><li>Providing assistance in patient care as requested; setting up for procedures as directed; answering all telephone calls into the exam room for the provider and relaying complete caller information to the provider discretely.</li><li>Obtaining the accurate chief complaint (s) and consistently documenting the three constitutional exam elements</li><li>Anticipating and accommodating individual physician preferences or specific protocols. </li><li>Navigating throughout systems software to find necessary information pertaining to the patient.&nbsp; </li><li>Ensuring that patient history form is complete, including “no” answers to “normal” </li><li>Reviewing and modifying the HPI along with additional pertinent information that the patient may offer the physician</li><li>Documenting detailed information and inputting data into patient’s medical record as directed by the physician.</li><li>Operating as a go-to/point person for billing questions as indicated by physicians coding choices.&nbsp; Consistently resolving issues with expertise</li><li>Maintain responsibility for finding and entering the correct diagnosis codes in the EMR plan page.</li><li>Documenting findings of diagnostic tests into EMR as directed by the physician.</li><li>Completing the chart (under the direction of the physician), preparing to generate and fax completed note to the referring physician within 24 hours.</li><li>Reviewing log procedures performed in the office by the physicians in order to ensure billing accuracy.</li><li>Spotting mistakes or inconsistencies in medical documentation and checking to correct the information in order to reduce errors</li><li>Facilitating the patient through the clinic into designated areas with proficiently (if the room coordinator is not available).</li><li>Expected to assist with handling phone triage, prescription refills, and lab requisitions.</li><li>Complete duties and assist others as directed</li><li>Follow all policies as introduced during new associate On-Boarding, updated real-time and outlined in Associate Handbook</li></ul>Education/Experience<ul><li>High School Diploma or the equivalent plus a minimum of one-year experience in a medical office</li><li>Experience and/or certification as a medical assistant is strongly preferred</li><li>Current/recent knowledge ICD-10-CM and CPT coding is necessary</li></ul>Knowledge, Skills and Abilities<ul><li>Exhibits an excellent knowledge of medical terminology, including familiarity with the spelling, vocabulary and common abbreviations associated with the designated physician center</li><li>Ability to properly code and report medical record data according to CMS guidelines.</li><li>Strong keyboard, computer skills and working knowledge of MS Word</li><li>Superior customer service skills</li><li>Great interpersonal skills; demonstrating patience, composure and cooperation; working well with all patients, physicians and staff.</li><li>Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)</li><li>Using time efficiently, with meticulous attention to detail, accuracy and completion</li><li>Resourcefulness in addressing and trouble-shooting first level problems and tenacity to see things through to solution; exercise judgment when involving others</li><li>Demonstrated ability to perform in a high-volume, fast paced environment</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Able to adapt to change, delays or unexpected events while maintaining a positive mindset</li><li>Clear oral and written communication</li><li>Ability to provide feedback to improve performance</li><li>Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little to no supervision.</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Medical Scribe

Position SummaryThe Clinical Athletic Trainer role is an exceptional opportunity for a certified Athletic Trainer to literally get off the sidelines and into the game. Our ATCs work shoulder to shoulder with physicians, mid-level providers, physical therapists, MAs, and orthopedic technicians. Together, our dynamic clinical team helps our patients - from athletes to weekend warriors live their best lives. Our Athletic Trainers use their specialty knowledge and a deeply rooted compassion for helping our patients. With this role, there is the potential to become an AT in our clinic that can actually see and treat patients.&nbsp;Key Duties and Responsibilities<ul><li>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Support the physician and/or mid-level provider in the delivery of exceptional orthopedic care at our&nbsp; clinic locations and physical therapy departments.</li><li>Provide support on the sidelines at athletic events.</li><li>Support our afterhours orthopedic urgent care clinic as needed.</li><li>Provide casting, bracing, splinting, or other DME equipment.</li><li>Administer injections, remove casts, splints, and dressings as directed by physician.</li><li>Prepare equipment and supplies for clinical procedures such as aspirations, injections, and X-rays.</li><li>Take patient medical histories, obtain chief complaints, take vital signs, and prepare patients for&nbsp; examination and treatment.</li><li>Manage the flow of patients throughout the clinic, rooming patients in a friendly and polite manner.</li><li>Prepare prescriptions or prescription refills as directed by physician.</li><li>Assist with the scheduling of tests and treatments.</li><li>Respond to patient and payer phone calls.</li><li>Order and maintain clinical and office supplies and equipment.</li><li>Maintain patient files in the EHR and document as necessary.</li><li>Participate in professional development activities and maintains professional affiliations.</li><li>Adhere to OSHA safety rules and HIPAA regulations.</li><li>Maintain compliance with all company policies and procedures.</li><li>Other duties may be assigned</li></ul>Education/Experience<ul><li>Must possess at least a Bachelor’s Degree in a health-related field.</li><li>Minimum 2 years of experience collegiate setting and/or ER or Ortho Clinical Experience preferred</li><li>NATA-BOC Certified and have a current WA State License.</li><li>Previous successful experience working in a clinical setting; experience in the orthopedic specialty is preferred, orthopedic casting experience is a plus.</li></ul>Knowledge, Skills and Abilities <ul><li>Demonstrated passion around sports performance and success in supporting multiple&nbsp; orthopedic sub-specialties.</li><li>Demonstrated proficiency with Microsoft Office programs such as Excel, Word, and Outlook.</li><li>Demonstrated proficiency with Epic EMR experience preferred.</li><li>Demonstrated proficiency in managing patient flow in the clinic without diminishing focus on patient care.</li><li>Demonstrated knowledge of OSHA and HIPPA regulations and ability to apply those regulations on a&nbsp; day-to-day basis.</li><li>Demonstrated knowledge of medical terminology and ability to educate patients and/or families on&nbsp; proper care and treatment as directed by the physician.</li><li>Provide exceptional service to all of our patients.</li><li>Exhibit professionalism and ethical behavior at all times.</li><li>Maintain OSHA and HIPAA regulations.</li><li>Maintain strict confidentially of patient information and business within the organization’s policies.</li><li>Adhere to all policies and procedures for our organization.</li><li>Treat everyone with respect, courtesy, and friendliness.</li><li>Provide additional duties as may be assigned.</li><li>Confidence and maturity are essential personal characteristics. The person in this position must also&nbsp; have exceptional organizational skills.</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.Work may be performed in an office and clinical environment.&nbsp; Requires corrected vision and hearing to normal range.&nbsp; While performing the duties of this job, the associate is regularly required to talk or hear.&nbsp; The associate is required to sit for long periods of time, stand and walk, bend and stretch.&nbsp; Use of telephone and computer is required.&nbsp; Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.Comments This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Clinic Athletic Trainer

Position SummaryThe Patient Services Representative (PSR) represent the face of Proliance Surgeons and the first impression for our patients and their loved ones.&nbsp; The PSR acts as a liaison associate for patient appointments, accommodation, and access to the physician.&nbsp; This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and triaging with physicians and medical assistants on acute scheduling problems.Key Duties and ResponsibilitiesThe key duties and responsibilities of the Patient Services Representative include, but are not limited to:<ul><li>Provide exemplary customer service, both in person and on the phone.</li><li>Greet and direct patients, vendors, and visitors. </li><li>Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems</li><li>Answers multiline phone system and screens calls as necessary. Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status</li><li>Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy</li><li>Assist patients with check-in process, completion of paperwork or forms, when necessary </li><li>Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments</li><li>Review records for completeness, print necessary updates and put records in order</li><li>Review physician clinic schedule for accuracy</li><li>Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts</li><li>Facilitate flow of patients by coordinating with medical assistants and clinical team</li><li>Schedule appointments, conferences and meetings in person, as requested</li><li>Schedule interpreters for patient appointments as needed</li><li>Complete duties and assist others as directed</li><li>Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook</li></ul>Education/Experience<ul><li>High School Diploma or the Equivalent</li><li>1-2 years relevant experience in public contact, preferably in medical office environment</li><li>Minimum 1-year front office or reception experience, medical preferred </li><li>Practice Management and experience (desired)</li></ul>Knowledge, Skills and Abilities<ul><li>Superior customer service</li><li>Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.</li><li>Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)</li><li>Use time efficiently, with attention to quality, detail, accuracy and completion</li></ul><ul><li>Willing and able to be flexible with working varied hours and dependable with attendance</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Able to adapt to change, delays or unexpected events while maintaining a positive mindset</li><li>Clear oral and written communication</li><li>Ability to provide feedback to improve performance</li><li>Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision</li><li>Ability to prepare records in accordance with detailed instructions</li><li>Must be able to type with speed and accuracy</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

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