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Position SummaryThe Patient Services Representative (PSR) represent the face of Proliance Surgeons and the first impression for our patients and their loved ones.&nbsp; The PSR acts as a liaison associate for patient appointments, accommodation, and access to the physician.&nbsp; This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and triaging with physicians and medical assistants on acute scheduling problems.Key Duties and ResponsibilitiesThe key duties and responsibilities of the Patient Services Representative include, but are not limited to:<ul><li>Provide exemplary customer service, both in person and on the phone.</li><li>Greet and direct patients, vendors, and visitors. </li><li>Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems</li><li>Answers multiline phone system and screens calls as necessary. Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status</li><li>Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy</li><li>Assist patients with check-in process, completion of paperwork or forms, when necessary </li><li>Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments</li><li>Review records for completeness, print necessary updates and put records in order</li><li>Review physician clinic schedule for accuracy</li><li>Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts</li><li>Facilitate flow of patients by coordinating with medical assistants and clinical team</li><li>Schedule appointments, conferences and meetings in person, as requested</li><li>Schedule interpreters for patient appointments as needed</li><li>Complete duties and assist others as directed</li><li>Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook</li></ul>Education/Experience<ul><li>High School Diploma or the Equivalent</li><li>1-2 years relevant experience in public contact, preferably in medical office environment</li><li>Minimum 1-year front office or reception experience, medical preferred </li><li>Practice Management and experience (desired)</li></ul>Knowledge, Skills and Abilities<ul><li>Superior customer service</li><li>Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.</li><li>Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)</li><li>Use time efficiently, with attention to quality, detail, accuracy and completion</li></ul><ul><li>Willing and able to be flexible with working varied hours and dependable with attendance</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Able to adapt to change, delays or unexpected events while maintaining a positive mindset</li><li>Clear oral and written communication</li><li>Ability to provide feedback to improve performance</li><li>Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision</li><li>Ability to prepare records in accordance with detailed instructions</li><li>Must be able to type with speed and accuracy</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Proliance Surgeons

Patient Services Rep - Call Center

Position SummaryThe RN performs pre-surgical nursing assessments and provides education to the patient prior to admission at the Ambulatory Surgery Center.&nbsp; The RN assesses and evaluates the care needs of the patient, requests necessary pre-surgical clearances and diagnostics, and communicates the patient's plan of care to the ASC.ScheduleMonday-FridayKey Duties and ResponsibilitiesThe key duties and responsibilities of the RN include, but are not limited to:<ul><li>Work with all members of the health care team to provide optimal care to the patient throughout their surgical experience</li><li>Maintain a friendly, positive and caring attitude with all patients, physicians and staff</li><li>Assist in patient education during all phases of their experience at the Center</li><li>Assist in assuring that the proper supplies, instruments and equipment are available for the procedure</li><li>Assist in assuring that equipment is functioning properly</li><li>Monitor use of all supplies. Assist with inventory control by proper count of supplies/time used.</li><li>Document appropriately the care that is given to the patient</li><li>Continuing education to meet State requirements and keep current with health care changes.</li><li>Display professionalism at work and in the community as a representative of the Center</li><li>Take an active role on committees within the department</li><li>Identifies actual and potential risk to patients and others and takes action to minimize or eliminate risk and maximize safety</li><li>Performs charge nurse responsibilities as staffing demands and as requested</li></ul>Education/Experience<ul><li>Graduation from an accredited school of nursing </li><li>Current State licensure and CPR, ACLS and PALS accreditation </li><li>Two years of OR, Recovery Room, Intensive Care or Emergency Room experience is desired </li></ul>Knowledge, Skills and Abilities<ul><li>Problem solving skills</li><li>Skill in using a computer</li><li>Knowledge of applicable specialties</li><li>Outpatient clinical organizational ability</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients, physician and staff</li><li>Ability to multi-task</li><li>Skill in organizing and reporting information that is accurate and complete</li><li>Understanding of the need for and evidence of consistent respect for confidentiality/HIPAA </li><li>Ability to maintain composure in stressful situations</li><li>Skill in establishing and maintaining effective working relationships with all staff</li><li>Ability to prepare records in accordance with detailed instructions</li><li>Ability to communicate clearly</li><li>Consistency and timeliness in attendance</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

RN PreOp/PACU

Position SummaryThe medical assistant acts as a patient care coordinator and advocate, maintains clinical supplies, proper documentation and an optimal patient flow and experience, following OSHA/WISHA other compliance and regulatory guidelines.Key Duties and ResponsibilitiesThe key duties and responsibilities of the Medical Assistant include, but are not limited to:<ul><li>Assist in providing direct patient care for office visit patients may involve:<ul><li>Arranging the exam room instruments and equipment and maintaining supplies</li><li>The disposal of contaminated supplies and sterilizing medical instruments</li><li>Positioning patients for exams and procedures</li><li>Collecting and preparing laboratory specimens</li><li>Obtaining vitals, patient history and chief complaints</li><li>Other patient care related duties as necessary</li></ul></li><li>Assist provider within clinic procedures may involve<ul><li>Preparing patient exam, dressing and/or procedural areas by using vigorous aseptic technique.</li><li>Holding patients in position for extended periods of time, manipulating body parts, using instruments to hold procedural or imaging areas immobile, or positioning patients on tables</li></ul></li><li>Handing provider instruments while standing for long periods of time</li><li>Report test results to patients as indicated by physician in a timely manner</li><li>Chart all vital information in electronic record as well as check to be sure all information related to medication, health history and reason for visit is obtained and documented</li><li>Perform phone triage, post-op calls and respond to voicemail messages directed to them preferably within same business day, but no later than 24 business hours, and perform action required. </li><li>Documents all encounters.</li><li>Maintain patient documentation for visit and communications in person or over the phone</li><li>Coordinate care and diagnostic testing at other facilities as indicated by physician</li><li>Assist provider in e-scribing, maintaining medication list</li><li>Assist provider in maintaining communication with referring doctors</li><li>Maintain equipment and ensure supplies are stocked and in place</li><li>Follow all other daily team duties and special tasks as assigned</li></ul>Education/Experience<ul><li>High school graduate or equivalent</li><li>Graduate of an accredited Medical Assistant Program preferred, but not required.&nbsp; Will provide training</li><li>Current Washington State Medical Assistant Certification preferred, but not required (see above)</li><li>1-2 years’ experience in a medical office preferred</li></ul>Knowledge, Skills and Abilities<ul><li>Basic knowledge of medical terminology and medications</li><li>Familiarity with or working knowledge of Electronic Medical Records a plus</li><li>Basic computer knowledge and skills, including data entry</li><li>Superior customer service skills</li><li>Impeccable integrity</li><li>Great interpersonal skills, demonstrating patience, compassion, empathy and the ability to work well with all types of people</li><li>Adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA) </li><li>Use time efficiently, with attention to quality, detail, accuracy and completion</li><li>Consistency, timeliness and dependability</li><li>Effective team membership, supporting and working with others to achieve common goals</li><li>Ability to adapt to continuous change/flexibility </li><li>Demonstrated ability to continuously learn</li><li>Self-motivated; able to work with increasing independence, overcome obstacles and challenges with little supervision</li><li>Clear oral and written communication skills</li><li>Demonstrated aptitude to organize and prioritize work </li><li>Critical thinking and problem-solving skills</li><li>Skilled in coping with fast paced often stressful situations with unpredictable circumstances in a professional, safe, and efficient manner </li><li>Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Medical Assistant

Position SummaryThe Surgical Services Assistant is responsible for supporting team member in assignments, workflows and projects. The SSA provides reliable, consistent proficiency in assigned duties and seeks out opportunities to improve the facility’s efficiency.Schedule: 4, 10 hour shifts or 3, 12 hour shifts.&nbsp;Key Duties and ResponsibilitiesThe key duties and responsibilities of the Surgical Services Assistant include, but are not limited to:<ul><li>Responsible for preparation, set up and cleanup of assigned spaces.</li><li>Properly identifies, handles and disposes of biohazardous, hazardous and pharmaceutical waste according to policies and procedures. </li><li>Safely transports supplies, instrumentation and equipment needed for surgical procedures.</li><li>Provides patient transport within the facility via stretcher, wheelchair and ambulatory assistance.</li><li>Completes and maintains records of assigned check lists. </li><li>Performs other duties as assigned within skill and scope of position. </li></ul>Education/Experience<ul><li>High School Graduate or equivalent </li><li>Experience in health care setting preferred</li><li>Current Healthcare Provider BLS certification by date of hire</li></ul>Knowledge, Skills and Abilities<ul><li>Problem solving skills</li><li>Skill in using a computer</li><li>Knowledge of applicable specialties</li><li>Outpatient clinical organizational ability</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients, physician and staff</li><li>Ability to multi-task</li><li>Skill in organizing and reporting information that is accurate and complete</li><li>Understanding of the need for and evidence of consistent respect for confidentiality/HIPAA </li><li>Ability to maintain composure in stressful situations</li><li>Skill in establishing and maintaining effective working relationships with all staff</li><li>Ability to prepare records in accordance with detailed instructions</li><li>Ability to communicate clearly</li><li>Consistency and timeliness in attendance</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Surgical Services Assistant

Position SummaryThe Revenue Cycle Payment Poster is a valued member of the Revenue Cycle team.&nbsp; This role provides payment and denial posting along with other revenue cycle functions. Key Duties and ResponsibilitiesThe key duties and responsibilities of the Revenue Cycle Payment Poster include, but are not limited to:<ul><li>Accurately posts payments and/or denials via ERA and paper remits</li><li>Accurately records denials with appropriate reason codes</li><li>Runs daily deposit reports</li><li>Pull online and lockbox deposits and post daily</li><li>Research unidentified payments and/or recoupments to determine appropriate resolution</li><li>Research credit accounts and validate accuracy prior to processing refunds or adjustments</li><li>Review Payer initiated refund requests to determine appropriateness of refund and escalate or refund following policy.&nbsp; </li><li>Acts a liaison between corporate office and care centers regarding payments</li><li>Other duties as assigned</li></ul>Education/Experience<ul><li>High School diploma or GED</li><li>Minimum 1-3 years medical billing experience</li><li>NextGen and Amkai experience is a plus</li></ul>Knowledge, Skills and Abilities<ul><li>Superior customer service skills</li><li>Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff</li><li>Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)</li><li>Using time efficiently, with meticulous attention to detail, accuracy and completion</li><li>Ability to manage multiple factors for the best result</li><li>Resourcefulness in addressing first level problems and tenacity to see things through to solution</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Able to adapt to change, delays or unexpected events while maintaining a positive mindset</li><li>Clear oral and written communication</li><li>Ability to provide feedback to improve performance</li><li>Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Revenue Cycle Payment Poster

Position SummaryThe Surgical Technologist in the ASC provides technical hands-on support to the surgeon and operating room team by handling instruments, supplies and equipment before, during and after surgery.&nbsp;Day shift, 10s or 12s (no nights, no weekends, no call)Proliance Eastside Surgery Center recognized by Newsweek for America's Best ASCs of 2025!Key Duties and ResponsibilitiesThe key duties and responsibilities of the Surgical Technologist include, but are not limited to:<ul><li>Work with all members of the health care team to provide optimal care to the patient throughout their surgical experience.</li><li>Maintain a friendly, positive, and caring attitude with all patients, physicians and staff.</li><li>Properly handles the instruments, supplies and equipment necessary during the surgical procedure.</li><li>Ability to anticipate the needs of the surgeon based on requests and patterns.</li><li>Constantly monitoring for maintenance of the sterile field. </li><li>Assist in assuring that the proper supplies, instruments, and equipment are available for the procedure.</li><li>Assist in assuring that equipment is functioning properly.</li><li>Monitor use of all supplies. Assist with inventory control by proper count of supplies/time used.</li><li>Continuing education to meet State requirements and keep current with health care changes.</li><li>Display professionalism at work and in the community as a representative of the Center.</li><li>Take an active role on committees within the department.</li><li>Identifies actual and potential risk to patients and others and takes action to minimize or eliminate risk and maximize safety.</li></ul>Education/Experience<ul><li>Graduation from an accredited surgical technology program</li><li>Certified Surgical Technologist preferred</li><li>Current State licensure and CPR </li><li>Two years of direct experience is desired </li></ul>Knowledge, Skills and Abilities<ul><li>Problem solving skills</li><li>Skill in using a computer</li><li>Knowledge of applicable specialties</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients, physician and staff</li><li>Ability to multi-task</li><li>Skill in organizing and reporting information that is accurate and complete</li><li>Understanding of the need for and evidence of consistent respect for confidentiality/HIPAA </li><li>Ability to maintain composure in stressful situations</li><li>Skill in establishing and maintaining effective working relationships with all staff</li><li>Ability to communicate clearly</li><li>Consistency and timeliness in attendance</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Surgical Technologist (Scrub Tech) - part-time or per diem

Position SummaryThe Administrative Assistant supports several of the company’s central office staff including but not limited to the Senior EA, EA, and HR Managers with a variety of recurring and non-recurring tasks. Acknowledge requests for assistance, clarify expectations with respect to deliverables and deadlines, and keep the requesting party apprised of the status.Key Duties and ResponsibilitiesThe key duties and responsibilities of the Administrative Assistant include, but are not limited to:<ul><li>Screening incoming calls and emails in Reception Inbox and Proliance Inbox</li><li>Maintain kitchen and bathrooms, ordering supplies, coordinating with building for maintenance etc.</li><li>Assist in scheduling and supporting meetings, including reserving space on &amp; offsite, arranging catering</li><li>Prepare expense reports</li><li>Make travel arrangements&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </li><li>Maintain CSO Shared &amp; Reserved Parking information</li><li>Maintain CSO vendor info pertaining to kitchen, building, and supply room and communicate with the vendor as needed</li><li>Assist HR with employee relations communications to care centers and CSO</li><li>Assist EA’s with logistics on projects </li><li>Process and approve badge requests daily **</li><li>Coordinating parking and new hire orientation for CSO</li><li>Routing of all mail, faxes, and packages delivered to CSO</li><li>Assisting with facility management and communication **</li><li>Assist in the coordination of team events, social activities, and employee recognition</li><li>Fulfill other duties as assigned</li></ul>Education/Experience<ul><li>Bachelor’s or associate degree preferred</li><li>3+ years of Administrative Assistant experience, ideally in a professional services environment<ul><li>Executive level support preferred</li></ul></li><li>Prior healthcare experience a plus</li></ul>Knowledge, Skills and Abilities<ul><li>Professional, courteous demeanor</li><li>Positive attitude and high energy</li><li>Passionate and proactive about solving problems, adding value and delivering superior results</li><li>Ability to multi-task and prioritize competing demands</li><li>Attention to detail</li><li>Strong verbal and written communication skills</li><li>Understands what s/he doesn’t know and what questions to ask to reach well informed decisions</li><li>Unquestioned ethics, integrity and discretion</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Administrative Assistant

Position SummaryWe have a unique and rare opportunity for a full time physical therapist position at Proliance Sports Therapy and Rehabilitation in Bellevue. We are a clinic committed to an exceptional patient experience through quality care and exceptional customer service. We believe strongly in community service and giving back to the community in which we work particularly in our work with local high school athletics. This is a rare opportunity because of our staff retention, however, we have recently moved to a larger facility creating more capacity for patient care. This is a unique opportunity because we are located in the same building and work closely with orthopedic surgeons treating many post operative patients. This dialogue has allowed us to work with the surgeons to develop and refine post-operative rehabilitation protocols and the opportunity exists for research and community outreach as well. This is an outstanding collaborative learning environment with many skilled clinicians. We enjoy providing mentorship, particularly for newer clinicians. We are interested in any qualified candidate but particularly looking for those who have a skill set in gait analysis and custom foot orthotics as well as those seeking an opportunity to work closely with our spine surgeons and physiatrists to develop comprehensive spine care programs. Our excellent benefits package includes a competitive base salary AND a generous bonus plan; the salary range listed in the ad is for the base pay ONLY, bonus is on top of the listed base. In addition, we offer medical, dental, vision, life, AD&amp;D insurance as well as a 401k matching program and profit sharing. Please see our website at:&nbsp;<a href="https://proliancesportstherapy.com/locations/bellevue/" target="_blank">https://proliancesportstherapy.com/locations/bellevue/</a>Key Duties and Responsibilities<ul><li>Routinely evaluate and treat outpatient conditions in consultation with physician</li><li>Occasionally evaluate and treat outpatient conditions under direct access</li><li>Effectively determine and apply a wide variety of therapeutic exercises, modalities, manual therapy, and other treatments in accordance with state practice act</li><li>Apply lawful and ethical use of therapy services in daily treatments</li><li>Document patient care services according to regulatory and department guidelines</li><li>Direct supervision of a Physical Therapist Assistant (PTA) may be required</li><li>Collaborate with physicians, managers and staff across the organization</li><li>Ability to work in a fast paced outpatient orthopedic setting</li><li>Ability to work a flexible schedule based on clinic needs including but not limited to variable shifts, multiple clinic locations, etc.</li><li>Maintain safe environment for self, staff and patients</li><li>Participate in continuing education in order to maintain state license</li><li>Routinely participate and share knowledge obtained from continuing education courses with staff and the community at the direction of the department or organization.</li><li>Occasionally participate in community functions relating to outreach events throughout the yea</li><li>Any and all other duties as assigned</li></ul>Education/Experience<ul><li>Graduate from an accredited Physical Therapy program; Bachelor’s Degree required, Master’s or Doctorate Degree preferred</li><li>Active Washington state license in Physical Therapy in the state in which practicing</li></ul>Knowledge, Skills, and Abilities<ul><li>Comply with company policies, procedures, practices and business ethics guidelines.</li><li>Complete job required training.</li><li>Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)</li><li>Demonstrate prompt and reliable attendance</li><li>Work in the clinic, office or surgery center during business hours&nbsp;</li><li>Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required</li><li>Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines</li><li>Communicate and interact in a respectful and professional manner</li><li>Prioritize workload while being flexible to meet the expectations of the daily operations</li><li>Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions</li><li>Understand and execute a variety of instructions</li><li>Effectively operate equipment and communicate on and operate the phone system</li><li>Work independently with minimal supervision</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work may be performed in an office and clinical environment.&nbsp; Requires corrected vision and hearing to normal range.&nbsp; While performing the duties of this job, the associate is regularly required to talk or hear.&nbsp; The associate is required to sit for long periods of time, stand and walk, bend and stretch.&nbsp; Use of telephone and computer is required.&nbsp; Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.CommentsThis description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job.&nbsp; It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified.&nbsp; Other functions may be assigned and management retains the right to add or change the duties at any time.

Physical Therapist

Position SummaryThe Patient Services Representative (PSR) represent the face of Proliance Surgeons and the first impression for our patients and their loved ones.&nbsp; The PSR acts as a liaison associate for patient appointments, accommodation, and access to the physician.&nbsp; This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and triaging with physicians and medical assistants on acute scheduling problems.Schedule: Monday through Friday 7:45am - 4:15pmLocation: Lakewood (willingness to travel to Tacoma and Gig Harbor if needed)Key Duties and ResponsibilitiesThe key duties and responsibilities of the Patient Services Representative include, but are not limited to:<ul><li>Provide exemplary customer service, both in person and on the phone.</li><li>Greet and direct patients, vendors, and visitors. </li><li>Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems</li><li>Answers multiline phone system and screens calls as necessary. Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status</li><li>Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy</li><li>Assist patients with check-in process, completion of paperwork or forms, when necessary </li><li>Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments</li><li>Review records for completeness, print necessary updates and put records in order</li><li>Review physician clinic schedule for accuracy</li><li>Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts</li><li>Facilitate flow of patients by coordinating with medical assistants and clinical team</li><li>Schedule appointments, conferences and meetings in person, as requested</li><li>Schedule interpreters for patient appointments as needed</li><li>Complete duties and assist others as directed</li><li>Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook</li></ul>Education/Experience<ul><li>High School Diploma or the Equivalent</li><li>1-2 years relevant experience in public contact, preferably in medical office environment</li><li>Minimum 1-year front office or reception experience, medical preferred </li><li>Practice Management and experience (desired)</li><li>Experience with EPIC, NexGen preferred</li></ul>Knowledge, Skills and Abilities<ul><li>Superior customer service</li><li>Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.</li><li>Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)</li><li>Use time efficiently, with attention to quality, detail, accuracy and completion</li></ul><ul><li>Willing and able to be flexible with working varied hours and dependable with attendance</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Able to adapt to change, delays or unexpected events while maintaining a positive mindset</li><li>Clear oral and written communication</li><li>Ability to provide feedback to improve performance</li><li>Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision</li><li>Ability to prepare records in accordance with detailed instructions</li><li>Must be able to type with speed and accuracy</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Patient Services Rep (PSR)

Position SummaryThe role of the Medical Scribe is critical for effective, accurate and excellent patient care. Accuracy and efficiency of the scribe and medical records team directly impacts our mission to be the leader in physician-managed healthcare services and to provide excellent surgical and clinical care for every patient, every day. Proliance physicians rely on the Medical Scribe to be present with the physician, providing assistance as directed and to extract the relevant information from all patient encounters.Key Duties and ResponsibilitiesThe key duties and responsibilities of the Medical Scribe include, but are not limited to:<ul><li>Accurate and thorough documentation of medical visits and procedures as they are being performed by the physician remaining side-by-side with the physician on every patient exam</li><li>Providing assistance in patient care as requested; setting up for procedures as directed; answering all telephone calls into the exam room for the provider and relaying complete caller information to the provider discretely.</li><li>Obtaining the accurate chief complaint (s) and consistently documenting the three constitutional exam elements</li><li>Anticipating and accommodating individual physician preferences or specific protocols. </li><li>Navigating throughout systems software to find necessary information pertaining to the patient.&nbsp; </li><li>Ensuring that patient history form is complete, including “no” answers to “normal” </li><li>Reviewing and modifying the HPI along with additional pertinent information that the patient may offer the physician</li><li>Documenting detailed information and inputting data into patient’s medical record as directed by the physician.</li><li>Operating as a go-to/point person for billing questions as indicated by physicians coding choices.&nbsp; Consistently resolving issues with expertise</li><li>Maintain responsibility for finding and entering the correct diagnosis codes in the EMR plan page.</li><li>Documenting findings of diagnostic tests into EMR as directed by the physician.</li><li>Completing the chart (under the direction of the physician), preparing to generate and fax completed note to the referring physician within 24 hours.</li><li>Reviewing log procedures performed in the office by the physicians in order to ensure billing accuracy.</li><li>Spotting mistakes or inconsistencies in medical documentation and checking to correct the information in order to reduce errors</li><li>Facilitating the patient through the clinic into designated areas with proficiently (if the room coordinator is not available).</li><li>Expected to assist with handling phone triage, prescription refills, and lab requisitions.</li><li>Complete duties and assist others as directed</li><li>Follow all policies as introduced during new associate On-Boarding, updated real-time and outlined in Associate Handbook</li></ul>Education/Experience<ul><li>High School Diploma or the equivalent plus a minimum of one-year experience in a medical office</li><li>Experience and/or certification as a medical assistant is strongly preferred</li><li>Current/recent knowledge ICD-10-CM and CPT coding is necessary</li></ul>Knowledge, Skills and Abilities<ul><li>Exhibits an excellent knowledge of medical terminology, including familiarity with the spelling, vocabulary and common abbreviations associated with the designated physician center</li><li>Ability to properly code and report medical record data according to CMS guidelines.</li><li>Strong keyboard, computer skills and working knowledge of MS Word</li><li>Superior customer service skills</li><li>Great interpersonal skills; demonstrating patience, composure and cooperation; working well with all patients, physicians and staff.</li><li>Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)</li><li>Using time efficiently, with meticulous attention to detail, accuracy and completion</li><li>Resourcefulness in addressing and trouble-shooting first level problems and tenacity to see things through to solution; exercise judgment when involving others</li><li>Demonstrated ability to perform in a high-volume, fast paced environment</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Able to adapt to change, delays or unexpected events while maintaining a positive mindset</li><li>Clear oral and written communication</li><li>Ability to provide feedback to improve performance</li><li>Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little to no supervision.</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

102 Proliance Surgeons Jobs