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Job Description and RequirementsRandolph-Brooks Federal Credit Union is currently searching for an experienced and talented IT Problem and Change Management Manager to join our amazing Project Management Office team!&nbsp;The IT Problem and Change Management Manager will have the ability to work a hybrid schedule (remote/onsite) after a period of training (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233. All applicants must reside within the state of Texas and have the capability of performing all of the work from their home in Texas.To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. •&nbsp;&nbsp; &nbsp;Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided). •&nbsp;&nbsp; &nbsp;Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environmentThe IT Problem and Change Management Manager ensures stability, reliability, and continuous improvement of IT services and business operations, while minimizing disruptions and risks.This is a servant leadership role responsible for managing the change and problem management team and ensuring accuracy, timeliness and visibility of changes and their results as well as the thoroughness, promptness and transparent resolutions of problems..Essential Functions and Responsibilities:<ul><li>Provide managerial leadership and direction to the analyst team, including personal development plans, on-boarding training plan for new team members, and skills and quality assessment templates and reviews.</li><li>Develop, implement, and maintain department procedures for Problem and Change Management efficiency, in alignment with departmental objectives.</li><li>Review enterprise technology groups problem root cause analysis and reporting metrics for accuracy and completeness.</li><li>Facilitate IT Major Incident and IT Change Control Board meetings.</li><li>With senior leadership, track department Key Performance metrics.</li><li>Serve as project manager for designated regulatory or compliance efforts.</li><li>Assist the team with coverage as needed.</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School diploma or GED</li><li>Minimum five years of job-related work experience</li><li>Minimum 5 years’ financial institution experience</li><li>Minimum 5 years data analysis experience</li><li>Minimum 4 years of IT Service Management (ITSM) tools experience</li><li>ITIL Strategic Leader certification required</li><li>Required Project Management Professional (PMP) certification within 3 years of attaining position</li><li>Intermediate team leadership experience</li></ul>Skills and/or Certifications:<ul><li>Expert data analysis skills, including collecting and analyzing operational data, identifying trends and inefficiencies, and preparing reports and documentation</li><li>Ability to implement change management methodologies (ITIL, ADKAR, etc.) for an enterprise</li><li>Demonstrable proficiency in tools like Excel, Power BI, or similar for data visualization</li><li>Expert interpersonal, organization, and presentation skills</li><li>Intermediate analytics training skills</li><li>Professional verbal and written communication skills</li><li>Strong adaptability to change</li></ul>Preferred:<ul><li>Graduation from accredited college/university with associate’s degree in computer science, information technology, or related field. In lieu of associate’s degree, two years of related experience will equal to associate’s degree</li><li>Current CISSP or CCNP</li><li>CCDP a plus</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

RBFCU

IT Problem and Change Management Manager

Job Description and RequirementsRandolph-Brooks Federal Credit Union is currently searching for an experienced and talented Assistant Vice President - IT Network Services to join our amazing IT Network Services team!&nbsp;The Assistant Vice President - IT Network Services will have the ability to work a hybrid schedule (remote/onsite) after a period of training (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233. All applicants must reside within the state of Texas and have the capability of performing all of the work from their home in Texas.To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. •&nbsp;&nbsp; &nbsp;Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided). •&nbsp;&nbsp; &nbsp;Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environmentThe AVP of IT Network Services is responsible for vision, direction, leadership and administration of the infrastructure and applications supporting Network Services including data network, perimeter security, telephony services, video services, auxiliary systems, and the personnel that directly maintain those services.&nbsp; Must be able to effectively communicate with a wide range of clients including technical, business, and senior level resources to develop and implement complex solutions to meet business needs.&nbsp; Must possess and maintain a high level of knowledge of business functionality and it’s importance to RBFCU.&nbsp; Provides overall direction and guidance to the team, including interviewing, hiring, technical instruction, mentoring, and evaluating employees.Essential Functions and Responsibilities:<ul><li>Provides expert technical influence over multiple teams, increasing their productivity and effectiveness by sharing deep knowledge and experience.</li><li>Achieve availability across the enterprise by creating and maintaining an innovative and stable technology environment, ensuring that business needs are met, issues are resolved in an expedient manner, and root cause is identified.</li><li>Foster a high level design for stable Network Services and axillary environments that are cost efficient, meet the needs of RBFCU, are shared with stakeholders, and are compliant with current security, privacy, and audit requirements.</li><li>Effectively works with counterparts across the IT organization to ensure consistency across the organization, Randolph Brooks Federal Credit Union, and the general public.</li><li>Provides tactical and strategic input for budget, future strategy, capacity management, team direction, and deliver presentations on new or revised services.</li><li>Manage vendor relationships by communicating effectively, holding vendors accountable, and cultivating a positive working relationship.</li><li>Ensures survivable network services through redundant, simple, repeatable, and wherever possible fully automated incident response, disaster recovery, and business continuity solutions.</li><li>Proven ability to plan, coordinate support and prioritize work and future requirements with excellent organizational skills and the ability to work independently and manage multiple tasks.</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School diploma or GED</li><li>Minimum five years of job-related work experience</li><li>Minimum of one year leadership experience with technical teams</li><li>Experience in program management, comfortable communicating at various levels of technical and non-technical management</li><li>Experience managing groups delivering telephony services using standard industry protocols including H323 and SIP</li><li>Experience with design principles ensuring security, including broad knowledge of information security principles (authentication, authorization, access control, confidentiality, integrity, etc)</li><li>Experience performing risk and impact assessment</li><li>Current CISSP or CCNP preferred, CCDP a plus</li><li>Thorough understanding of various L2/L3 protocols and technologies: TCP/IP (v4 &amp; v6) and related protocols including EIGRP, OSPF, QoS, BGP</li><li>Expert knowledge of firewall and VPN concepts</li></ul>Preferred:<ul><li>Graduation from accredited college/university with Bachelor’s Degree in Computer Science, Information Services, Information Assurance or related field; and, five years supporting IT business functions; or an equivalent combination of education and experience</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Assistant Vice President - IT Network Services

Job Description and RequirementsThe Senior Credit Risk Modeling Analyst will develop, validate, and enhance credit risk models to support decision-making, profitability, and compliance.The Analyst will analyze complex datasets, assess portfolio performance, and forecast credit risks to optimize lending and institution strategies.Essential Functions and Responsibilities: <ul><li>Utilize risk modeling techniques to identify, quantify, and forecast potential credit risk and opportunities for the institution.</li><li>Develop and maintain expertise in the fields of risk quantification and modeling to support both internal and external stakeholders.</li><li>Collaborate with stakeholders to understand product characteristics used for modeling while assisting in communication and education of current and expected risk exposures.</li><li>Make recommendations to management on current and future strategies and profitability projections. </li><li>Perform other quantitative analysis for institution stakeholders as needed.</li><li>Leverage expertise to foster and expand collective knowledge within the team.</li><li>Gather and analyze pertinent data to create or strengthen models that forecast risk exposure and help make informed business decisions. </li><li>Continuously monitor the economic and business environments to update models as new data becomes available. </li><li>Define, document, and summarize methodologies, assumptions, and results of risk models and prepare reports for management.</li><li>Act as a liaison between lending and IT to assist in the aggregation and organization of institutional data for the use in models and reporting.</li><li>All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>Master’s degree in finance, statistics or other quantitative field</li><li>Minimum 3 years of job-related experience or 6+ years of job-related experience in lieu of Master’s degree</li><li>Strong analytical, mathematics, organizational, and planning skills</li><li>Ability to articulate complex theories, concepts, methodologies, and findings in a non-technical manner to a non-technical audience </li><li>Innovative self-starter with ability to meet deadlines, work independently, and think outside the box</li><li>Excellent interpersonal skills, with a desire to pursue best practices in a challenging team environment</li><li>Proficient to advanced knowledge of statistical modeling and other quantitative techniques including, but not limited to, linear &amp; non-linear regression, optimization, simulation, time-series analysis, probability theory, survival analysis, and value-at-risk</li><li>Knowledgeable of modeling systems and/or computer programming languages used for modeling (e.g. python &amp; R)</li><li>Ability to complete multiple projects and meet deadlines</li><li>Capable of working on assignments with minimal assistance</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

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